Wayne and Rob talk about the top consumer complaints about sanding and refinishing hardwood floors. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/
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Hello and welcome to another
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episode of the award
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winning podcast On the Floor
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with Wayne and Rob.
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I'm Wayne Highlander
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with Bowen adhesives.
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How are we doing, Rob?
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You're a bit of a.
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Yeah, that's pretty slick.
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Yes, sir.
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Yeah.
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Oh, you didn't get yours.
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I don't.
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Yeah.
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I don't think they sent out two.
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It's it's awfully big.
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So.
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Yeah.
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I'll send it to you down the road.
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That's.
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I could do that.
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I'll send you a screenshot.
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Yeah, yeah, yeah.
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Well,
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my family members now
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think it was just all about me.
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So
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I can't disappoint them now.
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And just like,
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you know, when I was a little kid
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living in Colorado,
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I think I was in the first grade or so.
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There was a play that, we're in.
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You know, we we're in a play.
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It was a cowboy play, right?
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And, we had a dress up.
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Well, no,
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actually, we didn't have to dress up.
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But I told my mom we had a dress up
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and that I was kind
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of the star of the play.
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And, so she had to go out and buy me,
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you know, the the cowboy
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boots, the cowboy shirt,
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and then the cowboy tie
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and the cowboy hat. Right.
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Well,
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the problem
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is, I wasn't really the star of the show.
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I was in the back.
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It was,
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my my my contribution to the song
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was Yip yip yip.
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Okay, in the chorus in the background.
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And in order for mom to get me the,
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you know, remember Green Stamps,
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you two,
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you're old enough
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to remember the Green Stamps.
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Okay?
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She had
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she had the cash in all her green stamps.
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Green stamps that she was, she was,
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saving to get, bathroom set.
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And God bless you.
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She cashed him in
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so I could have a cowboy outfit.
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Yeah.
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Yeah, yeah, yeah, yeah.
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Yeah.
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To to this.
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To this day, I feel guilty.
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Know all your food,
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everything that you bought that.
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Yeah, yeah, yeah, yeah.
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Good God, we're old.
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You know what?
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Just.
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Young'uns.
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I got a
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I got a.
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I got a box of them
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around somewhere that,
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And I'm still mad that we didn't.
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They're like,
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there are a lot of,
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you know,
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we we've we had stamps on a lot of them.
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We go to cashing in for something.
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I don't know what happened, but anyhow.
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All right.
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Oh my God.
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Well, you know, you you can sell now on,
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I'm sure you can sell them on eBay
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or whatever
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now, because it's a collector's item.
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All right.
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So,
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biggest complaints that homeowners
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have having their floors refinished.
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Let's go with the top 15 at the ends
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and some really good ways
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you can combat these. Okay.
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And let's start with number one.
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Yes.
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Go ahead and hold me up.
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Okay.
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Well, yeah.
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And I'm glad you said that, because,
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actually, we're going to talk about that.
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Had to come back to answer those things
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or even the concerns even before you,
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before they happened.
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Sometimes, sometimes you don't.
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And so sometimes you don't flesh out
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what their biggest concern is.
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And that's a big mistake, right?
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Because you, you know, really
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big mistake.
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You can
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if you tune in or ask
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what their biggest concerns are,
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what you get in your flaws,
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then what are you most concerned about.
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But we'll get into that.
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So all right.
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So so,
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getting dust everywhere.
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Number one,
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even with does lists in quote systems
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homeowners report find us and that,
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you know, later on
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they find them in the Hvac
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systems and cabinets
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and closets and electronics and
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what have you.
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You know something?
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I used to work out of the gym
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with this dude.
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I don't want to brag, humble brag, but,
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I see it was more his wife than him.
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I didn't work out with her.
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She was in the gym at the same time
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as I have.
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Nice little, nice little lady.
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Until I did her floors.
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I gave this guy
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such a bargain on the floors, and,
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we plastic off
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everything about this in the old days
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before a lot of good dust
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containment says.
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But we plastic off everything really?
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Well, we always did and everything.
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And I'll be damned
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if she does complain and complain
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and complain about the dust.
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I mean,
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I mean, I gave you an unbelievable deal.
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But even without that, we
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we were plastic.
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God, we're very conscientious about it.
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That's all she talked about.
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Since then, better systems have come out.
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But even still, we spent a lot of time.
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But anyhow.
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So there you go.
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That was, that's number one.
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All right.
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Yeah.
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That's that's.
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Well.
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Well,
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I, I think it's a feeling of
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a loss of control that,
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that homeowners have.
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You know what I mean?
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That I can tell you right now,
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I can never live up to my wife's
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expectations of cleanliness.
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She she she she,
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she cleans the house thoroughly
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before the maid shows up.
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Okay.
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I mean, it's the craziest thing
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I've ever seen in my life.
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She's very. But, God bless you.
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She doesn't bother me with it.
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I mean, well,
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maybe that's a bad way to put it.
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I think, well, yeah.
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I mean, you know,
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she knows she's this way or whatever,
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and she never, you know, but,
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what I think is clean.
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What's she think
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the clean is two
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different things altogether.
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Like, I'm not a slob either,
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as far as that goes.
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But anyhow.
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So, yeah, I get it, man.
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It's a big, big, big driver
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for people going.
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I don't know, but I get my flaws
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that I'm,
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they're scared to death of this.
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So putting their mind
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at ease from the get
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go and maybe even in your advertising.
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Yeah, we can talk about all that.
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But I think is a big deal.
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Number two.
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Thank you Rob.
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As.
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Yeah.
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Thank you Rob.
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But I will I'm going to well up.
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Yeah okay okay okay okay.
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Thank you. All right.
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Number two
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strong oral
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strong odor and chemical smell I remember
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back in the old days with,
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there was a wood filler called goop on.
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It was a lacquer based wood filler,
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and I couldn't.
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I would sometimes travel for wood filler,
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even if we were ten steps ahead of him
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using wood filler on the floor.
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Because as soon as we opened up
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that canister, spring
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and empty were gone.
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Like, if you got a clinger,
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a stage four clinger in the house,
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they just watches your every move.
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And you know what?
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See what you did. Oh, and blah blah blah.
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You whipped out the goop bond.
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Add some more liquids into it,
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and they were out of that house.
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Okay. But,
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today's consumer, you know,
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it's not only it's not just the,
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the smell at the time.
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It's the,
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concern over the lingering smell.
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And,
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you know, what that does
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for health conscious homeowners for, for,
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you know, families
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with pets and, and kids
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and what that lingering,
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lingering smell is all about.
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And is there going to be an issue
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down the road for them?
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So,
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number two, strong odor is a big, scary
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animal for a lot of consumers.
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Yes, sir.
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Yeah.
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Yep.
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Easy, easy.
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Yep.
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Yeah.
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Yep.
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Santa Claus.
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That's right.
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Yeah.
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Yeah.
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All right.
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So this is a massive pull,
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a massive amount of,
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people that took place in the poll.
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And so let's do this then.
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Rob.
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I was going to do this after,
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first of all, at the end,
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we'll give the, Don't you,
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don't you don't you
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scroll all the way
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to the end at the end of the podcast,
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we'll talk about,
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like a
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really strong position statement
286
00:17:19,238 --> 00:17:21,340
you can make on this on your end
287
00:17:21,340 --> 00:17:22,641
when you're dealing with homeowners
288
00:17:22,641 --> 00:17:24,043
and consumers. Okay.
289
00:17:24,043 --> 00:17:24,910
So number one,
290
00:17:24,910 --> 00:17:27,913
yeah, the the answer is, is,
291
00:17:28,781 --> 00:17:30,215
is addressing the dust right out of the
292
00:17:30,215 --> 00:17:32,184
get get, right out of the go, red.
293
00:17:32,184 --> 00:17:33,085
Out of the get go.
294
00:17:33,085 --> 00:17:35,854
Right out of the gate.
295
00:17:35,854 --> 00:17:38,824
Either we.
296
00:17:38,824 --> 00:17:39,558
Yeah.
297
00:17:39,558 --> 00:17:40,192
You know. Yes.
298
00:17:40,192 --> 00:17:40,826
You know, it's
299
00:17:40,826 --> 00:17:42,127
a much, much cleaner process
300
00:17:42,127 --> 00:17:42,761
that we do that
301
00:17:42,761 --> 00:17:44,897
that eliminates the risk of getting.
302
00:17:44,897 --> 00:17:47,900
Now, I don't care.
303
00:17:49,268 --> 00:17:49,935
Yeah. True.
304
00:17:49,935 --> 00:17:52,771
Yeah, yeah.
305
00:17:52,771 --> 00:17:53,472
Yeah, true.
306
00:17:53,472 --> 00:17:53,906
Yeah.
307
00:17:53,906 --> 00:17:56,875
Especially someone so skinny.
308
00:17:57,342 --> 00:17:59,311
So,
309
00:17:59,311 --> 00:18:02,214
I, I think that,
310
00:18:02,214 --> 00:18:04,716
and also, I never know if I had
311
00:18:04,716 --> 00:18:06,785
the greatest
312
00:18:06,785 --> 00:18:09,288
does collection system on planet Earth.
313
00:18:09,288 --> 00:18:10,355
I would never say it.
314
00:18:10,355 --> 00:18:11,457
It's it's,
315
00:18:11,457 --> 00:18:14,159
dust free or it's dust was all together,
316
00:18:14,159 --> 00:18:14,726
you know what I mean?
317
00:18:15,928 --> 00:18:16,762
Yes.
318
00:18:16,762 --> 00:18:19,765
So just, just.
319
00:18:27,439 --> 00:18:28,340
The.
320
00:18:28,340 --> 00:18:29,975
Yeah, the reason I say that is
321
00:18:29,975 --> 00:18:32,177
we were in the filthy house one time,
322
00:18:32,177 --> 00:18:33,378
and we had dust containment
323
00:18:33,378 --> 00:18:33,979
at this point,
324
00:18:33,979 --> 00:18:35,914
and we did a just a killer job
325
00:18:35,914 --> 00:18:36,682
in keeping everything
326
00:18:36,682 --> 00:18:38,117
does, does free and everything.
327
00:18:38,117 --> 00:18:40,552
And, I mean, way cleaner than we left.
328
00:18:40,552 --> 00:18:42,421
And still the lady in this house,
329
00:18:42,421 --> 00:18:43,589
it was filthy,
330
00:18:43,589 --> 00:18:45,624
like, went underneath the bottom,
331
00:18:45,624 --> 00:18:46,792
bottom of a drawer.
332
00:18:46,792 --> 00:18:47,559
It showed me dust.
333
00:18:47,559 --> 00:18:48,393
Says that had to be there
334
00:18:48,393 --> 00:18:49,595
for years and years.
335
00:18:49,595 --> 00:18:51,363
Like, come on, what are we doing here?
336
00:18:51,363 --> 00:18:52,264
You know what I mean?
337
00:18:52,264 --> 00:18:54,133
So, just just discover yourself.
338
00:18:54,133 --> 00:18:55,701
Because people are still people
339
00:18:55,701 --> 00:18:57,269
that 95% people are great
340
00:18:57,269 --> 00:19:00,005
and 5%, you know,
341
00:19:00,005 --> 00:19:01,106
I was going to say from Boston,
342
00:19:01,106 --> 00:19:01,573
but I won't.
343
00:19:01,573 --> 00:19:03,242
I won't because, you know why?
344
00:19:03,242 --> 00:19:04,943
How about the World Cup, man?
345
00:19:04,943 --> 00:19:06,378
How about how awesome it is
346
00:19:06,378 --> 00:19:08,547
for all the foreigners to come to America
347
00:19:08,547 --> 00:19:09,715
and realize that what a great
348
00:19:09,715 --> 00:19:11,450
country we live in. And it.
349
00:19:14,520 --> 00:19:16,655
Absolutely.
350
00:19:16,655 --> 00:19:19,658
Just.
351
00:19:30,068 --> 00:19:31,170
Yeah.
352
00:19:31,170 --> 00:19:34,173
With the.
353
00:19:41,180 --> 00:19:44,183
Yeah.
354
00:19:48,086 --> 00:19:49,855
Yeah,
355
00:19:49,855 --> 00:19:51,023
yeah.
356
00:19:51,023 --> 00:19:54,026
The best.
357
00:20:41,773 --> 00:20:44,776
Wow.
358
00:20:56,521 --> 00:20:56,989
Wow.
359
00:20:56,989 --> 00:20:59,992
Wow.
360
00:21:10,102 --> 00:21:10,402
Yeah.
361
00:21:10,402 --> 00:21:13,405
A month.
362
00:21:13,705 --> 00:21:16,141
This has been the most heartwarming.
363
00:21:16,141 --> 00:21:19,144
Just the best thing for America.
364
00:21:19,411 --> 00:21:19,945
I can
365
00:21:19,945 --> 00:21:22,948
I can remember it's been incredible.
366
00:21:23,181 --> 00:21:24,516
And, for people
367
00:21:24,516 --> 00:21:25,517
to see the American
368
00:21:25,517 --> 00:21:27,185
American culture, American people
369
00:21:27,185 --> 00:21:29,721
and and it has just been and,
370
00:21:29,721 --> 00:21:31,089
the God bless and Japanese fans
371
00:21:31,089 --> 00:21:31,990
that came in and they,
372
00:21:31,990 --> 00:21:33,492
they took out plastic bags
373
00:21:33,492 --> 00:21:34,760
and cleaned up after themselves
374
00:21:34,760 --> 00:21:36,728
when it was over. How classy is that?
375
00:21:36,728 --> 00:21:38,630
You know, and it's
376
00:21:38,630 --> 00:21:40,932
and my I'm following this guy,
377
00:21:40,932 --> 00:21:42,034
he's a French guy.
378
00:21:42,034 --> 00:21:42,968
I'll spell his name.
379
00:21:42,968 --> 00:21:44,936
Eros.
380
00:21:44,936 --> 00:21:50,309
Last name is b r o u s o n Eros Bros on.
381
00:21:50,309 --> 00:21:53,312
I guess this dude, I've,
382
00:21:54,146 --> 00:21:56,481
I have never in my life laughed
383
00:21:56,481 --> 00:22:00,986
at at videos on, Instagram like I have.
384
00:22:00,986 --> 00:22:02,054
This is a French guy.
385
00:22:03,622 --> 00:22:06,124
And he's been in Texas
386
00:22:06,124 --> 00:22:08,593
and just is describing it is
387
00:22:08,593 --> 00:22:11,596
I have to say, this stuff is absolutely.
388
00:22:11,997 --> 00:22:14,299
It's so hysterical.
389
00:22:14,299 --> 00:22:16,601
So, about the Texas culture.
390
00:22:16,601 --> 00:22:16,968
So anyhow,
391
00:22:16,968 --> 00:22:17,903
we should get back to the show.
392
00:22:17,903 --> 00:22:18,904
But anyhow.
393
00:22:18,904 --> 00:22:21,907
Yeah.
394
00:22:28,880 --> 00:22:31,883
Yeah, yeah, yeah.
395
00:22:53,905 --> 00:22:56,908
Well,
396
00:23:05,851 --> 00:23:06,351
Yeah.
397
00:23:06,351 --> 00:23:09,354
Yeah.
398
00:23:13,558 --> 00:23:16,061
Yeah.
399
00:23:16,061 --> 00:23:16,795
Yes.
400
00:23:16,795 --> 00:23:18,563
Yes, exactly.
401
00:23:18,563 --> 00:23:19,097
All right.
402
00:23:19,097 --> 00:23:22,000
Okay. So, good stuff.
403
00:23:22,000 --> 00:23:23,502
Strong odor and chemical smell.
404
00:23:23,502 --> 00:23:23,935
Number two.
405
00:23:23,935 --> 00:23:24,703
Right.
406
00:23:24,703 --> 00:23:25,704
Well, these finishes
407
00:23:25,704 --> 00:23:27,406
the days of weeks of lingering smell
408
00:23:27,406 --> 00:23:28,306
and whatever.
409
00:23:28,306 --> 00:23:30,242
And, we don't, like I said,
410
00:23:30,242 --> 00:23:32,010
family, the health of conscious owners,
411
00:23:32,010 --> 00:23:32,711
what have you.
412
00:23:32,711 --> 00:23:34,112
So I was going to do this at the end,
413
00:23:34,112 --> 00:23:34,980
but let's just talk about each
414
00:23:34,980 --> 00:23:37,382
one of them as we go along. Them.
415
00:23:37,382 --> 00:23:39,918
You got to sell the green card, Goldman.
416
00:23:39,918 --> 00:23:42,788
If this is if you know that number one is
417
00:23:42,788 --> 00:23:43,488
does containment
418
00:23:43,488 --> 00:23:46,558
and you can go to the the Hepa filters
419
00:23:46,558 --> 00:23:49,561
on the, on the bonus DCS vacuum system.
420
00:23:49,728 --> 00:23:50,862
Number two,
421
00:23:50,862 --> 00:23:52,164
the the strong chemical
422
00:23:52,164 --> 00:23:53,598
smell on everything,
423
00:23:53,598 --> 00:23:54,266
the Green Guard
424
00:23:54,266 --> 00:23:55,467
gold products, there's
425
00:23:55,467 --> 00:23:56,435
a whole line of products
426
00:23:56,435 --> 00:23:57,302
from start to finish.
427
00:23:57,302 --> 00:23:59,004
Use with Green Guard gold.
428
00:23:59,004 --> 00:24:00,472
And remember
429
00:24:00,472 --> 00:24:01,506
Green Guard
430
00:24:01,506 --> 00:24:02,174
and Green Guard
431
00:24:02,174 --> 00:24:02,541
Golden are
432
00:24:02,541 --> 00:24:04,376
two completely different things.
433
00:24:04,376 --> 00:24:05,777
I mean, it's like Green Guard
434
00:24:05,777 --> 00:24:06,678
on steroids.
435
00:24:06,678 --> 00:24:09,748
In order to, to get the Green Guard
436
00:24:09,748 --> 00:24:11,116
gold certificate,
437
00:24:11,116 --> 00:24:13,051
it is so hard to do and listen.
438
00:24:13,051 --> 00:24:14,186
Don't listen.
439
00:24:14,186 --> 00:24:14,853
I think we're on five
440
00:24:14,853 --> 00:24:15,654
different continents.
441
00:24:15,654 --> 00:24:17,456
We're in probably millions of homes
442
00:24:17,456 --> 00:24:18,790
across the globe.
443
00:24:18,790 --> 00:24:20,892
And, you know, where in the,
444
00:24:20,892 --> 00:24:21,193
you know,
445
00:24:21,193 --> 00:24:22,594
that's a lot of,
446
00:24:22,594 --> 00:24:23,862
chance to affect indoor
447
00:24:23,862 --> 00:24:25,464
air quality in people's homes.
448
00:24:25,464 --> 00:24:26,331
It is probably
449
00:24:27,365 --> 00:24:27,866
the.
450
00:24:27,866 --> 00:24:28,233
And then
451
00:24:28,233 --> 00:24:30,001
bonus, the family owned business still,
452
00:24:30,001 --> 00:24:30,402
you know,
453
00:24:30,402 --> 00:24:32,037
it's it's not some big corporations,
454
00:24:32,037 --> 00:24:34,539
a family owned business into the family.
455
00:24:34,539 --> 00:24:36,341
This is probably one of their greatest,
456
00:24:36,341 --> 00:24:38,076
things that they're most proud of
457
00:24:38,076 --> 00:24:39,644
is that, the indoor air
458
00:24:39,644 --> 00:24:41,179
quality in people's homes
459
00:24:41,179 --> 00:24:42,714
is basically that they live in.
460
00:24:42,714 --> 00:24:43,949
It's safe for children, schools
461
00:24:43,949 --> 00:24:45,784
and hospitals.
462
00:24:45,784 --> 00:24:46,785
We've got literature
463
00:24:46,785 --> 00:24:48,253
that you can use for selling it,
464
00:24:48,253 --> 00:24:49,154
but you need to
465
00:24:49,154 --> 00:24:49,855
if you know it's number
466
00:24:49,855 --> 00:24:52,090
two on the list, great,
467
00:24:52,090 --> 00:24:53,091
great thing to bring it up.
468
00:24:53,091 --> 00:24:56,094
But again, so.
469
00:25:00,665 --> 00:25:03,668
Yeah.
470
00:25:05,504 --> 00:25:08,507
Okay.
471
00:25:32,998 --> 00:25:36,001
Yeah.
472
00:26:00,825 --> 00:26:02,160
Yeah.
473
00:26:02,160 --> 00:26:04,729
So, to your point there.
474
00:26:04,729 --> 00:26:07,599
So I used polyurethane for 30 years.
475
00:26:07,599 --> 00:26:09,467
I damn near drank it.
476
00:26:09,467 --> 00:26:10,302
I mean, I lived it,
477
00:26:10,302 --> 00:26:11,269
breathed it every day.
478
00:26:11,269 --> 00:26:12,671
Every day of my life in my van,
479
00:26:12,671 --> 00:26:14,139
in, jobs like paint
480
00:26:14,139 --> 00:26:15,607
thinner, blah, blah, blah.
481
00:26:15,607 --> 00:26:16,808
But as you pointed out,
482
00:26:16,808 --> 00:26:18,944
I'm a corporate stooge now, so,
483
00:26:18,944 --> 00:26:20,946
so many times has been.
484
00:26:20,946 --> 00:26:21,846
I've been away from it
485
00:26:21,846 --> 00:26:23,081
from a long time now.
486
00:26:23,081 --> 00:26:23,815
Right.
487
00:26:23,815 --> 00:26:25,450
And, I was on a job
488
00:26:25,450 --> 00:26:27,719
site the other day when we just got done.
489
00:26:27,719 --> 00:26:28,620
That was the second.
490
00:26:28,620 --> 00:26:30,155
It was the first day after it was coated.
491
00:26:30,155 --> 00:26:31,156
Right? Coated?
492
00:26:31,156 --> 00:26:32,257
The day before I come in there.
493
00:26:32,257 --> 00:26:34,593
Day after. Holy mother of Heaven.
494
00:26:34,593 --> 00:26:35,260
The smell.
495
00:26:36,528 --> 00:26:38,196
Man, you know, when
496
00:26:38,196 --> 00:26:39,764
you're doing it all the time,
497
00:26:39,764 --> 00:26:41,266
you know, it smells, you know that.
498
00:26:41,266 --> 00:26:42,000
But but,
499
00:26:42,000 --> 00:26:42,534
man, it was like,
500
00:26:42,534 --> 00:26:44,202
shocking, like, oh my gosh.
501
00:26:44,202 --> 00:26:45,704
So, you know, it's a disruption
502
00:26:45,704 --> 00:26:46,972
to their lives and everything.
503
00:26:46,972 --> 00:26:48,473
And how long is it going to stay around
504
00:26:48,473 --> 00:26:50,041
and if they got food in the pantry.
505
00:26:50,041 --> 00:26:51,743
So for you to say, listen,
506
00:26:51,743 --> 00:26:52,010
you know,
507
00:26:52,010 --> 00:26:52,811
we have these great green
508
00:26:52,811 --> 00:26:55,814
gargoyle products and everything and,
509
00:26:56,047 --> 00:26:58,316
you know, and, you have solutions
510
00:26:58,316 --> 00:27:01,319
for this, right?
511
00:27:03,888 --> 00:27:06,891
Three.
512
00:27:08,760 --> 00:27:11,763
Okay.
513
00:27:26,411 --> 00:27:27,278
Yeah.
514
00:27:27,278 --> 00:27:30,281
Yeah.
515
00:27:31,883 --> 00:27:34,886
So this is
516
00:27:41,993 --> 00:27:42,293
Yeah.
517
00:27:42,293 --> 00:27:43,695
Yeah. Yeah.
518
00:27:43,695 --> 00:27:44,129
Right.
519
00:27:44,129 --> 00:27:47,132
Right.
520
00:27:47,565 --> 00:27:50,568
Yeah.
521
00:27:57,709 --> 00:27:58,910
Yeah.
522
00:27:58,910 --> 00:28:01,046
So this is especially concerning
523
00:28:01,046 --> 00:28:04,049
for people that have families with kids,
524
00:28:04,082 --> 00:28:06,184
pets, the health conscious homeowners.
525
00:28:06,184 --> 00:28:08,853
That's your sweet spot.
526
00:28:08,853 --> 00:28:11,022
Man, I mean, I remember
527
00:28:11,022 --> 00:28:12,323
here's, here's when I learned
528
00:28:12,323 --> 00:28:13,191
that people are
529
00:28:13,191 --> 00:28:14,325
some people are really freaked out
530
00:28:14,325 --> 00:28:16,461
by this kind of stuff is Covid.
531
00:28:16,461 --> 00:28:16,661
You know,
532
00:28:16,661 --> 00:28:17,996
when you have 20 year old kids,
533
00:28:17,996 --> 00:28:19,698
healthy kids with masks on,
534
00:28:19,698 --> 00:28:20,365
you know what I mean?
535
00:28:20,365 --> 00:28:21,266
And no, don't talk to me
536
00:28:21,266 --> 00:28:23,134
about your mask type of deal, blah, blah.
537
00:28:23,134 --> 00:28:24,302
You know, you realize that,
538
00:28:24,302 --> 00:28:25,003
you know, it's
539
00:28:25,003 --> 00:28:26,371
a big deal is a big concern to people.
540
00:28:26,371 --> 00:28:28,840
Is number two on the list number three.
541
00:28:30,041 --> 00:28:31,142
Yep, yep.
542
00:28:31,142 --> 00:28:32,110
Number three
543
00:28:32,110 --> 00:28:34,345
having to move out the disruption.
544
00:28:34,345 --> 00:28:37,015
Right. So,
545
00:28:37,015 --> 00:28:37,582
you know, it's
546
00:28:37,582 --> 00:28:38,783
not just a project to them.
547
00:28:38,783 --> 00:28:40,752
It's actually disrupts their life.
548
00:28:40,752 --> 00:28:41,753
So, you know,
549
00:28:41,753 --> 00:28:43,188
having no access to the floors
550
00:28:43,188 --> 00:28:44,789
and, and, you know,
551
00:28:44,789 --> 00:28:45,623
moving furniture
552
00:28:45,623 --> 00:28:46,558
and all that kind of stuff.
553
00:28:46,558 --> 00:28:49,461
It's a huge disruption to a to a family
554
00:28:49,461 --> 00:28:52,030
to be able to say that with,
555
00:28:52,030 --> 00:28:54,332
with their Green Guard gold,
556
00:28:54,332 --> 00:28:55,533
water based products.
557
00:28:55,533 --> 00:28:57,102
We can get you back on the floor
558
00:28:57,102 --> 00:28:58,136
much quicker.
559
00:28:58,136 --> 00:28:59,003
You know what used to be
560
00:28:59,003 --> 00:29:01,473
a, a seven day project?
561
00:29:01,473 --> 00:29:02,273
You know, nine day
562
00:29:02,273 --> 00:29:04,075
project will be done
563
00:29:04,075 --> 00:29:06,244
in, like, 4 to 5 days.
564
00:29:06,244 --> 00:29:07,645
You know, I mean, obviously,
565
00:29:07,645 --> 00:29:08,813
think about your timelines there.
566
00:29:08,813 --> 00:29:09,247
I don't mean
567
00:29:09,247 --> 00:29:10,615
the rest of the timeline, but
568
00:29:10,615 --> 00:29:12,917
but you can dramatically cut down
569
00:29:12,917 --> 00:29:15,353
the amount of disruption to their lives.
570
00:29:15,353 --> 00:29:17,655
So that's a selling point
571
00:29:17,655 --> 00:29:20,859
that if so, what what what what I'm
572
00:29:21,192 --> 00:29:22,527
what we're getting at here
573
00:29:22,527 --> 00:29:23,394
is just saying,
574
00:29:23,394 --> 00:29:24,629
you know, we sand and fishing for us.
575
00:29:24,629 --> 00:29:25,163
We use this
576
00:29:25,163 --> 00:29:26,064
we use this product
577
00:29:26,064 --> 00:29:27,065
and and this blah, blah, blah.
578
00:29:27,065 --> 00:29:28,800
And it's here's the cost.
579
00:29:28,800 --> 00:29:31,836
If you going over the other pain points
580
00:29:32,203 --> 00:29:34,239
and pointing it out why you do that?
581
00:29:34,239 --> 00:29:37,075
It's, it keeps your margins up.
582
00:29:37,075 --> 00:29:37,609
Right.
583
00:29:37,609 --> 00:29:38,042
You can
584
00:29:38,042 --> 00:29:39,177
you can demand better prices
585
00:29:39,177 --> 00:29:40,044
when people understand
586
00:29:40,044 --> 00:29:40,645
what they're getting.
587
00:29:40,645 --> 00:29:43,014
And and a lot of times you don't know,
588
00:29:43,014 --> 00:29:43,448
it's like going
589
00:29:43,448 --> 00:29:44,349
to two different restaurants
590
00:29:44,349 --> 00:29:45,383
if you don't know what
591
00:29:45,383 --> 00:29:46,951
one's any better than the other,
592
00:29:46,951 --> 00:29:48,086
where you just go to whatever.
593
00:29:48,086 --> 00:29:49,254
But you know what I mean.
594
00:29:49,254 --> 00:29:50,822
So you got you got to talk about it.
595
00:30:03,802 --> 00:30:06,805
Yeah.
596
00:30:32,964 --> 00:30:35,934
Yeah.
597
00:31:00,658 --> 00:31:01,326
You know,
598
00:31:01,326 --> 00:31:02,293
to your point,
599
00:31:02,293 --> 00:31:03,661
we had some guys,
600
00:31:03,661 --> 00:31:05,296
carpenter doing work in our house.
601
00:31:05,296 --> 00:31:06,164
Right?
602
00:31:06,164 --> 00:31:09,534
And, like, he leave on a Friday
603
00:31:09,968 --> 00:31:12,136
and I go, is you coming back Monday?
604
00:31:12,136 --> 00:31:13,104
And she goes, I don't know.
605
00:31:13,104 --> 00:31:14,205
He didn't say anything.
606
00:31:14,205 --> 00:31:17,008
Well, I, I gotta I'm on the road.
607
00:31:17,008 --> 00:31:18,076
I mean, I can't be here,
608
00:31:18,076 --> 00:31:19,244
and you're not going to be here.
609
00:31:19,244 --> 00:31:20,345
You know, after ten.
610
00:31:20,345 --> 00:31:22,313
I mean, so what's the deal,
611
00:31:22,313 --> 00:31:22,914
you guys, I don't know.
612
00:31:22,914 --> 00:31:24,082
I he didn't say anything.
613
00:31:24,082 --> 00:31:25,416
And last time he didn't
614
00:31:25,416 --> 00:31:26,885
show up till like Wednesday.
615
00:31:26,885 --> 00:31:28,853
I mean, guys doing good work, but
616
00:31:28,853 --> 00:31:31,856
you know, if when I'm on the road.
617
00:31:33,925 --> 00:31:36,928
Yeah, he's,
618
00:31:39,864 --> 00:31:42,834
Perfect, perfect.
619
00:31:43,101 --> 00:31:44,469
He's way better looking than me.
620
00:31:44,469 --> 00:31:45,470
And I can't leave alone
621
00:31:45,470 --> 00:31:47,038
in the house with my wife,
622
00:31:47,038 --> 00:31:48,573
so I have to at least be there.
623
00:31:58,116 --> 00:31:59,784
Well, I don't say that.
624
00:31:59,784 --> 00:32:01,953
I don't want to give the do to number.
625
00:32:01,953 --> 00:32:04,956
Okay, I do that.
626
00:32:05,623 --> 00:32:06,758
No, I don't want to do that.
627
00:32:06,758 --> 00:32:08,026
I don't give anybody a number.
628
00:32:08,026 --> 00:32:10,361
He just yet.
629
00:32:10,361 --> 00:32:13,364
I could give you a number.
630
00:32:16,534 --> 00:32:18,236
That's too easy, Rob.
631
00:32:18,236 --> 00:32:19,370
All right, so.
632
00:32:19,370 --> 00:32:22,373
So there you go.
633
00:32:22,373 --> 00:32:23,708
The number four
634
00:32:23,708 --> 00:32:26,477
project took longer than promised.
635
00:32:26,477 --> 00:32:27,779
I wouldn't go too much into that.
636
00:32:27,779 --> 00:32:29,447
But, you know, to your point, the,
637
00:32:29,447 --> 00:32:31,215
you know, the scheduling
638
00:32:31,215 --> 00:32:34,886
and that type of stuff, communication.
639
00:32:35,520 --> 00:32:36,120
Yeah.
640
00:32:36,120 --> 00:32:37,555
Number five,
641
00:32:37,555 --> 00:32:40,525
final color didn't match expectations.
642
00:32:40,692 --> 00:32:42,360
Okay.
643
00:32:42,360 --> 00:32:43,628
Not too much to say about this,
644
00:32:43,628 --> 00:32:44,696
except for saying,
645
00:32:44,696 --> 00:32:45,496
hey, listen,
646
00:32:45,496 --> 00:32:46,965
I think guys are better today
647
00:32:46,965 --> 00:32:49,968
at doing samples than we were years ago.
648
00:32:50,501 --> 00:32:52,437
And I see guys do now creative
649
00:32:52,437 --> 00:32:54,505
way to do samples on the floors.
650
00:32:54,505 --> 00:32:57,175
It's almost like a whole thing in itself.
651
00:33:00,378 --> 00:33:01,045
Yeah.
652
00:33:01,045 --> 00:33:03,247
It's it's impressive to me.
653
00:33:03,247 --> 00:33:03,715
Yeah.
654
00:33:03,715 --> 00:33:04,415
I'm, I'm
655
00:33:04,415 --> 00:33:05,383
I'm very impressed with
656
00:33:05,383 --> 00:33:08,386
some of the stuff guys are doing.
657
00:33:12,056 --> 00:33:15,059
Yeah.
658
00:33:16,394 --> 00:33:17,362
Yeah.
659
00:33:17,362 --> 00:33:19,731
Well, it's a,
660
00:33:19,731 --> 00:33:21,532
it's an emotional decision
661
00:33:21,532 --> 00:33:23,668
because it's irreversible, right?
662
00:33:23,668 --> 00:33:26,671
I mean, a lot of times unless, unless,
663
00:33:26,871 --> 00:33:29,874
unless you had chroma to your finish,
664
00:33:30,208 --> 00:33:31,509
and the if, the,
665
00:33:31,509 --> 00:33:32,744
if yours is too light
666
00:33:32,744 --> 00:33:34,112
and what the expectations were,
667
00:33:34,112 --> 00:33:35,246
you still got it.
668
00:33:35,246 --> 00:33:36,948
You can add chroma to your finish
669
00:33:36,948 --> 00:33:38,716
and add some tint to the
670
00:33:38,716 --> 00:33:41,719
to the to the the.
671
00:33:41,853 --> 00:33:42,086
And it's
672
00:33:42,086 --> 00:33:44,355
going to be much easier than using,
673
00:33:44,355 --> 00:33:45,056
the old,
674
00:33:45,056 --> 00:33:48,026
what were you using the old days?
675
00:33:49,293 --> 00:33:52,030
Transient.
676
00:33:52,030 --> 00:33:52,530
All right.
677
00:33:52,530 --> 00:33:54,966
Let's get to this one.
678
00:33:54,966 --> 00:33:56,701
And this one should be close to home
679
00:33:56,701 --> 00:33:57,969
for you.
680
00:33:57,969 --> 00:34:00,972
Visible imperfections after completion.
681
00:34:05,309 --> 00:34:05,610
Chatter
682
00:34:05,610 --> 00:34:06,544
marks, world
683
00:34:06,544 --> 00:34:08,713
patterns and even sanding and lap lines.
684
00:34:09,847 --> 00:34:12,850
Your middle name?
685
00:34:12,984 --> 00:34:14,018
I paid for new flooring,
686
00:34:14,018 --> 00:34:16,287
but they still don't flood, right?
687
00:34:16,287 --> 00:34:17,455
That's a bad one, man.
688
00:34:17,455 --> 00:34:20,425
That's, Hey, listen,
689
00:34:21,926 --> 00:34:24,095
I was very, very good at sanding.
690
00:34:24,095 --> 00:34:25,963
I know, I don't care what anybody says.
691
00:34:25,963 --> 00:34:27,565
I just want to say that.
692
00:34:27,565 --> 00:34:29,333
But even
693
00:34:29,333 --> 00:34:32,303
with that unbelievably high skill level,
694
00:34:32,670 --> 00:34:35,106
the power drive man
695
00:34:35,106 --> 00:34:37,875
is taking the sanding to another level.
696
00:34:37,875 --> 00:34:38,543
You know, those
697
00:34:38,543 --> 00:34:39,744
we used to say, oh,
698
00:34:39,744 --> 00:34:42,080
you can't expect tabletop,
699
00:34:42,080 --> 00:34:44,482
floors, because when they make a table,
700
00:34:44,482 --> 00:34:46,284
there's like 30 different steps involved,
701
00:34:46,284 --> 00:34:46,951
and you would never be able
702
00:34:46,951 --> 00:34:48,586
to pay for all that.
703
00:34:48,586 --> 00:34:51,722
I mean, you know, now with the
704
00:34:51,722 --> 00:34:52,523
with the
705
00:34:52,523 --> 00:34:53,424
power drive
706
00:34:53,424 --> 00:34:56,427
and the technology and what have you,
707
00:34:56,461 --> 00:34:57,295
the chatter marks.
708
00:34:57,295 --> 00:34:58,496
The chatter Mark should have gone
709
00:34:58,496 --> 00:34:59,831
the way of the bubonic plague.
710
00:34:59,831 --> 00:35:00,998
I've said before,
711
00:35:00,998 --> 00:35:01,999
there's no should be no reason
712
00:35:01,999 --> 00:35:02,967
for chatter marks anymore.
713
00:35:02,967 --> 00:35:04,135
Should never be a reason for it.
714
00:35:09,240 --> 00:35:10,842
Well, that's what I'm saying in the very.
715
00:35:10,842 --> 00:35:11,576
You could have them,
716
00:35:11,576 --> 00:35:14,579
but you shouldn't have been the end.
717
00:35:14,912 --> 00:35:17,615
And I'd say the same for any even sanding
718
00:35:17,615 --> 00:35:20,618
and lap lines and stuff like that.
719
00:35:20,685 --> 00:35:21,919
Right now, sanding really
720
00:35:21,919 --> 00:35:22,553
should come that
721
00:35:22,553 --> 00:35:22,987
come down
722
00:35:22,987 --> 00:35:24,388
to understanding
723
00:35:24,388 --> 00:35:27,091
sandpaper and sequencing.
724
00:35:27,091 --> 00:35:29,660
And the rest is.
725
00:35:29,660 --> 00:35:32,330
And it's
726
00:35:32,330 --> 00:35:33,598
solved.
727
00:35:33,598 --> 00:35:34,532
So.
728
00:35:34,532 --> 00:35:37,535
Right.
729
00:35:38,636 --> 00:35:39,437
I'll so you
730
00:35:39,437 --> 00:35:42,440
if I don't get my check.
731
00:36:09,767 --> 00:36:12,770
Yeah, yeah.
732
00:36:13,404 --> 00:36:14,071
Yeah.
733
00:36:14,071 --> 00:36:15,973
Yeah
734
00:36:15,973 --> 00:36:18,976
yeah.
735
00:36:29,720 --> 00:36:30,087
Yeah.
736
00:36:30,087 --> 00:36:33,090
Yeah.
737
00:36:35,793 --> 00:36:36,928
That's pretty funny.
738
00:36:36,928 --> 00:36:38,396
That's that's that's universal.
739
00:36:38,396 --> 00:36:39,297
Back in the day, man.
740
00:36:39,297 --> 00:36:41,666
Because the line the line was always
741
00:36:41,666 --> 00:36:42,066
all right
742
00:36:42,066 --> 00:36:43,301
I know it's going to feel a little.
743
00:36:43,301 --> 00:36:44,468
It feels a little bit rough here.
744
00:36:44,468 --> 00:36:46,337
Now you're going to walk that in.
745
00:36:46,337 --> 00:36:48,139
And it's not going to be a
746
00:36:48,139 --> 00:36:49,040
it's not going to be as smooth as
747
00:36:49,040 --> 00:36:50,241
a 30 year old finish.
748
00:36:52,410 --> 00:36:55,413
Yeah, yeah, yeah.
749
00:36:58,516 --> 00:37:00,685
Yes.
750
00:37:00,685 --> 00:37:02,653
Yeah yeah yeah.
751
00:37:02,653 --> 00:37:03,421
You're like you're right.
752
00:37:03,421 --> 00:37:04,422
Like they're going to get a buffer.
753
00:37:04,422 --> 00:37:07,425
Do it. Yeah.
754
00:37:07,525 --> 00:37:08,025
All right
755
00:37:08,025 --> 00:37:09,260
number seven
756
00:37:09,260 --> 00:37:11,662
finish words out too quickly.
757
00:37:11,662 --> 00:37:13,864
Use this to your advantage.
758
00:37:13,864 --> 00:37:15,433
You know, early scuffing and dullness
759
00:37:15,433 --> 00:37:16,500
and high traffic areas
760
00:37:16,500 --> 00:37:18,636
breaking down faster.
761
00:37:18,636 --> 00:37:19,971
And the common thought of the.
762
00:37:19,971 --> 00:37:20,771
I shouldn't have to
763
00:37:20,771 --> 00:37:23,774
redo this for so soon.
764
00:37:24,642 --> 00:37:24,909
Yes.
765
00:37:24,909 --> 00:37:26,544
Two components are more expensive
766
00:37:26,544 --> 00:37:27,979
than one components.
767
00:37:27,979 --> 00:37:29,146
But this
768
00:37:29,146 --> 00:37:31,315
this can be part of your part of your,
769
00:37:31,315 --> 00:37:33,751
your value.
770
00:37:33,751 --> 00:37:35,486
Proposition to them.
771
00:37:35,486 --> 00:37:37,255
And was it the Zig Ziglar
772
00:37:37,255 --> 00:37:39,490
that said, you know,
773
00:37:39,490 --> 00:37:41,492
you'll forget the,
774
00:37:41,492 --> 00:37:44,262
the cost of a crappy job lasts forever.
775
00:37:44,262 --> 00:37:45,563
The paint will only happen
776
00:37:45,563 --> 00:37:48,299
one time or something to that effect.
777
00:37:48,299 --> 00:37:50,201
And if you add up the difference
778
00:37:50,201 --> 00:37:52,203
between what the finish is
779
00:37:52,203 --> 00:37:53,237
on the one component versus
780
00:37:53,237 --> 00:37:54,405
two control over, over,
781
00:37:54,405 --> 00:37:55,840
say, 5 or 10 years,
782
00:37:55,840 --> 00:37:56,807
you're talking about pennies
783
00:37:56,807 --> 00:37:58,175
a day, right?
784
00:37:58,175 --> 00:38:00,444
For for using a good quality finish
785
00:38:00,444 --> 00:38:01,946
you can feel good about and,
786
00:38:01,946 --> 00:38:03,114
and, sleep at night.
787
00:38:58,169 --> 00:39:01,172
Yeah.
788
00:39:37,508 --> 00:39:40,511
Yeah.
789
00:39:52,356 --> 00:39:53,891
You know something that.
790
00:39:53,891 --> 00:39:55,526
So,
791
00:39:55,526 --> 00:39:56,927
as much as I give you a hard time,
792
00:39:56,927 --> 00:39:58,362
you know I love you, and I.
793
00:39:58,362 --> 00:39:59,630
I'm sorry I said that.
794
00:39:59,630 --> 00:40:00,765
Well, we'll bleep that out,
795
00:40:00,765 --> 00:40:02,867
but but this is
796
00:40:02,867 --> 00:40:03,934
this is really,
797
00:40:03,934 --> 00:40:05,469
really good that you went down this road.
798
00:40:05,469 --> 00:40:07,838
And I'll tell you the way first of all
799
00:40:07,838 --> 00:40:10,841
no no I never said that.
800
00:40:12,543 --> 00:40:13,010
Okay.
801
00:40:13,010 --> 00:40:16,414
So the cost of the chemicals to to
802
00:40:16,447 --> 00:40:16,947
and by the way
803
00:40:16,947 --> 00:40:18,983
which your green card gold also
804
00:40:18,983 --> 00:40:20,284
to to do a deep
805
00:40:20,284 --> 00:40:21,352
cleaning on the floor
806
00:40:21,352 --> 00:40:23,687
are very inexpensive, very inexpensive.
807
00:40:23,687 --> 00:40:24,355
Okay.
808
00:40:24,355 --> 00:40:24,688
So it's
809
00:40:24,688 --> 00:40:26,624
1000ft² the
810
00:40:26,624 --> 00:40:27,458
if you ask them to move
811
00:40:27,458 --> 00:40:28,526
the furniture back
812
00:40:28,526 --> 00:40:29,260
for the rugs back
813
00:40:29,260 --> 00:40:30,261
and, you know, move the rugs back
814
00:40:30,261 --> 00:40:31,162
out of the way,
815
00:40:31,162 --> 00:40:34,165
blah, blah, you can do 1000ft² in it.
816
00:40:34,365 --> 00:40:35,399
I can't believe it'll take you
817
00:40:35,399 --> 00:40:36,167
more than a couple hours.
818
00:40:36,167 --> 00:40:37,034
I really don't think
819
00:40:37,034 --> 00:40:38,536
it would take that long.
820
00:40:38,536 --> 00:40:40,404
So for your investment,
821
00:40:42,473 --> 00:40:43,240
if you were to, I
822
00:40:43,240 --> 00:40:44,875
would do this is just say,
823
00:40:44,875 --> 00:40:46,310
listen, we'll do this.
824
00:40:46,310 --> 00:40:49,180
And if if I make the deal, well,
825
00:40:49,180 --> 00:40:50,047
we'll come back.
826
00:40:50,047 --> 00:40:50,915
And then when you're in versus,
827
00:40:50,915 --> 00:40:52,416
we can do a deep cleaning of the floor.
828
00:40:52,416 --> 00:40:53,050
All we ask
829
00:40:53,050 --> 00:40:55,886
is that you leave us a great review
830
00:40:55,886 --> 00:40:57,354
and, it helps our website out.
831
00:40:57,354 --> 00:41:00,324
And, you know, we help each other, right?
832
00:41:00,758 --> 00:41:02,193
Wouldn't it be healthier?
833
00:41:02,193 --> 00:41:03,661
And also, while you're there,
834
00:41:03,661 --> 00:41:04,695
do they need the coaches
835
00:41:04,695 --> 00:41:05,329
for the furniture?
836
00:41:05,329 --> 00:41:05,896
You can you sell them
837
00:41:05,896 --> 00:41:08,899
another, floor care kit?
838
00:41:09,667 --> 00:41:11,035
And I need oh, great.
839
00:41:11,035 --> 00:41:12,636
Great great business.
840
00:41:12,636 --> 00:41:13,370
And, you know,
841
00:41:13,370 --> 00:41:15,372
set up a Friday to do them all.
842
00:41:15,372 --> 00:41:15,606
You know,
843
00:41:15,606 --> 00:41:17,608
knock it out on the Friday if you can.
844
00:41:17,608 --> 00:41:18,642
So.
845
00:41:18,642 --> 00:41:21,645
All right.
846
00:41:40,397 --> 00:41:43,400
Yep.
847
00:42:07,391 --> 00:42:10,394
Yep.
848
00:42:16,734 --> 00:42:17,067
Yep.
849
00:42:21,805 --> 00:42:23,707
Yep.
850
00:42:23,707 --> 00:42:26,710
Yep.
851
00:42:32,349 --> 00:42:35,352
Yep.
852
00:42:37,454 --> 00:42:40,257
Yep.
853
00:42:40,257 --> 00:42:41,725
Yep.
854
00:42:41,725 --> 00:42:42,927
All right.
855
00:42:42,927 --> 00:42:44,728
Noise and mess during sanding,
856
00:42:44,728 --> 00:42:45,763
which is kind of like
857
00:42:45,763 --> 00:42:46,730
we talked about the,
858
00:42:46,730 --> 00:42:47,932
the the dust and also,
859
00:42:47,932 --> 00:42:50,134
but the noise and everything like that
860
00:42:50,134 --> 00:42:51,635
constant disruption,
861
00:42:51,635 --> 00:42:53,537
dust and debris during the process
862
00:42:53,537 --> 00:42:54,838
and especially tough for people
863
00:42:54,838 --> 00:42:55,906
working from home.
864
00:42:55,906 --> 00:42:58,142
I'm going to include on this another one.
865
00:42:58,142 --> 00:42:58,542
I'm going to
866
00:42:58,542 --> 00:42:59,777
I would include this
867
00:42:59,777 --> 00:43:01,612
about the bathroom situation.
868
00:43:01,612 --> 00:43:03,714
Let's get to the elephant.
869
00:43:03,714 --> 00:43:06,717
Out in the open.
870
00:43:07,818 --> 00:43:08,752
You know,
871
00:43:08,752 --> 00:43:09,920
some people
872
00:43:09,920 --> 00:43:11,922
don't like using the restroom,
873
00:43:11,922 --> 00:43:14,925
their bathrooms, what have you.
874
00:43:18,462 --> 00:43:19,997
So, I'm
875
00:43:19,997 --> 00:43:20,664
going to say something
876
00:43:20,664 --> 00:43:23,634
that I don't think I should,
877
00:43:25,703 --> 00:43:27,538
Know,
878
00:43:27,538 --> 00:43:28,706
talking about it.
879
00:43:28,706 --> 00:43:31,875
Yeah, I know you're talking about the.
880
00:43:55,666 --> 00:43:57,735
Oh, my cat.
881
00:43:57,735 --> 00:43:58,135
Yeah.
882
00:43:58,135 --> 00:44:01,105
Yeah.
883
00:44:15,185 --> 00:44:18,188
Well no.
884
00:44:18,255 --> 00:44:18,689
Yeah.
885
00:44:18,689 --> 00:44:21,692
Yeah.
886
00:44:34,405 --> 00:44:37,374
Yeah I.
887
00:44:40,678 --> 00:44:43,180
Yeah.
888
00:44:43,180 --> 00:44:43,881
Yeah. Yeah.
889
00:44:55,859 --> 00:44:56,460
He didn't do a
890
00:44:56,460 --> 00:44:59,463
double decker did he.
891
00:45:03,901 --> 00:45:06,003
Yeah.
892
00:45:06,003 --> 00:45:08,772
Okay.
893
00:45:08,772 --> 00:45:09,907
Yeah.
894
00:45:09,907 --> 00:45:11,141
Okay. Good stuff.
895
00:45:11,141 --> 00:45:11,508
Okay.
896
00:45:11,508 --> 00:45:12,176
So as a
897
00:45:12,176 --> 00:45:13,944
as it relates to the, the noise,
898
00:45:13,944 --> 00:45:15,746
the noise of the loud sanding equipment
899
00:45:15,746 --> 00:45:16,847
and what have you,
900
00:45:16,847 --> 00:45:18,615
I think that you go back to saying
901
00:45:18,615 --> 00:45:20,551
that, you know,
902
00:45:20,551 --> 00:45:22,019
what would be a typically
903
00:45:22,019 --> 00:45:23,020
a seven day process.
904
00:45:23,020 --> 00:45:25,122
Now we can get it down in five days.
905
00:45:25,122 --> 00:45:26,890
You know what I mean?
906
00:45:26,890 --> 00:45:29,293
And just the expectations of, hey,
907
00:45:29,293 --> 00:45:30,561
there's just going to be just
908
00:45:30,561 --> 00:45:31,795
and just let him know first.
909
00:45:31,795 --> 00:45:32,229
You know,
910
00:45:32,229 --> 00:45:33,630
machines are kind of noisy,
911
00:45:33,630 --> 00:45:34,865
but but,
912
00:45:34,865 --> 00:45:36,867
you know, our process
913
00:45:36,867 --> 00:45:38,902
allows us to complete the job
914
00:45:38,902 --> 00:45:39,770
a couple days
915
00:45:39,770 --> 00:45:42,139
earlier by, by the products that we use.
916
00:45:42,139 --> 00:45:43,974
So,
917
00:45:43,974 --> 00:45:45,776
although,
918
00:45:45,776 --> 00:45:46,477
you don't want to think
919
00:45:46,477 --> 00:45:48,078
you're skipping steps either, right?
920
00:45:49,446 --> 00:45:51,381
So I would have to work that in there.
921
00:45:51,381 --> 00:45:52,483
We're very thorough
922
00:45:52,483 --> 00:45:55,285
on all the all the steps that we do.
923
00:45:55,285 --> 00:45:57,755
But be aware that, you know,
924
00:45:57,755 --> 00:45:58,956
the machines, do,
925
00:45:58,956 --> 00:45:59,990
you know, they're kind of loud.
926
00:45:59,990 --> 00:46:02,993
So,
927
00:46:04,962 --> 00:46:07,965
Yeah.
928
00:46:16,006 --> 00:46:19,009
Yeah.
929
00:46:21,545 --> 00:46:22,079
Yeah.
930
00:46:22,079 --> 00:46:25,082
Yeah, yeah.
931
00:46:30,587 --> 00:46:32,923
Yeah.
932
00:46:32,923 --> 00:46:34,391
Well, look at the,
933
00:46:34,391 --> 00:46:35,592
the what's the ones you buy
934
00:46:35,592 --> 00:46:37,027
from, like Home Depot.
935
00:46:37,027 --> 00:46:38,328
Those asking those,
936
00:46:38,328 --> 00:46:40,864
what are those vacuums that are a job?
937
00:46:40,864 --> 00:46:42,099
Sure. Thanks. Good gut.
938
00:46:42,099 --> 00:46:44,001
Good God in heaven.
939
00:46:44,001 --> 00:46:47,004
Those things are loud.
940
00:46:47,271 --> 00:46:48,872
It's, like
941
00:46:48,872 --> 00:46:51,875
loud than the airplanes.
942
00:46:52,843 --> 00:46:54,378
All right, I'm going to skip to
943
00:46:54,378 --> 00:46:55,179
number 15.
944
00:46:55,179 --> 00:46:57,147
And this is a biggie.
945
00:46:57,147 --> 00:46:58,515
Lingering health concerns,
946
00:46:58,515 --> 00:47:00,317
worries about VOC exposure
947
00:47:00,317 --> 00:47:02,486
to air quality, long term safety.
948
00:47:02,486 --> 00:47:04,188
Major, major,
949
00:47:04,188 --> 00:47:06,190
you know, issues about this.
950
00:47:06,190 --> 00:47:08,325
Now, again, this isn't anything.
951
00:47:08,325 --> 00:47:10,327
This is this is a survey or whatever.
952
00:47:10,327 --> 00:47:11,128
Had nothing to do with me.
953
00:47:11,128 --> 00:47:12,129
I didn't say a damn thing
954
00:47:12,129 --> 00:47:13,430
about any of this,
955
00:47:13,430 --> 00:47:16,333
but here's this is our sweet spot, right?
956
00:47:16,333 --> 00:47:17,334
VOC exposure,
957
00:47:17,334 --> 00:47:19,369
air quality, long term safety.
958
00:47:19,369 --> 00:47:21,772
So we. Man, this is,
959
00:47:23,507 --> 00:47:25,576
for your for your take away, man.
960
00:47:25,576 --> 00:47:26,109
For your
961
00:47:26,109 --> 00:47:29,112
your value statement for them is that,
962
00:47:29,146 --> 00:47:29,847
you know,
963
00:47:29,847 --> 00:47:31,748
some of the things you can offer is the
964
00:47:31,748 --> 00:47:32,583
the green card gold.
965
00:47:32,583 --> 00:47:32,883
Right.
966
00:47:32,883 --> 00:47:33,550
Safe for children,
967
00:47:33,550 --> 00:47:36,820
schools, pets, hospitals, cleaner
968
00:47:36,820 --> 00:47:38,956
installations with minimal airborne
969
00:47:38,956 --> 00:47:41,458
that does contaminants
970
00:47:41,458 --> 00:47:42,159
like that
971
00:47:42,159 --> 00:47:43,126
weren't contaminants in there
972
00:47:43,126 --> 00:47:46,563
too fast return to service moisture.
973
00:47:46,964 --> 00:47:47,764
Protection building.
974
00:47:47,764 --> 00:47:48,498
What do you talk about?
975
00:47:48,498 --> 00:47:49,199
He says that you want to go
976
00:47:49,199 --> 00:47:51,535
down that road on this one.
977
00:47:51,535 --> 00:47:53,904
So I think that's chute, man.
978
00:47:53,904 --> 00:47:55,973
I mean, we we we hit them all.
979
00:47:55,973 --> 00:47:58,976
Rob.
980
00:48:08,819 --> 00:48:09,419
Yeah.
981
00:48:09,419 --> 00:48:11,154
So here's what I wrote.
982
00:48:11,154 --> 00:48:12,823
Most homeowners don't realize
983
00:48:12,823 --> 00:48:14,558
finish comes with dust odor.
984
00:48:14,558 --> 00:48:17,561
Or do realize that dust odor, long time,
985
00:48:17,628 --> 00:48:20,631
long downtime, and unpredictable results.
986
00:48:20,898 --> 00:48:22,666
What we offer is a cleaner, faster,
987
00:48:22,666 --> 00:48:23,600
healthier alternative
988
00:48:23,600 --> 00:48:25,135
that performs long term.
989
00:48:25,135 --> 00:48:26,370
And that's why more homeowners
990
00:48:26,370 --> 00:48:28,105
are choosing this route.
991
00:48:28,105 --> 00:48:28,605
All right.
992
00:48:28,605 --> 00:48:29,640
What do you think about that one?
993
00:48:31,308 --> 00:48:31,608
That's kind
994
00:48:31,608 --> 00:48:34,611
of an that's power clothes, right?
995
00:48:34,645 --> 00:48:37,614
Yeah.
996
00:48:42,986 --> 00:48:45,088
Well,
997
00:48:45,088 --> 00:48:46,423
you know, it's
998
00:48:46,423 --> 00:48:48,458
this is what they're concerned about.
999
00:48:48,458 --> 00:48:49,559
So this is what they're concerned
1000
00:48:49,559 --> 00:48:50,761
about knowing
1001
00:48:50,761 --> 00:48:52,129
that this is their pain points
1002
00:48:52,129 --> 00:48:53,363
going in, man.
1003
00:48:53,363 --> 00:48:56,333
So one of the, you know.
1004
00:48:57,200 --> 00:48:58,468
Yeah.
1005
00:48:58,468 --> 00:49:01,471
Yeah.
1006
00:49:01,638 --> 00:49:02,606
Yeah.
1007
00:49:02,606 --> 00:49:05,575
So I think that,
1008
00:49:07,911 --> 00:49:10,914
Yeah.
1009
00:49:21,058 --> 00:49:23,493
Really,
1010
00:49:23,493 --> 00:49:25,362
Sorry, but but look.
1011
00:49:25,362 --> 00:49:26,296
But right,
1012
00:49:26,296 --> 00:49:26,964
right off the bat,
1013
00:49:26,964 --> 00:49:28,365
you're, you're addressing.
1014
00:49:28,365 --> 00:49:29,232
Yeah. I'll say it again.
1015
00:49:29,232 --> 00:49:30,968
Most homeowners don't realize
1016
00:49:30,968 --> 00:49:33,070
or do realize that,
1017
00:49:33,070 --> 00:49:35,405
refinishing comes with dust odor,
1018
00:49:35,405 --> 00:49:38,408
long downtimes and unpredictable results.
1019
00:49:38,709 --> 00:49:40,377
And that's a big concern.
1020
00:49:40,377 --> 00:49:41,845
What we offer is faster,
1021
00:49:41,845 --> 00:49:42,746
healthier alternative
1022
00:49:42,746 --> 00:49:43,814
that performs long term.
1023
00:49:43,814 --> 00:49:45,349
And that's why homeowners are choosing
1024
00:49:45,349 --> 00:49:47,351
choosing us or choosing this route.
1025
00:49:47,351 --> 00:49:49,553
And then you would go into, well,
1026
00:49:49,553 --> 00:49:50,754
you could break it down.
1027
00:49:50,754 --> 00:49:52,823
When it comes to the sanding process
1028
00:49:52,823 --> 00:49:55,325
and the dust concern, we use this
1029
00:49:55,325 --> 00:49:57,027
that talks about the concerns
1030
00:49:57,027 --> 00:49:57,894
over the lingering
1031
00:49:57,894 --> 00:49:59,596
VOCs and blah blah blah.
1032
00:49:59,596 --> 00:50:01,164
We use green card gold products
1033
00:50:02,165 --> 00:50:03,500
to combat that.
1034
00:50:03,500 --> 00:50:05,936
And then there you go.
1035
00:50:05,936 --> 00:50:06,703
So I don't know,
1036
00:50:06,703 --> 00:50:07,938
I just thought it was kind of interesting
1037
00:50:07,938 --> 00:50:08,605
because it comes right
1038
00:50:08,605 --> 00:50:10,507
from the horse's mouth, so to speak,
1039
00:50:10,507 --> 00:50:13,510
with the with the consumers.
1040
00:50:15,412 --> 00:50:16,380
Yes, sir.
1041
00:50:16,380 --> 00:50:18,582
All right.
1042
00:50:18,582 --> 00:50:21,585
Oh, actually, Julie showed it to me.
1043
00:50:21,852 --> 00:50:24,855
So.
1044
00:50:25,222 --> 00:50:26,156
Yeah.
1045
00:50:26,156 --> 00:50:26,923
I don't know where she got it.
1046
00:50:26,923 --> 00:50:28,425
I have to ask her.
1047
00:50:28,425 --> 00:50:29,426
So magazine.
1048
00:50:29,426 --> 00:50:32,396
Okay. All right. Well,
1049
00:50:32,396 --> 00:50:32,996
I appreciate it.
1050
00:50:32,996 --> 00:50:35,032
Rob.
1051
00:50:35,032 --> 00:50:35,465
And.
1052
00:50:35,465 --> 00:50:37,901
Yep, that's a good one. Coming up.
1053
00:50:37,901 --> 00:50:38,869
There's been,
1054
00:50:38,869 --> 00:50:39,803
there's been another episode
1055
00:50:39,803 --> 00:50:41,038
of On the Floor with Wayne and Rob.
1056
00:50:41,038 --> 00:50:42,773
Please stay tuned for another episode.