Wayne and Rob discuss how subjective the hardwood flooring trade is. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/
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the.
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Hello and welcome to
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another episode of On the Floor
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with Wayne Rob.
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I'm Wayne Highlander,
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director of sales for Bona Adhesives.
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How are you, Rob?
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Look pretty pale and pretty white.
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Yeah, yeah, yeah.
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That's very bright and vivid.
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I know,
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But when you get done,
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let's get the podcast.
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Rob, I don't know if you know it or not,
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but I have a dog on five medications.
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I have a dog.
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It's a
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five medications he's on.
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And
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I went fishing last week.
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Sunday, actually,
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I had a great day by the way.
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I got five really nice small mouth
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and I was leaving the parking lot
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and I seen the worst possible thing
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I see in a stray cat
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and somebody dumped off.
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Okay, now,
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well,
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it's
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still in cats.
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He was in a parking
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lot out in the country,
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out in the middle of nowhere. And.
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And he was starving to death.
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And so. So.
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And he and
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I tried to get him to get some food.
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He wouldn't take the food.
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He was scared. He ran away.
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Turns out she ran away.
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Already knew
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no more
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than about that cat than I want to.
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And so as I tried
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for about another 20 minutes or so
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and then she finally just quit and walked
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right up to me without any any fight.
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And I picked her up
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through her in the car.
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And I the first thing I did was
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I went to a little grocery
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store out in the country.
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They sold cat food
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and gave me some cat food in and
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devoured it.
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And so we got
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to find a home for that cat.
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So I am really not happy about that
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situation.
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I would gladly do that.
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I have a picture. I took a picture.
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I as so I put it,
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I put her in the garage.
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Very, very affectionate cat.
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I mean, super affectionate cat.
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So black and white.
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We got four cats and a dog,
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so I just.
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Can I have another one, Man,
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I just can't.
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So anyhow,
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you know, as I was
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thinking the other day, Rob,
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you know,
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I was talking to somebody
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and the customer is complaining
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about something that they did
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and this, this industry, this trade
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that we're in.
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What makes it so difficult
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if you're an electrician
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and you learn the trade
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of being an electrician
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and you're dealing with wires
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and, you know,
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certain wires go to certain places and
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it's cut in stone,
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believe me, you'll find out the hard way.
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If not,
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I mean, there there's no room for for,
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you know,
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you know, maybe it should go here.
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Maybe they could do this.
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There is no room for any know.
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There's no gray area.
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It's black and white
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in our trade,
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especially on the skin and finish side.
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Even on installation
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so many times is nothing but gray zone.
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You know what I mean?
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It's nothing but left to what people
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somebody's perception of what
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it should be or what have you.
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And I think that's
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what makes our trade so difficult.
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I mean, I'm
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just going to list a few things
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that that are very subjective.
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And you start with the sheen of the
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of the of the finish.
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I mean, Matt, to you and Matt,
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to me, in our minds,
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they might be something
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completely different.
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And you might be saying, Matt,
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but you don't really mean Matt.
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What I know is Matt to be
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because maybe you're not
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you know you're not from this industry
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and you read something
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that something else is mad
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and you saw something
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and you think Matt
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was the right way to go.
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And, and maybe you did
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look at samples and
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and maybe it's in a different lighting
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and maybe is in a smaller setting
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and so just the sheen level alone
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is very much up to
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what someone thinks is
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the right sheen level,
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the color of the stain.
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I mean,
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when you look at a sample, you there's
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no way
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someone can put the stain
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the entire floor as a sample
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and then watch it in certain light.
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Someone maybe did the job in July.
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And the weather was really nice out
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and was very clear.
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And then by the time you do
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the job, a few months later,
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the weather starts to change.
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Now it's gotten darker and what have you.
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And and, you know, maybe that alone is is
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that was that medium brown color stain
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now looks darker to someone
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when they see the entire floor
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or sometimes it's just buyer's remorse.
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Sometimes it
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they thought they wanted that.
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And as much as you talk to them about it
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and they you know,
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some people don't want to
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you know, they'll be very
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polite and everything.
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So they kind of go along with things.
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But then when it gets right down to it,
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they're disappointed.
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They have buyer's remorse.
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And it wasn't even a matter of
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there was no communication.
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It's just that
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they didn't see it or didn't
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take the time to see it
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or watch or think it through or whatever
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that.
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Yeah,
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it
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so if I'm going to miss on a stain,
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I would 100 times over
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rather be on the light side,
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then the dark side.
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And a lot of it is for that reason.
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You're just saying with Chroma,
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I always feel like
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if as long as I'm close
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and a little bit too light,
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I can dial it in now.
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I can dial
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in way easier
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than using some of the products
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we used to use in the past.
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And you.
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Yeah.
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Yeah.
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I think that is massive.
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I mean, I mean,
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I, you know, easy
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carry transient with it in the van
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all the time for that reason
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for just in case we had a
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we had it
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and some other color to to a stain
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to the sealer
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or the finish that went over the stain
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but you as always gosh,
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if there's a two drops or whatever,
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I mean it was always like,
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gosh, hope
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you don't put too much in there.
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And it was difficult to work with.
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The chrome is going to be way,
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way easier to work with.
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And I think there's a formula, right,
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for 5% more and what have you.
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If you're adding
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Yeah that's I think,
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absolutely phenomenal.
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Speaking of Chroma, we had a contractor
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I kind of wish
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we had him on the podcast
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because he was saying that,
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you know, it was a learning curve
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for them to use it on a job.
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But he figured on this job,
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it saved him an entire day.
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And so he's working into their system
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now up in Canada.
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So that's
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I mean, the time savings
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alone of this product
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plus his never having to worry
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about spontaneous combustion again.
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We weren't going to talk
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about Chrome on this floor,
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But I just think that's
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the I mean
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I mean, I don't I'm not a gambler.
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I know you're not a gambler, but that's a
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you know, a
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scary proposition
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to have to worry about that. Yeah.
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Yeah.
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Well, I mean,
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they say
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gambling is a game of luck,
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and the number one rule is
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you don't bet more than
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you can afford to lose.
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And if you know,
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a lot of guys
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will get through 30 years of
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of doing flaws without having a fire,
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but it's like getting struck
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by lightning.
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You know what I mean
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is, is that one time that you do
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is you or one of your guys
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or what have you managed to.
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It's a scary proposition. So, yeah.
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So along with.
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Yeah, yeah,
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yeah.
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Well that's no surprise
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Now.
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And
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yeah,
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yeah,
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yeah.
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Well yeah.
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And sometimes that's nice to have,
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you know what I mean.
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Because you can
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you put all that into the equation
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to come up with
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what you think
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is the best solution for your clients.
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But like even the board
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lengths are subjected to a lot of people.
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You know,
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you can say it's selecting better
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or it's clear or whatever
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is number one comment
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and this is what's allowed.
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But, you know, a lot of times
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you'll see homeowners saying, gosh,
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this boards, how can we put this
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this board so small in this area here
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and these boards,
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I thought they'd be longer
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unless the job stage,
287
00:14:00,639 --> 00:14:02,474
which I've been on jobs like this
288
00:14:02,474 --> 00:14:03,676
where it's like,
289
00:14:03,676 --> 00:14:05,311
no, no, no more
290
00:14:05,311 --> 00:14:07,313
is shorter than three feet,
291
00:14:07,413 --> 00:14:08,314
which are
292
00:14:08,314 --> 00:14:08,781
you know, we've
293
00:14:08,781 --> 00:14:09,982
definitely been on those jobs.
294
00:14:09,982 --> 00:14:11,917
But most of the times you're going to use
295
00:14:11,917 --> 00:14:12,785
what's what's there.
296
00:14:12,785 --> 00:14:14,353
They're they're nested bundles
297
00:14:14,353 --> 00:14:15,621
and you're going to you're going
298
00:14:15,621 --> 00:14:17,089
to, you know,
299
00:14:17,089 --> 00:14:18,757
snag them, stagger them
300
00:14:18,757 --> 00:14:21,727
as eloquently as you can and air
301
00:14:21,861 --> 00:14:24,430
elegantly as you can and,
302
00:14:24,430 --> 00:14:25,931
you know, make make it flow
303
00:14:25,931 --> 00:14:28,267
and not have its joints and, you know,
304
00:14:28,267 --> 00:14:29,635
those type of things and
305
00:14:29,635 --> 00:14:32,338
and and use those boards accordingly.
306
00:14:32,338 --> 00:14:35,207
But if the consumer is
307
00:14:35,207 --> 00:14:36,575
has in their mind of picture,
308
00:14:36,575 --> 00:14:38,677
they saw some in Pinterest
309
00:14:38,677 --> 00:14:41,013
or before they saw back in the 1800s,
310
00:14:41,013 --> 00:14:42,381
a place they just visited
311
00:14:42,381 --> 00:14:43,949
were white playing floors.
312
00:14:43,949 --> 00:14:44,783
And it's all, you know,
313
00:14:44,783 --> 00:14:47,786
long, long lengths.
314
00:14:47,853 --> 00:14:49,555
Man, I've laid floors before.
315
00:14:49,555 --> 00:14:51,357
Where are San and Finsbury
316
00:14:51,357 --> 00:14:52,591
before where all the boards were
317
00:14:52,591 --> 00:14:54,426
12, 12 feet long,
318
00:14:54,426 --> 00:14:55,327
You know,
319
00:14:55,327 --> 00:14:57,429
there was no but joints in the room.
320
00:14:57,429 --> 00:15:00,432
And so now you're coming into
321
00:15:00,532 --> 00:15:01,333
what's traditional
322
00:15:01,333 --> 00:15:03,435
today is nested bundles or whatever.
323
00:15:03,435 --> 00:15:05,170
I mean, even that subjective.
324
00:15:05,170 --> 00:15:06,405
And so the, you know,
325
00:15:06,405 --> 00:15:09,041
the four guys pitted against somebody
326
00:15:09,041 --> 00:15:11,710
who had expectations
327
00:15:11,777 --> 00:15:13,779
and, you know, where you
328
00:15:13,779 --> 00:15:14,079
could
329
00:15:14,079 --> 00:15:16,248
you could have ever solved them without,
330
00:15:16,248 --> 00:15:17,082
you know, someone telling you
331
00:15:17,082 --> 00:15:17,750
that ahead of time.
332
00:15:17,750 --> 00:15:18,651
You know what I mean?
333
00:15:18,651 --> 00:15:21,420
People
334
00:15:21,420 --> 00:15:22,087
Yeah.
335
00:15:22,087 --> 00:15:25,724
Yeah,
336
00:15:25,791 --> 00:15:27,526
yeah, yeah.
337
00:15:27,526 --> 00:15:32,932
It's a lot of fun.
338
00:15:33,032 --> 00:15:36,568
Yeah,
339
00:15:36,669 --> 00:15:37,536
yeah.
340
00:15:37,536 --> 00:15:42,074
It, it,
341
00:15:42,141 --> 00:15:48,247
it,
342
00:15:48,314 --> 00:15:49,982
yeah,
343
00:15:49,982 --> 00:15:50,950
yeah.
344
00:15:50,950 --> 00:15:52,318
I think you blend in two different
345
00:15:52,318 --> 00:15:52,985
rules, though.
346
00:15:52,985 --> 00:15:54,286
I think the five foot rule
347
00:15:54,286 --> 00:15:55,654
and the three second rule.
348
00:15:55,654 --> 00:15:57,122
The three second rule is
349
00:15:57,122 --> 00:15:59,391
when food touches the ground, isn't it.
350
00:15:59,391 --> 00:16:00,826
That is,
351
00:16:00,826 --> 00:16:02,995
you can still pick it up and eat it.
352
00:16:02,995 --> 00:16:09,034
I think the five foot two rule,
353
00:16:09,134 --> 00:16:11,437
I've always gone
354
00:16:11,437 --> 00:16:12,905
five foot off the ground
355
00:16:12,905 --> 00:16:14,573
looking at two feet out
356
00:16:14,573 --> 00:16:16,942
and not using glare as a consideration.
357
00:16:16,942 --> 00:16:20,212
But then you get where.
358
00:16:20,312 --> 00:16:21,981
Yeah,
359
00:16:21,981 --> 00:16:24,817
I think you get in at a second set.
360
00:16:24,817 --> 00:16:29,355
I think you're talking about food again.
361
00:16:29,421 --> 00:16:30,689
You
362
00:16:30,689 --> 00:16:31,757
know, when you see seconds
363
00:16:31,757 --> 00:16:32,891
or maybe that's the buffet
364
00:16:32,891 --> 00:16:41,700
buffer or the buffet rule.
365
00:16:41,767 --> 00:16:42,935
How subjective is that?
366
00:16:42,935 --> 00:16:44,903
I know the issues there. So let me look.
367
00:16:44,903 --> 00:16:46,005
yeah, yeah.
368
00:16:46,005 --> 00:16:47,406
There it is. I see it.
369
00:16:47,406 --> 00:16:48,907
You know what I mean?
370
00:16:48,907 --> 00:16:49,842
The whole thing.
371
00:16:49,842 --> 00:17:05,057
And when it
372
00:17:05,157 --> 00:17:15,067
me
373
00:17:15,134 --> 00:17:16,602
as,
374
00:17:16,602 --> 00:17:18,937
as beautiful,
375
00:17:18,937 --> 00:17:19,304
really brilliant.
376
00:17:19,304 --> 00:17:24,143
You get away with it if you don't move.
377
00:17:24,243 --> 00:17:26,011
But, but there's so many things
378
00:17:26,011 --> 00:17:27,546
that can be, that can work against you.
379
00:17:27,546 --> 00:17:28,147
And the other one.
380
00:17:28,147 --> 00:17:29,681
The other one is the,
381
00:17:29,681 --> 00:17:30,916
the smoothness of the floor.
382
00:17:30,916 --> 00:17:32,384
We've talked about it so many times.
383
00:17:32,384 --> 00:17:33,519
What is what is
384
00:17:33,519 --> 00:17:35,287
you know, how do you even define that?
385
00:17:35,287 --> 00:17:38,457
And I and to the customer who's
386
00:17:38,557 --> 00:17:40,392
arguing that their their food,
387
00:17:40,392 --> 00:17:41,160
their food,
388
00:17:41,160 --> 00:17:43,429
I guess I'm thinking about food
389
00:17:43,529 --> 00:17:45,397
a little bit.
390
00:17:45,397 --> 00:17:45,931
Yeah.
391
00:17:45,931 --> 00:17:47,633
I wrote
392
00:17:47,633 --> 00:17:48,734
I did not have
393
00:17:48,734 --> 00:17:51,203
lunch, had a snack around one,
394
00:17:51,203 --> 00:17:53,072
but
395
00:17:53,072 --> 00:17:54,306
the smoothness of the boards,
396
00:17:54,306 --> 00:17:55,374
you know what's acceptable
397
00:17:55,374 --> 00:17:56,008
as far as that.
398
00:17:56,008 --> 00:17:56,375
And yes,
399
00:17:56,375 --> 00:17:57,910
you can go by the end of day guidelines
400
00:17:57,910 --> 00:17:58,911
and all those type of things.
401
00:17:58,911 --> 00:18:00,479
But, but you know that
402
00:18:00,479 --> 00:18:02,147
before you even get there, the
403
00:18:02,147 --> 00:18:04,149
the discussion with the homeowner,
404
00:18:04,149 --> 00:18:05,617
you shouldn't have a fight
405
00:18:05,617 --> 00:18:06,385
for something like that.
406
00:18:06,385 --> 00:18:07,686
You know what I mean?
407
00:18:07,686 --> 00:18:09,621
There's no it's just like I said,
408
00:18:09,621 --> 00:18:10,956
it's just
409
00:18:10,956 --> 00:18:11,590
let's see,
410
00:18:11,590 --> 00:18:12,458
I can run across this
411
00:18:12,458 --> 00:18:14,226
before my mother in law
412
00:18:14,226 --> 00:18:15,694
refinished furniture
413
00:18:15,694 --> 00:18:19,198
and everybody in her circle was furniture
414
00:18:19,298 --> 00:18:20,332
finishers.
415
00:18:20,332 --> 00:18:21,333
And, you know,
416
00:18:21,333 --> 00:18:23,435
I think there's like 22 or 23 steps
417
00:18:23,435 --> 00:18:24,369
that one guy was telling me
418
00:18:24,369 --> 00:18:25,537
that they'd used to
419
00:18:25,537 --> 00:18:27,539
to refinish a piece of furniture.
420
00:18:27,539 --> 00:18:28,607
Okay.
421
00:18:28,607 --> 00:18:30,509
Well, you can imagine the amount of cost
422
00:18:30,509 --> 00:18:31,009
that would go up
423
00:18:31,009 --> 00:18:32,811
if your floor had 23 additional
424
00:18:32,811 --> 00:18:33,679
steps to it to get it
425
00:18:33,679 --> 00:18:42,654
to where it needed to be.
426
00:18:42,754 --> 00:18:45,224
And in
427
00:18:45,224 --> 00:18:46,191
I didn't realize it
428
00:18:46,191 --> 00:18:46,825
until I was
429
00:18:46,825 --> 00:18:47,793
about on a third
430
00:18:47,793 --> 00:18:48,694
or fourth referral
431
00:18:48,694 --> 00:18:50,796
from her to these people.
432
00:18:50,796 --> 00:18:51,964
And I started putting it together.
433
00:18:51,964 --> 00:18:54,199
These clowns,
434
00:18:54,199 --> 00:18:55,100
they don't know anything
435
00:18:55,100 --> 00:18:56,034
about doing floors.
436
00:18:56,034 --> 00:18:56,735
They, they
437
00:18:56,735 --> 00:18:58,003
I mean, you're talking to me
438
00:18:58,003 --> 00:19:01,306
and I tell them I finish up with one 2120
439
00:19:01,406 --> 00:19:01,740
yeah.
440
00:19:01,740 --> 00:19:02,207
We go to
441
00:19:02,207 --> 00:19:03,675
320 and we do this
442
00:19:03,675 --> 00:19:06,245
and we do a thousand grid
443
00:19:06,245 --> 00:19:06,578
that.
444
00:19:06,578 --> 00:19:08,947
Yeah, yeah, yeah.
445
00:19:08,947 --> 00:19:11,250
So,
446
00:19:11,250 --> 00:19:15,888
and even the quality of the boards.
447
00:19:15,954 --> 00:19:17,589
Yeah, yeah.
448
00:19:17,589 --> 00:19:19,725
All the retired furniture finishers
449
00:19:19,725 --> 00:19:21,093
and here is a here is,
450
00:19:21,093 --> 00:19:23,762
here is the one that got me the, the most
451
00:19:23,762 --> 00:19:24,963
I was doing of course on floor.
452
00:19:24,963 --> 00:19:26,131
I remember the old Firebird
453
00:19:26,131 --> 00:19:27,633
caught us on three inch, five inch.
454
00:19:27,633 --> 00:19:32,504
It was the most beautiful floor and
455
00:19:32,571 --> 00:19:34,540
Yeah.
456
00:19:34,540 --> 00:19:37,075
Yes the
457
00:19:37,075 --> 00:19:40,078
there were out of I want to say Louisiana
458
00:19:40,212 --> 00:19:41,246
I want to see. Yeah.
459
00:19:41,246 --> 00:19:42,948
In fact I know they were at Louisiana,
460
00:19:42,948 --> 00:19:43,515
I don't think they're
461
00:19:43,515 --> 00:19:44,316
still around anymore.
462
00:19:44,316 --> 00:19:45,484
But it was my all time
463
00:19:45,484 --> 00:19:47,753
beautiful, beautiful, beautiful floor
464
00:19:47,753 --> 00:19:50,756
and it was five inch and I was doing her
465
00:19:50,889 --> 00:19:53,492
and entryway kitchen, dining room,
466
00:19:53,492 --> 00:19:55,127
most of first floor.
467
00:19:55,127 --> 00:19:57,396
And it was mostly all heavy quartered.
468
00:19:57,396 --> 00:19:58,330
And, you know,
469
00:19:58,330 --> 00:19:59,631
she was an antique furniture
470
00:19:59,631 --> 00:20:01,200
person back in that back in the 80.
471
00:20:01,200 --> 00:20:02,401
It was all caught course on a light oak.
472
00:20:02,401 --> 00:20:03,135
Right.
473
00:20:03,135 --> 00:20:05,571
So I see I saved this one plank
474
00:20:05,571 --> 00:20:06,038
that had
475
00:20:06,038 --> 00:20:06,872
it was long
476
00:20:06,872 --> 00:20:08,106
and had the most beautiful quarter
477
00:20:08,106 --> 00:20:09,741
sun green in it. Right.
478
00:20:09,741 --> 00:20:10,175
So I told
479
00:20:10,175 --> 00:20:12,044
my brother is hanging on this board,
480
00:20:12,044 --> 00:20:13,111
we're getting in the entryway.
481
00:20:13,111 --> 00:20:14,146
I put this right down the middle,
482
00:20:14,146 --> 00:20:17,883
the entryway like this is beautiful,
483
00:20:17,950 --> 00:20:18,784
honest to God.
484
00:20:18,784 --> 00:20:20,819
Right, Rob? Shoot me dead.
485
00:20:20,819 --> 00:20:23,455
She asked, Would you replace that board?
486
00:20:23,455 --> 00:20:25,090
I said.
487
00:20:25,090 --> 00:20:27,459
I almost started laughing at first.
488
00:20:27,459 --> 00:20:29,661
I said, You're kidding me.
489
00:20:29,661 --> 00:20:31,964
She goes, No, it's just so wild.
490
00:20:31,964 --> 00:20:34,733
I said, Ma'am, I mean, you're in
491
00:20:34,733 --> 00:20:36,034
you you refinished furniture
492
00:20:36,034 --> 00:20:38,070
and you guys all do cortisol.
493
00:20:38,070 --> 00:20:39,938
You know, that's the cream of the crop.
494
00:20:39,938 --> 00:20:42,007
That doesn't get any better than this.
495
00:20:42,007 --> 00:20:44,009
And not only that,
496
00:20:44,009 --> 00:20:45,577
when I put the first coat on,
497
00:20:45,577 --> 00:20:45,944
I actually
498
00:20:45,944 --> 00:20:46,945
that's the other thing in a baby
499
00:20:46,945 --> 00:20:48,413
that disgust me with her.
500
00:20:48,413 --> 00:20:50,015
You want to go natural, finish
501
00:20:50,015 --> 00:20:51,316
now who does a quarter sun floor
502
00:20:51,316 --> 00:20:53,151
and wants to go natural finish
503
00:20:53,151 --> 00:20:54,786
Maybe today, back in those days
504
00:20:54,786 --> 00:20:55,754
you want to see that grain
505
00:20:55,754 --> 00:20:57,990
pop out of the floor, right?
506
00:20:58,056 --> 00:20:58,523
So I put the
507
00:20:58,523 --> 00:20:59,258
first coat on
508
00:20:59,258 --> 00:21:00,759
and she called my mother in law
509
00:21:00,759 --> 00:21:02,261
to tell Wayne
510
00:21:02,261 --> 00:21:04,963
that there's like some of the boards,
511
00:21:04,963 --> 00:21:06,098
like two tone leg is
512
00:21:06,098 --> 00:21:07,432
you can do anything to like,
513
00:21:07,432 --> 00:21:09,001
you know, even that out.
514
00:21:09,001 --> 00:21:09,234
I think
515
00:21:09,234 --> 00:21:11,036
you got to be kidding me right now.
516
00:21:11,036 --> 00:21:13,205
You know what I mean?
517
00:21:13,205 --> 00:21:16,074
So anyhow,
518
00:21:16,074 --> 00:21:16,975
my mother lost friends
519
00:21:16,975 --> 00:21:19,478
trying to put me out of business.
520
00:21:19,478 --> 00:21:20,545
But but even so,
521
00:21:20,545 --> 00:21:21,813
even the quality of the boards,
522
00:21:21,813 --> 00:21:24,516
you can see it's a select Greenwood
523
00:21:24,516 --> 00:21:27,486
are you can say it's it's clear whatever
524
00:21:27,519 --> 00:21:29,254
and this is acceptable
525
00:21:29,254 --> 00:21:31,023
in those type of floors
526
00:21:31,023 --> 00:21:32,424
but then somebody
527
00:21:32,424 --> 00:21:32,924
you know
528
00:21:32,924 --> 00:21:33,825
I don't like this board
529
00:21:33,825 --> 00:21:34,693
in that board in the other
530
00:21:34,693 --> 00:21:35,160
and yes,
531
00:21:35,160 --> 00:21:36,695
you can refer back to guidelines.
532
00:21:36,695 --> 00:21:39,665
But again, it's just something that,
533
00:21:39,731 --> 00:21:41,767
you know, it's uncomfortable.
534
00:21:41,767 --> 00:21:42,801
You want to have that conversation.
535
00:21:42,801 --> 00:21:43,468
You shouldn't have to have
536
00:21:43,468 --> 00:21:44,236
that conversation.
537
00:21:44,236 --> 00:21:45,671
It just makes our trade very,
538
00:21:45,671 --> 00:21:46,505
very difficult
539
00:21:46,505 --> 00:21:51,209
compared to a lot of things.
540
00:21:51,276 --> 00:21:57,716
Yeah,
541
00:21:57,816 --> 00:21:59,084
Yeah.
542
00:21:59,084 --> 00:22:01,253
No,
543
00:22:01,253 --> 00:22:12,497
it.
544
00:22:12,564 --> 00:22:12,931
Yeah.
545
00:22:12,931 --> 00:22:14,266
But it well,
546
00:22:14,266 --> 00:22:15,967
I mean, it's so it's changed so much now.
547
00:22:15,967 --> 00:22:16,535
The price
548
00:22:16,535 --> 00:22:17,135
would, is, would
549
00:22:17,135 --> 00:22:19,137
we would have called 20 years ago.
550
00:22:19,137 --> 00:22:20,105
You know what I mean.
551
00:22:20,105 --> 00:22:22,507
Now that's something that's sought after.
552
00:22:22,507 --> 00:22:24,142
But
553
00:22:24,142 --> 00:22:25,277
I lost my train of thought
554
00:22:25,277 --> 00:22:27,245
when you said that.
555
00:22:27,245 --> 00:22:29,915
Yeah.
556
00:22:29,915 --> 00:22:32,284
Yeah.
557
00:22:32,284 --> 00:22:33,085
So I don't know.
558
00:22:33,085 --> 00:22:33,752
I just think.
559
00:22:33,752 --> 00:22:35,721
Here's the one thing I think you said.
560
00:22:35,721 --> 00:22:36,822
You never,
561
00:22:36,822 --> 00:22:38,256
you know, you get lost that argument.
562
00:22:38,256 --> 00:22:38,557
Whatever.
563
00:22:38,557 --> 00:22:39,658
I think we have one thing
564
00:22:39,658 --> 00:22:40,826
against all these things
565
00:22:40,826 --> 00:22:42,627
that may be on our side.
566
00:22:42,627 --> 00:22:43,929
The one thing that we have
567
00:22:43,929 --> 00:22:45,197
that can combat everything
568
00:22:45,197 --> 00:22:46,865
I just said and it's not foolproof,
569
00:22:46,865 --> 00:22:48,166
it's not bulletproof,
570
00:22:48,166 --> 00:22:50,702
but it's the closest thing I've found.
571
00:22:50,702 --> 00:22:51,970
And that word is trust.
572
00:22:51,970 --> 00:22:53,105
Trust.
573
00:22:53,105 --> 00:22:55,173
If if they trust you
574
00:22:55,173 --> 00:22:56,475
and you've built that trust
575
00:22:56,475 --> 00:22:58,143
and rapport with them,
576
00:22:58,143 --> 00:22:59,911
then that is the one thing you have
577
00:22:59,911 --> 00:23:01,446
that can defend against these
578
00:23:01,446 --> 00:23:03,915
type of subjective claims.
579
00:23:04,015 --> 00:23:04,649
It's a lot
580
00:23:04,649 --> 00:23:06,084
easier when you refer, believe me,
581
00:23:06,084 --> 00:23:07,853
when I tell you
582
00:23:07,853 --> 00:23:09,688
when you've been referred to the job,
583
00:23:09,688 --> 00:23:14,960
those things become easier.
584
00:23:15,060 --> 00:23:16,094
So I don't know.
585
00:23:16,094 --> 00:23:18,830
I think that probably
586
00:23:18,830 --> 00:23:20,732
whatever it takes to gain trust,
587
00:23:20,732 --> 00:23:21,867
all those things that you can do
588
00:23:21,867 --> 00:23:23,135
by showing up on time
589
00:23:23,135 --> 00:23:24,035
and do all these things
590
00:23:24,035 --> 00:23:25,637
and being professional and
591
00:23:25,637 --> 00:23:26,838
and just from the very beginning,
592
00:23:26,838 --> 00:23:28,106
setting the table
593
00:23:28,106 --> 00:23:29,374
by how you treat their home
594
00:23:29,374 --> 00:23:30,375
and those type of things.
595
00:23:30,375 --> 00:23:33,545
I think the one thing that can combat
596
00:23:33,545 --> 00:23:34,980
all these things we talked about
597
00:23:34,980 --> 00:23:36,081
that are subjective
598
00:23:36,081 --> 00:23:37,816
and like I said, I know it painful.
599
00:23:37,816 --> 00:23:39,217
It ain't bulletproof
600
00:23:39,217 --> 00:23:40,819
because you're going to run across people
601
00:23:40,819 --> 00:23:42,120
sometimes that is complete.
602
00:23:42,120 --> 00:23:45,357
There, irrationally, out of control.
603
00:23:45,457 --> 00:23:47,826
There's no talking to them.
604
00:23:47,893 --> 00:23:48,560
Once in a while
605
00:23:48,560 --> 00:23:50,162
I'll I'll, I'll,
606
00:23:50,162 --> 00:23:52,297
I don't know, do so much anymore because.
607
00:23:52,297 --> 00:23:53,532
Well you know,
608
00:23:53,532 --> 00:23:59,971
but when I was a territory manager.
609
00:24:00,038 --> 00:24:03,041
Yeah.
610
00:24:03,108 --> 00:24:05,010
I'd have to do inspections
611
00:24:05,010 --> 00:24:07,646
and sometimes I would be there,
612
00:24:07,646 --> 00:24:08,146
and I'm, like,
613
00:24:08,146 --> 00:24:09,748
getting sick to my stomach,
614
00:24:09,748 --> 00:24:10,982
listening to the homeowner talking.
615
00:24:10,982 --> 00:24:11,917
It's not even my job,
616
00:24:11,917 --> 00:24:13,685
but it feels like it's my job.
617
00:24:13,685 --> 00:24:14,286
You know what I mean?
618
00:24:14,286 --> 00:24:16,421
Because they're putting their contractors
619
00:24:16,421 --> 00:24:19,424
through so much hell and.
620
00:24:19,491 --> 00:24:21,092
And you know that.
621
00:24:21,092 --> 00:24:22,093
And you're there to,
622
00:24:22,093 --> 00:24:22,994
you know, the customer.
623
00:24:22,994 --> 00:24:25,397
The contractor is always my customer.
624
00:24:25,397 --> 00:24:27,833
And but sometimes it's just
625
00:24:27,833 --> 00:24:28,867
you realize that you're in a
626
00:24:28,867 --> 00:24:30,535
no win situation here
627
00:24:30,535 --> 00:24:35,173
and sometimes in a no win situation, man,
628
00:24:35,240 --> 00:24:36,875
you know,
629
00:24:36,875 --> 00:24:38,176
you never want to have to go to
630
00:24:38,176 --> 00:24:39,478
where like, I'm not going to pay you,
631
00:24:39,478 --> 00:24:41,012
I'm not going to quarter
632
00:24:41,012 --> 00:24:42,113
to quarter those type of things.
633
00:24:42,113 --> 00:24:45,417
But sometimes the best thing you can do
634
00:24:45,517 --> 00:24:48,453
is just power through that one job and
635
00:24:48,453 --> 00:24:49,521
to get to the next one
636
00:24:49,521 --> 00:24:51,890
and put it behind you and move on.
637
00:24:51,890 --> 00:24:53,859
There's 52 weeks in a year
638
00:24:53,859 --> 00:24:56,328
and we are probably in 30 people's homes
639
00:24:56,328 --> 00:24:58,063
in that year's time.
640
00:24:58,063 --> 00:25:00,966
And we always remember the bad one.
641
00:25:00,966 --> 00:25:02,434
You know, it seemed like every year
642
00:25:02,434 --> 00:25:04,236
there was like one, you know what I mean?
643
00:25:04,236 --> 00:25:09,908
Your case probably 20 or 30.
644
00:25:09,975 --> 00:25:10,976
Just come on.
645
00:25:10,976 --> 00:25:13,044
You know, I'm just just kidding.
646
00:25:13,044 --> 00:25:16,381
We're friends here.
647
00:25:16,448 --> 00:25:17,616
No, no, no, no.
648
00:25:17,616 --> 00:25:19,384
It's all good.
649
00:25:19,384 --> 00:25:23,455
Now that.
650
00:25:23,555 --> 00:25:25,390
Yeah.
651
00:25:25,390 --> 00:27:20,739
So what do you think on that, Rob?
652
00:27:20,805 --> 00:27:24,743
So this might surprise you, but I.
653
00:27:24,843 --> 00:27:26,778
wow.
654
00:27:26,778 --> 00:27:28,847
Yeah, No, I agree with you.
655
00:27:28,847 --> 00:27:29,648
I agree with you.
656
00:27:29,648 --> 00:27:34,619
I'd say the same thing, and I.
657
00:27:34,686 --> 00:27:36,521
Well, one guy that doesn't like that bill
658
00:27:36,521 --> 00:27:37,722
going to be really, really mad.
659
00:27:37,722 --> 00:27:43,361
Now,
660
00:27:43,428 --> 00:27:45,697
I was with I don't
661
00:27:45,697 --> 00:27:46,531
know.
662
00:27:46,531 --> 00:27:47,165
Here's the thing.
663
00:27:47,165 --> 00:27:49,601
I always felt like
664
00:27:49,601 --> 00:27:50,135
I do,
665
00:27:50,135 --> 00:27:51,336
but I felt like
666
00:27:51,336 --> 00:27:53,038
I was a good communicator.
667
00:27:53,038 --> 00:27:54,039
But. But.
668
00:27:54,039 --> 00:27:56,007
But. No, but don't. Hang on. Say it.
669
00:27:56,007 --> 00:27:57,776
But even then,
670
00:27:57,776 --> 00:27:58,777
I still feel like
671
00:27:58,777 --> 00:28:00,679
I would have to communicate more.
672
00:28:00,679 --> 00:28:01,479
But here's.
673
00:28:01,479 --> 00:28:03,515
Here's what I think about that.
674
00:28:03,515 --> 00:28:05,150
You.
675
00:28:05,150 --> 00:28:13,992
Yeah.
676
00:28:14,059 --> 00:28:19,664
I have about a ten
677
00:28:19,731 --> 00:28:22,300
of a good 9.5.
678
00:28:22,300 --> 00:28:23,902
Yeah.
679
00:28:23,902 --> 00:28:24,436
Thank you.
680
00:28:24,436 --> 00:28:40,552
Look, I think that.
681
00:28:40,652 --> 00:28:41,086
There you go.
682
00:28:41,086 --> 00:28:43,354
Thank you.
683
00:28:43,354 --> 00:28:45,623
So
684
00:28:45,623 --> 00:28:47,092
here's here's the thing.
685
00:28:47,092 --> 00:28:50,095
You only have so much energy and passion
686
00:28:50,295 --> 00:28:51,496
in a day's time.
687
00:28:51,496 --> 00:28:52,664
You know what I mean?
688
00:28:52,664 --> 00:28:55,233
And my energy and passion was
689
00:28:55,233 --> 00:28:56,634
put towards finishing that job
690
00:28:56,634 --> 00:28:58,503
as best I can possibly do.
691
00:28:58,503 --> 00:28:59,738
That's where all my energy
692
00:28:59,738 --> 00:29:01,539
and passion is going towards.
693
00:29:01,539 --> 00:29:02,741
And you know what?
694
00:29:02,741 --> 00:29:04,209
I could have put more towards
695
00:29:04,209 --> 00:29:05,910
communicating more,
696
00:29:05,910 --> 00:29:08,413
but I've always felt like problem
697
00:29:08,413 --> 00:29:09,514
maybe wrongly or whatever,
698
00:29:09,514 --> 00:29:10,682
maybe arrogantly or whatever.
699
00:29:10,682 --> 00:29:12,183
But I always feel like you should know
700
00:29:12,183 --> 00:29:12,751
I'm doing
701
00:29:12,751 --> 00:29:13,918
everything humanly possible
702
00:29:13,918 --> 00:29:15,787
to make your floor perfect.
703
00:29:15,787 --> 00:29:17,388
I'm doing everything in everything
704
00:29:17,388 --> 00:29:19,124
I possibly can to be on schedule
705
00:29:19,124 --> 00:29:20,325
and do your job and blah, blah,
706
00:29:20,325 --> 00:29:22,594
blah, as nice as I possibly can.
707
00:29:22,594 --> 00:29:23,895
No other project comes
708
00:29:23,895 --> 00:29:24,629
before this one,
709
00:29:24,629 --> 00:29:27,532
and I want it to be the best experience
710
00:29:27,532 --> 00:29:30,435
you've ever had. But
711
00:29:30,535 --> 00:29:31,836
I didn't communicate that
712
00:29:31,836 --> 00:29:34,105
probably near as much as that.
713
00:29:34,105 --> 00:29:35,874
What I'm just telling you right now,
714
00:29:35,874 --> 00:29:37,475
I feel like they should expect
715
00:29:37,475 --> 00:29:38,143
that out of me.
716
00:29:38,143 --> 00:29:39,177
I was referred to them
717
00:29:39,177 --> 00:29:40,245
and blah, blah, blah.
718
00:29:40,245 --> 00:29:42,280
But even having said that,
719
00:29:42,280 --> 00:29:43,948
I think that I probably could have done
720
00:29:43,948 --> 00:29:45,884
a better job in communicating
721
00:29:45,884 --> 00:29:48,219
and playing the game a little bit more.
722
00:29:48,219 --> 00:29:51,222
For instance, I know somebody
723
00:29:51,389 --> 00:29:52,524
who would like send flowers
724
00:29:52,524 --> 00:29:53,691
at the end of the job,
725
00:29:53,691 --> 00:29:54,726
you know,
726
00:29:54,726 --> 00:29:55,326
or send,
727
00:29:55,326 --> 00:29:56,361
you know, magazine
728
00:29:56,361 --> 00:29:57,729
subscriptions, whatever.
729
00:29:57,729 --> 00:29:58,863
I feel like
730
00:29:58,863 --> 00:30:00,064
they should send me flowers
731
00:30:00,064 --> 00:30:03,301
at the end of the job.
732
00:30:03,368 --> 00:30:06,137
You were so lucky to get me.
733
00:30:06,137 --> 00:30:06,738
You know what I mean?
734
00:30:06,738 --> 00:30:07,739
That used to be sending me
735
00:30:07,739 --> 00:30:09,607
flowers is the way I really in my mind,
736
00:30:09,607 --> 00:30:11,609
that's what I felt.
737
00:30:11,676 --> 00:30:12,110
So it's
738
00:30:12,110 --> 00:30:15,113
tough for me to to do the other.
739
00:30:15,246 --> 00:30:23,087
You know what I mean?
740
00:30:23,188 --> 00:30:23,822
Now?
741
00:30:23,822 --> 00:30:27,559
I mean, come on.
742
00:30:27,659 --> 00:30:30,195
I'm trying my best
743
00:30:30,195 --> 00:30:39,671
to be humble.
744
00:30:39,737 --> 00:30:45,677
Yeah,
745
00:30:45,777 --> 00:30:46,845
No, but
746
00:30:46,845 --> 00:30:51,349
did you ever get tips that
747
00:30:51,449 --> 00:30:51,749
I was.
748
00:30:51,749 --> 00:30:53,017
If
749
00:30:53,017 --> 00:30:56,020
I was offended by tips?
750
00:30:56,054 --> 00:30:58,857
Truly, I never took a tip from nobody in.
751
00:30:58,857 --> 00:30:59,657
And I always
752
00:30:59,657 --> 00:31:01,226
when they give me a tip or whatever,
753
00:31:01,226 --> 00:31:01,926
I always gave to whoever
754
00:31:01,926 --> 00:31:03,261
I was working with.
755
00:31:03,261 --> 00:31:04,796
One guy had me one time.
756
00:31:04,796 --> 00:31:06,631
I went there to pick up the check.
757
00:31:06,631 --> 00:31:07,532
It was in black.
758
00:31:07,532 --> 00:31:08,766
I'll never forget it
759
00:31:08,766 --> 00:31:09,801
because I'll never forget
760
00:31:09,801 --> 00:31:10,735
because a kid was going
761
00:31:10,735 --> 00:31:11,736
to the Air Force Academy,
762
00:31:11,736 --> 00:31:13,538
which I was so impressed with, like, man,
763
00:31:13,538 --> 00:31:15,340
that that to me, that means a lot.
764
00:31:15,340 --> 00:31:16,140
I mean,
765
00:31:16,140 --> 00:31:18,109
that to me is the highest going on.
766
00:31:18,109 --> 00:31:18,943
One of the academies.
767
00:31:18,943 --> 00:31:20,478
Like, I'm so impressed.
768
00:31:20,478 --> 00:31:22,614
They said, No, no, don't leave yet.
769
00:31:22,614 --> 00:31:24,415
My, my, my husband's going to be home.
770
00:31:24,415 --> 00:31:25,850
He wants to give you something.
771
00:31:25,850 --> 00:31:26,985
We're really happy with the job.
772
00:31:26,985 --> 00:31:28,686
We're really, you know,
773
00:31:28,686 --> 00:31:30,588
But he'll be home soon.
774
00:31:30,688 --> 00:31:32,423
I will be, like 45 minutes with this guy,
775
00:31:32,423 --> 00:31:34,058
you know? Right.
776
00:31:34,058 --> 00:31:35,393
So they get somebody goes, Ben,
777
00:31:35,393 --> 00:31:36,761
this is really and it's like,
778
00:31:36,761 --> 00:31:38,062
I don't know, 2000 square foot job
779
00:31:38,062 --> 00:31:39,964
because this is really to expectations.
780
00:31:39,964 --> 00:31:40,632
We're really happy
781
00:31:40,632 --> 00:31:43,134
and I want to want to give you this.
782
00:31:43,134 --> 00:31:45,336
Hear me?
783
00:31:45,336 --> 00:31:49,274
You give me $40
784
00:31:49,340 --> 00:31:50,942
so you know the welcome home,
785
00:31:50,942 --> 00:31:54,379
the welcome mat
786
00:31:54,479 --> 00:31:55,446
it is.
787
00:31:55,446 --> 00:31:56,648
So when I went outside,
788
00:31:56,648 --> 00:31:57,815
you know, the welcome mat,
789
00:31:57,815 --> 00:31:59,050
I lifted up the welcome mat
790
00:31:59,050 --> 00:32:00,852
and I stuck it under the welcome mat.
791
00:32:00,852 --> 00:32:04,255
And I left
792
00:32:04,355 --> 00:32:07,058
it both ways around.
793
00:32:07,058 --> 00:32:07,892
You know, we have
794
00:32:07,892 --> 00:32:10,895
have we wait for 45 minutes.
795
00:32:11,129 --> 00:32:11,863
And there was just
796
00:32:11,863 --> 00:32:12,630
something about me
797
00:32:12,630 --> 00:32:13,598
towards the end of my career
798
00:32:13,598 --> 00:32:16,601
that I'm I'm a craftsman man,
799
00:32:16,734 --> 00:32:18,736
and I don't work for tips like that.
800
00:32:18,736 --> 00:32:19,437
You know,
801
00:32:19,437 --> 00:32:22,440
my job is a job and, you know, but no,
802
00:32:22,440 --> 00:32:28,947
it's a problem for me.
803
00:32:29,047 --> 00:32:30,748
It
804
00:32:30,748 --> 00:32:32,083
was I refuse it.
805
00:32:32,083 --> 00:32:34,385
No, I mean, I. I politely refuse to.
806
00:32:34,385 --> 00:32:34,986
No, no, no.
807
00:32:34,986 --> 00:32:58,409
You pay me livable.
808
00:32:58,476 --> 00:33:17,161
Yeah.
809
00:33:17,228 --> 00:33:26,237
Well,
810
00:33:26,304 --> 00:33:28,272
yeah.
811
00:33:28,272 --> 00:33:28,639
Thank you.
812
00:33:28,639 --> 00:33:40,918
I got that.
813
00:33:40,985 --> 00:33:54,065
Yeah, yeah, yeah,
814
00:33:54,132 --> 00:34:07,712
yeah,
815
00:34:07,779 --> 00:34:13,951
yeah.
816
00:34:14,018 --> 00:34:15,153
She hit her over the head
817
00:34:15,153 --> 00:34:18,156
with the bag and quarters.
818
00:34:18,322 --> 00:34:22,493
Yeah,
819
00:34:22,593 --> 00:34:24,762
yeah,
820
00:34:24,762 --> 00:34:35,740
yeah,
821
00:34:35,807 --> 00:34:46,217
yeah, yeah.
822
00:34:46,317 --> 00:35:18,916
Well,
823
00:35:19,016 --> 00:35:21,285
wow.
824
00:35:21,285 --> 00:35:22,120
And you.
825
00:35:22,120 --> 00:35:25,123
And you say I'm must.
826
00:35:25,156 --> 00:35:26,190
And you're acting like I'm
827
00:35:26,190 --> 00:35:29,927
the scumbag.
828
00:35:29,994 --> 00:35:33,131
No, listen, all ladies, that's different.
829
00:35:33,397 --> 00:35:34,832
And in that case,
830
00:35:34,832 --> 00:35:35,566
that'd be tough, though.
831
00:35:35,566 --> 00:35:38,569
The bag and quarters, man.
832
00:35:38,569 --> 00:35:39,670
That's the.
833
00:35:39,670 --> 00:35:40,438
But that's a good move.
834
00:35:40,438 --> 00:35:41,105
As I get older,
835
00:35:41,105 --> 00:35:42,206
I'll do stuff like that too,
836
00:35:42,206 --> 00:35:43,875
so that the poor old man, you know,
837
00:35:43,875 --> 00:35:45,109
you're nothing.
838
00:35:45,109 --> 00:35:48,412
But let me tell you about my old lady.
839
00:35:48,513 --> 00:35:50,014
My brother and I,
840
00:35:50,014 --> 00:35:50,515
we had a
841
00:35:50,515 --> 00:35:51,916
we all we had to do
842
00:35:51,916 --> 00:35:53,484
was put a coat on the floor.
843
00:35:53,484 --> 00:35:54,852
We're going to get a job. Okay.
844
00:35:54,852 --> 00:35:56,087
And that was it for the day.
845
00:35:56,087 --> 00:35:58,055
It was a long one or whatever.
846
00:35:58,055 --> 00:35:59,090
So that was it.
847
00:35:59,090 --> 00:36:00,458
That's all we're going to do now
848
00:36:00,458 --> 00:36:02,260
to travel lays out.
849
00:36:02,260 --> 00:36:03,594
It's kind of a rundown neighborhood,
850
00:36:03,594 --> 00:36:05,229
you know, down by this.
851
00:36:05,229 --> 00:36:05,830
We go in there
852
00:36:05,830 --> 00:36:08,833
and the floors are pretty beat up, right?
853
00:36:08,833 --> 00:36:09,934
And she asked me
854
00:36:09,934 --> 00:36:11,135
how much it was going to cost.
855
00:36:11,135 --> 00:36:14,672
And I told you the price. She goes, man,
856
00:36:14,739 --> 00:36:16,207
I'm so sorry I wasted your time.
857
00:36:16,207 --> 00:36:18,309
I don't have that kind of money.
858
00:36:18,309 --> 00:36:19,277
You see, my son,
859
00:36:19,277 --> 00:36:20,745
I haven't seen my son in ages.
860
00:36:20,745 --> 00:36:22,647
And he's coming for for the holidays.
861
00:36:22,647 --> 00:36:24,615
And I'm just embarrassed about that.
862
00:36:24,615 --> 00:36:26,117
The floors and
863
00:36:26,117 --> 00:36:28,386
and I know I didn't have a lot of money,
864
00:36:28,386 --> 00:36:29,020
but I was hoping
865
00:36:29,020 --> 00:36:30,555
I could spruce them up a little bit
866
00:36:30,555 --> 00:36:31,556
so you can see and just,
867
00:36:31,556 --> 00:36:32,290
you know,
868
00:36:32,290 --> 00:36:32,857
I don't know if I'm gonna
869
00:36:32,857 --> 00:36:33,691
get a tree this year
870
00:36:33,691 --> 00:36:35,526
because things are kind of tight, but
871
00:36:35,526 --> 00:36:37,628
but I thought of that the was
872
00:36:37,628 --> 00:36:39,664
we could get the floor looking nice.
873
00:36:39,664 --> 00:36:42,500
No man like
874
00:36:42,500 --> 00:36:44,936
I'm a sucker for all people, man.
875
00:36:44,936 --> 00:36:46,904
And so I said, well hang.
876
00:36:46,904 --> 00:36:47,271
Hey I said,
877
00:36:47,271 --> 00:36:48,906
so me and John when I said I said John,
878
00:36:48,906 --> 00:36:50,441
you know what man?
879
00:36:50,441 --> 00:36:51,375
We could we could probably.
880
00:36:51,375 --> 00:36:53,544
Wax is Warren Buffett for number two,
881
00:36:53,544 --> 00:36:54,579
still will wax it.
882
00:36:54,579 --> 00:36:55,279
And Buffett
883
00:36:55,279 --> 00:36:55,913
did make it look
884
00:36:55,913 --> 00:36:56,914
better than it is, you know,
885
00:36:56,914 --> 00:37:00,885
and then just go to lunch, all right? And
886
00:37:00,952 --> 00:37:02,286
he goes, Yeah, I don't care.
887
00:37:02,286 --> 00:37:04,222
I said, You grab the bumper.
888
00:37:04,222 --> 00:37:04,755
I go tell her.
889
00:37:04,755 --> 00:37:06,390
I said, Ma'am, I said, I can't stand.
890
00:37:06,390 --> 00:37:07,625
We refinished floor
891
00:37:07,625 --> 00:37:09,393
because we got a full schedule.
892
00:37:09,393 --> 00:37:10,728
But you know what we could do?
893
00:37:10,728 --> 00:37:12,230
I could wax and buff the floor.
894
00:37:12,230 --> 00:37:13,497
I mean, some of this stuff
895
00:37:13,497 --> 00:37:15,066
will buff out, right?
896
00:37:15,066 --> 00:37:16,534
And it'll give us some machine
897
00:37:16,534 --> 00:37:17,168
back to the floor
898
00:37:17,168 --> 00:37:18,169
and give some more longevity
899
00:37:18,169 --> 00:37:19,503
back to the floor. And that'll look nice.
900
00:37:19,503 --> 00:37:21,806
She goes, my gosh, it'll look nice.
901
00:37:21,806 --> 00:37:23,541
What's it going to charge me?
902
00:37:23,541 --> 00:37:24,242
Well, it cost me.
903
00:37:24,242 --> 00:37:26,911
And I said like, I think I said 40 bucks.
904
00:37:26,911 --> 00:37:28,613
Yeah, we're going to lunch.
905
00:37:28,613 --> 00:37:29,680
You know what I mean?
906
00:37:29,680 --> 00:37:31,148
So I wouldn't get out of bed.
907
00:37:31,148 --> 00:37:32,383
Who would get out of bed for 40 bucks?
908
00:37:32,383 --> 00:37:32,917
It's free.
909
00:37:32,917 --> 00:37:34,619
It's nothing but, you know, so.
910
00:37:34,619 --> 00:37:36,754
Okay, we're there.
911
00:37:36,754 --> 00:37:38,256
Yeah, yeah.
912
00:37:38,256 --> 00:37:39,357
So we're there
913
00:37:39,357 --> 00:37:40,825
and we spend way too long on it.
914
00:37:40,825 --> 00:37:42,260
Now, I'm kind of invested in this,
915
00:37:42,260 --> 00:37:43,227
as you would any project,
916
00:37:43,227 --> 00:37:44,495
you know, make it look the best I can.
917
00:37:44,495 --> 00:37:45,196
You know,
918
00:37:45,196 --> 00:37:46,797
So we get done after a couple hours
919
00:37:46,797 --> 00:37:47,632
and move furniture back.
920
00:37:47,632 --> 00:37:49,033
And I said, Well, there you go.
921
00:37:49,033 --> 00:37:51,202
Cheers. Is that it?
922
00:37:51,202 --> 00:37:53,671
I go, Yeah.
923
00:37:53,738 --> 00:37:55,306
He goes, You're done.
924
00:37:55,306 --> 00:37:56,407
I said, Yeah.
925
00:37:56,407 --> 00:37:57,475
And this is the words
926
00:37:57,475 --> 00:37:59,210
I will never forget, Rob.
927
00:37:59,210 --> 00:38:02,113
And this is 30 years ago, maybe longer.
928
00:38:02,113 --> 00:38:03,547
And I'll never forget these next words.
929
00:38:03,547 --> 00:38:04,582
He said,
930
00:38:04,582 --> 00:38:04,882
Well,
931
00:38:04,882 --> 00:38:08,953
an old washerwoman could have done that,
932
00:38:09,020 --> 00:38:11,956
but
933
00:38:11,956 --> 00:38:14,158
that's what I got
934
00:38:14,158 --> 00:38:16,494
for for me.
935
00:38:16,494 --> 00:38:17,128
My brother
936
00:38:17,128 --> 00:38:19,030
John and I laughed so hard in the van.
937
00:38:19,030 --> 00:38:20,398
We course we didn't take your money.
938
00:38:20,398 --> 00:38:21,165
Is you not happy?
939
00:38:21,165 --> 00:38:22,600
I went down with your money.
940
00:38:22,600 --> 00:38:24,669
But are you kidding me?
941
00:38:24,669 --> 00:38:26,103
So I.
942
00:38:26,103 --> 00:38:31,876
So there's a year to your Yang?
943
00:38:31,976 --> 00:38:33,711
Yeah,
944
00:38:33,711 --> 00:38:36,647
I guess.
945
00:38:36,647 --> 00:38:38,482
Yes, that was her exact words.
946
00:38:38,482 --> 00:38:39,850
And I'll never forget it.
947
00:38:39,850 --> 00:38:42,820
So.
948
00:38:42,820 --> 00:38:47,058
All right, So
949
00:38:47,124 --> 00:38:48,893
thinking I'm doing a nice deed.
950
00:38:48,893 --> 00:38:49,560
Yeah.
951
00:38:49,560 --> 00:38:53,998
Yeah,
952
00:38:54,065 --> 00:38:56,667
absolutely.
953
00:38:56,667 --> 00:39:01,839
No good deed goes unpunished,
954
00:39:01,906 --> 00:39:03,040
so.
955
00:39:03,040 --> 00:39:04,842
All right, well, we talked long enough.
956
00:39:04,842 --> 00:39:07,878
I don't know what we accomplished today.
957
00:39:07,978 --> 00:39:26,163
One thing I.
958
00:39:26,230 --> 00:39:27,398
okay, Hold on a sec.
959
00:39:27,398 --> 00:39:28,199
First of all,
960
00:39:28,199 --> 00:39:29,767
let me finish my thought on this show.
961
00:39:29,767 --> 00:39:31,369
We did we did accomplish one thing.
962
00:39:31,369 --> 00:39:33,337
If you haven't used Chroma,
963
00:39:33,337 --> 00:39:34,872
pick up a gallon
964
00:39:34,872 --> 00:39:36,207
just to try
965
00:39:36,207 --> 00:39:37,908
just a tint to finish, to see what's
966
00:39:37,908 --> 00:39:39,944
what's available to you,
967
00:39:39,944 --> 00:39:41,479
what is what is possible,
968
00:39:41,479 --> 00:39:43,013
because I think it'll blow your minds.
969
00:39:43,013 --> 00:39:44,648
Okay. That's that.
970
00:39:44,648 --> 00:39:46,951
I mean that sincerely.
971
00:39:46,951 --> 00:39:47,818
What is.
972
00:39:47,818 --> 00:39:48,652
What does it cost me?
973
00:39:48,652 --> 00:39:51,655
I, God, strike me dead.
974
00:39:51,756 --> 00:39:53,991
Okay, well, don't strike me dead.
975
00:39:53,991 --> 00:39:55,192
Don't strike me dead yet.
976
00:39:55,192 --> 00:40:05,369
Okay?
977
00:40:05,436 --> 00:40:07,638
Yeah.
978
00:40:07,638 --> 00:40:08,105
Okay.
979
00:40:08,105 --> 00:40:08,706
Very good.
980
00:40:08,706 --> 00:40:11,976
Okay.
981
00:40:12,042 --> 00:40:14,912
my wife and I were having lunch today
982
00:40:14,912 --> 00:40:16,013
or yesterday.
983
00:40:16,013 --> 00:40:16,947
Sunday,
984
00:40:16,947 --> 00:40:18,048
and I asked,
985
00:40:18,048 --> 00:40:19,717
Is that where I picked up the cat? Right.
986
00:40:19,717 --> 00:40:21,886
Told you I picked up the stray cat,
987
00:40:21,886 --> 00:40:23,287
and I asked Judy,
988
00:40:23,287 --> 00:40:24,989
I actually must have been today.
989
00:40:24,989 --> 00:40:25,656
I asked Judy.
990
00:40:25,656 --> 00:40:26,257
I said,
991
00:40:26,257 --> 00:40:27,024
Well, well,
992
00:40:27,024 --> 00:40:27,792
what do these cats
993
00:40:27,792 --> 00:40:30,127
cost us a month anyhow?
994
00:40:30,194 --> 00:40:30,861
You know, what
995
00:40:30,861 --> 00:40:33,864
is five cats and a dog cost us.
996
00:40:33,931 --> 00:40:36,434
Now we think about adding this other cat.
997
00:40:36,434 --> 00:40:37,535
It's not going to happen.
998
00:40:37,535 --> 00:40:40,704
She goes, I says it $500 a month.
999
00:40:40,805 --> 00:40:43,340
That'll be $6,000 a year.
1000
00:40:43,340 --> 00:40:46,110
So she goes, No, no, no.
1001
00:40:46,110 --> 00:40:47,912
The cat food is like $0.89 each.
1002
00:40:47,912 --> 00:40:49,980
They have like four of those a day.
1003
00:40:49,980 --> 00:40:50,915
And then
1004
00:40:50,915 --> 00:40:53,350
and then the dry food doesn't cost much.
1005
00:40:53,350 --> 00:40:54,185
So we're about two dogs.
1006
00:40:54,185 --> 00:40:54,485
She goes,
1007
00:40:54,485 --> 00:40:55,820
that dog eats the good stuff
1008
00:40:55,820 --> 00:40:57,021
because then used to feed it
1009
00:40:57,021 --> 00:40:58,355
really, you know, So that's expensive.
1010
00:40:58,355 --> 00:40:59,857
The dogs are expensive.
1011
00:40:59,857 --> 00:41:01,325
And of course as medical stuff I get.
1012
00:41:01,325 --> 00:41:02,993
What do you mean medical stuff?
1013
00:41:02,993 --> 00:41:04,595
She goes, he's on five medications.
1014
00:41:04,595 --> 00:41:08,699
I hope I'm not even on five medications.
1015
00:41:08,766 --> 00:41:10,267
One, she has to show her license
1016
00:41:10,267 --> 00:41:11,402
to get it.
1017
00:41:11,402 --> 00:41:13,471
She's I can't remember what the hell is.
1018
00:41:13,471 --> 00:41:15,606
In fact, Judy was on it
1019
00:41:15,606 --> 00:41:17,508
for for something she had a while back.
1020
00:41:17,508 --> 00:41:19,977
Same type of stuff. It's expensive.
1021
00:41:20,077 --> 00:41:21,745
So I don't know what it costs us.
1022
00:41:21,745 --> 00:41:23,214
The dogs are in cats.
1023
00:41:23,214 --> 00:41:23,581
I don't know,
1024
00:41:23,581 --> 00:41:25,082
but it's a lot of damn money.
1025
00:41:25,082 --> 00:41:26,617
So
1026
00:41:26,617 --> 00:41:29,987
what?
1027
00:41:30,087 --> 00:41:30,988
No, I don't think
1028
00:41:30,988 --> 00:41:32,256
I should be cheaper than myself.
1029
00:41:32,256 --> 00:41:34,458
I think.
1030
00:41:34,458 --> 00:41:37,328
All right, well, we've talked enough.
1031
00:41:37,328 --> 00:41:39,630
Okay, well, I'll tell you what.
1032
00:41:39,630 --> 00:41:40,831
This has been another episode
1033
00:41:40,831 --> 00:41:42,066
of On the Floor with Wayne and Bob.
1034
00:41:42,066 --> 00:41:43,601
Please stay tuned for another episode.