Wayne and Rob discuss the processes involved in installing or refinishing hardwood flooring. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/
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Hello and welcome to
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another episode of On the Floor
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with Wayne and Rob.
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I'm Wayne
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Highlander, National Sales
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Manager for Bona Adhesives.
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And I'm Rob Johnson from Bona Training.
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How are we doing, Rob?
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Pretty good.
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Good.
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How are you doing?
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I'm doing fantastic, man.
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No complaints.
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I want to thank Pauline,
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your lovely bride.
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I mean, I joked around about you guys
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sending me a broken pie and in
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the.
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It arrived yesterday, and it's
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almost gone.
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That was the absolute best pecan pie
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I've ever had in my life.
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I love the day that you get it, too.
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I, I, I called Wayne and said, Hey,
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be on the lookout today.
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You know,
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I think your pie and some
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t shirts are going to show up today.
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And he goes, Oh, great as I am.
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Breakfast due
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this morning
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and I want to start a diet today.
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So that is that a great way
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to start a diet or what?
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I it's funny.
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How when I started
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when I started diet,
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I put all the
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I put all the pressure on Judy.
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Now I say, You know what, Judy?
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You feed me too much.
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You know,
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I mean,
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the portions have got to be smaller,
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you know, and I can't be
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I can't eat pasta and all this stuff now.
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I mean, you know,
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and you got like
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you bring like snacks,
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like nuts and stuff in the house.
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I mean, I can't eat that. And
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so all my
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problems are hers or she.
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And then later,
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like about 8:00 at night,
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watch TV and I'll go.
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Judy,
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doesn't that's what
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you told me. An item.
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I know, but just.
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Yeah, maybe just a little bit
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as plain as she goes against him.
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So now,
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remember, it's
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the macadamia nuts for guys our age.
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Allison.
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That's what you want.
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It's.
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It's all in the right quantities.
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No, no.
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The macadamia nuts are
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the testosterone builder.
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Are they really?
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Yes. Yeah.
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All right. Yeah.
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You got to watch. What nut?
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Eat the wrong nut. Yeah.
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You going the wrong way, baby?
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I've always
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when we're in Southwest Airlines,
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we give everybody peanuts.
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And once you get on a plane
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and they say, well, today
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we can't give up peanuts
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because there's a pasture on here
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that that is allergic to peanuts.
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And you want to in them go, hoo.
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Hoo hoo is doing this to me, did this.
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To everybody.
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I'd like to call ahead on the airlines
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and tell them,
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you know,
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I can't I'm
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allergic to peanuts and everything and,
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you know, blah, blah, blah.
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So they make that announcement
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and they break up in
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about a £1 bag of peanuts.
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You're in the middle of the flight.
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They go, Sir,
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I go, No, no, I called it in.
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It was me.
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It turns out a shellfish. I'm good
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as I drop peanuts all over around me.
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They
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we had a lady one at one flight
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a while back.
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She stood up and she was talking to like
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eight rows around her
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and said, I have
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and a really bad airborne
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peanut allergy.
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So if anybody wants to eat their nuts
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or if you brought peanuts
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or you want to eat,
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please tell me
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and I'll just go back and
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sit in the bathroom until you're done.
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And I was thinking,
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is anybody going to tell this woman, hey,
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you might want to head out.
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I'm going to
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I'm going to slowly this bag and nuts.
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I think you would.
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You know, listen, I brought this bag.
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I bought it in the airport.
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And I to be honest with you,
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I am a little hungry.
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Yeah.
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Oh, oh, yeah.
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How bad is that nut allergy, though?
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Oh, it's terrible. And everybody has.
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I knew a guy who really had it bad, so,
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you know.
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All right, my grandson has it.
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It's rough.
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My parents, I,
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I used to just blow that stuff off, but,
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man, Emily and Brian,
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their two boys got
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they got some egg allergy,
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some dairy, some nuts. It's
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it's it's rough, but
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we've learned a whole new way to cook, so
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nobody gets left out.
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Well, you know, you feel like
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it.
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You hear stuff like that
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go whatever you do
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because it doesn't affect you, you know,
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that's why you need to have empathy
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and really put yourself
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in the other people's position, man,
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because it is,
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you know, any time you start
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really seeing
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how these things their real man
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their problems, right?
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I do like my peanuts.
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Well, now it affects me.
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So that's why I did
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stand up and take notice.
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You know, you go. Yeah, yeah.
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All right, Rob,
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so, listen,
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you've you've said many times
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we talked about this many times about,
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you know, what we do
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in this
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little world that we live in
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is flooring, is we're craftsman. Right.
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And, you know, we're not it's not like
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putting part A in part B,
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assembling something
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that's already made or whatever.
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We're making something
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with our own hands, with our own eyes.
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We're feeling it and touching it
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and bring it to the house.
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And it's living it
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and and when we put in floors for people,
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we sand floors, there's a lot of ways
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a job can go south.
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And I was just thinking about,
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you know, ahead of this podcast is like
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there's a lot of,
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you know, you have the sanding process
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and then you have the the the
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the staining process
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and the finishing process
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and then and then the afterwards
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and then the installation process
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and how many things along
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the way that can go wrong.
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So I thought maybe we'd break it down to,
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to each different process
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and start with the sanding first.
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And that's not even
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I mean, we're not even including
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building the job properly
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and getting the job,
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being the job
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and getting the job
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and coordinating the job
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and buying the material
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and all those things that go into it.
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I mean, that, that in itself is a job,
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but afterwards, when you're
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sanding the job now
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and we were,
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you know,
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starting today, I mean, you know,
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I mean, I think it
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I think it is different
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than it was before.
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I don't think chatter
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marks are a thing like they used to be.
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Right.
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With the
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we talked about build centers
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and the power dry and what have you.
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But so look at what can go
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this the things that could go wrong
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just with the sanding process alone.
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Okay.
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I think you think in your mind of
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okay, what,
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what are the callbacks
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you hear about
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and what are the callbacks
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you've in spirit experience
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in your career?
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And and I think
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you'd have to put scratches
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pretty close to the top of that list.
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Right, or somewhere on that list anyhow.
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Right.
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Is your marks
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around the around the around the around
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the perimeter of the wall
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in the bad place,
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or between an island and a kitchen or,
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you know, the using the wrong grit
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on, on a on a buffer
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and having sanding marks
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and standing screen marks in the floor
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can late in the ceiling
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have certainly changed the game
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on how we sand floors.
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I think as I remember
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before Ken lights came in
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you probably remember when candles
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were the main lighting source for homes
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right?
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We're going to be nice
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to each other, right?
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Yes.
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I think we both are related.
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We well, did we both learn a lesson or.
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I'm so far scot free.
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Yeah, exactly.
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Yeah. Okay, I have one.
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I've learned the lesson.
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Big Ten. I
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well like I say to my students
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all the time, hey, you know, my heyday,
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it was 40, 80,
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sat in poorly and bad lighting.
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You get away with just about anything.
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That's just just the lighting.
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Just seeing the lighting,
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just opening the blinds and just,
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you know,
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window facing,
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facing the ocean or whatever.
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Just what light does to our jobs is
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you could be a rock star
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on ten jobs in a row
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and do the same process
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to the same floor,
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the same system,
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and get in a house
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with a different light source.
284
00:08:12,959 --> 00:08:15,027
And you got all kinds of problems.
285
00:08:16,963 --> 00:08:17,797
We talk about being a
286
00:08:17,797 --> 00:08:20,299
craftsman and not all jobs are the same.
287
00:08:20,299 --> 00:08:21,634
And that way we have to charge
288
00:08:21,634 --> 00:08:23,269
and why we have to keep owning our skills
289
00:08:23,269 --> 00:08:24,270
and what have you.
290
00:08:24,270 --> 00:08:25,137
You know, what we did
291
00:08:25,137 --> 00:08:26,506
on the last job were five
292
00:08:26,506 --> 00:08:27,607
jobs or ten jobs.
293
00:08:27,607 --> 00:08:29,642
You know, you can't there's no one.
294
00:08:29,842 --> 00:08:32,078
As much as we would like to have a system
295
00:08:32,078 --> 00:08:32,912
and you can pretty much
296
00:08:32,912 --> 00:08:34,113
get a system in this business,
297
00:08:34,113 --> 00:08:34,514
you know,
298
00:08:34,514 --> 00:08:36,516
and I think it's smart to have a system
299
00:08:36,516 --> 00:08:37,850
of what you do.
300
00:08:37,850 --> 00:08:39,986
But it's still an all
301
00:08:40,119 --> 00:08:41,821
every job is a custom job.
302
00:08:41,821 --> 00:08:43,856
And you sometimes have to tweak it to
303
00:08:43,856 --> 00:08:46,626
to fit the the job site.
304
00:08:46,626 --> 00:08:47,460
So scratch is what
305
00:08:47,460 --> 00:08:48,995
other than scratches on the ceiling?
306
00:08:48,995 --> 00:08:49,495
Well.
307
00:08:49,595 --> 00:08:51,264
Hold on a second there, tiger boy,
308
00:08:51,264 --> 00:08:52,832
you're flying this morning, huh?
309
00:08:52,832 --> 00:08:53,699
Yeah, well, it's early.
310
00:08:53,699 --> 00:08:54,700
I still got a lot of interest.
311
00:08:54,700 --> 00:08:55,134
You had
312
00:08:55,134 --> 00:08:56,536
you had your Wheaties this morning.
313
00:08:56,536 --> 00:08:57,737
You're going, baby,
314
00:08:57,737 --> 00:09:00,006
with not right off the bat.
315
00:09:00,006 --> 00:09:00,873
You mentioned there.
316
00:09:00,873 --> 00:09:02,875
We don't really have to worry about
317
00:09:02,875 --> 00:09:04,010
chatter marks anymore.
318
00:09:05,278 --> 00:09:07,079
I do want to touch on that a little bit.
319
00:09:07,079 --> 00:09:08,381
And it's something
320
00:09:08,381 --> 00:09:10,449
that I show all the students
321
00:09:10,449 --> 00:09:11,884
at the classes
322
00:09:11,884 --> 00:09:13,920
and every single one of them.
323
00:09:13,920 --> 00:09:15,521
When I show them this little trick,
324
00:09:15,521 --> 00:09:18,891
they're like, Wow, it's exactly right.
325
00:09:18,891 --> 00:09:19,625
That's exactly
326
00:09:19,625 --> 00:09:20,826
because sometimes
327
00:09:20,826 --> 00:09:23,629
guys are calling me and stuff and
328
00:09:24,263 --> 00:09:25,364
or they used to call me.
329
00:09:25,364 --> 00:09:26,899
I'm getting chatters
330
00:09:26,899 --> 00:09:27,934
and I'm getting chatter
331
00:09:27,934 --> 00:09:29,268
marks in the floor
332
00:09:29,268 --> 00:09:31,304
and they're using belt sander
333
00:09:31,304 --> 00:09:32,972
so that, you know, that's impossible.
334
00:09:32,972 --> 00:09:34,874
How can you get a chatter
335
00:09:34,874 --> 00:09:36,776
with a belt sander?
336
00:09:36,776 --> 00:09:40,646
Well, around here, yeah, all right.
337
00:09:40,780 --> 00:09:42,582
Just about anywhere,
338
00:09:42,582 --> 00:09:43,616
but especially around here
339
00:09:43,616 --> 00:09:44,684
when it gets cold at night,
340
00:09:44,684 --> 00:09:47,553
if you put that drum away
341
00:09:47,587 --> 00:09:49,322
and you don't take the tension
342
00:09:49,322 --> 00:09:51,524
off of the sanding belt,
343
00:09:53,192 --> 00:09:54,026
that rubber now,
344
00:09:54,026 --> 00:09:54,994
that rubber has been running
345
00:09:54,994 --> 00:09:56,062
all day long,
346
00:09:56,062 --> 00:09:57,830
that rubber gets nice and warm
347
00:09:57,830 --> 00:09:59,999
and soft and pliable.
348
00:09:59,999 --> 00:10:01,567
And if you don't release the tension
349
00:10:01,567 --> 00:10:03,769
on that sanding, sanding belt,
350
00:10:04,570 --> 00:10:04,870
you're going to
351
00:10:06,706 --> 00:10:07,540
hold to
352
00:10:07,540 --> 00:10:11,344
flat spots on the rubber.
353
00:10:11,344 --> 00:10:13,579
Then when you come in the next day, now
354
00:10:13,579 --> 00:10:14,847
that rubber cools down,
355
00:10:14,847 --> 00:10:15,948
but when it cools down,
356
00:10:15,948 --> 00:10:19,151
it cools down with some flat spots on it
357
00:10:20,252 --> 00:10:22,555
and it takes the cold or that drum guy,
358
00:10:22,555 --> 00:10:23,022
if it was,
359
00:10:23,022 --> 00:10:25,291
you know, outside in your truck
360
00:10:25,758 --> 00:10:26,993
overnight and,
361
00:10:26,993 --> 00:10:29,829
you know, dip down into the toes,
362
00:10:29,829 --> 00:10:31,263
that rubber is going to be pretty hard
363
00:10:31,263 --> 00:10:32,231
and it's going to stay hard
364
00:10:32,231 --> 00:10:33,032
for a little while.
365
00:10:33,032 --> 00:10:35,101
So guys will get chatter
366
00:10:35,101 --> 00:10:36,702
marks for a half hour,
367
00:10:36,702 --> 00:10:39,205
you know, the first half hour of the job.
368
00:10:39,205 --> 00:10:42,041
So you need to
369
00:10:42,041 --> 00:10:44,477
and especially around
370
00:10:44,477 --> 00:10:46,112
here, it's so cold and everything
371
00:10:46,112 --> 00:10:47,580
but anywhere
372
00:10:48,214 --> 00:10:49,915
need to get into that habit of
373
00:10:49,915 --> 00:10:51,751
releasing the pressure
374
00:10:51,751 --> 00:10:52,952
off of that sanding.
375
00:10:52,952 --> 00:10:55,021
And that's going to take away
376
00:10:55,021 --> 00:10:55,921
a lot of issues
377
00:10:55,921 --> 00:10:57,990
that guys have with shatter marks,
378
00:10:57,990 --> 00:10:59,792
because most of the guys I talk to
379
00:10:59,792 --> 00:11:01,060
when they're talking, I have chatter
380
00:11:01,060 --> 00:11:02,528
marks and I'm like,
381
00:11:02,695 --> 00:11:04,230
All right, let's talk about it.
382
00:11:04,230 --> 00:11:06,032
Was it in the first one
383
00:11:06,032 --> 00:11:07,633
or two rooms of the job?
384
00:11:07,633 --> 00:11:09,602
And it's always, yeah, yeah, it was.
385
00:11:09,602 --> 00:11:11,537
And then it started to go away.
386
00:11:11,537 --> 00:11:14,173
That's after the drum starts to heat up.
387
00:11:14,173 --> 00:11:16,876
So the tension on those belts.
388
00:11:18,110 --> 00:11:20,112
When I first learned that
389
00:11:20,746 --> 00:11:22,982
I think it was the end of class and
390
00:11:22,982 --> 00:11:24,383
and from then on it was habit.
391
00:11:24,383 --> 00:11:27,953
From that day on that.
392
00:11:27,953 --> 00:11:30,289
And also my wheels never touch the ground
393
00:11:30,289 --> 00:11:31,824
unless I was sanding.
394
00:11:31,824 --> 00:11:32,892
Sometimes I see guys
395
00:11:32,892 --> 00:11:35,294
willing in a belt sander
396
00:11:35,294 --> 00:11:37,263
across a cobblestone sidewalk
397
00:11:37,263 --> 00:11:39,331
and whatever I'm thinking, man,
398
00:11:39,331 --> 00:11:40,433
you're braver than I am.
399
00:11:40,433 --> 00:11:41,534
I don't trust nothing.
400
00:11:41,534 --> 00:11:42,435
Nothing like that.
401
00:11:42,435 --> 00:11:43,469
In no way I would do that.
402
00:11:43,469 --> 00:11:44,937
Even when it's in my van,
403
00:11:44,937 --> 00:11:46,138
it's a it's blocks.
404
00:11:46,138 --> 00:11:47,006
When I'm when I leave
405
00:11:47,006 --> 00:11:48,207
for the end of the day,
406
00:11:48,207 --> 00:11:50,409
I turn it up, put it on blocks.
407
00:11:50,409 --> 00:11:52,445
I take the tension off the belts.
408
00:11:52,445 --> 00:11:53,846
You're so right, Rob.
409
00:11:53,846 --> 00:11:55,448
Boy, that was the one that we learned
410
00:11:55,448 --> 00:11:56,148
the hard way.
411
00:11:56,148 --> 00:11:58,350
I hate to always go back to,
412
00:11:58,350 --> 00:11:59,985
you know, you and I were around
413
00:11:59,985 --> 00:12:01,721
since they invented the wheel, but
414
00:12:02,855 --> 00:12:04,957
I remember all of our equipment,
415
00:12:05,357 --> 00:12:07,059
you know, for years
416
00:12:07,059 --> 00:12:09,428
was nothing but steel wheels.
417
00:12:09,428 --> 00:12:10,096
Yeah.
418
00:12:10,196 --> 00:12:12,031
I remember those steel wheels. You.
419
00:12:12,031 --> 00:12:13,733
You could run those down the highway.
420
00:12:13,733 --> 00:12:14,600
Yeah,
421
00:12:14,867 --> 00:12:17,937
they, you know, they, they clean them off
422
00:12:17,970 --> 00:12:18,871
a little bit.
423
00:12:18,871 --> 00:12:20,005
Brush them off a little bit.
424
00:12:20,005 --> 00:12:21,540
You were good to go.
425
00:12:21,540 --> 00:12:22,908
And we learned that one
426
00:12:22,908 --> 00:12:24,477
the hard way when our,
427
00:12:24,477 --> 00:12:24,877
you know,
428
00:12:24,877 --> 00:12:26,312
equipment came in with the first
429
00:12:26,312 --> 00:12:29,014
set it like near cream wheels
430
00:12:29,014 --> 00:12:30,249
rolling that up and down
431
00:12:30,249 --> 00:12:32,284
driveways and sidewalks. Oh, my God.
432
00:12:32,284 --> 00:12:32,785
I picked up
433
00:12:32,785 --> 00:12:34,286
just about every single piece
434
00:12:34,286 --> 00:12:36,322
you could pick up.
435
00:12:36,322 --> 00:12:38,124
Well, we did a job one time,
436
00:12:38,124 --> 00:12:39,892
and it was American cherry
437
00:12:39,892 --> 00:12:43,028
and routine saying refinish it
438
00:12:43,262 --> 00:12:44,563
and everything went great.
439
00:12:44,563 --> 00:12:46,499
And then we put the finish on
440
00:12:46,499 --> 00:12:48,901
and you could see the tiniest little,
441
00:12:48,901 --> 00:12:50,269
little indentations
442
00:12:50,269 --> 00:12:51,370
here and there on the job.
443
00:12:52,338 --> 00:12:53,973
I'm like, What the hell, man?
444
00:12:53,973 --> 00:12:55,241
I've never experienced that before.
445
00:12:55,241 --> 00:12:56,642
And we're going to why?
446
00:12:56,642 --> 00:12:57,443
I mean, we're checking each
447
00:12:57,443 --> 00:12:58,477
other's shoes.
448
00:12:58,477 --> 00:13:00,112
What could have caused that?
449
00:13:00,112 --> 00:13:01,881
And then we looked at the machine last
450
00:13:01,881 --> 00:13:03,582
and it was a steel wheels,
451
00:13:03,582 --> 00:13:05,084
but it had little, little,
452
00:13:05,084 --> 00:13:06,986
little couple pebbles,
453
00:13:06,986 --> 00:13:07,419
you know what I mean?
454
00:13:07,419 --> 00:13:08,320
That got
455
00:13:08,587 --> 00:13:10,222
embedded in American
456
00:13:10,222 --> 00:13:11,791
cherry is worst case scenario.
457
00:13:11,791 --> 00:13:13,292
So, you know, what was
458
00:13:13,292 --> 00:13:14,193
should have been like a,
459
00:13:14,193 --> 00:13:15,027
you know, a three day
460
00:13:15,027 --> 00:13:17,496
job turned into a five day job.
461
00:13:17,496 --> 00:13:18,330
Yeah, because we said
462
00:13:18,330 --> 00:13:19,198
we saw it right away.
463
00:13:19,198 --> 00:13:21,367
And, you know, it's all the hey,
464
00:13:21,367 --> 00:13:22,568
we're going to do another day here.
465
00:13:22,568 --> 00:13:23,202
See any.
466
00:13:23,202 --> 00:13:25,037
So in the end, it turned out fine.
467
00:13:25,037 --> 00:13:25,604
And also
468
00:13:25,604 --> 00:13:27,072
that's what I also learned
469
00:13:27,072 --> 00:13:29,241
where Edgers was steel wheels
470
00:13:29,508 --> 00:13:30,709
on certain species of wood.
471
00:13:32,178 --> 00:13:32,611
You all
472
00:13:32,611 --> 00:13:33,345
leave those
473
00:13:33,345 --> 00:13:35,681
indentations in the wood, in the wooden.
474
00:13:35,681 --> 00:13:36,882
You don't see it till the end too.
475
00:13:36,882 --> 00:13:38,784
So yeah, we used to have a rate,
476
00:13:38,784 --> 00:13:39,118
if you do
477
00:13:39,118 --> 00:13:40,786
remember the old radiator machines.
478
00:13:40,786 --> 00:13:41,754
Yes, sir.
479
00:13:41,754 --> 00:13:43,789
It had like ball bearing wheel.
480
00:13:43,789 --> 00:13:46,025
They were like a big ball bearing wheel.
481
00:13:46,025 --> 00:13:46,692
Yep.
482
00:13:47,026 --> 00:13:48,194
Yeah, we,
483
00:13:48,194 --> 00:13:51,530
we learned that one the hard way.
484
00:13:51,530 --> 00:13:53,666
Yeah. And those things.
485
00:13:53,666 --> 00:13:56,068
Yeah. On the lessons come hard, man.
486
00:13:56,068 --> 00:13:58,604
All right. So sanding.
487
00:13:58,604 --> 00:13:59,071
What else?
488
00:13:59,071 --> 00:14:00,673
Rub what callbacks
489
00:14:00,673 --> 00:14:02,041
in the sanding process alone.
490
00:14:02,041 --> 00:14:02,374
I mean, I'm
491
00:14:02,374 --> 00:14:03,642
not even going to go in to stop marks
492
00:14:03,642 --> 00:14:04,443
and all that kind of stuff
493
00:14:04,443 --> 00:14:06,345
that that's pretty, you know,
494
00:14:06,345 --> 00:14:10,482
pretty one on one.
495
00:14:10,482 --> 00:14:13,352
You know, you were talking about like
496
00:14:15,688 --> 00:14:17,356
and I'm a
497
00:14:17,356 --> 00:14:17,690
you know,
498
00:14:17,690 --> 00:14:18,524
I always go
499
00:14:18,524 --> 00:14:19,358
back to what
500
00:14:19,358 --> 00:14:20,693
we're talking about in the schools
501
00:14:20,693 --> 00:14:21,660
because
502
00:14:21,961 --> 00:14:24,196
sometimes you really see guys like, wow,
503
00:14:24,196 --> 00:14:26,665
that is an eye opener. Okay.
504
00:14:26,665 --> 00:14:29,401
That every show that Pauline watches
505
00:14:29,401 --> 00:14:32,671
as far as renovation shows, it's amazing
506
00:14:32,671 --> 00:14:33,572
how many of them
507
00:14:33,572 --> 00:14:35,941
knock out a wall and a kitchen
508
00:14:35,941 --> 00:14:37,743
and replace it with sliding glass
509
00:14:37,743 --> 00:14:39,378
doors, French doors,
510
00:14:39,378 --> 00:14:42,381
like, okay, everything is light.
511
00:14:42,748 --> 00:14:45,150
So one of the things that I take
512
00:14:45,451 --> 00:14:47,920
a lot of time going over
513
00:14:47,920 --> 00:14:50,923
is light sources and sightlines.
514
00:14:51,090 --> 00:14:53,592
And where is the homeowner
515
00:14:53,792 --> 00:14:55,094
walking into the job.
516
00:14:55,094 --> 00:14:57,663
And when she walks into a room
517
00:14:57,663 --> 00:14:58,831
where she look at, you know,
518
00:14:58,831 --> 00:15:01,367
what's the first thing she sees?
519
00:15:01,367 --> 00:15:03,135
Where's the light source coming in?
520
00:15:03,135 --> 00:15:04,770
Where are the doorways, where
521
00:15:04,770 --> 00:15:05,671
you know, where
522
00:15:06,639 --> 00:15:09,475
you got to look at the room?
523
00:15:09,541 --> 00:15:12,444
Because, you know, most of us
524
00:15:12,444 --> 00:15:13,379
for the longest time,
525
00:15:13,379 --> 00:15:16,081
we just walk into a room and and we just
526
00:15:16,315 --> 00:15:19,051
we just starts in. Right.
527
00:15:19,051 --> 00:15:20,552
But now I got people
528
00:15:20,552 --> 00:15:23,155
when they walk into a room,
529
00:15:23,155 --> 00:15:24,556
now it's a calculation,
530
00:15:24,556 --> 00:15:26,392
where am I sightlines,
531
00:15:26,392 --> 00:15:28,460
where are the light sources coming in
532
00:15:28,460 --> 00:15:30,996
and how many cuts am I going to make?
533
00:15:30,996 --> 00:15:32,131
Because we don't want to leave
534
00:15:32,131 --> 00:15:35,501
a short side cut in an entrance
535
00:15:35,501 --> 00:15:36,902
way in an area
536
00:15:36,902 --> 00:15:38,671
where somebody is going to walk.
537
00:15:38,671 --> 00:15:40,773
So now I take a look at the room
538
00:15:40,773 --> 00:15:42,308
where the light sources,
539
00:15:42,308 --> 00:15:43,742
where are the sightlines,
540
00:15:43,742 --> 00:15:45,044
how many cuts am I going to make?
541
00:15:45,044 --> 00:15:48,414
That's going to tell you exactly
542
00:15:48,414 --> 00:15:50,582
where to start your long cut shortcut.
543
00:15:50,883 --> 00:15:52,952
And you know, maybe end up in the middle.
544
00:15:53,485 --> 00:15:55,387
But you you just still
545
00:15:55,387 --> 00:15:56,255
what I was going to say
546
00:15:56,255 --> 00:15:57,990
to is about the cuts of the board.
547
00:15:57,990 --> 00:15:59,391
Yeah, yeah.
548
00:16:01,026 --> 00:16:02,695
That doesn't happen much, does it?
549
00:16:02,695 --> 00:16:04,129
No, not that one.
550
00:16:04,129 --> 00:16:06,398
We bought a house in the California
551
00:16:06,398 --> 00:16:08,400
in one of the bedrooms.
552
00:16:08,400 --> 00:16:09,735
You open a door and boom,
553
00:16:09,735 --> 00:16:10,402
boom, boom, boom, boom.
554
00:16:10,402 --> 00:16:10,970
There's a stairs
555
00:16:10,970 --> 00:16:12,171
that right in front of the door
556
00:16:12,171 --> 00:16:14,606
with a board starting about six inches.
557
00:16:14,606 --> 00:16:17,009
And I was like, why in the world would
558
00:16:17,009 --> 00:16:17,776
the guy have
559
00:16:17,776 --> 00:16:19,778
put the put the put these boards
560
00:16:19,778 --> 00:16:20,679
right here?
561
00:16:20,679 --> 00:16:21,547
You could have put them on.
562
00:16:21,547 --> 00:16:22,214
If you're going to do that,
563
00:16:22,214 --> 00:16:23,682
put them on the other side of the wall,
564
00:16:23,682 --> 00:16:24,750
because the other side of the wall,
565
00:16:24,750 --> 00:16:25,751
I want to look at them
566
00:16:25,751 --> 00:16:27,486
and they're like long lengths,
567
00:16:27,486 --> 00:16:28,620
like beautiful,
568
00:16:28,620 --> 00:16:29,922
right where the beds are going to be.
569
00:16:29,922 --> 00:16:30,889
Who cares?
570
00:16:30,889 --> 00:16:32,524
Yeah, yeah, exactly.
571
00:16:32,524 --> 00:16:35,394
It. Yeah.
572
00:16:35,828 --> 00:16:38,097
It's those little things that make
573
00:16:39,198 --> 00:16:40,666
all the difference.
574
00:16:40,666 --> 00:16:41,867
All there is in the world.
575
00:16:41,867 --> 00:16:43,435
I mean, you walked into that room
576
00:16:43,435 --> 00:16:46,238
and that's a wow, that's crazy.
577
00:16:46,238 --> 00:16:48,340
I hate being right all the time, but.
578
00:16:48,340 --> 00:16:49,241
You might have seen me
579
00:16:49,241 --> 00:16:50,209
looking around here.
580
00:16:50,209 --> 00:16:51,043
I've been looking around
581
00:16:51,043 --> 00:16:54,013
to find out the the buffet
582
00:16:55,247 --> 00:16:57,082
conferences here in Milwaukee,
583
00:16:57,082 --> 00:16:58,350
because I mentioned the buffet.
584
00:16:58,350 --> 00:17:00,686
I think it's May 2nd through fourth.
585
00:17:00,686 --> 00:17:01,920
I think
586
00:17:02,621 --> 00:17:03,722
with the countdown,
587
00:17:03,722 --> 00:17:05,190
they have a countdown on their website
588
00:17:05,190 --> 00:17:05,491
somewhere.
589
00:17:05,491 --> 00:17:06,458
I was looking for it
590
00:17:06,458 --> 00:17:09,061
how many days away it is, but
591
00:17:09,661 --> 00:17:11,397
so just a heads up
592
00:17:11,397 --> 00:17:12,965
about that conventions.
593
00:17:12,965 --> 00:17:13,599
I hope,
594
00:17:13,599 --> 00:17:15,000
you know, we're going to be there.
595
00:17:15,000 --> 00:17:16,001
I hope, you know,
596
00:17:16,001 --> 00:17:16,502
I always look forward
597
00:17:16,502 --> 00:17:18,170
to seeing everybody show up so
598
00:17:18,170 --> 00:17:20,205
and come out and
599
00:17:20,339 --> 00:17:21,040
see the pillows
600
00:17:21,040 --> 00:17:22,207
and support the end of the day
601
00:17:22,207 --> 00:17:22,775
and what have you.
602
00:17:22,775 --> 00:17:25,044
Milwaukee is a more of a fun town
603
00:17:25,044 --> 00:17:26,578
than people realize it is.
604
00:17:26,578 --> 00:17:27,980
The Harley-Davidson Museum
605
00:17:27,980 --> 00:17:28,647
is there and is
606
00:17:28,647 --> 00:17:30,783
have some really cool bars there.
607
00:17:30,783 --> 00:17:32,885
So yeah, there you. Go.
608
00:17:32,885 --> 00:17:33,185
You know,
609
00:17:33,185 --> 00:17:34,119
I think I've talked about
610
00:17:34,119 --> 00:17:35,754
Milwaukee on the show before.
611
00:17:36,789 --> 00:17:37,423
You know, I
612
00:17:37,423 --> 00:17:39,658
covered the Midwest a lot
613
00:17:39,658 --> 00:17:42,294
back in my sport days.
614
00:17:42,294 --> 00:17:44,830
And, you know, I have but you travel
615
00:17:44,830 --> 00:17:45,597
what was your favorite
616
00:17:45,597 --> 00:17:47,566
seeing out Milwaukee
617
00:17:47,566 --> 00:17:48,467
and they'd all laugh
618
00:17:48,467 --> 00:17:51,136
like I was putting them on I'm like, no,
619
00:17:51,136 --> 00:17:51,804
no, no.
620
00:17:51,804 --> 00:17:52,838
Waukee is a great
621
00:17:52,838 --> 00:17:54,106
it's got a great downtown.
622
00:17:54,106 --> 00:17:58,811
It got a great riverfront atmosphere.
623
00:17:58,811 --> 00:17:59,945
I always
624
00:18:00,679 --> 00:18:01,480
I go, yeah,
625
00:18:01,480 --> 00:18:02,081
and you can,
626
00:18:02,081 --> 00:18:03,649
you know, pull up to a great bar
627
00:18:03,649 --> 00:18:05,684
and park. No, the parking.
628
00:18:05,884 --> 00:18:08,587
I mean it's a nice, convenient,
629
00:18:08,587 --> 00:18:10,022
easy city to get around.
630
00:18:10,022 --> 00:18:11,256
So people are going to have
631
00:18:11,256 --> 00:18:12,357
a blast in Milwaukee.
632
00:18:12,357 --> 00:18:14,326
You're not going to
633
00:18:14,460 --> 00:18:16,462
you're not going to believe it, because
634
00:18:16,462 --> 00:18:19,198
I'm a true believer of the town now.
635
00:18:19,198 --> 00:18:22,434
Night and everybody everybody is so nice.
636
00:18:22,968 --> 00:18:24,903
Yeah, that's it.
637
00:18:26,238 --> 00:18:26,872
I'll I'll
638
00:18:26,872 --> 00:18:27,873
tell you a quick story
639
00:18:27,873 --> 00:18:29,942
about how nice people are.
640
00:18:29,942 --> 00:18:30,843
Okay.
641
00:18:32,211 --> 00:18:33,812
To get into the Boston Garden.
642
00:18:33,812 --> 00:18:35,080
You know, brilliant.
643
00:18:35,080 --> 00:18:36,348
I had worked on the Boston Garden
644
00:18:36,348 --> 00:18:37,149
a few times
645
00:18:37,149 --> 00:18:38,250
doing different things
646
00:18:38,250 --> 00:18:40,119
on the Celtics floor.
647
00:18:40,119 --> 00:18:43,455
And I mean, you it's almost like
648
00:18:43,956 --> 00:18:46,792
it's probably easier to get into a prison
649
00:18:47,526 --> 00:18:49,995
than it is to get into the Boston Garden.
650
00:18:50,696 --> 00:18:51,597
Okay.
651
00:18:51,630 --> 00:18:53,198
And then once you're in,
652
00:18:53,198 --> 00:18:53,966
it's like
653
00:18:53,966 --> 00:18:55,100
there's a chaperon,
654
00:18:55,100 --> 00:18:57,002
a guard with you the whole time.
655
00:18:57,002 --> 00:18:59,037
And, you know, I get it
656
00:18:59,071 --> 00:19:00,873
that the security, right?
657
00:19:00,873 --> 00:19:03,308
I mean, you just can't have anybody,
658
00:19:03,308 --> 00:19:05,110
you know, walking in.
659
00:19:05,244 --> 00:19:06,311
So
660
00:19:07,279 --> 00:19:09,181
the night I pull in, well,
661
00:19:09,181 --> 00:19:10,983
I pull in the afternoon
662
00:19:10,983 --> 00:19:13,018
and they're playing the Atlanta Hawks.
663
00:19:13,886 --> 00:19:14,820
And the Atlanta Hawks
664
00:19:14,820 --> 00:19:17,055
busses is also pulling in. Okay.
665
00:19:17,422 --> 00:19:19,625
So I kind of pull in behind the Atlanta's
666
00:19:19,625 --> 00:19:21,093
Hawks boss bus.
667
00:19:22,261 --> 00:19:24,429
So as they get to the gate,
668
00:19:24,429 --> 00:19:26,865
I had sent nobody a heads up
669
00:19:26,865 --> 00:19:27,933
that I was showing up.
670
00:19:27,933 --> 00:19:29,401
I you know, I got a call,
671
00:19:29,401 --> 00:19:30,135
hey, can you come out
672
00:19:30,135 --> 00:19:31,136
and take a look at something?
673
00:19:31,136 --> 00:19:32,938
Okay. Yeah, no problem.
674
00:19:32,938 --> 00:19:34,006
So I didn't tell anybody
675
00:19:34,006 --> 00:19:35,674
I was coming, right?
676
00:19:35,674 --> 00:19:37,142
I just figured I'll get to the gate
677
00:19:37,142 --> 00:19:39,211
and they'll call somebody.
678
00:19:39,211 --> 00:19:40,145
They pull up to the gate
679
00:19:40,145 --> 00:19:41,580
and there's this kid working the gate,
680
00:19:41,580 --> 00:19:44,917
you know, 20.
681
00:19:44,917 --> 00:19:45,817
He said, Can I help you?
682
00:19:45,817 --> 00:19:46,885
I go, Yeah,
683
00:19:46,885 --> 00:19:47,486
yeah, I'm
684
00:19:47,486 --> 00:19:48,587
here to take a look at the floor.
685
00:19:48,587 --> 00:19:50,522
He goes, okay, no problem.
686
00:19:50,522 --> 00:19:52,858
Just park right over there, just,
687
00:19:52,858 --> 00:19:53,058
you know,
688
00:19:53,058 --> 00:19:56,428
park in the other side of the bus, like,
689
00:19:56,428 --> 00:19:58,230
okay, now remember, nobody knows
690
00:19:58,230 --> 00:19:59,198
I'm coming.
691
00:19:59,431 --> 00:20:01,633
And hey, kids, don't try this at home.
692
00:20:01,700 --> 00:20:02,100
You know,
693
00:20:02,100 --> 00:20:03,335
you probably get arrested now,
694
00:20:03,335 --> 00:20:05,804
but this was you know, eight years ago.
695
00:20:07,072 --> 00:20:09,408
So I park over
696
00:20:09,841 --> 00:20:10,442
now.
697
00:20:10,442 --> 00:20:11,109
I get now
698
00:20:11,109 --> 00:20:13,245
I'm getting out of the car and the team,
699
00:20:13,512 --> 00:20:14,613
the guys from the team,
700
00:20:14,613 --> 00:20:16,848
they're walking in through the door.
701
00:20:16,848 --> 00:20:19,651
You know that in the back of the arena,
702
00:20:19,651 --> 00:20:20,018
they said,
703
00:20:20,018 --> 00:20:20,252
Well, I'm
704
00:20:20,252 --> 00:20:22,020
not going to walk in with these guys.
705
00:20:22,020 --> 00:20:26,058
I'll wait till, you know, they clear out.
706
00:20:26,058 --> 00:20:27,926
So then I come up, now they're in there.
707
00:20:27,926 --> 00:20:29,394
I come up to a guy and it's
708
00:20:29,394 --> 00:20:30,629
kind of like a glass booth
709
00:20:30,629 --> 00:20:33,332
with the microphone.
710
00:20:33,332 --> 00:20:35,033
I said, Hey, at MIT,
711
00:20:35,033 --> 00:20:35,968
you guys going to help you?
712
00:20:35,968 --> 00:20:37,536
Yeah. Here, take a look at the floor.
713
00:20:37,536 --> 00:20:38,670
Well, okay, let me buzz.
714
00:20:38,670 --> 00:20:41,340
Yeah, well, buzzes me in.
715
00:20:42,307 --> 00:20:44,409
And next thing you know,
716
00:20:44,409 --> 00:20:47,012
I'm standing on the basketball court
717
00:20:48,747 --> 00:20:51,250
and nobody has said a word to me.
718
00:20:51,750 --> 00:20:52,384
I mean, I'm just
719
00:20:53,352 --> 00:20:54,086
in Boston.
720
00:20:54,086 --> 00:20:54,786
I'd have been jumped.
721
00:20:54,786 --> 00:20:56,788
They, you know, put me in handcuffs.
722
00:20:56,788 --> 00:20:58,223
Now, that's crazy.
723
00:20:58,223 --> 00:21:02,227
And they're just the nicest damn people.
724
00:21:02,227 --> 00:21:04,062
So finally I'm like, Hey, can you know?
725
00:21:04,062 --> 00:21:06,231
And I had to speak to the,
726
00:21:06,231 --> 00:21:07,799
you know, head superintendent or whatever
727
00:21:07,799 --> 00:21:09,301
and I'm fine.
728
00:21:09,301 --> 00:21:09,735
Somebody, Hey,
729
00:21:09,735 --> 00:21:10,736
can you say,
730
00:21:10,736 --> 00:21:11,770
you know, call so-and-so
731
00:21:11,770 --> 00:21:13,705
and get him down here?
732
00:21:13,739 --> 00:21:15,907
He comes down and he goes, Hey,
733
00:21:15,907 --> 00:21:16,842
how'd you get in?
734
00:21:16,842 --> 00:21:18,176
I said, I just
735
00:21:18,243 --> 00:21:18,610
I said,
736
00:21:18,610 --> 00:21:19,578
I just told everybody
737
00:21:19,578 --> 00:21:20,646
I was working on the floor.
738
00:21:20,646 --> 00:21:22,714
They just let me right in.
739
00:21:22,814 --> 00:21:25,417
So I love that town.
740
00:21:25,450 --> 00:21:26,451
People are going to have
741
00:21:26,451 --> 00:21:28,487
a blast in Milwaukee.
742
00:21:28,487 --> 00:21:29,454
And
743
00:21:30,122 --> 00:21:31,757
do yourself a favor, talk
744
00:21:31,757 --> 00:21:32,758
to some of the townees,
745
00:21:32,758 --> 00:21:33,091
talk to
746
00:21:33,091 --> 00:21:34,426
some of the people who live around there
747
00:21:34,426 --> 00:21:36,261
because they are
748
00:21:36,261 --> 00:21:37,229
they are just the best
749
00:21:37,229 --> 00:21:38,764
people all over me.
750
00:21:38,764 --> 00:21:41,433
Well, it is May 2nd through the fourth,
751
00:21:41,600 --> 00:21:42,000
and it's
752
00:21:42,000 --> 00:21:45,003
73 days, 22 hours and 33 minutes away.
753
00:21:46,972 --> 00:21:49,041
That's Countdown to Expo Countdown.
754
00:21:49,141 --> 00:21:49,841
So.
755
00:21:50,008 --> 00:21:51,543
All right. All right.
756
00:21:51,543 --> 00:21:51,977
So let's go
757
00:21:51,977 --> 00:21:53,812
move on to the staining process.
758
00:21:53,812 --> 00:21:54,546
What could go wrong
759
00:21:54,546 --> 00:21:57,749
with the standing process?
760
00:21:57,749 --> 00:21:59,251
Obviously, you know,
761
00:21:59,251 --> 00:21:59,851
getting a stain
762
00:21:59,851 --> 00:22:01,086
in the wrong place, right.
763
00:22:01,086 --> 00:22:02,454
Putting it, you know,
764
00:22:02,454 --> 00:22:03,188
spilling the stain
765
00:22:03,188 --> 00:22:03,922
or putting it somewhere.
766
00:22:03,922 --> 00:22:05,590
It's not supposed to be
767
00:22:06,692 --> 00:22:09,127
at the wrong color, uneven color,
768
00:22:10,562 --> 00:22:11,163
not drying
769
00:22:11,163 --> 00:22:12,564
before you put the finish goes on.
770
00:22:12,564 --> 00:22:14,733
So it's on that process alone.
771
00:22:14,733 --> 00:22:15,434
There's a lot of things
772
00:22:15,434 --> 00:22:16,702
that could go south.
773
00:22:16,702 --> 00:22:17,636
And probably
774
00:22:17,636 --> 00:22:19,471
if you look at the list of complaints
775
00:22:19,471 --> 00:22:21,506
that call bags, whatever,
776
00:22:21,506 --> 00:22:23,742
stains, probably pretty high up there,
777
00:22:23,742 --> 00:22:26,078
whether it's the wrong color or
778
00:22:26,511 --> 00:22:27,846
because the staining system,
779
00:22:27,846 --> 00:22:29,181
staining process,
780
00:22:29,181 --> 00:22:29,815
the color is
781
00:22:29,815 --> 00:22:31,616
not what they wanted it to be or
782
00:22:31,616 --> 00:22:32,451
something went wrong
783
00:22:32,451 --> 00:22:33,885
in the stain selection.
784
00:22:33,885 --> 00:22:36,355
A lot of sometimes also buyer's remorse.
785
00:22:36,922 --> 00:22:38,824
I thought I wanted debris
786
00:22:38,824 --> 00:22:40,292
because that little two foot by two foot
787
00:22:40,292 --> 00:22:41,960
sample looked really nice.
788
00:22:41,960 --> 00:22:43,729
But now when the whole floor
789
00:22:43,729 --> 00:22:46,832
is that color, now it's an issue.
790
00:22:47,499 --> 00:22:47,899
So
791
00:22:49,267 --> 00:22:51,603
you know what I think can help a lot
792
00:22:51,603 --> 00:22:53,805
and I'm
793
00:22:53,805 --> 00:22:55,440
I'm getting this from the tech line.
794
00:22:55,440 --> 00:22:58,377
I mean, we get a lot of stain calls
795
00:22:59,177 --> 00:23:01,146
and a lot of the stain calls,
796
00:23:01,146 --> 00:23:02,414
I think right off
797
00:23:02,414 --> 00:23:02,948
the bat
798
00:23:02,948 --> 00:23:05,183
could have completely been eliminated
799
00:23:06,351 --> 00:23:08,353
on the day you walked in
800
00:23:08,553 --> 00:23:10,455
and looked at the stain.
801
00:23:10,455 --> 00:23:12,090
Mm hmm. Yeah.
802
00:23:12,090 --> 00:23:14,459
And make sure that the homeowner
803
00:23:14,459 --> 00:23:15,026
has taken
804
00:23:15,026 --> 00:23:18,130
a look at this name or snapped pictures
805
00:23:18,964 --> 00:23:20,198
of color samples.
806
00:23:20,198 --> 00:23:22,534
And you know what I mean?
807
00:23:22,601 --> 00:23:23,735
Because
808
00:23:24,236 --> 00:23:25,504
once you get finish on it
809
00:23:25,504 --> 00:23:27,272
now, all of a sudden
810
00:23:27,639 --> 00:23:29,040
now you're really in a quagmire.
811
00:23:29,040 --> 00:23:29,908
You've just loaded,
812
00:23:29,908 --> 00:23:31,376
you know, laid out a bundle of money
813
00:23:31,376 --> 00:23:33,111
for finishes and everything.
814
00:23:33,111 --> 00:23:34,746
And now everything's to do it
815
00:23:34,746 --> 00:23:36,748
because that is the
816
00:23:36,748 --> 00:23:39,084
that's the big one that we hear on a tech
817
00:23:39,084 --> 00:23:41,486
line is what can I do now? I'm done.
818
00:23:41,753 --> 00:23:43,021
And now they want it,
819
00:23:43,021 --> 00:23:45,857
you know, darker or lighter and,
820
00:23:45,857 --> 00:23:46,491
you know, so
821
00:23:46,491 --> 00:23:48,593
now now you're swimming for your life.
822
00:23:48,593 --> 00:23:54,032
So, you know, I think if I get fired
823
00:23:54,032 --> 00:23:54,800
and have to go back
824
00:23:54,800 --> 00:23:55,200
to doing
825
00:23:55,200 --> 00:23:57,302
floors and stain it, boy,
826
00:23:57,302 --> 00:23:59,137
I am going to be holding
827
00:23:59,137 --> 00:24:01,173
everybody's hand every step of the way
828
00:24:01,973 --> 00:24:03,008
about okay
829
00:24:03,008 --> 00:24:04,776
we sure here this is all good,
830
00:24:04,776 --> 00:24:05,210
you know,
831
00:24:05,210 --> 00:24:06,711
let's walk the floor a little bit.
832
00:24:07,712 --> 00:24:09,514
You really love this color, right?
833
00:24:09,514 --> 00:24:10,182
Yeah.
834
00:24:10,382 --> 00:24:14,719
Because, man, the I feel for these guys.
835
00:24:14,719 --> 00:24:16,321
I feel their pain through the phone.
836
00:24:16,321 --> 00:24:17,189
I really do.
837
00:24:17,189 --> 00:24:17,489
I know
838
00:24:17,489 --> 00:24:19,191
I don't want to sound like our president
839
00:24:19,191 --> 00:24:21,660
saying, oh, I feel your pain. I do.
840
00:24:21,660 --> 00:24:22,294
And
841
00:24:23,228 --> 00:24:24,830
because they're done,
842
00:24:24,830 --> 00:24:25,831
they thought they were done.
843
00:24:25,831 --> 00:24:26,832
And now,
844
00:24:26,832 --> 00:24:28,767
you know, everybody's like, yeah, well,
845
00:24:28,767 --> 00:24:29,468
you know, here's
846
00:24:29,468 --> 00:24:30,769
this and here's what it looks like.
847
00:24:30,769 --> 00:24:31,503
So
848
00:24:33,305 --> 00:24:35,440
not to bring the homeowner
849
00:24:35,440 --> 00:24:37,609
in before you start capping that
850
00:24:37,609 --> 00:24:40,045
stain off. Yeah.
851
00:24:40,045 --> 00:24:40,812
And then obviously
852
00:24:40,812 --> 00:24:42,180
if you have to send it over a year,
853
00:24:42,180 --> 00:24:43,915
you have to worry about bleed back
854
00:24:43,915 --> 00:24:45,150
and then that year.
855
00:24:45,150 --> 00:24:47,219
So this is more flammable than ever.
856
00:24:47,219 --> 00:24:51,690
So be very careful about that.
857
00:24:51,690 --> 00:24:52,757
Also,
858
00:24:52,757 --> 00:24:53,024
you know,
859
00:24:53,024 --> 00:24:53,825
we did in an area
860
00:24:53,825 --> 00:24:54,793
with a lot of feisty scenes
861
00:24:54,793 --> 00:24:55,760
floor, as I talked about,
862
00:24:55,760 --> 00:24:57,128
or if you're on a really thin floor
863
00:24:57,128 --> 00:24:58,730
and the floor is dark
864
00:24:58,730 --> 00:25:00,599
and they want to go light,
865
00:25:00,599 --> 00:25:01,566
that's another conversation
866
00:25:01,566 --> 00:25:02,133
that has happened
867
00:25:02,133 --> 00:25:03,301
because we would tell them, look,
868
00:25:03,301 --> 00:25:05,170
I'm not going to get all this
869
00:25:05,170 --> 00:25:07,138
this thing out of the soft green.
870
00:25:07,138 --> 00:25:09,074
So an example you're looking at,
871
00:25:09,074 --> 00:25:11,076
this is a nice clean sample
872
00:25:11,643 --> 00:25:14,212
of a very light color.
873
00:25:14,212 --> 00:25:16,481
Be aware that you got these nail holes
874
00:25:16,481 --> 00:25:16,948
here, that
875
00:25:16,948 --> 00:25:17,516
the stain and
876
00:25:17,516 --> 00:25:19,351
I won't be able to get the stain around
877
00:25:19,351 --> 00:25:20,218
all that out.
878
00:25:20,218 --> 00:25:21,786
The stain in the soft green
879
00:25:21,786 --> 00:25:23,154
between the boards.
880
00:25:23,154 --> 00:25:25,423
You know customer expectations have that
881
00:25:25,423 --> 00:25:28,159
the conversation upfront goes a mile in
882
00:25:30,195 --> 00:25:31,563
finishes.
883
00:25:32,330 --> 00:25:34,332
Also another area where, you know,
884
00:25:34,766 --> 00:25:37,335
probably the biggest area of concern
885
00:25:37,669 --> 00:25:40,472
now whether it's the Sheen issues,
886
00:25:41,006 --> 00:25:41,540
I thought
887
00:25:41,540 --> 00:25:42,641
I thought the semi glass
888
00:25:42,641 --> 00:25:43,608
was going to be little shiny,
889
00:25:43,608 --> 00:25:45,110
but not that shiny
890
00:25:45,110 --> 00:25:47,312
or is it going to be the satin?
891
00:25:47,579 --> 00:25:49,147
Is it going to get shinier than that
892
00:25:49,147 --> 00:25:50,649
or is it going to you know what I mean?
893
00:25:50,649 --> 00:25:52,484
Those issues
894
00:25:52,517 --> 00:25:54,452
which all comes down to expectations
895
00:25:54,452 --> 00:25:56,555
and then drips
896
00:25:56,555 --> 00:25:59,291
a few drips on the floor, a holiday,
897
00:26:00,759 --> 00:26:03,061
a T bar mark, one mark,
898
00:26:03,061 --> 00:26:04,062
those type of things.
899
00:26:04,062 --> 00:26:05,830
So there's areas, you know,
900
00:26:05,830 --> 00:26:08,800
where these jobs could go south.
901
00:26:08,800 --> 00:26:10,802
You try to figure out
902
00:26:10,802 --> 00:26:12,203
what could go wrong in my jobs.
903
00:26:12,203 --> 00:26:13,171
And I think it's so important
904
00:26:13,171 --> 00:26:14,506
to walk the job.
905
00:26:14,506 --> 00:26:15,073
And when
906
00:26:15,073 --> 00:26:15,840
you're coating the floor,
907
00:26:15,840 --> 00:26:17,809
especially, especially back in the day
908
00:26:17,809 --> 00:26:19,678
when all we had was ti bars,
909
00:26:19,678 --> 00:26:21,413
now guys have a lot of guys
910
00:26:21,413 --> 00:26:22,213
switch the rollers
911
00:26:22,213 --> 00:26:23,615
and I think it is
912
00:26:23,615 --> 00:26:25,717
it ends a lot of a lot of problems
913
00:26:26,284 --> 00:26:28,687
in some cases can open up some problems.
914
00:26:29,454 --> 00:26:31,122
But I think by and large it insula,
915
00:26:31,122 --> 00:26:33,024
it can stop a lot of problems.
916
00:26:33,024 --> 00:26:35,160
But we would really walk
917
00:26:35,160 --> 00:26:36,795
that floor, determine
918
00:26:36,795 --> 00:26:38,196
which way we're going to go, this floor
919
00:26:39,230 --> 00:26:39,731
with long
920
00:26:39,731 --> 00:26:41,066
hallways and stuff like that,
921
00:26:41,066 --> 00:26:43,034
which be the best way to approach this.
922
00:26:43,034 --> 00:26:43,902
And some of the ways
923
00:26:43,902 --> 00:26:46,304
are just really out of the box.
924
00:26:46,304 --> 00:26:46,771
You know what I mean?
925
00:26:46,771 --> 00:26:47,672
They're just not just
926
00:26:47,672 --> 00:26:50,642
just start pick a wall and start going
927
00:26:50,642 --> 00:26:51,810
because you've got an 80 foot
928
00:26:51,810 --> 00:26:53,011
long hallway
929
00:26:53,011 --> 00:26:54,312
and with a light source
930
00:26:54,312 --> 00:26:55,580
coming right at you
931
00:26:55,580 --> 00:26:56,514
that's going to see everything
932
00:26:56,514 --> 00:26:58,750
or stairs is coming right up to the floor
933
00:26:58,917 --> 00:27:00,151
where your eye is going to be level
934
00:27:00,151 --> 00:27:00,719
with that floor.
935
00:27:00,719 --> 00:27:01,353
Now,
936
00:27:01,653 --> 00:27:03,688
it really takes a lot of thinking
937
00:27:03,688 --> 00:27:04,422
on how I want to
938
00:27:04,422 --> 00:27:07,592
I want to approach this job.
939
00:27:07,592 --> 00:27:09,394
Yet to map it out.
940
00:27:09,394 --> 00:27:09,661
You know,
941
00:27:09,661 --> 00:27:10,562
I've told that story
942
00:27:10,562 --> 00:27:13,064
100 times on the show about
943
00:27:13,064 --> 00:27:15,000
the time bomb and I were doing a job on
944
00:27:15,934 --> 00:27:17,135
you know, six or eight rooms.
945
00:27:17,135 --> 00:27:18,937
It was a lot of rooms.
946
00:27:18,937 --> 00:27:20,405
And I was just going to jump in
947
00:27:20,405 --> 00:27:22,140
because I've done it so many times.
948
00:27:22,140 --> 00:27:24,442
Okay, we've started here. Let's go.
949
00:27:24,442 --> 00:27:27,278
And then, you know, I really sat down
950
00:27:27,746 --> 00:27:29,581
and mapped it out.
951
00:27:29,581 --> 00:27:31,082
I drew a picture of how we were going to
952
00:27:31,082 --> 00:27:34,886
and I completely changed how we did it.
953
00:27:34,919 --> 00:27:35,186
You know,
954
00:27:35,186 --> 00:27:35,754
I just
955
00:27:35,987 --> 00:27:38,123
made a bunch of escape routes everywhere,
956
00:27:38,123 --> 00:27:39,124
you know, laid that first
957
00:27:39,124 --> 00:27:40,725
go to finish them,
958
00:27:40,725 --> 00:27:42,494
let it dry, went to other rooms
959
00:27:42,494 --> 00:27:44,329
as and by the time we were done
960
00:27:44,329 --> 00:27:46,364
laying all our escape routes,
961
00:27:46,364 --> 00:27:47,832
everything tied together. Nice.
962
00:27:47,832 --> 00:27:50,001
But if I didn't sit
963
00:27:51,803 --> 00:27:53,505
and map it out.
964
00:27:53,505 --> 00:27:54,239
Mm.
965
00:27:54,472 --> 00:27:56,708
It had been a lot tougher than it was.
966
00:27:58,009 --> 00:28:00,011
It was a lot tougher than it was.
967
00:28:00,011 --> 00:28:01,112
I've been on job before.
968
00:28:01,112 --> 00:28:01,713
Where?
969
00:28:01,713 --> 00:28:03,515
Okay, it's a very complicated layout.
970
00:28:03,515 --> 00:28:04,215
And the first.
971
00:28:04,215 --> 00:28:05,350
First coat I put
972
00:28:05,350 --> 00:28:07,385
on, I'll go this direction
973
00:28:07,385 --> 00:28:09,587
thinking that that'll be the way to go.
974
00:28:09,587 --> 00:28:11,256
And then, then the set got to go.
975
00:28:11,256 --> 00:28:13,558
Now I didn't like that, man,
976
00:28:13,558 --> 00:28:14,492
because when I got to here
977
00:28:14,492 --> 00:28:16,761
got this got it all a little complicated
978
00:28:17,529 --> 00:28:18,697
make. Yeah, yeah.
979
00:28:18,697 --> 00:28:19,097
Let's start
980
00:28:19,097 --> 00:28:20,932
over here and work the other direction
981
00:28:20,932 --> 00:28:22,100
and you kind of work it out
982
00:28:22,100 --> 00:28:22,634
hopefully by
983
00:28:22,634 --> 00:28:23,601
he put the last coat on
984
00:28:23,601 --> 00:28:25,136
you got to figure it out,
985
00:28:25,136 --> 00:28:26,771
which is going to be the best way to go
986
00:28:26,771 --> 00:28:27,839
and set yourself up
987
00:28:27,839 --> 00:28:29,941
for success is so important, man,
988
00:28:29,941 --> 00:28:30,909
especially when
989
00:28:30,909 --> 00:28:32,844
when you come to the end of the job,
990
00:28:32,844 --> 00:28:34,412
you put so much work into the job
991
00:28:34,412 --> 00:28:35,113
you've really
992
00:28:35,113 --> 00:28:37,248
and that's the biggest heartbreaker to me
993
00:28:37,248 --> 00:28:39,217
is when you've sanded the floor
994
00:28:39,217 --> 00:28:40,085
and put all the work
995
00:28:40,085 --> 00:28:41,352
and the efforts in the sanding,
996
00:28:41,352 --> 00:28:42,754
get a beautiful sand job.
997
00:28:42,754 --> 00:28:43,521
You stained it,
998
00:28:43,521 --> 00:28:45,256
you put all the work into that.
999
00:28:45,256 --> 00:28:47,459
And now because of a decision,
1000
00:28:47,459 --> 00:28:48,827
maybe not a really thought out
1001
00:28:48,827 --> 00:28:50,462
decision or whatever or,
1002
00:28:50,462 --> 00:28:51,996
you know, a small mistake
1003
00:28:51,996 --> 00:28:54,032
they can cost you the whole job.
1004
00:28:54,032 --> 00:28:55,066
It's a heartbreaker, man.
1005
00:28:56,401 --> 00:28:58,670
This is why guys got to get paid, man.
1006
00:28:58,770 --> 00:29:00,205
Well, it is a craft.
1007
00:29:00,205 --> 00:29:02,040
It is truly
1008
00:29:02,040 --> 00:29:04,342
a an art and a craft to do floors.
1009
00:29:04,876 --> 00:29:05,276
No.
1010
00:29:05,276 --> 00:29:06,077
You know,
1011
00:29:06,077 --> 00:29:07,645
I think something that can help
1012
00:29:07,645 --> 00:29:09,314
with those little things too, like,
1013
00:29:09,314 --> 00:29:09,681
you know,
1014
00:29:09,681 --> 00:29:10,515
those little drips
1015
00:29:10,515 --> 00:29:11,449
and yeah,
1016
00:29:11,449 --> 00:29:14,085
that can really make or break a job.
1017
00:29:14,519 --> 00:29:15,220
But
1018
00:29:16,221 --> 00:29:19,224
I think as craftsmen
1019
00:29:19,224 --> 00:29:20,859
and I think we
1020
00:29:20,859 --> 00:29:22,761
you and I both learned this
1021
00:29:22,761 --> 00:29:23,461
through the years
1022
00:29:23,461 --> 00:29:26,064
of talking to so many different
1023
00:29:26,064 --> 00:29:26,965
types of guys
1024
00:29:26,965 --> 00:29:29,067
and how they run their business.
1025
00:29:29,067 --> 00:29:29,768
And I think
1026
00:29:29,768 --> 00:29:32,070
the guys who are really successful
1027
00:29:33,171 --> 00:29:35,840
are the guys who offer
1028
00:29:36,274 --> 00:29:40,044
not only their craft but the customer
1029
00:29:40,044 --> 00:29:44,015
experience, their customers experience.
1030
00:29:44,015 --> 00:29:44,549
You know,
1031
00:29:44,549 --> 00:29:44,983
and I think
1032
00:29:44,983 --> 00:29:48,953
one thing that we realize now is
1033
00:29:49,687 --> 00:29:50,155
those
1034
00:29:50,155 --> 00:29:52,157
customers are pretty nervous
1035
00:29:52,157 --> 00:29:53,291
about what's going to happen.
1036
00:29:54,392 --> 00:29:54,859
They you
1037
00:29:54,859 --> 00:29:55,493
know, most of
1038
00:29:55,493 --> 00:29:56,461
them have never been through
1039
00:29:56,461 --> 00:29:58,263
something like this before.
1040
00:29:58,263 --> 00:29:58,563
You know,
1041
00:29:58,563 --> 00:29:59,564
they met you and everything
1042
00:29:59,564 --> 00:30:00,398
at the estimate.
1043
00:30:00,398 --> 00:30:01,533
But, you know,
1044
00:30:01,533 --> 00:30:02,934
there's a lot of nervousness,
1045
00:30:02,934 --> 00:30:04,769
some anxiety with them.
1046
00:30:04,769 --> 00:30:06,905
And I think that's something that
1047
00:30:08,506 --> 00:30:09,407
that that's what
1048
00:30:09,407 --> 00:30:10,542
we have to be looking at.
1049
00:30:10,542 --> 00:30:13,111
I know if I had to ever go back
1050
00:30:13,111 --> 00:30:14,979
and, you know, start up another business
1051
00:30:14,979 --> 00:30:16,181
or something,
1052
00:30:16,181 --> 00:30:17,982
man, I would be all about that.
1053
00:30:17,982 --> 00:30:20,552
I mean, not only hitting the craft,
1054
00:30:20,718 --> 00:30:22,520
but also
1055
00:30:23,188 --> 00:30:25,223
offering that experience to the customer.
1056
00:30:25,423 --> 00:30:27,826
You know, constant updates
1057
00:30:27,826 --> 00:30:29,627
and make sure everybody on the crew
1058
00:30:29,627 --> 00:30:30,995
introduces himself
1059
00:30:30,995 --> 00:30:32,730
when they walk through the door.
1060
00:30:32,730 --> 00:30:34,833
You know, I want to be here,
1061
00:30:34,833 --> 00:30:35,033
you know,
1062
00:30:35,033 --> 00:30:36,301
want to be friendly and everything.
1063
00:30:36,301 --> 00:30:38,069
But I don't want to be too friendly.
1064
00:30:38,069 --> 00:30:38,303
I don't
1065
00:30:38,303 --> 00:30:39,938
I don't need an invitation
1066
00:30:39,938 --> 00:30:41,239
to the family reunion.
1067
00:30:41,239 --> 00:30:42,207
You know,
1068
00:30:42,574 --> 00:30:43,975
I don't want to talk too much,
1069
00:30:43,975 --> 00:30:45,510
but I want them to know
1070
00:30:45,510 --> 00:30:46,711
that they can reach out to me.
1071
00:30:46,711 --> 00:30:47,679
That kind of
1072
00:30:47,979 --> 00:30:49,814
I think the guys
1073
00:30:49,814 --> 00:30:51,950
who are doing really well
1074
00:30:51,950 --> 00:30:54,752
are offering up that customer experience.
1075
00:30:55,920 --> 00:30:56,321
Before
1076
00:30:56,321 --> 00:30:57,555
you go there, I want to finish
1077
00:30:57,555 --> 00:31:01,292
one thought on the on the finishing one
1078
00:31:01,292 --> 00:31:02,093
when I knew
1079
00:31:02,093 --> 00:31:03,161
that I was going to be okay
1080
00:31:03,161 --> 00:31:03,761
in this business,
1081
00:31:03,761 --> 00:31:04,495
when I finally
1082
00:31:04,495 --> 00:31:05,563
when I had the confidence that,
1083
00:31:05,563 --> 00:31:07,165
okay, I can run this business,
1084
00:31:07,165 --> 00:31:07,732
I can do this
1085
00:31:07,732 --> 00:31:09,334
job, is when I realize
1086
00:31:09,334 --> 00:31:11,603
no matter what I did, I could fix
1087
00:31:11,603 --> 00:31:13,271
what whatever went wrong,
1088
00:31:13,271 --> 00:31:14,439
I knew I could fix it.
1089
00:31:14,439 --> 00:31:16,741
And that was very empowering for me.
1090
00:31:16,741 --> 00:31:17,775
And
1091
00:31:19,277 --> 00:31:21,079
it's not a bad, you know, that's why
1092
00:31:21,079 --> 00:31:22,647
I like going to a lot of these schools,
1093
00:31:22,647 --> 00:31:24,415
like your schools in the schools
1094
00:31:24,415 --> 00:31:26,251
or practicing on your own panels,
1095
00:31:26,251 --> 00:31:28,286
practicing a repair,
1096
00:31:28,286 --> 00:31:28,686
say, look,
1097
00:31:28,686 --> 00:31:30,989
I got put some drips out there and say,
1098
00:31:30,989 --> 00:31:32,457
how can I fix this?
1099
00:31:32,457 --> 00:31:33,424
You know, what's the best way?
1100
00:31:33,424 --> 00:31:35,293
Take razor blades or nib piles
1101
00:31:35,293 --> 00:31:36,794
or those type of things and
1102
00:31:36,794 --> 00:31:37,662
different type of
1103
00:31:38,830 --> 00:31:39,631
sanding grids
1104
00:31:39,631 --> 00:31:40,798
and maybe some
1105
00:31:40,798 --> 00:31:42,834
automotive polishes or whatever
1106
00:31:42,834 --> 00:31:45,036
to try to fix a repair,
1107
00:31:45,036 --> 00:31:45,937
you know, make a mistake
1108
00:31:45,937 --> 00:31:47,071
and try to fix it.
1109
00:31:47,071 --> 00:31:48,806
That's when, you know, you got it
1110
00:31:48,806 --> 00:31:50,408
big because I mean, it's one thing
1111
00:31:50,408 --> 00:31:52,610
to do stuff by the book and whatever.
1112
00:31:52,710 --> 00:31:53,645
But what,
1113
00:31:53,645 --> 00:31:54,279
you know, nothing
1114
00:31:54,279 --> 00:31:55,880
always works out perfectly.
1115
00:31:55,880 --> 00:31:57,849
So having a
1116
00:31:57,849 --> 00:31:58,383
you know,
1117
00:31:58,383 --> 00:31:59,450
having a way to be able
1118
00:31:59,450 --> 00:32:01,819
to redo these repairs and fix things, man
1119
00:32:01,819 --> 00:32:02,654
goes miles
1120
00:32:02,654 --> 00:32:04,022
and really can
1121
00:32:04,022 --> 00:32:05,823
get you out of a lot of jams
1122
00:32:05,823 --> 00:32:08,159
and save you a lot of heartache.
1123
00:32:08,159 --> 00:32:10,795
But you're right to your point.
1124
00:32:10,962 --> 00:32:13,231
I think people want to be heard today
1125
00:32:13,231 --> 00:32:14,365
and there's nothing
1126
00:32:14,365 --> 00:32:15,033
you got a customer
1127
00:32:15,033 --> 00:32:16,935
that doesn't think that their their
1128
00:32:16,935 --> 00:32:18,703
their needs are they're getting heard.
1129
00:32:20,038 --> 00:32:21,072
You got a you got a
1130
00:32:21,072 --> 00:32:22,473
real problem on your hands.
1131
00:32:22,473 --> 00:32:24,008
And I've been on the job
1132
00:32:24,008 --> 00:32:25,043
where a contractor,
1133
00:32:25,043 --> 00:32:25,944
not a foreign contract,
1134
00:32:25,944 --> 00:32:27,111
general contractor, was talking
1135
00:32:27,111 --> 00:32:28,613
to a homeowner in the kitchen.
1136
00:32:28,613 --> 00:32:30,782
And I could hear her angst
1137
00:32:30,782 --> 00:32:32,884
about the cabinets, you know what I mean?
1138
00:32:32,884 --> 00:32:34,385
And, you know, yeah, we got it.
1139
00:32:34,385 --> 00:32:35,219
We got we got to do this.
1140
00:32:35,219 --> 00:32:35,987
Whatever he is, bull
1141
00:32:35,987 --> 00:32:37,488
passed right, pastor?
1142
00:32:37,488 --> 00:32:37,689
Right.
1143
00:32:37,689 --> 00:32:38,957
And I didn't look on her face
1144
00:32:38,957 --> 00:32:41,159
like no, I'm.
1145
00:32:41,159 --> 00:32:42,593
That's not what I'm talking about.
1146
00:32:42,593 --> 00:32:43,428
And I don't really think
1147
00:32:43,428 --> 00:32:44,729
you got it right now.
1148
00:32:44,729 --> 00:32:46,230
And he just kind of blew past it.
1149
00:32:46,230 --> 00:32:46,631
Whatever.
1150
00:32:46,631 --> 00:32:47,332
And I'm thinking this thing
1151
00:32:47,332 --> 00:32:48,800
is going to have a hard time.
1152
00:32:48,800 --> 00:32:50,702
And sure enough, man, he did.
1153
00:32:50,702 --> 00:32:53,371
And she finally she's like, Stop,
1154
00:32:53,371 --> 00:32:54,372
I don't think you understand.
1155
00:32:54,372 --> 00:32:56,007
I don't want to talk to you anymore.
1156
00:32:56,007 --> 00:32:57,175
I want to talk to somebody else
1157
00:32:57,175 --> 00:32:59,477
because you're not understanding me.
1158
00:33:00,044 --> 00:33:01,346
And so,
1159
00:33:01,346 --> 00:33:03,147
you know, customers need to be heard.
1160
00:33:03,147 --> 00:33:04,882
And I think you're so right, Rob
1161
00:33:04,882 --> 00:33:06,718
and I and I,
1162
00:33:06,718 --> 00:33:07,585
I would have to change the way
1163
00:33:07,585 --> 00:33:08,920
I do business, too.
1164
00:33:08,920 --> 00:33:09,587
I've said it before,
1165
00:33:09,587 --> 00:33:11,356
I was not a very touchy feely guy.
1166
00:33:11,356 --> 00:33:12,824
I was all business.
1167
00:33:12,824 --> 00:33:14,692
I'm in your home business.
1168
00:33:14,692 --> 00:33:16,694
I talk to all my guys.
1169
00:33:16,694 --> 00:33:18,062
Don't be talking about anything
1170
00:33:18,062 --> 00:33:20,031
except this job. Don't talk about any.
1171
00:33:20,031 --> 00:33:22,066
Don't get outside this box of
1172
00:33:22,066 --> 00:33:23,901
of of what we're doing right here.
1173
00:33:23,901 --> 00:33:24,302
Right now.
1174
00:33:24,302 --> 00:33:25,503
We're perceived to be experts
1175
00:33:25,503 --> 00:33:26,671
in this one area.
1176
00:33:26,671 --> 00:33:28,973
Don't start talking about anything else.
1177
00:33:28,973 --> 00:33:30,975
They go down here, especially today,
1178
00:33:30,975 --> 00:33:32,710
they can go down the wrong road.
1179
00:33:32,710 --> 00:33:33,811
I mean, you know,
1180
00:33:33,811 --> 00:33:35,279
some people are just like
1181
00:33:35,279 --> 00:33:36,047
we've probably
1182
00:33:36,047 --> 00:33:37,715
all had customers that even
1183
00:33:37,715 --> 00:33:39,751
the job went fine, everything went great.
1184
00:33:39,751 --> 00:33:41,152
It couldn't be great.
1185
00:33:41,152 --> 00:33:42,320
They got the check in their hand
1186
00:33:42,320 --> 00:33:43,621
and they're walking around like,
1187
00:33:44,555 --> 00:33:46,224
I just don't want to write this check.
1188
00:33:46,224 --> 00:33:46,824
I got it.
1189
00:33:47,525 --> 00:33:48,226
You know what I mean?
1190
00:33:48,226 --> 00:33:49,660
There's got to be something before
1191
00:33:49,660 --> 00:33:50,795
I write this check.
1192
00:33:50,795 --> 00:33:53,264
It's like the dragging out of their hand.
1193
00:33:53,264 --> 00:33:55,600
Look, the job is done is perfect,
1194
00:33:55,600 --> 00:33:56,401
you know it's perfect.
1195
00:33:56,401 --> 00:33:59,203
I know it's perfect to write the check,
1196
00:33:59,537 --> 00:34:00,238
you know what I mean?
1197
00:34:00,238 --> 00:34:01,105
But there's like,
1198
00:34:01,105 --> 00:34:02,206
they just hanging on to that
1199
00:34:02,206 --> 00:34:02,974
chicken and love.
1200
00:34:02,974 --> 00:34:04,142
It is their past experience.
1201
00:34:04,142 --> 00:34:04,976
They feel like
1202
00:34:04,976 --> 00:34:07,245
once you leave with that money,
1203
00:34:07,245 --> 00:34:08,579
that's the end of you.
1204
00:34:08,579 --> 00:34:10,081
And I think like you're to your point,
1205
00:34:10,081 --> 00:34:10,515
making it
1206
00:34:10,515 --> 00:34:12,383
by the experience that I understand.
1207
00:34:12,383 --> 00:34:13,751
You're in good hands here.
1208
00:34:13,751 --> 00:34:15,286
You know, we have.
1209
00:34:15,286 --> 00:34:16,888
Yes, exactly.
1210
00:34:16,888 --> 00:34:18,122
We've been around a while.
1211
00:34:18,122 --> 00:34:19,457
We're very good at what we do.
1212
00:34:19,457 --> 00:34:20,658
I'm accessible.
1213
00:34:20,658 --> 00:34:21,759
And I think that is.
1214
00:34:21,759 --> 00:34:23,261
And by the way,
1215
00:34:23,261 --> 00:34:25,630
I'll give you all these things,
1216
00:34:25,630 --> 00:34:26,564
but I want to get paid
1217
00:34:26,564 --> 00:34:27,999
for all these things, too.
1218
00:34:27,999 --> 00:34:30,368
And I think at the end, I mean,
1219
00:34:31,269 --> 00:34:34,005
you and I have both been on jobs where
1220
00:34:34,005 --> 00:34:35,273
they couldn't to pay you.
1221
00:34:35,273 --> 00:34:36,808
They were happy to pay you.
1222
00:34:36,808 --> 00:34:38,743
Yeah, it was a great experience.
1223
00:34:38,743 --> 00:34:40,144
I don't know how many times Pete
1224
00:34:40,144 --> 00:34:41,946
and I would hear that like,
1225
00:34:41,946 --> 00:34:42,780
wow,
1226
00:34:42,780 --> 00:34:43,448
we thought it was going to
1227
00:34:43,448 --> 00:34:44,382
be much dustier.
1228
00:34:44,382 --> 00:34:45,450
We thought it was going to be this.
1229
00:34:45,450 --> 00:34:46,050
We thought it was going to
1230
00:34:46,050 --> 00:34:46,984
be that, you know.
1231
00:34:48,152 --> 00:34:49,620
So there are those
1232
00:34:49,620 --> 00:34:51,122
people they can't wait to pay you
1233
00:34:51,122 --> 00:34:52,290
because
1234
00:34:52,290 --> 00:34:52,757
they have
1235
00:34:52,757 --> 00:34:54,892
had some bad experiences, the past.
1236
00:34:54,892 --> 00:34:56,160
And now finally,
1237
00:34:56,160 --> 00:34:56,661
you know,
1238
00:34:56,661 --> 00:34:57,695
you've given them
1239
00:34:57,695 --> 00:34:59,230
and you know, when you were talking,
1240
00:34:59,230 --> 00:35:00,565
just saying
1241
00:35:01,099 --> 00:35:03,101
all I could think of was
1242
00:35:03,101 --> 00:35:05,136
my uncle and my
1243
00:35:05,736 --> 00:35:07,538
and one of the
1244
00:35:08,072 --> 00:35:09,740
best things about them,
1245
00:35:09,740 --> 00:35:10,942
I one of the biggest things
1246
00:35:10,942 --> 00:35:14,579
I learned from them is never excited.
1247
00:35:15,079 --> 00:35:16,047
Okay?
1248
00:35:16,147 --> 00:35:17,882
Never get excited.
1249
00:35:17,882 --> 00:35:19,584
Too many people
1250
00:35:19,584 --> 00:35:21,152
get too excited
1251
00:35:21,152 --> 00:35:22,854
when something goes wrong.
1252
00:35:22,854 --> 00:35:23,454
You know what I mean?
1253
00:35:23,454 --> 00:35:25,790
They they start flipping out.
1254
00:35:25,857 --> 00:35:27,525
And if you're flipping out
1255
00:35:27,525 --> 00:35:29,060
or you're flipping out in your guys
1256
00:35:29,060 --> 00:35:30,061
or something,
1257
00:35:30,428 --> 00:35:31,929
think of what the homeowners hearing
1258
00:35:31,929 --> 00:35:34,031
or seeing right?
1259
00:35:34,031 --> 00:35:35,366
Like no matter what, you know,
1260
00:35:35,366 --> 00:35:36,868
you blew a plug on a
1261
00:35:36,868 --> 00:35:38,236
motor or something like that,
1262
00:35:39,203 --> 00:35:40,838
you know, just take it in stride.
1263
00:35:40,838 --> 00:35:42,607
These, you know, these things happen.
1264
00:35:42,607 --> 00:35:44,775
Don't don't even mention it.
1265
00:35:44,775 --> 00:35:46,344
Stay calm.
1266
00:35:46,844 --> 00:35:48,379
You stay calm.
1267
00:35:48,379 --> 00:35:50,481
Your homeowner, your customer,
1268
00:35:50,481 --> 00:35:51,382
they're going to feel it.
1269
00:35:51,382 --> 00:35:52,016
But, boy,
1270
00:35:52,016 --> 00:35:53,251
if something happens, you know,
1271
00:35:53,251 --> 00:35:53,985
like I should have fixed
1272
00:35:53,985 --> 00:35:56,220
that plug two months ago,
1273
00:35:56,220 --> 00:35:58,689
you know, those kind of thing.
1274
00:35:58,689 --> 00:36:00,324
That's all going to.
1275
00:36:00,758 --> 00:36:01,292
My favorite
1276
00:36:01,292 --> 00:36:01,926
kind of people
1277
00:36:01,926 --> 00:36:03,394
or the kind of people that, like,
1278
00:36:03,394 --> 00:36:05,363
do horrible, horrible work
1279
00:36:05,363 --> 00:36:08,132
but stay completely calm.
1280
00:36:08,132 --> 00:36:08,733
Like,
1281
00:36:09,233 --> 00:36:10,334
I would like to analyze
1282
00:36:10,334 --> 00:36:11,469
how you're able to do that.
1283
00:36:11,469 --> 00:36:12,036
You know what I mean?
1284
00:36:12,036 --> 00:36:13,905
Like you're getting just just torched
1285
00:36:13,905 --> 00:36:15,973
and you're in for good reason
1286
00:36:15,973 --> 00:36:18,776
and you just take it all in stride.
1287
00:36:18,776 --> 00:36:20,912
Yep. I understand. Yeah, we got.
1288
00:36:20,912 --> 00:36:22,146
We got the drapes on fire.
1289
00:36:22,146 --> 00:36:23,281
I get it.
1290
00:36:23,281 --> 00:36:24,916
Yeah, but you know what?
1291
00:36:24,916 --> 00:36:25,950
Things happen.
1292
00:36:25,950 --> 00:36:26,651
Hey, guess what?
1293
00:36:26,651 --> 00:36:27,552
You're going to get new drapes
1294
00:36:27,552 --> 00:36:28,386
out of this.
1295
00:36:28,386 --> 00:36:29,220
Yeah, yeah.
1296
00:36:29,220 --> 00:36:30,755
Well, you know, go pick them out.
1297
00:36:30,755 --> 00:36:33,157
Yeah, I was the king of that.
1298
00:36:33,157 --> 00:36:35,459
That's how I got to a middle school.
1299
00:36:36,994 --> 00:36:39,597
And that was me in middle school.
1300
00:36:39,597 --> 00:36:42,166
I failed science in the seventh grade.
1301
00:36:42,166 --> 00:36:44,235
Kid fail science.
1302
00:36:44,235 --> 00:36:45,269
I failed.
1303
00:36:45,269 --> 00:36:45,870
Wow.
1304
00:36:45,870 --> 00:36:47,905
Four year, four quarters.
1305
00:36:47,905 --> 00:36:50,942
End of the thing failed.
1306
00:36:50,942 --> 00:36:52,143
Big F in the report card
1307
00:36:52,143 --> 00:36:53,644
you know it said next to the F
1308
00:36:53,644 --> 00:36:55,713
the pleasure to have in class.
1309
00:37:01,152 --> 00:37:02,420
You did your job.
1310
00:37:02,420 --> 00:37:04,422
The pleasure to have in class.
1311
00:37:04,422 --> 00:37:07,091
He felt that was the a pleasure
1312
00:37:08,059 --> 00:37:10,094
you know my parents went to
1313
00:37:10,461 --> 00:37:12,530
that was probably one of the worst
1314
00:37:12,530 --> 00:37:14,165
report cards I ever had in my life.
1315
00:37:14,165 --> 00:37:16,500
I mean, it was bad
1316
00:37:16,500 --> 00:37:20,171
and all the teachers loved me.
1317
00:37:20,171 --> 00:37:22,740
My parents like how
1318
00:37:22,940 --> 00:37:23,374
it was
1319
00:37:23,374 --> 00:37:24,842
one of the few times in my life
1320
00:37:24,842 --> 00:37:27,812
when my parents requested a meeting
1321
00:37:27,945 --> 00:37:30,281
with some of the teachers, like This is
1322
00:37:31,015 --> 00:37:33,017
you can't keep pushing this kid through
1323
00:37:33,117 --> 00:37:35,353
just because you guys like him. Okay?
1324
00:37:35,920 --> 00:37:38,222
Yeah.
1325
00:37:38,222 --> 00:37:41,626
To the fire. Yeah.
1326
00:37:41,626 --> 00:37:42,593
I didn't feel seventh
1327
00:37:42,593 --> 00:37:43,427
grade science
1328
00:37:43,427 --> 00:37:45,329
because I think it was actually
1329
00:37:45,329 --> 00:37:46,230
it was either
1330
00:37:46,297 --> 00:37:47,265
had to be seventh grade
1331
00:37:47,265 --> 00:37:48,833
because we were in Michigan at the time.
1332
00:37:48,833 --> 00:37:51,702
Rudyard High School, Junior high
1333
00:37:51,736 --> 00:37:52,536
do you really know
1334
00:37:52,536 --> 00:37:53,704
seventh grade was in high school
1335
00:37:53,704 --> 00:37:56,374
in the in is a military school
1336
00:37:58,075 --> 00:37:59,243
and science
1337
00:37:59,243 --> 00:38:00,511
our class was
1338
00:38:00,511 --> 00:38:02,346
we had to build these aquariums
1339
00:38:02,346 --> 00:38:03,848
and however long they lasted
1340
00:38:03,848 --> 00:38:05,216
was your grade
1341
00:38:05,216 --> 00:38:05,416
you know
1342
00:38:05,416 --> 00:38:07,051
I mean like we had to put sand in there,
1343
00:38:07,051 --> 00:38:08,252
you had to put different plants in there
1344
00:38:08,252 --> 00:38:09,186
and what have you
1345
00:38:09,186 --> 00:38:10,054
and if they lasted
1346
00:38:10,054 --> 00:38:11,555
like the end of the whatever, you got
1347
00:38:11,555 --> 00:38:12,990
like an A so,
1348
00:38:12,990 --> 00:38:15,893
you know, and, and so we all made ours.
1349
00:38:15,893 --> 00:38:17,528
We went back for a three day vacation.
1350
00:38:17,528 --> 00:38:18,095
They came back
1351
00:38:18,095 --> 00:38:19,797
and they were all on the wall.
1352
00:38:19,797 --> 00:38:21,098
Okay, on, on this back wall.
1353
00:38:21,098 --> 00:38:21,799
I looked at mine
1354
00:38:21,799 --> 00:38:23,834
and everything in there was dead
1355
00:38:23,868 --> 00:38:24,035
wood.
1356
00:38:24,035 --> 00:38:26,437
Like it was like Chernobyl.
1357
00:38:26,437 --> 00:38:28,239
I was shocked.
1358
00:38:28,306 --> 00:38:29,507
I couldn't believe I did.
1359
00:38:29,507 --> 00:38:30,708
Everything was
1360
00:38:31,409 --> 00:38:33,911
so I opened up the window at lunch
1361
00:38:33,911 --> 00:38:39,517
and I pushed six of them out the window.
1362
00:38:39,517 --> 00:38:41,085
So we got to do over,
1363
00:38:41,085 --> 00:38:41,952
you know, six of us.
1364
00:38:41,952 --> 00:38:43,954
So, yeah, you know.
1365
00:38:44,221 --> 00:38:46,457
There you go. This science.
1366
00:38:46,457 --> 00:38:47,725
Okay, Robert? Yes, science.
1367
00:38:49,260 --> 00:38:49,493
All right.
1368
00:38:49,493 --> 00:38:52,563
We got to wrap it up here pretty quick.
1369
00:38:52,563 --> 00:38:53,931
So.
1370
00:38:53,931 --> 00:38:56,300
So offer up that experience.
1371
00:38:56,300 --> 00:38:56,500
Yeah.
1372
00:38:56,500 --> 00:38:58,703
Keep everybody posted of what's going on.
1373
00:38:58,703 --> 00:39:00,838
Make them part of the job.
1374
00:39:00,838 --> 00:39:01,706
Take all doubt
1375
00:39:01,706 --> 00:39:03,441
out of their mind of everything.
1376
00:39:03,441 --> 00:39:04,909
When you're going to be there,
1377
00:39:04,909 --> 00:39:06,977
you know how you like the colors.
1378
00:39:06,977 --> 00:39:08,279
I'm going to have a color down.
1379
00:39:08,279 --> 00:39:09,146
Let's get together
1380
00:39:09,146 --> 00:39:10,247
before I start capping
1381
00:39:10,247 --> 00:39:12,450
this color off, that kind of thing.
1382
00:39:12,450 --> 00:39:13,951
Make them part of the experience.
1383
00:39:13,951 --> 00:39:15,219
It's just going to go a long way
1384
00:39:15,219 --> 00:39:16,520
for everybody.
1385
00:39:16,520 --> 00:39:17,254
There is one more
1386
00:39:17,254 --> 00:39:17,988
I didn't bring up that
1387
00:39:17,988 --> 00:39:18,789
I wanted to bring up,
1388
00:39:18,789 --> 00:39:19,757
and that one is
1389
00:39:19,757 --> 00:39:21,125
that you made too much money
1390
00:39:21,125 --> 00:39:24,862
off me syndrome, which is real
1391
00:39:25,029 --> 00:39:26,530
sometimes where you've
1392
00:39:26,530 --> 00:39:27,865
you've finished a job,
1393
00:39:27,865 --> 00:39:28,132
you know,
1394
00:39:28,132 --> 00:39:28,766
you've been there a week
1395
00:39:28,766 --> 00:39:29,767
and I give you a 9000
1396
00:39:29,767 --> 00:39:31,402
or you're asking for $9,000.
1397
00:39:31,402 --> 00:39:31,902
And then
1398
00:39:31,902 --> 00:39:33,270
I started looking around like,
1399
00:39:33,270 --> 00:39:35,272
Wow, $9,000.
1400
00:39:35,673 --> 00:39:37,775
You got here like 36 hours,
1401
00:39:38,676 --> 00:39:40,678
and you have to be able to defend that
1402
00:39:40,678 --> 00:39:42,146
and that that happens.
1403
00:39:42,146 --> 00:39:43,314
That absolutely does happen,
1404
00:39:43,314 --> 00:39:44,515
especially when a guy went to school
1405
00:39:44,515 --> 00:39:45,816
for seven years.
1406
00:39:45,816 --> 00:39:47,685
And and he's you know, he's
1407
00:39:47,685 --> 00:39:50,321
not making anywhere near what you are.
1408
00:39:50,321 --> 00:39:52,022
You're in a pair of shorts
1409
00:39:52,022 --> 00:39:54,358
and you know, he's, you know,
1410
00:39:55,793 --> 00:39:56,994
maybe got long hair and
1411
00:39:56,994 --> 00:39:57,995
tattoos or whatever.
1412
00:39:57,995 --> 00:40:00,331
And this guy is his military whatever.
1413
00:40:00,331 --> 00:40:01,298
And he's done everything right
1414
00:40:01,298 --> 00:40:01,832
his whole life
1415
00:40:01,832 --> 00:40:03,267
and went to college these years.
1416
00:40:03,267 --> 00:40:05,069
And, you know, he's got six kids
1417
00:40:05,069 --> 00:40:05,603
and whatever
1418
00:40:05,603 --> 00:40:06,871
and he's barely making it through.
1419
00:40:06,871 --> 00:40:10,341
And and you're 26 years old
1420
00:40:10,341 --> 00:40:11,208
and you've got a six pack
1421
00:40:11,208 --> 00:40:12,343
stomach and he's
1422
00:40:12,343 --> 00:40:14,445
you know, £60 overweight.
1423
00:40:14,445 --> 00:40:15,279
And
1424
00:40:16,080 --> 00:40:16,380
now he's
1425
00:40:16,380 --> 00:40:18,382
going to write you a check for $9,000.
1426
00:40:18,382 --> 00:40:20,785
So sometimes that happens.
1427
00:40:20,785 --> 00:40:23,554
So, yeah, I think you have to be.
1428
00:40:23,554 --> 00:40:25,923
That's why the experience is everything.
1429
00:40:25,923 --> 00:40:27,858
If you get to the end of the job
1430
00:40:27,858 --> 00:40:28,926
and they just
1431
00:40:28,926 --> 00:40:30,494
you just knocked it out of the park
1432
00:40:30,494 --> 00:40:31,295
and you just
1433
00:40:31,295 --> 00:40:33,097
everything went great and you,
1434
00:40:33,097 --> 00:40:34,532
you bring in the newspaper every day
1435
00:40:34,532 --> 00:40:34,832
because it
1436
00:40:34,832 --> 00:40:36,467
sitting at the end of his driveway,
1437
00:40:36,467 --> 00:40:38,302
you're overly polite to him,
1438
00:40:38,302 --> 00:40:39,170
whatever you do,
1439
00:40:39,170 --> 00:40:41,105
all these different things at the end
1440
00:40:41,105 --> 00:40:42,506
and you know,
1441
00:40:42,506 --> 00:40:43,507
and especially sometimes
1442
00:40:43,507 --> 00:40:44,975
if I know, like, well, we, you know,
1443
00:40:44,975 --> 00:40:46,811
we make pretty good money on his job.
1444
00:40:46,811 --> 00:40:47,545
I'm like,
1445
00:40:47,545 --> 00:40:47,812
you know,
1446
00:40:47,812 --> 00:40:49,747
I might give him some coasters,
1447
00:40:49,747 --> 00:40:51,816
the furniture, you know what I mean?
1448
00:40:51,816 --> 00:40:53,050
And in, in
1449
00:40:53,050 --> 00:40:53,617
in the border
1450
00:40:53,617 --> 00:40:54,251
cleaning kit
1451
00:40:54,251 --> 00:40:56,120
and everything, just to, like,
1452
00:40:56,120 --> 00:40:57,922
just go over the top
1453
00:40:57,922 --> 00:40:59,490
and and then say, listen,
1454
00:40:59,490 --> 00:41:01,459
call me back in a year's time.
1455
00:41:01,459 --> 00:41:02,026
You know what I mean?
1456
00:41:02,026 --> 00:41:03,360
We go through a look at it.
1457
00:41:03,360 --> 00:41:04,295
He goes, is whatever.
1458
00:41:05,329 --> 00:41:06,363
Then, you know,
1459
00:41:06,363 --> 00:41:07,832
we really make good money on the job.
1460
00:41:07,832 --> 00:41:09,300
But it's funny
1461
00:41:09,300 --> 00:41:09,867
you said that
1462
00:41:09,867 --> 00:41:12,002
because I had that exact
1463
00:41:12,002 --> 00:41:14,104
same conversation with my dentist.
1464
00:41:14,672 --> 00:41:16,640
I did his floors
1465
00:41:16,740 --> 00:41:18,776
and he was literally cutting me a check
1466
00:41:18,776 --> 00:41:19,343
and he's like,
1467
00:41:19,343 --> 00:41:22,413
Holy mackerel, this, you know?
1468
00:41:22,413 --> 00:41:24,615
Yeah. And I'm like, Well,
1469
00:41:24,982 --> 00:41:25,382
yeah.
1470
00:41:25,382 --> 00:41:26,350
And him
1471
00:41:26,350 --> 00:41:27,852
and I were we're friends,
1472
00:41:27,852 --> 00:41:28,586
so we could,
1473
00:41:28,586 --> 00:41:30,955
you know, kind of bust with each other.
1474
00:41:30,955 --> 00:41:32,156
So I kind of busted him back.
1475
00:41:32,156 --> 00:41:32,723
I'm like, really?
1476
00:41:32,723 --> 00:41:33,924
I mean,
1477
00:41:34,758 --> 00:41:36,861
you're in my mouth for a cleaning.
1478
00:41:36,861 --> 00:41:39,230
You know, I'm like $200, you know?
1479
00:41:40,564 --> 00:41:41,432
And he goes, Hey,
1480
00:41:41,432 --> 00:41:41,665
you know,
1481
00:41:41,665 --> 00:41:43,400
I went to school for eight years
1482
00:41:43,400 --> 00:41:44,401
to learn how to do that.
1483
00:41:44,401 --> 00:41:45,736
I have a huge investment.
1484
00:41:45,736 --> 00:41:46,403
I go,
1485
00:41:46,570 --> 00:41:47,137
you know, my
1486
00:41:47,137 --> 00:41:48,539
machine is
1487
00:41:48,572 --> 00:41:49,907
yeah, I go, That machine right there
1488
00:41:49,907 --> 00:41:51,876
cost me 5000. And he
1489
00:41:52,943 --> 00:41:54,178
was pointing to the jumps and
1490
00:41:54,178 --> 00:41:56,080
he's like, No, no way.
1491
00:41:56,080 --> 00:41:58,315
And I'm like, Oh, hell yeah.
1492
00:41:59,016 --> 00:42:01,619
He did not believe that.
1493
00:42:02,086 --> 00:42:02,419
Wow.
1494
00:42:02,419 --> 00:42:04,655
And I said, I've been doing this
1495
00:42:04,655 --> 00:42:06,390
since I was four years old.
1496
00:42:06,390 --> 00:42:07,324
How many years is that?
1497
00:42:07,324 --> 00:42:08,926
You got eight years in school.
1498
00:42:08,926 --> 00:42:09,527
That's the time
1499
00:42:09,527 --> 00:42:11,962
you're just hacking around. That's it.
1500
00:42:11,962 --> 00:42:13,130
That was four.
1501
00:42:13,130 --> 00:42:13,931
Yes.
1502
00:42:13,931 --> 00:42:15,666
Hey, that's the other point
1503
00:42:15,666 --> 00:42:16,500
and we'll leave it at this.
1504
00:42:16,500 --> 00:42:17,301
Is that
1505
00:42:17,301 --> 00:42:18,302
is that you're
1506
00:42:18,302 --> 00:42:19,436
you're also paying me
1507
00:42:19,436 --> 00:42:21,672
for my experience to get to this point.
1508
00:42:21,672 --> 00:42:22,473
B, all these things
1509
00:42:22,473 --> 00:42:23,841
that I did, I talked about
1510
00:42:23,841 --> 00:42:26,043
I talked about the sanding process.
1511
00:42:26,043 --> 00:42:28,178
I talked about the staining process,
1512
00:42:28,178 --> 00:42:29,580
the finishing process.
1513
00:42:29,580 --> 00:42:31,081
We even go into the installation
1514
00:42:31,081 --> 00:42:32,583
with acclimation and
1515
00:42:32,583 --> 00:42:34,151
and subfloor prep
1516
00:42:34,151 --> 00:42:35,286
and all these other different things.
1517
00:42:35,286 --> 00:42:36,720
All these, you know,
1518
00:42:36,720 --> 00:42:37,421
all these things,
1519
00:42:37,421 --> 00:42:38,622
not to mention burning the bull.
1520
00:42:38,622 --> 00:42:40,658
These things that I make look easy.
1521
00:42:40,658 --> 00:42:42,259
Yes. Yes.
1522
00:42:42,259 --> 00:42:43,994
So that's what you're paying for.
1523
00:42:43,994 --> 00:42:46,530
All right, Rob, appreciate it, man.
1524
00:42:46,630 --> 00:42:47,898
We have a great episode coming up.
1525
00:42:47,898 --> 00:42:48,632
I'm looking forward to,
1526
00:42:48,632 --> 00:42:50,367
so we'll leave it at that.
1527
00:42:50,367 --> 00:42:51,435
There's been another episode
1528
00:42:51,435 --> 00:42:53,237
of On the Floor with Wayne and Rob.
1529
00:42:53,237 --> 00:43:02,246
Please stay tuned for another episode.