Wayne has a field day revisiting the Art of the Estimate episode and how Rob's basement project turned out. They also discuss risk assessment on jobs and the importance of factoring that into the jobs you bid. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/
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Hello.
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Welcome to another
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episode of On the Floor
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with Wayne and Rob
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and Wayne Highlander
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Director of sales for Bona Adhesives.
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And I'm Rob Johnson from Bona Training.
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How are you doing, Rob?
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Good, very good.
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How are you doing?
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I'm doing fantastic.
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Why did you get that cat
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to swallow the canary grin on your face?
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I think this is absolutely hilarious.
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Did an episode back
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called The Art of the Estimate,
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and during that, Rob
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uses an example in his own house.
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He was going to have
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some work done in his basement,
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and it was long overdue.
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And, you know, this is a big deal.
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And he really wanted to get it done
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and he's excited about it.
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He had someone come out
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and give an estimate for the job
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and he was over the moon,
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how professional they were,
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and that he wanted
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to be an advocate for them.
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And he didn't even want to.
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He was hoping
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the other two estimates
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were going to come in wrong or too high,
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or they didn't return the calls.
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He was so excited
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about how good they were.
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Matter of fact,
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Chris, can you roll an excerpt
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from that episode real quick?
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I knew they were
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going to be more expensive, but it
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didn't hurt.
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It doesn't hurt, you know, I mean,
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they have gone
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way over and above what I ever thought.
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They haven't even done the job yet.
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And I'm already recommending this company
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out there.
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Yeah, and they haven't done the work.
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Wow. Yeah.
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How crazy is that?
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So, Rob, tell us how it went.
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This company
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that was so good,
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you called me aside from the show
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and said,
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I can't believe how professional
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these people were,
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how good they were, how professional.
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I mean, this
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they answered the phone calls.
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They kept them every step of the way.
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How did it how did it go for you?
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Can I let me try to give you an analogy.
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Yeah.
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You know, when you see the Big Mac on
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a TV commercial,
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right?
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The Big Mac
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or even
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when you go to McDonald's
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and you look up on the board
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and there's just as that
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that beautiful Big Mac, you're just
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layers of perfection.
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That is what I went through. Okay.
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Because when you order the Big Mac.
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Yeah, but it's like half the size.
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Yeah, it's all squished up.
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Yeah.
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You mean born outside of it
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and everything? Excuse my language.
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Yeah. Yeah.
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So that's how this went.
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I ordered the Big Mac
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right off of the marketing piece and not.
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It has been a disaster, an absolute
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disaster,
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where the women
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and they started
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working and 2 hours into the job,
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they said,
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we really can't go much further.
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Oh, it's going to be another $40,000
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on a $16,000 job.
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So, you know, I'm
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and I'm like, what?
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What?
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What are you talking about?
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Another another 40 grand.
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He goes, Well, you know, you got this.
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You get that.
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And he goes,
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Then we really can't go much further.
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I go,
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Look, dude,
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I'm going to sign contract 16 grand.
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I didn't have a dry basement.
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And he's like, wow,
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you know, you need a new floor.
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You need to inject the walls,
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blah, blah, blah, blah, blah.
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It's probably going to be
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another $40,000.
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I said, Well, just,
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you know, do what you're doing.
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Just just stick to the original contract.
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And he goes, No, we really can't.
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And I go, Well,
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what the hell are you talking about?
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I go, Well, yeah,
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where am I supposed
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to come up with another 40 grand
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first off?
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And I would have never done any of this
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if you told me that
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the price was going to be $56,000,
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I would have made
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a different plan, right?
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I said, Why can't we
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do what
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we're supposed to do to your contract
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and then do the floor
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and then do the walls?
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And he goes, Wow,
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that's kind of backwards.
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I go, Well, so isn't the estimate.
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Then, then why didn't you tell me that?
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I never would have went
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for any of this stuff.
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Well, then it was downhill from there.
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From there it went downhill.
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And the saleslady is like,
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Yeah, hey, no problem.
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You know,
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we'll we'll show you some financing.
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And I'm like, Well,
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what the hell is going on?
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I never do in my life
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to the point to the point where I said
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I did a freakin podcast about you guys.
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I did a podcast about
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and I said, I'm
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a very important person
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in the wood floor.
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Yeah, yeah.
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And I spread the gospel of your company,
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and you guys are now doing this to me.
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I go,
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you're going to have about 80,000 people.
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That is
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what's really going on here
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that I don't know.
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It is absolutely hilarious to me.
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I'm sorry. Are you going to do it, man?
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It's so funny, right?
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It's the worst thing that Paul and I
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have been through in a long time.
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And you can't wipe
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the smile off of your face
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and you know what?
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I got it coming.
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The podcast was about
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the art of the estimate and.
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Super.
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Professional. Yes.
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You held them up as the gold standard
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and it was basically Friday.
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I still do.
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I still do.
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Okay.
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It was like my dad used to say, though
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the easiest sell in the world
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is the salesman. Yeah, right.
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That's the easiest sell in the world. So
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I was sold very easily.
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But, you know,
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I was just
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so excited
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to see such a professional company.
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So listen
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to take that a step further.
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There's more to the art of the estimate
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than the estimate.
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If you're going to give the gold
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standard of estimates,
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then the entire experience
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should be the gold standard.
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Yeah. Okay.
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Yep.
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Now, you know,
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I'm always talking about my son.
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I told you.
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I've told everybody.
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He's much better
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at doing flaws than I ever was.
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He's got a great guy.
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He's meticulous.
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He's a he is the gold standard.
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He's the guy who does even more.
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That's on the estimate for people.
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Yep. You know what I mean?
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His pieces are super high, but
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nobody ever, in the end goes, boy,
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you know, allowed us to get more, right?
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Yeah, always.
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They're like,
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oh, they can't wait to rave about him.
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Yep.
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We're this company.
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I'm like, You're kidding me.
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I mean, this is a freaking
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war with you people.
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And this
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and this bait and switch,
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like, hey, pulling on your drawing.
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Grab that 40 grand that we get. Yeah.
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Kicking around.
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Yeah.
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It can't go any further until.
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I you know, it's like,
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what were these
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and what were they thinking?
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You know.
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Unless you have the like,
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I mean, yeah,
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we all know
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in the day
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or even today, obviously today
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because you got it
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that someone would get into the tub,
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turn around with you in a couple hours.
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You go, Oh, by the way,
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we need another three times
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more than we said it was going to be.
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But we can't go any further.
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Yeah, we're going to tell you,
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like we're going to triple your price.
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Exactly.
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Yeah,
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we're going to
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more than triple your price
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because we really can't go
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a step further.
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What the hell are you talking about?
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You can't go any further.
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So let me ask you this now.
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Were there any red flags at all
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on the way?
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No, no, no.
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You wanted to believe?
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Absolutely not.
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There were absolutely
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no.
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They never during the estimate,
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they never mentioned
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injecting the walls for $21,000.
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She never mentioned that.
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She never mentioned. We do pause.
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We poor floors, you know.
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Now, I knew
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I was going to need a new floor,
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but I was going to
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I thought I was going to do
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the Lord of Crete thing.
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Yeah.
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That's why I was so happy
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that we did the lottery.
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I think I even mentioned it to you like
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I was talking to the guy about,
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you know, how to do my cellar
283
00:08:55,434 --> 00:08:57,503
and you know everything.
284
00:08:57,503 --> 00:09:00,473
And next thing you know, it's like, no,
285
00:09:00,473 --> 00:09:02,241
you got to do the walls and floor
286
00:09:02,241 --> 00:09:04,644
first before we do the French drain
287
00:09:04,644 --> 00:09:05,545
and dig everything out.
288
00:09:05,545 --> 00:09:08,247
And I'm like, well.
289
00:09:08,247 --> 00:09:10,583
So, so, okay, so here we are.
290
00:09:10,583 --> 00:09:12,652
Now you tell them, look,
291
00:09:12,718 --> 00:09:13,586
I mean, this is crazy.
292
00:09:13,586 --> 00:09:15,388
I'm I'm not going any further.
293
00:09:15,388 --> 00:09:17,323
I mean, you know, $40,000 laying around.
294
00:09:17,323 --> 00:09:18,724
That's not what you told me.
295
00:09:18,724 --> 00:09:19,659
They say, well,
296
00:09:19,659 --> 00:09:20,793
we have to do it that way.
297
00:09:20,793 --> 00:09:22,428
It's it's aspect
298
00:09:22,428 --> 00:09:23,362
where you have to the walls
299
00:09:23,362 --> 00:09:26,566
first, blah, blah.
300
00:09:26,566 --> 00:09:28,834
How can they justify the bid then?
301
00:09:29,602 --> 00:09:30,670
You know what I mean?
302
00:09:30,703 --> 00:09:31,804
Where does where does
303
00:09:31,804 --> 00:09:33,239
where does it go from there?
304
00:09:33,239 --> 00:09:34,974
I have no idea.
305
00:09:34,974 --> 00:09:35,741
I have no idea.
306
00:09:35,741 --> 00:09:38,911
And they had trenched out about
307
00:09:38,911 --> 00:09:41,314
three quarters of the cellar.
308
00:09:42,181 --> 00:09:42,682
Wow.
309
00:09:43,783 --> 00:09:44,684
They trenched it all.
310
00:09:44,684 --> 00:09:45,651
It was all trenched out.
311
00:09:45,651 --> 00:09:46,018
I mean,
312
00:09:46,018 --> 00:09:46,252
you know,
313
00:09:46,252 --> 00:09:48,154
they can move jackhammers and
314
00:09:48,154 --> 00:09:49,855
trash everything out.
315
00:09:49,855 --> 00:09:51,657
So where does it where does it so?
316
00:09:51,657 --> 00:09:53,259
So he says, so what do you want me to do?
317
00:09:53,259 --> 00:09:53,859
I go,
318
00:09:53,859 --> 00:09:55,328
I want you to do the freaking job
319
00:09:55,328 --> 00:09:56,762
that I paid for.
320
00:09:56,762 --> 00:09:57,363
Yeah.
321
00:09:57,363 --> 00:09:59,432
Just do the job that I paid for.
322
00:10:00,533 --> 00:10:02,234
Because all of a sudden I'm thinking,
323
00:10:02,234 --> 00:10:05,471
if ever you ever go to the Jiffy Lube,
324
00:10:05,671 --> 00:10:06,105
you know.
325
00:10:06,105 --> 00:10:08,407
Quick, quick oil change going to do that.
326
00:10:08,407 --> 00:10:10,276
And then they they go, hey,
327
00:10:10,276 --> 00:10:10,743
you know,
328
00:10:10,743 --> 00:10:11,510
your car's in there
329
00:10:11,510 --> 00:10:12,612
for a couple of minutes.
330
00:10:12,612 --> 00:10:13,746
And they go,
331
00:10:13,746 --> 00:10:15,147
I don't know if they do it around you,
332
00:10:15,147 --> 00:10:17,216
but here they go.
333
00:10:17,216 --> 00:10:17,550
Mr.
334
00:10:17,550 --> 00:10:18,985
Johnson, can we talk to you for a minute?
335
00:10:18,985 --> 00:10:19,885
And they bring you back
336
00:10:19,885 --> 00:10:21,354
and they show you a computer
337
00:10:21,354 --> 00:10:23,122
and they say you need your transmission.
338
00:10:23,122 --> 00:10:24,357
Flush, need your brake system
339
00:10:24,357 --> 00:10:25,324
flush, you need
340
00:10:25,324 --> 00:10:25,992
you need about
341
00:10:25,992 --> 00:10:28,127
another $700 worth of work.
342
00:10:29,028 --> 00:10:31,230
And I'm like, No, I'm good.
343
00:10:31,230 --> 00:10:32,898
I can do that myself, you know?
344
00:10:32,898 --> 00:10:35,401
Yeah, just yeah, I'll do it myself.
345
00:10:36,435 --> 00:10:36,802
I can't
346
00:10:36,802 --> 00:10:37,403
do doing oil
347
00:10:37,403 --> 00:10:38,904
change, but right now,
348
00:10:38,904 --> 00:10:40,172
flush my training myself.
349
00:10:40,172 --> 00:10:41,173
Don't worry about it, you know?
350
00:10:41,173 --> 00:10:41,574
Yeah, yeah.
351
00:10:41,574 --> 00:10:42,475
You just.
352
00:10:42,475 --> 00:10:45,745
Just change oil get
353
00:10:45,745 --> 00:10:47,947
I felt so I'm starting to feel.
354
00:10:47,947 --> 00:10:50,249
Is this what this is?
355
00:10:50,282 --> 00:10:51,550
Well, here's the thing, though.
356
00:10:51,550 --> 00:10:52,652
You can never feel good
357
00:10:52,652 --> 00:10:54,253
about what they're going to do
358
00:10:54,253 --> 00:10:55,921
because they told you
359
00:10:55,921 --> 00:10:57,123
that the other has to be done
360
00:10:57,123 --> 00:10:58,557
first, which I can see that
361
00:10:58,557 --> 00:10:59,492
it makes sense.
362
00:10:59,492 --> 00:11:00,793
So how can you possibly feel good
363
00:11:00,793 --> 00:11:01,761
about what they're going to do?
364
00:11:01,761 --> 00:11:03,429
You're going to pay them for now.
365
00:11:03,429 --> 00:11:03,996
Right.
366
00:11:04,330 --> 00:11:04,864
Right.
367
00:11:05,131 --> 00:11:07,233
So again, where is it sitting?
368
00:11:08,100 --> 00:11:09,001
So
369
00:11:12,705 --> 00:11:13,172
they have this
370
00:11:13,172 --> 00:11:15,474
like plastic moisture barrier
371
00:11:16,842 --> 00:11:17,677
that they put down
372
00:11:17,677 --> 00:11:21,047
just in case any of the moisture
373
00:11:21,547 --> 00:11:22,982
coming up through the floor.
374
00:11:22,982 --> 00:11:25,451
Okay.
375
00:11:25,451 --> 00:11:27,019
But I think 90% of it's come
376
00:11:27,019 --> 00:11:27,653
in through the wall.
377
00:11:28,888 --> 00:11:30,956
So they did the whole French drain thing.
378
00:11:31,490 --> 00:11:33,059
They put weep holes in the wall
379
00:11:33,059 --> 00:11:33,659
and everything.
380
00:11:33,659 --> 00:11:36,062
And it's just been amazing.
381
00:11:36,062 --> 00:11:36,929
I mean,
382
00:11:37,163 --> 00:11:39,899
when he started, the humidity was over
383
00:11:39,932 --> 00:11:43,869
almost 90% and now it's down to about 45.
384
00:11:43,869 --> 00:11:45,905
So what they did is work and great.
385
00:11:46,272 --> 00:11:47,707
Okay. Okay.
386
00:11:47,707 --> 00:11:48,941
I mean, the pumps are running.
387
00:11:48,941 --> 00:11:50,076
The place is dry.
388
00:11:50,076 --> 00:11:51,377
I mean, you can really feel
389
00:11:51,377 --> 00:11:52,411
it, smell it, see it.
390
00:11:52,411 --> 00:11:55,381
The whole thing is is great.
391
00:11:55,381 --> 00:11:56,615
And he goes, well,
392
00:11:56,615 --> 00:11:57,483
you know,
393
00:11:57,483 --> 00:12:00,286
we'll put the plastic thing in here
394
00:12:00,286 --> 00:12:01,320
and any
395
00:12:01,320 --> 00:12:04,356
water coming up from the ground will
396
00:12:04,356 --> 00:12:04,924
once you pour
397
00:12:04,924 --> 00:12:07,226
the concrete on top of this barrier
398
00:12:07,860 --> 00:12:08,427
type thing.
399
00:12:08,427 --> 00:12:09,528
So that's where it is now.
400
00:12:09,528 --> 00:12:11,664
I mean, everything works great.
401
00:12:11,664 --> 00:12:13,966
The dehumidifier they put in is amazing,
402
00:12:13,966 --> 00:12:15,634
you know? I mean, we're pumping,
403
00:12:17,069 --> 00:12:18,137
you know, what, a ton
404
00:12:18,137 --> 00:12:19,238
of water,
405
00:12:19,238 --> 00:12:19,905
the basement
406
00:12:19,905 --> 00:12:21,173
and the we pulled from the wall
407
00:12:21,173 --> 00:12:22,174
and all that stuff.
408
00:12:22,174 --> 00:12:23,776
Okay, so I'm trying.
409
00:12:23,776 --> 00:12:25,644
I'm thinking, are they.
410
00:12:25,644 --> 00:12:27,880
Yeah, it was it's just a B.S. thing that.
411
00:12:28,013 --> 00:12:28,514
Yeah.
412
00:12:28,647 --> 00:12:28,981
You know,
413
00:12:28,981 --> 00:12:30,683
they're trying to Jiffy Lube here.
414
00:12:30,683 --> 00:12:31,951
Yeah. Yeah.
415
00:12:31,951 --> 00:12:33,919
Or was it really needed. Yeah, you can.
416
00:12:33,919 --> 00:12:34,820
Or is it neat?
417
00:12:34,820 --> 00:12:36,989
Like, I know I need a new floor.
418
00:12:36,989 --> 00:12:39,792
Yeah, you know, I knew I needed that.
419
00:12:40,292 --> 00:12:42,128
But here's the no.
420
00:12:42,128 --> 00:12:43,963
Is it?
421
00:12:43,963 --> 00:12:46,098
So the kid who's working here and now,
422
00:12:46,098 --> 00:12:46,832
the three guys
423
00:12:46,832 --> 00:12:49,668
that they got working here, three kids.
424
00:12:49,668 --> 00:12:51,403
Awesome kids.
425
00:12:52,037 --> 00:12:52,471
Awesome.
426
00:12:52,471 --> 00:12:53,539
And the kid keeps saying to me,
427
00:12:53,539 --> 00:12:55,474
he goes, yeah, I, I feel I'm sorry.
428
00:12:55,474 --> 00:12:56,208
He goes, I'm sorry.
429
00:12:56,208 --> 00:12:57,243
I'm the one who says, Keep down
430
00:12:57,243 --> 00:12:58,410
all this stuff.
431
00:12:58,744 --> 00:12:59,612
I said, I get it.
432
00:12:59,612 --> 00:13:01,680
And these kids work their stuff.
433
00:13:01,680 --> 00:13:03,482
They came in on Sunday.
434
00:13:03,482 --> 00:13:06,485
They've been doing just an amazing job.
435
00:13:06,619 --> 00:13:07,052
Okay.
436
00:13:08,120 --> 00:13:09,121
With them.
437
00:13:09,121 --> 00:13:09,889
Also trying
438
00:13:09,889 --> 00:13:11,323
to deal with
439
00:13:11,390 --> 00:13:12,591
their boss and me
440
00:13:12,591 --> 00:13:14,360
and, you know, salespeople
441
00:13:14,360 --> 00:13:16,228
and all this know.
442
00:13:16,228 --> 00:13:17,029
Yeah, that is,
443
00:13:17,029 --> 00:13:17,396
you know,
444
00:13:17,396 --> 00:13:18,497
and these kids are just trying
445
00:13:18,497 --> 00:13:19,331
to do a really good job.
446
00:13:19,331 --> 00:13:20,299
And I think that
447
00:13:20,299 --> 00:13:21,934
I think they did a great job.
448
00:13:21,934 --> 00:13:23,402
You know, that's good. It's hard.
449
00:13:23,402 --> 00:13:25,304
Working kids did a great job.
450
00:13:25,304 --> 00:13:28,140
Pleasure to be around, you know,
451
00:13:28,140 --> 00:13:31,143
frankly on time, all that stuff.
452
00:13:31,143 --> 00:13:33,712
But oh, my gosh.
453
00:13:33,712 --> 00:13:35,347
When you told me what was going on
454
00:13:35,347 --> 00:13:37,383
after that episode we had.
455
00:13:37,383 --> 00:13:39,451
Oh, I yes, I couldn't believe it.
456
00:13:40,953 --> 00:13:42,688
You and me both to the point
457
00:13:42,688 --> 00:13:44,723
where I'm yelling at this kid.
458
00:13:44,723 --> 00:13:48,394
I did a podcast about you people.
459
00:13:48,928 --> 00:13:51,030
I did great. You were.
460
00:13:51,530 --> 00:13:53,766
Yeah, you know, here's some of that.
461
00:13:53,766 --> 00:13:56,302
All right. I said, okay. All right.
462
00:13:56,302 --> 00:13:58,137
How much is a new basement floor?
463
00:13:58,137 --> 00:13:58,737
Mm hmm.
464
00:13:59,038 --> 00:14:01,140
And he goes, I'll get back to you.
465
00:14:01,207 --> 00:14:03,142
He calls the boss or whatever.
466
00:14:04,677 --> 00:14:07,446
It's $9,000 for the new basement floor.
467
00:14:07,713 --> 00:14:10,683
Wow. I was like, okay,
468
00:14:10,683 --> 00:14:13,719
so then they send me the paperwork
469
00:14:13,886 --> 00:14:15,387
three days later.
470
00:14:16,388 --> 00:14:17,957
Now it's 14,000.
471
00:14:17,957 --> 00:14:20,125
Yeah, that's a problem in.
472
00:14:20,125 --> 00:14:22,328
14, it went from 9 to 14.
473
00:14:22,761 --> 00:14:26,131
So the kid said to me, it's
474
00:14:26,131 --> 00:14:27,700
going to be probably around nine.
475
00:14:27,700 --> 00:14:29,768
It might be slightly higher. Yeah.
476
00:14:29,802 --> 00:14:31,337
So the kid said to me,
477
00:14:31,337 --> 00:14:32,671
Did you make up your mind
478
00:14:32,671 --> 00:14:33,806
on the basement floor?
479
00:14:33,806 --> 00:14:36,375
I go, You told me nine, right?
480
00:14:36,842 --> 00:14:37,042
Yeah.
481
00:14:37,042 --> 00:14:37,910
He goes, Yeah, nine
482
00:14:37,910 --> 00:14:39,044
or maybe a little higher.
483
00:14:39,044 --> 00:14:41,714
I go, Yeah, well it just came in at 14.
484
00:14:42,982 --> 00:14:45,417
I go, That's $5,000.
485
00:14:45,517 --> 00:14:46,685
That's not a little.
486
00:14:46,685 --> 00:14:47,953
Yeah, a little.
487
00:14:47,953 --> 00:14:50,256
Would have been 800.
488
00:14:50,256 --> 00:14:51,790
Yeah. Yeah.
489
00:14:51,790 --> 00:14:52,725
Right. Yeah.
490
00:14:52,725 --> 00:14:55,160
$5,000 more.
491
00:14:55,828 --> 00:14:58,831
Wow. Well I'm,
492
00:14:58,831 --> 00:14:59,798
I'm getting in touch
493
00:14:59,798 --> 00:15:01,267
with other people to lay the floor
494
00:15:01,267 --> 00:15:02,001
and yeah.
495
00:15:02,001 --> 00:15:04,637
Yeah, finish this thing, because.
496
00:15:04,637 --> 00:15:06,405
That's insane, man.
497
00:15:06,405 --> 00:15:07,373
And the smirk,
498
00:15:07,373 --> 00:15:09,742
the smile is still on your face.
499
00:15:09,742 --> 00:15:12,611
I feel. I feel duped.
500
00:15:12,912 --> 00:15:14,013
I really do.
501
00:15:14,013 --> 00:15:15,648
Yeah, I was
502
00:15:15,648 --> 00:15:17,583
I mean, the things I was saying
503
00:15:17,583 --> 00:15:20,019
when I think back to what I was saying
504
00:15:20,019 --> 00:15:21,420
there and that,
505
00:15:21,487 --> 00:15:23,289
oh, I'm rooting for this company.
506
00:15:23,289 --> 00:15:24,924
Oh, my gosh.
507
00:15:24,924 --> 00:15:25,724
Okay.
508
00:15:25,724 --> 00:15:27,693
I mean, I'm not laughing at you, man.
509
00:15:27,693 --> 00:15:29,161
I'm really not.
510
00:15:29,161 --> 00:15:32,564
I'm really not me and I it sucks,
511
00:15:32,932 --> 00:15:34,600
but it just the timing
512
00:15:34,600 --> 00:15:35,701
of everything was just crazy.
513
00:15:37,069 --> 00:15:38,871
Unbelievable.
514
00:15:38,871 --> 00:15:40,906
Just an unbelievable.
515
00:15:41,707 --> 00:15:43,809
And so I think the
516
00:15:45,878 --> 00:15:49,682
to follow up on our estimate show
517
00:15:49,982 --> 00:15:53,852
is, boy, you better just
518
00:15:54,320 --> 00:15:57,222
I think what this company did was a way
519
00:15:57,222 --> 00:15:58,624
overpromised and way
520
00:15:58,624 --> 00:16:00,859
under-delivered where it should be
521
00:16:01,193 --> 00:16:02,761
the other way around,
522
00:16:02,761 --> 00:16:03,729
make some promises,
523
00:16:03,729 --> 00:16:04,930
but always over deliver.
524
00:16:04,930 --> 00:16:07,166
People are going to feel better.
525
00:16:07,266 --> 00:16:10,202
One mistake when contractors underbid
526
00:16:10,202 --> 00:16:12,905
a project is that now
527
00:16:14,573 --> 00:16:15,441
goes next.
528
00:16:15,441 --> 00:16:15,808
You know,
529
00:16:15,808 --> 00:16:16,475
there's a quality
530
00:16:16,475 --> 00:16:17,476
go to
531
00:16:17,476 --> 00:16:19,278
the quality of the materials, go
532
00:16:19,278 --> 00:16:20,813
the quality of the workmanship, go
533
00:16:20,813 --> 00:16:21,880
what are the
534
00:16:21,880 --> 00:16:22,181
you know,
535
00:16:22,181 --> 00:16:23,515
then like, you know,
536
00:16:23,515 --> 00:16:24,817
you got to be worried about,
537
00:16:24,817 --> 00:16:26,552
well, how are they going to make this up?
538
00:16:26,552 --> 00:16:27,853
I mean, we had to cut corners somewhere.
539
00:16:27,853 --> 00:16:28,954
I'm sure they're like you said,
540
00:16:28,954 --> 00:16:30,356
they're fine now.
541
00:16:31,123 --> 00:16:31,357
You know,
542
00:16:31,357 --> 00:16:31,724
you could do
543
00:16:31,724 --> 00:16:34,059
is put your house up on stilts.
544
00:16:34,059 --> 00:16:35,327
I was thinking,
545
00:16:35,327 --> 00:16:39,398
you know, the companies that do that.
546
00:16:39,398 --> 00:16:40,833
Thanks for that idea.
547
00:16:40,833 --> 00:16:42,234
Yeah, I appreciate. That.
548
00:16:42,234 --> 00:16:43,369
Using that in your neck of the woods.
549
00:16:43,369 --> 00:16:44,903
Yes, it's in Florida around the oceans.
550
00:16:44,903 --> 00:16:46,071
But you could be like the first guy
551
00:16:46,071 --> 00:16:47,306
in the neighborhood.
552
00:16:47,306 --> 00:16:48,907
And then when people actually got
553
00:16:48,907 --> 00:16:51,710
basements, I mean, you know, really.
554
00:16:52,444 --> 00:16:53,112
At one point
555
00:16:53,112 --> 00:16:53,712
I was just thinking,
556
00:16:53,712 --> 00:16:54,279
what would it cost
557
00:16:54,279 --> 00:16:55,547
just to fill the hole cellar
558
00:16:55,547 --> 00:16:58,150
and just fill the whole cellar? Just just
559
00:16:59,218 --> 00:16:59,651
pull a
560
00:16:59,651 --> 00:17:00,753
concrete truck up to
561
00:17:00,753 --> 00:17:03,055
there and just load it up. Just fill it.
562
00:17:03,655 --> 00:17:04,590
Will sink one,
563
00:17:04,590 --> 00:17:04,890
you know,
564
00:17:04,890 --> 00:17:08,794
one foot at a time for the next 30 years.
565
00:17:08,794 --> 00:17:11,230
You know, on top of everything.
566
00:17:11,864 --> 00:17:12,364
I don't know
567
00:17:12,364 --> 00:17:14,666
what's going on around you, but
568
00:17:14,666 --> 00:17:15,634
this is definitely
569
00:17:15,634 --> 00:17:17,302
one of the wettest seasons
570
00:17:17,302 --> 00:17:19,471
I've ever seen since I've lived there.
571
00:17:19,471 --> 00:17:20,939
You know something?
572
00:17:20,939 --> 00:17:21,774
For the first time
573
00:17:21,774 --> 00:17:23,242
that I've lived in this house,
574
00:17:23,242 --> 00:17:25,244
I have doors that stick.
575
00:17:25,244 --> 00:17:26,378
When I open and close the door,
576
00:17:26,378 --> 00:17:28,313
it really. Yeah.
577
00:17:28,313 --> 00:17:30,249
And I've got to just the slightest
578
00:17:30,249 --> 00:17:31,917
the lightest light is little small
579
00:17:31,917 --> 00:17:34,386
cup in my, my living room.
580
00:17:34,953 --> 00:17:36,221
Put an air mover downstairs
581
00:17:36,221 --> 00:17:36,989
and I've done some things
582
00:17:36,989 --> 00:17:37,723
open the doors up
583
00:17:37,723 --> 00:17:38,490
down there and everything.
584
00:17:38,490 --> 00:17:39,858
But that's unusual.
585
00:17:39,858 --> 00:17:40,559
I've never had this in
586
00:17:40,559 --> 00:17:41,460
nine years I've been here.
587
00:17:42,728 --> 00:17:44,663
So yeah, we've had a very wet
588
00:17:44,663 --> 00:17:45,397
winter here.
589
00:17:45,397 --> 00:17:47,766
So I mean, at one point last year
590
00:17:48,700 --> 00:17:49,835
I was watching the pool
591
00:17:49,835 --> 00:17:51,603
just get lower and lower and lower
592
00:17:51,603 --> 00:17:52,404
and I just
593
00:17:52,471 --> 00:17:54,973
and he never wants to fill the pool with
594
00:17:54,973 --> 00:17:55,641
from the hose
595
00:17:55,641 --> 00:17:56,108
because it's our
596
00:17:56,108 --> 00:17:58,610
well so she's afraid that
597
00:17:58,610 --> 00:18:00,646
we're just one shower away from the well
598
00:18:00,646 --> 00:18:02,681
going right you know. Yeah.
599
00:18:02,681 --> 00:18:03,715
So
600
00:18:04,616 --> 00:18:06,752
you know the pool water was going.
601
00:18:06,752 --> 00:18:08,987
Yeah yeah.
602
00:18:08,987 --> 00:18:11,223
So I kept thinking that I might have to
603
00:18:11,223 --> 00:18:12,958
get another load of water,
604
00:18:12,958 --> 00:18:14,493
you know, because we were losing.
605
00:18:14,493 --> 00:18:16,462
So the whole front lawn
606
00:18:16,462 --> 00:18:18,197
was just about dead
607
00:18:18,197 --> 00:18:20,265
because she won't let me water the lawn.
608
00:18:20,265 --> 00:18:21,667
Right. Dry.
609
00:18:21,667 --> 00:18:23,335
We have a tree that I decorate
610
00:18:23,335 --> 00:18:24,603
every Christmas out front
611
00:18:24,603 --> 00:18:26,371
and a big 20 foot, you know,
612
00:18:26,371 --> 00:18:27,840
Christmas tree.
613
00:18:27,906 --> 00:18:31,210
Half of that tree is like dying, right?
614
00:18:31,276 --> 00:18:33,045
Yeah. And this season,
615
00:18:34,146 --> 00:18:35,581
the pool has been spilling
616
00:18:35,581 --> 00:18:36,782
over all year long.
617
00:18:36,782 --> 00:18:39,418
The front lawn looks like
618
00:18:39,418 --> 00:18:41,520
a gusta, manicured,
619
00:18:41,820 --> 00:18:44,089
beautiful pine tree.
620
00:18:44,790 --> 00:18:45,357
That's amazing
621
00:18:45,357 --> 00:18:46,825
what a little water will do.
622
00:18:46,825 --> 00:18:48,660
Yep. Yep.
623
00:18:48,660 --> 00:18:49,761
So I know everybody.
624
00:18:49,761 --> 00:18:51,463
That's climate change, I think math.
625
00:18:51,463 --> 00:18:52,865
Maybe they just.
626
00:18:52,865 --> 00:18:54,399
Maybe somebody upstairs said
627
00:18:54,399 --> 00:18:55,467
it's time that they.
628
00:18:55,467 --> 00:18:56,702
We get some water out there.
629
00:18:56,702 --> 00:18:57,002
Yeah.
630
00:18:57,002 --> 00:18:58,303
Yeah, water out there.
631
00:18:58,303 --> 00:18:59,371
Hmm.
632
00:19:00,038 --> 00:19:00,639
Well, today
633
00:19:00,639 --> 00:19:01,740
I was going to talk about
634
00:19:01,740 --> 00:19:03,175
risk assessment on jobs,
635
00:19:03,175 --> 00:19:04,309
and we never really talked about
636
00:19:04,309 --> 00:19:05,511
that is when you build a job,
637
00:19:05,511 --> 00:19:06,912
do you look at the risk assessment
638
00:19:06,912 --> 00:19:10,749
of what that job is?
639
00:19:10,749 --> 00:19:11,850
You know,
640
00:19:12,684 --> 00:19:14,786
to be able to standardize things and,
641
00:19:14,786 --> 00:19:17,222
you know, make things as automated
642
00:19:17,523 --> 00:19:18,423
as you can
643
00:19:18,423 --> 00:19:19,591
so everything is like a
644
00:19:19,591 --> 00:19:22,027
like a cookie cutter in our industry.
645
00:19:22,027 --> 00:19:23,996
I mean, versus
646
00:19:23,996 --> 00:19:26,698
taking on, you know, custom jobs
647
00:19:26,698 --> 00:19:28,167
like a good,
648
00:19:28,167 --> 00:19:28,767
good example
649
00:19:28,767 --> 00:19:30,169
is, let's say, a job
650
00:19:30,169 --> 00:19:31,670
that someone else in and finish.
651
00:19:31,670 --> 00:19:32,771
It looks great.
652
00:19:32,771 --> 00:19:34,306
And there were some damages,
653
00:19:34,306 --> 00:19:34,540
you know,
654
00:19:34,540 --> 00:19:35,874
and they want you to come in
655
00:19:35,874 --> 00:19:38,343
and send an area over and repair
656
00:19:38,343 --> 00:19:40,312
it and have it match.
657
00:19:40,312 --> 00:19:41,446
Okay.
658
00:19:41,446 --> 00:19:43,081
That's a custom job.
659
00:19:43,081 --> 00:19:45,551
If you look at it, automotive shops
660
00:19:45,551 --> 00:19:46,418
that do custom work,
661
00:19:46,418 --> 00:19:48,687
they're really highly specialized work.
662
00:19:48,687 --> 00:19:50,322
I mean, they charge an absolute fortune
663
00:19:50,322 --> 00:19:52,558
and they're very
664
00:19:52,558 --> 00:19:53,959
hard to come by, a really good job
665
00:19:53,959 --> 00:19:58,397
that does that kind of work.
666
00:19:58,397 --> 00:19:59,698
And in floors,
667
00:19:59,698 --> 00:20:01,200
if we're doing the same type of thing
668
00:20:01,200 --> 00:20:01,900
where it's not, it's
669
00:20:01,900 --> 00:20:03,135
not something that you can go
670
00:20:03,135 --> 00:20:04,870
in, you just lay new flooring out.
671
00:20:04,870 --> 00:20:06,271
You go like a lot of companies
672
00:20:06,271 --> 00:20:07,472
have bigger companies
673
00:20:07,472 --> 00:20:08,974
don't get don't get really involved
674
00:20:08,974 --> 00:20:10,542
in a lot of that
675
00:20:10,542 --> 00:20:11,076
those jobs
676
00:20:11,076 --> 00:20:12,477
where they're matching custom staff
677
00:20:12,477 --> 00:20:13,245
and whatever,
678
00:20:13,245 --> 00:20:14,613
they're just in and out
679
00:20:14,613 --> 00:20:16,682
like home track builders, for instance.
680
00:20:16,682 --> 00:20:17,482
They're going to go in there,
681
00:20:17,482 --> 00:20:18,450
they're going to do the same thing.
682
00:20:18,450 --> 00:20:19,351
They're going to put the product down.
683
00:20:19,351 --> 00:20:20,252
They're going to get out and go.
684
00:20:21,420 --> 00:20:23,855
It's all pretty much the same
685
00:20:24,823 --> 00:20:26,992
if you're doing that type of work where
686
00:20:26,992 --> 00:20:27,993
there's a there's
687
00:20:27,993 --> 00:20:30,229
you know, you have to say match it.
688
00:20:30,229 --> 00:20:30,862
You know, they
689
00:20:30,862 --> 00:20:31,964
are you going in, you got to match it.
690
00:20:31,964 --> 00:20:33,131
Exactly.
691
00:20:33,131 --> 00:20:34,399
Well you got a pre finished floor
692
00:20:34,399 --> 00:20:36,134
with a very thin where layer
693
00:20:36,134 --> 00:20:37,469
and they don't want it taken out.
694
00:20:37,469 --> 00:20:37,803
They said
695
00:20:37,803 --> 00:20:38,203
oh you know
696
00:20:38,203 --> 00:20:40,005
they really want you to send it over.
697
00:20:40,005 --> 00:20:41,540
You might be hitting,
698
00:20:41,540 --> 00:20:43,542
you might be burning through some areas.
699
00:20:45,210 --> 00:20:47,012
I think sometimes
700
00:20:47,012 --> 00:20:47,980
looking at the risk
701
00:20:47,980 --> 00:20:49,514
assessment on the jobs is do
702
00:20:49,514 --> 00:20:50,849
I really want this job?
703
00:20:50,849 --> 00:20:53,285
Because there's a risk involved.
704
00:20:53,285 --> 00:20:55,988
And I just I don't know, I thought
705
00:20:56,021 --> 00:20:56,221
was it
706
00:20:56,221 --> 00:20:58,690
kind of a good topic to talk about?
707
00:20:58,690 --> 00:21:00,492
And you got to get paid for those risks
708
00:21:00,492 --> 00:21:02,494
because they're not cookie cutters, man.
709
00:21:02,494 --> 00:21:03,528
It brings in highly
710
00:21:03,528 --> 00:21:06,265
specialized skill of doing certain things
711
00:21:06,265 --> 00:21:06,865
and matching
712
00:21:06,865 --> 00:21:09,568
and matching C levels, matching stains.
713
00:21:09,968 --> 00:21:10,802
Considering what
714
00:21:10,802 --> 00:21:11,970
the sun's going to do to the floor
715
00:21:11,970 --> 00:21:14,640
and what the sun has done to the floor.
716
00:21:14,640 --> 00:21:18,110
If the subfloor is, is real, spongy,
717
00:21:18,610 --> 00:21:19,878
and now you're going to get the boards
718
00:21:19,878 --> 00:21:20,712
moving up and down,
719
00:21:20,712 --> 00:21:22,047
you're going to get some white lines
720
00:21:22,047 --> 00:21:23,115
because of that.
721
00:21:23,115 --> 00:21:23,582
You know,
722
00:21:23,582 --> 00:21:25,917
all these things that come into it.
723
00:21:25,917 --> 00:21:26,451
And every time
724
00:21:26,451 --> 00:21:27,452
I look at these type of things,
725
00:21:27,452 --> 00:21:28,320
Rob, to me
726
00:21:28,320 --> 00:21:30,722
it always comes down to communication
727
00:21:30,722 --> 00:21:32,924
and sometimes happens.
728
00:21:33,425 --> 00:21:34,726
Sometimes it's a red flag to me
729
00:21:34,726 --> 00:21:36,528
when things go to smooth,
730
00:21:36,528 --> 00:21:37,663
you know, like, you know what I mean?
731
00:21:37,663 --> 00:21:39,698
Like, the conversation just.
732
00:21:39,698 --> 00:21:41,500
Just seems like it's too easy,
733
00:21:41,500 --> 00:21:42,267
you know what I mean?
734
00:21:42,267 --> 00:21:44,236
Like, money is going to fix everything.
735
00:21:44,236 --> 00:21:45,504
And I think there's times
736
00:21:45,504 --> 00:21:46,672
you have to actually sit down
737
00:21:46,672 --> 00:21:49,107
across the table from them and say, Look,
738
00:21:50,042 --> 00:21:50,609
I want you
739
00:21:50,609 --> 00:21:54,579
to know exactly what is at play here.
740
00:21:54,579 --> 00:21:57,049
Here's the risks, here's what we can do,
741
00:21:57,115 --> 00:21:58,850
here's what you're up against.
742
00:21:58,850 --> 00:22:01,320
And I really think that sometimes
743
00:22:01,620 --> 00:22:02,487
when things are going
744
00:22:02,487 --> 00:22:03,689
like almost too fast
745
00:22:03,689 --> 00:22:04,222
or you're not really
746
00:22:04,222 --> 00:22:06,024
getting to the decision maker,
747
00:22:06,024 --> 00:22:08,193
you're getting to a general contractor
748
00:22:08,193 --> 00:22:10,295
who wouldn't work on behalf of the owner.
749
00:22:10,829 --> 00:22:12,464
There's times when I tell him, look,
750
00:22:12,464 --> 00:22:14,366
I want to bring the owner in on this.
751
00:22:14,366 --> 00:22:16,535
I want to tell them in my own words
752
00:22:16,535 --> 00:22:18,470
what I think the situation is.
753
00:22:18,470 --> 00:22:20,339
And here's their options.
754
00:22:20,439 --> 00:22:22,007
And because I've been told before,
755
00:22:22,007 --> 00:22:23,642
we're not not they just want to say
756
00:22:23,642 --> 00:22:25,110
and we finish it. No, they understand.
757
00:22:25,110 --> 00:22:25,744
They get it. Yeah.
758
00:22:25,744 --> 00:22:27,512
They just want to say and finish it.
759
00:22:27,512 --> 00:22:28,947
But then if I get a chance
760
00:22:28,947 --> 00:22:30,816
to talk to them, say, look.
761
00:22:30,816 --> 00:22:31,683
Here's are you going.
762
00:22:31,683 --> 00:22:32,150
To be happy
763
00:22:32,150 --> 00:22:32,718
with this
764
00:22:32,718 --> 00:22:33,518
when you look across this
765
00:22:33,518 --> 00:22:34,419
beautiful new house,
766
00:22:34,419 --> 00:22:36,088
is the remodeling done?
767
00:22:36,088 --> 00:22:37,255
Be honest with yourself.
768
00:22:37,255 --> 00:22:38,357
And is this going to be something
769
00:22:38,357 --> 00:22:38,657
that you're
770
00:22:38,657 --> 00:22:39,858
just going to have a hard time
771
00:22:39,858 --> 00:22:43,261
living with or for this amount of money,
772
00:22:43,261 --> 00:22:46,131
another $40,000 in your case?
773
00:22:46,531 --> 00:22:50,068
So we could we could put a new floor in,
774
00:22:50,335 --> 00:22:51,203
you know what I mean?
775
00:22:51,203 --> 00:22:52,371
Without getting to doing
776
00:22:52,371 --> 00:22:53,772
what happened to you?
777
00:22:53,772 --> 00:22:56,308
An unfortunate sap who was just just
778
00:22:57,876 --> 00:22:59,644
a homeowner is trying to
779
00:22:59,644 --> 00:23:00,112
just trying
780
00:23:00,112 --> 00:23:02,647
to get a repair done,
781
00:23:02,647 --> 00:23:03,982
you know what I mean?
782
00:23:04,015 --> 00:23:04,683
Yeah.
783
00:23:04,850 --> 00:23:05,784
I think.
784
00:23:05,784 --> 00:23:06,118
Oh, there's.
785
00:23:06,118 --> 00:23:06,518
Times
786
00:23:06,518 --> 00:23:08,320
when you got to have that conversation
787
00:23:08,320 --> 00:23:10,088
and I've walked away from jobs
788
00:23:10,088 --> 00:23:11,490
because I felt like they didn't
789
00:23:11,490 --> 00:23:12,090
get what I was,
790
00:23:12,090 --> 00:23:13,291
what I was to get
791
00:23:13,291 --> 00:23:15,160
what I was trying to tell them
792
00:23:15,160 --> 00:23:16,261
that even though I still telling them
793
00:23:16,261 --> 00:23:18,497
I'm looking at them, whatever.
794
00:23:18,530 --> 00:23:19,931
And it just seemed like it wasn't
795
00:23:19,931 --> 00:23:22,200
it wasn't getting to them.
796
00:23:22,200 --> 00:23:25,537
And I've needed jobs because of it
797
00:23:26,104 --> 00:23:27,239
and because I look at my schedule.
798
00:23:27,239 --> 00:23:28,006
Go look.
799
00:23:28,440 --> 00:23:29,040
I got three
800
00:23:29,040 --> 00:23:31,042
I got two months worth of work here
801
00:23:31,042 --> 00:23:32,844
and these next jobs are lined out.
802
00:23:32,844 --> 00:23:33,245
Beautiful.
803
00:23:33,245 --> 00:23:35,080
And I don't have time for something
804
00:23:35,080 --> 00:23:36,047
that that that
805
00:23:36,047 --> 00:23:37,849
if this does go south now,
806
00:23:37,849 --> 00:23:39,117
I have to invest this much energy
807
00:23:39,117 --> 00:23:40,352
and time into it.
808
00:23:40,352 --> 00:23:41,353
So this many employees
809
00:23:41,353 --> 00:23:43,588
that I don't have time for it for.
810
00:23:43,588 --> 00:23:46,024
So if I do a risk evaluation on it,
811
00:23:46,658 --> 00:23:47,259
I'll say no.
812
00:23:47,259 --> 00:23:48,660
As a businessman,
813
00:23:48,660 --> 00:23:49,861
this doesn't make sense,
814
00:23:49,861 --> 00:23:52,097
because you know what can happen, Rob, is
815
00:23:52,964 --> 00:23:54,299
ego can come into play
816
00:23:56,735 --> 00:23:58,437
sometimes.
817
00:23:58,470 --> 00:24:00,806
And I've been guilty of this, too.
818
00:24:00,806 --> 00:24:01,239
You want to be
819
00:24:01,239 --> 00:24:02,808
the guy that can do anything,
820
00:24:02,808 --> 00:24:04,176
you know, they say, Well,
821
00:24:04,176 --> 00:24:05,043
I talked to another floor guy
822
00:24:05,043 --> 00:24:05,343
and he goes,
823
00:24:05,343 --> 00:24:06,111
You can't see on this floor
824
00:24:06,111 --> 00:24:06,745
where you want to go.
825
00:24:06,745 --> 00:24:07,913
Well, I can see on that floor
826
00:24:07,913 --> 00:24:08,447
or I don't know
827
00:24:08,447 --> 00:24:09,147
what you're talking about.
828
00:24:09,147 --> 00:24:11,349
I can. Yeah, I can that I can match that.
829
00:24:11,349 --> 00:24:11,683
You know,
830
00:24:11,683 --> 00:24:12,417
I mean, you know,
831
00:24:12,417 --> 00:24:13,785
you have to be careful
832
00:24:13,785 --> 00:24:16,288
that you're, you know, what you say
833
00:24:16,455 --> 00:24:17,656
you're something doesn't
834
00:24:17,656 --> 00:24:19,291
cast a check that your mouth can't go.
835
00:24:19,291 --> 00:24:20,392
I can't remember that expression
836
00:24:20,392 --> 00:24:22,027
that I can't repeat on the air.
837
00:24:22,027 --> 00:24:23,462
You don't write a check that your
838
00:24:23,462 --> 00:24:24,463
whatever it is.
839
00:24:24,463 --> 00:24:27,566
It don't don't write an alligator
840
00:24:27,599 --> 00:24:29,701
don't write something about an alligator.
841
00:24:29,701 --> 00:24:32,037
Check with a frog's mouth or something.
842
00:24:32,170 --> 00:24:33,305
Something or something like that.
843
00:24:33,305 --> 00:24:34,306
Yeah, yeah.
844
00:24:34,306 --> 00:24:35,006
But now.
845
00:24:35,006 --> 00:24:35,740
Now we have to have
846
00:24:35,740 --> 00:24:36,975
somebody else call us up
847
00:24:36,975 --> 00:24:38,243
and tell us what that.
848
00:24:38,243 --> 00:24:39,845
Yeah, yeah.
849
00:24:39,845 --> 00:24:41,046
Don't let your frog mouth
850
00:24:41,046 --> 00:24:43,081
cash your alligator checks or.
851
00:24:44,115 --> 00:24:45,584
Yes, my brother in law
852
00:24:45,584 --> 00:24:47,752
used to say that all the time.
853
00:24:47,752 --> 00:24:49,120
Now I can't remember.
854
00:24:49,120 --> 00:24:49,654
Hmm.
855
00:24:50,288 --> 00:24:52,591
So and if you are going to do
856
00:24:52,591 --> 00:24:54,059
if you are going to be that guy, though,
857
00:24:54,059 --> 00:24:55,260
let's say you're going to be that guy
858
00:24:55,260 --> 00:24:56,361
that does that custom work,
859
00:24:56,361 --> 00:24:57,195
that will go in there
860
00:24:57,195 --> 00:24:57,929
and match that thing
861
00:24:57,929 --> 00:24:59,097
that no one else wants to match
862
00:24:59,097 --> 00:25:01,466
or sand that floor. That's so difficult.
863
00:25:01,466 --> 00:25:02,667
Very difficult customer
864
00:25:02,667 --> 00:25:03,902
that I mean, no high end client
865
00:25:03,902 --> 00:25:04,803
that is,
866
00:25:04,803 --> 00:25:06,304
you know, is just going to be a nightmare
867
00:25:06,304 --> 00:25:08,406
if you're going to be that guy.
868
00:25:08,406 --> 00:25:09,441
And don't give it away.
869
00:25:09,441 --> 00:25:11,543
Give it away. Give it away. Now,
870
00:25:11,743 --> 00:25:12,844
Charlie, who. Is that guy?
871
00:25:12,844 --> 00:25:15,013
Guy's like a son of a guy. Who?
872
00:25:15,013 --> 00:25:17,415
My dad. Really?
873
00:25:17,415 --> 00:25:18,717
My dad was that guy,
874
00:25:19,684 --> 00:25:20,352
huh?
875
00:25:20,452 --> 00:25:22,320
Absolutely.
876
00:25:22,320 --> 00:25:22,654
Wow.
877
00:25:22,654 --> 00:25:25,290
Southern thinking it.
878
00:25:25,290 --> 00:25:30,629
I'd say it was 1980.
879
00:25:30,629 --> 00:25:32,531
82. Okay.
880
00:25:32,531 --> 00:25:34,199
Yeah, 1982.
881
00:25:34,199 --> 00:25:35,867
Southington, Connecticut
882
00:25:35,867 --> 00:25:37,802
place called Banner Bowl.
883
00:25:37,802 --> 00:25:39,037
It's a bowling alley.
884
00:25:39,037 --> 00:25:40,472
Can't wait available.
885
00:25:40,472 --> 00:25:41,306
There's a river right
886
00:25:41,306 --> 00:25:42,674
next to this bowling alley.
887
00:25:42,674 --> 00:25:44,843
They had an unbelievable storm.
888
00:25:44,843 --> 00:25:47,212
And while people were bowling,
889
00:25:47,212 --> 00:25:49,748
the river overflowed into the parking lot
890
00:25:49,915 --> 00:25:51,483
and literally
891
00:25:51,483 --> 00:25:52,517
all of a sudden, people's
892
00:25:52,517 --> 00:25:53,685
balls were coming back,
893
00:25:53,685 --> 00:25:54,920
all soaked with water.
894
00:25:54,920 --> 00:25:55,787
And the
895
00:25:56,254 --> 00:25:57,355
literally the bowling
896
00:25:57,355 --> 00:25:58,657
alley was filling up with water
897
00:25:58,657 --> 00:26:00,025
while people were Ebola.
898
00:26:00,025 --> 00:26:00,659
Okay.
899
00:26:00,659 --> 00:26:02,661
Yeah, crazy, right?
900
00:26:02,661 --> 00:26:04,829
So the place ends up being about
901
00:26:05,797 --> 00:26:08,099
four feet underwater,
902
00:26:08,266 --> 00:26:09,100
right?
903
00:26:09,100 --> 00:26:11,069
That'll get your balls wet.
904
00:26:11,069 --> 00:26:11,703
Oh, yeah.
905
00:26:11,703 --> 00:26:13,238
If you're in a bowling alley.
906
00:26:13,238 --> 00:26:14,973
If you're in a bowling alley, yeah.
907
00:26:14,973 --> 00:26:18,109
Absolutely.
908
00:26:18,109 --> 00:26:19,978
Brunswick goes in, you know, there's two.
909
00:26:19,978 --> 00:26:21,112
Main.
910
00:26:21,446 --> 00:26:22,414
Bowling companies, right?
911
00:26:22,414 --> 00:26:24,015
Brunswick and AMF,
912
00:26:24,015 --> 00:26:24,749
Brunswick goes
913
00:26:24,749 --> 00:26:26,518
in, takes a look at a job and said,
914
00:26:26,518 --> 00:26:28,420
no, this is a total gut job.
915
00:26:29,521 --> 00:26:30,422
Everything's got.
916
00:26:30,422 --> 00:26:33,558
Everything's ripped out.
917
00:26:33,558 --> 00:26:34,759
As far as the wood goes,
918
00:26:34,759 --> 00:26:36,227
everything needs to be ripped out
919
00:26:36,227 --> 00:26:37,562
and replaced. Yeah.
920
00:26:37,562 --> 00:26:38,763
And all the back
921
00:26:38,763 --> 00:26:40,265
end equipment, ball returns,
922
00:26:40,265 --> 00:26:41,967
tell us scores, all that stuff.
923
00:26:41,967 --> 00:26:44,436
AMF comes in, says the same exact thing.
924
00:26:44,936 --> 00:26:45,637
No,
925
00:26:46,404 --> 00:26:48,139
everything's got to be taken out.
926
00:26:48,139 --> 00:26:48,807
Yep.
927
00:26:49,741 --> 00:26:52,143
My dad goes in and says,
928
00:26:52,143 --> 00:26:54,279
Now we can we can fix this.
929
00:26:54,579 --> 00:26:55,413
Yeah.
930
00:26:56,581 --> 00:26:57,515
Don't you love being standing
931
00:26:57,515 --> 00:26:59,784
next to the guy who says that?
932
00:26:59,784 --> 00:27:01,653
I was.
933
00:27:01,653 --> 00:27:03,755
I went, he goes, Come on, come with me.
934
00:27:03,755 --> 00:27:05,223
You're going to go do an estimate
935
00:27:05,223 --> 00:27:07,525
who's with me and my dad.
936
00:27:07,659 --> 00:27:08,159
I know.
937
00:27:08,159 --> 00:27:10,195
But when he said we can fix this.
938
00:27:10,195 --> 00:27:11,963
Yeah, we can fix this. Right.
939
00:27:11,963 --> 00:27:14,099
He meant his his career, right?
940
00:27:14,099 --> 00:27:14,566
Yeah.
941
00:27:14,899 --> 00:27:17,569
So we go in to this place
942
00:27:18,103 --> 00:27:19,471
and I'm not exaggerating.
943
00:27:19,471 --> 00:27:21,139
I'll even find you the pictures.
944
00:27:21,139 --> 00:27:22,040
I think I've showed you
945
00:27:22,040 --> 00:27:23,475
some pictures of this job
946
00:27:23,475 --> 00:27:24,843
where we were lifting lanes up
947
00:27:24,843 --> 00:27:27,045
and sliding them out and everything.
948
00:27:27,045 --> 00:27:29,180
But when we got there, the approaches
949
00:27:29,180 --> 00:27:31,616
where people start when they're bowling,
950
00:27:31,616 --> 00:27:33,718
the approaches were heaved up
951
00:27:33,718 --> 00:27:34,853
like three feet.
952
00:27:36,121 --> 00:27:36,488
And I'm
953
00:27:36,488 --> 00:27:39,658
standing on one of these heaves
954
00:27:39,658 --> 00:27:40,592
and it's not moving.
955
00:27:40,592 --> 00:27:42,661
I mean, it's like a rock
956
00:27:43,561 --> 00:27:44,729
because the approaches are laid
957
00:27:44,729 --> 00:27:45,597
wall to wall.
958
00:27:45,597 --> 00:27:47,732
There's not a wall to wall.
959
00:27:47,732 --> 00:27:49,901
So these things are heaved up.
960
00:27:50,335 --> 00:27:51,336
The lanes.
961
00:27:51,336 --> 00:27:52,137
I mean,
962
00:27:52,137 --> 00:27:53,571
the place is under four feet of water
963
00:27:53,571 --> 00:27:57,208
for four weeks.
964
00:27:57,208 --> 00:27:58,076
And I'll never forget
965
00:27:58,076 --> 00:27:59,911
I'm standing there and I'm looking around
966
00:27:59,911 --> 00:28:01,312
and you know, I was
967
00:28:02,380 --> 00:28:04,349
early twenties, I think,
968
00:28:04,349 --> 00:28:06,484
and I'm thinking, this is, you know,
969
00:28:06,484 --> 00:28:08,553
this isn't this is a total rip up.
970
00:28:09,120 --> 00:28:09,854
Yeah.
971
00:28:11,089 --> 00:28:12,724
And then I'm standing there
972
00:28:12,724 --> 00:28:14,959
with the owner and my dad.
973
00:28:14,959 --> 00:28:15,827
My dad goes, No,
974
00:28:15,827 --> 00:28:17,228
we can salvage a lot of this.
975
00:28:17,228 --> 00:28:19,230
We don't need to rip that
976
00:28:19,464 --> 00:28:21,466
because I can take some of the change
977
00:28:21,466 --> 00:28:22,667
or release
978
00:28:22,667 --> 00:28:25,170
some of the pressure off of this,
979
00:28:25,170 --> 00:28:26,371
replaced this, keep
980
00:28:26,371 --> 00:28:27,872
that we ended up
981
00:28:27,872 --> 00:28:29,708
putting synthetic lanes on the front,
982
00:28:29,708 --> 00:28:31,543
keeping the back ends real.
983
00:28:31,543 --> 00:28:32,444
We didn't replace
984
00:28:32,444 --> 00:28:34,713
any of the crib foundation
985
00:28:34,713 --> 00:28:36,481
we went through and we're having guys
986
00:28:36,481 --> 00:28:37,816
jumping up and down on it.
987
00:28:37,816 --> 00:28:40,985
And then I put Healthy Shot everything.
988
00:28:40,985 --> 00:28:43,021
It was insane.
989
00:28:43,788 --> 00:28:46,591
I mean, it was absolutely insane
990
00:28:47,759 --> 00:28:49,561
what we're driving home.
991
00:28:49,561 --> 00:28:51,696
And that's exactly what he said to me.
992
00:28:51,696 --> 00:28:52,363
I said,
993
00:28:52,464 --> 00:28:53,798
We're not going to be able to do that.
994
00:28:53,798 --> 00:28:55,033
And he goes, Yeah, we can do.
995
00:28:55,033 --> 00:28:56,067
We'll do it.
996
00:28:56,534 --> 00:28:57,802
He goes, AMF and Brunswick
997
00:28:57,802 --> 00:28:58,670
don't think they can do it.
998
00:28:58,670 --> 00:29:00,772
I know we can do it. Yeah.
999
00:29:00,772 --> 00:29:02,040
And that's why he took the job.
1000
00:29:02,040 --> 00:29:03,608
Oh, absolutely.
1001
00:29:03,608 --> 00:29:05,076
Yeah. Yeah, yeah.
1002
00:29:05,076 --> 00:29:07,645
We probably made $0.19.
1003
00:29:07,645 --> 00:29:09,781
Yeah, we were there.
1004
00:29:09,781 --> 00:29:10,081
You know,
1005
00:29:10,081 --> 00:29:11,683
we used to have two crews
1006
00:29:11,683 --> 00:29:12,684
that would go through
1007
00:29:12,684 --> 00:29:14,486
and do sanding and everything.
1008
00:29:14,486 --> 00:29:17,522
He ended up taking one of the crews
1009
00:29:17,522 --> 00:29:18,857
just with him.
1010
00:29:18,857 --> 00:29:21,459
So we were a short a crew all season long
1011
00:29:21,459 --> 00:29:22,761
doing all the sanding.
1012
00:29:22,761 --> 00:29:23,128
Wow.
1013
00:29:23,128 --> 00:29:25,530
Well, he was down there.
1014
00:29:27,198 --> 00:29:29,467
And I tell you,
1015
00:29:29,467 --> 00:29:31,803
we all thought that he was insane.
1016
00:29:31,803 --> 00:29:34,072
It was impossible.
1017
00:29:34,072 --> 00:29:35,406
And, you know, the thing
1018
00:29:35,406 --> 00:29:36,775
with bowling alley is
1019
00:29:37,876 --> 00:29:39,778
leagues usually start up
1020
00:29:39,778 --> 00:29:42,180
only is where you make your money
1021
00:29:42,180 --> 00:29:43,615
and leagues usually start up
1022
00:29:43,615 --> 00:29:45,984
when school starts up. Okay.
1023
00:29:45,984 --> 00:29:48,953
So we knew that everything had to be done
1024
00:29:48,953 --> 00:29:50,822
by the first week in September.
1025
00:29:50,822 --> 00:29:52,891
Literally everything,
1026
00:29:52,891 --> 00:29:54,025
everything had to work
1027
00:29:54,025 --> 00:29:55,860
and everything had to run.
1028
00:29:55,860 --> 00:29:59,631
And I'll be damned if he didn't do it.
1029
00:29:59,964 --> 00:30:01,666
Well, I think we made a lot of money.
1030
00:30:01,666 --> 00:30:03,835
Yeah, yeah. Yeah, I know.
1031
00:30:04,068 --> 00:30:05,336
I'd love to know.
1032
00:30:05,336 --> 00:30:07,372
I've talked to my uncle about that one,
1033
00:30:07,372 --> 00:30:07,605
you know?
1034
00:30:07,605 --> 00:30:09,007
How much money did we really make?
1035
00:30:09,007 --> 00:30:10,508
I'm very vocal,
1036
00:30:11,176 --> 00:30:13,545
but I think it was definitely he.
1037
00:30:14,445 --> 00:30:16,815
It was his moment of
1038
00:30:16,815 --> 00:30:19,117
I can do it better than the big two,
1039
00:30:19,117 --> 00:30:19,951
you know?
1040
00:30:20,518 --> 00:30:22,954
You ever heard of a country song by Bobby
1041
00:30:22,954 --> 00:30:23,888
Bare called The Winner?
1042
00:30:25,056 --> 00:30:25,723
No.
1043
00:30:25,957 --> 00:30:27,792
Well, you should listen to anybody.
1044
00:30:27,792 --> 00:30:28,359
You should,
1045
00:30:28,393 --> 00:30:29,460
even if you don't like country
1046
00:30:29,460 --> 00:30:31,229
singing songs at all.
1047
00:30:31,229 --> 00:30:34,399
Google Bobby Bare, the winner.
1048
00:30:34,399 --> 00:30:35,834
How do you spell his last name?
1049
00:30:35,834 --> 00:30:39,671
B a r r e.
1050
00:30:40,004 --> 00:30:41,272
B a.
1051
00:30:41,739 --> 00:30:43,875
R in the winner.
1052
00:30:43,875 --> 00:30:44,943
The winner?
1053
00:30:44,943 --> 00:30:48,012
Yeah.
1054
00:30:48,012 --> 00:30:49,747
In the lyrics.
1055
00:30:49,747 --> 00:30:50,748
I mean, if you just listen to
1056
00:30:50,748 --> 00:30:53,685
that is so funny because
1057
00:30:55,119 --> 00:30:56,421
he talks about,
1058
00:30:56,421 --> 00:30:58,089
you know, getting in fights and all
1059
00:30:58,089 --> 00:30:59,157
and all that he's lost
1060
00:30:59,157 --> 00:31:00,959
by being the winner, you know?
1061
00:31:00,959 --> 00:31:03,161
And you know, he's in his teeth.
1062
00:31:03,228 --> 00:31:03,628
He's got
1063
00:31:03,628 --> 00:31:04,629
rolling down the street
1064
00:31:04,629 --> 00:31:06,764
like he kills his biggest guy at the bar,
1065
00:31:07,432 --> 00:31:08,199
but he beat him.
1066
00:31:08,199 --> 00:31:09,968
So that makes him the winner.
1067
00:31:09,968 --> 00:31:11,836
So, you know,
1068
00:31:12,303 --> 00:31:14,472
the expression I actually heard
1069
00:31:14,873 --> 00:31:15,540
heard you say this
1070
00:31:15,540 --> 00:31:16,875
before anybody was is
1071
00:31:16,875 --> 00:31:18,743
the juice, was the squeeze.
1072
00:31:18,743 --> 00:31:20,612
And I've cut myself in that scenario
1073
00:31:20,612 --> 00:31:22,547
where yeah, another good one
1074
00:31:22,547 --> 00:31:23,882
is this like,
1075
00:31:23,882 --> 00:31:24,582
yeah, we can do
1076
00:31:24,582 --> 00:31:26,084
well, we'll do a repair,
1077
00:31:26,084 --> 00:31:27,051
we'll patch this area right
1078
00:31:27,051 --> 00:31:28,486
here, we'll take this takes us out,
1079
00:31:28,486 --> 00:31:30,521
we can blend this in and everything.
1080
00:31:30,521 --> 00:31:30,989
You don't even know
1081
00:31:30,989 --> 00:31:32,457
it's there and blah blah blah.
1082
00:31:32,457 --> 00:31:33,424
Then I started thinking that
1083
00:31:34,659 --> 00:31:35,059
what was
1084
00:31:35,059 --> 00:31:37,595
best for me though in this whole scenario
1085
00:31:38,296 --> 00:31:39,964
would have been best for me
1086
00:31:39,964 --> 00:31:42,033
to tear the whole damn thing out,
1087
00:31:42,033 --> 00:31:42,533
you know what I mean?
1088
00:31:42,533 --> 00:31:43,902
Than to think in all this,
1089
00:31:43,902 --> 00:31:44,903
all this area and
1090
00:31:44,903 --> 00:31:45,770
and then,
1091
00:31:45,770 --> 00:31:46,704
you know, it's two and a quarter.
1092
00:31:46,704 --> 00:31:48,473
But but then I got to get it skills on
1093
00:31:48,473 --> 00:31:50,441
a 16th of an inch off every third board
1094
00:31:50,441 --> 00:31:51,042
and everything
1095
00:31:51,042 --> 00:31:52,543
and all these different stuff
1096
00:31:52,543 --> 00:31:53,912
and then worry,
1097
00:31:53,912 --> 00:31:55,713
then have the pleasure of worrying
1098
00:31:55,713 --> 00:31:56,781
that it's going to match.
1099
00:31:56,781 --> 00:31:58,216
Even though you tell me,
1100
00:31:58,216 --> 00:32:00,151
hey, it's the whole wooden in the wood,
1101
00:32:00,151 --> 00:32:01,452
but it's still there, you know,
1102
00:32:01,452 --> 00:32:03,721
it's still in my mind.
1103
00:32:03,721 --> 00:32:05,990
What is that worth versus me?
1104
00:32:05,990 --> 00:32:07,659
Say, hey, man, you know what?
1105
00:32:07,659 --> 00:32:09,227
You got to hear this out.
1106
00:32:09,227 --> 00:32:10,828
And I know that there's other things
1107
00:32:10,828 --> 00:32:11,129
you can do.
1108
00:32:11,129 --> 00:32:11,596
You can
1109
00:32:11,696 --> 00:32:13,331
try patching this out in the other.
1110
00:32:13,331 --> 00:32:14,499
But honestly,
1111
00:32:14,499 --> 00:32:15,266
to give you the best,
1112
00:32:15,266 --> 00:32:16,768
cleanest job, tear it out.
1113
00:32:16,768 --> 00:32:17,735
Now, could you have
1114
00:32:17,735 --> 00:32:19,971
to throw that in and done all that stuff?
1115
00:32:19,971 --> 00:32:21,372
Yeah, you probably could have.
1116
00:32:21,372 --> 00:32:24,075
And we've all done it.
1117
00:32:24,075 --> 00:32:25,109
But at times is
1118
00:32:25,109 --> 00:32:26,878
it just makes sense that for you?
1119
00:32:26,878 --> 00:32:28,680
What makes sense for you
1120
00:32:28,680 --> 00:32:30,581
is to turn the whole damn thing out.
1121
00:32:30,581 --> 00:32:31,683
You see what I'm saying?
1122
00:32:31,683 --> 00:32:33,351
Yeah, absolutely.
1123
00:32:33,351 --> 00:32:34,953
And if you are going to be that guy,
1124
00:32:34,953 --> 00:32:35,486
but like I said,
1125
00:32:35,486 --> 00:32:37,021
if you are going to be that guy,
1126
00:32:37,021 --> 00:32:39,257
then you better be charging like that guy
1127
00:32:39,257 --> 00:32:41,826
because you are given above and beyond a
1128
00:32:41,826 --> 00:32:43,161
skill, a highly skill
1129
00:32:46,230 --> 00:32:48,466
product that a lot of guys can't do,
1130
00:32:48,466 --> 00:32:49,400
you know, and you're going to
1131
00:32:49,400 --> 00:32:50,969
just give me more on your plate
1132
00:32:50,969 --> 00:32:51,936
because you're going more.
1133
00:32:51,936 --> 00:32:53,037
Even if I tell somebody
1134
00:32:53,037 --> 00:32:54,772
if I tell somebody
1135
00:32:54,772 --> 00:32:55,773
now, what
1136
00:32:55,974 --> 00:32:56,975
we're going to go
1137
00:32:56,975 --> 00:32:59,444
is this is a number to come in White Oak.
1138
00:32:59,577 --> 00:33:00,845
I'm going to go back with number two.
1139
00:33:00,845 --> 00:33:01,813
Come in. White Oak.
1140
00:33:01,813 --> 00:33:03,781
Actually, it's the same mill
1141
00:33:03,781 --> 00:33:06,017
oak Tony met 20 years ago.
1142
00:33:06,150 --> 00:33:07,785
Whatever. It's different though.
1143
00:33:07,785 --> 00:33:09,520
You know what changes over time.
1144
00:33:09,520 --> 00:33:09,854
You're going
1145
00:33:09,854 --> 00:33:11,255
to go kind of light and color,
1146
00:33:11,255 --> 00:33:12,623
so you may see it more,
1147
00:33:12,623 --> 00:33:13,858
blah, blah, blah, inviting them all
1148
00:33:13,858 --> 00:33:14,592
that good.
1149
00:33:14,592 --> 00:33:16,494
Yeah, we get it, we get it, we get it.
1150
00:33:16,494 --> 00:33:17,729
I'm still going to worry
1151
00:33:17,729 --> 00:33:18,496
and I'm still going
1152
00:33:18,496 --> 00:33:20,198
to be more disappointed in them
1153
00:33:20,198 --> 00:33:21,065
if it doesn't match as
1154
00:33:21,065 --> 00:33:21,933
good as I want it to.
1155
00:33:22,867 --> 00:33:24,969
And what is that worth?
1156
00:33:24,969 --> 00:33:26,070
You know what I mean?
1157
00:33:26,070 --> 00:33:26,838
That's yes.
1158
00:33:26,838 --> 00:33:27,872
That's that's worth something.
1159
00:33:27,872 --> 00:33:29,941
I got to tell this story.
1160
00:33:30,541 --> 00:33:33,611
I was doing an interview face school,
1161
00:33:33,611 --> 00:33:35,613
and everybody knows
1162
00:33:36,614 --> 00:33:37,181
the love
1163
00:33:37,181 --> 00:33:39,350
that you and I had for Steve Seabaugh.
1164
00:33:39,350 --> 00:33:41,486
Mm hmm. Okay.
1165
00:33:41,486 --> 00:33:42,687
And see, Bob
1166
00:33:42,687 --> 00:33:43,755
got into a story
1167
00:33:43,755 --> 00:33:45,623
at the school of a repair job,
1168
00:33:45,623 --> 00:33:47,025
and we were talking about board
1169
00:33:47,025 --> 00:33:48,326
repairs and,
1170
00:33:48,326 --> 00:33:48,860
you know,
1171
00:33:48,860 --> 00:33:49,827
chasing the grain
1172
00:33:49,827 --> 00:33:50,628
and making things,
1173
00:33:50,628 --> 00:33:52,430
you know, really look good.
1174
00:33:52,430 --> 00:33:53,331
He was,
1175
00:33:53,464 --> 00:33:54,799
you know, all the stuff that I learned
1176
00:33:54,799 --> 00:33:57,035
about patching and chasing the grain.
1177
00:33:57,035 --> 00:33:58,369
I learned
1178
00:33:59,037 --> 00:34:01,339
Ray from him and
1179
00:34:02,473 --> 00:34:05,643
so he starts telling the story of a house
1180
00:34:06,010 --> 00:34:08,212
that he had done the floors at or no,
1181
00:34:08,212 --> 00:34:09,480
he didn't do the floors.
1182
00:34:09,480 --> 00:34:11,249
Somebody else had done the floors
1183
00:34:11,249 --> 00:34:14,352
and they had they were done.
1184
00:34:14,352 --> 00:34:15,686
And then the lady decided
1185
00:34:15,686 --> 00:34:17,822
that she wanted a brick oven put it.
1186
00:34:18,956 --> 00:34:21,192
And these guys doing the brick oven
1187
00:34:21,893 --> 00:34:22,927
screwed up
1188
00:34:22,927 --> 00:34:23,895
six boards
1189
00:34:23,895 --> 00:34:25,763
right in the middle of this
1190
00:34:25,763 --> 00:34:27,065
mansion kitchen.
1191
00:34:27,065 --> 00:34:28,966
Right. Big giant.
1192
00:34:28,966 --> 00:34:30,001
So everybody's telling her,
1193
00:34:30,001 --> 00:34:32,437
you got to move out.
1194
00:34:32,437 --> 00:34:33,571
We pop those boards
1195
00:34:33,571 --> 00:34:35,773
up, Roseanne, the whole thing
1196
00:34:35,773 --> 00:34:37,642
that way it's 100%.
1197
00:34:37,642 --> 00:34:38,943
But you got to move out, move
1198
00:34:38,943 --> 00:34:40,378
all your stuff out.
1199
00:34:40,378 --> 00:34:40,945
You move out.
1200
00:34:40,945 --> 00:34:42,780
You know, the whole deal.
1201
00:34:43,081 --> 00:34:46,951
Like 20 grand to fix all these boards.
1202
00:34:47,285 --> 00:34:49,787
Yeah, but she wanted it to be perfect.
1203
00:34:49,887 --> 00:34:52,023
It was a new house. Yep.
1204
00:34:52,023 --> 00:34:54,926
So she wasn't looking for 80% to.
1205
00:34:55,526 --> 00:34:56,427
She wasn't looking for that.
1206
00:34:56,427 --> 00:34:57,628
Rob Johnson has to make.
1207
00:34:57,628 --> 00:34:58,763
Can you take that out?
1208
00:34:58,763 --> 00:35:00,631
That that Mark by the door.
1209
00:35:00,631 --> 00:35:03,234
I get it. 80% better.
1210
00:35:03,234 --> 00:35:04,035
100%.
1211
00:35:04,035 --> 00:35:06,270
I got a sanded screening.
1212
00:35:06,270 --> 00:35:08,005
80%. I can get to 80.
1213
00:35:08,005 --> 00:35:09,440
Yeah.
1214
00:35:09,440 --> 00:35:10,808
See goes in
1215
00:35:10,808 --> 00:35:13,277
somehow they call him, Seaborg goes in
1216
00:35:14,011 --> 00:35:15,113
and they said it's like
1217
00:35:15,113 --> 00:35:16,981
an eight board patch job
1218
00:35:18,983 --> 00:35:19,350
and he
1219
00:35:19,350 --> 00:35:22,653
says he tells them
1220
00:35:22,720 --> 00:35:24,722
$4,000.
1221
00:35:24,722 --> 00:35:26,190
Yeah, for eight.
1222
00:35:26,190 --> 00:35:27,258
And they're like what.
1223
00:35:27,258 --> 00:35:28,893
Yeah. 4000.
1224
00:35:28,893 --> 00:35:30,161
How can you do it for 4000?
1225
00:35:30,161 --> 00:35:30,561
He goes up,
1226
00:35:30,561 --> 00:35:32,130
take those boards out and put new boards.
1227
00:35:32,130 --> 00:35:33,965
Then she goes, No,
1228
00:35:33,965 --> 00:35:35,433
I want him to be perfect, though
1229
00:35:35,433 --> 00:35:36,868
you'll never be.
1230
00:35:36,968 --> 00:35:37,268
He goes,
1231
00:35:37,268 --> 00:35:39,537
If, when I'm done,
1232
00:35:39,537 --> 00:35:41,906
you won't be able to tell. Wow.
1233
00:35:42,473 --> 00:35:43,341
And that was the toughest
1234
00:35:43,341 --> 00:35:44,342
part of the job.
1235
00:35:44,342 --> 00:35:45,776
Was convincing her.
1236
00:35:45,776 --> 00:35:48,446
Yeah, that he could do this. Hmm.
1237
00:35:48,446 --> 00:35:51,015
And this builder is like $4,000
1238
00:35:51,015 --> 00:35:52,550
to put in eight boards.
1239
00:35:52,550 --> 00:35:54,051
And it's like, yes,
1240
00:35:54,051 --> 00:35:56,821
but I'm going to save you 16.
1241
00:35:56,821 --> 00:35:58,489
LESLIE Steve Seabaugh looked like
1242
00:35:58,489 --> 00:36:00,925
he was 12 when he was 30, you know.
1243
00:36:01,659 --> 00:36:02,326
Yeah.
1244
00:36:02,593 --> 00:36:03,361
So he's
1245
00:36:03,361 --> 00:36:04,795
he's kind of a kid, good looking kid.
1246
00:36:04,795 --> 00:36:05,329
But then mean
1247
00:36:05,329 --> 00:36:05,963
when he found out
1248
00:36:05,963 --> 00:36:06,864
how old he really isn't.
1249
00:36:06,864 --> 00:36:07,865
Well, he smokes, man.
1250
00:36:07,865 --> 00:36:09,100
I thought the guy's, like, half that age.
1251
00:36:09,100 --> 00:36:11,536
He's got them good genes. Yeah. Yeah.
1252
00:36:12,637 --> 00:36:14,272
So he's pretty slim.
1253
00:36:14,272 --> 00:36:14,972
You will
1254
00:36:14,972 --> 00:36:17,041
not be able to see this patch
1255
00:36:17,041 --> 00:36:18,075
when I'm done.
1256
00:36:18,075 --> 00:36:20,945
Yeah, you won't see it
1257
00:36:21,045 --> 00:36:22,180
because you don't have to pay me
1258
00:36:22,180 --> 00:36:23,681
if you don't see it.
1259
00:36:23,881 --> 00:36:24,749
Wow.
1260
00:36:24,949 --> 00:36:28,186
So he gets done.
1261
00:36:28,186 --> 00:36:29,020
They can't see it.
1262
00:36:29,020 --> 00:36:30,421
He makes $4,000,
1263
00:36:30,421 --> 00:36:33,224
and somebody in the class
1264
00:36:33,224 --> 00:36:37,395
had the nerve to say $4,000.
1265
00:36:37,395 --> 00:36:39,964
How the hell do you sleep at night?
1266
00:36:39,964 --> 00:36:40,831
And Steve.
1267
00:36:40,831 --> 00:36:44,068
Steve fires back like,
1268
00:36:44,068 --> 00:36:45,036
how do I sleep at night?
1269
00:36:45,036 --> 00:36:47,104
He goes, I sleep very good
1270
00:36:47,672 --> 00:36:48,906
because I make money
1271
00:36:48,906 --> 00:36:50,174
and I don't lose sleep over
1272
00:36:50,174 --> 00:36:51,609
not making money.
1273
00:36:51,609 --> 00:36:52,043
Yeah.
1274
00:36:52,043 --> 00:36:52,743
And I was like,
1275
00:36:52,743 --> 00:36:54,345
that was the greatest answer
1276
00:36:54,345 --> 00:36:55,613
I ever heard. Yeah.
1277
00:36:55,613 --> 00:36:57,148
I hope someday I can do
1278
00:36:57,148 --> 00:36:59,517
a $4,000 patch up.
1279
00:36:59,517 --> 00:37:01,352
And he said it took me two days.
1280
00:37:01,352 --> 00:37:04,188
Three days? Yeah. Yeah, you know, but
1281
00:37:05,256 --> 00:37:05,623
if you're
1282
00:37:05,623 --> 00:37:05,790
going
1283
00:37:05,790 --> 00:37:07,391
to, if you're
1284
00:37:07,391 --> 00:37:09,427
going to deliver on that promise, unlike
1285
00:37:10,127 --> 00:37:11,329
if you're doing foundation
1286
00:37:11,329 --> 00:37:13,698
work around the Albany area.
1287
00:37:13,698 --> 00:37:15,066
Huh? Yeah.
1288
00:37:15,066 --> 00:37:16,200
They come through.
1289
00:37:16,200 --> 00:37:20,404
Oversell and under-deliver.
1290
00:37:20,404 --> 00:37:21,339
Just one last point
1291
00:37:21,339 --> 00:37:22,740
I wanted to make on this here, too,
1292
00:37:22,740 --> 00:37:23,574
is that
1293
00:37:23,674 --> 00:37:25,243
not every mistake can be
1294
00:37:25,243 --> 00:37:28,279
can be fixed right away,
1295
00:37:28,279 --> 00:37:31,515
because maybe, you know,
1296
00:37:31,549 --> 00:37:33,584
in our industry it's like,
1297
00:37:33,584 --> 00:37:34,852
you know, moisture and what have you.
1298
00:37:34,852 --> 00:37:35,319
You certainly don't
1299
00:37:35,319 --> 00:37:38,389
want to see on the floor right away.
1300
00:37:38,522 --> 00:37:39,657
And that, you know, not
1301
00:37:39,657 --> 00:37:40,258
every occurrence
1302
00:37:40,258 --> 00:37:42,660
can be addressed immediately,
1303
00:37:42,660 --> 00:37:44,262
especially as
1304
00:37:44,562 --> 00:37:45,863
we talk about the competitive
1305
00:37:45,863 --> 00:37:46,897
skill labor market
1306
00:37:46,897 --> 00:37:47,598
and you're not having enough
1307
00:37:47,598 --> 00:37:51,369
workers and blah, blah, blah.
1308
00:37:51,369 --> 00:37:52,770
So again,
1309
00:37:52,770 --> 00:37:54,105
it always comes back to communication
1310
00:37:54,105 --> 00:37:54,905
with me
1311
00:37:54,905 --> 00:37:56,240
that, you know what, here's
1312
00:37:56,240 --> 00:37:57,108
explaining exactly
1313
00:37:57,108 --> 00:37:58,409
what's going to happen in the time frame.
1314
00:37:58,409 --> 00:37:59,944
It's going to happen in everything
1315
00:37:59,944 --> 00:38:01,679
just to make sure everybody I
1316
00:38:01,679 --> 00:38:02,513
the more the longer I'm
1317
00:38:02,513 --> 00:38:03,547
in this industry, Rob,
1318
00:38:03,547 --> 00:38:04,749
the more I realize how,
1319
00:38:04,749 --> 00:38:05,783
you know, communication
1320
00:38:05,783 --> 00:38:08,219
is so, so important on every level
1321
00:38:09,754 --> 00:38:12,056
and it just builds confidence.
1322
00:38:12,056 --> 00:38:14,258
If you don't, it erodes confidence.
1323
00:38:14,258 --> 00:38:15,693
And just being able to communicate
1324
00:38:15,693 --> 00:38:18,296
exactly is equally as important
1325
00:38:18,296 --> 00:38:19,263
as what you're going to do
1326
00:38:19,263 --> 00:38:20,364
is what you're not going to be able to
1327
00:38:20,364 --> 00:38:23,301
do, so.
1328
00:38:23,301 --> 00:38:25,036
Yup, absolutely.
1329
00:38:25,036 --> 00:38:26,170
There you go.
1330
00:38:26,337 --> 00:38:27,972
Well, I'm glad we had a chance to talk.
1331
00:38:27,972 --> 00:38:30,908
I was absolutely I laughed so great.
1332
00:38:31,642 --> 00:38:33,210
I said, we have to talk about that.
1333
00:38:33,210 --> 00:38:33,911
When you told me that,
1334
00:38:33,911 --> 00:38:34,612
I went, Oh, my God,
1335
00:38:34,612 --> 00:38:35,346
you got to be kidding me.
1336
00:38:35,346 --> 00:38:36,981
I laughed so hard.
1337
00:38:36,981 --> 00:38:38,883
And that your expense, man,
1338
00:38:38,883 --> 00:38:40,918
I know it sucks, but to.
1339
00:38:41,218 --> 00:38:43,254
My excitement members.
1340
00:38:43,254 --> 00:38:45,790
I held them up is the the gold standard.
1341
00:38:46,090 --> 00:38:48,392
The platinum man.
1342
00:38:48,392 --> 00:38:48,826
Yeah.
1343
00:38:48,826 --> 00:38:49,593
I remember
1344
00:38:49,593 --> 00:38:51,696
thinking, oh, I got to do a show
1345
00:38:51,696 --> 00:38:53,464
about how to do an estimate.
1346
00:38:53,464 --> 00:38:54,565
Yeah, no,
1347
00:38:54,565 --> 00:38:56,267
they know how to do the estimate.
1348
00:38:56,267 --> 00:38:57,768
Let me tell you.
1349
00:38:57,768 --> 00:38:59,437
In a follow through.
1350
00:38:59,470 --> 00:39:00,771
Follow through.
1351
00:39:00,771 --> 00:39:01,906
Big time.
1352
00:39:01,906 --> 00:39:02,907
All right.
1353
00:39:02,907 --> 00:39:03,774
Well, listen.
1354
00:39:03,774 --> 00:39:05,576
Overdeliver over
1355
00:39:05,576 --> 00:39:06,243
the level
1356
00:39:06,243 --> 00:39:08,312
that it's going to be my new thing.
1357
00:39:08,979 --> 00:39:10,414
Overdeliver, man.
1358
00:39:10,414 --> 00:39:12,083
Absolutely. Amen.
1359
00:39:13,084 --> 00:39:13,517
All right.
1360
00:39:13,517 --> 00:39:14,685
My friend has good,
1361
00:39:14,685 --> 00:39:15,920
good talking to you again.
1362
00:39:15,920 --> 00:39:16,754
And
1363
00:39:18,089 --> 00:39:18,956
thank you to our listeners
1364
00:39:18,956 --> 00:39:20,725
who listen to this episode.
1365
00:39:20,725 --> 00:39:23,060
And there's been another episode
1366
00:39:23,060 --> 00:39:24,662
of On the Floor with Wayne and Rob.
1367
00:39:24,662 --> 00:39:31,936
They stay tuned for another episode of.