On The Floor with Wayne and Rob

Revisit: Discussing Acclimation with Lenny Hall

Episode Summary

Wayne and Rob chat with Lenny Hall, Endurance Floor Company, Inc., about the acclimation process. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/

Episode Transcription

00:00:11,277 --> 00:00:11,611

Hello.

00:00:11,611 --> 00:00:13,880

Welcome to another episode of On the Floor

with Wayne and Rob.

00:00:13,880 --> 00:00:16,516

I'm Wayne Highlander,

National Sales Manager for Bona Adhesives.

00:00:17,150 --> 00:00:19,352

And I'm Rob Johnson from Bona Training.

00:00:20,253 --> 00:00:21,554

Happy birthday, Rob.

00:00:21,554 --> 00:00:23,223

Thank you very much.

00:00:23,223 --> 00:00:23,990

You hit the big.

00:00:23,990 --> 00:00:26,726

Big. 60.

00:00:26,726 --> 00:00:28,461

Is it six or 06?

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Well, it's for your sake.

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It's I wish it was.

00:00:31,164 --> 00:00:35,068

06. Yeah, yeah, exactly.

00:00:35,535 --> 00:00:37,203

Welcome to the club.

00:00:37,737 --> 00:00:40,240

It's all downhill from here.

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And I'm sorry,

my a little bit under the weather.

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So sorry about my voice.

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But, Rob, I know in the past that we said,

you know, listen, our

00:00:49,482 --> 00:00:53,119

our PSA on colonoscopies

was our most important episode.

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Mm hmm.

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And I know that we said that

staying regular.

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That was our most important.

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That was a good one. Yes.

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We said the fire episode.

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That was a

that was our most important episode.

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Mm hmm.

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But I got to tell you, our guest today

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is Lenny Hale

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with Endurance Floors

down there in Florida.

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And all of us have, you know,

or most of us at some time or another

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read about excavating floors or we

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you know, we've heard about the proper way

to acclimate floors.

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But the video I seen, Lenny do,

I think was the best,

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you know, presentation

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of the proper way to layout floors

for four to acclimate hardwood floors.

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So how are you doing, Lenny?

Nice to meet. You.

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I'm doing fine, Wayne. How are you doing?

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Hey, Rob. Hey.

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Did you just say nice to meet you?

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Yeah, I did. Yeah.

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Yeah, he's ever met me before.

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He said Lenny makes me take long to screw

things up.

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Had a boy right out of the gate.

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Beautiful.

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That's awesome.

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Before we get going with Lenny, though,

I want to talk a little bit

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more about my birthday.

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Okay. Okay.

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So Monday was my birthday.

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Sunday, I started seeing a buddy

of my buddy of mine.

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He's packing up, selling

everything. He's moving to Florida.

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He's same age as me, right?

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60. Same.

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Like you said, join the club.

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So we had to do a couple of board repairs.

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He grabbed his tape measure.

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Any stretches is out

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to 60.

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And he makes me stand there at 60.

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He stretches his out.

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He pulls the tape out of the tape measure

to 68.

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Makes me stand there and then he pulls out

another 15 or 20 inches.

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He goes, That's it.

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On nights

I go, You have just destroyed me.

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He goes, Look.

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He goes, look down the look at all that

60 goes look, look at all that live in.

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You did all behind you.

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I said, Oh my God, you are.

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And that has got to. Be

one of the sickest.

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Yeah, yeah.

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It's like I got,

I got about that much to go.

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You know what, Rob?

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And that's that's what,

that's what I tell Pauline.

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That's 15 it, that's about 15 inches

right there like that.

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Well, that just tells you to make

every single one of those days can.

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Hold my guy when he put it like that.

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I'm that guy.

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I think I threw that tape measure away

getting a new one.

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There you. Go.

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It's going to start at 60.

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Oh, that's funny.

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All right, Lenny.

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So I watched your video in like

like a couple of minutes into the video.

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I was like, I'll be damned.

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That is the best explanation

I've ever heard.

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So when you talk about

how you acclimate your flaws,

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how you go about explaining flaws

and just kind of discuss that.

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And I don't you know, I

you can have me on you.

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You just got a clip tape.

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I think

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I sent the video to our producer

and I said, well, just yeah, just.

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Splice it in. What the hell?

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You know, I'm in the.

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Video, right?

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And we'll we'll introduce Lenny and hey,

everything's great.

00:04:00,907 --> 00:04:05,245

Talk about my birthday and go, okay, roll

the tape and say, okay, we come back.

00:04:05,278 --> 00:04:07,313

Lenny, that was great.

We'll see you later.

00:04:08,147 --> 00:04:10,383

Yeah, for 10 minutes.

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I was afraid.

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I was afraid

we would have to pay him if we did that.

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Rob I didn't know.

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So it could be copyrighted.

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And so watch out.

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All right.

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We're over here at the audio job

site, that song

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with the seven inch wide oak driftwood.

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And I want to show you what

what's going on.

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So when I flip the camera around

and I'll give you a peek

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at what's going on today,

you got the last bit of materials

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because it was a two batch

delivery from the manufacturer.

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So this is being loaded up

into the job site right now.

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The job's full of activity but there's not

a lot of people here right now working.

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But so we're going to switch it up.

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And one of the things that we do

on this job site is we do moisture tests,

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as you know, to maintain the wood floors

at the right equilibrium.

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Moisture content for the environment

that it's going to fit in.

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So in this house,

we have currently today temperature of

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78 degrees

and the relative humidity at 52.

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So with that, I use the

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and the installation guidelines,

there's a chart that says the

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moisture content,

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the wood with the temperature wood for the

current relative humidity that it's in.

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So we use that chart and we go ahead and

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stick our materials.

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You saw here we stick it

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right here.

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They're looking for some short bundles

to stick with this next one up.

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So I found one short one over there.

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So this will get stickered.

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But one thing we do is we have a seat here

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and anybody can make the sheet

up for yourself.

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It's an endurance floor

come the moisture content record.

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And what this does is allows us

to take a paper recording

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of our moisture content sheets

and it has basic instructions,

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basic instructions on how to do it.

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And I apologize for the background noise,

but there's other contractors

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working here.

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And so this sheet allows us to record

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the moisture content

for the given date, time and place.

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So what we did was in

to make sure that it's always the same

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as if we have a separated pile of wood.

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We have this pile of wood right here

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and we have this partner

pile of wood that way.

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So what we do is

we number them, date them,

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and then we put the moisture content

on that actual piece of wood.

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So you see, they're all numbered and dates

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that records the moisture count.

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And then of those 40 control boards, now

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those 40 boards don't leave the job site

and they're not used in the floor at all.

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They actually stay on the job site

through the installation

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and sanding and finishing. Sorry,

I got really close there.

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And what they do is they just record

how the environment may change

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while we're doing our wood floor work.

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So if those boards change,

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that means all that would change to

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So it's a good way to monitor

the wood to see actual change.

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So if I go to board number one,

I know it's 7.6%

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as of today, board 21 is 8.8 today.

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So if we come back in two weeks

and test them again in the same order,

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or at least we write the numbers

down in the same order on a new sheet,

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we can compare week by week

changes on those control boards,

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which indicates the same change

in the entire order of materials.

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So we can monitor that quite well.

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Acclimating wood

is one of the most misunderstood things

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in the entire construction industry,

let alone the wood floor industry.

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I'm weakly faced with conversations

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with owners and builders

and designers, architects alike

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on the other side of the contract

where it is me explaining them

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what acclimation really is,

and that's just preparing the wood

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to be

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used in

the home or space is going to be put in.

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And actually in the industry,

somebody said,

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prepare the home

for whether the wood is going to live.

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I think that was.

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It was Howard. Brickman.

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Howard Brickman, yeah, exactly.

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Which I think is

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I think it was a very, very well done show

and also an equal statement.

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You know,

you can't put it into a situation

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where it's not going to be able

to acclimate to its end environment.

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So that's that's a good point.

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So anyway, my conversations continued.

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I thought we had to leave the wood

in the house for two weeks.

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I said, you know, I've never seen

a piece of wood with a clock in it.

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It doesn't know what time it is.

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It doesn't know

how long it's been anywhere.

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It just knows that

when you put it in a space,

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if it's got too much moisture,

it's going to whip out moisture

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until it comes in the balance of the space

it's in.

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If it doesn't have enough

moisture is going to take it in

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until it comes in bounds of the space

it's in.

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So I'm in a very unique environment

here in South Florida

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for two aspects about acclimation

particularly.

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One is that we have homes

built prior to 1958

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which are predominantly crawlspace homes

because every everybody we moved down here

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came up north with the northern technology

of building homes.

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They lifted them up off the ground,

they put crawl spaces in their ventilation

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and the whole thing, well those floors

and the wood beams and everything

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underneath the house are averaging 14

to 15% moisture content averaging

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and there are many local contractors

here, relatively newer ones

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or ones that just haven't thought about

acclimation or just don't understand it.

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Well go out and get bundles of wood

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hot off the press,

put it in the house for the two weeks

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install it, nail it all up

Santa, finish it and it looks great

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because they just coated it.

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They're getting the check from the owner

and they disappear

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three weeks, a month, two months

later, the floor starting to cut

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and the owners are trying

to get the company come back.

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They don't come back next year.

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You know, I'll get the phone call

because I'm

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the guy in the area

that they all call about.

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And I walk out there and like, yeah,

I can't fix this

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from this side of the floor.

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You got to tear this whole floor out

and get the floor properly acclimated.

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And they're like, well,

how do you do that?

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Well, first off,

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you got to make sure that your moisture

content on your subfloor

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is the same as the moisture

content of your wood material.

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Then you can put it into play,

then you can stand and finish it.

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And so it becomes a big pain.

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So acclimating for me is one of the key

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success stories of my floors not failing.

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I mean, they don't fail.

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I never have a call back with floors

shrinking or swelling or doing anything

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really weird

that isn't an outside influence,

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not related to the floor

or its construction.

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So, you know,

there's all sorts of methodologies

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behind it, but that's the main thing,

get it acclimated to the space.

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And that's arguably one of the

toughest places to install in America.

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With your humidity down there

and your conditions down there in Florida.

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Well, only for a crawl space out.

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Now you go to the other side

after 1958 or 60,

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everything is either terrazzo or concrete,

which means that you had

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the ground contact moisture

through the solid material.

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It's on the ground,

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but the internal space

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is almost all uniform

across the entire eastern seaboard.

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Of Florida, because everybody, every air

conditioners and everybody air

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conditioners relative within the same four

or five degrees of temperature

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and the systems run relatively

the same number of times during the day.

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So they're all dehumidifier in the air

equally.

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So you can have a 200 square foot room

or a 3000 square foot house.

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The environment is exactly the same

when you're dealing with post 1958 homes

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00:11:02,862 --> 00:11:06,098

and so those are eight and a half to nine

and a half percent moisture

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content source.

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So if I get wood ordered from the mill

and it lands at my doorstep,

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I stab it

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00:11:11,971 --> 00:11:15,374

and if it comes an average of 8.1, I'm

installing it and sanding, finishing it

248

00:11:15,374 --> 00:11:15,908

right away.

249

00:11:15,908 --> 00:11:18,944

There's no two weeks of anything,

you know, so it's just a matter of

250

00:11:19,178 --> 00:11:22,715

knowing your numbers and working them

properly to the space you're putting it in

251

00:11:25,051 --> 00:11:25,451

Okay.

252

00:11:25,451 --> 00:11:29,422

So we've probably all heard

at the end of briefing guidelines

253

00:11:29,422 --> 00:11:33,092

as 40 boards you got to check 40,000

square feet in an A subfloor,

254

00:11:33,092 --> 00:11:37,029

a minimum of 20 places per thousand

square feet and then look at the average.

255

00:11:37,363 --> 00:11:40,066

But the way that you do that

I thought was very unique.

256

00:11:40,099 --> 00:11:42,234

I've never seen anybody else do it

the way that you do with your

257

00:11:42,234 --> 00:11:45,471

putting the boards down on the floor

and so you want to kind of go over that.

258

00:11:46,105 --> 00:11:46,739

Sure.

259

00:11:46,939 --> 00:11:51,477

It is unique and I actually

have had discussions with a technical

260

00:11:52,578 --> 00:11:56,282

about my methodology versus others

and it's a combination of a few things.

261

00:11:56,282 --> 00:11:59,385

One, it's more of a laboratory

262

00:11:59,385 --> 00:12:02,421

analysis approach

rather than just a random shot approach.

263

00:12:02,455 --> 00:12:05,658

So if you, if you had an assortment

of wood material you bought

264

00:12:06,158 --> 00:12:09,595

and you just randomly stab 40 boards,

you'll get a number, you'll

265

00:12:09,595 --> 00:12:10,529

get an average number.

266

00:12:12,098 --> 00:12:13,999

But if you go at it two weeks later

267

00:12:13,999 --> 00:12:17,436

and just randomly stab another 40 boards,

you'll get another number.

268

00:12:17,770 --> 00:12:23,008

But what's not related really is how the

wood moved from two weeks ago to today.

269

00:12:23,743 --> 00:12:26,112

Because you're not testing

the exact same boards

270

00:12:26,312 --> 00:12:29,615

in the same exact way and it's more

of a scientific method than anything else

271

00:12:30,049 --> 00:12:34,353

is to keep a control group of material

and whatever that control group

272

00:12:34,353 --> 00:12:37,523

is, that's what you test

and that's what you base your knowledge

273

00:12:37,523 --> 00:12:38,491

of the rest of the material.

274

00:12:38,491 --> 00:12:42,128

For so long as everything is consistent,

it's in the same environment, it's been

275

00:12:42,128 --> 00:12:45,898

in the same space it's been the same area,

and you're not treating it differently.

276

00:12:46,031 --> 00:12:48,434

You don't have your 40 control boards

out in the garage,

277

00:12:48,768 --> 00:12:50,669

and then you would learn materials

inside the house.

278

00:12:50,669 --> 00:12:53,672

They have to be within the same space

or the same envelope of space.

279

00:12:54,206 --> 00:12:58,911

So a few things about the entire endurance

methodology of doing wood floors

280

00:12:59,645 --> 00:13:03,249

is that I don't install one footers

inside any floor

281

00:13:03,249 --> 00:13:04,350

that I install in the wider

282

00:13:04,350 --> 00:13:07,086

the plank, the longer that average length

does not get installed.

283

00:13:07,086 --> 00:13:10,422

So in this case,

the example I'm doing for the seven

284

00:13:10,422 --> 00:13:13,592

inch plank floor is

I don't style anything under 24 inches.

285

00:13:13,759 --> 00:13:16,962

It may come to me, but I don't physically

put it in the middle of the field.

286

00:13:17,396 --> 00:13:21,734

I'll use them for the control set,

start a rose and a rose,

287

00:13:22,034 --> 00:13:23,702

but I don't

they just don't go in the floor,

288

00:13:23,702 --> 00:13:26,505

which is a more costly way

of doing business.

289

00:13:26,505 --> 00:13:30,843

But at the same time the owners

see the value that you're offering them.

290

00:13:30,843 --> 00:13:34,146

A longer average length floor

and they're willing to pay for it.

291

00:13:35,181 --> 00:13:35,815

So going back

292

00:13:35,815 --> 00:13:39,285

to acclimation, so I take all the boards

I'm not going to. Use.

293

00:13:39,618 --> 00:13:42,888

And we number them and we date them

and we measure them.

294

00:13:42,888 --> 00:13:46,192

Now, the measurements that were taken

there, we're not done by me.

295

00:13:46,192 --> 00:13:48,527

They were done by my lead

installer, Morris.

296

00:13:48,527 --> 00:13:50,596

So he does the numbers.

297

00:13:50,596 --> 00:13:51,931

He writes and down on the boards

298

00:13:51,931 --> 00:13:56,001

and then today he's doing the next testing

on those same exact boards.

299

00:13:56,635 --> 00:13:58,771

And the premise is this

300

00:13:59,038 --> 00:14:00,806

if you stab 40 boards, you get an average

301

00:14:00,806 --> 00:14:03,409

stamp seven completely different

set of 40 boards, you get an average.

302

00:14:03,809 --> 00:14:07,446

But if I stabbed

the same board on May 1st,

303

00:14:08,013 --> 00:14:13,219

and if I test that same board on May 30th

and it changes 0.4%,

304

00:14:13,552 --> 00:14:17,957

I can honestly say that that board moved

four tenths of a percent moisture content.

305

00:14:18,324 --> 00:14:22,094

I wouldn't be able to do that if I just

stabbed a random board in the floor

306

00:14:22,261 --> 00:14:24,296

and then a random board in the floor

a month later.

307

00:14:24,530 --> 00:14:27,466

I wouldn't know if the board's

actually moved or zapped board.

308

00:14:27,466 --> 00:14:29,902

Then I just add the second time,

which is different.

309

00:14:30,603 --> 00:14:34,573

Actually moved or did move is it the same

number and move half percent up or down?

310

00:14:34,573 --> 00:14:36,242

Because I used to have 40 boards

311

00:14:36,242 --> 00:14:38,844

because every time you stab a board

you get a different number

312

00:14:39,578 --> 00:14:41,814

and that's a function of motion

meters altogether.

313

00:14:41,814 --> 00:14:44,283

Which we could add into on this program.

314

00:14:44,283 --> 00:14:46,385

Okay. So we'll stop right there from it.

315

00:14:46,385 --> 00:14:49,255

And so when I saw that, yeah,

that was one of those things in life.

316

00:14:49,255 --> 00:14:51,123

When you go, I'll be damned.

317

00:14:51,123 --> 00:14:53,826

I mean, if it makes so much sense,

it's stupid

318

00:14:54,126 --> 00:14:56,762

how all this time I've been taken,

I think you.

319

00:14:56,762 --> 00:14:58,631

Just call me stupid. Rob. And

320

00:15:00,332 --> 00:15:01,367

you got to wait for it.

321

00:15:01,367 --> 00:15:01,634

Lenny.

322

00:15:01,634 --> 00:15:02,835

You don't know where he goes.

323

00:15:02,835 --> 00:15:05,971

Sometimes he gets off the ramp.

324

00:15:05,971 --> 00:15:09,108

Sometimes you get right

back on the highway.

325

00:15:09,108 --> 00:15:10,376

No, stupid.

326

00:15:10,376 --> 00:15:11,277

The way that I've been doing it

327

00:15:11,277 --> 00:15:14,580

for all these years,

I mean, I would take 40 random numbers

328

00:15:14,880 --> 00:15:18,517

and and I document those 40 random number,

random numbers.

329

00:15:18,884 --> 00:15:22,021

But for you, taking those control boards,

but they never make it

330

00:15:22,021 --> 00:15:25,057

in the install those boards

right there on the job all the time.

331

00:15:25,491 --> 00:15:28,360

And so yeah, you'll know

exactly how much they move.

332

00:15:28,360 --> 00:15:29,862

Bye bye.

333

00:15:29,862 --> 00:15:31,897

The measuring that board every time before

334

00:15:32,498 --> 00:15:34,667

and they're sitting

right at right on the floor.

335

00:15:34,667 --> 00:15:37,036

Yeah.

They stay there until the job's over.

336

00:15:37,036 --> 00:15:39,471

I mean sanded and finished and done.

They stay on site.

337

00:15:39,872 --> 00:15:43,108

Did you do the same thing upstairs

or just all that downstairs.

338

00:15:43,976 --> 00:15:47,313

Left or right now

is being stored in the kitchen

339

00:15:48,414 --> 00:15:50,916

dining

area of the house and my floors are in

340

00:15:50,916 --> 00:15:53,919

master bedrooms and in other bedrooms

as you sat through the video.

341

00:15:53,919 --> 00:15:55,754

So but it's inside the house envelope.

342

00:15:55,754 --> 00:15:59,892

So it's the same atmosphere,

same temperature same moisture content,

343

00:16:00,159 --> 00:16:01,794

equilibrium, moisture content.

344

00:16:01,794 --> 00:16:02,628

It's the same everywhere.

345

00:16:02,628 --> 00:16:04,697

So they just stay in the house

as long as it's in the house.

346

00:16:04,763 --> 00:16:08,067

In a controlled environment, you know,

nobody's picking up and transporting them

347

00:16:08,067 --> 00:16:12,037

into the garage or nobody's

stacking up like a bunch of bricks.

348

00:16:12,037 --> 00:16:15,908

They're all laid out so that they have

maximum surface area to the environment.

349

00:16:16,342 --> 00:16:18,644

Let's talk a little about how you want

350

00:16:18,944 --> 00:16:22,014

how you did stack the wood throughout.

351

00:16:22,014 --> 00:16:25,351

The big planks were brought in

and we sticker

352

00:16:25,351 --> 00:16:29,121

stack them essentially just trying to get

as much airflow through the bundles.

353

00:16:30,089 --> 00:16:31,590

It's more cumbersome, obviously,

354

00:16:31,590 --> 00:16:35,094

to try to unpack

every layer of every plank.

355

00:16:35,461 --> 00:16:39,398

So we just do it by bundles and that gets

us really close because obviously the

356

00:16:39,965 --> 00:16:41,333

they're five boards to a pack.

357

00:16:41,333 --> 00:16:44,903

So the center board is the one that's

got the least exposure to atmosphere

358

00:16:45,404 --> 00:16:46,839

numbers two and three also the same.

359

00:16:46,839 --> 00:16:49,108

But one in five are outside exposed.

360

00:16:49,108 --> 00:16:51,944

So they have the most at their

most surface area to acclimation.

361

00:16:52,211 --> 00:16:55,714

But honestly, what happens is that that's

determined on what the initial test was.

362

00:16:55,714 --> 00:16:59,284

When I initially received the material,

it tested at 8.1

363

00:17:00,119 --> 00:17:03,622

and I'm only half a percent off of it

perfectly.

364

00:17:03,622 --> 00:17:08,093

The guideline of my area of that 8.5,

I'm looking for for my typical range

365

00:17:08,093 --> 00:17:08,794

of moisture content.

366

00:17:08,794 --> 00:17:12,031

So it's already at a point

where I can just go ahead and go for it.

367

00:17:12,031 --> 00:17:15,534

But I still do the data

recording week by week by week

368

00:17:15,534 --> 00:17:19,171

to make sure nothing weird

happens to the floor on the jobsite.

369

00:17:19,705 --> 00:17:20,606

And here's another point.

370

00:17:20,606 --> 00:17:23,842

This particular floor special

that it is, it's rough cut.

371

00:17:24,243 --> 00:17:26,712

So if it's going to move, it's

not going to move tongue.

372

00:17:26,712 --> 00:17:29,681

The groove is going to move,

you know, bottom to top.

373

00:17:29,681 --> 00:17:31,650

So it's even more stable.

374

00:17:31,650 --> 00:17:35,287

But this method should be done on

every floor, place, on reverse, on life's

375

00:17:35,287 --> 00:17:35,954

on whatever.

376

00:17:36,989 --> 00:17:37,523

Do you

377

00:17:37,523 --> 00:17:40,759

intensely work with a lot of reps on

for that reason?

378

00:17:41,593 --> 00:17:44,730

Now, this was a specific request

by the owner he wanted riffs on.

379

00:17:44,730 --> 00:17:49,001

I done seven inch and eight inch Wide

Plains on Plank, same thing.

380

00:17:49,568 --> 00:17:52,738

So now it's a you've got the

you got this measurement,

381

00:17:52,738 --> 00:17:55,607

you got these recordings and so how do you

382

00:17:56,475 --> 00:18:00,279

I'm sure you have like your methodology of

of documenting everything.

383

00:18:00,279 --> 00:18:02,114

So maybe you can kind of talk

about having a

384

00:18:02,114 --> 00:18:04,049

like your worksheet,

the documents, everything.

385

00:18:04,049 --> 00:18:07,486

And yeah, prior to me

creating that worksheet,

386

00:18:07,486 --> 00:18:10,656

it was the same as anybody else

as you go out there with a piece of paper

387

00:18:11,590 --> 00:18:13,892

or sometimes they only even do that,

you just write it on the board

388

00:18:13,892 --> 00:18:16,762

you write on the board,

you have an average, you make the note of

389

00:18:16,762 --> 00:18:20,332

that last average number on your paperwork

and you drift off and go away

390

00:18:20,966 --> 00:18:23,602

three weeks later or two years later

or ten years later,

391

00:18:23,602 --> 00:18:25,804

you can go back on your paperwork and say,

Oh, the floor is eight

392

00:18:25,804 --> 00:18:27,673

and a half percent moisture

content averaged,

393

00:18:27,673 --> 00:18:30,509

but how did you get that number

and where did you measure it

394

00:18:30,509 --> 00:18:34,279

and what was the site conditions

at the time So based on

395

00:18:34,847 --> 00:18:38,517

what you see at WFAA

that they offer that job site worksheet,

396

00:18:38,717 --> 00:18:42,521

I created an in-house moisture

testing worksheet

397

00:18:42,521 --> 00:18:47,092

which gives basic instructions

on the header, how to set up the testing.

398

00:18:47,493 --> 00:18:50,462

And then there's columns

in which you can test

399

00:18:50,462 --> 00:18:53,065

and then write your numbers

down on those columns.

400

00:18:53,866 --> 00:18:54,466

More often.

401

00:18:54,466 --> 00:18:58,770

Not I just test only to 20 boards

because I'm not usually doing three.

402

00:18:58,770 --> 00:19:02,341

It sounds really weird, but I really don't

do a lot of three, four or 5004 jobs.

403

00:19:02,341 --> 00:19:04,710

There's a lot of jobs

that are under a thousand feet that we do.

404

00:19:05,144 --> 00:19:08,680

And so testing 40 boards at a thousand

feet gets a bit redundant because

405

00:19:08,680 --> 00:19:13,352

if you do any statistical analysis,

once you get past 20 or 25 boards,

406

00:19:13,685 --> 00:19:17,289

it would take a tremendous amount

of really odd readings to take your number

407

00:19:17,289 --> 00:19:20,926

and throw it much further than two tenths

of a percent in either direction.

408

00:19:21,160 --> 00:19:23,095

It's a belter, it's a bell curve thing.

409

00:19:23,095 --> 00:19:27,499

Yep. And later on I'll go over

what a statistic analysis.

410

00:19:27,833 --> 00:19:32,938

I was just going to ask Lenny, I was just

going to actually see that's some.

411

00:19:34,306 --> 00:19:37,743

Actually never made it the massa. Oh.

412

00:19:37,743 --> 00:19:39,578

I'll call you later with that Rob

what it means.

413

00:19:39,578 --> 00:19:41,880

But before, before

I'll call lady on the side.

414

00:19:42,014 --> 00:19:44,183

I just had to get that

415

00:19:45,751 --> 00:19:47,653

so. Before so.

416

00:19:47,653 --> 00:19:49,688

And everybody says I'm the mean one.

417

00:19:49,922 --> 00:19:51,990

Yeah, yeah, yeah, yeah, yeah.

418

00:19:53,292 --> 00:19:57,462

So just for our listeners

to the end of TV installation guidelines

419

00:19:57,462 --> 00:20:00,699

as a checklist contains

eight pages of items to consider

420

00:20:01,400 --> 00:20:03,802

for evaluating a hardwood floor prior

to starting work.

421

00:20:05,070 --> 00:20:07,739

You know, I can't stress enough

422

00:20:07,739 --> 00:20:09,074

how important they are

if there is ever going

423

00:20:09,074 --> 00:20:11,276

to be an inspection,

they go off of those guidelines.

424

00:20:11,710 --> 00:20:15,214

So even though we start doing this year

after year

425

00:20:15,214 --> 00:20:18,584

after year, it's always good to go back

and read the guidelines.

426

00:20:18,584 --> 00:20:19,818

I think once a year.

427

00:20:19,818 --> 00:20:21,553

I don't care

how long you've been doing floors

428

00:20:21,553 --> 00:20:23,956

it because it just puts it

in your head again.

429

00:20:24,423 --> 00:20:27,993

And these things are so

so you documenting your work

430

00:20:28,760 --> 00:20:31,830

and you have a program for that

or you have a methodology

431

00:20:31,830 --> 00:20:33,599

for that for document work.

432

00:20:33,599 --> 00:20:35,300

Yeah, it's on that worksheet now.

433

00:20:35,300 --> 00:20:35,834

Okay.

434

00:20:35,834 --> 00:20:38,303

And so how about your work day progress?

435

00:20:39,271 --> 00:20:39,605

You've got to

436

00:20:39,605 --> 00:20:43,308

leave guys on a different job

and and you document that as well.

437

00:20:44,343 --> 00:20:46,178

That actually document

that a little differently.

438

00:20:46,178 --> 00:20:49,648

We run a system called

439

00:20:50,282 --> 00:20:53,452

End of day update

and it's not something you can buy, it's

440

00:20:53,552 --> 00:20:55,554

something you can just do

in your own shop.

441

00:20:55,554 --> 00:20:58,590

And what that is, is

everybody who's on a job site

442

00:20:58,991 --> 00:21:02,861

sends to me

a daily summary report of what happened.

443

00:21:02,861 --> 00:21:04,830

And it could be just picture,

444

00:21:04,830 --> 00:21:07,499

it could be a picture with a few words,

it could just be a few words.

445

00:21:07,966 --> 00:21:10,736

In one case,

one of my guy's being that he's from

446

00:21:10,736 --> 00:21:14,906

Chile

the country that he his English is not

447

00:21:15,207 --> 00:21:18,543

in, English is good,

but his writing of English is horrible.

448

00:21:18,910 --> 00:21:20,512

So he knows it and he's very sensitive.

449

00:21:20,512 --> 00:21:24,449

And so I allow him to give me a voice

recording of his update.

450

00:21:24,783 --> 00:21:29,821

And so it creates a daily diary

of every job's progress going forward.

451

00:21:30,222 --> 00:21:33,859

And it has a long term benefit in that

452

00:21:34,026 --> 00:21:37,095

you at least know what you did

last week, Tuesday on a job site.

453

00:21:37,095 --> 00:21:38,263

Should something have happened,

454

00:21:39,231 --> 00:21:40,499

somebody makes a comment that,

455

00:21:40,499 --> 00:21:44,102

hey, somebody scratch a door and a house

or somebody broke a glass or whatever.

456

00:21:44,369 --> 00:21:48,006

If your guys didn't report that

right away, you may have a photograph

457

00:21:48,340 --> 00:21:51,910

of the room scene and you can see that

the glass is already broken

458

00:21:51,910 --> 00:21:54,313

before you even showed up on a job site.

459

00:21:54,313 --> 00:21:59,351

And I had one client who claim that we

we being in the house, were responsible

460

00:21:59,351 --> 00:22:05,824

for a missing weapon and he

he collected antique flintlock pistols.

461

00:22:05,824 --> 00:22:09,094

And one of them was a match set

of dueling pistols,

462

00:22:09,094 --> 00:22:12,931

and one of them was missing

and he called me up, you know, weeks

463

00:22:12,931 --> 00:22:16,034

after the fact that we got done with a job

because we had plastic up.

464

00:22:16,301 --> 00:22:18,570

Every cabinet

completely hermetically sealed.

465

00:22:18,570 --> 00:22:22,341

The house did the work, and he gets a call

and he says, hey, man, we got a problem.

466

00:22:22,341 --> 00:22:23,975

I go, What's up?

Because I'm missing a gun.

467

00:22:23,975 --> 00:22:26,578

I said, Really? In his eyes,

he tells me what's missing.

468

00:22:26,845 --> 00:22:27,879

I'm like, well, hello, him, you look.

469

00:22:27,879 --> 00:22:31,249

And I went back on my records

and I have to go back months back.

470

00:22:31,983 --> 00:22:34,553

But we found the photograph of us

getting ready

471

00:22:34,553 --> 00:22:38,357

to hang the plastic on that cabinet,

and the gun was already missing.

472

00:22:39,024 --> 00:22:42,527

So I sent him the photograph

and I said, Fred, it's already been gone

473

00:22:42,527 --> 00:22:43,829

before he got there. It's not us.

474

00:22:45,831 --> 00:22:48,266

Couple hours later, he

he calls me and goes, Hey, I'm sorry, man.

475

00:22:48,266 --> 00:22:49,701

I forgot. I I had forgot.

476

00:22:49,701 --> 00:22:51,303

I sent that to a guy to get repaired.

477

00:22:51,303 --> 00:22:53,839

And like I said, yeah, no kidding.

478

00:22:54,039 --> 00:22:54,873

So, yeah.

479

00:22:55,640 --> 00:22:58,477

So anyway, updates are valuable

just to have a daily diary

480

00:22:58,477 --> 00:23:01,580

of the job site and and being digital

now, it's so easier.

481

00:23:01,580 --> 00:23:02,414

He's got smartphones.

482

00:23:02,414 --> 00:23:04,416

You can snap pictures on it.

Whatever. Yeah.

483

00:23:04,983 --> 00:23:07,352

And it just helps document

the job, gets it out of trouble.

484

00:23:08,320 --> 00:23:09,321

Send me that guy's number.

485

00:23:09,321 --> 00:23:11,123

I think he's laying it

486

00:23:11,823 --> 00:23:14,559

I if you didn't have that picture.

487

00:23:15,093 --> 00:23:17,996

Oh, yeah, I forgot

I sent that out to get to pay you.

488

00:23:18,830 --> 00:23:20,065

Yeah, I'd like to talk.

489

00:23:20,065 --> 00:23:22,167

I want to take that a little further.

490

00:23:22,167 --> 00:23:22,801

Well, actually,

491

00:23:22,801 --> 00:23:24,603

thank God he called back

because, you know,

492

00:23:24,603 --> 00:23:26,371

he always there's that uneasy thing,

you know?

493

00:23:26,371 --> 00:23:28,607

You know what I mean? You don't want.

Yeah, I'd like to know. Yeah.

494

00:23:30,409 --> 00:23:32,344

And also for guys that that English

495

00:23:32,344 --> 00:23:35,680

isn't the first language in that are,

you know, maybe trepidations about.

496

00:23:36,515 --> 00:23:37,416

Is that a real word, Rob?

497

00:23:37,416 --> 00:23:39,751

We'll talk later about

498

00:23:40,986 --> 00:23:45,624

worried about, you know, not being able to

to write as well or speak as well.

499

00:23:45,624 --> 00:23:46,825

God, good heavens, man.

500

00:23:46,825 --> 00:23:50,562

I was beginning any language

but English in you know what I mean?

501

00:23:50,562 --> 00:23:51,530

Just trying to master that.

502

00:23:51,530 --> 00:23:52,597

So I don't want.

503

00:23:52,597 --> 00:23:54,633

You to think thoughts

out of your bathroom.

504

00:23:55,267 --> 00:23:56,468

Yeah. Killing you.

505

00:23:56,468 --> 00:23:57,602

I yeah.

506

00:23:57,602 --> 00:24:00,839

So for for people

that English using their first language.

507

00:24:00,872 --> 00:24:04,810

I mean, you feel no,

no shame or whatever about fumbling

508

00:24:04,810 --> 00:24:07,045

because they're certainly speak

a hell of a lot better

509

00:24:08,213 --> 00:24:09,748

and a second language than I do.

510

00:24:09,748 --> 00:24:11,817

You fumble

and nobody says anything to you.

511

00:24:11,817 --> 00:24:13,752

They let it go. We cut most of them out

512

00:24:15,887 --> 00:24:16,455

tell me about a

513

00:24:16,455 --> 00:24:19,224

story stick for kneeling off plywood

and you explain that.

514

00:24:20,459 --> 00:24:23,862

Oh, to make sure that our sub floors

are very well

515

00:24:25,530 --> 00:24:26,531

set in.

516

00:24:26,531 --> 00:24:29,701

In other words, screamed down,

kneeling down and stepping down.

517

00:24:30,635 --> 00:24:32,938

We use a guide.

518

00:24:32,938 --> 00:24:36,842

Basically, it's a it's a piece of plywood,

519

00:24:36,875 --> 00:24:38,610

a scrap piece of one by four or whatever.

520

00:24:38,610 --> 00:24:42,547

And we mark holes in it

so that we can put the fastener

521

00:24:42,581 --> 00:24:46,451

through the hole, drill it down and

we know that all our spacing is perfect.

522

00:24:46,485 --> 00:24:47,586

I mean, it's perfect.

523

00:24:47,586 --> 00:24:49,921

If you can get it, a human can do

it. It's in a straight line.

524

00:24:50,222 --> 00:24:51,723

They're spaced apart one, one

525

00:24:51,723 --> 00:24:53,892

and a half inches of reach

and they're eight inches apart.

526

00:24:53,892 --> 00:24:55,527

Throughout the whole story stick.

527

00:24:55,527 --> 00:24:58,930

And it just allows us

to track our fastener schedule precisely

528

00:24:58,930 --> 00:25:01,199

so that we can't have somebody

inadvertently

529

00:25:01,299 --> 00:25:03,602

going too far in the fastener schedule.

530

00:25:03,602 --> 00:25:05,103

And spacing them too far out.

531

00:25:06,505 --> 00:25:07,639

That's awesome.

532

00:25:07,639 --> 00:25:10,008

You know, that's so nice.

You call it a story stick.

533

00:25:10,408 --> 00:25:14,179

My dad used to call an idiot stick

534

00:25:15,213 --> 00:25:15,514

yeah.

535

00:25:15,514 --> 00:25:16,481

Whatever works, you know?

536

00:25:16,481 --> 00:25:17,516

Yeah, yeah.

537

00:25:17,516 --> 00:25:18,617

Don't make an idiot stick.

538

00:25:18,617 --> 00:25:20,986

And I'm thinking, what the hell?

Why is he.

539

00:25:20,986 --> 00:25:22,387

Yeah, he's his main is one.

540

00:25:22,387 --> 00:25:23,522

Yeah, we we have that

541

00:25:23,522 --> 00:25:27,025

and we also have spacers for putting them

16 inches on centers.

542

00:25:27,025 --> 00:25:28,660

That's so it's

you have to put a tape measure.

543

00:25:28,660 --> 00:25:31,496

Once you get the first row down,

you just put two blocks of wood down.

544

00:25:31,496 --> 00:25:33,665

But the next one by four fournette

screw it all down,

545

00:25:33,765 --> 00:25:35,967

move those blocks over

and just keep on rocking

546

00:25:35,967 --> 00:25:38,870

and rolling in the least amount of time

we spent pulling a tape measure

547

00:25:38,870 --> 00:25:41,540

in and out, you know, a lot of the longer

you get to live.

548

00:25:41,540 --> 00:25:43,642

Rob That's it. I'm that guy threw him.

549

00:25:43,642 --> 00:25:47,012

I'm throwing all my tape measures away,

just eyeballing everything. Now.

550

00:25:47,612 --> 00:25:50,115

You know, I'll tell you what I love about

that, Lenny, is that,

551

00:25:50,649 --> 00:25:53,018

you know, okay, we talked about you got

I can make the word okay.

552

00:25:53,018 --> 00:25:55,153

You got to talk about you guys

cool off the plywood,

553

00:25:55,153 --> 00:25:57,489

but you leave nothing to chance

and it's a little things.

554

00:25:57,622 --> 00:26:00,225

This whole job, this whole industry

is made up of little things.

555

00:26:00,559 --> 00:26:04,129

The small detail, they say

the devil's in the details and 100% is.

556

00:26:04,696 --> 00:26:07,265

So this way

you're taking all the guesswork out,

557

00:26:07,265 --> 00:26:10,635

you're taking all the incidentals out,

all the things,

558

00:26:10,936 --> 00:26:13,371

and just making

it a system that everybody.

559

00:26:14,339 --> 00:26:15,273

Here's what I'm doing.

560

00:26:15,273 --> 00:26:19,477

I'm taking what I know to do right

and putting it in the hands of people

561

00:26:19,511 --> 00:26:23,248

who, for lack of timing

and lack of experience,

562

00:26:23,682 --> 00:26:26,851

wouldn't do what I would do

if I was physically there.

563

00:26:27,452 --> 00:26:30,021

Like, if I was physically there,

I would take my tape measure out

564

00:26:30,021 --> 00:26:30,589

and I would mark

565

00:26:30,589 --> 00:26:32,290

take marks on the one by four

and I would make sure

566

00:26:32,290 --> 00:26:34,426

that every eight inches

the screw goes out here.

567

00:26:34,426 --> 00:26:36,294

I don't have to have guys

even think about it.

568

00:26:36,294 --> 00:26:39,431

They just got to put the story stick down

the half inch holes drilled through it.

569

00:26:39,431 --> 00:26:40,899

They just had to drill it through

570

00:26:40,899 --> 00:26:43,935

and it says, done

and the same thing with moisture testing.

571

00:26:43,935 --> 00:26:46,071

I don't have to tell them how to test

the moisture.

572

00:26:46,071 --> 00:26:48,740

Says it's on the it's on the sheet.

This is the methodology.

573

00:26:48,740 --> 00:26:50,742

You start numbering the bores

one through 40

574

00:26:51,042 --> 00:26:53,578

through the test date

the tests and off we go.

575

00:26:53,578 --> 00:26:56,247

And so it dumbs down the

576

00:26:56,247 --> 00:27:01,386

the details that you want to have in a way

that you won't have your guys fail

577

00:27:01,386 --> 00:27:04,723

and so worst thing you could do

is have secured

578

00:27:04,723 --> 00:27:07,892

a beautiful job like this at over

a quarter million dollars

579

00:27:08,126 --> 00:27:11,396

and have somebody scrub up

not properly doing a fastener

580

00:27:11,997 --> 00:27:15,400

the floor squeaks six months down the road

and then you're wondering

581

00:27:15,400 --> 00:27:17,168

why it's so much a rare

earth magnets on air

582

00:27:17,168 --> 00:27:20,271

and you find out that the guy didn't

nail up like three feet of an area

583

00:27:20,705 --> 00:27:21,706

and what do you do now?

584

00:27:21,706 --> 00:27:23,041

It's a quarter million floor.

585

00:27:23,041 --> 00:27:25,644

Accordingly,

I would floor in a $50 million house.

586

00:27:25,644 --> 00:27:27,512

It's not going to take 20 bucks to fix it.

587

00:27:28,546 --> 00:27:31,916

So I want to

I want to live in a life of zero failure.

588

00:27:31,950 --> 00:27:36,921

There's a there's a thing that people

have heard me say and I've talked about it

589

00:27:36,921 --> 00:27:42,193

with some guys called Six Sigma,

and it was a methodology adopted by G.E.

590

00:27:42,193 --> 00:27:46,765

back in the nineties

in order to create processes to have the

591

00:27:46,831 --> 00:27:51,169

the the failure

rate of like less than one in a million.

592

00:27:52,037 --> 00:27:55,306

Because every time you have a machine run,

it's, it's a less than one

593

00:27:55,306 --> 00:27:56,207

in a million failure rate.

594

00:27:56,207 --> 00:27:57,575

Well, I did that with endurance

595

00:27:57,575 --> 00:28:01,813

when I was doing our Santa finishing

analysis and I applied the Six Sigma

596

00:28:01,813 --> 00:28:05,183

philosophy behind it

to try to find out what worked best,

597

00:28:05,583 --> 00:28:09,154

what paper, what pressure

on the sandpaper, what what speed or the

598

00:28:09,154 --> 00:28:13,091

floor of the machines room and how far

how little of a of a pass you go through.

599

00:28:13,091 --> 00:28:13,758

And I know we're way

600

00:28:13,758 --> 00:28:15,994

off the subject of acclimation,

but it's on the same principle.

601

00:28:16,261 --> 00:28:19,230

You take it to the point

where you can make sure

602

00:28:19,230 --> 00:28:21,833

that every process you do is failure free.

603

00:28:22,333 --> 00:28:24,903

And man, it's just cake work after that.

604

00:28:26,337 --> 00:28:29,240

Lenny, what's one of those pointy things

over your right shoulder?

605

00:28:29,541 --> 00:28:31,943

Oh, I just Dani's in a closet somewhere.

606

00:28:31,976 --> 00:28:33,478

It's kind of like,

put him up for decoration.

607

00:28:33,478 --> 00:28:35,914

Yeah, it's.

How many of those you got there?

608

00:28:36,481 --> 00:28:37,982

I think

609

00:28:38,450 --> 00:28:40,518

six more than somebody else

in this room got.

610

00:28:40,518 --> 00:28:42,087

Well,

I'll tell you what I'd like you to do.

611

00:28:42,087 --> 00:28:43,655

I mean, it looks a little crowded.

612

00:28:43,655 --> 00:28:45,724

Send a couple up to me.

613

00:28:45,724 --> 00:28:46,658

I tell you what, I'll give you this.

614

00:28:46,658 --> 00:28:47,926

I don't have any.

615

00:28:47,926 --> 00:28:50,428

Yeah, even if you get a little one,

I'll take that.

616

00:28:53,665 --> 00:28:54,632

I'll give you this little one.

617

00:28:54,632 --> 00:28:55,166

Right.

618

00:28:55,200 --> 00:28:57,869

Take that little guy.

I'll just put my name right on. Yeah.

619

00:28:57,869 --> 00:29:00,939

Get flack for me and everything it says.

620

00:29:00,939 --> 00:29:02,440

Honorable mention Rob. You know.

621

00:29:02,440 --> 00:29:06,678

I think you get that in a cell

where it's like a damn necklace.

622

00:29:07,912 --> 00:29:08,213

Oh, yeah.

623

00:29:08,213 --> 00:29:09,614

You look like a rap star, then.

624

00:29:09,614 --> 00:29:11,649

Yeah, exactly.

625

00:29:12,150 --> 00:29:14,419

Oh, you got to put yours up behind you.

626

00:29:14,486 --> 00:29:17,388

Well,

I had my behind, but I took but but I

627

00:29:17,555 --> 00:29:19,924

when I knew Lenny was coming

on, I just got rid of mine.

628

00:29:19,924 --> 00:29:20,458

I just hit.

629

00:29:20,458 --> 00:29:23,328

It's all I get is. Behind the. Curtain.

630

00:29:23,762 --> 00:29:24,562

Yeah.

631

00:29:24,863 --> 00:29:26,931

Put up those pretty flowers. They're nice.

632

00:29:27,265 --> 00:29:29,868

Which one is the most important, Lenny?

633

00:29:29,868 --> 00:29:30,735

The first one?

634

00:29:30,735 --> 00:29:31,369

Yeah.

635

00:29:31,369 --> 00:29:35,240

The first one touched my heart,

and it was actually what got me

636

00:29:35,240 --> 00:29:39,377

introduced to the nation on

in the realm of wood floors.

637

00:29:39,377 --> 00:29:43,314

Because prior to that, I was in my own

little island over here working my own

638

00:29:43,314 --> 00:29:48,286

little space, doing some cool stuff,

but nobody ever knew about it.

639

00:29:48,286 --> 00:29:51,189

Just the local designers,

architects and homeowners.

640

00:29:51,189 --> 00:29:54,359

They were just appreciative

of my craftsmanship, the design work

641

00:29:54,359 --> 00:29:55,160

I was doing.

642

00:29:55,160 --> 00:30:00,331

And if it weren't for that 1997 award,

you guys wouldn't know who I was.

643

00:30:01,633 --> 00:30:03,101

You know, I,

644

00:30:03,101 --> 00:30:06,171

I met a guy at our convention

645

00:30:07,105 --> 00:30:09,808

and he's just, he just works by himself.

646

00:30:10,108 --> 00:30:13,211

He's certified awesome guy, young guy.

647

00:30:13,211 --> 00:30:17,081

And it was kind of his first convention

to go to and

648

00:30:18,683 --> 00:30:22,153

he came up to me and he goes,

I don't know if I deserve to be here.

649

00:30:22,153 --> 00:30:25,323

He goes, You know,

I'm, no, I'm no Lenny Hall, I'm no.

650

00:30:25,323 --> 00:30:27,425

And he mentioned a couple other guys was.

651

00:30:27,559 --> 00:30:28,426

One of them.

652

00:30:28,426 --> 00:30:31,396

No, absolutely not.

653

00:30:31,396 --> 00:30:33,631

And if you were,

do you think I would have told you

654

00:30:37,535 --> 00:30:39,470

and you know,

655

00:30:39,470 --> 00:30:41,840

I've seen a bunch of his stuff

and what he's doing on Instagram,

656

00:30:41,840 --> 00:30:44,342

and I'm like, dude,

we all deserve to be here.

657

00:30:44,342 --> 00:30:46,477

You know, what would you say to him?

658

00:30:46,678 --> 00:30:50,081

I mean, now that you know what he said,

what would you say to a guy like that?

659

00:30:50,682 --> 00:30:53,484

Oh, he's just as good as anybody else.

660

00:30:53,518 --> 00:30:55,620

And I'm just I am just a floor guy.

661

00:30:56,955 --> 00:30:58,590

The only reason why I

662

00:30:58,590 --> 00:31:01,793

got to where I was is because I was just

a stickler for detail.

663

00:31:02,460 --> 00:31:03,695

I wouldn't ever do a job.

664

00:31:03,695 --> 00:31:05,430

I wouldn't want to have for myself.

665

00:31:05,430 --> 00:31:07,899

And I just made sure

that I always gave more to the client

666

00:31:07,899 --> 00:31:09,267

than I was getting paid for to do.

667

00:31:09,267 --> 00:31:12,403

And if everybody else does that,

they're all invited

668

00:31:12,403 --> 00:31:15,607

to stay in the same room I'm in

because we're just all flawed guys, man.

669

00:31:15,807 --> 00:31:18,676

That's all it is. We're just flawed guys.

670

00:31:18,710 --> 00:31:19,844

That's great.

671

00:31:19,844 --> 00:31:20,912

And I got to ask you.

672

00:31:20,912 --> 00:31:21,813

Except Wayne.

673

00:31:21,813 --> 00:31:25,116

Of course, he's he's and he's adamant now.

674

00:31:25,250 --> 00:31:27,552

He's he's offered suit. He's

a corporate stooge.

675

00:31:28,019 --> 00:31:29,687

Corporate stooge.

676

00:31:29,687 --> 00:31:31,923

So he's here, and we're all.

677

00:31:31,923 --> 00:31:32,824

Uh oh.

678

00:31:32,824 --> 00:31:35,760

It's not

that the gap is getting any farther apart.

679

00:31:36,094 --> 00:31:37,028

Yeah. Oh, yeah.

680

00:31:37,028 --> 00:31:39,330

It gets going this way. Yeah. Yeah.

681

00:31:39,831 --> 00:31:40,865

So let me

682

00:31:43,268 --> 00:31:46,604

you even talked about, you know,

when you need the science of wood floors

683

00:31:46,604 --> 00:31:48,406

and we're getting away from cremation,

doesn't matter.

684

00:31:48,406 --> 00:31:50,074

It's all good stuff.

685

00:31:50,174 --> 00:31:53,411

Even the walking speed

with the Sanders in in that type of stuff.

686

00:31:53,411 --> 00:31:57,315

And, you know, there's as you know,

we all know there's a million things

687

00:31:57,315 --> 00:31:58,683

that make up this industry.

688

00:31:58,683 --> 00:32:02,787

And all the little details of

every little step you take is so critical.

689

00:32:03,154 --> 00:32:06,424

How in the hell

you give that up to somebody you know

690

00:32:06,691 --> 00:32:10,061

and not be not come across like,

I'm such a taskmaster, I'm

691

00:32:10,061 --> 00:32:11,462

such a perfectionist

692

00:32:11,462 --> 00:32:14,599

that you have to do it exactly my way

because I would be that way.

693

00:32:14,832 --> 00:32:16,267

Thanks. I was that way.

694

00:32:16,267 --> 00:32:18,369

And I don't know

how you get away from that.

695

00:32:18,369 --> 00:32:20,605

And if a guy says, look,

I've been doing it this way or

696

00:32:20,638 --> 00:32:24,542

this is my style, it doesn't work for me

and I know it wouldn't work for you.

697

00:32:25,143 --> 00:32:27,011

I think it would.

698

00:32:27,011 --> 00:32:29,047

It's not difficult.

699

00:32:29,047 --> 00:32:31,249

I also like to be

in total control of things,

700

00:32:31,249 --> 00:32:32,784

but at the same time,

I have to be a realist

701

00:32:32,784 --> 00:32:36,654

that I can't be on somebody's back

all the time expecting them

702

00:32:36,654 --> 00:32:40,291

to do exactly what I do,

which is why I make systems that work

703

00:32:40,625 --> 00:32:43,628

so at least I know if they follow

what the system is,

704

00:32:43,962 --> 00:32:47,432

I'll know it's really close

to what I would do if I was there.

705

00:32:47,498 --> 00:32:50,535

And so, you know, I got the guys

working at the house right now.

706

00:32:50,535 --> 00:32:53,604

I haven't seen the house in three days,

but I I'm absolutely confident

707

00:32:53,871 --> 00:32:57,241

that the nailing schedule is correct,

that they're doing the moisture test.

708

00:32:57,241 --> 00:32:57,709

Correct.

709

00:32:57,709 --> 00:33:00,111

And we're going to get into

I'll do a video

710

00:33:00,111 --> 00:33:03,448

tomorrow is the progress of that job,

because I'm documenting that whole house

711

00:33:03,848 --> 00:33:05,249

because he's got all the things in it

712

00:33:05,249 --> 00:33:08,619

that people could run into on any job

site, you know, not the entire house,

713

00:33:08,920 --> 00:33:11,055

but at any some point

somebody's got a level of subfloor.

714

00:33:11,155 --> 00:33:12,790

At some point,

somebody's got to do a moisture test.

715

00:33:12,790 --> 00:33:15,927

At some point, something's got to

glue down a floor or nail down the floor.

716

00:33:15,927 --> 00:33:17,729

Somebody's

got to do the sanding and finishing.

717

00:33:17,729 --> 00:33:19,197

So I'm going to document that whole house

718

00:33:19,197 --> 00:33:21,699

because it's such a unique opportunity

to do so.

719

00:33:22,600 --> 00:33:26,137

That that leveling you were doing

with the laser level and stuff.

720

00:33:26,137 --> 00:33:28,606

Yeah, it was unbelievable.

That was some cool stuff.

721

00:33:28,706 --> 00:33:31,743

But we have as the laser

set up, so the laser marking

722

00:33:33,011 --> 00:33:34,212

the level of the

723

00:33:34,212 --> 00:33:37,081

marble slab out there and we're building

724

00:33:37,081 --> 00:33:40,618

the sleeper systems here

starting with the perimeter,

725

00:33:41,619 --> 00:33:43,154

and then we fill

in the middle of the fields.

726

00:33:43,154 --> 00:33:46,657

Now, this one's not completed yet because

we're stopping the loading material,

727

00:33:47,191 --> 00:33:50,762

but what this one does is

we tighten those down

728

00:33:50,762 --> 00:33:53,965

and make them as level

as we can with shims and glue and screws.

729

00:33:54,665 --> 00:33:56,100

So we get a really tight floor.

730

00:33:56,100 --> 00:33:57,702

I do take it to another degree,

731

00:33:57,702 --> 00:34:00,171

you know, interfaces

one quarter inch and ten feet, man.

732

00:34:00,171 --> 00:34:02,340

We're like one 16th of an inch.

733

00:34:02,340 --> 00:34:04,242

If it's an eighth inch,

that's like the fattest.

734

00:34:04,242 --> 00:34:05,843

It'll ever be out

as an eight inch and ten.

735

00:34:05,843 --> 00:34:08,880

You know, everybody knows that

I build bowling alleys

736

00:34:08,880 --> 00:34:12,617

and that's what my family did

and that's how we set bowling alleys, was

737

00:34:12,617 --> 00:34:16,454

everything had to be office sleepers,

laser level, because when you put

738

00:34:16,454 --> 00:34:19,624

a ball in the middle of a bowling alley,

it can't move it can't go right.

739

00:34:19,624 --> 00:34:22,326

Left, no. Forward, right, no. Everything.

740

00:34:22,326 --> 00:34:25,797

So when I saw that level, I was like,

oh my God, they are.

741

00:34:26,230 --> 00:34:26,964

Brought back memories.

742

00:34:26,964 --> 00:34:29,700

Of some serious level

and going on there, man.

743

00:34:29,700 --> 00:34:33,404

And another question,

have you always called it door skin?

744

00:34:34,605 --> 00:34:35,173

In our area?

745

00:34:35,173 --> 00:34:35,873

It was called doronskiy.

746

00:34:35,873 --> 00:34:39,811

And I well, I know some people are Luanne

they call it a bunch of other stuff.

747

00:34:39,811 --> 00:34:40,378

Yeah. Yeah.

748

00:34:40,378 --> 00:34:41,312

Because the first time I heard

749

00:34:41,312 --> 00:34:44,482

Wayne's brothers say Door Skin,

that was the absolute first time.

750

00:34:44,482 --> 00:34:47,418

And I was like,

Did he just say foreskin did?

751

00:34:47,652 --> 00:34:49,520

Yeah. Is that what he said?

752

00:34:49,520 --> 00:34:51,756

And then when I heard you said, I'm like,

All right, well,

753

00:34:51,789 --> 00:34:54,692

this is definitely on me.

I got a, I got a problem.

754

00:34:54,725 --> 00:34:55,193

I right.

755

00:34:55,193 --> 00:34:56,260

It's it's a region.

756

00:34:56,260 --> 00:34:57,762

It's a regional thing, for sure. Yeah.

757

00:34:57,762 --> 00:35:00,064

So down here in southeast Dawson.

758

00:35:00,064 --> 00:35:03,868

Wow, man, that leveling up, going upstairs

where that was some.

759

00:35:04,335 --> 00:35:08,372

Dude, that was unexpected either because

when I saw that job, that job that house

760

00:35:08,739 --> 00:35:12,210

before this particular owner bought it,

the previous person had put

761

00:35:12,910 --> 00:35:16,080

like a real low grade engineered floor

in there and just glued it down like so

762

00:35:16,080 --> 00:35:20,418

the other foreign company just floated it

with the GIP create like concrete

763

00:35:20,785 --> 00:35:23,621

and then just glue down

engineered floor on top of it.

764

00:35:23,621 --> 00:35:26,991

So when I was walking through the house

doing my job site visit

765

00:35:27,391 --> 00:35:30,228

it was snapping and popping under my feet

and I'm like, Oh, thank God

766

00:35:30,228 --> 00:35:31,262

they're going to tell these floors up

767

00:35:31,262 --> 00:35:33,998

because I don't know how somebody even put

that thing in the house to begin with.

768

00:35:34,365 --> 00:35:37,502

But suffice it to say,

you know, how much mud was there

769

00:35:37,502 --> 00:35:40,805

and how deep it was was

it just caught us all off guard anyway.

770

00:35:40,805 --> 00:35:43,875

But, you know, I could easily

have my contact.

771

00:35:43,875 --> 00:35:45,443

Didn't say that I was covering.

772

00:35:45,443 --> 00:35:47,778

I was being covered for doing prep work

like that.

773

00:35:48,012 --> 00:35:51,482

It was covering doing

prep work to the existing concrete.

774

00:35:51,682 --> 00:35:55,052

But now what I did is

I went down to the base house,

775

00:35:55,520 --> 00:35:57,522

plywood substrate

and I'm putting it all back.

776

00:35:57,522 --> 00:36:00,858

And I'm not charging the owner

for this additional week and a half's

777

00:36:00,858 --> 00:36:01,792

worth of work.

778

00:36:01,792 --> 00:36:05,096

They already gave me

all the king's ransom for the floor.

779

00:36:05,396 --> 00:36:09,400

I'm not going to nickel and dime a guy

for the extra two or three or $5,000.

780

00:36:09,400 --> 00:36:12,103

This may go

because it's going to leave goodwill.

781

00:36:12,103 --> 00:36:13,037

He's going to know that

782

00:36:13,037 --> 00:36:16,407

the next time he has a house to buy, he's

going to give you the job.

783

00:36:16,407 --> 00:36:17,675

He's not going to question my number.

784

00:36:17,675 --> 00:36:20,778

He's going to know the endurance will

take care of the job from front to back.

785

00:36:21,012 --> 00:36:22,046

And he's got no worries.

786

00:36:22,046 --> 00:36:24,882

That's really

what all we do is we're problem solvers

787

00:36:25,149 --> 00:36:27,051

in the wood floor business.

788

00:36:27,051 --> 00:36:28,252

Somebody's got a problem in their house.

789

00:36:28,252 --> 00:36:30,421

They don't have a wood floor

and they can't do it themselves.

790

00:36:30,421 --> 00:36:31,923

So we go in and we solve the problem.

791

00:36:31,923 --> 00:36:35,359

We can do that for the homeowner

with the least amount of aggravation

792

00:36:35,359 --> 00:36:37,328

and it's worth something to people.

793

00:36:37,328 --> 00:36:40,698

And that's one of the aspects of how

I can price jobs out as high as I do

794

00:36:40,698 --> 00:36:43,301

because I leave no stone unturned

when I do the work.

795

00:36:43,301 --> 00:36:46,170

And I always give them a little bit

more than I ask for in the contract.

796

00:36:46,871 --> 00:36:50,841

I may not be charging the guy,

but I'll be damn sure that him and I

797

00:36:50,841 --> 00:36:52,843

are going to have lunch in that room

while I'm doing it.

798

00:36:52,843 --> 00:36:54,512

So he can see. Yeah,

799

00:36:55,646 --> 00:36:57,782

yeah, I really I really have.

800

00:36:57,782 --> 00:36:59,850

I really I would meet the owners of homes

that work, and

801

00:37:00,918 --> 00:37:04,355

usually it's the homeowner handler

or somebody who's a rep of the owner.

802

00:37:04,355 --> 00:37:05,523

I'm dealing with.

803

00:37:05,856 --> 00:37:09,026

So you're dealing in an Highlander type

house and stuff like.

804

00:37:09,026 --> 00:37:10,428

Yeah, yeah, yeah.

805

00:37:10,428 --> 00:37:13,631

Well, you know, there's one thing

I get out of the video too, Lenny.

806

00:37:13,631 --> 00:37:17,735

I mean, you know, and then, you know,

we all get to same 24 hours in a day,

807

00:37:18,402 --> 00:37:21,839

you know, and as the expression is,

we all put our pants on one leg at a time.

808

00:37:22,840 --> 00:37:25,910

You're not on any job sites

that that are magically

809

00:37:25,910 --> 00:37:29,180

all, all,

all the trades are out of your way.

810

00:37:29,380 --> 00:37:30,214

Oh, no.

811

00:37:30,214 --> 00:37:31,148

Where it not

812

00:37:31,148 --> 00:37:34,986

everybody will be familiar with that

that that job site you're on yeah.

813

00:37:35,152 --> 00:37:36,921

It trades everywhere,

you know what I mean?

814

00:37:36,921 --> 00:37:39,457

You're working around

an imperfect situation.

815

00:37:39,457 --> 00:37:41,993

So that's what what what it strikes

816

00:37:41,993 --> 00:37:46,497

me when I talk to a guy like you

is that you know, we are all faced

817

00:37:46,497 --> 00:37:49,133

with the same it's just a matter

of what you decide to do with it.

818

00:37:49,600 --> 00:37:51,202

You handle it.

819

00:37:51,202 --> 00:37:53,938

How you handle it

and how you set these systems up.

820

00:37:54,238 --> 00:37:56,941

And then and then set you up for success

or failure.

821

00:37:57,241 --> 00:37:59,343

The more things you can put

on your side of the equation,

822

00:37:59,610 --> 00:38:01,112

the more chance for success.

823

00:38:01,112 --> 00:38:03,281

And the more you can repeat these things.

824

00:38:03,281 --> 00:38:05,916

The I mean, you look at how much stress

it takes off your

825

00:38:06,017 --> 00:38:08,185

like you said, you don't get complaints,

you get callbacks.

826

00:38:08,653 --> 00:38:09,487

These things are important.

827

00:38:11,088 --> 00:38:12,123

How important is a pat

828

00:38:12,123 --> 00:38:15,092

on the back to your guys and how often

do you give a pat on the back?

829

00:38:16,260 --> 00:38:17,895

Technically, I do it all the time.

830

00:38:17,895 --> 00:38:19,997

Every time they text me, I say thank you.

831

00:38:19,997 --> 00:38:23,267

I appreciate the or some sort

of compliment like that in writing

832

00:38:23,768 --> 00:38:26,337

when I see him on the job

sites, we're all laughing

833

00:38:26,337 --> 00:38:28,906

and just,

you know, giving it up all the time.

834

00:38:29,640 --> 00:38:32,510

But there comes times we're like,

hey, man, you can't be doing that.

835

00:38:32,510 --> 00:38:33,511

And I do.

836

00:38:33,511 --> 00:38:36,681

And I was taught in a very early day

837

00:38:37,882 --> 00:38:41,952

Dale Carnegie class and the instructor

that Dale Carnegie class was saying

838

00:38:41,952 --> 00:38:46,457

that you got to pretty much present

the critique in an Oreo cookie format.

839

00:38:46,457 --> 00:38:50,761

And what that is, is it

you give them some sort of good comment

840

00:38:50,761 --> 00:38:51,962

at the beginning,

841

00:38:51,962 --> 00:38:54,298

the filler is

you give them what's bad news

842

00:38:54,298 --> 00:38:56,067

and then you give them

a good common at the ends

843

00:38:56,067 --> 00:38:58,002

and you appreciate

what you're going to be doing

844

00:38:58,002 --> 00:39:00,171

when you change

what was the problem and to begin with.

845

00:39:00,571 --> 00:39:03,607

And so that approach made sense to me

back in my younger days.

846

00:39:03,607 --> 00:39:06,544

And so every time I deal with somebody,

it's like, hey, man, you know,

847

00:39:06,544 --> 00:39:08,279

I appreciate you're working so hard today,

but you know what?

848

00:39:08,279 --> 00:39:09,980

We really shouldn't

put that board in a floor.

849

00:39:09,980 --> 00:39:13,384

It's going to take that board out

and just not repeat that again.

850

00:39:13,384 --> 00:39:14,985

And, you know,

I appreciate you fixing for me.

851

00:39:14,985 --> 00:39:17,455

Take care and see you later.

And so I carry on like that.

852

00:39:17,455 --> 00:39:20,658

And that's just a very mild version

of what we deal with every day.

853

00:39:20,658 --> 00:39:21,559

You know, it's a guy

854

00:39:22,827 --> 00:39:23,160

I mean,

855

00:39:23,160 --> 00:39:26,364

we had this happen where a guy, you know,

by mistake me turned the board around

856

00:39:26,364 --> 00:39:30,267

banging, bashed a Venetian plaster wall,

and now you don't know what that is.

857

00:39:30,301 --> 00:39:33,704

Audience It's not something

that you can just put a little buddy on.

858

00:39:34,004 --> 00:39:36,640

It's like the whole the whole wall is

859

00:39:36,640 --> 00:39:38,376

the whole the whole wall

is going to be done over again.

860

00:39:38,376 --> 00:39:41,712

But, you know, I thought Stone I said,

look, you're not paid to work fast.

861

00:39:42,413 --> 00:39:44,148

You're paid you're paid to work well.

862

00:39:44,148 --> 00:39:46,884

So if it takes you a little bit more time

to flip a board around,

863

00:39:46,884 --> 00:39:49,920

make sure you don't dig anything

in the house, take the time to do it.

864

00:39:50,121 --> 00:39:52,923

If it takes us three days

longer to do a project or two weeks longer

865

00:39:52,923 --> 00:39:56,994

to do a project, depending on the size

and scope of the thing, it doesn't matter.

866

00:39:56,994 --> 00:40:00,431

What matters is the end result is

the customer has the best experience

867

00:40:00,431 --> 00:40:03,534

possible when they dealt with endurance

for companies people

868

00:40:03,734 --> 00:40:07,338

so that there's no animosity

in any way, shape or form, or is no doubt

869

00:40:07,738 --> 00:40:10,241

that they would have

had the best job done for them.

870

00:40:10,241 --> 00:40:12,309

So that's one aspect that.

871

00:40:13,277 --> 00:40:14,311

I can imagine

872

00:40:14,311 --> 00:40:17,415

a pat on the back

with for you guys, for anybody.

873

00:40:17,415 --> 00:40:18,916

It's just it's it's human nature.

874

00:40:18,916 --> 00:40:22,052

It goes a long way I mean, sometimes

guys get beat up a little bit

875

00:40:22,052 --> 00:40:24,188

and you know that pat on the back.

876

00:40:25,122 --> 00:40:26,724

Oh, we're not stress free here at all.

877

00:40:26,724 --> 00:40:29,026

The two weeks ago, Monday morning meeting

we had here,

878

00:40:29,360 --> 00:40:32,296

it was a not a shouting

match was a big old hey, man.

879

00:40:32,296 --> 00:40:36,066

But, but, but, but it's because

we were so far behind on another project

880

00:40:36,066 --> 00:40:39,937

that was just a matter of a couple of guys

didn't come to work that day.

881

00:40:39,970 --> 00:40:44,642

Another guy took a day off

and this guy was just operating too slow.

882

00:40:44,642 --> 00:40:47,311

And then we were delayed

because something happened at the job

883

00:40:47,311 --> 00:40:51,315

site with the plumber and but you know,

the thing about deadlines on jobs sites,

884

00:40:51,482 --> 00:40:55,419

those things never change

everything that you do on a job site.

885

00:40:55,886 --> 00:40:59,623

It has to conform to that deadline date

as best as possible

886

00:40:59,957 --> 00:41:02,226

unless it's completely unavoidable.

And then it's my job.

887

00:41:02,226 --> 00:41:04,295

I'm the administrator

and the head of the company.

888

00:41:04,495 --> 00:41:06,797

I got to deal with the client and say,

Hey, look, John,

889

00:41:06,931 --> 00:41:09,200

I know you wanted to move in Friday,

but you know what?

890

00:41:09,200 --> 00:41:12,670

We had to refinish this area

because we had some scratches in the floor

891

00:41:12,937 --> 00:41:14,171

and we had to restate it.

892

00:41:14,171 --> 00:41:17,942

And when I say this stuff, I never say,

Hey, my guy left scratches in the floor.

893

00:41:17,942 --> 00:41:19,443

I say, we did it.

894

00:41:19,443 --> 00:41:21,946

You know, our company did not perform

as well as we should.

895

00:41:21,946 --> 00:41:26,016

We saw in the stain we had to scrape it

back down again, fix it, blended in.

896

00:41:26,016 --> 00:41:27,451

We lost two days of dry time.

897

00:41:27,451 --> 00:41:29,753

Now we're going to be finishing here

for next week, Monday and Tuesday.

898

00:41:29,753 --> 00:41:31,822

You're not going to move in

until Wednesday or Thursday. Next week.

899

00:41:32,289 --> 00:41:34,525

I get the blowback.

I don't want my guys to get the blowback.

900

00:41:34,558 --> 00:41:36,293

It's not their fault,

not their obligation.

901

00:41:36,293 --> 00:41:36,894

That's mine.

902

00:41:36,894 --> 00:41:40,698

So now on the side, I'll say,

Hey, man, bye.

903

00:41:40,698 --> 00:41:43,133

Look at the scratch pattern.

You didn't clock the buffer, right?

904

00:41:43,133 --> 00:41:45,102

You didn't do this.

That's the Oreo cookie part.

905

00:41:45,102 --> 00:41:46,837

Yeah, that's how it works.

906

00:41:46,837 --> 00:41:48,939

So we don't launder outside.

Launder inside.

907

00:41:49,240 --> 00:41:51,275

Yeah. Wayne did it

a different way with his guys.

908

00:41:51,275 --> 00:41:53,210

He'd make him stand out in the sun,

909

00:41:53,210 --> 00:41:56,080

and if it was real mad,

they'd have to kneel in the snow.

910

00:41:56,080 --> 00:41:58,682

Guys, yeah. Yeah, this is.

911

00:41:58,682 --> 00:41:59,483

Absolutely.

912

00:41:59,483 --> 00:42:01,385

Yeah, till they were begging forgiveness.

913

00:42:01,385 --> 00:42:03,888

That's nice.

We'll never make that mistake again. He

914

00:42:06,390 --> 00:42:06,590

yeah.

915

00:42:06,590 --> 00:42:08,692

I want to say. I want to say something.

When you were actually we.

916

00:42:08,692 --> 00:42:10,160

You drifted off so much, which is great.

917

00:42:10,160 --> 00:42:11,495

I love these conversations,

918

00:42:11,495 --> 00:42:14,632

because this is exactly what happens

when you're in any end up function.

919

00:42:14,632 --> 00:42:16,100

You just talk all night long.

920

00:42:16,100 --> 00:42:18,302

By the next end of the week,

you can't speak.

921

00:42:18,302 --> 00:42:21,305

But you said about sanding, finishing

and learning the pace of the buffer

922

00:42:21,305 --> 00:42:24,642

over the floor and all that stuff

through the Six Sigma analysis

923

00:42:25,676 --> 00:42:29,613

I actually had guys quit

within weeks of me doing that because

924

00:42:31,382 --> 00:42:34,051

in my opinion, they didn't want to change

their methodology,

925

00:42:34,184 --> 00:42:34,952

even though it was going

926

00:42:34,952 --> 00:42:38,923

to improve the entire system

and it was going to prove their own work,

927

00:42:38,923 --> 00:42:42,226

like their work that they were doing

would have eventually come out well,

928

00:42:42,226 --> 00:42:45,729

which is 99% of our industry

the people are doing work out there.

929

00:42:45,729 --> 00:42:48,532

It comes out great, they get paid, they

get a check, they go on to the next job.

930

00:42:48,799 --> 00:42:51,101

What I want to do

is I'm going to do the best work

931

00:42:51,101 --> 00:42:54,038

with the least amount of effort

on everybody's part

932

00:42:54,572 --> 00:42:56,974

so if I could

and if I could have done the analysis

933

00:42:56,974 --> 00:43:00,644

and it did come out

that if you move the move the drum sander

934

00:43:00,644 --> 00:43:04,081

over one quarter of the drum

with versus one half of the drum with.

935

00:43:04,381 --> 00:43:06,750

And if you can put a finer mineral

on the machine

936

00:43:07,051 --> 00:43:10,521

than you would normally use

the typical 36 80 cut stuff.

937

00:43:10,854 --> 00:43:13,390

And if you just walk your pace

a little bit slower,

938

00:43:13,624 --> 00:43:14,692

yeah, you may think it's

939

00:43:14,692 --> 00:43:17,861

going to take a lot longer,

but in the end the job is better, it's

940

00:43:17,861 --> 00:43:21,165

cleaner, freer scratches

and you're in and out encoding it in.

941

00:43:21,165 --> 00:43:22,232

Your client looks

942

00:43:22,232 --> 00:43:24,902

at the floor, it's better condition

you're going to get paid more.

943

00:43:25,269 --> 00:43:28,572

And so yeah, I had a couple of guys

quit on me back in the early days of the

944

00:43:28,772 --> 00:43:31,709

Six Sigma analysis because they didn't

want to change their methodology

945

00:43:31,709 --> 00:43:34,578

and they didn't tell me

that they didn't want to change.

946

00:43:34,578 --> 00:43:37,615

They just didn't like the fact

that I was showing them that they weren't

947

00:43:37,615 --> 00:43:39,650

working as efficient as possible

and they didn't like it,

948

00:43:39,650 --> 00:43:41,418

even though I try to praise them

as well as they look.

949

00:43:41,418 --> 00:43:43,520

If you do this, your body's

going to last longer.

950

00:43:43,721 --> 00:43:46,123

The company is going to do better.

We're going to use the sandpaper

951

00:43:47,257 --> 00:43:48,359

they didn't want to hear and they left.

952

00:43:48,359 --> 00:43:50,194

And that which is unfortunate because,

953

00:43:50,194 --> 00:43:53,230

you know, narrow mindedness is something

it's very difficult to change but

954

00:43:53,764 --> 00:43:56,433

but that's how I got the entire thing,

you know, so

955

00:43:56,500 --> 00:43:59,637

and that's how I found about

how blocking a buffer actually works.

956

00:43:59,670 --> 00:44:02,206

In fact, I commented on the diagram.

957

00:44:02,206 --> 00:44:05,409

There was posted just recently

on social media that shows that the buffer

958

00:44:05,743 --> 00:44:08,612

radius,

the pressure point was completely at 3:00.

959

00:44:08,612 --> 00:44:11,348

And I sent the private message

to the individual and said, you know,

960

00:44:11,849 --> 00:44:16,186

I debunked that because I have physical,

physically tested proof

961

00:44:16,186 --> 00:44:20,324

that it's actually been four

30 in that area, plus or minus 30 minutes.

962

00:44:20,691 --> 00:44:23,460

And that's really where every disk works

and then here's the other thing.

963

00:44:23,460 --> 00:44:25,829

I showed that to Dittmer the other day

when we were working together

964

00:44:25,863 --> 00:44:27,031

in Philadelphia.

965

00:44:27,031 --> 00:44:29,199

Luckily,

we had some like super fast drying stains.

966

00:44:29,199 --> 00:44:31,035

So I had a guy stain up a square.

967

00:44:31,035 --> 00:44:36,173

I threw the power drive on it with the,

the Motorhead,

968

00:44:36,507 --> 00:44:40,177

and I blasted it for like half a second

or one second and I showed them, look,

969

00:44:40,277 --> 00:44:42,046

you see where the pressure point is?

970

00:44:42,046 --> 00:44:46,150

It's actually two and a half inches

in from the outside diameter of the disk,

971

00:44:46,150 --> 00:44:49,687

because when you think about it,

you got six discs in orbit,

972

00:44:50,354 --> 00:44:53,257

the outside edge has almost

no mineral on it.

973

00:44:53,657 --> 00:44:54,692

If you go to the very outside

974

00:44:54,692 --> 00:44:56,860

edge of the outside of aisle six,

this is this going around.

975

00:44:57,094 --> 00:44:59,196

There's no there's no grain.

976

00:44:59,196 --> 00:45:01,932

All the grain gets heavier and heavier

and heavier when you're at the center

977

00:45:01,932 --> 00:45:05,436

of the ring of all six discs,

that's when you're doing the most sanding.

978

00:45:06,570 --> 00:45:07,638

It's interesting.

979

00:45:07,638 --> 00:45:09,273

Well, and that's the thing.

980

00:45:09,273 --> 00:45:14,211

You never stop learning, you know, I mean,

and and and the guys that didn't want to

981

00:45:14,211 --> 00:45:16,280

for whatever reason,

whether it's pride or,

982

00:45:16,280 --> 00:45:18,182

you know, I've done it

this way, you know, change me.

983

00:45:18,182 --> 00:45:18,749

I mean, you know what?

984

00:45:18,749 --> 00:45:21,885

Sometimes it's okay to shake

shake a guy loose.

985

00:45:22,219 --> 00:45:22,886

Yeah.

986

00:45:23,320 --> 00:45:26,590

I can't wait to make my son

listen to this one.

987

00:45:26,824 --> 00:45:28,158

He was there.

988

00:45:28,158 --> 00:45:29,193

I know he was there.

989

00:45:29,193 --> 00:45:30,661

Yeah, he was there.

990

00:45:30,661 --> 00:45:32,930

You met, huh? Yeah.

991

00:45:32,930 --> 00:45:36,767

Well, him and I were doing

we did that same job over the weekend.

992

00:45:36,800 --> 00:45:37,801

700 feet.

993

00:45:37,801 --> 00:45:41,638

And he said to me after the

after the school just this weekend.

994

00:45:41,872 --> 00:45:44,074

Yes, it was after the school.

Okay. Yeah. Yes, yeah, yeah.

995

00:45:44,508 --> 00:45:47,945

And he said, you walk too slow.

996

00:45:48,812 --> 00:45:51,014

I go, Yeah, I walk slow, but

997

00:45:51,014 --> 00:45:54,518

I don't have a lot of head pressure

and I'm using a 50 grit.

998

00:45:55,052 --> 00:45:58,255

I said, I don't want to put a heavy 36

is no reason to put that,

999

00:45:58,689 --> 00:45:59,823

that deep scratch in there.

1000

00:45:59,823 --> 00:46:03,393

And I can walk a little slower

and not have to make too fast cuts

1001

00:46:03,393 --> 00:46:04,495

blah blah blah.

1002

00:46:04,495 --> 00:46:07,698

And him and I had a really nice discussion

about that

1003

00:46:08,365 --> 00:46:12,536

as my buddy he was just cracking up

is like wow, look at that.

1004

00:46:12,536 --> 00:46:17,241

He goes, I feel like I'm watching Lion

King, the young lion and the old lion.

1005

00:46:17,541 --> 00:46:20,410

But now I'm going to say, okay,

me and Lenny are right.

1006

00:46:20,577 --> 00:46:21,178

You're wrong.

1007

00:46:22,212 --> 00:46:22,713

Well, here's.

1008

00:46:22,713 --> 00:46:23,614

The other thing, too.

1009

00:46:23,614 --> 00:46:26,817

Even though I find

the most optimal optimal

1010

00:46:26,850 --> 00:46:30,988

rate of working in every machine

an optimal brain, you still have to have

1011

00:46:30,988 --> 00:46:33,824

the freedom of allowing guys to do

what's comfortable for them.

1012

00:46:34,091 --> 00:46:36,960

So there's a range that you should be able

to allow that

1013

00:46:36,960 --> 00:46:39,263

that still gets the job done.

1014

00:46:39,263 --> 00:46:41,498

You hope that they realize

just through their own effort that,

1015

00:46:41,732 --> 00:46:44,401

yeah, if I tweak it and I keep tweaking it

and I keep tweaking

1016

00:46:44,401 --> 00:46:45,102

and I keep tweaking it,

1017

00:46:45,102 --> 00:46:48,005

I'll get to that like sweet spot

where you can just do everything

1018

00:46:48,305 --> 00:46:51,675

and it's the least amount of effort,

maximum amount of results,

1019

00:46:52,042 --> 00:46:54,178

and that's just what we strive

for all the time.

1020

00:46:54,178 --> 00:46:54,478

You know, I'm

1021

00:46:54,478 --> 00:46:56,547

not going to be behind the guy

watching them as I get not

1022

00:46:56,547 --> 00:46:58,582

you didn't move over

two and a half inches.

1023

00:46:58,582 --> 00:47:00,617

You got to keep it at two

and I'm not going to do that.

1024

00:47:01,251 --> 00:47:05,823

But but the ideal is

if you know where the optimal point is

1025

00:47:05,823 --> 00:47:08,192

and you have this little band on either

side of it

1026

00:47:08,358 --> 00:47:11,795

and they can then they swim in that

little area, you're fine.

1027

00:47:11,795 --> 00:47:14,598

You're going to do really well and you're

going to just be really efficient.

1028

00:47:15,399 --> 00:47:18,569

You know, I've had a saying for years

that the bad thing about

1029

00:47:19,069 --> 00:47:21,104

bad habits is they work most of the time.

1030

00:47:21,672 --> 00:47:24,208

Yeah. No, and that's why it's important.

1031

00:47:24,341 --> 00:47:28,078

These little details are stuck with

so I want to circle back real quick

1032

00:47:28,078 --> 00:47:29,079

to acclimation

1033

00:47:30,681 --> 00:47:31,882

moisture meters.

1034

00:47:31,882 --> 00:47:32,249

Oh, yeah.

1035

00:47:32,249 --> 00:47:34,351

Let's talk about that

because that's another thing.

1036

00:47:34,351 --> 00:47:35,285

As it is.

1037

00:47:35,285 --> 00:47:39,823

And probably one of the most misused

and misunderstood tools in the toolbox.

1038

00:47:40,090 --> 00:47:43,026

Yeah, I think it's even misunderstood

by the representation

1039

00:47:43,026 --> 00:47:47,130

that the manufacturers of the moisture

meter themselves put out.

1040

00:47:47,130 --> 00:47:49,533

And I'm not being

1041

00:47:50,334 --> 00:47:53,103

I'm not being mean to any moisture

meter company.

1042

00:47:53,103 --> 00:47:55,105

The fact that they make the instrument

and it's a tool

1043

00:47:55,105 --> 00:47:57,241

that we have the access to use

for is fantastic.

1044

00:47:57,241 --> 00:48:00,811

But it can be misleading to persons

who are using it,

1045

00:48:00,811 --> 00:48:03,247

the don't know what the things

telling you.

1046

00:48:03,513 --> 00:48:06,950

And so in a simple experiment

you can take,

1047

00:48:07,985 --> 00:48:10,454

if you don't have access to it,

you can do it at an extended pay school

1048

00:48:10,454 --> 00:48:11,154

because they have

1049

00:48:11,154 --> 00:48:14,324

usually two or three different

with your meters there take the same board

1050

00:48:14,958 --> 00:48:18,095

put all three meters on a same board

and you'll get three different numbers

1051

00:48:18,662 --> 00:48:20,063

on that same board.

1052

00:48:20,063 --> 00:48:23,133

And the same boards live in the same

environment, wherever it came from.

1053

00:48:23,133 --> 00:48:27,337

It could have been recently delivered

or been in a facility for five months.

1054

00:48:27,337 --> 00:48:28,105

Doesn't matter.

1055

00:48:28,105 --> 00:48:30,807

You get three meters, three

different numbers. Who's right?

1056

00:48:32,242 --> 00:48:33,410

Well, they're all right.

1057

00:48:33,410 --> 00:48:35,913

But the thing is, you need to know

what the meters telling you because

1058

00:48:36,146 --> 00:48:40,150

and actually that when you call me

about this interview I was going to do

1059

00:48:40,150 --> 00:48:44,388

the next I'll do another video about this

very subject about moisture meters

1060

00:48:44,588 --> 00:48:49,426

and how they actually compared to a true

scientifically tested oven dry test.

1061

00:48:49,426 --> 00:48:52,195

And so what I'm going to do,

and I'll give you a preview of it,

1062

00:48:52,462 --> 00:48:53,664

is I'm going to take

1063

00:48:53,697 --> 00:48:57,634

20 blocks of wood of oak, and I'm going

to cut them all the same size.

1064

00:48:57,935 --> 00:49:00,470

I'm going to take 20 blocks on

to test them fresh.

1065

00:49:00,938 --> 00:49:04,808

So that's the pre of and dry test

my take them home put them in the oven

1066

00:49:04,808 --> 00:49:07,577

over the weekend my wife's going want

to know why I'm cooking oak in the oven

1067

00:49:09,246 --> 00:49:09,913

but I'm I'll leave it there

1068

00:49:09,913 --> 00:49:13,951

for like three or four days at like 180

590 degrees just hot enough

1069

00:49:13,951 --> 00:49:16,853

to get the water out of the wood

and then to test them again.

1070

00:49:16,853 --> 00:49:22,326

So I'll have as close to a laboratory

test, the oven dry test on that woodwork.

1071

00:49:22,726 --> 00:49:24,695

Now I'll know what the moisture

meter said.

1072

00:49:24,695 --> 00:49:28,265

I also know the gram weight of the wood

because I have a gram liter scale here

1073

00:49:28,265 --> 00:49:32,336

for moisture testing and I'll wait again

dry and so I'll do the mathematical

1074

00:49:33,370 --> 00:49:37,174

percent test as was the meters test

and see how they compare

1075

00:49:37,174 --> 00:49:38,775

because I actually

have never done that before.

1076

00:49:38,775 --> 00:49:42,412

But you spurred me on to think about

how can I explain how moisture

1077

00:49:42,412 --> 00:49:44,581

meters really don't work well,

1078

00:49:44,581 --> 00:49:46,950

but they work well enough

that they can keep us out of trouble.

1079

00:49:47,184 --> 00:49:49,653

Yeah, that's interesting.

I love to see that.

1080

00:49:49,653 --> 00:49:51,288

I'll wait for that video.

1081

00:49:51,288 --> 00:49:53,657

I think that's very interesting.

Yeah, yeah.

1082

00:49:53,724 --> 00:49:57,861

He knows a grand scale too,

but it's mapping work purposes.

1083

00:49:58,428 --> 00:50:01,131

Other purposes like certain things, right?

1084

00:50:01,198 --> 00:50:06,803

So industry guidelines have always stated

something like if you're using strip

1085

00:50:06,803 --> 00:50:10,440

narrow than three inches wide,

you can be 4% different to the subfloor

1086

00:50:10,874 --> 00:50:13,710

if it's wider plank within

2% difference of the subfloor.

1087

00:50:14,011 --> 00:50:18,682

But that goes again with related

to how the meter reads, what it's testing

1088

00:50:18,682 --> 00:50:21,918

and it doesn't know what material

you're actually stabbing,

1089

00:50:21,918 --> 00:50:23,453

even though you have those meters.

1090

00:50:23,453 --> 00:50:26,723

It can it's like 50 different species

of wood and whatnot.

1091

00:50:27,190 --> 00:50:30,027

These are all very corrective measures,

1092

00:50:30,027 --> 00:50:32,462

but the true test is

of course, the oven dry test.

1093

00:50:33,196 --> 00:50:35,832

But one thing you need to know

is if you're meter in,

1094

00:50:35,832 --> 00:50:37,300

you guys can all do this at home too.

1095

00:50:37,300 --> 00:50:39,770

You find a piece of wood in your house

you've had there for a long time.

1096

00:50:39,770 --> 00:50:42,539

You know, it's your relative humidity,

what your temperature is in the house

1097

00:50:42,839 --> 00:50:47,577

and you stand that would if the chart that

end up if he puts out this from the U.S.

1098

00:50:47,577 --> 00:50:50,881

Forestry

Service, says that you are going to be

1099

00:50:50,881 --> 00:50:55,819

8.9% on that wood average,

then your meter says 9.5.

1100

00:50:55,986 --> 00:50:59,656

And if it's consistently reading

that point seven differential,

1101

00:50:59,890 --> 00:51:03,460

then you need to know that when your meter

meter is 9.7, it's actually nine.

1102

00:51:04,227 --> 00:51:05,962

That's the type of thing

I'm talking about.

1103

00:51:05,962 --> 00:51:06,263

Okay.

1104

00:51:06,263 --> 00:51:09,566

So and also I would include

that everybody should have

1105

00:51:09,566 --> 00:51:12,969

on their phone in their favorites

list, this little chart right here

1106

00:51:14,304 --> 00:51:15,872

if and if you can see it on their screen.

1107

00:51:15,872 --> 00:51:18,775

But as the end of a day, you go yep, yep.

1108

00:51:18,809 --> 00:51:21,078

That's the end of

if a chart and I have it in my phone

1109

00:51:21,078 --> 00:51:23,814

all the time and it's a main conversation

point with every client is

1110

00:51:23,814 --> 00:51:27,717

if this is where I want your floor to be,

this is how your floor is desire houses

1111

00:51:27,984 --> 00:51:31,088

and it just saves again

a lot of Wow, have that on your phone.

1112

00:51:31,388 --> 00:51:32,689

Great to have it on the phone.

1113

00:51:32,689 --> 00:51:34,925

That's a good one

to show the homeowner to.

1114

00:51:34,925 --> 00:51:37,260

Yeah. You're not just

you're not just making these things up.

1115

00:51:37,260 --> 00:51:38,762

No, not making this stuff up.

1116

00:51:38,762 --> 00:51:40,630

You're not just trying to buy time. Yeah.

1117

00:51:40,630 --> 00:51:42,632

This is real the real deal. Yeah.

1118

00:51:42,632 --> 00:51:44,501

So I would recommend

I would recommend that they do that, that

1119

00:51:44,501 --> 00:51:45,869

they they really get into

1120

00:51:45,869 --> 00:51:49,106

the understanding of acclimation

and understanding how they're meters,

1121

00:51:49,106 --> 00:51:52,843

telling them information

and then reinterpret it much like,

1122

00:51:53,043 --> 00:51:55,245

you know, a doctor

that takes vital signs of your body.

1123

00:51:55,245 --> 00:51:55,445

You know,

1124

00:51:55,445 --> 00:51:58,081

you may have a high heart rate one day

and a little higher rate the next day.

1125

00:51:58,081 --> 00:51:59,716

But, you know, why are you having that?

1126

00:51:59,716 --> 00:52:01,551

And understand what it's telling you.

1127

00:52:01,551 --> 00:52:05,822

Wow. Well, I think I've done an incredible

job interviewing you.

1128

00:52:06,890 --> 00:52:09,759

I will give you an A-plus on that one.

1129

00:52:09,759 --> 00:52:10,327

Later.

1130

00:52:10,327 --> 00:52:15,298

We know that you got a million things

to do and we appreciate your time so much.

1131

00:52:15,298 --> 00:52:17,767

I mean, you're you're

you're an asset to the industry, man.

1132

00:52:17,767 --> 00:52:18,902

You just are.

1133

00:52:18,902 --> 00:52:23,640

And I didn't you know, I know you don't

like saying it, but it is the damn truth.

1134

00:52:23,640 --> 00:52:26,810

You are really

I think the line starts behind you, man.

1135

00:52:27,344 --> 00:52:29,746

Well, I think I think there'll be

a lot of people that should be coming up.

1136

00:52:30,046 --> 00:52:30,413

Did it all.

1137

00:52:30,413 --> 00:52:32,816

You got to

I see a lot of young guys in the industry

1138

00:52:32,816 --> 00:52:35,986

that should be able to easily

take over and surpass that mantle.

1139

00:52:35,986 --> 00:52:38,188

So good luck for the industry.

1140

00:52:38,188 --> 00:52:38,922

By the way.

1141

00:52:38,922 --> 00:52:40,757

I think that's the interesting thing.

1142

00:52:40,757 --> 00:52:42,692

A lot of people with Robin

that we're talking the other day,

1143

00:52:42,692 --> 00:52:45,562

there's a lot of people in this industry,

not you, not yourself, but

1144

00:52:45,929 --> 00:52:48,598

older, a little older

than, you know, young guys older than us

1145

00:52:49,132 --> 00:52:51,768

that they're leaving here in the next

five years

1146

00:52:52,235 --> 00:52:56,473

is get a lot of a lot of room for people

to step up and be the next guy or gal.

1147

00:52:56,873 --> 00:53:00,010

I encourage anybody in the industry

to take an active role

1148

00:53:00,377 --> 00:53:03,446

in participating

on any level of the industry,

1149

00:53:03,446 --> 00:53:06,716

whether it be, you know,

signing up for a committee or volunteering

1150

00:53:06,716 --> 00:53:10,620

to go assist in a class, interact

with your other trades people

1151

00:53:10,620 --> 00:53:14,191

from different parts of the country,

because that melting pot of information,

1152

00:53:14,691 --> 00:53:17,727

the more it gets disseminated

and I'm not taken away from social media,

1153

00:53:17,727 --> 00:53:21,665

there's nothing like the physical,

in-person interaction that you have

1154

00:53:21,665 --> 00:53:25,602

with another human being

that just seems to really sit well

1155

00:53:25,802 --> 00:53:28,638

and you carry it on

much better than just social media.

1156

00:53:29,105 --> 00:53:30,006

Amen.

1157

00:53:30,407 --> 00:53:33,910

Well, Lenny, on behalf of Rob and Ivan,

we really appreciate you coming on

1158

00:53:33,910 --> 00:53:35,779

and taking the time.

And thanks for thanks.

1159

00:53:35,779 --> 00:53:37,914

Thanks for staying with us

for a little bit.

1160

00:53:37,948 --> 00:53:39,482

Well,

I'm always happy to be with you guys.

1161

00:53:39,482 --> 00:53:41,851

So anytime you want to give me a shot

there.

1162

00:53:41,851 --> 00:53:42,986

No, thanks a lot.

1163

00:53:42,986 --> 00:53:44,955

Thanks. Like every kid night.

1164

00:53:44,955 --> 00:53:47,591

There's been another episode

of On the Floor with Wayne and Rob.

1165

00:53:47,657 --> 00:53:49,159

We stay tuned for another episode.