Wayne and Rob discuss the 5 Warning Signs to watch for when working with wood floor customers. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/
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Hope you.
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Hello and welcome to another episode
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of On the Floor with Wayne and Rob.
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I'm Wayne Highlander,
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National Sales Manager
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for Bona Adhesives.
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And I'm Rob Johnson from Bona Training.
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And Rob.
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Did you almost call me Jerry?
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No.
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I thought I heard a Jay coming in there.
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There was a J that slipped in there.
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I don't know, was.
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It Jay that slipped in this?
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Yeah, I hear it all.
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Yeah. Couldn't even tell.
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Floor guy I got pretty good hearing.
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Yeah, that's pretty good.
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That was a test.
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yeah, I'm doing really good, buddy.
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How are you today?
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I'm doing fantastic.
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Yep. It's raining outside.
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Kind of miserable out.
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But, I'm happy to be here.
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I take the good with the bad.
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Yes, sir. That's all right.
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Today, we're going to
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talk about red flags
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and, working with,
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shall we say, challenging customers.
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Challenging customers?
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Yes.
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And that's the.
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I like the little talk
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you and I had before the show.
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We didn't want to call them
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Pia's or problem.
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We're trying to come up with a nice,
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nice two ways talk, too, so I.
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I like what you said there.
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Challenging more challenging customer.
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Yes.
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Yeah,
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but we I like the names we gave them.
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I do like the names we gave.
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Yeah.
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I and I think everybody's experience
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this over the course of their career
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and then some.
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So
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you know,
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let's talk about some of these and
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and you know what
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what how why is it
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detrimental to yourself
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as well as your business to working them?
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for some of these clients and,
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you know, one thing
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about owning your own business or,
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whatever is, you can,
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you have the ability to say no,
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that's a very
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powerful,
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distinction that you can say no.
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And once again, you and I enter the
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Highlander Johnson fork in the road.
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I don't like to go our different paths.
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All right, well, let's talk about it.
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I think we can have some fun
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with this one. Absolutely.
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Okay.
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My feeling is
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with these
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what we call not problem.
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General problem, child
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challenging housing
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customers, challenging customers.
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And this is just my gut feeling.
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And this is I was even when I was,
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you know, still full time doing this,
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those challenging people.
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I thought if I could win them over,
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that was going to be a hell of a referral
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because
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I always felt
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if I thought they were
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a challenging customer,
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people who know them
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know that they're challenging
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two ways.
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They're two ways of looking at that from.
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Of course, there is.
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And one of them is
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an expression that I learned from you
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years and years ago now. And it.
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Is. Can't wait to hear this.
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Is this juice worth the squeeze?
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Is the juice worth the squeeze?
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I do like to say that a lot.
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So, you are.
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There's just like a marriage
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and anything else.
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Any other relationship.
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There's different stages in your career
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and in your business and.
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Well,
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you know, winning over
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some of these challenging ones
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at a certain point in your career,
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might be, Oh, gosh, that's good.
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is was a tough guy.
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We we won him over
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maybe at a different part of my career.
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Or maybe if I'm more more,
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if I'm busier,
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don't need the work or whatever
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you know,
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you could make an argument
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that business is challenging enough
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without somebody else's,
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issues being being dropped in your lap.
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So I just something to, consider.
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Absolutely, absolutely.
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Let's take the first customer.
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I love this first customer.
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The arrogant customer.
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The arrogant know it all.
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Yeah, he knows everything.
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If I had the time,
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if I had the time and the tools,
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I could do it myself.
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I could tell you how to do it.
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No big deal. But what it is or two it.
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Anybody could do this.
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that guy.
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I'm, I'm a bit of a woodworker myself.
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It's always a good one.
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Yeah, yeah,
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I love when they say that one.
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Well, you know, I'm an engineer, so, Oh,
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are you now?
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really? Yeah.
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Oh, yeah.
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I don't think that was a worst thing
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I get here.
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The worst thing I always thought to hear
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was, I am a lawyer. Oh, really?
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Well,
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I was never afraid of
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working for a lawyer.
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Unless they make a point
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of letting me know
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that they're an attorney.
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Yeah,
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and then not only that, it's
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also a turnoff to me in any profession.
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you know what I mean?
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you don't change the way I do business.
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So, you know,
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but, that
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that's a tough customer, man, because,
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you have to
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if you're going to take on that job,
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sometimes you have to really kind of
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kind of,
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you know, swallow what you
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what you think
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and what you want to say to that guy.
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or when he says,
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jeez, a car seems a little high.
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I was told
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it could be done for much cheaper.
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I, I honestly,
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that's an easy conversation for me.
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It always has been.
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I mean, I, I really, really, truly,
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no matter what stage of my career.
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Hey, there's cheaper guys out there.
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You want to find a cheaper guy
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that I'm sure you'll find
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a bunch of them out there.
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I that was never.
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I don't ever worried about that.
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you know, I can justify my prices.
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but I don't,
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that was never a concern to me.
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I guess we were fortunate
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we were an area
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that we had a lot of work.
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Or the guy who says, Boy,
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that seems like, seems like a long time.
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That takes.
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It would take that long.
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Yeah, yeah, and it take.
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It would take about that long. Yeah.
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I I'd love on those guys, you know,
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I, I know I'm constantly going after guys
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who shampoo carpets and everything.
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Hey, they work, they work hard every day.
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I know they do, but,
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and we're not shampooing carpets.
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I can't do three rooms in a day,
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you know? Yeah. Yeah,
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but with those guy, you know,
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the arrogant
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know it all,
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and those are the things he'd say.
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I could do it myself.
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Cost seems a little high.
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takes it. That seems like.
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Takes a long time.
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And I'm
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a bit of a woodworker myself, sir.
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How about this?
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bit of work for myself
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is, there any way I can help
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bring the price down? Oh, man. Yeah.
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That's a.
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That's a
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as I'm as I'm living in a million
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and a half dollar house. Yeah.
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And I got a Land Rover
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and a Porsche outside.
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Well, when I used to get that,
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I used to try to,
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I used to like to defuze that situation.
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So one of the things I would always say
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if a guy says,
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I do it myself,
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I had the time and I'm like,
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yeah, you you probably absolutely could,
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you know, rather than say,
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hey, you know, there's
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no way, knucklehead, you know,
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you don't stand a chance.
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But I would say,
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yeah, you probably could, but
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you know,
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the issue you run into is
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just rental equipment is so terrible
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and so hard to work with compared to the
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$8,000
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machine that I own
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that I'm going to be
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doing your floors with.
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Or I shouldn't say that
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I sell machines for a living.
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The $5,000 machine that I'm going to use
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to say in your floor,
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you can't rent this type of equipment,
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you know.
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So I would always go down that route of,
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you just can't do it.
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You probably could do it.
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Yeah, definitely.
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I don't want to insult the guy. Like.
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Oh, you're nicer than me.
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Snowball's chance in hell
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are you doing this?
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But yes, I, I tried to diffuse things.
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I didn't want to
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spin it up, you know, give him an out.
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No, we don't give him no out.
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Especially if he's standing there
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in front of his wife.
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Yeah. You know, you don't want to.
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But if he gives the air
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that I can do this now.
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And I've been here with my brother
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John before.
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When they go and I'll ask Guy,
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what do you think we should do now?
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Wait, what you the next step
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be really send it to send it to 600 grit.
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Okay.
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And we think about that.
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So, yeah.
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but usually by the end of the job,
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they always realize
281
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they didn't have a prayer
282
00:08:46,459 --> 00:08:47,560
to do this job properly.
283
00:08:47,560 --> 00:08:48,661
They have no idea
284
00:08:48,661 --> 00:08:50,730
how much is that goes into the job.
285
00:08:50,730 --> 00:08:51,631
Usually you can win them
286
00:08:51,631 --> 00:08:52,765
over by the end of the job.
287
00:08:52,765 --> 00:08:54,367
They see how much goes into this.
288
00:08:54,367 --> 00:08:56,769
They realize that they're mistaken.
289
00:08:56,769 --> 00:08:58,237
any any rational person
290
00:08:58,237 --> 00:08:59,038
would tell you that.
291
00:08:59,038 --> 00:09:00,406
I've said before, you've seen it,
292
00:09:00,406 --> 00:09:02,208
we've all seen it.
293
00:09:02,208 --> 00:09:03,843
you might find a general contractor
294
00:09:03,843 --> 00:09:06,212
that's standing there. Their flaws once.
295
00:09:06,212 --> 00:09:07,780
You will rarely find one.
296
00:09:07,780 --> 00:09:09,615
It's done it twice,
297
00:09:09,615 --> 00:09:10,917
so.
298
00:09:10,917 --> 00:09:12,485
Oh, yeah.
299
00:09:12,485 --> 00:09:14,253
And with the home shows,
300
00:09:14,253 --> 00:09:16,756
all these home shows, I mean, they're,
301
00:09:16,756 --> 00:09:18,024
you know, they show guys out,
302
00:09:18,024 --> 00:09:19,258
they're running the equipment. But.
303
00:09:21,360 --> 00:09:22,461
You don't hear that guy
304
00:09:22,461 --> 00:09:24,630
saying how easy it is.
305
00:09:24,630 --> 00:09:27,466
But, you know, we've said it before,
306
00:09:27,466 --> 00:09:28,568
guys in our business,
307
00:09:28,568 --> 00:09:29,502
when they're
308
00:09:29,502 --> 00:09:31,070
running buffers and machines
309
00:09:31,070 --> 00:09:32,438
and putting down finishing,
310
00:09:32,438 --> 00:09:34,173
they do make it look simple.
311
00:09:34,173 --> 00:09:35,975
Yeah. You know, they make it.
312
00:09:35,975 --> 00:09:39,078
But that's millions of square
313
00:09:39,078 --> 00:09:42,214
feet and years of muscle memory
314
00:09:42,214 --> 00:09:43,683
and everything that
315
00:09:43,683 --> 00:09:44,216
that makes
316
00:09:44,216 --> 00:09:46,552
that all look so easy, so simple.
317
00:09:46,552 --> 00:09:48,354
Like these guys just,
318
00:09:48,354 --> 00:09:49,322
you know, picked up a table
319
00:09:49,322 --> 00:09:52,091
and started pulling it. Oh. Yeah.
320
00:09:52,091 --> 00:09:53,826
Well, one hand is actually,
321
00:09:53,826 --> 00:09:56,829
I think worse than the, the customers.
322
00:09:56,929 --> 00:09:57,797
And let's preface
323
00:09:57,797 --> 00:09:59,065
this by most customers
324
00:09:59,065 --> 00:10:00,366
are really good people.
325
00:10:00,366 --> 00:10:00,600
I mean,
326
00:10:00,600 --> 00:10:02,001
most of them are very good
327
00:10:02,001 --> 00:10:03,002
and very rewarding
328
00:10:03,002 --> 00:10:04,971
to be in their house and work for them.
329
00:10:04,971 --> 00:10:05,905
but, these are,
330
00:10:05,905 --> 00:10:06,639
these are challenging
331
00:10:06,639 --> 00:10:08,140
ones we're talking about.
332
00:10:08,140 --> 00:10:09,775
And the next one is the anxiety.
333
00:10:09,775 --> 00:10:10,643
Real customer.
334
00:10:12,044 --> 00:10:15,047
which almost is worse than an auto.
335
00:10:15,114 --> 00:10:15,381
you know,
336
00:10:15,381 --> 00:10:16,649
they may have had horror stories
337
00:10:16,649 --> 00:10:17,817
from past
338
00:10:17,817 --> 00:10:19,652
contractors that they've had work
339
00:10:19,652 --> 00:10:21,320
done, and, and,
340
00:10:21,320 --> 00:10:22,054
they're just scared
341
00:10:22,054 --> 00:10:23,222
to death of every move.
342
00:10:23,222 --> 00:10:24,390
And then and a second
343
00:10:24,390 --> 00:10:25,391
guess their decisions.
344
00:10:25,391 --> 00:10:26,525
And, and
345
00:10:26,525 --> 00:10:29,528
they also can be very tough to work with.
346
00:10:32,031 --> 00:10:34,834
You got to listen to all their stories.
347
00:10:34,834 --> 00:10:35,668
Oh yeah.
348
00:10:35,668 --> 00:10:37,269
You got to listen to all their stories.
349
00:10:37,269 --> 00:10:40,339
Because if you listen to their stories,
350
00:10:41,407 --> 00:10:42,675
you might be able to save yourself
351
00:10:42,675 --> 00:10:44,744
a lot of hassle. In the end.
352
00:10:44,744 --> 00:10:46,112
Yeah, because there's going to be
353
00:10:46,112 --> 00:10:47,079
that same thread
354
00:10:47,079 --> 00:10:49,615
that runs through all his horror stories,
355
00:10:49,615 --> 00:10:51,884
and he's giving you the answer.
356
00:10:51,884 --> 00:10:52,952
He's giving you the answer
357
00:10:52,952 --> 00:10:55,721
or what he wants to hear, you know?
358
00:10:55,721 --> 00:10:57,690
so with that guy, I always,
359
00:10:59,759 --> 00:11:00,426
this is where
360
00:11:00,426 --> 00:11:03,396
I'm going to really push my testimonials,
361
00:11:03,396 --> 00:11:04,263
put them at ease.
362
00:11:04,263 --> 00:11:06,132
I think testimonials are the
363
00:11:06,132 --> 00:11:08,834
the best things in the world, especially,
364
00:11:08,834 --> 00:11:09,602
you know,
365
00:11:09,602 --> 00:11:11,103
the closer to the testimonial
366
00:11:11,103 --> 00:11:13,339
to where he lives, the better.
367
00:11:13,339 --> 00:11:13,906
You don't want it
368
00:11:13,906 --> 00:11:15,241
to be from another state.
369
00:11:15,241 --> 00:11:17,043
But if you know,
370
00:11:17,043 --> 00:11:18,811
there was a point where
371
00:11:18,811 --> 00:11:20,913
now you just give out
372
00:11:20,913 --> 00:11:22,348
so many testimonials
373
00:11:22,348 --> 00:11:23,315
during estimates,
374
00:11:23,315 --> 00:11:26,318
or we just had a running list of,
375
00:11:26,552 --> 00:11:27,687
hey, you know, contact,
376
00:11:27,687 --> 00:11:28,688
one of these guys is,
377
00:11:28,688 --> 00:11:29,088
you know,
378
00:11:29,088 --> 00:11:30,189
all people love us
379
00:11:30,189 --> 00:11:31,290
and asked
380
00:11:31,290 --> 00:11:33,292
if I could use your name and number.
381
00:11:33,292 --> 00:11:34,560
There were some times where people go,
382
00:11:34,560 --> 00:11:36,095
oh my God, I know that guy.
383
00:11:36,095 --> 00:11:39,098
You know, I used to work with that guy or
384
00:11:39,398 --> 00:11:40,332
something like that.
385
00:11:40,332 --> 00:11:42,234
So that's always going to help the,
386
00:11:43,736 --> 00:11:45,004
putting people
387
00:11:45,004 --> 00:11:48,007
at ease a little bit.
388
00:11:48,274 --> 00:11:51,177
So you said something.
389
00:11:51,177 --> 00:11:52,712
I think that's a very that's key
390
00:11:52,712 --> 00:11:55,681
to all these things is, listen to them.
391
00:11:55,715 --> 00:11:57,750
I, you know, sometimes, you know,
392
00:11:57,750 --> 00:11:58,350
they say you,
393
00:11:58,350 --> 00:11:59,051
you know, you
394
00:11:59,051 --> 00:12:01,187
you should listen more than you talk,
395
00:12:01,187 --> 00:12:01,954
on the estimates,
396
00:12:01,954 --> 00:12:03,456
when you get a feel or vibe
397
00:12:03,456 --> 00:12:05,791
that somebody is one of these customers.
398
00:12:05,791 --> 00:12:06,692
You're right.
399
00:12:06,692 --> 00:12:07,727
the more they talk, the better
400
00:12:07,727 --> 00:12:08,894
it is for me.
401
00:12:08,894 --> 00:12:10,496
Because I can see what their
402
00:12:10,496 --> 00:12:11,397
what their pain points,
403
00:12:11,397 --> 00:12:13,165
what their issues are. Right. Exactly.
404
00:12:13,165 --> 00:12:15,634
Yeah. You want to get it all out?
405
00:12:15,634 --> 00:12:15,935
Yeah.
406
00:12:15,935 --> 00:12:17,503
There's like it said, a lot of times
407
00:12:17,503 --> 00:12:17,970
you're going to find
408
00:12:17,970 --> 00:12:20,973
a common thread in all of that.
409
00:12:21,741 --> 00:12:23,743
All of their, you know, their
410
00:12:23,743 --> 00:12:25,611
their story, their are shows.
411
00:12:25,611 --> 00:12:25,945
Yep.
412
00:12:25,945 --> 00:12:26,879
It's the same thing
413
00:12:26,879 --> 00:12:28,547
that was always taken them off.
414
00:12:28,547 --> 00:12:30,182
So you know, not to go down that road.
415
00:12:31,250 --> 00:12:32,685
Well I look at it.
416
00:12:32,685 --> 00:12:32,952
You see
417
00:12:32,952 --> 00:12:33,285
it's funny
418
00:12:33,285 --> 00:12:34,653
how we both look at these so differently
419
00:12:34,653 --> 00:12:36,989
because I'm, I'm, I'm judging this guy.
420
00:12:36,989 --> 00:12:39,525
I don't want to work for this clown. Now,
421
00:12:39,525 --> 00:12:41,694
and let's say he says, oh, yeah.
422
00:12:41,694 --> 00:12:43,562
We had, I'm just going to throw out,
423
00:12:43,562 --> 00:12:45,765
ABC flaws, I don't know, on ABC.
424
00:12:45,765 --> 00:12:48,634
Force up. There's not one out there.
425
00:12:48,634 --> 00:12:50,369
that they came in and they did this
426
00:12:50,369 --> 00:12:51,070
and they did all
427
00:12:51,070 --> 00:12:52,404
I didn't like their work or whatever.
428
00:12:52,404 --> 00:12:53,439
And if you happen to know
429
00:12:53,439 --> 00:12:55,441
that ABC is a good company,
430
00:12:55,441 --> 00:12:56,609
like, hey, this this is
431
00:12:56,609 --> 00:12:57,643
these guys are no joke
432
00:12:57,643 --> 00:12:59,411
and this is a good competition out here.
433
00:12:59,411 --> 00:13:01,814
And he just completely trashed them.
434
00:13:01,814 --> 00:13:02,615
All right, all right, well,
435
00:13:02,615 --> 00:13:03,916
then I don't want to. I don't want to.
436
00:13:05,050 --> 00:13:05,818
This is where I really
437
00:13:05,818 --> 00:13:06,619
want to spend my time.
438
00:13:06,619 --> 00:13:08,487
But especially with the labor shortage,
439
00:13:08,487 --> 00:13:10,356
I can pick and choose my jobs.
440
00:13:10,356 --> 00:13:11,323
Is this the guy that I
441
00:13:11,323 --> 00:13:12,391
that I really want
442
00:13:12,391 --> 00:13:14,460
to spend the next two weeks with?
443
00:13:14,460 --> 00:13:16,996
So, listening to them talk,
444
00:13:16,996 --> 00:13:18,430
and especially when you get an anxiety
445
00:13:18,430 --> 00:13:21,433
ridden customer who's like, you know,
446
00:13:21,500 --> 00:13:24,103
they're, they've had the bad experiences.
447
00:13:24,103 --> 00:13:24,603
I mean,
448
00:13:24,603 --> 00:13:25,304
they don't want to give you
449
00:13:25,304 --> 00:13:26,806
the keys to the house,
450
00:13:26,806 --> 00:13:27,973
you know, they don't trust you.
451
00:13:27,973 --> 00:13:29,041
Like, they don't want to be you
452
00:13:29,041 --> 00:13:30,543
to be alone in the house or whatever.
453
00:13:30,543 --> 00:13:31,177
All these things.
454
00:13:31,177 --> 00:13:32,978
I don't need the aggravation.
455
00:13:32,978 --> 00:13:33,646
I mean, I,
456
00:13:33,646 --> 00:13:34,146
you know, maybe
457
00:13:34,146 --> 00:13:35,481
the Wayne at 20 years old
458
00:13:35,481 --> 00:13:37,316
would be thinking differently,
459
00:13:37,316 --> 00:13:39,518
but I don't need the aggravation, man.
460
00:13:39,518 --> 00:13:40,653
you know who I am?
461
00:13:40,653 --> 00:13:41,220
what we do,
462
00:13:41,220 --> 00:13:42,688
I mean, you know, our names out there.
463
00:13:42,688 --> 00:13:43,088
Whatever.
464
00:13:43,088 --> 00:13:44,557
And, is this
465
00:13:44,557 --> 00:13:46,525
where I want to spend the next week?
466
00:13:46,525 --> 00:13:48,060
with the amount of work that's out there?
467
00:13:48,060 --> 00:13:49,428
So it's a two way street.
468
00:13:51,931 --> 00:13:54,567
It's funny, my friend's,
469
00:13:54,567 --> 00:13:57,169
daughter sold her house
470
00:13:57,169 --> 00:13:58,470
and, in California,
471
00:13:58,470 --> 00:13:59,572
and this is a new thing,
472
00:13:59,572 --> 00:14:01,774
I guess, with real with real estate.
473
00:14:01,774 --> 00:14:04,777
When when you go to the to,
474
00:14:04,810 --> 00:14:07,780
to buy a house, a lot of these
475
00:14:07,780 --> 00:14:09,782
prospective buyers are writing letters
476
00:14:09,782 --> 00:14:10,983
to the homeowner.
477
00:14:10,983 --> 00:14:12,084
Like real estate lady said, oh,
478
00:14:12,084 --> 00:14:14,186
the homeowners wrote you a letter.
479
00:14:14,186 --> 00:14:15,955
you know, I'm Susan, I have three kids.
480
00:14:15,955 --> 00:14:17,356
And, you know, we really love your home
481
00:14:17,356 --> 00:14:18,691
because it's close to my kids school.
482
00:14:18,691 --> 00:14:20,025
And my kids have friends
483
00:14:20,025 --> 00:14:21,360
in the neighborhood.
484
00:14:21,360 --> 00:14:22,862
And,
485
00:14:22,862 --> 00:14:25,865
I'm like, where's the money?
486
00:14:25,931 --> 00:14:27,333
Who wrote the letter?
487
00:14:27,333 --> 00:14:28,300
The people that are buying
488
00:14:28,300 --> 00:14:29,401
the house, it's very common
489
00:14:29,401 --> 00:14:30,169
now that, you know,
490
00:14:30,169 --> 00:14:32,438
if you want to buy a house from somebody
491
00:14:32,438 --> 00:14:34,707
that you submitted to submit an offer,
492
00:14:34,707 --> 00:14:35,274
a lot of times
493
00:14:35,274 --> 00:14:36,542
you're also giving them a letter.
494
00:14:36,542 --> 00:14:38,277
The homeowner has a letter saying
495
00:14:38,277 --> 00:14:39,812
that you know who you are,
496
00:14:39,812 --> 00:14:40,779
what the home means to you
497
00:14:40,779 --> 00:14:41,580
if you were to buy it.
498
00:14:41,580 --> 00:14:44,016
And, and, you know, these type of things.
499
00:14:44,016 --> 00:14:45,417
You got to be kidding me.
500
00:14:45,417 --> 00:14:46,485
I never heard of this.
501
00:14:46,485 --> 00:14:47,553
Oh, that's very common.
502
00:14:47,553 --> 00:14:48,254
I think it's
503
00:14:48,254 --> 00:14:50,623
probably more common in California.
504
00:14:50,623 --> 00:14:51,390
because of the cost of
505
00:14:51,390 --> 00:14:52,324
real estate is so high.
506
00:14:53,492 --> 00:14:54,593
People are over bidding these
507
00:14:54,593 --> 00:14:55,861
jobs all over bidding
508
00:14:55,861 --> 00:14:58,497
these jobs over bidding these homes.
509
00:14:58,497 --> 00:14:59,098
back to her house
510
00:14:59,098 --> 00:15:01,634
was for sale for like, 590. Went for 640.
511
00:15:01,634 --> 00:15:02,568
I think.
512
00:15:02,568 --> 00:15:03,002
You know what I mean
513
00:15:03,002 --> 00:15:05,437
is a 50,000 over the asking price.
514
00:15:05,437 --> 00:15:06,972
So getting caught in these bidding
515
00:15:06,972 --> 00:15:07,606
wars, people
516
00:15:07,606 --> 00:15:08,173
are sometimes
517
00:15:08,173 --> 00:15:09,241
submitting a letter
518
00:15:09,241 --> 00:15:11,744
hoping that it will kind of,
519
00:15:11,744 --> 00:15:13,812
pull on the heartstrings of the,
520
00:15:13,812 --> 00:15:14,747
the person. So.
521
00:15:14,747 --> 00:15:15,781
So they're going to take a,
522
00:15:15,781 --> 00:15:17,483
they're going to take 30,000 less
523
00:15:17,483 --> 00:15:18,384
because you penned them
524
00:15:18,384 --> 00:15:19,785
a really sweet letter.
525
00:15:19,785 --> 00:15:20,986
Well, I think that's the hope,
526
00:15:20,986 --> 00:15:21,387
you know,
527
00:15:21,387 --> 00:15:22,054
and and I'm
528
00:15:22,054 --> 00:15:22,888
sure there's nicer
529
00:15:22,888 --> 00:15:24,623
people out there than me,
530
00:15:24,623 --> 00:15:25,024
you know,
531
00:15:25,024 --> 00:15:25,758
or maybe there's people
532
00:15:25,758 --> 00:15:26,725
that just don't need the money,
533
00:15:26,725 --> 00:15:27,259
you know what I mean?
534
00:15:27,259 --> 00:15:29,461
And, so they might that might sway them,
535
00:15:29,461 --> 00:15:31,030
I don't know. Oh, it's worth a shot.
536
00:15:32,131 --> 00:15:33,332
But yeah, that's the anxiety.
537
00:15:33,332 --> 00:15:35,834
That's a new one.
538
00:15:35,834 --> 00:15:37,736
Yes. And new one.
539
00:15:37,736 --> 00:15:40,739
the other thing about the anxiety guy,
540
00:15:40,739 --> 00:15:41,874
I think you really
541
00:15:41,874 --> 00:15:42,841
got to start to tell him,
542
00:15:42,841 --> 00:15:43,943
hey, my business is
543
00:15:43,943 --> 00:15:46,578
I'm in the referral business, okay?
544
00:15:46,578 --> 00:15:49,581
I can't afford one bad referral.
545
00:15:50,482 --> 00:15:52,851
I think you have to diffuse the situation
546
00:15:52,851 --> 00:15:53,485
that way.
547
00:15:53,485 --> 00:15:54,553
No, you're
548
00:15:54,553 --> 00:15:56,088
not going to go down that route either.
549
00:15:56,088 --> 00:15:57,723
I don't like that.
550
00:15:57,723 --> 00:15:58,691
Here's a reason why
551
00:15:58,691 --> 00:16:00,693
I don't want you holding a gun to me
552
00:16:00,693 --> 00:16:02,728
and having that leverage over me,
553
00:16:02,728 --> 00:16:02,861
you know,
554
00:16:02,861 --> 00:16:03,829
I mean, I yes, of course,
555
00:16:03,829 --> 00:16:05,531
it's always there. It's implied.
556
00:16:05,531 --> 00:16:07,633
But I don't want I don't want them.
557
00:16:07,633 --> 00:16:09,335
I don't want to give them ammunition,
558
00:16:09,335 --> 00:16:09,768
you know what I mean?
559
00:16:09,768 --> 00:16:10,336
Then I get that
560
00:16:10,336 --> 00:16:11,136
I'll run through all these,
561
00:16:11,136 --> 00:16:11,904
these look for them
562
00:16:11,904 --> 00:16:13,372
because I want the referral so bad.
563
00:16:14,373 --> 00:16:16,909
so sorry.
564
00:16:16,909 --> 00:16:17,376
That's right.
565
00:16:17,376 --> 00:16:19,845
That's so sorry.
566
00:16:19,845 --> 00:16:21,747
You're out walking right over.
567
00:16:21,747 --> 00:16:23,148
Hey. Yes, yes.
568
00:16:23,148 --> 00:16:24,316
Yeah. That's right.
569
00:16:24,316 --> 00:16:25,150
That's East coast.
570
00:16:25,150 --> 00:16:27,453
West coast man. Absolutely.
571
00:16:27,453 --> 00:16:29,188
The funny part is, is a lot of times
572
00:16:29,188 --> 00:16:31,824
I sound like I'm West Coast.
573
00:16:31,824 --> 00:16:32,491
True.
574
00:16:32,491 --> 00:16:34,360
And you sound east. Yeah.
575
00:16:34,360 --> 00:16:36,362
Well, I'm a man of the world, right?
576
00:16:36,362 --> 00:16:37,730
Yeah. Oh, definitely.
577
00:16:37,730 --> 00:16:39,064
I've heard that about you.
578
00:16:39,064 --> 00:16:41,567
Yes, I mean, I, I'm not a West Coast guy.
579
00:16:41,567 --> 00:16:43,702
I don't consider myself a West Coast guy,
580
00:16:43,702 --> 00:16:44,837
nor do I consider myself
581
00:16:44,837 --> 00:16:47,840
an East Coast guy.
582
00:16:47,840 --> 00:16:48,173
yeah.
583
00:16:48,173 --> 00:16:49,441
You always assume
584
00:16:49,441 --> 00:16:51,043
you're that sweet, quiet,
585
00:16:51,043 --> 00:16:52,678
Midwestern type boy.
586
00:16:52,678 --> 00:16:54,146
That's what I am right there.
587
00:16:54,146 --> 00:16:55,381
Not. Yeah.
588
00:16:55,381 --> 00:16:57,449
No, not a snowball's chance.
589
00:16:57,449 --> 00:16:59,251
You know where?
590
00:16:59,251 --> 00:17:00,319
No way.
591
00:17:00,319 --> 00:17:02,821
What about if he says to you, hey,
592
00:17:02,821 --> 00:17:04,490
that cost is awfully high.
593
00:17:05,591 --> 00:17:06,058
what can I
594
00:17:06,058 --> 00:17:09,061
do to, to work it off?
595
00:17:09,228 --> 00:17:10,929
Can I help.
596
00:17:10,929 --> 00:17:11,497
You? No.
597
00:17:11,497 --> 00:17:12,231
Never let him do it.
598
00:17:12,231 --> 00:17:13,599
Would you ever let him help?
599
00:17:13,599 --> 00:17:14,867
I I've told him before.
600
00:17:14,867 --> 00:17:15,200
I've done it
601
00:17:15,200 --> 00:17:16,135
one time at my job,
602
00:17:16,135 --> 00:17:17,736
but that was, in my career,
603
00:17:17,736 --> 00:17:19,538
and that was by design.
604
00:17:19,538 --> 00:17:21,006
the first words were kind of,
605
00:17:21,006 --> 00:17:22,174
no, couldn't have got out
606
00:17:22,174 --> 00:17:23,575
any faster, but.
607
00:17:23,575 --> 00:17:25,411
Right. What I was going to say. No.
608
00:17:25,411 --> 00:17:26,311
I looked at him
609
00:17:26,311 --> 00:17:27,312
and I thought,
610
00:17:27,312 --> 00:17:29,048
we're going to hurt this kid.
611
00:17:29,048 --> 00:17:30,215
yeah. Yeah, absolutely.
612
00:17:30,215 --> 00:17:31,216
You want to work with us a couple of days
613
00:17:31,216 --> 00:17:32,051
installing that?
614
00:17:32,051 --> 00:17:33,752
That definitely take the price down,
615
00:17:33,752 --> 00:17:35,354
because I want to make a point,
616
00:17:35,354 --> 00:17:36,989
and I'm not making this up.
617
00:17:36,989 --> 00:17:38,524
any for a guy who probably
618
00:17:38,524 --> 00:17:39,658
knows the same thing.
619
00:17:41,527 --> 00:17:43,829
we work that dude to death.
620
00:17:43,829 --> 00:17:46,799
And on day two, he didn't show up at 8:00
621
00:17:46,799 --> 00:17:48,167
there 9:00.
622
00:17:48,167 --> 00:17:49,868
At about 930,
623
00:17:49,868 --> 00:17:51,837
he he called me, he goes, dude,
624
00:17:51,837 --> 00:17:52,771
just finish a job.
625
00:17:52,771 --> 00:17:54,373
I can't every I,
626
00:17:54,373 --> 00:17:55,441
every bone in my body
627
00:17:55,441 --> 00:17:56,275
is killing me right now.
628
00:17:56,275 --> 00:17:59,344
I had no idea that it was zactly.
629
00:17:59,378 --> 00:17:59,812
Well,
630
00:17:59,812 --> 00:18:01,213
at least we agree on one,
631
00:18:01,213 --> 00:18:03,715
because I never wanted to say no.
632
00:18:03,715 --> 00:18:05,417
You know, no is a bad word to go.
633
00:18:05,417 --> 00:18:06,819
Always. Yes.
634
00:18:06,819 --> 00:18:08,353
They have something I always want to say.
635
00:18:08,353 --> 00:18:10,622
Yes, but it's under my.
636
00:18:10,622 --> 00:18:11,056
Yeah.
637
00:18:11,056 --> 00:18:11,790
You know what?
638
00:18:11,790 --> 00:18:14,093
Definitely.
639
00:18:14,093 --> 00:18:15,360
Well, absolutely.
640
00:18:15,360 --> 00:18:16,795
I could use the help.
641
00:18:16,795 --> 00:18:19,465
Rubbish removal, carrion wood
642
00:18:19,465 --> 00:18:21,800
carpet removal, staple removal.
643
00:18:21,800 --> 00:18:23,769
Just give him every crap job
644
00:18:23,769 --> 00:18:25,471
that you don't want to do.
645
00:18:25,471 --> 00:18:27,739
Knock a little bit off of the bill.
646
00:18:27,739 --> 00:18:30,242
You know it's going to save you a ton.
647
00:18:30,242 --> 00:18:31,877
You're going to make a lot more money
648
00:18:31,877 --> 00:18:32,978
laying in sanding floors
649
00:18:32,978 --> 00:18:34,513
than you are removing carpet.
650
00:18:36,215 --> 00:18:37,382
Well.
651
00:18:37,382 --> 00:18:39,017
Yeah, a disagreement.
652
00:18:39,017 --> 00:18:41,920
No, but, just for clarification,
653
00:18:41,920 --> 00:18:43,021
like when I'm there working,
654
00:18:43,021 --> 00:18:45,157
I don't want you to help me at all.
655
00:18:45,157 --> 00:18:46,425
zero.
656
00:18:46,425 --> 00:18:48,060
that that is the other.
657
00:18:48,060 --> 00:18:51,063
That's where I was, also going is
658
00:18:51,730 --> 00:18:52,698
I've been to years
659
00:18:52,698 --> 00:18:54,900
of training and testing and everything.
660
00:18:54,900 --> 00:18:57,302
Nobody runs the machines and puts down
661
00:18:57,302 --> 00:19:00,239
stain sealer finished for me. Yeah.
662
00:19:00,239 --> 00:19:01,140
So if you want to,
663
00:19:01,140 --> 00:19:01,840
if you want to take out
664
00:19:01,840 --> 00:19:02,741
the carpet, stables
665
00:19:02,741 --> 00:19:04,843
and all that kind of stuff, the pad, I'm
666
00:19:04,843 --> 00:19:05,410
fine with that.
667
00:19:05,410 --> 00:19:06,512
I don't want to do that anyhow.
668
00:19:06,512 --> 00:19:07,779
But here's the thing.
669
00:19:07,779 --> 00:19:09,982
I always tell him, listen,
670
00:19:09,982 --> 00:19:11,884
people say this all the time, you know?
671
00:19:11,884 --> 00:19:13,385
Yes, when you take off $200 off,
672
00:19:13,385 --> 00:19:13,852
I do this.
673
00:19:13,852 --> 00:19:14,686
And yes, we will do that.
674
00:19:14,686 --> 00:19:16,021
But be aware,
675
00:19:16,021 --> 00:19:17,923
it may be more work than you think it is.
676
00:19:17,923 --> 00:19:19,424
And in any case,
677
00:19:19,424 --> 00:19:21,093
see every one of these little staples,
678
00:19:21,093 --> 00:19:22,928
every one of them has to come out
679
00:19:22,928 --> 00:19:23,662
because that's been
680
00:19:23,662 --> 00:19:24,530
my experience that day.
681
00:19:24,530 --> 00:19:25,364
Oh yeah, we'll do that.
682
00:19:25,364 --> 00:19:26,598
And then you get to the job and there,
683
00:19:26,598 --> 00:19:27,099
you know,
684
00:19:27,099 --> 00:19:28,500
you gotta do three quarters of the job.
685
00:19:28,500 --> 00:19:29,434
You didn't do it right.
686
00:19:29,434 --> 00:19:31,303
I don't trust them to do it right.
687
00:19:31,303 --> 00:19:33,238
I would highly discourage them.
688
00:19:33,238 --> 00:19:33,805
but there you go.
689
00:19:33,805 --> 00:19:35,707
I used to well,
690
00:19:35,707 --> 00:19:37,509
then only happened to us a couple times,
691
00:19:38,544 --> 00:19:40,312
because after that, when I said, okay.
692
00:19:40,312 --> 00:19:41,947
Yeah, take out the carpet and staple,
693
00:19:41,947 --> 00:19:44,049
you know, padding and everything,
694
00:19:44,049 --> 00:19:46,151
take out the carpeting
695
00:19:46,151 --> 00:19:49,188
to them was carpet, carpet and pat.
696
00:19:49,821 --> 00:19:51,456
And then they would leave all the staples
697
00:19:51,456 --> 00:19:54,459
tax strip and all that and okay, well,
698
00:19:56,228 --> 00:19:57,563
I've learned my lesson now.
699
00:19:57,563 --> 00:19:59,565
Now I would explain to everybody
700
00:19:59,565 --> 00:19:59,998
I don't know.
701
00:19:59,998 --> 00:20:00,566
And once
702
00:20:00,566 --> 00:20:01,433
I explain
703
00:20:01,433 --> 00:20:02,801
to exactly
704
00:20:02,801 --> 00:20:04,970
where I needed the floor to be,
705
00:20:04,970 --> 00:20:06,271
if you didn't want to do it,
706
00:20:06,271 --> 00:20:07,639
if you didn't want me to do it
707
00:20:07,639 --> 00:20:11,109
and save money and say, look, I need all,
708
00:20:11,109 --> 00:20:12,177
every staple,
709
00:20:12,177 --> 00:20:14,179
every, you know, because of it
710
00:20:14,179 --> 00:20:16,315
hits my sandpaper or rips my drum
711
00:20:16,315 --> 00:20:17,049
or something.
712
00:20:17,049 --> 00:20:20,052
You know, I'm into a $600 repair bill,
713
00:20:20,552 --> 00:20:23,222
so it has to be done, and
714
00:20:23,222 --> 00:20:24,089
it has to be right.
715
00:20:25,090 --> 00:20:25,891
And I don't know
716
00:20:25,891 --> 00:20:28,894
how many times I would get a call
717
00:20:29,094 --> 00:20:31,563
day before, two days before the job.
718
00:20:31,563 --> 00:20:33,832
We couldn't do it.
719
00:20:33,832 --> 00:20:35,133
You we can't do it.
720
00:20:35,133 --> 00:20:35,400
You.
721
00:20:35,400 --> 00:20:36,602
We'll pay you to do it
722
00:20:36,602 --> 00:20:38,370
once they found out how tough it was.
723
00:20:38,370 --> 00:20:40,772
But
724
00:20:40,772 --> 00:20:42,241
never say no.
725
00:20:42,241 --> 00:20:42,908
Always fine.
726
00:20:42,908 --> 00:20:44,643
There's always a way
727
00:20:44,643 --> 00:20:45,811
that you can kind of
728
00:20:45,811 --> 00:20:46,945
wheezy your way out of it,
729
00:20:46,945 --> 00:20:48,780
or just do something that
730
00:20:48,780 --> 00:20:51,383
you don't want to end up doing.
731
00:20:51,383 --> 00:20:52,618
I've come to realize in life
732
00:20:52,618 --> 00:20:53,685
that one of the flaws
733
00:20:53,685 --> 00:20:56,688
that I have, I'm being serious, that, I,
734
00:20:57,823 --> 00:20:59,858
I take for granted that
735
00:20:59,858 --> 00:21:01,093
I shouldn't have to tell people
736
00:21:01,093 --> 00:21:02,828
every little thing, you know what I mean?
737
00:21:02,828 --> 00:21:03,128
Like,
738
00:21:03,128 --> 00:21:04,429
I shouldn't have to explain
739
00:21:04,429 --> 00:21:05,831
every little detail.
740
00:21:05,831 --> 00:21:08,267
Somebody that you should get.
741
00:21:08,267 --> 00:21:09,901
You know what has to be done.
742
00:21:09,901 --> 00:21:12,237
I shouldn't have to go into minute
743
00:21:12,237 --> 00:21:13,405
detail.
744
00:21:13,405 --> 00:21:17,342
And, I guess sometimes I do with that.
745
00:21:17,342 --> 00:21:18,343
You had to.
746
00:21:18,343 --> 00:21:18,677
Yeah.
747
00:21:18,677 --> 00:21:21,113
That was that was a nightmare.
748
00:21:21,113 --> 00:21:21,847
All right.
749
00:21:21,847 --> 00:21:23,682
Extreme Hagler's.
750
00:21:23,682 --> 00:21:24,850
Can you break down your estimate?
751
00:21:24,850 --> 00:21:25,917
Make sure your contract
752
00:21:25,917 --> 00:21:26,852
makes it very clear
753
00:21:26,852 --> 00:21:28,220
that when you're when you're
754
00:21:28,220 --> 00:21:30,088
when the payment scheduler with
755
00:21:30,088 --> 00:21:31,556
is with these guys
756
00:21:31,556 --> 00:21:34,293
with a, with a really extreme Hagler
757
00:21:34,293 --> 00:21:35,560
that really wants to know. Okay.
758
00:21:35,560 --> 00:21:36,061
Well what
759
00:21:36,061 --> 00:21:37,696
what's the breakdown of your contract
760
00:21:37,696 --> 00:21:38,897
and this that and the other is a huge
761
00:21:38,897 --> 00:21:40,198
red flag to me.
762
00:21:40,198 --> 00:21:40,999
It's a turn off.
763
00:21:40,999 --> 00:21:42,834
I don't do business that I don't haggle,
764
00:21:42,834 --> 00:21:45,103
I don't you know, I just
765
00:21:45,103 --> 00:21:47,472
I don't do those things and and I
766
00:21:47,472 --> 00:21:49,441
it's a turn out to be completely
767
00:21:49,441 --> 00:21:51,877
if it's a jet, if it's sincere
768
00:21:51,877 --> 00:21:53,545
or at least feel sincere
769
00:21:53,545 --> 00:21:55,047
that, hey, you know,
770
00:21:55,047 --> 00:21:56,281
the guy would love the job.
771
00:21:56,281 --> 00:21:57,316
It's just a little more expensive.
772
00:21:57,316 --> 00:21:58,083
Whatever.
773
00:21:58,083 --> 00:22:00,986
I will take that under consideration.
774
00:22:00,986 --> 00:22:03,922
Maybe, but, I don't I don't do
775
00:22:03,922 --> 00:22:04,556
the haggling thing.
776
00:22:06,191 --> 00:22:07,092
That's a red flag to me.
777
00:22:07,092 --> 00:22:08,193
And that it's a turnoff for me
778
00:22:08,193 --> 00:22:10,929
wanting to work for that client.
779
00:22:10,929 --> 00:22:13,632
You never put a little bit in extra.
780
00:22:13,632 --> 00:22:14,566
No.
781
00:22:14,566 --> 00:22:16,101
Even if I do, I'm not going to tell you
782
00:22:16,101 --> 00:22:17,669
I do right now.
783
00:22:17,669 --> 00:22:19,338
I'm not going to say you're gonna.
784
00:22:19,338 --> 00:22:20,205
Yeah.
785
00:22:20,205 --> 00:22:22,874
Okay.
786
00:22:22,874 --> 00:22:24,743
I'm going to give you a little story.
787
00:22:24,743 --> 00:22:26,178
Okay?
788
00:22:26,178 --> 00:22:28,513
The guy used to work on my boat.
789
00:22:28,513 --> 00:22:30,182
It took me a while to find the right guy.
790
00:22:30,182 --> 00:22:33,752
I had no boat, and it it needed.
791
00:22:34,052 --> 00:22:35,220
It needed some love
792
00:22:35,220 --> 00:22:38,223
and all the time, you know.
793
00:22:38,390 --> 00:22:39,725
And finally, I found this guy,
794
00:22:39,725 --> 00:22:42,728
and he was about a 45 minute drive away.
795
00:22:44,162 --> 00:22:45,397
He would give me a quote,
796
00:22:45,397 --> 00:22:46,431
you know, I'd say,
797
00:22:46,431 --> 00:22:47,232
you know, what do you think it's
798
00:22:47,232 --> 00:22:47,799
gonna cost?
799
00:22:48,800 --> 00:22:51,803
He give me the quote on the cost.
800
00:22:52,104 --> 00:22:54,873
And I would say 90% of the time
801
00:22:54,873 --> 00:22:56,675
when I would go pick the boat up,
802
00:22:56,675 --> 00:22:58,910
he would come in lower.
803
00:22:58,910 --> 00:23:01,313
It was always lower.
804
00:23:01,313 --> 00:23:04,116
What that did for me, though,
805
00:23:04,116 --> 00:23:06,585
I, I because I swear, after a while
806
00:23:06,585 --> 00:23:09,454
I think he was doing it on purpose
807
00:23:09,454 --> 00:23:11,556
because you're going in there thinking,
808
00:23:11,556 --> 00:23:11,923
all right,
809
00:23:11,923 --> 00:23:14,926
you know, it's going to be a $700 bill.
810
00:23:15,460 --> 00:23:16,528
And he's like, hey,
811
00:23:16,528 --> 00:23:19,331
you know, I got this part I use it for.
812
00:23:19,331 --> 00:23:22,334
I got it in for for 90.
813
00:23:23,101 --> 00:23:24,202
I would drive away
814
00:23:24,202 --> 00:23:25,804
with the biggest smile on my face,
815
00:23:25,804 --> 00:23:28,807
like like the guy giving me $100.
816
00:23:29,040 --> 00:23:30,842
Yeah. You know what I mean?
817
00:23:30,842 --> 00:23:31,777
I get it.
818
00:23:31,777 --> 00:23:34,913
So build a little extra into the price
819
00:23:34,913 --> 00:23:35,981
for the guy who's going
820
00:23:35,981 --> 00:23:37,282
to be the crazy Hagler.
821
00:23:38,650 --> 00:23:41,653
And then if he doesn't haggle,
822
00:23:42,053 --> 00:23:43,622
give it back to him.
823
00:23:43,622 --> 00:23:45,991
You know, say, hey, the labor,
824
00:23:45,991 --> 00:23:47,893
the material came in
825
00:23:47,893 --> 00:23:49,261
at a little better cost.
826
00:23:49,261 --> 00:23:51,229
Maybe not give the whole 500 back,
827
00:23:51,229 --> 00:23:54,533
but give if he's expecting X
828
00:23:55,200 --> 00:23:57,602
for his final bill and you give it to him
829
00:23:57,602 --> 00:23:59,337
and it comes in lower,
830
00:23:59,337 --> 00:24:02,040
nobody expects lower
831
00:24:02,040 --> 00:24:03,175
right now.
832
00:24:03,175 --> 00:24:05,277
Nobody's expecting lower.
833
00:24:05,277 --> 00:24:05,811
I know you're
834
00:24:05,811 --> 00:24:07,245
looking at me shaking your head, going,
835
00:24:07,245 --> 00:24:08,013
no, I don't agree
836
00:24:08,013 --> 00:24:09,714
with anything that he's saying here.
837
00:24:09,714 --> 00:24:13,018
I just but I saw it work
838
00:24:13,452 --> 00:24:15,287
with my boat guy.
839
00:24:15,287 --> 00:24:16,354
I believe that.
840
00:24:16,354 --> 00:24:20,225
And I would if I was doing this
841
00:24:20,592 --> 00:24:22,694
full time like we used to,
842
00:24:22,694 --> 00:24:24,062
I would try that.
843
00:24:24,062 --> 00:24:27,032
I would definitely try it out because
844
00:24:27,132 --> 00:24:30,135
not only was I so pumped
845
00:24:30,602 --> 00:24:32,337
about my price coming in lower,
846
00:24:34,005 --> 00:24:36,241
I told anybody with a boat
847
00:24:36,241 --> 00:24:38,643
and trailer, hey,
848
00:24:38,643 --> 00:24:39,010
where do you
849
00:24:39,010 --> 00:24:40,378
where to get your stuff worked on?
850
00:24:40,378 --> 00:24:41,847
I got a guy,
851
00:24:41,847 --> 00:24:42,614
you know,
852
00:24:42,614 --> 00:24:44,149
my boat is home and he got it
853
00:24:44,149 --> 00:24:45,851
running better.
854
00:24:45,851 --> 00:24:47,986
I pushed his business
855
00:24:47,986 --> 00:24:49,187
like there was nobody.
856
00:24:49,187 --> 00:24:51,122
I was a salesman for him.
857
00:24:51,122 --> 00:24:52,591
Okay. Yeah.
858
00:24:52,591 --> 00:24:54,759
And a lot of it was.
859
00:24:54,759 --> 00:24:56,661
Well, one, the guy was really good.
860
00:24:56,661 --> 00:24:58,630
You know, when you get a good guy,
861
00:24:58,630 --> 00:25:00,932
you get a good guy. Yeah.
862
00:25:00,932 --> 00:25:02,067
But he was good.
863
00:25:02,067 --> 00:25:03,335
And that little bit
864
00:25:03,335 --> 00:25:04,369
always coming in
865
00:25:04,369 --> 00:25:06,104
under what I was thinking
866
00:25:06,104 --> 00:25:07,439
I was going to pay.
867
00:25:07,439 --> 00:25:09,508
Man, that was just amazing.
868
00:25:09,508 --> 00:25:13,445
I always happy with that guy.
869
00:25:15,146 --> 00:25:16,448
last year while I was fishing,
870
00:25:16,448 --> 00:25:17,115
I was at the.
871
00:25:17,115 --> 00:25:17,949
I was already,
872
00:25:17,949 --> 00:25:19,618
you know, at the, at the dock
873
00:25:19,618 --> 00:25:21,520
right in my boat.
874
00:25:21,520 --> 00:25:24,089
And two kids come in, I don't know,
875
00:25:24,089 --> 00:25:24,556
I'd say
876
00:25:24,556 --> 00:25:27,559
19, 20 ish came in with their boat.
877
00:25:27,659 --> 00:25:29,227
It was a beta.
878
00:25:29,227 --> 00:25:30,829
And as right
879
00:25:30,829 --> 00:25:31,696
as they were coming up
880
00:25:31,696 --> 00:25:33,465
to the dock, inexplicably,
881
00:25:33,465 --> 00:25:35,934
he charged his boat right into mine.
882
00:25:35,934 --> 00:25:37,802
I mean, like, it was idling.
883
00:25:37,802 --> 00:25:39,404
And then all said, did you hit it
884
00:25:39,404 --> 00:25:40,939
and hit the side of my boat?
885
00:25:40,939 --> 00:25:42,541
Oh. And,
886
00:25:44,709 --> 00:25:46,211
I look at him, I go, tails
887
00:25:46,211 --> 00:25:47,612
tells me, are you man?
888
00:25:47,612 --> 00:25:48,813
And he goes, oh, sorry, man.
889
00:25:48,813 --> 00:25:50,849
I, you know, whatever.
890
00:25:50,849 --> 00:25:53,184
And took the pain off the side of my boat
891
00:25:53,184 --> 00:25:55,487
and put a scratch in it about six.
892
00:25:55,487 --> 00:25:58,490
Oh my gosh. Yeah.
893
00:25:58,790 --> 00:25:59,457
So anyhow,
894
00:25:59,457 --> 00:26:02,460
I mean, I have to call you boat guy.
895
00:26:03,061 --> 00:26:04,529
So did you fight this kid?
896
00:26:04,529 --> 00:26:05,430
I can see you getting
897
00:26:05,430 --> 00:26:06,965
in a fight over that.
898
00:26:06,965 --> 00:26:08,667
You know what
899
00:26:08,667 --> 00:26:09,901
the. He's got no money.
900
00:26:09,901 --> 00:26:11,970
The boat was a piece of junk.
901
00:26:11,970 --> 00:26:13,338
You know, they had a raggedy.
902
00:26:13,338 --> 00:26:15,640
He had a raggedy motor on the back of it.
903
00:26:15,640 --> 00:26:17,342
And,
904
00:26:17,342 --> 00:26:18,310
what you got to do in it?
905
00:26:18,310 --> 00:26:19,744
Kids got no money, you know what I mean?
906
00:26:19,744 --> 00:26:21,846
So whatever.
907
00:26:21,846 --> 00:26:23,848
it's just life.
908
00:26:23,848 --> 00:26:24,683
and and.
909
00:26:24,683 --> 00:26:26,751
I was shocked that you're taking this.
910
00:26:26,751 --> 00:26:27,886
Well, here's the thing.
911
00:26:27,886 --> 00:26:28,787
You might surprise you.
912
00:26:32,023 --> 00:26:33,992
My boat's not a trailer queen, man.
913
00:26:33,992 --> 00:26:35,994
I fish out of it, and I.
914
00:26:35,994 --> 00:26:36,561
You know what I mean?
915
00:26:36,561 --> 00:26:37,429
I'm not the guy that's
916
00:26:37,429 --> 00:26:39,631
going to detail the the immaculate.
917
00:26:39,631 --> 00:26:40,865
Come home and shampoo
918
00:26:40,865 --> 00:26:42,901
the carpet every time. It's not me.
919
00:26:42,901 --> 00:26:44,703
I don't have that kind of time.
920
00:26:44,703 --> 00:26:46,204
That's what I say about my boat.
921
00:26:46,204 --> 00:26:48,773
it's a working man's boat. Yeah, yeah.
922
00:26:48,773 --> 00:26:49,574
All right. It's a worker.
923
00:26:49,574 --> 00:26:50,108
Man's boat.
924
00:26:50,108 --> 00:26:52,010
Is going to get banged up a little bit.
925
00:26:52,010 --> 00:26:52,944
That's it.
926
00:26:52,944 --> 00:26:53,311
All right,
927
00:26:53,311 --> 00:26:54,412
well, I had
928
00:26:54,412 --> 00:26:55,113
I had you pegged
929
00:26:55,113 --> 00:26:57,415
for a different type of boat guy there.
930
00:26:57,415 --> 00:26:59,317
no, no, I, I maybe I'd be that guy.
931
00:26:59,317 --> 00:26:59,951
I've had more time.
932
00:26:59,951 --> 00:27:01,586
I just don't have the time,
933
00:27:01,586 --> 00:27:02,621
but, I don't,
934
00:27:02,621 --> 00:27:03,455
and I, I get it
935
00:27:03,455 --> 00:27:04,322
when you come in lower
936
00:27:04,322 --> 00:27:05,156
that they'll be happy.
937
00:27:05,156 --> 00:27:07,192
I don't I don't ever come in lower.
938
00:27:07,192 --> 00:27:09,628
But I also don't come in higher.
939
00:27:09,628 --> 00:27:13,498
I, I can rarely think of one opportunity
940
00:27:13,498 --> 00:27:14,532
where
941
00:27:14,532 --> 00:27:15,967
I change the price on
942
00:27:15,967 --> 00:27:17,802
what was going to be the final bill.
943
00:27:17,802 --> 00:27:19,004
Yeah. You higher. You mean.
944
00:27:20,238 --> 00:27:20,872
Higher or.
945
00:27:20,872 --> 00:27:21,706
Lower? Yeah. Yeah.
946
00:27:21,706 --> 00:27:22,807
I mean, it is what it is.
947
00:27:22,807 --> 00:27:23,775
Yeah. Exactly. What.
948
00:27:23,775 --> 00:27:24,542
Yeah I,
949
00:27:24,542 --> 00:27:26,044
I would like to have tried
950
00:27:26,044 --> 00:27:26,911
that little thing
951
00:27:26,911 --> 00:27:28,747
that I learned from the boat guy.
952
00:27:28,747 --> 00:27:28,913
Yeah.
953
00:27:28,913 --> 00:27:31,850
Especially if I was building in,
954
00:27:31,850 --> 00:27:32,784
you know, a lot of times
955
00:27:32,784 --> 00:27:34,152
I didn't build in extra money
956
00:27:34,152 --> 00:27:36,488
if somebody was going to haggle.
957
00:27:36,488 --> 00:27:38,657
so, you know, the other thing
958
00:27:38,657 --> 00:27:41,660
that can stop the haggling, too, is,
959
00:27:42,293 --> 00:27:42,494
you know,
960
00:27:42,494 --> 00:27:43,561
one of the things that we teach at
961
00:27:43,561 --> 00:27:45,830
the school is pricing.
962
00:27:45,830 --> 00:27:47,565
If you offer the three price
963
00:27:47,565 --> 00:27:48,400
is the good, better,
964
00:27:48,400 --> 00:27:51,569
best quality mega traffic.
965
00:27:52,504 --> 00:27:54,839
You know, there's your haggle,
966
00:27:54,839 --> 00:27:56,641
there's your haggling right there.
967
00:27:56,641 --> 00:27:56,975
Right.
968
00:27:56,975 --> 00:27:59,678
If you and I know what you're thinking.
969
00:27:59,678 --> 00:28:01,012
Yeah, well, I'll tell you what.
970
00:28:01,012 --> 00:28:03,348
Give me traffic at the mega price.
971
00:28:03,348 --> 00:28:05,950
Well, they could go down that road.
972
00:28:07,218 --> 00:28:09,454
I,
973
00:28:09,454 --> 00:28:11,756
or you give them a go away price,
974
00:28:11,756 --> 00:28:12,323
you know what I mean?
975
00:28:12,323 --> 00:28:13,024
And then you win.
976
00:28:13,024 --> 00:28:14,492
In any case, you know what I mean?
977
00:28:14,492 --> 00:28:15,060
If they're if
978
00:28:15,060 --> 00:28:16,528
they're really extreme Hagler's.
979
00:28:16,528 --> 00:28:19,431
I want to charge them very high.
980
00:28:19,431 --> 00:28:20,298
And if I get the job,
981
00:28:20,298 --> 00:28:23,301
I get if they don't, I don't care.
982
00:28:23,468 --> 00:28:25,770
but, I also I'm, you know, listen, if I,
983
00:28:25,770 --> 00:28:28,740
if I think some is going to cost me $100
984
00:28:28,807 --> 00:28:29,774
or I'll give you a good.
985
00:28:29,774 --> 00:28:30,542
For instance,
986
00:28:30,542 --> 00:28:32,343
I had a a stain, I it's weird.
987
00:28:32,343 --> 00:28:33,211
I can remember this job.
988
00:28:33,211 --> 00:28:34,079
It was. There's nothing.
989
00:28:34,079 --> 00:28:35,246
Nothing,
990
00:28:35,246 --> 00:28:36,881
that jumps out about the job,
991
00:28:36,881 --> 00:28:39,884
except the stain looks so black and so
992
00:28:40,618 --> 00:28:41,252
done.
993
00:28:41,252 --> 00:28:43,088
There's no hope whatsoever
994
00:28:43,088 --> 00:28:44,689
that was going to stand out.
995
00:28:44,689 --> 00:28:46,558
And, the guy gave me his keys
996
00:28:46,558 --> 00:28:47,058
and whatever he said.
997
00:28:47,058 --> 00:28:48,626
All right, me, I'm on whatever.
998
00:28:48,626 --> 00:28:50,161
I'm be back in a week or so.
999
00:28:50,161 --> 00:28:51,129
I think they were buying the house.
1000
00:28:51,129 --> 00:28:52,797
I had a place. Baggies.
1001
00:28:52,797 --> 00:28:53,798
And when I say that floor,
1002
00:28:53,798 --> 00:28:55,900
I charge my the $800 to take the set
1003
00:28:55,900 --> 00:28:59,671
to do the repair that came up Snow White.
1004
00:29:00,071 --> 00:29:02,140
Beautiful. I mean, like, no issues.
1005
00:29:02,140 --> 00:29:03,241
I mean, it was on
1006
00:29:03,241 --> 00:29:03,942
I was shocked
1007
00:29:03,942 --> 00:29:05,643
because usually you can tell, right?
1008
00:29:05,643 --> 00:29:06,678
Or you got a pretty good idea
1009
00:29:06,678 --> 00:29:07,312
what I'll stand out.
1010
00:29:07,312 --> 00:29:08,947
Why won't. This one was completely like.
1011
00:29:08,947 --> 00:29:10,281
It look like there's no way in
1012
00:29:10,281 --> 00:29:11,182
hell is going to stand out.
1013
00:29:11,182 --> 00:29:12,417
And it came out fantastic.
1014
00:29:12,417 --> 00:29:14,452
And I obviously I gave me $800 back
1015
00:29:14,452 --> 00:29:15,420
I didn't charge a dime for.
1016
00:29:15,420 --> 00:29:16,955
He was thrilled out of his mind.
1017
00:29:16,955 --> 00:29:18,189
There you go. See?
1018
00:29:18,189 --> 00:29:19,524
So you've done it.
1019
00:29:19,524 --> 00:29:22,227
Well, I did it because I didn't I didn't
1020
00:29:22,227 --> 00:29:23,161
because there was
1021
00:29:23,161 --> 00:29:24,829
didn't weren't doing the work.
1022
00:29:24,829 --> 00:29:26,765
So it's different, you know what I mean?
1023
00:29:28,066 --> 00:29:29,701
If I had done the job but I, he said,
1024
00:29:29,701 --> 00:29:30,201
what took me?
1025
00:29:30,201 --> 00:29:30,969
But did he know that
1026
00:29:30,969 --> 00:29:32,837
it sent it out that quick?
1027
00:29:32,837 --> 00:29:34,706
I told him everything sent out.
1028
00:29:34,706 --> 00:29:36,341
He had to do a repair. I said, gosh, I'm.
1029
00:29:36,341 --> 00:29:37,142
I gotta be honest.
1030
00:29:37,142 --> 00:29:39,077
I'm shocked because when it looks
1031
00:29:39,077 --> 00:29:40,378
this dark, this bad,
1032
00:29:40,378 --> 00:29:42,013
usually it's a it's a game over.
1033
00:29:42,013 --> 00:29:42,881
So what I'm saying is
1034
00:29:42,881 --> 00:29:44,582
you could have kept the money.
1035
00:29:44,582 --> 00:29:45,250
Yeah, I could have.
1036
00:29:45,250 --> 00:29:46,684
And he would have known.
1037
00:29:46,684 --> 00:29:48,486
Yeah, I could have
1038
00:29:48,486 --> 00:29:50,455
done some top, top deals around the area.
1039
00:29:50,455 --> 00:29:52,791
I guess.
1040
00:29:52,791 --> 00:29:53,992
Live scraps there or something.
1041
00:29:53,992 --> 00:29:55,660
Said I did the job, you know.
1042
00:29:55,660 --> 00:29:58,730
But though, but like doesn't you see.
1043
00:29:58,730 --> 00:30:00,398
So you did. You've already done that.
1044
00:30:00,398 --> 00:30:02,267
You already gave somebody in. No.
1045
00:30:02,267 --> 00:30:04,536
Like expecting that money back.
1046
00:30:04,536 --> 00:30:05,970
Yeah. You did.
1047
00:30:05,970 --> 00:30:07,739
No. That's different than I did.
1048
00:30:07,739 --> 00:30:09,240
Let's say it was a legit repair.
1049
00:30:09,240 --> 00:30:10,441
But I said,
1050
00:30:10,441 --> 00:30:11,176
you know what the repair
1051
00:30:11,176 --> 00:30:12,477
didn't take me long was I thought,
1052
00:30:12,477 --> 00:30:13,812
I charge $8 year.
1053
00:30:13,812 --> 00:30:15,079
It only charges you five. Now,
1054
00:30:16,047 --> 00:30:17,248
so that's different.
1055
00:30:17,248 --> 00:30:18,683
But I didn't do the work.
1056
00:30:18,683 --> 00:30:20,351
All right.
1057
00:30:20,351 --> 00:30:22,687
You know another thing
1058
00:30:22,687 --> 00:30:25,490
that will stop the Hagler's toe
1059
00:30:25,490 --> 00:30:26,658
trick that I've talked about,
1060
00:30:26,658 --> 00:30:28,660
that I learned from my uncle
1061
00:30:28,660 --> 00:30:31,629
on some of your line items.
1062
00:30:31,629 --> 00:30:33,531
Anti-Slip. no charge.
1063
00:30:33,531 --> 00:30:36,534
Water popping, no charge.
1064
00:30:37,769 --> 00:30:39,037
any of those little things
1065
00:30:39,037 --> 00:30:40,238
that you're doing?
1066
00:30:40,238 --> 00:30:42,640
Waste removal? No charge.
1067
00:30:42,640 --> 00:30:42,841
You know,
1068
00:30:42,841 --> 00:30:44,042
when he sees things,
1069
00:30:44,042 --> 00:30:47,011
3 or 4 different things that,
1070
00:30:47,111 --> 00:30:48,513
And he didn't charge me for this.
1071
00:30:48,513 --> 00:30:49,480
He didn't charge me for that.
1072
00:30:49,480 --> 00:30:52,317
But you pointed out to him, right?
1073
00:30:52,317 --> 00:30:54,986
Like water pump or use an anti-slip.
1074
00:30:54,986 --> 00:30:55,687
Not going to cost you
1075
00:30:55,687 --> 00:30:57,856
anything extra to do that.
1076
00:30:57,856 --> 00:30:59,123
They don't know that
1077
00:30:59,123 --> 00:31:01,593
you put it in as a line item that.
1078
00:31:01,593 --> 00:31:02,594
Yeah, I'm not charging you,
1079
00:31:02,594 --> 00:31:04,062
but that's what I do.
1080
00:31:04,062 --> 00:31:04,362
You know,
1081
00:31:04,362 --> 00:31:05,730
sometimes you can diffuse
1082
00:31:05,730 --> 00:31:07,031
that situation of,
1083
00:31:08,333 --> 00:31:09,968
boy, I get cast irons if
1084
00:31:09,968 --> 00:31:11,402
I'm going to haggle with this guy
1085
00:31:11,402 --> 00:31:13,071
when he's already given me
1086
00:31:13,071 --> 00:31:16,074
three freebies.
1087
00:31:16,107 --> 00:31:18,209
Yeah, I you know, it's weird
1088
00:31:18,209 --> 00:31:19,711
because I never did that good bit
1089
00:31:19,711 --> 00:31:20,311
or best thing
1090
00:31:20,311 --> 00:31:22,480
or doing on the line items that you do.
1091
00:31:22,480 --> 00:31:23,381
I'm not saying it's wrong.
1092
00:31:23,381 --> 00:31:24,182
I think it's interesting.
1093
00:31:24,182 --> 00:31:25,884
It's just something I never thought of,
1094
00:31:25,884 --> 00:31:27,518
and I just I just never did that.
1095
00:31:27,518 --> 00:31:28,553
I can see I mean,
1096
00:31:28,553 --> 00:31:29,888
I totally see why you're
1097
00:31:29,888 --> 00:31:30,955
and I've experienced that
1098
00:31:30,955 --> 00:31:32,590
where I've had stuff done
1099
00:31:32,590 --> 00:31:33,458
and they've, they've did
1100
00:31:33,458 --> 00:31:34,325
line item and say, hey,
1101
00:31:34,325 --> 00:31:37,328
we didn't charge for X, Y and Z and I,
1102
00:31:37,662 --> 00:31:38,763
I would have to think about that.
1103
00:31:38,763 --> 00:31:39,497
I don't think I ever did,
1104
00:31:39,497 --> 00:31:40,798
but it might be a good idea.
1105
00:31:40,798 --> 00:31:42,033
Well, definitely get back to me.
1106
00:31:43,201 --> 00:31:43,701
Okay.
1107
00:31:43,701 --> 00:31:45,303
Yeah.
1108
00:31:45,303 --> 00:31:46,704
You know, I just want to.
1109
00:31:46,704 --> 00:31:47,171
Yeah.
1110
00:31:47,171 --> 00:31:47,972
Make sure that,
1111
00:31:47,972 --> 00:31:50,074
you know, somehow I made you happy.
1112
00:31:50,074 --> 00:31:52,243
Yeah. Okay.
1113
00:31:52,243 --> 00:31:53,811
All right,
1114
00:31:53,811 --> 00:31:54,445
what's the next one?
1115
00:31:54,445 --> 00:31:56,981
Rob the nager?
1116
00:31:56,981 --> 00:31:58,149
Yes.
1117
00:31:58,149 --> 00:32:01,152
Insisted Magers,
1118
00:32:02,186 --> 00:32:05,189
The nager,
1119
00:32:06,791 --> 00:32:09,060
I think you gotta reverse
1120
00:32:09,060 --> 00:32:12,063
the situation here.
1121
00:32:12,931 --> 00:32:15,433
I think you reversed the situation.
1122
00:32:15,433 --> 00:32:18,269
You become the nager.
1123
00:32:18,269 --> 00:32:18,603
Yeah.
1124
00:32:18,603 --> 00:32:20,972
Constant communication.
1125
00:32:20,972 --> 00:32:22,874
Communicate about everything.
1126
00:32:22,874 --> 00:32:25,843
Constant updates, daily updates.
1127
00:32:25,843 --> 00:32:27,111
Well, that's a good day.
1128
00:32:27,111 --> 00:32:29,514
That's a good. Are on his tail about.
1129
00:32:29,514 --> 00:32:30,181
Oh, good.
1130
00:32:30,181 --> 00:32:31,215
Glad you're home.
1131
00:32:31,215 --> 00:32:33,351
Hey, here's what we did today, Bob.
1132
00:32:33,351 --> 00:32:34,652
Bump bump bump bump
1133
00:32:34,652 --> 00:32:36,454
to the point where you're.
1134
00:32:36,454 --> 00:32:39,457
No you're going way overboard.
1135
00:32:39,624 --> 00:32:41,492
He's gonna probably start
1136
00:32:41,492 --> 00:32:42,961
trying to stay away from you
1137
00:32:42,961 --> 00:32:44,462
rather than nagging you.
1138
00:32:44,462 --> 00:32:46,331
You're nagging him with
1139
00:32:46,331 --> 00:32:47,999
constant communication.
1140
00:32:47,999 --> 00:32:49,567
Texting. Right.
1141
00:32:49,567 --> 00:32:50,735
Here's what happened today.
1142
00:32:50,735 --> 00:32:52,470
Things went great.
1143
00:32:52,470 --> 00:32:54,405
right. Stay in contact with him.
1144
00:32:55,840 --> 00:32:57,542
Take that completely away from it.
1145
00:32:57,542 --> 00:33:00,778
I also think that that communication
1146
00:33:01,079 --> 00:33:02,246
timeline
1147
00:33:02,246 --> 00:33:03,481
that's going to help the anxiety
1148
00:33:03,481 --> 00:33:04,849
get to the guy
1149
00:33:04,849 --> 00:33:06,451
who's nervous, he's a nervous wreck.
1150
00:33:06,451 --> 00:33:08,052
You're there and everything
1151
00:33:08,052 --> 00:33:10,121
giving him constant updates.
1152
00:33:10,121 --> 00:33:12,023
How are things moving along,
1153
00:33:12,023 --> 00:33:13,624
sticking to the timeline,
1154
00:33:13,624 --> 00:33:14,792
that kind of thing.
1155
00:33:14,792 --> 00:33:16,661
Okay.
1156
00:33:16,661 --> 00:33:18,229
You're shaking your head like you're.
1157
00:33:18,229 --> 00:33:21,432
No no no no no no, not right.
1158
00:33:21,432 --> 00:33:24,435
When I completely given up on you.
1159
00:33:26,738 --> 00:33:29,207
You say something brilliant.
1160
00:33:29,207 --> 00:33:30,975
See, my wife always wonders
1161
00:33:30,975 --> 00:33:32,377
how come you look up to Rob so much?
1162
00:33:32,377 --> 00:33:32,944
I don't understand
1163
00:33:32,944 --> 00:33:34,078
why you look up to Rob.
1164
00:33:34,078 --> 00:33:34,746
See, Judy,
1165
00:33:34,746 --> 00:33:35,980
that's the magic
1166
00:33:35,980 --> 00:33:37,215
that I'm talking about right here.
1167
00:33:37,215 --> 00:33:39,083
Why do you look up to Rob?
1168
00:33:39,083 --> 00:33:39,684
No. She does.
1169
00:33:39,684 --> 00:33:41,586
No, she did not
1170
00:33:41,586 --> 00:33:43,054
like it.
1171
00:33:43,054 --> 00:33:44,922
But, hey, I think that's fantastic.
1172
00:33:44,922 --> 00:33:46,591
And here's the reason why is
1173
00:33:46,591 --> 00:33:48,159
my nature is doing the opposite.
1174
00:33:48,159 --> 00:33:49,260
I go back in my shell.
1175
00:33:49,260 --> 00:33:50,728
I don't want to talk to you now.
1176
00:33:50,728 --> 00:33:51,529
I'm going to just give.
1177
00:33:51,529 --> 00:33:52,363
I'm going to put my head down
1178
00:33:52,363 --> 00:33:53,164
and go to work in
1179
00:33:53,164 --> 00:33:54,432
my work will speak for itself
1180
00:33:54,432 --> 00:33:54,966
and blah blah blah.
1181
00:33:54,966 --> 00:33:55,900
But you are right,
1182
00:33:55,900 --> 00:33:57,602
that's a very good call.
1183
00:33:57,602 --> 00:33:59,137
That's to stay on top of it.
1184
00:33:59,137 --> 00:34:01,039
The communication, you see that
1185
00:34:01,039 --> 00:34:02,340
these people need to be
1186
00:34:02,340 --> 00:34:03,474
have their hand up a little bit.
1187
00:34:03,474 --> 00:34:04,442
They want to be communicate,
1188
00:34:04,442 --> 00:34:05,143
they want to talk.
1189
00:34:05,143 --> 00:34:07,211
I think that's a really good idea.
1190
00:34:07,211 --> 00:34:08,046
And I can tell you
1191
00:34:09,514 --> 00:34:10,681
it would not have been my nature.
1192
00:34:10,681 --> 00:34:11,949
And I probably didn't do that.
1193
00:34:11,949 --> 00:34:13,484
I probably did the opposite.
1194
00:34:13,484 --> 00:34:16,487
And so that is a very good call.
1195
00:34:17,021 --> 00:34:17,989
So you say I don't
1196
00:34:17,989 --> 00:34:19,424
I don't compliment you. And you're right.
1197
00:34:19,424 --> 00:34:19,924
No, no.
1198
00:34:19,924 --> 00:34:22,927
Matter of fact, this bell is for me.
1199
00:34:23,461 --> 00:34:25,196
That was that was a bell for me.
1200
00:34:25,196 --> 00:34:26,664
Wait a minute. I got a bell. Two.
1201
00:34:26,664 --> 00:34:27,765
I think you got a bell.
1202
00:34:27,765 --> 00:34:29,333
I gave you one for your birthday
1203
00:34:29,333 --> 00:34:32,336
or you did. Or the 100.
1204
00:34:32,804 --> 00:34:34,739
Let's hear it.
1205
00:34:34,739 --> 00:34:37,308
But it's not as loud as yours.
1206
00:34:37,308 --> 00:34:38,943
Maybe I it I was on paper.
1207
00:34:38,943 --> 00:34:41,179
It right up to the microphone.
1208
00:34:41,179 --> 00:34:42,747
Any louder?
1209
00:34:42,747 --> 00:34:44,215
No,
1210
00:34:44,215 --> 00:34:47,218
I want microphone in.
1211
00:34:47,819 --> 00:34:49,153
A better.
1212
00:34:49,153 --> 00:34:50,088
Yeah.
1213
00:34:50,088 --> 00:34:53,091
Hang on.
1214
00:34:53,157 --> 00:34:53,825
Okay.
1215
00:34:53,825 --> 00:34:55,760
A little sound. Okay.
1216
00:34:55,760 --> 00:34:57,261
no, I think that's a great idea.
1217
00:34:57,261 --> 00:34:59,097
Rob has a really good idea, in fact.
1218
00:34:59,097 --> 00:35:01,532
And that was something that was,
1219
00:35:01,532 --> 00:35:04,669
I definitely practice what I preach here.
1220
00:35:04,669 --> 00:35:06,270
When I was coaching hockey.
1221
00:35:08,039 --> 00:35:10,108
I had the problem that,
1222
00:35:10,108 --> 00:35:12,877
you know, you'd always have a handful
1223
00:35:12,877 --> 00:35:15,880
of dads, just.
1224
00:35:16,314 --> 00:35:17,782
They were definite niggers.
1225
00:35:17,782 --> 00:35:20,485
Pain in the neck, you know?
1226
00:35:20,485 --> 00:35:21,719
You know that
1227
00:35:21,719 --> 00:35:23,154
some guys are just insane
1228
00:35:23,154 --> 00:35:25,590
when their kids are playing sports.
1229
00:35:25,590 --> 00:35:28,926
So I would take those guys and make them
1230
00:35:28,926 --> 00:35:31,863
my clipboard. Dads.
1231
00:35:31,863 --> 00:35:33,030
at the beginning of the year,
1232
00:35:33,030 --> 00:35:33,798
you always know
1233
00:35:33,798 --> 00:35:36,801
there was a handful of guys who were just
1234
00:35:36,868 --> 00:35:38,102
if you didn't
1235
00:35:38,102 --> 00:35:39,370
get them on your side,
1236
00:35:39,370 --> 00:35:40,238
it was just going to be
1237
00:35:40,238 --> 00:35:42,306
a horrible season.
1238
00:35:42,306 --> 00:35:44,675
And I used to just say, look, that
1239
00:35:44,675 --> 00:35:45,576
the assistant coach
1240
00:35:45,576 --> 00:35:47,245
takes care of all that stuff.
1241
00:35:47,245 --> 00:35:48,246
That didn't really work,
1242
00:35:48,246 --> 00:35:49,580
because now everybody's
1243
00:35:49,580 --> 00:35:51,749
fighting with everybody.
1244
00:35:51,749 --> 00:35:53,651
So I used to take these problem dads
1245
00:35:53,651 --> 00:35:55,286
and I swear to you,
1246
00:35:55,286 --> 00:35:57,755
I would give them a clipboard
1247
00:35:57,755 --> 00:35:58,856
with paper on it
1248
00:35:58,856 --> 00:36:00,391
that I had made up and, and. Right.
1249
00:36:00,391 --> 00:36:02,660
So if we had 30 games
1250
00:36:02,660 --> 00:36:05,663
that year, they had 30 pieces of paper.
1251
00:36:06,063 --> 00:36:07,098
And I would say, listen,
1252
00:36:07,098 --> 00:36:09,033
here's what I need from you.
1253
00:36:09,033 --> 00:36:11,702
I need to know with hockey
1254
00:36:11,702 --> 00:36:12,470
there's a thing called
1255
00:36:12,470 --> 00:36:15,473
plus minus, okay, player stats
1256
00:36:15,506 --> 00:36:17,675
and a plus minus is
1257
00:36:17,675 --> 00:36:19,544
if you score when you're on the ice,
1258
00:36:19,544 --> 00:36:21,312
if your team scores,
1259
00:36:21,312 --> 00:36:24,482
everybody on the ice gets a plus one.
1260
00:36:25,416 --> 00:36:26,184
Now, if they score
1261
00:36:26,184 --> 00:36:29,187
against you, you get a minus one.
1262
00:36:29,453 --> 00:36:32,356
So you could really start to see
1263
00:36:32,356 --> 00:36:33,090
if a player,
1264
00:36:33,090 --> 00:36:35,126
you know a good hockey player in the NHL,
1265
00:36:35,126 --> 00:36:35,493
he's probably
1266
00:36:35,493 --> 00:36:36,694
got a plus
1267
00:36:36,694 --> 00:36:38,162
30 next to his name
1268
00:36:38,162 --> 00:36:40,164
by the end of the season.
1269
00:36:40,164 --> 00:36:40,898
And you know,
1270
00:36:40,898 --> 00:36:43,434
you have some guys who are -45
1271
00:36:43,434 --> 00:36:44,769
right there.
1272
00:36:44,769 --> 00:36:46,771
They're out there for a lot of goals,
1273
00:36:46,771 --> 00:36:47,772
but there's all sorts
1274
00:36:47,772 --> 00:36:50,775
of where your shots are taken from.
1275
00:36:50,875 --> 00:36:51,976
How many shots for,
1276
00:36:51,976 --> 00:36:52,210
you know,
1277
00:36:52,210 --> 00:36:53,444
all I would give
1278
00:36:53,444 --> 00:36:56,013
each one of these clipboard dads.
1279
00:36:56,013 --> 00:36:58,616
This is your job. Okay?
1280
00:36:58,616 --> 00:36:59,517
I need this
1281
00:36:59,517 --> 00:37:02,520
just so I can focus on coaching.
1282
00:37:03,321 --> 00:37:06,157
Get my lines right, stats and everything.
1283
00:37:06,157 --> 00:37:07,692
Wayne, it got to be so funny
1284
00:37:07,692 --> 00:37:09,660
at the end of the game,
1285
00:37:09,660 --> 00:37:10,761
outside of the locker room,
1286
00:37:10,761 --> 00:37:11,295
there'd be 4
1287
00:37:11,295 --> 00:37:13,231
or 5, three, 4 or 5 dads
1288
00:37:13,231 --> 00:37:15,466
with their clipboards, right?
1289
00:37:15,466 --> 00:37:16,901
Just ready to give me
1290
00:37:16,901 --> 00:37:18,936
all the information.
1291
00:37:18,936 --> 00:37:21,606
It was one of the most brilliant move
1292
00:37:21,606 --> 00:37:23,507
for anybody coaching sports out there.
1293
00:37:24,542 --> 00:37:25,776
Try it.
1294
00:37:25,776 --> 00:37:26,611
Okay.
1295
00:37:26,611 --> 00:37:26,911
You know,
1296
00:37:26,911 --> 00:37:28,913
it'll bring your love of coaching back
1297
00:37:28,913 --> 00:37:30,715
because you just eliminate
1298
00:37:30,715 --> 00:37:31,682
if you or your headaches
1299
00:37:31,682 --> 00:37:33,484
that way, bring them in
1300
00:37:33,484 --> 00:37:35,253
because what I found a lot of time,
1301
00:37:35,253 --> 00:37:35,786
those guys,
1302
00:37:35,786 --> 00:37:38,356
they just want to be part of it.
1303
00:37:38,356 --> 00:37:39,156
You know what I mean?
1304
00:37:39,156 --> 00:37:40,558
They want to be part of it.
1305
00:37:40,558 --> 00:37:42,126
And maybe they don't have time to coach
1306
00:37:42,126 --> 00:37:45,129
or put the time in or whatever, but,
1307
00:37:46,130 --> 00:37:48,332
the nager make him a clipboard.
1308
00:37:48,332 --> 00:37:49,700
Dad.
1309
00:37:49,700 --> 00:37:52,703
A lot of communication with him.
1310
00:37:52,737 --> 00:37:54,038
I'm glad you're happy with that one.
1311
00:37:54,038 --> 00:37:56,641
Now. I sleep really good tonight.
1312
00:37:56,641 --> 00:37:59,310
You know, I had zero desire to be a coach
1313
00:37:59,310 --> 00:38:02,313
my entire life.
1314
00:38:02,847 --> 00:38:03,347
It's true.
1315
00:38:03,347 --> 00:38:05,516
I have had zero desire until down the.
1316
00:38:05,516 --> 00:38:07,918
Road once again. Oh, no. On the. Road.
1317
00:38:07,918 --> 00:38:08,886
Until last year.
1318
00:38:09,887 --> 00:38:10,354
And I've.
1319
00:38:10,354 --> 00:38:11,622
I've told you this
1320
00:38:11,622 --> 00:38:12,390
many times
1321
00:38:12,390 --> 00:38:13,457
when I quit working,
1322
00:38:13,457 --> 00:38:15,493
I want to be a coach.
1323
00:38:15,493 --> 00:38:17,662
I don't want to be, like the head coach.
1324
00:38:17,662 --> 00:38:18,529
I'm not going to.
1325
00:38:18,529 --> 00:38:20,164
I don't have the knowledge of the years
1326
00:38:20,164 --> 00:38:21,866
of experience of being a head coach,
1327
00:38:21,866 --> 00:38:24,001
or I don't even be the assistant coach,
1328
00:38:24,001 --> 00:38:25,303
but I want to, like,
1329
00:38:25,303 --> 00:38:27,371
I was at a football game the other day,
1330
00:38:27,371 --> 00:38:28,539
and I was looking at the sideline,
1331
00:38:28,539 --> 00:38:29,507
the players on the sideline
1332
00:38:29,507 --> 00:38:30,541
and their mannerisms
1333
00:38:30,541 --> 00:38:32,176
as they're standing there,
1334
00:38:32,176 --> 00:38:34,578
and how they stand and then and how look,
1335
00:38:34,578 --> 00:38:36,247
what they look like in the game.
1336
00:38:36,247 --> 00:38:37,915
And I have identified, like,
1337
00:38:37,915 --> 00:38:39,183
I guess what I would like to do,
1338
00:38:39,183 --> 00:38:41,419
I'd like to get like ten kids,
1339
00:38:41,419 --> 00:38:44,422
bring them into a room and say, look,
1340
00:38:44,789 --> 00:38:47,091
I've identified you guys as losers.
1341
00:38:47,091 --> 00:38:47,692
You know what I mean?
1342
00:38:47,692 --> 00:38:49,126
Hopeless causes like,
1343
00:38:49,126 --> 00:38:49,527
you know,
1344
00:38:49,527 --> 00:38:51,062
and I said, you don't even think of
1345
00:38:51,062 --> 00:38:52,129
yourself that you can be a,
1346
00:38:53,297 --> 00:38:55,199
you know, an all star one day
1347
00:38:55,199 --> 00:38:57,001
and and turn them into athletes,
1348
00:38:57,001 --> 00:38:59,637
turn them into studs,
1349
00:38:59,637 --> 00:39:00,571
you know, bring them to the gym
1350
00:39:00,571 --> 00:39:01,072
every day,
1351
00:39:01,072 --> 00:39:03,407
make them work out, make them run
1352
00:39:03,407 --> 00:39:05,042
and make them make them hard.
1353
00:39:05,042 --> 00:39:05,509
You know what I mean?
1354
00:39:05,509 --> 00:39:06,677
Give me, give me. You're going to be.
1355
00:39:06,677 --> 00:39:07,278
You're a freshman.
1356
00:39:07,278 --> 00:39:07,645
You got
1357
00:39:07,645 --> 00:39:09,780
you got three and a half years left.
1358
00:39:09,780 --> 00:39:11,148
All right, man, this is the plan.
1359
00:39:11,148 --> 00:39:13,617
Here's how we get you to be a superstar.
1360
00:39:13,617 --> 00:39:14,552
You got to buy in.
1361
00:39:14,552 --> 00:39:16,520
If you buy in, I'll make you that guy.
1362
00:39:16,520 --> 00:39:18,622
And, I would love to do that.
1363
00:39:18,622 --> 00:39:19,290
I can see you.
1364
00:39:19,290 --> 00:39:19,890
Well, you know,
1365
00:39:19,890 --> 00:39:21,158
I see you with your own team.
1366
00:39:21,158 --> 00:39:23,394
I see you with your adhesives team.
1367
00:39:23,394 --> 00:39:23,828
You're right.
1368
00:39:23,828 --> 00:39:24,662
I think you would have been
1369
00:39:24,662 --> 00:39:26,230
a really good coach.
1370
00:39:26,230 --> 00:39:27,965
I if you had told me
1371
00:39:27,965 --> 00:39:30,000
when I was playing sports and
1372
00:39:30,000 --> 00:39:30,968
in high school as a kid
1373
00:39:30,968 --> 00:39:32,737
and everything, that
1374
00:39:32,737 --> 00:39:35,639
I would want to be a teacher or coach
1375
00:39:35,639 --> 00:39:37,441
either left you out of the room.
1376
00:39:37,441 --> 00:39:38,175
That would have been
1377
00:39:39,243 --> 00:39:40,478
the last thing in the world.
1378
00:39:40,478 --> 00:39:42,079
I'll just give you a little.
1379
00:39:42,079 --> 00:39:45,082
For instance, last week, I was doing,
1380
00:39:45,950 --> 00:39:47,051
doing a training up
1381
00:39:47,051 --> 00:39:51,622
in Kalamazoo, Michigan, at Paul and,
1382
00:39:53,791 --> 00:39:55,826
there was a guy who had been running them
1383
00:39:55,826 --> 00:39:57,161
big machine.
1384
00:39:57,161 --> 00:40:00,164
He was a I would say he was in his 30s,
1385
00:40:00,364 --> 00:40:01,432
only been in the business
1386
00:40:01,432 --> 00:40:03,300
for about seven months.
1387
00:40:03,300 --> 00:40:04,969
So he was one of those guys
1388
00:40:04,969 --> 00:40:07,671
who would come back with the machine.
1389
00:40:07,671 --> 00:40:08,472
And then he was making
1390
00:40:08,472 --> 00:40:09,974
his transition over.
1391
00:40:09,974 --> 00:40:11,342
You know, he'd move it,
1392
00:40:11,342 --> 00:40:13,244
get it lined up straight
1393
00:40:13,244 --> 00:40:15,946
and then go right.
1394
00:40:15,946 --> 00:40:17,081
So I showed him, I go, you know,
1395
00:40:17,081 --> 00:40:19,550
it takes four seconds to do that.
1396
00:40:19,550 --> 00:40:21,519
Let me show you another way.
1397
00:40:21,519 --> 00:40:22,920
Okay?
1398
00:40:22,920 --> 00:40:24,221
We just stop and go forward
1399
00:40:24,221 --> 00:40:24,889
like a guy who's
1400
00:40:24,889 --> 00:40:26,524
gonna run a machine right?
1401
00:40:28,058 --> 00:40:29,560
It changed
1402
00:40:29,560 --> 00:40:31,529
completely
1403
00:40:31,529 --> 00:40:32,897
how he was running the machine.
1404
00:40:32,897 --> 00:40:34,598
He had no rhythm
1405
00:40:34,598 --> 00:40:36,033
when he was running the machine,
1406
00:40:36,033 --> 00:40:37,134
you know?
1407
00:40:37,134 --> 00:40:40,137
And that one little adjustment
1408
00:40:40,671 --> 00:40:42,173
because, even a guy standing
1409
00:40:42,173 --> 00:40:42,940
next to me is like,
1410
00:40:42,940 --> 00:40:44,375
wow, look at him go now.
1411
00:40:44,375 --> 00:40:47,077
And I'm like, crazy, isn't it?
1412
00:40:47,077 --> 00:40:48,779
Well, the guy turns off the machine.
1413
00:40:48,779 --> 00:40:51,182
He walks over and shakes my hand.
1414
00:40:51,182 --> 00:40:53,717
He goes, wow, that was unbelievable.
1415
00:40:53,717 --> 00:40:54,652
He goes,
1416
00:40:54,652 --> 00:40:55,653
I can't believe what
1417
00:40:55,653 --> 00:40:56,587
a difference that made.
1418
00:40:56,587 --> 00:40:57,888
And I said, you know,
1419
00:40:57,888 --> 00:40:58,422
it was funny
1420
00:40:58,422 --> 00:40:59,757
as I was just talking to the guy
1421
00:40:59,757 --> 00:41:01,292
next to me that
1422
00:41:01,292 --> 00:41:03,227
that little bit of an adjustment.
1423
00:41:03,227 --> 00:41:04,995
I said, you just look
1424
00:41:04,995 --> 00:41:07,465
so, so much more comfortable
1425
00:41:07,465 --> 00:41:09,600
behind the machine.
1426
00:41:09,600 --> 00:41:11,435
I said, it really just
1427
00:41:11,435 --> 00:41:12,203
really what it did
1428
00:41:12,203 --> 00:41:13,537
was it just improved his rhythm,
1429
00:41:14,572 --> 00:41:17,208
got he got that rhythm, you know?
1430
00:41:17,208 --> 00:41:19,210
And man, he just blast it off.
1431
00:41:19,210 --> 00:41:21,111
So to me
1432
00:41:21,111 --> 00:41:22,213
that there's just
1433
00:41:22,213 --> 00:41:23,614
nothing better than coaching.
1434
00:41:23,614 --> 00:41:25,082
I
1435
00:41:25,082 --> 00:41:25,983
you know, that's why
1436
00:41:25,983 --> 00:41:26,250
I mean
1437
00:41:26,250 --> 00:41:27,451
I love coaching the kids
1438
00:41:27,451 --> 00:41:30,254
and hockey and baseball, but
1439
00:41:30,254 --> 00:41:31,021
you know I've said it,
1440
00:41:31,021 --> 00:41:31,922
I don't know how many times
1441
00:41:31,922 --> 00:41:33,591
in this show till
1442
00:41:33,591 --> 00:41:35,993
now people are probably ready to kill me.
1443
00:41:35,993 --> 00:41:38,229
But man, do I love training.
1444
00:41:38,229 --> 00:41:40,231
And it's those little,
1445
00:41:40,231 --> 00:41:41,699
you know, those little things.
1446
00:41:41,699 --> 00:41:42,533
You make an adjustment
1447
00:41:42,533 --> 00:41:45,236
with a guy and all of a sudden,
1448
00:41:45,236 --> 00:41:47,671
you know.
1449
00:41:47,671 --> 00:41:50,641
He's in it, you know, he sees it nice.
1450
00:41:50,941 --> 00:41:52,443
All right.
1451
00:41:52,443 --> 00:41:53,811
So of those five things
1452
00:41:53,811 --> 00:41:54,678
we talked about one,
1453
00:41:54,678 --> 00:41:57,681
two, three, four things we talked about,
1454
00:41:57,982 --> 00:41:58,582
the reasons
1455
00:41:58,582 --> 00:42:00,751
why you should cut these customers
1456
00:42:00,751 --> 00:42:01,886
out of your life. Sometimes,
1457
00:42:03,721 --> 00:42:06,690
is if I'm going to go through them,
1458
00:42:06,991 --> 00:42:09,026
for profit loss,
1459
00:42:09,026 --> 00:42:11,028
if you get on a, on a job
1460
00:42:11,028 --> 00:42:11,829
with some of these
1461
00:42:11,829 --> 00:42:13,697
customers that really tie up your time
1462
00:42:13,697 --> 00:42:14,732
and slow that job down,
1463
00:42:14,732 --> 00:42:16,066
and indecisive people
1464
00:42:16,066 --> 00:42:17,301
that cannot make a decision
1465
00:42:17,301 --> 00:42:18,469
to save their life
1466
00:42:18,469 --> 00:42:20,871
because they're not able to relay,
1467
00:42:20,871 --> 00:42:22,473
what they want.
1468
00:42:22,473 --> 00:42:24,074
You can give them the best product
1469
00:42:24,074 --> 00:42:25,976
you can know and know how to get, but
1470
00:42:25,976 --> 00:42:27,545
maybe they don't know what they want,
1471
00:42:27,545 --> 00:42:29,413
but they also or what they don't want,
1472
00:42:29,413 --> 00:42:30,981
but they don't know what they want also.
1473
00:42:30,981 --> 00:42:31,916
So, you know,
1474
00:42:31,916 --> 00:42:32,850
you can spend all this time
1475
00:42:32,850 --> 00:42:33,384
with these people
1476
00:42:33,384 --> 00:42:34,952
and never make them happy.
1477
00:42:34,952 --> 00:42:37,521
profit loss, client service delays
1478
00:42:37,521 --> 00:42:38,455
where you're, you know,
1479
00:42:38,455 --> 00:42:39,290
you're with these clients
1480
00:42:39,290 --> 00:42:40,591
and you could be doing something else,
1481
00:42:40,591 --> 00:42:41,859
but you have to keep going back to them
1482
00:42:41,859 --> 00:42:43,827
because they need their handheld,
1483
00:42:43,827 --> 00:42:45,362
a Dean's reputation.
1484
00:42:45,362 --> 00:42:47,164
Oh, man. With social media.
1485
00:42:47,164 --> 00:42:49,233
Yeah, with social media.
1486
00:42:49,233 --> 00:42:51,268
See these people? Yep.
1487
00:42:51,268 --> 00:42:51,869
And you're.
1488
00:42:51,869 --> 00:42:53,003
I think it's they're dying.
1489
00:42:53,003 --> 00:42:54,371
Sometimes they're just dying to rip
1490
00:42:54,371 --> 00:42:55,472
somebody to shreds.
1491
00:42:55,472 --> 00:42:56,507
I saw,
1492
00:42:56,507 --> 00:42:57,808
as matter of fact, to you,
1493
00:42:57,808 --> 00:42:59,243
today on social media,
1494
00:42:59,243 --> 00:43:01,345
this lady gets in another car
1495
00:43:01,345 --> 00:43:04,214
and, she gets into the backseat
1496
00:43:04,214 --> 00:43:05,883
and the passenger seat
1497
00:43:05,883 --> 00:43:08,819
is moved all the way back
1498
00:43:08,819 --> 00:43:09,553
into the backseat.
1499
00:43:09,553 --> 00:43:10,087
So we're like.
1500
00:43:10,087 --> 00:43:10,821
She sits down
1501
00:43:10,821 --> 00:43:12,623
like her knees are in her chest. Right.
1502
00:43:12,623 --> 00:43:14,124
I've been we've all been there, probably.
1503
00:43:14,124 --> 00:43:15,759
I mean, I've done that before.
1504
00:43:15,759 --> 00:43:16,927
Where I go get an Uber car
1505
00:43:16,927 --> 00:43:19,263
and the front seat is so far back
1506
00:43:19,263 --> 00:43:20,798
I don't. I don't have any room.
1507
00:43:20,798 --> 00:43:22,266
We've all probably been there.
1508
00:43:22,266 --> 00:43:23,801
So she goes,
1509
00:43:23,801 --> 00:43:24,568
driver, excuse me,
1510
00:43:24,568 --> 00:43:27,571
can you move the front seat forward?
1511
00:43:27,571 --> 00:43:28,672
And he goes, oh, I'm sorry.
1512
00:43:28,672 --> 00:43:29,239
She goes, well,
1513
00:43:29,239 --> 00:43:30,474
I don't think you're really sorry
1514
00:43:30,474 --> 00:43:32,610
because you guys, Uber drivers do that.
1515
00:43:32,610 --> 00:43:33,410
It seems like some of it
1516
00:43:33,410 --> 00:43:35,145
something to that effect. Right.
1517
00:43:35,145 --> 00:43:36,480
And he goes I'm sorry.
1518
00:43:36,480 --> 00:43:37,348
Yeah.
1519
00:43:37,348 --> 00:43:38,882
So then he starts to take off.
1520
00:43:38,882 --> 00:43:39,917
She goes, excuse me.
1521
00:43:40,918 --> 00:43:41,518
And he stops.
1522
00:43:41,518 --> 00:43:42,152
She goes, I
1523
00:43:42,152 --> 00:43:42,586
haven't finished
1524
00:43:42,586 --> 00:43:43,654
putting on my seatbelt yet.
1525
00:43:43,654 --> 00:43:45,456
Okay. Can you wait?
1526
00:43:45,456 --> 00:43:46,957
And I thought,
1527
00:43:46,957 --> 00:43:48,626
they're they're out there, man.
1528
00:43:48,626 --> 00:43:50,094
They're out there.
1529
00:43:50,094 --> 00:43:52,196
So,
1530
00:43:52,196 --> 00:43:54,431
and a dude,
1531
00:43:54,431 --> 00:43:55,633
Hey, know.
1532
00:43:55,633 --> 00:43:57,234
he had more patience than I do.
1533
00:43:57,234 --> 00:44:00,237
Just say so you're the just say no gang.
1534
00:44:00,504 --> 00:44:02,673
Yeah, so.
1535
00:44:02,673 --> 00:44:04,174
But one of the most impactful thing
1536
00:44:04,174 --> 00:44:05,142
is on your health
1537
00:44:05,142 --> 00:44:07,077
and your the stress level on your health
1538
00:44:07,077 --> 00:44:08,245
and how impactful that is.
1539
00:44:08,245 --> 00:44:09,613
That has been,
1540
00:44:09,613 --> 00:44:11,382
you know, time with these people
1541
00:44:11,382 --> 00:44:12,449
and, you know, sometimes.
1542
00:44:12,449 --> 00:44:13,283
Is it worth the fight?
1543
00:44:13,283 --> 00:44:13,851
Are you going to see
1544
00:44:13,851 --> 00:44:15,052
you can get them over your side
1545
00:44:15,052 --> 00:44:16,353
so you get a good review at the end
1546
00:44:16,353 --> 00:44:17,588
or blah.
1547
00:44:17,588 --> 00:44:18,322
You may, like I said,
1548
00:44:18,322 --> 00:44:19,890
maybe when I was a kid,
1549
00:44:19,890 --> 00:44:20,591
but anymore
1550
00:44:20,591 --> 00:44:22,593
the life is life is challenging enough.
1551
00:44:22,593 --> 00:44:23,794
Running a business is challenging enough.
1552
00:44:23,794 --> 00:44:25,562
Doing the floor is challenging enough.
1553
00:44:25,562 --> 00:44:28,065
I don't need the aggravation.
1554
00:44:28,065 --> 00:44:29,700
You know what the other thing is?
1555
00:44:29,700 --> 00:44:31,201
You're in a different category now.
1556
00:44:32,703 --> 00:44:35,172
You you've won for the year.
1557
00:44:35,172 --> 00:44:37,207
Ultra floor of the year recipient.
1558
00:44:37,207 --> 00:44:39,376
Yeah, maybe that's way right.
1559
00:44:39,376 --> 00:44:40,110
Yeah.
1560
00:44:40,110 --> 00:44:42,880
The they are lucky that you even walk
1561
00:44:42,880 --> 00:44:43,981
through the door.
1562
00:44:43,981 --> 00:44:46,984
Yes.
1563
00:44:47,551 --> 00:44:49,953
Play that trumpet music.
1564
00:44:49,953 --> 00:44:52,356
The,
1565
00:44:52,356 --> 00:44:54,258
business bows are in bankruptcy.
1566
00:44:54,258 --> 00:44:55,893
on a larger scale.
1567
00:44:55,893 --> 00:44:57,695
I've certainly seen general contractors
1568
00:44:57,695 --> 00:44:58,929
lose their minds over this
1569
00:44:58,929 --> 00:44:59,997
and almost lose their job.
1570
00:44:59,997 --> 00:45:01,899
And and detrimental to their health.
1571
00:45:01,899 --> 00:45:02,433
Like,
1572
00:45:02,433 --> 00:45:03,367
I know a guy who quit
1573
00:45:03,367 --> 00:45:04,535
the business completely.
1574
00:45:04,535 --> 00:45:05,903
There's a one customer,
1575
00:45:05,903 --> 00:45:07,638
a super good builder. Very good.
1576
00:45:07,638 --> 00:45:08,172
This is the guy
1577
00:45:08,172 --> 00:45:10,107
you want to build your house. Wow.
1578
00:45:10,107 --> 00:45:11,642
And the experience
1579
00:45:11,642 --> 00:45:13,911
of nine months of this customer.
1580
00:45:13,911 --> 00:45:15,946
He almost had a nervous breakdown, and,
1581
00:45:15,946 --> 00:45:16,947
he got out of it altogether.
1582
00:45:16,947 --> 00:45:17,448
He doesn't work.
1583
00:45:17,448 --> 00:45:19,883
And his wife went back to be a realtor
1584
00:45:19,883 --> 00:45:22,352
because he just couldn't do it anymore.
1585
00:45:22,352 --> 00:45:22,953
And it wasn't.
1586
00:45:22,953 --> 00:45:25,923
The guy was a, incredible home builder,
1587
00:45:25,923 --> 00:45:28,392
but that customer ruined it, ruined his,
1588
00:45:28,392 --> 00:45:29,393
you know, his livelihood
1589
00:45:29,393 --> 00:45:29,993
from there on out.
1590
00:45:29,993 --> 00:45:31,361
So, you know, these things,
1591
00:45:31,361 --> 00:45:32,162
you know, take these things
1592
00:45:32,162 --> 00:45:32,930
into consideration.
1593
00:45:32,930 --> 00:45:33,664
You worked very hard
1594
00:45:33,664 --> 00:45:35,733
as a contractor, and,
1595
00:45:35,733 --> 00:45:37,134
this job is stressful enough.
1596
00:45:37,134 --> 00:45:38,802
Just be careful of the little red flags,
1597
00:45:38,802 --> 00:45:39,970
the arrogance,
1598
00:45:39,970 --> 00:45:41,872
the anxiety riddled customers,
1599
00:45:41,872 --> 00:45:43,474
the extreme Hagler's
1600
00:45:43,474 --> 00:45:45,843
and the incessant Magers.
1601
00:45:45,843 --> 00:45:47,511
Be careful,
1602
00:45:47,511 --> 00:45:49,213
be careful running into that group.
1603
00:45:49,213 --> 00:45:50,347
Is that five?
1604
00:45:50,347 --> 00:45:51,882
Is that five? Oh, no.
1605
00:45:51,882 --> 00:45:53,283
The fifth one he wanted me to leave out.
1606
00:45:53,283 --> 00:45:56,320
I thought dishonesty is the fifth one.
1607
00:45:56,920 --> 00:45:59,923
Oh, how do you tell someone is dishonest?
1608
00:45:59,923 --> 00:46:00,824
but I think there's,
1609
00:46:02,292 --> 00:46:03,393
The Hagler,
1610
00:46:03,393 --> 00:46:05,295
the arrogant, the know it all.
1611
00:46:05,295 --> 00:46:06,864
No no no no no no no no.
1612
00:46:06,864 --> 00:46:07,798
There's one more.
1613
00:46:07,798 --> 00:46:09,099
Scroll down that scroll down
1614
00:46:09,099 --> 00:46:12,102
when you dummy in decisiveness.
1615
00:46:13,003 --> 00:46:14,238
oh. Okay. Yeah.
1616
00:46:14,238 --> 00:46:17,040
Yeah. Really? yeah. Yeah. You're right.
1617
00:46:17,040 --> 00:46:19,676
You never make a decision.
1618
00:46:19,676 --> 00:46:21,011
you know,
1619
00:46:21,011 --> 00:46:21,678
and they regret
1620
00:46:21,678 --> 00:46:22,813
when they do make a decision.
1621
00:46:22,813 --> 00:46:24,214
They know what they. They.
1622
00:46:24,214 --> 00:46:25,349
they don't know what they want it.
1623
00:46:25,349 --> 00:46:27,184
They
1624
00:46:27,184 --> 00:46:29,086
they don't know what they want,
1625
00:46:29,086 --> 00:46:29,520
but they
1626
00:46:29,520 --> 00:46:32,189
they do know what they don't want.
1627
00:46:32,189 --> 00:46:33,757
you know, so,
1628
00:46:33,757 --> 00:46:35,225
you know, they can't verbalize.
1629
00:46:35,225 --> 00:46:37,194
That's when I refused to sell.
1630
00:46:37,194 --> 00:46:39,196
There was a point in time
1631
00:46:39,196 --> 00:46:42,199
where I refused to sell semi-gloss.
1632
00:46:42,266 --> 00:46:45,102
I got in too many jams with semi-gloss.
1633
00:46:45,102 --> 00:46:46,670
I heard it too many times.
1634
00:46:46,670 --> 00:46:48,238
Like,
1635
00:46:48,238 --> 00:46:49,540
that's a little shinier than I thought.
1636
00:46:49,540 --> 00:46:53,577
And I was like, well, it's semi-gloss or.
1637
00:46:53,977 --> 00:46:54,778
Jeez, it's a little
1638
00:46:54,778 --> 00:46:56,213
duller than I thought. Well,
1639
00:46:57,381 --> 00:46:59,116
so I used to just.
1640
00:46:59,116 --> 00:47:02,119
I sold two flavors,
1641
00:47:02,553 --> 00:47:03,754
shiny
1642
00:47:03,754 --> 00:47:07,124
shiny and satin glass gloss or satin,
1643
00:47:07,891 --> 00:47:08,258
please.
1644
00:47:08,258 --> 00:47:10,694
No middle of the road.
1645
00:47:10,694 --> 00:47:12,830
I mean, unless the guy was adamant like,
1646
00:47:12,830 --> 00:47:15,465
no, Sammy. You know, Sammy got.
1647
00:47:15,465 --> 00:47:17,701
But when people were like, I'm not sure,
1648
00:47:17,701 --> 00:47:18,902
you know, what about like a
1649
00:47:18,902 --> 00:47:20,270
like I say, please,
1650
00:47:20,270 --> 00:47:21,572
let's make a decision.
1651
00:47:21,572 --> 00:47:24,141
You're not going to be happy.
1652
00:47:24,141 --> 00:47:26,043
Let's make a decision here
1653
00:47:26,043 --> 00:47:29,046
were the indecisive people.
1654
00:47:30,914 --> 00:47:33,383
the last thing I,
1655
00:47:33,383 --> 00:47:35,586
you know, here's red flags.
1656
00:47:35,586 --> 00:47:37,221
that are key, like red flags.
1657
00:47:37,221 --> 00:47:38,755
And their conversation
1658
00:47:38,755 --> 00:47:41,124
is, you know, my brother on Georgia,
1659
00:47:41,124 --> 00:47:42,192
he's a flooring contractor,
1660
00:47:42,192 --> 00:47:43,660
and he says you're, like, charging, like,
1661
00:47:43,660 --> 00:47:44,361
way higher
1662
00:47:44,361 --> 00:47:45,429
than he thought it should be
1663
00:47:45,429 --> 00:47:48,432
for that amount of work.
1664
00:47:48,699 --> 00:47:50,067
you know, the the family members
1665
00:47:50,067 --> 00:47:51,101
in the trade or whatever.
1666
00:47:52,903 --> 00:47:53,637
I've talked to seven
1667
00:47:53,637 --> 00:47:54,471
different contractors
1668
00:47:54,471 --> 00:47:55,806
and then none of them think,
1669
00:47:55,806 --> 00:47:57,808
you know, what you're doing type of deal
1670
00:47:57,808 --> 00:47:58,575
or you know that, like,
1671
00:47:58,575 --> 00:48:00,043
I've had other experts that I talked to
1672
00:48:00,043 --> 00:48:00,811
and they kind of disagree
1673
00:48:00,811 --> 00:48:02,646
with something you going to do,
1674
00:48:02,646 --> 00:48:05,015
or we can't pay in advance,
1675
00:48:05,015 --> 00:48:07,050
but we'll pay in full when it's done
1676
00:48:07,050 --> 00:48:08,252
type of guys.
1677
00:48:08,252 --> 00:48:11,088
That's a red flag that
1678
00:48:11,088 --> 00:48:13,223
if you can't give me money up front,
1679
00:48:13,223 --> 00:48:15,525
then you.
1680
00:48:15,525 --> 00:48:17,227
Because I used to tell people that down
1681
00:48:17,227 --> 00:48:19,696
payment is you just bought
1682
00:48:19,696 --> 00:48:22,065
time in my schedule.
1683
00:48:22,065 --> 00:48:22,599
I'm going to cover
1684
00:48:22,599 --> 00:48:23,834
some material and stuff,
1685
00:48:23,834 --> 00:48:25,269
but what you really did
1686
00:48:25,269 --> 00:48:27,404
was you just bought time,
1687
00:48:27,404 --> 00:48:30,140
and my schedule. End of story.
1688
00:48:30,140 --> 00:48:32,442
If they can't give it up for that.
1689
00:48:32,442 --> 00:48:33,844
And like I said,
1690
00:48:33,844 --> 00:48:35,679
of course a lot of it would be
1691
00:48:35,679 --> 00:48:38,248
I tried to get all the material money
1692
00:48:38,248 --> 00:48:41,785
upfront anyways, but if they were any
1693
00:48:42,386 --> 00:48:43,387
anybody saying,
1694
00:48:43,387 --> 00:48:44,821
nah, I will pay you
1695
00:48:44,821 --> 00:48:45,822
in full when it's done.
1696
00:48:46,823 --> 00:48:48,158
Now that
1697
00:48:48,158 --> 00:48:50,227
I'm going to be a Highlander there, I'm.
1698
00:48:50,227 --> 00:48:50,994
I'll see you later.
1699
00:48:50,994 --> 00:48:53,997
That's a huge red flag.
1700
00:48:54,031 --> 00:48:54,932
Yeah.
1701
00:48:54,932 --> 00:48:57,034
So like we said, you know, look,
1702
00:48:57,034 --> 00:48:59,002
most of our customers are fantastic.
1703
00:48:59,002 --> 00:49:01,838
Wonderful customers, great experiences.
1704
00:49:01,838 --> 00:49:02,439
some customers,
1705
00:49:02,439 --> 00:49:04,574
we all make friends for life.
1706
00:49:04,574 --> 00:49:05,375
they refer to as.
1707
00:49:05,375 --> 00:49:07,077
We've had dinner with with customers.
1708
00:49:07,077 --> 00:49:08,412
We've had customers,
1709
00:49:08,412 --> 00:49:09,012
you know,
1710
00:49:09,012 --> 00:49:10,914
just be over-the-top good to us.
1711
00:49:10,914 --> 00:49:11,915
Well, and our good friend
1712
00:49:11,915 --> 00:49:13,884
Jeremiah Strong.
1713
00:49:13,884 --> 00:49:16,286
Yeah, he ended up marrying his customer.
1714
00:49:16,286 --> 00:49:17,220
That's right.
1715
00:49:17,220 --> 00:49:18,689
Yeah. He married her.
1716
00:49:18,689 --> 00:49:19,323
Yep.
1717
00:49:19,323 --> 00:49:21,892
That's best for you ever. Did.
1718
00:49:21,892 --> 00:49:24,895
He is the second floor guy.
1719
00:49:25,262 --> 00:49:26,863
He's the second floor guy I know that.
1720
00:49:26,863 --> 00:49:29,466
Married a customer when?
1721
00:49:29,466 --> 00:49:30,200
Pete. Night.
1722
00:49:30,200 --> 00:49:32,169
When Pete and I used to get jammed up,
1723
00:49:32,169 --> 00:49:33,170
I was this time with my son.
1724
00:49:33,170 --> 00:49:33,570
This story.
1725
00:49:33,570 --> 00:49:34,237
Today,
1726
00:49:34,237 --> 00:49:36,273
when Pete and I used to get jammed up,
1727
00:49:36,273 --> 00:49:37,374
there was another company
1728
00:49:37,374 --> 00:49:40,277
that we would use to do installs for us.
1729
00:49:40,277 --> 00:49:41,878
If we were really wrapped up.
1730
00:49:41,878 --> 00:49:43,647
We had these two guys that we call in
1731
00:49:43,647 --> 00:49:46,116
do installs. The guy goes in,
1732
00:49:47,250 --> 00:49:47,684
does the
1733
00:49:47,684 --> 00:49:48,819
install with
1734
00:49:48,819 --> 00:49:49,720
this customer,
1735
00:49:49,720 --> 00:49:51,722
and they happen to know her.
1736
00:49:51,722 --> 00:49:54,458
She was, a receptionist at the dentist
1737
00:49:54,458 --> 00:49:55,459
I went to.
1738
00:49:55,459 --> 00:49:56,660
I had known her for years.
1739
00:49:56,660 --> 00:49:58,295
Beautiful woman.
1740
00:49:58,295 --> 00:49:59,396
Really one of those,
1741
00:49:59,396 --> 00:50:00,330
you know, beautiful
1742
00:50:00,330 --> 00:50:01,999
on the inside and outside.
1743
00:50:01,999 --> 00:50:02,566
She had a
1744
00:50:02,566 --> 00:50:03,333
she had a boyfriend
1745
00:50:03,333 --> 00:50:06,069
that they were engaged to be married.
1746
00:50:06,069 --> 00:50:08,238
And a guy that I used to go in there
1747
00:50:08,238 --> 00:50:09,306
and do the job.
1748
00:50:09,306 --> 00:50:10,674
He broke the marriage up
1749
00:50:10,674 --> 00:50:12,442
and ended up marrying her.
1750
00:50:12,442 --> 00:50:13,343
Wow.
1751
00:50:13,343 --> 00:50:14,644
Two guy, two floor guys
1752
00:50:14,644 --> 00:50:16,580
I know married their custom.
1753
00:50:16,580 --> 00:50:18,148
I don't know any other floor guys
1754
00:50:18,148 --> 00:50:18,548
other than you're
1755
00:50:18,548 --> 00:50:19,516
that married your customers,
1756
00:50:19,516 --> 00:50:20,250
but I know several.
1757
00:50:20,250 --> 00:50:22,185
They have very short
1758
00:50:22,185 --> 00:50:23,520
relationships.
1759
00:50:23,520 --> 00:50:26,523
Customers.
1760
00:50:27,657 --> 00:50:29,426
All right, so we'll leave it at.
1761
00:50:29,426 --> 00:50:31,895
We'll leave it at that.
1762
00:50:31,895 --> 00:50:33,030
so I appreciate it. Rob.
1763
00:50:34,164 --> 00:50:35,332
as again, we said, these are
1764
00:50:35,332 --> 00:50:37,334
just red flags to consider,
1765
00:50:37,334 --> 00:50:38,135
especially in this time
1766
00:50:38,135 --> 00:50:39,102
when the labor shortage
1767
00:50:39,102 --> 00:50:40,170
and we can,
1768
00:50:40,170 --> 00:50:41,438
the flooring floor
1769
00:50:41,438 --> 00:50:44,574
contractors have, options, that,
1770
00:50:45,008 --> 00:50:47,878
maybe just kind of, be mindful.
1771
00:50:47,878 --> 00:50:48,812
All right,
1772
00:50:48,812 --> 00:50:49,780
well, there's been another episode
1773
00:50:49,780 --> 00:50:51,581
of On the Floor with Wayne and Rob.
1774
00:50:51,581 --> 00:50:53,917
They stay tuned for another episode of.