Wayne and Rob are joined by guests Sprigg Lynn and Steve Belrose to discuss the importance of relationships. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/
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Hello.
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Welcome to another
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episode of On the Floor
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with Wayne and Rob.
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I'm Wayne Highlander,
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National Sales Manager
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for Bona Adhesives.
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And I'm Rob Johnson from Bona Training.
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Well, ladies and gentlemen,
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this is the first
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we have two guests with us today.
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One is Sprigg Lynn,
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to a lot of people, no.
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And the other guy is
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a gentleman named Steve.
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And I have no idea
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any background information about Steve.
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I don't know who he is,
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where he's from, what he does
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in his life.
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This is this going to be like
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a game show?
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Do we have to guess
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who Steve is and what he does?
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It kind of sounds that way.
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Steve, when you tell. Us
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who you are.
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In guessing is good.
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I've been
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around and
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I know I've met you guys before
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at different shows.
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I started
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doing wooden floors in 1989 and
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pretty early on attended some stuff.
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It was a little loose,
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but I would say that it was training.
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It was a couple of day
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class and I actually bought
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some equipment at that class
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and then I've been doing it ever since.
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And we're
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we're the best little company
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that you've never heard of.
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And.
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All right.
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We don't
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we don't advertise and we try.
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And do
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you, you know, really great stuff.
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And, you know, that's kind of.
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Where you located at, Steve.
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We're in Minneapolis suburb
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called Hopkins.
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Okay.
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Well, welcome to the podcast.
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We're glad you're here.
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Thanks for having me.
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Yes.
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And Sprague,
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you wanted to introduce yourself.
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I mean, now
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you probably do a better job than I will
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or Rob, for sure. Well,
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my name is Sprague Lynn.
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I'm with Universal Flaws, Inc..
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And Washington, D.C..
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We're a
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family owned and operated company
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for approximately 70 years.
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And we're into wood floors
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just like everybody's
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that's listening to this podcast.
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Let me tell you something about Steve.
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Steve won't tell you, but
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that guy
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is a guru when it comes to colors.
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He's fantastic with colors.
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He can re-engineer reverse engineer.
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He can figure out three,
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three, four
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different ways to reproduce that color.
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And it's amazing.
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And that's how I heard about it.
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So I hunted him down and
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and started a good relationship with him.
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Well, that's a good.
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Let's see.
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I started asking.
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I started stalking Sprague
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and asking him questions
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about wax and
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what's old is
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what's old is new
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everybody thing.
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So we're always
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after the newest thing and
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and I know you guys
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you work for bone
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and bone has been on the cutting edge
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for years and years and years
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as long as I've been a contractor.
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But I'm not afraid to look back
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and say, what did they used to do?
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And I would pester every single time
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I waxed the floor.
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Even when I knew all the answers,
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I always called Sprague.
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So I've always been a fan of Universal,
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and I've always been a fan of sprigs and
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no matter what he says, you know, he's
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great guy. Awesome.
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Well,
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that's kind of what this topic is
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going to be about today is relationships.
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And I don't want to get away
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from from this podcast
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without delving
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a little bit more into colors with you,
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because I think that's always
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an interesting topic,
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and especially where Sprigg is concerned,
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where I mean, he's working on some
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some of the oldest, most prestigious
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buildings in America.
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When I imagine
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there's a lot of reverse
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engineering being done in discovery and
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what have you to find out
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where it started
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and what you need to do
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to get back to that color.
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So
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yeah,
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I think that'll be an interesting too.
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So I'm glad you're on that.
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That will be a good topic
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to talk about as well.
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Great.
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Wayne,
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I tell you one thing that Steve does,
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and he has
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got me
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got my attention,
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which I do a lot more, is
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he takes detailed
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notes of everything he does
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when he's trying to create something
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or reverse engineer.
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And it is
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so valuable to go back to those notes.
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It's absolutely incredible.
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I brought him to the White House
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because they wanted us to reproduce
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a particular four particular color
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sheen the whole nine yards
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without using
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what what was used
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because it had a lot of smell to it.
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They had some issues,
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but they wanted to reproduce it.
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So we were down in the carpentry shop.
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The Steve came in
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and we had to run
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all the way down the core of the shop.
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Your samples
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run all the way up to the East Room
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ballroom in the White House,
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go back down.
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And I think he checked his phone.
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At the end of the day,
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he walked
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seven miles
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a day
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up and down the dial and this color.
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But but I'm telling you, he'll write down
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and I'll forget
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15 minutes later
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and I'll say,
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Steve, what would you do here?
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And he has it all detailed
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out is absolutely incredible.
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Well, that's interesting.
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And
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I say it again, Steve.
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It's a it's a hard lesson to learn
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when you work really hard on something.
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And whether that's a relationship
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or a bed or a color or a takeoff or,
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you know, tuning up your machine, if you
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if you don't if you don't if you're if
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I'm
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I'm scattered.
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I'm all over the place.
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And if I don't make a note
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and it might be cryptic, but
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if I don't make a note, then, then,
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then I get really excited
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when I hit that color
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or I tune the machine up or I
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and successful reaching someone
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that I really want to reach in
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and work for. Right.
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But if I can't refer back to the notes
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then then all that work is
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is in jeopardy.
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I could lose that color
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if I don't know how to reproduce it
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and not everybody understands that
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some of the things we use to make a color
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art are either positive or
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negative reactive
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process is
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if you if you don't know
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what the
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what it is that you're using, it's
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it's a it's a it's a real
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frustrating thing
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to not be able to reproduce it.
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So I got a couple comments about that.
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One is Rob
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frequently makes fun of me
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because I'm a huge note
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taker and I have a
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I have a notebook that goes back
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over 20 years and his call is
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on the front pages.
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As Stan says,
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Stan is the guy that I used to work for.
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And whenever I learned anything, I would
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I would put it in that book.
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And then if I learned
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an installation technique that helped out
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write that down any little thing,
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I learned any tips along
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the way I would write down
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and I would be
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able to refer back to them.
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And, and then it got even so on jobs.
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If I did a certain thing on a job
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or staying color
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or whatever,
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I'd always put it in my notes.
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So I, you and I are kind of
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similar in that regard.
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You two are a great company.
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Wayne Uh, George Washington, Thomas
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Jefferson would do the same
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about their crops.
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About everything you see, right? Yeah.
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Right, yeah, right.
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Right there.
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Yeah, I can Highlander Washington
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definitely right up there with that.
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Thanks Sprague
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you can you used anybody else,
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you know Abbott and Costello
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something like that. You had to go with.
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Them.
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As president first.
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Yeah. Yeah. The legend.
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Well.
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You were talking, but go ahead.
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No, I was going to say.
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Well, well, we got
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you know,
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we're talking about color
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and we have a color expert on here.
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I'm going to throw it out there
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that you guys should both be
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interested in this product.
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We just came out with bone
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read out
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that we'll take the red out of
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out of red oak
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instead of bleaching it.
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You know what
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we just had a meeting about this way
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and we said, look, we're white.
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Oak is getting a little difficult to get.
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So a lot of our suppliers today,
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we have a lot of red Oak.
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And so what we're making is the sample
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White Oak next to Red Oak
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with your product on their natural
286
00:09:22,562 --> 00:09:24,230
and then with a light stain
287
00:09:24,230 --> 00:09:25,398
and with a dark state.
288
00:09:25,398 --> 00:09:27,533
And I think that's fantastic.
289
00:09:27,567 --> 00:09:28,234
Can you can
290
00:09:28,234 --> 00:09:29,268
you enlighten us a little bit
291
00:09:29,268 --> 00:09:30,836
about that product?
292
00:09:31,037 --> 00:09:32,038
Yeah, Rob Robb,
293
00:09:32,038 --> 00:09:32,705
can probably go into
294
00:09:32,705 --> 00:09:33,906
a little bit more detail than I am
295
00:09:33,906 --> 00:09:36,108
because he said. Oh, it's huge.
296
00:09:36,108 --> 00:09:39,111
The last the last two nights of this week
297
00:09:39,111 --> 00:09:41,514
I've been doing color schools
298
00:09:41,781 --> 00:09:43,482
and we've been using the red out
299
00:09:43,482 --> 00:09:45,551
on the color schools.
300
00:09:45,551 --> 00:09:47,186
One of the things I will say about that
301
00:09:47,186 --> 00:09:50,723
red out is the definitely don't
302
00:09:50,723 --> 00:09:51,657
watch it dry,
303
00:09:51,657 --> 00:09:52,758
because when you start watching it
304
00:09:52,758 --> 00:09:55,194
dry, you're thinking, oh my God, this
305
00:09:55,194 --> 00:09:57,530
this stuff is not working, you know?
306
00:09:57,930 --> 00:09:58,230
But
307
00:09:59,198 --> 00:10:01,500
you do too.
308
00:10:01,500 --> 00:10:02,902
You know, you do two rounds of it.
309
00:10:02,902 --> 00:10:05,137
It's a part one and a part two.
310
00:10:05,137 --> 00:10:06,772
You do two rounds of that,
311
00:10:06,772 --> 00:10:08,641
and you really let that sit
312
00:10:08,641 --> 00:10:09,842
for a good 6 hours
313
00:10:09,842 --> 00:10:11,644
and it'll blow you away
314
00:10:11,644 --> 00:10:12,812
how good it looks.
315
00:10:12,812 --> 00:10:14,847
Because like I said, we were doing
316
00:10:15,281 --> 00:10:17,583
these color schools at night
317
00:10:17,583 --> 00:10:18,484
and you know,
318
00:10:18,484 --> 00:10:19,685
the first one we did,
319
00:10:19,685 --> 00:10:20,653
we were kind of staring
320
00:10:20,653 --> 00:10:22,521
at the red out and
321
00:10:22,521 --> 00:10:23,956
we're like, Oh, my God, this
322
00:10:23,956 --> 00:10:26,058
this stuff doesn't work, you know?
323
00:10:26,492 --> 00:10:27,827
And everybody standing there
324
00:10:27,827 --> 00:10:30,229
and then and I'm just like everybody.
325
00:10:30,229 --> 00:10:31,497
I'm like, Well, look at that.
326
00:10:31,497 --> 00:10:32,465
There's no pink there.
327
00:10:32,465 --> 00:10:33,566
And they're like,
328
00:10:33,666 --> 00:10:35,935
Yeah, I could tell there was.
329
00:10:35,935 --> 00:10:38,070
But we went back to that.
330
00:10:38,070 --> 00:10:38,738
We went back
331
00:10:38,738 --> 00:10:40,239
the next morning and I'm like,
332
00:10:40,239 --> 00:10:41,407
Okay,
333
00:10:41,407 --> 00:10:42,842
this is how we got to show this stuff.
334
00:10:42,842 --> 00:10:45,778
We have to have a panel completely done.
335
00:10:46,045 --> 00:10:47,647
It's cooked for a while
336
00:10:47,647 --> 00:10:49,749
that really it'll blow you away
337
00:10:49,782 --> 00:10:51,050
when you see it. Like that.
338
00:10:51,050 --> 00:10:53,886
So the following night,
339
00:10:54,320 --> 00:10:56,188
Halloween night, we did the same thing.
340
00:10:57,590 --> 00:10:58,424
How about,
341
00:10:58,424 --> 00:11:01,360
like, Brazilian cherry or other species?
342
00:11:01,727 --> 00:11:03,929
Well, last night
343
00:11:03,929 --> 00:11:05,998
we did a bunch of Brazilian chip
344
00:11:05,998 --> 00:11:08,134
samples with it, and it turns it
345
00:11:09,368 --> 00:11:11,070
like a medium brown.
346
00:11:11,070 --> 00:11:14,006
I mean, a real, real medium brown.
347
00:11:14,006 --> 00:11:15,207
It look really good
348
00:11:15,207 --> 00:11:16,976
on the Brazilian cherry.
349
00:11:16,976 --> 00:11:18,577
That's that's good to hear.
350
00:11:18,577 --> 00:11:19,712
That's fantastic.
351
00:11:19,712 --> 00:11:21,247
European
352
00:11:21,247 --> 00:11:23,449
there's some European products that,
353
00:11:24,216 --> 00:11:27,586
uh, used to be just, you know,
354
00:11:28,854 --> 00:11:31,290
known as industrial, you know,
355
00:11:32,324 --> 00:11:35,294
where, where you get 50
356
00:11:35,294 --> 00:11:39,231
train trainloads of, of Euro Oak
357
00:11:39,565 --> 00:11:41,333
and it's just too pink for your,
358
00:11:41,333 --> 00:11:43,102
for the SKUs that you're running.
359
00:11:43,102 --> 00:11:47,973
And, uh, and so they had to have,
360
00:11:47,973 --> 00:11:48,874
I mean,
361
00:11:49,041 --> 00:11:50,943
you're talking about million dollars
362
00:11:50,943 --> 00:11:52,211
worth of product there
363
00:11:52,211 --> 00:11:54,380
that is going in the wrong direction.
364
00:11:54,380 --> 00:11:55,247
And so
365
00:11:55,247 --> 00:11:58,451
it's a, it's a really interesting concept
366
00:11:58,784 --> 00:12:01,854
and it's literally, um,
367
00:12:03,022 --> 00:12:04,890
if you talk to any
368
00:12:04,890 --> 00:12:06,625
buddy who's been in the business
369
00:12:06,625 --> 00:12:07,760
long enough,
370
00:12:07,760 --> 00:12:10,362
there's a repair that's been done
371
00:12:10,796 --> 00:12:13,599
and the guy put Red Oak in
372
00:12:13,966 --> 00:12:16,502
and then the floor gets sanded
373
00:12:16,502 --> 00:12:17,903
and everybody looks at it
374
00:12:17,903 --> 00:12:19,572
and then they say, Well,
375
00:12:19,572 --> 00:12:20,973
this is the white Oak for you.
376
00:12:20,973 --> 00:12:21,774
Did the repair,
377
00:12:21,774 --> 00:12:23,776
you fingered it, you lace it in half.
378
00:12:23,776 --> 00:12:25,277
The job now is Red Oak.
379
00:12:25,277 --> 00:12:27,012
Half the job is White Oak.
380
00:12:27,012 --> 00:12:28,514
We've all been there
381
00:12:28,514 --> 00:12:30,750
and it is a real challenge
382
00:12:30,750 --> 00:12:31,884
and you can never change
383
00:12:31,884 --> 00:12:34,253
that green pattern. Right.
384
00:12:34,620 --> 00:12:37,757
But what is really, really interesting,
385
00:12:37,790 --> 00:12:40,159
if you study the Red Oak White Oak
386
00:12:40,760 --> 00:12:44,964
connection is if you look at Rift Only,
387
00:12:45,297 --> 00:12:46,532
which is the darling
388
00:12:46,532 --> 00:12:49,268
of every modern architect and designer
389
00:12:49,702 --> 00:12:51,937
for five years or ten years.
390
00:12:52,404 --> 00:12:55,141
If you look at rift only Red Oak and Rift
391
00:12:55,141 --> 00:12:56,609
Only White Oak,
392
00:12:56,609 --> 00:12:59,578
there's very little green difference.
393
00:12:59,578 --> 00:13:00,880
Now you manipulate that
394
00:13:00,880 --> 00:13:01,981
Red Oak rift
395
00:13:01,981 --> 00:13:04,283
only to look the way you want it,
396
00:13:05,084 --> 00:13:06,585
and you call it rift only.
397
00:13:06,585 --> 00:13:09,121
Oak. Mm hmm.
398
00:13:09,121 --> 00:13:11,023
You got now you're three bucks
399
00:13:11,023 --> 00:13:13,225
because the Red Oak Rift
400
00:13:13,225 --> 00:13:16,195
is significantly less
401
00:13:16,529 --> 00:13:19,398
per board foot than the than the
402
00:13:20,266 --> 00:13:21,167
than the rift only.
403
00:13:21,167 --> 00:13:23,002
And more readily available.
404
00:13:23,002 --> 00:13:24,370
And more. Readily, more readily.
405
00:13:24,370 --> 00:13:25,905
Yeah, yeah.
406
00:13:25,905 --> 00:13:27,740
That's easier now
407
00:13:27,740 --> 00:13:30,309
that you're interested in red oak
408
00:13:30,676 --> 00:13:31,443
and Red Oak
409
00:13:31,443 --> 00:13:34,980
has really taken a beating in the
410
00:13:35,447 --> 00:13:39,385
in the market right now.
411
00:13:39,385 --> 00:13:43,122
So there is Red Oak out there and no one
412
00:13:43,122 --> 00:13:44,857
what to do with it
413
00:13:44,857 --> 00:13:48,060
is, is going to give you a leg up
414
00:13:48,327 --> 00:13:50,663
in a big way.
415
00:13:50,663 --> 00:13:52,231
You know, another thing
416
00:13:52,231 --> 00:13:53,532
that when you guys
417
00:13:53,532 --> 00:13:55,000
are talking about your project
418
00:13:55,000 --> 00:13:57,036
and having the odor.
419
00:13:57,436 --> 00:13:59,672
Back in the eighties peak night,
420
00:13:59,672 --> 00:14:01,207
we did tons of white floors
421
00:14:01,207 --> 00:14:02,374
and everything we would do
422
00:14:02,374 --> 00:14:04,910
would be one or two coats of bleach.
423
00:14:04,910 --> 00:14:05,644
And, boy,
424
00:14:05,644 --> 00:14:07,213
that smell would just
425
00:14:07,213 --> 00:14:09,582
knock everybody out of the house.
426
00:14:09,582 --> 00:14:12,051
That was what really shocked me
427
00:14:12,051 --> 00:14:13,786
about the red out was
428
00:14:13,786 --> 00:14:16,355
there is absolutely no odor to that.
429
00:14:16,355 --> 00:14:18,490
I mean, no smell at all.
430
00:14:19,091 --> 00:14:22,228
So I think a lot of situations.
431
00:14:23,229 --> 00:14:24,964
I can't wait to play with that.
432
00:14:24,964 --> 00:14:28,234
I am really excited to see that photo.
433
00:14:29,735 --> 00:14:30,569
What is it called?
434
00:14:30,569 --> 00:14:32,771
Red Oak. Red. Red out. Yep.
435
00:14:33,105 --> 00:14:33,739
Yeah, yeah.
436
00:14:33,739 --> 00:14:34,273
I'll tell you,
437
00:14:34,273 --> 00:14:34,974
when you put part
438
00:14:34,974 --> 00:14:36,909
one on the floor,
439
00:14:36,909 --> 00:14:38,310
that's going to blow your mind.
440
00:14:38,310 --> 00:14:40,646
I mean, it does things to that floor
441
00:14:40,646 --> 00:14:42,882
that it it was insane.
442
00:14:42,915 --> 00:14:44,683
It was crazy.
443
00:14:44,683 --> 00:14:45,618
But yeah,
444
00:14:45,618 --> 00:14:47,019
very simple to use, too,
445
00:14:47,019 --> 00:14:49,622
if you haven't used it yet.
446
00:14:49,622 --> 00:14:51,957
It goes down 500 feet a gallon goes down
447
00:14:51,957 --> 00:14:52,558
very thin.
448
00:14:52,558 --> 00:14:54,093
You just roll it on
449
00:14:54,093 --> 00:14:56,161
and you let the part one
450
00:14:56,161 --> 00:14:58,631
sit for about 15 minutes,
451
00:14:59,031 --> 00:15:01,734
you know, 15, 20 minutes, tops,
452
00:15:01,734 --> 00:15:04,470
and then roll the part to right over it,
453
00:15:04,770 --> 00:15:06,372
even if it's still a little wet,
454
00:15:06,372 --> 00:15:08,407
don't worry about it.
455
00:15:08,440 --> 00:15:10,309
You'll still get good reaction there.
456
00:15:10,309 --> 00:15:11,577
So you don't want to let. That.
457
00:15:12,645 --> 00:15:15,781
One run dry.
458
00:15:15,781 --> 00:15:19,752
You know what it kind of smells like?
459
00:15:19,752 --> 00:15:20,653
What's that.
460
00:15:21,453 --> 00:15:22,855
Team spirit?
461
00:15:23,322 --> 00:15:24,823
No, it smells like money.
462
00:15:24,823 --> 00:15:25,291
That's what it's.
463
00:15:25,291 --> 00:15:26,592
Supposed to look like.
464
00:15:26,592 --> 00:15:27,927
Because you're going to make
465
00:15:27,927 --> 00:15:29,261
money is a win win.
466
00:15:29,261 --> 00:15:30,562
Because a lot of these builders,
467
00:15:30,562 --> 00:15:32,131
even if you're putting their white oak,
468
00:15:32,131 --> 00:15:34,700
they got red oak stairs 95% of the time.
469
00:15:35,167 --> 00:15:36,235
They have to deal with it
470
00:15:36,235 --> 00:15:37,436
one way or another.
471
00:15:37,436 --> 00:15:39,605
And you're going to have the solution
472
00:15:39,605 --> 00:15:41,073
if you do your due diligence
473
00:15:41,073 --> 00:15:42,608
with all your samples
474
00:15:42,608 --> 00:15:44,410
and get finished products
475
00:15:44,410 --> 00:15:46,545
like Rob was talking about samples.
476
00:15:46,545 --> 00:15:46,979
But
477
00:15:48,147 --> 00:15:49,214
what relation ships are
478
00:15:49,214 --> 00:15:50,883
we going to talk about there, Mr.
479
00:15:50,883 --> 00:15:51,283
Wayne?
480
00:15:51,283 --> 00:15:53,919
Better distributor or before you?
481
00:15:54,086 --> 00:15:56,455
I've been very patient.
482
00:15:56,455 --> 00:15:57,923
Yeah. You know what, guys?
483
00:15:57,923 --> 00:15:58,891
Let's see how to do that.
484
00:15:58,891 --> 00:15:59,425
Wait a minute.
485
00:15:59,425 --> 00:16:01,226
Wait, wait, wait, wait, wait. I'm.
486
00:16:01,226 --> 00:16:02,895
I'm cutting in here.
487
00:16:02,895 --> 00:16:05,364
This is this is painful for way.
488
00:16:05,764 --> 00:16:07,399
We've got about 15 minutes.
489
00:16:07,399 --> 00:16:09,234
And he has not been able to talk.
490
00:16:09,234 --> 00:16:11,971
So everybody just shut down your mikes
491
00:16:11,971 --> 00:16:13,105
and let them go.
492
00:16:13,105 --> 00:16:14,073
Go ahead, buddy.
493
00:16:14,073 --> 00:16:14,907
So are you.
494
00:16:14,907 --> 00:16:17,142
Boy, we're really, really this.
495
00:16:17,142 --> 00:16:19,078
You're going to love this, Rob
496
00:16:19,078 --> 00:16:19,945
Steve
497
00:16:19,945 --> 00:16:20,579
that's an
498
00:16:20,579 --> 00:16:21,480
that you were talking about
499
00:16:21,480 --> 00:16:22,915
where guys have accidentally tooth
500
00:16:22,915 --> 00:16:24,917
in red oak on to a white oak floor
501
00:16:25,684 --> 00:16:26,385
Rob has done it
502
00:16:26,385 --> 00:16:27,586
so much that we were almost
503
00:16:27,586 --> 00:16:28,587
going to call this Rob out.
504
00:16:30,022 --> 00:16:30,422
Oh.
505
00:16:30,422 --> 00:16:32,391
Oh, wow.
506
00:16:32,391 --> 00:16:34,493
My thanks to you.
507
00:16:34,493 --> 00:16:37,563
Thankfully didn't rob 15 minutes.
508
00:16:38,430 --> 00:16:40,065
Yeah, 15 minutes.
509
00:16:40,065 --> 00:16:42,368
That was great
510
00:16:43,669 --> 00:16:44,269
work.
511
00:16:44,870 --> 00:16:48,273
That was worth the wait.
512
00:16:48,273 --> 00:16:49,475
There you go. He didn't need us.
513
00:16:49,475 --> 00:16:51,510
He didn't hear a word any of us said.
514
00:16:51,510 --> 00:16:53,312
Now, 15 minutes.
515
00:16:53,312 --> 00:16:55,080
He's just been working on that joke.
516
00:16:55,080 --> 00:16:58,951
I just been waiting to get that in.
517
00:16:58,951 --> 00:17:01,353
Okay, so relationships and actually,
518
00:17:01,353 --> 00:17:03,722
this is a this is a great one right here.
519
00:17:03,722 --> 00:17:05,657
It even to have Steve on the right here
520
00:17:05,657 --> 00:17:07,726
because what you guys
521
00:17:07,726 --> 00:17:09,728
obviously share is a trust, right?
522
00:17:09,728 --> 00:17:11,196
The shared experience.
523
00:17:11,196 --> 00:17:13,932
And I there is just nothing
524
00:17:13,932 --> 00:17:15,567
like being able to bounce something off
525
00:17:15,567 --> 00:17:17,703
somebody else get someone else's opinion.
526
00:17:17,703 --> 00:17:19,171
We all have different expertize
527
00:17:19,171 --> 00:17:20,806
in different areas.
528
00:17:21,273 --> 00:17:22,041
So I think this is
529
00:17:22,041 --> 00:17:22,975
important to talk about
530
00:17:22,975 --> 00:17:24,009
and I think let's start talking
531
00:17:24,009 --> 00:17:26,345
about distribution,
532
00:17:26,345 --> 00:17:27,646
your relationship with your distributors,
533
00:17:27,646 --> 00:17:28,914
which I think is so important.
534
00:17:29,882 --> 00:17:30,883
I mean, these careers are,
535
00:17:30,883 --> 00:17:32,484
you know, 23 look, you're 70
536
00:17:32,484 --> 00:17:33,986
years in is a company
537
00:17:33,986 --> 00:17:35,120
that's amazing to me.
538
00:17:35,120 --> 00:17:36,622
I mean that's I mean, hats off, man.
539
00:17:36,622 --> 00:17:38,190
That's incredible.
540
00:17:38,724 --> 00:17:39,391
And that comes
541
00:17:39,391 --> 00:17:40,659
with a lot of relationships
542
00:17:40,659 --> 00:17:41,493
and a lot of respect.
543
00:17:41,493 --> 00:17:43,695
So maybe you guys can talk about
544
00:17:44,029 --> 00:17:44,630
how important
545
00:17:44,630 --> 00:17:45,497
your relationship with your is
546
00:17:45,497 --> 00:17:47,466
with your distribution.
547
00:17:48,333 --> 00:17:50,269
Well, let me start out.
548
00:17:50,269 --> 00:17:52,671
It's a spread with with
549
00:17:53,205 --> 00:17:54,740
we don't deal with one
550
00:17:54,740 --> 00:17:55,908
so called distributor.
551
00:17:55,908 --> 00:17:57,976
We deal with multiple ones.
552
00:17:57,976 --> 00:17:59,845
We don't put all our eggs in one basket.
553
00:17:59,845 --> 00:18:01,747
Even though we have great service
554
00:18:01,747 --> 00:18:03,849
from a lot of them,
555
00:18:03,849 --> 00:18:07,052
we like to deal with several of them
556
00:18:07,052 --> 00:18:09,455
in case something happens or
557
00:18:10,355 --> 00:18:11,256
we need to move on
558
00:18:11,256 --> 00:18:12,491
to another distributor.
559
00:18:12,491 --> 00:18:14,293
Everything's already set up,
560
00:18:14,293 --> 00:18:16,962
but we find that distributors are very,
561
00:18:16,962 --> 00:18:18,297
very receptive.
562
00:18:18,297 --> 00:18:20,499
When we ask them for training,
563
00:18:20,799 --> 00:18:21,733
we ask them for
564
00:18:21,733 --> 00:18:24,303
we want the knowledge to be filtered down
565
00:18:24,303 --> 00:18:26,438
sometime as we got to leapfrog
566
00:18:26,438 --> 00:18:27,673
over our distributor
567
00:18:27,673 --> 00:18:29,808
and go straight to say
568
00:18:29,808 --> 00:18:31,543
to our manufacturer, Wayne, I've
569
00:18:31,543 --> 00:18:32,077
called you
570
00:18:33,445 --> 00:18:34,646
many times
571
00:18:34,646 --> 00:18:38,217
and and you all are or are giving us
572
00:18:38,217 --> 00:18:39,184
the information.
573
00:18:39,184 --> 00:18:40,786
We're not buying from you,
574
00:18:40,786 --> 00:18:42,888
but we just thirst for that information.
575
00:18:42,888 --> 00:18:44,323
And sometimes that information
576
00:18:44,323 --> 00:18:45,924
doesn't get filtered down.
577
00:18:45,924 --> 00:18:47,759
So instead of the contractor
578
00:18:47,759 --> 00:18:49,128
losing faith or
579
00:18:49,128 --> 00:18:51,930
or forget about it or not pursuing it,
580
00:18:52,231 --> 00:18:54,633
they can go to the manufacturer
581
00:18:54,633 --> 00:18:56,535
and talk to them.
582
00:18:56,535 --> 00:18:57,202
Correct?
583
00:18:57,202 --> 00:18:58,237
Correct me if I'm wrong.
584
00:18:58,237 --> 00:19:00,439
It seemed to help us quite a bit.
585
00:19:00,439 --> 00:19:02,007
Well, yeah, I.
586
00:19:02,007 --> 00:19:05,277
I, I agree with you, but it's, it's,
587
00:19:06,612 --> 00:19:09,081
it's essential that, you know, the best
588
00:19:09,081 --> 00:19:10,015
practices.
589
00:19:10,015 --> 00:19:12,284
It's essential that, you know,
590
00:19:12,284 --> 00:19:15,187
you know, for example,
591
00:19:15,521 --> 00:19:17,656
when you guys at Bowen are writing the
592
00:19:18,290 --> 00:19:21,593
directions on the back of the can,
593
00:19:21,760 --> 00:19:22,995
I don't get a memo
594
00:19:22,995 --> 00:19:25,297
that says yes,
595
00:19:25,297 --> 00:19:27,432
the directions changed, so reread them.
596
00:19:28,500 --> 00:19:30,302
So I read them every time
597
00:19:30,302 --> 00:19:32,404
and I say, I've read this before
598
00:19:32,538 --> 00:19:35,407
and luckily I well read and
599
00:19:35,641 --> 00:19:37,643
and can read quickly,
600
00:19:38,510 --> 00:19:41,146
but I read the damn directions because
601
00:19:42,247 --> 00:19:45,751
I'm the user and I want to be successful.
602
00:19:46,018 --> 00:19:47,619
And by the way,
603
00:19:47,619 --> 00:19:49,922
finish isn't getting any cheaper.
604
00:19:49,922 --> 00:19:52,291
So it's an investment
605
00:19:52,291 --> 00:19:53,192
and I want to,
606
00:19:53,192 --> 00:19:55,627
I want to return on the investment.
607
00:19:55,627 --> 00:19:56,361
Yeah.
608
00:19:56,495 --> 00:19:58,330
I read the directions.
609
00:19:58,330 --> 00:20:00,132
Well and I think what you said
610
00:20:00,132 --> 00:20:01,333
also was important
611
00:20:01,333 --> 00:20:03,769
because you know, there is three really
612
00:20:03,769 --> 00:20:04,570
there's three things here.
613
00:20:04,570 --> 00:20:05,504
There's a manufacturer,
614
00:20:05,504 --> 00:20:06,271
there's a distributor
615
00:20:06,271 --> 00:20:07,839
name is the contractor
616
00:20:07,839 --> 00:20:09,942
and nobody wins in a claim.
617
00:20:09,942 --> 00:20:11,210
It's not front for anybody.
618
00:20:11,210 --> 00:20:12,544
It's not fun for the contractor
619
00:20:12,544 --> 00:20:14,346
especially is not for the distributor
620
00:20:14,346 --> 00:20:15,714
or the manufacturer.
621
00:20:15,714 --> 00:20:17,849
So that open line of communication
622
00:20:17,849 --> 00:20:19,351
I think is important
623
00:20:19,351 --> 00:20:21,353
and nobody wants to find out
624
00:20:21,353 --> 00:20:22,754
after the fact that maybe something
625
00:20:22,754 --> 00:20:23,889
could have been done or what have you.
626
00:20:23,889 --> 00:20:25,257
So I think that
627
00:20:25,257 --> 00:20:27,192
that alone is a key reason for
628
00:20:27,192 --> 00:20:28,227
keeping those lines open
629
00:20:30,762 --> 00:20:31,563
for sure.
630
00:20:31,563 --> 00:20:33,665
Yes, I agree 100%.
631
00:20:35,033 --> 00:20:37,536
And honestly, what I just
632
00:20:37,803 --> 00:20:39,504
I just picked up your quick
633
00:20:39,504 --> 00:20:41,907
your quick reference guide for your bona.
634
00:20:41,940 --> 00:20:43,308
Jesus, that's faint.
635
00:20:43,308 --> 00:20:44,443
It's a notebook
636
00:20:44,443 --> 00:20:45,277
and it has a quick
637
00:20:45,277 --> 00:20:47,379
go to cheat sheet for me.
638
00:20:47,379 --> 00:20:48,513
These are little things
639
00:20:48,513 --> 00:20:51,016
that that mean a life to least us.
640
00:20:51,016 --> 00:20:52,551
The contractor.
641
00:20:52,918 --> 00:20:53,218
Yeah.
642
00:20:53,218 --> 00:20:55,454
Especially if you're in those
643
00:20:55,454 --> 00:20:56,288
and you're wondering
644
00:20:56,288 --> 00:20:57,122
which one is going
645
00:20:57,122 --> 00:21:01,426
to get you the most bang for your buck.
646
00:21:01,426 --> 00:21:02,427
Yeah, 100%.
647
00:21:02,427 --> 00:21:04,062
And we just had put those out, inspected.
648
00:21:04,062 --> 00:21:05,430
Me out of trouble.
649
00:21:05,430 --> 00:21:09,635
Yeah, yeah, yeah.
650
00:21:09,635 --> 00:21:12,871
And then from peer to peer relationships,
651
00:21:13,305 --> 00:21:14,840
reaching across the different
652
00:21:14,840 --> 00:21:15,741
I mean, that's the nice thing.
653
00:21:15,741 --> 00:21:17,075
One thing about social media
654
00:21:17,075 --> 00:21:18,577
and all this that we can talk to people
655
00:21:18,577 --> 00:21:19,911
across the country
656
00:21:19,911 --> 00:21:20,912
that have a
657
00:21:20,912 --> 00:21:21,713
I mean, you go back
658
00:21:21,713 --> 00:21:23,749
20 years, 30 years ago,
659
00:21:23,749 --> 00:21:25,017
if you had a problem, you're kind of
660
00:21:25,017 --> 00:21:28,954
on your own now versus today, right?
661
00:21:28,954 --> 00:21:30,188
Right. 100%.
662
00:21:30,188 --> 00:21:31,590
No one would want to share
663
00:21:31,590 --> 00:21:32,791
knowledge, period.
664
00:21:32,791 --> 00:21:34,326
You know, we were taught
665
00:21:34,326 --> 00:21:35,761
we're doing something unusual
666
00:21:35,761 --> 00:21:38,063
and someone came on the job site.
667
00:21:38,096 --> 00:21:39,264
You put your tools down
668
00:21:39,264 --> 00:21:41,366
and be polite and quit working.
669
00:21:41,366 --> 00:21:43,068
Don't show anyone anything.
670
00:21:43,068 --> 00:21:44,903
You guard your trade.
671
00:21:44,903 --> 00:21:46,571
Now it's it's Wild West.
672
00:21:46,571 --> 00:21:49,207
Everyone's thrown everything out there.
673
00:21:49,207 --> 00:21:51,343
Big defense. Yeah, yeah.
674
00:21:52,878 --> 00:21:54,680
And we're the good.
675
00:21:55,681 --> 00:21:56,381
It's
676
00:21:58,183 --> 00:21:59,151
I understand
677
00:21:59,151 --> 00:22:02,521
both sides of that when in your market
678
00:22:02,888 --> 00:22:05,023
if you work on
679
00:22:05,590 --> 00:22:08,427
let's say you work in
680
00:22:08,460 --> 00:22:10,228
DC
681
00:22:10,662 --> 00:22:13,398
metro area and
682
00:22:15,667 --> 00:22:17,269
your competitors know that
683
00:22:17,269 --> 00:22:19,805
if you ask you a question, spread
684
00:22:20,339 --> 00:22:21,707
that you'll be
685
00:22:21,707 --> 00:22:23,942
you'll freely share that information.
686
00:22:24,409 --> 00:22:25,243
Then
687
00:22:26,011 --> 00:22:26,812
then,
688
00:22:26,912 --> 00:22:28,313
then sometimes people
689
00:22:28,313 --> 00:22:30,248
that want to take the fast and easy way
690
00:22:30,248 --> 00:22:31,283
and just
691
00:22:31,383 --> 00:22:32,150
not learn,
692
00:22:32,150 --> 00:22:34,820
they just ask the question, go with it.
693
00:22:34,820 --> 00:22:35,987
It's kind of gives them
694
00:22:35,987 --> 00:22:37,255
an unfair advantage
695
00:22:37,255 --> 00:22:37,856
or it
696
00:22:37,856 --> 00:22:39,591
appears sometimes
697
00:22:39,591 --> 00:22:41,560
to give them an unfair advantage.
698
00:22:41,560 --> 00:22:43,962
And I understand why people would say
699
00:22:43,962 --> 00:22:46,298
I don't want to share that information,
700
00:22:46,298 --> 00:22:48,400
but honestly,
701
00:22:48,400 --> 00:22:50,702
having someone to talk to
702
00:22:50,702 --> 00:22:54,272
and be able to bounce, you know,
703
00:22:54,272 --> 00:22:56,074
it doesn't even matter if you're talking
704
00:22:56,074 --> 00:22:59,277
about the mineral of that's on your 120
705
00:22:59,544 --> 00:23:01,747
paper or if it's
706
00:23:03,048 --> 00:23:03,982
the brand
707
00:23:03,982 --> 00:23:05,050
of applicator
708
00:23:05,050 --> 00:23:06,451
because you like to pull
709
00:23:06,451 --> 00:23:08,487
rather than roll.
710
00:23:08,487 --> 00:23:09,287
I can't tell you
711
00:23:09,287 --> 00:23:10,088
how many times
712
00:23:10,088 --> 00:23:13,091
I've asked about different roller covers
713
00:23:13,091 --> 00:23:14,393
and what do you like?
714
00:23:14,393 --> 00:23:16,228
And some guys are,
715
00:23:16,228 --> 00:23:17,095
you know,
716
00:23:17,295 --> 00:23:19,798
I don't take any of it as gospel truth,
717
00:23:19,998 --> 00:23:22,234
but I do want to know
718
00:23:22,234 --> 00:23:24,803
what is successful and
719
00:23:24,803 --> 00:23:28,874
and how to be better, because that's
720
00:23:28,874 --> 00:23:29,474
our mission
721
00:23:29,474 --> 00:23:32,444
statement, is to always try and be better
722
00:23:32,911 --> 00:23:35,280
and, you know,
723
00:23:36,214 --> 00:23:37,749
it's it's
724
00:23:37,749 --> 00:23:40,285
sharing information and having that
725
00:23:40,719 --> 00:23:45,390
that position, that of mentor friend,
726
00:23:45,857 --> 00:23:48,493
confident all rolled into one.
727
00:23:49,428 --> 00:23:50,562
Like I always used to think
728
00:23:50,562 --> 00:23:55,267
Sprague was older than me.
729
00:23:55,267 --> 00:23:57,068
Well, look, a lot like.
730
00:23:57,068 --> 00:23:58,804
Younger, but.
731
00:24:00,238 --> 00:24:01,440
He did not
732
00:24:02,107 --> 00:24:04,643
a lot of years ago
733
00:24:04,810 --> 00:24:06,878
years ago before we would
734
00:24:08,346 --> 00:24:10,916
give the knowledge out freely,
735
00:24:10,916 --> 00:24:13,218
we had a contractor in my area
736
00:24:13,218 --> 00:24:15,687
was always calling me, ask me questions.
737
00:24:15,687 --> 00:24:17,456
And he knew we were popular,
738
00:24:17,456 --> 00:24:18,457
of course,
739
00:24:18,457 --> 00:24:20,559
and he said, I've never done it.
740
00:24:20,659 --> 00:24:21,860
What can I do?
741
00:24:21,860 --> 00:24:23,662
And he bug living academy.
742
00:24:23,662 --> 00:24:25,030
I'm not going to tell you who he is.
743
00:24:25,030 --> 00:24:26,731
You might know who he is, but
744
00:24:27,933 --> 00:24:29,367
for two years
745
00:24:29,367 --> 00:24:31,570
I sold the guy special water
746
00:24:31,703 --> 00:24:33,538
that I got to work
747
00:24:33,538 --> 00:24:36,942
for, store its label for two years.
748
00:24:37,275 --> 00:24:40,445
It was it was $40
749
00:24:40,445 --> 00:24:41,246
a gallon
750
00:24:41,246 --> 00:24:43,782
that you got to use this or the mineral.
751
00:24:43,782 --> 00:24:45,450
You know I made up all kinds of stuff.
752
00:24:45,450 --> 00:24:45,784
Yeah.
753
00:24:45,784 --> 00:24:48,086
And I said you some
754
00:24:48,086 --> 00:24:50,422
when you're on vacation I needed and
755
00:24:50,956 --> 00:24:52,657
I went there, I got regular water work.
756
00:24:52,657 --> 00:24:53,358
Fine.
757
00:24:53,358 --> 00:24:56,027
So if people are willing to go out
758
00:24:56,194 --> 00:24:57,896
and learn
759
00:24:57,896 --> 00:25:00,031
and they just want the easy hanging fruit
760
00:25:00,031 --> 00:25:01,333
and just call,
761
00:25:01,333 --> 00:25:03,134
so you got to get out there
762
00:25:03,134 --> 00:25:04,536
and put the time into it
763
00:25:04,536 --> 00:25:06,705
or you're going to get the $40
764
00:25:06,705 --> 00:25:07,806
water there.
765
00:25:07,806 --> 00:25:08,139
You go.
766
00:25:08,139 --> 00:25:10,976
Yeah, that was good markup.
767
00:25:10,976 --> 00:25:12,811
I think that's the show.
768
00:25:12,811 --> 00:25:13,912
That's what we'll call this show.
769
00:25:13,912 --> 00:25:18,650
$40 Water.
770
00:25:18,650 --> 00:25:20,719
Before we jump off this topic,
771
00:25:20,919 --> 00:25:21,386
you know,
772
00:25:21,386 --> 00:25:22,721
I think that it's important
773
00:25:22,721 --> 00:25:24,289
every once in a while,
774
00:25:24,289 --> 00:25:26,892
like I'll be working on something in
775
00:25:26,892 --> 00:25:28,927
the shop and I'll have
776
00:25:30,795 --> 00:25:32,864
a bunch of colors out and
777
00:25:33,131 --> 00:25:33,999
I'll be chasing.
778
00:25:33,999 --> 00:25:34,833
One particular
779
00:25:34,833 --> 00:25:36,768
thing that I think is interesting
780
00:25:36,768 --> 00:25:38,603
and either my brother
781
00:25:38,603 --> 00:25:41,172
Dave, who I work with every day, or Linda
782
00:25:41,172 --> 00:25:42,307
who runs the office,
783
00:25:42,307 --> 00:25:42,974
they'll come down
784
00:25:42,974 --> 00:25:45,076
and ask me a question or
785
00:25:45,076 --> 00:25:46,411
someone will stop by and say,
786
00:25:46,411 --> 00:25:47,679
Oh, who's that for?
787
00:25:47,679 --> 00:25:48,580
Who's that color for?
788
00:25:48,580 --> 00:25:50,482
And I say, doesn't have a
789
00:25:50,482 --> 00:25:53,184
doesn't have an owner yet.
790
00:25:53,184 --> 00:25:55,387
Is the color I'm working.
791
00:25:55,387 --> 00:25:56,187
Yep.
792
00:25:56,221 --> 00:25:59,925
And once I once once I get this color
793
00:26:00,492 --> 00:26:03,962
it's going to have a lot of.
794
00:26:03,962 --> 00:26:05,363
Right, that's yeah.
795
00:26:05,363 --> 00:26:06,765
There's trends,
796
00:26:06,765 --> 00:26:08,133
there's things that are
797
00:26:08,133 --> 00:26:10,335
that are trending.
798
00:26:10,468 --> 00:26:13,071
And now with social media
799
00:26:13,071 --> 00:26:14,406
and all the TV shows
800
00:26:14,406 --> 00:26:16,041
and all that kind of stuff,
801
00:26:16,041 --> 00:26:18,977
you know, it's everywhere all the time.
802
00:26:18,977 --> 00:26:21,746
It's like electricity buzzing around.
803
00:26:21,813 --> 00:26:24,382
There's also things that that,
804
00:26:24,816 --> 00:26:25,216
you know,
805
00:26:25,216 --> 00:26:26,751
there's there's directions
806
00:26:26,751 --> 00:26:27,752
that you need to take
807
00:26:27,752 --> 00:26:28,253
to push
808
00:26:28,253 --> 00:26:31,856
the envelope and make tools, honestly.
809
00:26:32,057 --> 00:26:33,191
So sometimes
810
00:26:33,191 --> 00:26:35,360
the things that I'm working on
811
00:26:35,360 --> 00:26:37,529
don't have that for a project.
812
00:26:37,529 --> 00:26:39,731
This doesn't have an odor yet.
813
00:26:39,731 --> 00:26:40,298
Interesting.
814
00:26:40,298 --> 00:26:42,801
They're just things I do.
815
00:26:42,801 --> 00:26:44,636
So, you know, and
816
00:26:45,770 --> 00:26:47,606
my rule was always this
817
00:26:47,606 --> 00:26:49,841
if I respect you as a competitor,
818
00:26:49,841 --> 00:26:51,743
I would share my information with you.
819
00:26:51,743 --> 00:26:52,611
If I feel like,
820
00:26:52,611 --> 00:26:53,244
you know what
821
00:26:53,244 --> 00:26:54,579
you you you,
822
00:26:54,579 --> 00:26:56,381
you know, is somebody that he charges
823
00:26:56,381 --> 00:26:57,882
where he needs to charge and everything.
824
00:26:57,882 --> 00:27:00,719
And somebody I respect is his work.
825
00:27:01,119 --> 00:27:02,053
If he asked me a question,
826
00:27:02,053 --> 00:27:03,421
I would be pretty free
827
00:27:03,421 --> 00:27:05,223
giving up my information.
828
00:27:05,223 --> 00:27:07,292
It's like, to your point, Sprague,
829
00:27:07,292 --> 00:27:09,828
when somebody just wants a quick and easy
830
00:27:10,562 --> 00:27:11,763
answer without putting the work
831
00:27:11,763 --> 00:27:12,631
in, in my eyes
832
00:27:12,631 --> 00:27:14,766
anyhow, then that would be I'd be less
833
00:27:14,766 --> 00:27:15,400
willing to,
834
00:27:15,400 --> 00:27:16,768
to be forthright
835
00:27:16,768 --> 00:27:20,372
with with the information and
836
00:27:22,140 --> 00:27:23,808
go ahead.
837
00:27:23,808 --> 00:27:25,910
I was saying we would have him come
838
00:27:26,311 --> 00:27:28,513
look through the windows in the garage
839
00:27:28,513 --> 00:27:29,748
to see what we're mixing
840
00:27:29,748 --> 00:27:30,615
and how we're mixing.
841
00:27:30,615 --> 00:27:31,249
And literally,
842
00:27:31,249 --> 00:27:33,251
the guys would make up props,
843
00:27:33,251 --> 00:27:35,253
different, different things
844
00:27:35,253 --> 00:27:36,121
to throw them off
845
00:27:36,121 --> 00:27:37,555
and they would go in there
846
00:27:37,555 --> 00:27:39,090
and take pictures of it.
847
00:27:39,090 --> 00:27:41,192
It was the biggest joke in the world,
848
00:27:41,192 --> 00:27:42,827
but go ahead. I'm sorry.
849
00:27:42,827 --> 00:27:45,630
No more this episode to the dark side.
850
00:27:45,630 --> 00:27:46,631
It's break. That's
851
00:27:49,501 --> 00:27:50,835
well that that
852
00:27:50,835 --> 00:27:51,503
when I got
853
00:27:51,503 --> 00:27:54,773
out of the witness protection program
854
00:27:54,773 --> 00:27:55,674
I turned around.
855
00:27:55,674 --> 00:27:58,443
Now I really give all the information
856
00:27:58,576 --> 00:28:00,712
100% the gospel.
857
00:28:00,712 --> 00:28:01,279
Yeah.
858
00:28:01,279 --> 00:28:03,715
He's he's unprotected, though.
859
00:28:04,015 --> 00:28:08,586
So I always I, I mean, are secrets.
860
00:28:08,586 --> 00:28:09,587
And then there's just
861
00:28:09,587 --> 00:28:10,922
an average question.
862
00:28:10,922 --> 00:28:13,925
And when a peer
863
00:28:13,925 --> 00:28:14,292
right
864
00:28:14,292 --> 00:28:15,527
and defying peer
865
00:28:15,527 --> 00:28:18,530
that's defined by different
866
00:28:18,530 --> 00:28:22,867
criteria but when a colleague or a peer
867
00:28:22,867 --> 00:28:24,169
locally calls me
868
00:28:24,169 --> 00:28:25,837
with a question and says, hey,
869
00:28:25,837 --> 00:28:27,038
what do you think?
870
00:28:27,038 --> 00:28:29,207
I got a I got a problem with this.
871
00:28:29,207 --> 00:28:30,041
You know,
872
00:28:30,775 --> 00:28:32,777
I always try and help them.
873
00:28:32,777 --> 00:28:35,046
I always try and help them because
874
00:28:37,148 --> 00:28:37,549
Greg and I
875
00:28:37,549 --> 00:28:38,917
were talking about this earlier,
876
00:28:38,917 --> 00:28:39,751
you know, when the tide
877
00:28:39,751 --> 00:28:41,853
rises, all boats rise with it.
878
00:28:41,853 --> 00:28:43,221
And we have a really.
879
00:28:43,221 --> 00:28:44,823
Whoa, whoa, what?
880
00:28:44,889 --> 00:28:46,324
What did he just say?
881
00:28:46,324 --> 00:28:48,193
God, it came so easy for him.
882
00:28:48,193 --> 00:28:49,327
How did he do that?
883
00:28:50,328 --> 00:28:50,962
We've been
884
00:28:50,962 --> 00:28:52,597
trying to say that and get that right for
885
00:28:52,597 --> 00:28:54,032
for three years now.
886
00:28:54,032 --> 00:28:56,701
Steve, we keep screwing that up.
887
00:28:56,701 --> 00:28:57,168
All right.
888
00:28:57,168 --> 00:28:57,569
Well, wait.
889
00:28:57,569 --> 00:28:57,869
And well,
890
00:28:57,869 --> 00:28:59,237
you know, a couple of minutes
891
00:28:59,237 --> 00:29:00,805
ago, Steve said
892
00:29:00,805 --> 00:29:03,508
before we change topics, and I thought,
893
00:29:04,309 --> 00:29:04,943
oh, okay,
894
00:29:04,943 --> 00:29:06,811
so this is on the floor with
895
00:29:06,811 --> 00:29:08,079
Steven Sprague now.
896
00:29:08,079 --> 00:29:10,148
He's he's leading the conversation
897
00:29:11,783 --> 00:29:14,252
now that he just nailed
898
00:29:14,252 --> 00:29:16,821
the what did say that again about.
899
00:29:18,256 --> 00:29:20,959
When the tide rises, all boats
900
00:29:20,959 --> 00:29:22,427
rise with it.
901
00:29:22,427 --> 00:29:24,329
Write that down, Rob.
902
00:29:24,329 --> 00:29:26,131
Yeah, but I'll still screw it up.
903
00:29:26,131 --> 00:29:28,767
Write this one down. Robert
904
00:29:28,767 --> 00:29:31,069
on the floor with Steve and Spray
905
00:29:31,069 --> 00:29:33,138
or Sprague and Steve Stevens.
906
00:29:33,138 --> 00:29:36,241
Who's older I, I got one request.
907
00:29:36,241 --> 00:29:37,642
We would like a bell.
908
00:29:37,642 --> 00:29:38,910
Some type of bell.
909
00:29:38,910 --> 00:29:39,310
Yeah.
910
00:29:39,310 --> 00:29:40,879
You need one bell.
911
00:29:40,879 --> 00:29:43,915
Yes.
912
00:29:43,915 --> 00:29:46,251
And also you could say hey,
913
00:29:46,351 --> 00:29:47,418
don't worry about them.
914
00:29:47,418 --> 00:29:48,419
You will go in blood,
915
00:29:48,419 --> 00:29:49,521
just sit in the saddle.
916
00:29:49,521 --> 00:29:51,456
And old ones.
917
00:29:51,456 --> 00:29:53,992
Like your. Style.
918
00:29:53,992 --> 00:29:56,528
Well, say we want to go ahead.
919
00:29:57,762 --> 00:29:59,364
We have good.
920
00:29:59,364 --> 00:30:00,765
We have good.
921
00:30:00,765 --> 00:30:02,934
We have really good, talented
922
00:30:04,135 --> 00:30:07,972
technicians here and in Minneapolis.
923
00:30:07,972 --> 00:30:10,909
And we have a good work ethic.
924
00:30:10,942 --> 00:30:12,510
And I think it's
925
00:30:12,510 --> 00:30:14,546
because there is a little bit of sharing.
926
00:30:14,546 --> 00:30:16,881
You know, it's not too much,
927
00:30:16,881 --> 00:30:18,149
but it's just enough.
928
00:30:18,149 --> 00:30:21,653
And and it's very competitive.
929
00:30:22,220 --> 00:30:24,622
I'm a competitive person and
930
00:30:25,023 --> 00:30:27,759
and I like competing and I enjoy it.
931
00:30:27,759 --> 00:30:29,861
And but,
932
00:30:29,861 --> 00:30:30,228
you know,
933
00:30:30,228 --> 00:30:32,831
when it's just a straight up question
934
00:30:32,831 --> 00:30:34,899
and a trade secret,
935
00:30:35,867 --> 00:30:38,403
I'm I'm happy to share that info.
936
00:30:38,436 --> 00:30:41,206
And there's a couple of guys that I'm
937
00:30:41,639 --> 00:30:44,976
John Crow and Santa Cruz and Sprig Lynn
938
00:30:44,976 --> 00:30:45,710
and DC
939
00:30:45,710 --> 00:30:46,978
and John your Rhema
940
00:30:46,978 --> 00:30:49,080
in in the Detroit area
941
00:30:49,080 --> 00:30:51,482
and Peter West in New York and
942
00:30:51,816 --> 00:30:52,984
and his kid Nick
943
00:30:52,984 --> 00:30:54,853
and I mean there's people
944
00:30:54,853 --> 00:30:55,553
that I call
945
00:30:55,553 --> 00:30:56,788
and bounce stuff off
946
00:30:56,788 --> 00:30:59,490
of on a regular basis and
947
00:31:00,024 --> 00:31:02,160
and it's things that I already know
948
00:31:02,160 --> 00:31:03,728
but I need confirmation I'm on
949
00:31:03,728 --> 00:31:05,697
the right track because I'm
950
00:31:07,498 --> 00:31:10,435
conservative in risk
951
00:31:11,469 --> 00:31:12,570
and I want to be success
952
00:31:12,570 --> 00:31:13,805
for the first time.
953
00:31:13,805 --> 00:31:15,073
And
954
00:31:15,540 --> 00:31:16,774
it's very expensive
955
00:31:16,774 --> 00:31:20,311
to redo a whole project and is
956
00:31:20,311 --> 00:31:24,015
and so that's why that's why I,
957
00:31:24,682 --> 00:31:26,718
I like to, you know,
958
00:31:27,352 --> 00:31:29,053
help and share
959
00:31:29,053 --> 00:31:31,022
and all that sort of thing.
960
00:31:31,022 --> 00:31:33,992
But anyway.
961
00:31:33,992 --> 00:31:36,394
Here's what I think is changed
962
00:31:36,394 --> 00:31:38,463
when it comes to sharing information.
963
00:31:38,463 --> 00:31:39,530
I think as the industry
964
00:31:39,530 --> 00:31:40,331
has gotten smaller
965
00:31:40,331 --> 00:31:42,600
and we certainly we need more help
966
00:31:42,600 --> 00:31:44,068
and everybody is looking for
967
00:31:44,068 --> 00:31:44,669
for whatever,
968
00:31:44,669 --> 00:31:45,737
I think it's almost like,
969
00:31:45,737 --> 00:31:47,672
look, we're all in this together now.
970
00:31:47,672 --> 00:31:50,008
I mean, there's a lot of work out there.
971
00:31:50,008 --> 00:31:51,576
We got to help each other
972
00:31:51,576 --> 00:31:53,745
and I think I've looked at the industry
973
00:31:53,745 --> 00:31:54,646
completely differently
974
00:31:54,646 --> 00:31:56,781
after I have dragged, the more I learned
975
00:31:56,781 --> 00:31:58,316
and as I got older and actually
976
00:31:58,316 --> 00:32:00,551
when I got more secure in myself,
977
00:32:00,551 --> 00:32:01,352
that, you know what?
978
00:32:01,352 --> 00:32:01,753
I don't
979
00:32:01,753 --> 00:32:03,988
I I'll share whatever and
980
00:32:03,988 --> 00:32:04,689
maybe I'll learn something
981
00:32:04,689 --> 00:32:05,456
about the next guy
982
00:32:05,456 --> 00:32:07,325
and I became more willing.
983
00:32:07,325 --> 00:32:08,493
And actually the endeavor
984
00:32:08,493 --> 00:32:10,328
did that a lot for me
985
00:32:10,328 --> 00:32:11,062
was when I realized,
986
00:32:11,062 --> 00:32:13,498
Who the hell am I to keep this to myself
987
00:32:13,498 --> 00:32:15,233
when I'm learning something from Sprague
988
00:32:15,233 --> 00:32:16,267
and from from Jean,
989
00:32:16,267 --> 00:32:16,868
from Renaissance
990
00:32:16,868 --> 00:32:18,369
Flores and Peter
991
00:32:18,369 --> 00:32:20,104
and all these guys you mentioned,
992
00:32:20,104 --> 00:32:21,572
I mean, man, I'm
993
00:32:21,572 --> 00:32:22,707
no better than anybody else.
994
00:32:22,707 --> 00:32:23,574
And certainly I got a
995
00:32:23,574 --> 00:32:24,742
lot to learn myself. So
996
00:32:26,477 --> 00:32:27,512
for me,
997
00:32:27,512 --> 00:32:27,812
going to
998
00:32:27,812 --> 00:32:28,346
the schools,
999
00:32:28,346 --> 00:32:29,814
when I started realizing that,
1000
00:32:29,814 --> 00:32:30,748
you know what
1001
00:32:30,748 --> 00:32:33,985
sharing is raises all ties in them.
1002
00:32:33,985 --> 00:32:34,752
But
1003
00:32:35,653 --> 00:32:38,823
something like that.
1004
00:32:38,823 --> 00:32:39,757
Hey, it's
1005
00:32:39,991 --> 00:32:42,927
a way to fast track the knowledge.
1006
00:32:42,927 --> 00:32:43,294
I mean,
1007
00:32:43,294 --> 00:32:46,531
experience is a expensive endeavor.
1008
00:32:46,931 --> 00:32:49,067
And if you could cut that down
1009
00:32:49,834 --> 00:32:52,837
and cut down on the cost of going through
1010
00:32:52,837 --> 00:32:55,239
that experience and call someone
1011
00:32:55,239 --> 00:32:56,708
and get some good
1012
00:32:56,708 --> 00:32:59,110
sound knowledge, it's phenomenal.
1013
00:33:00,211 --> 00:33:02,447
FAA and all these other classes really,
1014
00:33:02,947 --> 00:33:03,848
really help out.
1015
00:33:03,848 --> 00:33:05,850
You always come away with something,
1016
00:33:05,850 --> 00:33:08,086
something I have my job.
1017
00:33:09,320 --> 00:33:09,988
I think
1018
00:33:09,988 --> 00:33:13,424
the classes are not too bad either.
1019
00:33:13,424 --> 00:33:14,892
If they're if there was.
1020
00:33:14,892 --> 00:33:16,761
More I said those VONA
1021
00:33:16,761 --> 00:33:17,628
training classes
1022
00:33:17,628 --> 00:33:20,698
they're not too bad either spring.
1023
00:33:21,432 --> 00:33:23,868
She is I call that guy 24 seven
1024
00:33:23,935 --> 00:33:24,969
that goes on
1025
00:33:24,969 --> 00:33:26,270
that guy's like
1026
00:33:26,270 --> 00:33:30,008
emergency hotline operator thank god
1027
00:33:30,375 --> 00:33:31,776
he will attract them
1028
00:33:31,776 --> 00:33:33,811
if he goes break arms in the shower.
1029
00:33:34,178 --> 00:33:36,614
So get a waterproof phone there, Jeff.
1030
00:33:37,882 --> 00:33:39,517
He's going to laugh.
1031
00:33:39,517 --> 00:33:40,585
Okay.
1032
00:33:40,585 --> 00:33:41,919
So I hope you got your clothes on
1033
00:33:41,919 --> 00:33:43,621
now that you're talking to me.
1034
00:33:43,621 --> 00:33:45,990
He said, Yeah, I got to go.
1035
00:33:45,990 --> 00:33:48,393
Oh, Lord, have mercy.
1036
00:33:48,393 --> 00:33:52,296
I, I think that if there was one thing
1037
00:33:52,296 --> 00:33:55,500
that I think should happen
1038
00:33:55,500 --> 00:33:58,002
more often than me
1039
00:33:58,803 --> 00:34:00,605
personally, because I travel around
1040
00:34:00,605 --> 00:34:02,073
and do projects with,
1041
00:34:02,073 --> 00:34:04,876
I get the pleasure of working with
1042
00:34:04,876 --> 00:34:08,379
different crews all over the place.
1043
00:34:08,379 --> 00:34:11,015
And I learn something every time.
1044
00:34:11,449 --> 00:34:14,252
Either learn how not to do something
1045
00:34:15,420 --> 00:34:17,555
or I learn to be more patient.
1046
00:34:17,555 --> 00:34:18,856
There's a time to go fast
1047
00:34:18,856 --> 00:34:19,590
and there's a time to.
1048
00:34:19,590 --> 00:34:20,358
Take your
1049
00:34:20,358 --> 00:34:24,629
take a moment and get your big other.
1050
00:34:24,629 --> 00:34:25,096
And I don't
1051
00:34:25,096 --> 00:34:27,198
know what that moment is called, but
1052
00:34:28,099 --> 00:34:29,834
I think we know what I'm talking about.
1053
00:34:29,834 --> 00:34:30,301
And
1054
00:34:31,702 --> 00:34:33,704
when I go to different markets
1055
00:34:33,704 --> 00:34:34,772
and I've worked
1056
00:34:34,839 --> 00:34:39,077
from Hawaii to the Mediterranean
1057
00:34:39,510 --> 00:34:43,781
and the it's it doesn't matter.
1058
00:34:43,781 --> 00:34:46,217
Everyone has the same issues.
1059
00:34:46,918 --> 00:34:48,953
Everyone's got
1060
00:34:49,153 --> 00:34:49,520
one
1061
00:34:50,555 --> 00:34:52,957
wishes they had a better pack cloth.
1062
00:34:52,957 --> 00:34:55,159
Everybody's got a
1063
00:34:55,159 --> 00:34:55,560
you know
1064
00:34:55,560 --> 00:34:58,362
everyone has the same everybody's
1065
00:34:58,729 --> 00:35:00,098
when you're ready to get going
1066
00:35:00,098 --> 00:35:00,865
and everybody's
1067
00:35:00,865 --> 00:35:02,366
tapping their pockets saying,
1068
00:35:02,366 --> 00:35:04,335
hey, where's my cut in brush?
1069
00:35:04,335 --> 00:35:06,170
Everybody there might be saying it
1070
00:35:06,170 --> 00:35:07,305
in a different language.
1071
00:35:07,305 --> 00:35:09,574
Yeah, but going
1072
00:35:09,574 --> 00:35:12,477
knowing we all have the same issues
1073
00:35:13,644 --> 00:35:15,313
is empowering.
1074
00:35:15,313 --> 00:35:16,247
And knowing
1075
00:35:16,247 --> 00:35:18,382
that you can learn something
1076
00:35:18,382 --> 00:35:20,518
from everybody, it doesn't.
1077
00:35:20,518 --> 00:35:21,452
They don't have to be
1078
00:35:21,452 --> 00:35:23,454
a big fancy company.
1079
00:35:23,454 --> 00:35:25,156
They can just be a little company
1080
00:35:25,156 --> 00:35:26,057
you've never heard of.
1081
00:35:26,057 --> 00:35:27,692
That's really good.
1082
00:35:27,959 --> 00:35:29,260
100%.
1083
00:35:29,260 --> 00:35:30,161
I totally agree with that.
1084
00:35:30,161 --> 00:35:30,795
In fact, I was
1085
00:35:30,795 --> 00:35:32,697
I was kind of laughing to myself.
1086
00:35:32,697 --> 00:35:32,964
Steve,
1087
00:35:32,964 --> 00:35:33,564
when you were talking
1088
00:35:33,564 --> 00:35:35,533
about roller covers,
1089
00:35:35,533 --> 00:35:36,801
because I went one time
1090
00:35:36,801 --> 00:35:38,102
I was on a journey
1091
00:35:38,102 --> 00:35:40,204
to find the best roller cover
1092
00:35:40,204 --> 00:35:41,472
and it was like an obsession to me.
1093
00:35:41,472 --> 00:35:42,740
I was outside our industry,
1094
00:35:42,740 --> 00:35:44,008
into the boating industry,
1095
00:35:44,008 --> 00:35:46,544
into all other kind of industries to find
1096
00:35:46,844 --> 00:35:48,546
find the right roller cover.
1097
00:35:48,546 --> 00:35:51,048
So we all have the same challenges.
1098
00:35:51,048 --> 00:35:51,582
You see, my,
1099
00:35:51,582 --> 00:35:53,551
my voice is getting worse by the minute.
1100
00:35:53,551 --> 00:35:55,052
No, no, it's not. Sounds fine.
1101
00:35:57,021 --> 00:35:58,322
Really good.
1102
00:35:58,322 --> 00:36:01,159
Yeah, we're getting down with something.
1103
00:36:01,159 --> 00:36:02,260
I will say too, though,
1104
00:36:02,260 --> 00:36:07,732
that not all relationships are good.
1105
00:36:07,732 --> 00:36:08,332
I,
1106
00:36:09,333 --> 00:36:11,369
I had a I had a man.
1107
00:36:11,869 --> 00:36:14,605
A man.
1108
00:36:14,605 --> 00:36:15,439
I had.
1109
00:36:15,439 --> 00:36:17,642
All relationships are good.
1110
00:36:18,075 --> 00:36:19,110
Yeah, I get it.
1111
00:36:19,110 --> 00:36:20,778
Rob require bells.
1112
00:36:20,778 --> 00:36:21,612
Yeah.
1113
00:36:21,879 --> 00:36:24,448
I had a, I had a an office worker
1114
00:36:24,448 --> 00:36:24,982
one time
1115
00:36:24,982 --> 00:36:28,653
who used to relish giving me bad news.
1116
00:36:28,653 --> 00:36:29,754
I mean,
1117
00:36:30,388 --> 00:36:32,023
she'd say when,
1118
00:36:32,023 --> 00:36:33,324
you know that job, that's the job
1119
00:36:33,324 --> 00:36:34,258
is starting Monday.
1120
00:36:34,258 --> 00:36:38,763
Yeah She goes, Well, it's off the books.
1121
00:36:38,763 --> 00:36:40,231
They change the schedule,
1122
00:36:40,231 --> 00:36:41,599
the kid's not going to be gone,
1123
00:36:41,599 --> 00:36:41,866
blah, blah,
1124
00:36:41,866 --> 00:36:44,569
blah, and just loved to give me bad news.
1125
00:36:45,002 --> 00:36:47,038
So I also learned that you got to
1126
00:36:47,505 --> 00:36:47,872
there's some
1127
00:36:47,872 --> 00:36:50,074
toxic relationships out there.
1128
00:36:50,074 --> 00:36:50,942
So
1129
00:36:51,909 --> 00:36:53,844
I think you can also learn to steer clear
1130
00:36:53,844 --> 00:36:55,146
from from some of those,
1131
00:36:56,180 --> 00:36:56,714
you know,
1132
00:36:56,714 --> 00:36:57,682
where I want to go
1133
00:36:57,682 --> 00:37:00,518
and the things I want to accomplish.
1134
00:37:00,518 --> 00:37:01,352
Sometimes there is
1135
00:37:01,352 --> 00:37:02,253
there are some relationships
1136
00:37:02,253 --> 00:37:04,555
you do need to stay away from.
1137
00:37:05,223 --> 00:37:06,757
Sometimes times the best job is
1138
00:37:06,757 --> 00:37:08,626
when you think.
1139
00:37:08,726 --> 00:37:09,560
Mm,
1140
00:37:10,995 --> 00:37:12,029
amen.
1141
00:37:13,264 --> 00:37:14,465
So
1142
00:37:16,033 --> 00:37:17,368
we haven't talked about coworker
1143
00:37:17,368 --> 00:37:18,836
relationships were some of the
1144
00:37:18,836 --> 00:37:21,105
toughest ones. Rob
1145
00:37:21,172 --> 00:37:22,173
I hear you when you.
1146
00:37:22,173 --> 00:37:22,707
Write, you know,
1147
00:37:22,707 --> 00:37:25,042
I know what I'm talking about.
1148
00:37:25,042 --> 00:37:26,611
Time to clear your throat.
1149
00:37:26,611 --> 00:37:29,280
And because those relationships are the
1150
00:37:29,280 --> 00:37:30,114
are the longest
1151
00:37:30,114 --> 00:37:30,781
every day
1152
00:37:30,781 --> 00:37:31,916
you're every day
1153
00:37:31,916 --> 00:37:33,117
you're talking to these people
1154
00:37:33,117 --> 00:37:33,718
and deal
1155
00:37:33,718 --> 00:37:34,752
with these people working together.
1156
00:37:34,752 --> 00:37:35,987
And some of those are,
1157
00:37:35,987 --> 00:37:36,454
you know,
1158
00:37:36,454 --> 00:37:39,457
not everybody's in sync at the same time.
1159
00:37:39,457 --> 00:37:41,225
So maybe you can kind of talk
1160
00:37:41,225 --> 00:37:42,660
about those two
1161
00:37:42,660 --> 00:37:44,695
and how to navigate through some of those
1162
00:37:50,201 --> 00:37:50,868
and go.
1163
00:37:50,868 --> 00:37:55,072
We've never had that issue.
1164
00:37:55,072 --> 00:37:57,475
What do you get there? There, buddy?
1165
00:37:57,475 --> 00:37:59,810
I wish that I wish that
1166
00:38:01,412 --> 00:38:03,614
the sometimes I think
1167
00:38:03,614 --> 00:38:07,018
that the thought in my head doesn't match
1168
00:38:07,785 --> 00:38:10,621
the words coming out of my mouth.
1169
00:38:11,489 --> 00:38:14,625
And I'm very straightforward.
1170
00:38:14,625 --> 00:38:16,227
And I
1171
00:38:16,861 --> 00:38:18,996
and I like to do I like to
1172
00:38:19,196 --> 00:38:20,598
I like to move quickly
1173
00:38:20,598 --> 00:38:22,867
and I like to get things done.
1174
00:38:22,867 --> 00:38:25,569
And and just this morning, I was
1175
00:38:26,237 --> 00:38:29,206
I was I was saying something in the shop.
1176
00:38:29,206 --> 00:38:31,075
And after I said it, I thought,
1177
00:38:31,075 --> 00:38:32,877
I can't believe I just said that
1178
00:38:32,877 --> 00:38:34,478
because that's not what I wanted to say.
1179
00:38:34,478 --> 00:38:35,246
And I didn't
1180
00:38:35,246 --> 00:38:37,581
I didn't want my guys to feel like
1181
00:38:37,581 --> 00:38:39,183
I didn't value
1182
00:38:39,183 --> 00:38:41,118
what it is that they were doing.
1183
00:38:41,118 --> 00:38:45,323
And I do take the time and say, you know,
1184
00:38:45,389 --> 00:38:47,892
even when I get a pat on the back, right,
1185
00:38:48,426 --> 00:38:51,395
I tell I, I tell my customer
1186
00:38:51,395 --> 00:38:54,231
I can't do anything literally, I can't
1187
00:38:54,665 --> 00:38:55,633
I can make a family,
1188
00:38:56,834 --> 00:38:59,136
but I can't do a project without my team.
1189
00:38:59,970 --> 00:39:01,806
These guys are the ones that are
1190
00:39:01,806 --> 00:39:04,442
making me look good, you know?
1191
00:39:04,709 --> 00:39:06,644
They're awesome.
1192
00:39:06,644 --> 00:39:07,778
They're great.
1193
00:39:08,346 --> 00:39:10,181
Hey, sprig. Sprig.
1194
00:39:10,181 --> 00:39:12,216
What's the what? Sprig.
1195
00:39:12,216 --> 00:39:13,718
What's the
1196
00:39:13,718 --> 00:39:15,853
secret to your success with your guys?
1197
00:39:15,853 --> 00:39:18,322
I mean, I follow you guys on Instagram.
1198
00:39:18,322 --> 00:39:21,092
I see a lot of the projects,
1199
00:39:21,092 --> 00:39:24,462
but they always look happy, even,
1200
00:39:24,862 --> 00:39:26,364
you know, I mean, that one project
1201
00:39:26,364 --> 00:39:28,833
they did with your dad's coffin was just,
1202
00:39:29,667 --> 00:39:30,901
you know, amazing.
1203
00:39:30,901 --> 00:39:32,737
But a lot of the other projects,
1204
00:39:32,737 --> 00:39:34,205
your guys
1205
00:39:34,205 --> 00:39:35,973
always seem to be working in sync,
1206
00:39:35,973 --> 00:39:38,209
but always seem to be pleasant.
1207
00:39:38,209 --> 00:39:39,777
I had one of your guys out
1208
00:39:39,777 --> 00:39:40,611
at my
1209
00:39:40,611 --> 00:39:42,513
training in New Jersey,
1210
00:39:42,513 --> 00:39:44,782
I think it was back in March,
1211
00:39:44,782 --> 00:39:47,852
and just a very, very happy person.
1212
00:39:47,852 --> 00:39:49,620
So now there's got to be
1213
00:39:49,620 --> 00:39:51,055
something you're doing
1214
00:39:51,055 --> 00:39:53,190
that well, wasn't really you.
1215
00:39:54,625 --> 00:39:55,760
There's multiple things
1216
00:39:55,760 --> 00:39:58,028
besides paying them well in general
1217
00:39:58,129 --> 00:40:00,331
and on time
1218
00:40:00,598 --> 00:40:02,833
that we we try to put
1219
00:40:03,100 --> 00:40:05,703
the right person on the right job,
1220
00:40:05,703 --> 00:40:07,304
just like a ball team.
1221
00:40:07,304 --> 00:40:09,273
When you put the wrong person
1222
00:40:09,273 --> 00:40:11,809
on the wrong job, they're going to fail.
1223
00:40:11,809 --> 00:40:13,010
And we feel
1224
00:40:13,010 --> 00:40:15,179
that the failure of management,
1225
00:40:15,179 --> 00:40:17,581
if you put someone into a position where
1226
00:40:18,382 --> 00:40:20,918
they're doing a black poor or white flaw
1227
00:40:20,918 --> 00:40:23,187
and they'll probably fail,
1228
00:40:23,521 --> 00:40:25,189
they'll probably fail.
1229
00:40:25,189 --> 00:40:27,525
So we try to pick and choose the jobs
1230
00:40:27,958 --> 00:40:30,561
that will complement that person
1231
00:40:30,561 --> 00:40:33,397
and some people have an eye for color
1232
00:40:33,431 --> 00:40:35,366
like Steve and some people don't.
1233
00:40:35,366 --> 00:40:36,467
So we try not to
1234
00:40:36,467 --> 00:40:38,402
put them in that situation
1235
00:40:38,402 --> 00:40:42,039
and we notice when they're the problem,
1236
00:40:42,039 --> 00:40:44,542
we honestly try to obviously
1237
00:40:44,542 --> 00:40:46,010
we got to look out for the customer,
1238
00:40:46,010 --> 00:40:47,611
we got to resolve the problem.
1239
00:40:47,611 --> 00:40:49,580
Then we sit back instead of
1240
00:40:49,580 --> 00:40:52,583
pointing fingers what went wrong,
1241
00:40:52,583 --> 00:40:54,151
why it went wrong,
1242
00:40:54,151 --> 00:40:56,353
and try to try to correct it.
1243
00:40:56,353 --> 00:40:59,156
But I think we do look for
1244
00:41:00,057 --> 00:41:01,358
so-called happy people.
1245
00:41:02,927 --> 00:41:04,061
Firstly.
1246
00:41:04,929 --> 00:41:05,830
That's awesome.
1247
00:41:05,830 --> 00:41:06,297
You know,
1248
00:41:06,297 --> 00:41:08,199
you got a disgruntled person,
1249
00:41:08,199 --> 00:41:09,900
it's it's time to go,
1250
00:41:09,900 --> 00:41:13,737
you know, you know, I can make you happy.
1251
00:41:14,004 --> 00:41:16,073
But just like you were saying,
1252
00:41:16,073 --> 00:41:17,942
there's some bad, bad ones out there
1253
00:41:17,942 --> 00:41:19,610
and you got to cut bait sometimes.
1254
00:41:19,610 --> 00:41:21,645
Yeah, but yeah, we're.
1255
00:41:21,712 --> 00:41:22,079
We're
1256
00:41:22,079 --> 00:41:23,681
always trying to replace
1257
00:41:23,681 --> 00:41:25,282
the weakest link,
1258
00:41:25,282 --> 00:41:28,219
slowly but surely improve the talent.
1259
00:41:28,319 --> 00:41:30,955
But if that's the secret.
1260
00:41:32,223 --> 00:41:33,757
I always say someone's got to go in
1261
00:41:33,757 --> 00:41:38,162
and ain't going to be me.
1262
00:41:38,162 --> 00:41:40,264
I feel you looking directly at me.
1263
00:41:40,297 --> 00:41:42,266
We said he was all right.
1264
00:41:42,266 --> 00:41:44,001
Yeah, that's all right.
1265
00:41:44,001 --> 00:41:45,102
That's awesome. Sprague.
1266
00:41:45,102 --> 00:41:46,337
I mean, that's a
1267
00:41:46,337 --> 00:41:47,738
that's the key to team building,
1268
00:41:47,738 --> 00:41:50,708
I think, is just everybody's got a role.
1269
00:41:50,741 --> 00:41:53,711
Know what your role is perfect, right?
1270
00:41:53,744 --> 00:41:54,345
That answer.
1271
00:41:55,312 --> 00:41:57,314
But but you know, if a guy wants
1272
00:41:57,481 --> 00:41:59,016
if a guy I,
1273
00:41:59,016 --> 00:42:01,952
I think it's also important to say what
1274
00:42:03,120 --> 00:42:04,021
you know,
1275
00:42:04,021 --> 00:42:06,223
you take one of your valuable players
1276
00:42:06,223 --> 00:42:08,626
and use in the baseball
1277
00:42:08,792 --> 00:42:10,361
game saying
1278
00:42:10,361 --> 00:42:13,230
if he's good at second base it
1279
00:42:14,698 --> 00:42:16,300
it's great it's awesome
1280
00:42:16,300 --> 00:42:17,635
he should play second base.
1281
00:42:17,635 --> 00:42:18,702
But occasionally
1282
00:42:18,702 --> 00:42:20,838
you want to ask that second baseman,
1283
00:42:20,838 --> 00:42:22,640
you know, you good.
1284
00:42:22,640 --> 00:42:24,008
How you feeling?
1285
00:42:24,008 --> 00:42:26,777
How you doing?
1286
00:42:26,777 --> 00:42:27,511
You want to
1287
00:42:27,511 --> 00:42:31,649
you know, you want to try cross-training.
1288
00:42:31,649 --> 00:42:33,050
You want to try
1289
00:42:33,050 --> 00:42:35,319
you want to try a different
1290
00:42:35,319 --> 00:42:36,754
you know, I mean, you want to be able
1291
00:42:36,754 --> 00:42:37,721
you want to
1292
00:42:38,422 --> 00:42:40,524
be compensated with money,
1293
00:42:40,524 --> 00:42:41,992
but you also compensate
1294
00:42:41,992 --> 00:42:43,761
with satisfaction of the job
1295
00:42:43,761 --> 00:42:44,395
well done
1296
00:42:44,395 --> 00:42:46,697
and then fulfilling their
1297
00:42:46,964 --> 00:42:49,333
whatever, their need is.
1298
00:42:49,567 --> 00:42:51,235
And if they want to learn more,
1299
00:42:52,469 --> 00:42:53,003
I think it's
1300
00:42:53,003 --> 00:42:53,571
important to
1301
00:42:53,571 --> 00:42:56,340
give them a chance to learn some more.
1302
00:42:56,340 --> 00:42:57,141
Yeah.
1303
00:42:57,141 --> 00:43:00,477
So most four guys are so busy
1304
00:43:00,477 --> 00:43:01,712
Steve telling
1305
00:43:01,712 --> 00:43:03,847
hey do this coach that saying this,
1306
00:43:04,148 --> 00:43:04,481
you know,
1307
00:43:04,481 --> 00:43:05,883
whatever, ask them
1308
00:43:05,883 --> 00:43:07,451
hey, what do you think?
1309
00:43:07,451 --> 00:43:08,352
What if there's something
1310
00:43:08,352 --> 00:43:10,888
that we could do better, you know,
1311
00:43:10,888 --> 00:43:13,190
and that I think I want to
1312
00:43:13,190 --> 00:43:15,759
develop a new flex but
1313
00:43:15,759 --> 00:43:17,795
it doesn't have to have
1314
00:43:19,830 --> 00:43:21,198
a politically correct.
1315
00:43:21,198 --> 00:43:22,499
But no, we do have
1316
00:43:22,499 --> 00:43:24,368
hey, what what can we do?
1317
00:43:24,368 --> 00:43:25,436
And you'd be surprised
1318
00:43:25,436 --> 00:43:27,404
what kind of answers you get.
1319
00:43:27,404 --> 00:43:29,673
Yeah.
1320
00:43:29,673 --> 00:43:31,442
So going back to relationships,
1321
00:43:31,442 --> 00:43:32,276
is there anything else
1322
00:43:32,276 --> 00:43:34,111
we're missing on this?
1323
00:43:34,211 --> 00:43:35,079
Well, I.
1324
00:43:35,079 --> 00:43:37,381
I think the important part is
1325
00:43:37,848 --> 00:43:41,185
when we do a job for a builder,
1326
00:43:41,418 --> 00:43:43,587
you have a relationship with the builder,
1327
00:43:43,587 --> 00:43:47,257
but rarely does the floor contractor ask,
1328
00:43:48,025 --> 00:43:49,526
who's the architect?
1329
00:43:49,526 --> 00:43:51,228
Is there a designer involved?
1330
00:43:51,228 --> 00:43:53,664
Because that architect in turn is doing
1331
00:43:54,131 --> 00:43:57,668
10 to 15 builders of that like builder.
1332
00:43:58,002 --> 00:44:00,804
And that's potential work right there.
1333
00:44:01,505 --> 00:44:03,874
And then if there's a designer involved,
1334
00:44:05,042 --> 00:44:06,210
they're designing jobs
1335
00:44:06,210 --> 00:44:07,011
all over the place.
1336
00:44:07,011 --> 00:44:09,413
So some people cut themselves short
1337
00:44:09,813 --> 00:44:11,515
by developing a relationship
1338
00:44:11,515 --> 00:44:13,450
with the architect,
1339
00:44:13,450 --> 00:44:14,351
because the architect,
1340
00:44:14,351 --> 00:44:16,487
you can be their knowledge center
1341
00:44:16,487 --> 00:44:18,355
and you can be their sample center
1342
00:44:18,355 --> 00:44:19,890
and you'd be surprised with doors
1343
00:44:19,890 --> 00:44:21,892
that open opens for you.
1344
00:44:21,892 --> 00:44:22,593
What do you think?
1345
00:44:22,593 --> 00:44:25,362
So, yeah, absolutely.
1346
00:44:25,696 --> 00:44:25,896
Yeah.
1347
00:44:25,896 --> 00:44:29,033
I went to a class
1348
00:44:29,233 --> 00:44:32,036
in front of the classes in the morning
1349
00:44:32,036 --> 00:44:35,072
before the WFA show at the convention,
1350
00:44:35,572 --> 00:44:37,708
and Chris Coats and
1351
00:44:39,009 --> 00:44:41,145
I don't know somebody else that wasn't
1352
00:44:41,145 --> 00:44:43,981
Chris Coats was talking about.
1353
00:44:44,815 --> 00:44:47,351
And, you know, architects and designers
1354
00:44:48,052 --> 00:44:51,355
and how to interface with them.
1355
00:44:52,222 --> 00:44:53,424
And
1356
00:44:54,091 --> 00:44:55,592
they're hungry.
1357
00:44:55,592 --> 00:44:57,428
They have an idea.
1358
00:44:57,428 --> 00:44:59,129
They don't want to recommend
1359
00:44:59,129 --> 00:45:00,898
the wrong person because it's split
1360
00:45:00,898 --> 00:45:03,901
the splashback is is horrific.
1361
00:45:05,636 --> 00:45:07,638
They need to trust someone
1362
00:45:07,638 --> 00:45:11,475
to be able to help their the bubble
1363
00:45:11,475 --> 00:45:14,945
above their head their idea come to life.
1364
00:45:15,879 --> 00:45:16,513
And it's
1365
00:45:17,881 --> 00:45:19,717
a hundred feet or a
1366
00:45:19,717 --> 00:45:21,952
thousand feet or 10,000 feet
1367
00:45:22,786 --> 00:45:24,154
at 10,000 feet.
1368
00:45:24,154 --> 00:45:29,693
As a driver, your house depends on the
1369
00:45:30,894 --> 00:45:32,663
the products that you put on
1370
00:45:32,663 --> 00:45:34,465
and how they wear.
1371
00:45:34,465 --> 00:45:37,301
Do they wear enough in an authentic way?
1372
00:45:37,801 --> 00:45:40,704
What is the you know,
1373
00:45:40,704 --> 00:45:42,306
what is the slip
1374
00:45:43,073 --> 00:45:44,975
coefficient ratio?
1375
00:45:44,975 --> 00:45:46,610
Is it slippery floors
1376
00:45:46,610 --> 00:45:48,879
that is the keeper or can you clean it
1377
00:45:50,481 --> 00:45:50,814
well?
1378
00:45:50,814 --> 00:45:54,852
Is it abrasion resistant to dogs?
1379
00:45:54,952 --> 00:45:55,786
The but
1380
00:45:55,786 --> 00:45:58,122
you know the whole that whole nine yards
1381
00:45:58,122 --> 00:46:01,592
but a and D architects and designers
1382
00:46:02,426 --> 00:46:05,829
are where I focus my efforts
1383
00:46:07,030 --> 00:46:09,633
and that drive
1384
00:46:09,633 --> 00:46:10,868
of first
1385
00:46:10,868 --> 00:46:12,970
refusal on a lot of different projects.
1386
00:46:13,771 --> 00:46:16,273
They'll say hey you have to hand
1387
00:46:16,273 --> 00:46:16,974
a way.
1388
00:46:16,974 --> 00:46:19,209
I got a question for you
1389
00:46:19,209 --> 00:46:21,111
before you close up that, Mike,
1390
00:46:21,111 --> 00:46:23,280
I just want to talk about
1391
00:46:23,280 --> 00:46:24,481
we're in a recession
1392
00:46:24,481 --> 00:46:26,717
or the beginnings of recession
1393
00:46:26,717 --> 00:46:28,585
or going through a recession
1394
00:46:28,585 --> 00:46:30,220
because I've been through boom
1395
00:46:30,220 --> 00:46:32,222
and bust many, many jobs.
1396
00:46:32,623 --> 00:46:33,824
I've seen hard times
1397
00:46:33,824 --> 00:46:34,892
and I've seen good times.
1398
00:46:34,892 --> 00:46:37,361
And it's just like spring always follows.
1399
00:46:37,361 --> 00:46:38,095
Winter
1400
00:46:38,095 --> 00:46:40,531
after recession, there will be an upturn.
1401
00:46:40,931 --> 00:46:43,233
But people out there got to understand
1402
00:46:43,233 --> 00:46:45,302
they got to cherish every job they get.
1403
00:46:45,302 --> 00:46:47,404
They got to cut their overhead
1404
00:46:47,404 --> 00:46:49,173
and they got to be mindful
1405
00:46:49,173 --> 00:46:50,908
what they're doing now
1406
00:46:50,908 --> 00:46:53,610
to get through it, because everybody
1407
00:46:53,610 --> 00:46:54,745
can not everyone's going
1408
00:46:54,745 --> 00:46:56,847
to get through certain hard times,
1409
00:46:56,847 --> 00:47:00,651
but it's best to face it right now
1410
00:47:01,218 --> 00:47:02,786
and cherish every job
1411
00:47:02,786 --> 00:47:04,922
and chase down like it's your last.
1412
00:47:04,922 --> 00:47:06,490
And to get through it
1413
00:47:06,490 --> 00:47:07,991
and I think is important
1414
00:47:07,991 --> 00:47:09,393
because it's going to hit
1415
00:47:09,393 --> 00:47:10,861
some people a blindsided.
1416
00:47:10,861 --> 00:47:13,096
I see things tightening up out there
1417
00:47:13,597 --> 00:47:14,798
and it's going to it's
1418
00:47:14,798 --> 00:47:16,099
going to be all over the place
1419
00:47:16,099 --> 00:47:18,468
for distributors, manufacturers,
1420
00:47:19,303 --> 00:47:21,672
contractors, builders, you name it.
1421
00:47:21,672 --> 00:47:22,940
But we found the
1422
00:47:23,941 --> 00:47:24,641
cut, cut,
1423
00:47:24,641 --> 00:47:26,310
cut your fist, fixed cost
1424
00:47:26,310 --> 00:47:28,245
as fast as possible,
1425
00:47:28,245 --> 00:47:29,746
your overhead, your insurance,
1426
00:47:29,746 --> 00:47:32,316
whatever you can do to reduce your rent,
1427
00:47:32,749 --> 00:47:34,418
whatever you can do to reduce.
1428
00:47:34,418 --> 00:47:38,455
And I think each job I think your if you
1429
00:47:38,655 --> 00:47:43,460
your accounts receivable,
1430
00:47:43,460 --> 00:47:45,729
they're paid in a timely fashion.
1431
00:47:46,163 --> 00:47:47,798
We'll cut your overhead
1432
00:47:47,798 --> 00:47:48,398
because you won't be
1433
00:47:48,398 --> 00:47:50,033
carrying your customers.
1434
00:47:50,033 --> 00:47:51,001
Yeah, yeah.
1435
00:47:51,001 --> 00:47:52,803
And good point.
1436
00:47:52,803 --> 00:47:55,639
Accounts receivable in in
1437
00:47:55,639 --> 00:47:58,075
this climate are
1438
00:47:59,509 --> 00:48:00,510
are tricky
1439
00:48:00,510 --> 00:48:01,612
because you know
1440
00:48:01,612 --> 00:48:04,348
we're not the only ones in jeopardy
1441
00:48:04,348 --> 00:48:07,084
is the builder that's playing
1442
00:48:08,585 --> 00:48:11,288
with a deck and a half of cards
1443
00:48:11,722 --> 00:48:12,389
and he's out.
1444
00:48:12,389 --> 00:48:15,659
It's always worked for him in the past.
1445
00:48:15,659 --> 00:48:18,161
If that guy if that guy goes belly up
1446
00:48:18,996 --> 00:48:23,200
and he owes you a bunch of money, then
1447
00:48:24,868 --> 00:48:26,370
that's not good.
1448
00:48:26,403 --> 00:48:28,338
You're not going to get that money.
1449
00:48:28,338 --> 00:48:29,907
And the piece of paper
1450
00:48:29,907 --> 00:48:32,442
that that judgment is written on
1451
00:48:32,442 --> 00:48:33,911
is worth
1452
00:48:33,911 --> 00:48:36,046
the piece of paper that it's written on.
1453
00:48:36,046 --> 00:48:36,480
Yeah.
1454
00:48:36,480 --> 00:48:38,282
Don't be afraid to cut off
1455
00:48:38,282 --> 00:48:39,483
a builder is some
1456
00:48:39,483 --> 00:48:42,019
you got to draw a line in the sand
1457
00:48:42,019 --> 00:48:43,887
in your accounts payable.
1458
00:48:43,887 --> 00:48:46,690
If you can't make that for full payment
1459
00:48:46,690 --> 00:48:47,991
to that distributor,
1460
00:48:47,991 --> 00:48:49,760
you need to call them up on the phone.
1461
00:48:49,760 --> 00:48:51,528
Don't go into the witness protection
1462
00:48:51,528 --> 00:48:52,996
program and disappear.
1463
00:48:52,996 --> 00:48:55,265
You say Here I can pay half.
1464
00:48:55,265 --> 00:48:57,067
I can be a quarter long.
1465
00:48:57,067 --> 00:48:58,802
As you make timely payments,
1466
00:48:58,802 --> 00:49:00,070
I will respect you.
1467
00:49:00,070 --> 00:49:02,906
You'll keep that material coming to you.
1468
00:49:03,307 --> 00:49:04,508
But you got to
1469
00:49:04,508 --> 00:49:06,777
you got to send them something.
1470
00:49:06,777 --> 00:49:10,414
That that is that is so so, so smart.
1471
00:49:10,414 --> 00:49:12,149
Such good information right there
1472
00:49:12,149 --> 00:49:14,484
in this area because, yeah, you want to
1473
00:49:14,484 --> 00:49:15,419
you know,
1474
00:49:15,452 --> 00:49:16,586
the tendency for some people
1475
00:49:16,586 --> 00:49:17,220
is, well, gosh,
1476
00:49:17,220 --> 00:49:19,556
I can't show my face there.
1477
00:49:19,556 --> 00:49:20,791
You're going to need that distributor.
1478
00:49:20,791 --> 00:49:21,792
So you would really definitely
1479
00:49:21,792 --> 00:49:22,492
want to go in there, work
1480
00:49:22,492 --> 00:49:23,627
something out with them if you get,
1481
00:49:23,627 --> 00:49:24,761
I guess, to be the case.
1482
00:49:24,761 --> 00:49:25,162
But yeah,
1483
00:49:25,162 --> 00:49:25,862
send them something,
1484
00:49:25,862 --> 00:49:27,030
keep that relationship going.
1485
00:49:27,030 --> 00:49:29,166
You know, in the worst case scenario.
1486
00:49:29,166 --> 00:49:30,200
And what a great way
1487
00:49:30,200 --> 00:49:31,501
to keep that relationship.
1488
00:49:31,501 --> 00:49:33,870
We do go to them and say, hey,
1489
00:49:33,870 --> 00:49:35,672
you know, we're all in this together.
1490
00:49:35,672 --> 00:49:37,207
I'm going to I'm
1491
00:49:37,207 --> 00:49:37,808
anyway, I,
1492
00:49:37,808 --> 00:49:39,276
like you said, there's Sprague.
1493
00:49:39,276 --> 00:49:41,678
Don't go into witness protection.
1494
00:49:41,678 --> 00:49:43,080
Sit down.
1495
00:49:43,080 --> 00:49:45,048
Talk it out with them. Yeah, absolutely.
1496
00:49:45,048 --> 00:49:45,649
Did
1497
00:49:46,283 --> 00:49:47,818
they know what you're going with that?
1498
00:49:47,818 --> 00:49:48,418
Yes, I'm.
1499
00:49:48,418 --> 00:49:50,420
Sure you pay them a quarter,
1500
00:49:50,420 --> 00:49:52,055
a loaf, a fifth of a loaf.
1501
00:49:52,055 --> 00:49:54,124
Just keep that keep. That's right.
1502
00:49:54,124 --> 00:49:55,592
Nobody cut you off
1503
00:49:55,592 --> 00:49:57,828
if you're really honestly trying.
1504
00:49:57,828 --> 00:49:59,062
And they've been through it.
1505
00:49:59,062 --> 00:50:01,431
All right. For sure.
1506
00:50:01,631 --> 00:50:02,099
Very good.
1507
00:50:02,099 --> 00:50:03,033
Well, that's great.
1508
00:50:03,033 --> 00:50:04,401
That's a great
1509
00:50:04,401 --> 00:50:05,836
that's a great way to sign off.
1510
00:50:05,836 --> 00:50:06,903
Sprague, thanks.
1511
00:50:06,903 --> 00:50:10,007
Yeah, well, you can tell
1512
00:50:10,007 --> 00:50:11,441
my voice is getting worse by this
1513
00:50:11,441 --> 00:50:12,609
by the second here.
1514
00:50:12,609 --> 00:50:15,145
So, Steve, I'm glad you came on
1515
00:50:15,145 --> 00:50:15,979
and I'd actually like
1516
00:50:15,979 --> 00:50:16,947
to have you back on.
1517
00:50:16,947 --> 00:50:18,248
Yeah, yeah. There was a
1518
00:50:19,449 --> 00:50:20,183
conversation about
1519
00:50:20,183 --> 00:50:20,817
colors is
1520
00:50:20,817 --> 00:50:22,419
a long conversation
1521
00:50:22,419 --> 00:50:23,587
and I know we can go
1522
00:50:23,587 --> 00:50:25,222
a hundred different directions
1523
00:50:25,222 --> 00:50:28,625
so yeah, I appreciate it on and it is.
1524
00:50:29,693 --> 00:50:30,360
Go ahead.
1525
00:50:30,761 --> 00:50:33,063
Yes, it's
1526
00:50:33,063 --> 00:50:37,801
it's nice talking to you guys, too.
1527
00:50:37,801 --> 00:50:38,702
I think
1528
00:50:38,702 --> 00:50:39,703
we've touched
1529
00:50:39,703 --> 00:50:43,173
on a bunch of different topics, but
1530
00:50:43,306 --> 00:50:44,975
the witness protection programs,
1531
00:50:44,975 --> 00:50:47,210
probably the most interesting one ones,
1532
00:50:47,210 --> 00:50:49,746
you know, worried about you.
1533
00:50:50,781 --> 00:50:53,717
Hey, I tell you what, if anyone's
1534
00:50:53,717 --> 00:50:55,052
listening to this podcast
1535
00:50:55,052 --> 00:50:57,087
and hopefully there's millions of them,
1536
00:50:57,087 --> 00:50:59,723
if they got a question from one of us
1537
00:50:59,723 --> 00:51:01,892
or they got a question for me,
1538
00:51:01,892 --> 00:51:03,093
feel free to call me.
1539
00:51:03,093 --> 00:51:05,095
I love to talk floors.
1540
00:51:05,095 --> 00:51:06,730
This is all I've talked my whole life.
1541
00:51:06,730 --> 00:51:09,366
So I'm out there for anyone I can help
1542
00:51:10,133 --> 00:51:12,536
except for that guy that got that water
1543
00:51:12,936 --> 00:51:16,273
Friday.
1544
00:51:16,273 --> 00:51:18,341
Well, that's very generous of you.
1545
00:51:19,076 --> 00:51:19,743
Great for that.
1546
00:51:19,743 --> 00:51:20,544
I appreciate that.
1547
00:51:20,544 --> 00:51:22,279
And Steve, I know the same.
1548
00:51:22,279 --> 00:51:23,580
So we'll put the information out there.
1549
00:51:23,580 --> 00:51:25,348
Everybody's out there.
1550
00:51:25,348 --> 00:51:27,250
And thank you guys very much.
1551
00:51:27,250 --> 00:51:28,218
Appreciate it.
1552
00:51:28,218 --> 00:51:29,553
Thank you, sir.
1553
00:51:29,553 --> 00:51:30,654
Have a good weekend.
1554
00:51:30,654 --> 00:51:32,689
Yeah, you guys do the same take.
1555
00:51:32,689 --> 00:51:33,690
Thanks, guys.
1556
00:51:33,824 --> 00:51:34,858
Bye bye.
1557
00:51:34,858 --> 00:51:36,993
How about you wrap that up instead of me?
1558
00:51:36,993 --> 00:51:37,928
Oh, well.
1559
00:51:37,928 --> 00:51:39,663
Oh, my poor buddy's voice.
1560
00:51:39,663 --> 00:51:40,931
You know, guys,
1561
00:51:40,931 --> 00:51:42,933
before we started the show, I said ways
1562
00:51:43,900 --> 00:51:45,402
your voice sounds.
1563
00:51:45,402 --> 00:51:46,236
Voice sounds funny.
1564
00:51:46,236 --> 00:51:47,104
York And he's like, There,
1565
00:51:47,104 --> 00:51:48,738
my voice is fine.
1566
00:51:48,738 --> 00:51:50,373
My voice is fine.
1567
00:51:50,373 --> 00:51:54,311
And now 2 hours later, you can't speak.
1568
00:51:54,578 --> 00:51:55,479
Okay?
1569
00:51:55,479 --> 00:51:56,046
You tell me
1570
00:51:56,046 --> 00:51:58,014
I shouldn't be working for Teladoc.
1571
00:51:58,014 --> 00:52:00,450
I heard it just like that.
1572
00:52:00,717 --> 00:52:01,785
You're good.
1573
00:52:01,785 --> 00:52:03,153
Feel better, buddy?
1574
00:52:03,153 --> 00:52:04,387
I try to power through the day.
1575
00:52:04,387 --> 00:52:05,021
This has been
1576
00:52:05,021 --> 00:52:07,090
another episode of On the Floor
1577
00:52:07,090 --> 00:52:08,825
with Wayne and Rob.
1578
00:52:08,825 --> 00:52:18,735
Please stay tuned for our next episode.