Wayne and Rob host Adam Bissey with Floors By The Shore to discuss moisture in hardwood flooring. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/
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Hello and welcome
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to another episode of On the Floor
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with Wayne and Rob
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and Wayne
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Highlander Director of Sales
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for Bona Adhesives.
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I'm Rob Johnson from Bona Training.
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I think that was my best one yet, Rob.
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You did really good there.
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I think I got used to.
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Loud right through to the end of Friday.
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You came through?
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Yes. The third one of the day.
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So much better. I'm proud.
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Thank. Enjoy the weekend.
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There you go.
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Rob, we have a special guest
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with us today.
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I've known Adam for a while,
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but I've followed him for even longer
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than that.
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We're talking with Adam.
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Busy with flaws by this year.
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And thanks for being on, Adam.
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Yeah, thanks for having me, guys.
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And maybe just give us a little
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bit about your background.
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Oh, well, I
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started
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in the flooring business with my father
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when I was a kid.
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My father mostly did
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carpet and refinishing of vinyl floors.
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And I started my own business
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in the nineties, and
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I quickly got into hardwood
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in the nineties.
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That really stuck with that.
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My father was more into the carpet world,
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but I kind of like the refinishing,
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believe it or not, of vinyl floors.
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Back in the day
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when I was when I was really young, back
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the back in the eighties.
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And I like the refinishing process.
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And so it was a natural kind of fit
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for me
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to start
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thinking about hardwood floors and
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and the refinishing of that.
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So I really kind of
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kind of stuck with me.
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Plus, wood is such a
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a bigger part of people's
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flooring options today.
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So obviously,
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if you want to have business
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that's successful,
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you want to make money.
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I think wood is
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is always the best choice.
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Plus, I'm very into,
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you know, renewable resources, things
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that last.
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What I found out from doing maintenance
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on floors when I was younger was that,
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you know, the flooring
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choice that you made,
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really, and how you maintained
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it was a big part of how long it lasted,
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you know, because you buy cheap products.
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They don't last.
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They're not stored properly
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and nobody's really happy with it.
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But if you spend the extra money
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upfront,
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you buy products that are renewable
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and restore able,
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then you can have floors
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that last, you know, generations.
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And so I,
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I guess I got a real view of that
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by starting out
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on the maintenance side
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first before I got into installation
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and really saw what people were happy
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with, what they weren't happy
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with, why
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some decisions were poor
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and why other ones were great.
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And I always felt that wood was by far
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the best choice
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for flooring for people's homes,
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even even back in the eighties.
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And then, obviously,
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as it got more popular in the nineties,
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it just took to it, I guess.
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And my father wasn't
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really that big into wood,
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as I mentioned.
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But but when I started my own business,
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I knew that's what
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I really wanted to focus on.
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So a lot of
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it was self-taught in the beginning
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until I realized that,
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you know,
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there was a lot more to it
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than I could teach myself
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and ended up going to WFA school.
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Going to school, realized that you met
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amazing people in those courses.
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Got to form some great contacts
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and great relationships with you guys.
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On the bonus side with Jeff of
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and Frank Cappuccino,
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those are guys that I
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call on a regular basis
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to get information from.
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They really helped me in my business by.
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And in fact, I just called Frank today
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about a situation
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where somebody wants me
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to install some wood
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flooring on a ceiling, something I
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really haven't done a lot of.
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But it's a builder I do work for
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and they're really
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they really need some help.
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So I figured, hey,
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let's see if we can get this done
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for them.
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And it's great having a group of people
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that I could call on
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to get information from
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because you can do everything,
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that's for sure.
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But I try to have the answers
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for people by knowing
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you ask people to call.
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And you mentioned a little bit about that
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in your article
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about having good partners.
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And
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so before we get it, in the article
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that I'm referencing,
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you guys
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is, is an article written by Adam Busy.
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It's it's entitled
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What Lies Beneath
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How I Prevent Moisture Problems
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Before the Sale.
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And it's wood for Business magazine
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and I'm going to get into that.
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But before I do,
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I just want to ask you
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also, you do a lot on Instagram
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and I follow you on Instagram
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and you have a
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you know,
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you've got a lot of great pictures
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of some you're
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you're in
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some very high
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end floors, man or homes,
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and you do some beautiful jobs.
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But what I like about yours
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also is
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you go into detail,
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a lot of detail of behind the scenes and
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what have you and the techniques
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and the reason why you do certain things
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and what have you and explain it.
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And and I think that's
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I love that
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because it's a great learning tool
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for other other people as well.
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People in the trades and
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homeowners alike.
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Yeah.
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Thank you.
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I, I feel like I guess
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I'm sort of a natural teacher.
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I've always took to it.
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I always like to train
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my guys who are coming on
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and it
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and it gives me a lot of satisfaction.
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And also, I think I help homeowners,
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you know, who follow me and get to see
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because I point out things
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why they look the way they do,
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what could have been done differently
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and why their flaws have issues.
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I feel like
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people have floor
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issues all over the country,
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and if I could
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help somebody out there
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by making a post saying
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this is wrong, this is wrong,
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this is how it should be done.
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And, you know,
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I feel like it helps me sleep
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better at night for sure.
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It's nice.
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So first of all,
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what prompted you to write the article?
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This is
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what I really like,
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you know,
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encourage people
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to go to their
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article and read the article
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because it is
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one of the most in-depth article
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I've read on the subjects
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and some great pictures
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that illustrates everything
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in great detail.
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And so it's very much well worth reading.
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And so what prompted you
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to write the article?
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Well, Kim contacted me from wood floor
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business
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a little while back,
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and we did an article on metal illness.
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So I was posting on metal inlays
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and how I learned how to do that.
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And WFA Advanced School from
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from Jason Alquist.
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And, and so I was posting about that,
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how we do it
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and she wanted to do an article on that.
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So I originally did an article on
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metal inlays.
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And through talking with Kim,
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we just,
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you know,
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we just started talking about
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lots of other things too,
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because she's very easy to talk to
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and she's really
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wonderful person to work with.
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And her and I spoke about lots of things
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and it just naturally came up,
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I think, in a conversation,
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something that was happening in my life
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at that time
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with the wood floor
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and how I was handling it with moisture.
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And and she stated to me, she said,
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I have more requests
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for moisture articles
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than I do for almost anything else.
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And she said, I feel like I've done
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so many moisture articles that I, I,
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my the way I presented it to her,
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she said, was, was unique
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and that she would really love
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to do an article
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based on the way that I look at jobs
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and the way that I handle them
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and my relationship
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with my moisture expert
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who helps me, you know, solve my problems
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because that's the
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you know,
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the first thing I tell people is that I'm
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this is I'm not the expert here,
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but I have experts in my pocket.
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And if you're willing
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to fix the situation,
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then we can proceed and we can
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you know,
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we can guarantee that your floors
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are not going to have issues.
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And as most people know, the floors
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primarily have issues from moisture,
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moisture and subfloor flat.
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So that's what I find.
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And all the issues that I'm looking at,
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subfloor flatness is certainly an issue,
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but beyond that,
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I feel like moisture
286
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is just not thought about enough
287
00:08:18,130 --> 00:08:19,632
and maybe some think
288
00:08:19,632 --> 00:08:21,601
it's too complicated.
289
00:08:21,868 --> 00:08:22,768
I'm not really sure.
290
00:08:22,768 --> 00:08:23,803
But for me,
291
00:08:23,803 --> 00:08:24,871
I've found a
292
00:08:24,871 --> 00:08:27,073
great relationship in my moisture
293
00:08:27,073 --> 00:08:28,774
mitigation person
294
00:08:28,774 --> 00:08:30,543
and he does all types of things
295
00:08:30,543 --> 00:08:33,513
between encapsulation,
296
00:08:33,513 --> 00:08:36,616
dehumidification, ventilation
297
00:08:37,083 --> 00:08:39,151
and I just know
298
00:08:39,151 --> 00:08:40,620
when I need to bring him in.
299
00:08:40,620 --> 00:08:41,420
I sort of
300
00:08:41,420 --> 00:08:43,923
he likes to think of me as like
301
00:08:43,923 --> 00:08:45,424
basically a little bit of a weirdo
302
00:08:45,424 --> 00:08:48,261
because I have this innate sense
303
00:08:48,261 --> 00:08:49,262
of when there's
304
00:08:49,262 --> 00:08:51,430
a high moisture environment,
305
00:08:51,430 --> 00:08:54,767
I'm really sensitive to musty odors
306
00:08:54,767 --> 00:08:57,637
and molds, and in my body, just
307
00:08:58,037 --> 00:08:58,738
it's like it's
308
00:08:58,738 --> 00:08:59,372
almost like a red
309
00:08:59,372 --> 00:09:00,773
light is going off in my body.
310
00:09:00,773 --> 00:09:03,042
I sense it almost immediately,
311
00:09:03,042 --> 00:09:05,945
and it's something I thought was terrible
312
00:09:05,945 --> 00:09:07,313
when I was younger.
313
00:09:07,313 --> 00:09:09,615
And now as I've gotten older and
314
00:09:10,283 --> 00:09:12,685
doing estimates and figuring out people's
315
00:09:12,685 --> 00:09:15,154
issues, I have found that to be
316
00:09:15,154 --> 00:09:16,088
quite beneficial
317
00:09:17,189 --> 00:09:18,424
because I
318
00:09:18,758 --> 00:09:19,892
really
319
00:09:19,892 --> 00:09:21,260
always go into the basement,
320
00:09:21,260 --> 00:09:23,596
I always look into the crawl space.
321
00:09:23,596 --> 00:09:25,264
I'm called in often two floors
322
00:09:25,264 --> 00:09:26,599
that were cups
323
00:09:26,599 --> 00:09:28,401
and you know, why did they come up?
324
00:09:28,401 --> 00:09:30,169
What's going on? How do we fix it?
325
00:09:30,169 --> 00:09:31,837
A lot of times
326
00:09:32,038 --> 00:09:32,805
they're just calling me in
327
00:09:32,805 --> 00:09:33,539
to sand, the floors.
328
00:09:33,539 --> 00:09:35,074
They're not even really aware of
329
00:09:35,074 --> 00:09:37,043
what's happening to the floors
330
00:09:37,043 --> 00:09:39,211
and the fact that they're cups
331
00:09:39,211 --> 00:09:39,779
or the fact
332
00:09:39,779 --> 00:09:41,147
that their environment in their home
333
00:09:41,147 --> 00:09:44,083
is really poor.
334
00:09:44,083 --> 00:09:45,051
And I've learned this from
335
00:09:45,051 --> 00:09:46,519
Gary, who's my expert
336
00:09:46,519 --> 00:09:48,921
that I deal with from Gnash,
337
00:09:48,921 --> 00:09:51,123
and I really feel like every floor guy
338
00:09:51,223 --> 00:09:53,292
should make a connection
339
00:09:53,292 --> 00:09:54,961
with a person like,
340
00:09:54,961 --> 00:09:57,463
like I have with Gary Szymanski from that
341
00:09:58,431 --> 00:10:01,100
because I feel like that's one
342
00:10:01,500 --> 00:10:02,868
that's somebody that you can
343
00:10:04,070 --> 00:10:05,671
pass business on to.
344
00:10:05,671 --> 00:10:08,341
And I really enjoyed, you know,
345
00:10:08,774 --> 00:10:11,143
passing business on to the people that I
346
00:10:11,277 --> 00:10:13,579
that I like and helping them out.
347
00:10:13,579 --> 00:10:15,948
So I helped grow his business.
348
00:10:15,948 --> 00:10:17,550
I trust him,
349
00:10:17,550 --> 00:10:19,552
you know, I trust him with my customers.
350
00:10:19,552 --> 00:10:20,853
I trust that he's always going to do
351
00:10:20,853 --> 00:10:22,088
the right thing.
352
00:10:22,088 --> 00:10:24,690
And and ultimately, I think he makes me
353
00:10:24,690 --> 00:10:25,891
look better.
354
00:10:25,891 --> 00:10:26,993
You know, a lot of times
355
00:10:26,993 --> 00:10:28,160
I will call him on the job
356
00:10:28,160 --> 00:10:29,295
site or answer.
357
00:10:29,295 --> 00:10:30,396
Sometimes I'll even come over
358
00:10:30,396 --> 00:10:31,530
and look at the situation
359
00:10:31,530 --> 00:10:33,165
while I'm still there.
360
00:10:33,165 --> 00:10:35,735
And there's just a lot of unknowns.
361
00:10:36,702 --> 00:10:38,004
And we have a lot of building
362
00:10:38,004 --> 00:10:39,005
practices around here
363
00:10:39,005 --> 00:10:40,339
between basements, crawl
364
00:10:40,339 --> 00:10:41,941
spaces and slabs.
365
00:10:41,941 --> 00:10:43,009
So we have like a mixture
366
00:10:43,009 --> 00:10:44,477
here in New Jersey.
367
00:10:44,477 --> 00:10:45,878
We don't have just slabs
368
00:10:45,878 --> 00:10:47,380
or just basements.
369
00:10:47,380 --> 00:10:49,715
And crawl spaces are
370
00:10:49,715 --> 00:10:51,751
really probably the worst part
371
00:10:51,751 --> 00:10:53,519
of what we deal with,
372
00:10:53,519 --> 00:10:54,587
because I find that
373
00:10:54,587 --> 00:10:55,321
most people
374
00:10:55,321 --> 00:10:57,657
don't want to go into their crawl space.
375
00:10:57,657 --> 00:10:59,792
It's kind of the no man's land.
376
00:10:59,792 --> 00:11:01,293
You know, I, I have a
377
00:11:01,293 --> 00:11:03,062
I have a hatch down there.
378
00:11:03,062 --> 00:11:04,230
I've looked in there, but,
379
00:11:04,230 --> 00:11:05,831
you know, I'm not going in there.
380
00:11:05,831 --> 00:11:07,333
Right? Right.
381
00:11:07,333 --> 00:11:08,434
Some people have dirt
382
00:11:10,336 --> 00:11:12,004
and they think that that's
383
00:11:12,004 --> 00:11:14,173
okay to have dirt
384
00:11:14,173 --> 00:11:16,275
in their crawl space exposed.
385
00:11:16,275 --> 00:11:18,844
And that's where I educate them that
386
00:11:18,844 --> 00:11:20,012
that just
387
00:11:20,046 --> 00:11:21,347
that just can't be
388
00:11:21,347 --> 00:11:23,282
it needs to be encapsulated.
389
00:11:23,282 --> 00:11:24,483
And generally from that point,
390
00:11:24,483 --> 00:11:26,819
it needs to be humidified.
391
00:11:26,819 --> 00:11:27,753
But there are times
392
00:11:27,753 --> 00:11:31,657
where he humidify and ventilate.
393
00:11:31,657 --> 00:11:34,727
Stale air is often a big part of it.
394
00:11:34,727 --> 00:11:36,228
And I think that's why
395
00:11:36,228 --> 00:11:37,596
my senses go off,
396
00:11:37,596 --> 00:11:40,433
because I can sense the stale air and it
397
00:11:40,599 --> 00:11:41,867
and it really affects me
398
00:11:41,867 --> 00:11:44,003
where I instantly get sick to my stomach.
399
00:11:44,003 --> 00:11:46,172
I get a headache almost instantly.
400
00:11:46,172 --> 00:11:50,009
And and so I always when I'm looking,
401
00:11:50,009 --> 00:11:51,811
especially when I'm looking at
402
00:11:53,012 --> 00:11:54,714
if the floors are flat and I go in
403
00:11:54,714 --> 00:11:56,816
and to look at a sand job
404
00:11:56,816 --> 00:11:58,851
and there's nothing wrong that I can see.
405
00:11:59,218 --> 00:12:00,386
I don't always go into the
406
00:12:00,386 --> 00:12:01,554
basement and look at things
407
00:12:03,022 --> 00:12:03,756
because generally
408
00:12:03,756 --> 00:12:05,191
I you know,
409
00:12:05,191 --> 00:12:06,759
I'm not installing new floors.
410
00:12:06,759 --> 00:12:08,861
So the moisture content of that area
411
00:12:08,861 --> 00:12:10,563
is not quite as important for me.
412
00:12:10,563 --> 00:12:12,798
But when I'm installing a new floor,
413
00:12:13,232 --> 00:12:16,235
I insist on going into whatever area
414
00:12:16,836 --> 00:12:19,105
would be under those floors and
415
00:12:19,171 --> 00:12:20,639
and checking out what's going on
416
00:12:20,639 --> 00:12:22,108
and, you know, making sure
417
00:12:22,108 --> 00:12:24,510
that it's fixed before I put a floor.
418
00:12:24,510 --> 00:12:25,077
So I,
419
00:12:25,578 --> 00:12:27,913
I, I find that if you fix that situation
420
00:12:27,913 --> 00:12:30,182
before I get there, before I do my work,
421
00:12:30,616 --> 00:12:31,851
then we're not going to have
422
00:12:31,851 --> 00:12:34,053
any problems. With course.
423
00:12:34,253 --> 00:12:34,520
You know,
424
00:12:34,520 --> 00:12:35,321
one of the things
425
00:12:35,321 --> 00:12:37,890
I got from the article that I think
426
00:12:39,225 --> 00:12:41,827
a lot of law guys are guilty of
427
00:12:43,028 --> 00:12:45,164
was how you use other traits
428
00:12:46,499 --> 00:12:48,300
and how you rely on other traits.
429
00:12:48,300 --> 00:12:50,536
Moving gas lines, moving toilets,
430
00:12:51,036 --> 00:12:52,671
plumbing, things like that.
431
00:12:52,671 --> 00:12:53,906
Because I think we all
432
00:12:53,906 --> 00:12:55,841
at one time in our life
433
00:12:55,841 --> 00:12:56,275
said, Yeah,
434
00:12:56,275 --> 00:12:56,942
I can do this,
435
00:12:56,942 --> 00:12:57,676
I can do that,
436
00:12:57,676 --> 00:12:59,311
put a toilet back for people.
437
00:12:59,311 --> 00:13:01,380
And now sometimes
438
00:13:01,380 --> 00:13:02,882
when I read that, I was like,
439
00:13:02,882 --> 00:13:04,550
that's definitely the way to go
440
00:13:04,550 --> 00:13:08,220
use other people.
441
00:13:08,220 --> 00:13:08,654
Yeah.
442
00:13:08,654 --> 00:13:10,022
And if you're not an expert
443
00:13:10,022 --> 00:13:10,656
in that trade,
444
00:13:10,656 --> 00:13:11,524
I mean, we have enough to do
445
00:13:11,524 --> 00:13:12,792
on our trade, right,
446
00:13:12,792 --> 00:13:13,392
that we don't have
447
00:13:13,392 --> 00:13:14,193
we can, you know,
448
00:13:14,193 --> 00:13:17,196
let people do what they do for a living.
449
00:13:17,196 --> 00:13:18,898
You also there's a quote that I
450
00:13:18,898 --> 00:13:20,633
that I love what you said here
451
00:13:20,633 --> 00:13:21,967
that I think it says everything
452
00:13:21,967 --> 00:13:23,569
is that water always wins.
453
00:13:24,737 --> 00:13:27,206
That's a great quote.
454
00:13:27,206 --> 00:13:28,541
But, you know,
455
00:13:28,541 --> 00:13:29,775
when you first start sanding floor,
456
00:13:29,775 --> 00:13:31,143
you first go into business for yourself.
457
00:13:31,143 --> 00:13:32,912
We first started sanding floors.
458
00:13:32,912 --> 00:13:33,612
You know, it
459
00:13:33,612 --> 00:13:34,480
life is pretty simple
460
00:13:34,480 --> 00:13:35,247
because you don't know
461
00:13:35,247 --> 00:13:36,515
what you don't know.
462
00:13:36,515 --> 00:13:36,816
You know,
463
00:13:36,816 --> 00:13:38,851
you see a cup floor, you walk in, you go
464
00:13:39,151 --> 00:13:40,853
I sand floors. I mean, that's what we do.
465
00:13:40,853 --> 00:13:42,621
We do sand floors and whatever.
466
00:13:42,621 --> 00:13:45,724
But it's so much being a floor contractor
467
00:13:46,292 --> 00:13:48,661
and an expert is so much more than that.
468
00:13:48,661 --> 00:13:49,028
Right.
469
00:13:49,028 --> 00:13:49,361
I mean,
470
00:13:49,361 --> 00:13:50,095
because like you said,
471
00:13:50,095 --> 00:13:51,397
I mean, you go on that floor,
472
00:13:51,397 --> 00:13:53,232
it's cups up for a reason.
473
00:13:53,232 --> 00:13:54,733
And after you leave,
474
00:13:54,733 --> 00:13:55,634
it's going to be flat.
475
00:13:55,634 --> 00:13:57,269
But yeah, it can absolutely.
476
00:13:57,269 --> 00:14:00,172
You have not fixed the problem
477
00:14:00,172 --> 00:14:00,673
and you might
478
00:14:00,673 --> 00:14:02,441
they may have a reoccurring issue.
479
00:14:02,441 --> 00:14:05,177
So how do you you know,
480
00:14:06,512 --> 00:14:07,413
people don't like
481
00:14:07,413 --> 00:14:08,414
you say in your article,
482
00:14:08,414 --> 00:14:10,549
I mean, people don't mind spend $10,000
483
00:14:10,549 --> 00:14:11,417
on something they're going to see
484
00:14:11,417 --> 00:14:12,017
that's beautiful
485
00:14:12,017 --> 00:14:12,818
that they walk around like,
486
00:14:12,818 --> 00:14:15,621
oh, my gosh, it looks beautiful.
487
00:14:15,621 --> 00:14:18,924
But spending $10,000 on a water problem
488
00:14:18,924 --> 00:14:19,658
underneath the house
489
00:14:19,658 --> 00:14:21,193
that they're never going to see
490
00:14:21,193 --> 00:14:22,494
is a little tougher conversation.
491
00:14:22,494 --> 00:14:25,097
Huh? It definitely is.
492
00:14:25,397 --> 00:14:26,765
And it takes people some time,
493
00:14:26,765 --> 00:14:28,133
I think, to absorb
494
00:14:28,133 --> 00:14:29,335
all the information
495
00:14:29,335 --> 00:14:31,604
that we give them, absorb the costs.
496
00:14:32,171 --> 00:14:32,404
But I
497
00:14:32,404 --> 00:14:34,273
simply explain to them, like, I'm here
498
00:14:34,273 --> 00:14:36,242
because your floors look terrible
499
00:14:36,242 --> 00:14:37,643
and I can make them
500
00:14:37,643 --> 00:14:39,411
look great temporarily.
501
00:14:39,411 --> 00:14:41,146
But if they're going to come up again,
502
00:14:41,146 --> 00:14:43,215
you're we're right back to where we were.
503
00:14:43,215 --> 00:14:45,150
And even if you dry the situation out
504
00:14:45,150 --> 00:14:46,018
after that point,
505
00:14:46,018 --> 00:14:47,353
they may correct themselves
506
00:14:47,353 --> 00:14:48,821
to a certain extent.
507
00:14:48,821 --> 00:14:50,489
But what I usually find is
508
00:14:50,489 --> 00:14:51,390
they're never right again
509
00:14:51,390 --> 00:14:52,358
until you sand them
510
00:14:53,359 --> 00:14:54,727
and they have to be
511
00:14:54,727 --> 00:14:57,396
dried before they're sanded.
512
00:14:57,897 --> 00:14:58,197
You know,
513
00:14:58,197 --> 00:14:59,098
because we're all familiar
514
00:14:59,098 --> 00:15:00,199
with crowning
515
00:15:00,199 --> 00:15:02,635
and sanding a wet floor and then it dries
516
00:15:02,935 --> 00:15:04,436
and then it crowns.
517
00:15:04,436 --> 00:15:06,872
So I really want to,
518
00:15:06,872 --> 00:15:07,239
you know,
519
00:15:07,239 --> 00:15:08,874
take care of the moisture situation
520
00:15:08,874 --> 00:15:10,142
before we do anything.
521
00:15:10,142 --> 00:15:11,310
Generally, I'm telling them
522
00:15:11,310 --> 00:15:13,212
that I want that corrected
523
00:15:13,212 --> 00:15:17,116
and I want his systems going for a solid
524
00:15:17,149 --> 00:15:18,417
2 to 3 months before
525
00:15:18,417 --> 00:15:20,252
I come in and do my thing.
526
00:15:20,252 --> 00:15:21,420
And there's no doubt
527
00:15:21,420 --> 00:15:22,955
we turn some people off.
528
00:15:22,955 --> 00:15:24,256
I mean, there's
529
00:15:24,256 --> 00:15:27,192
we don't get every job, that is for sure.
530
00:15:27,192 --> 00:15:28,560
All we could do is educate them
531
00:15:28,560 --> 00:15:29,595
if they don't go
532
00:15:29,595 --> 00:15:33,365
the route of the way we believe, then,
533
00:15:33,399 --> 00:15:33,866
you know,
534
00:15:33,866 --> 00:15:35,734
so you need a horse to water, right?
535
00:15:35,734 --> 00:15:37,836
But you can't make them drink.
536
00:15:37,836 --> 00:15:39,972
And and I just believe it
537
00:15:41,040 --> 00:15:43,575
through through my training, you know,
538
00:15:44,143 --> 00:15:46,445
I also have an undergraduate in biology,
539
00:15:46,912 --> 00:15:48,113
so I,
540
00:15:48,280 --> 00:15:50,516
I really enjoy the education process
541
00:15:51,283 --> 00:15:51,850
throughout.
542
00:15:51,850 --> 00:15:54,186
I enjoyed it in college,
543
00:15:54,453 --> 00:15:57,256
enjoyed it and WFA and through going to
544
00:15:57,723 --> 00:15:58,457
and I,
545
00:15:58,457 --> 00:16:00,759
you know, just a seeker of of knowledge
546
00:16:00,759 --> 00:16:01,660
I guess
547
00:16:01,660 --> 00:16:02,861
and and I
548
00:16:02,861 --> 00:16:03,696
so I really enjoy it
549
00:16:03,696 --> 00:16:05,197
when I meet other people like that.
550
00:16:05,197 --> 00:16:06,632
And my friend
551
00:16:06,632 --> 00:16:08,200
Gary is certainly like that.
552
00:16:08,200 --> 00:16:08,600
So I'm
553
00:16:08,600 --> 00:16:10,936
constantly getting an education from him
554
00:16:10,936 --> 00:16:13,439
on, on how things are, why they are,
555
00:16:14,039 --> 00:16:16,442
why it's doing what it is.
556
00:16:16,442 --> 00:16:17,843
And you can see from the article
557
00:16:17,843 --> 00:16:19,878
the pictures of his finished product.
558
00:16:19,878 --> 00:16:20,879
I mean, it's
559
00:16:20,879 --> 00:16:21,714
you know, you could
560
00:16:21,714 --> 00:16:23,215
you could basically live down there
561
00:16:23,215 --> 00:16:24,216
on these crawl spaces.
562
00:16:24,216 --> 00:16:25,317
I'm sure you've been in a
563
00:16:25,317 --> 00:16:26,518
plenty of crawl spaces that
564
00:16:26,518 --> 00:16:27,319
didn't look so hot.
565
00:16:28,387 --> 00:16:29,488
And
566
00:16:29,788 --> 00:16:31,090
I think it just the
567
00:16:31,090 --> 00:16:32,791
people don't think about it,
568
00:16:32,791 --> 00:16:33,392
you know, into
569
00:16:33,392 --> 00:16:34,727
some of the building practices
570
00:16:34,727 --> 00:16:36,628
that are standard,
571
00:16:36,628 --> 00:16:37,730
like vents
572
00:16:37,730 --> 00:16:39,732
that are just open to the outside air
573
00:16:40,165 --> 00:16:42,468
and we have our microclimate here
574
00:16:42,468 --> 00:16:44,003
in Jersey is super,
575
00:16:44,003 --> 00:16:45,437
super dry, super moist.
576
00:16:45,437 --> 00:16:48,007
It's all over the place, super hot.
577
00:16:48,007 --> 00:16:50,009
And it gets pretty cold at times.
578
00:16:50,009 --> 00:16:51,510
And I explain to them that
579
00:16:51,510 --> 00:16:52,111
what's happening
580
00:16:52,111 --> 00:16:53,312
outside is just happening
581
00:16:53,312 --> 00:16:54,646
underneath your home.
582
00:16:54,646 --> 00:16:56,648
And if you just have opened
583
00:16:56,648 --> 00:16:57,683
vents to the outside,
584
00:16:57,683 --> 00:16:59,685
then everything under your floors
585
00:16:59,685 --> 00:17:01,420
is lumber for the most part,
586
00:17:01,420 --> 00:17:02,554
and it's all being affected
587
00:17:02,554 --> 00:17:04,790
by the environment outside.
588
00:17:04,790 --> 00:17:07,393
So here's my thoughts about that.
589
00:17:07,493 --> 00:17:08,527
So, you know, yeah,
590
00:17:08,527 --> 00:17:09,428
you're going to lose some jobs,
591
00:17:09,428 --> 00:17:09,962
no question.
592
00:17:09,962 --> 00:17:10,662
And that's fine.
593
00:17:10,662 --> 00:17:11,697
I mean, some of the best jobs
594
00:17:11,697 --> 00:17:13,332
are the ones you don't get. Right.
595
00:17:13,332 --> 00:17:15,634
But also you can sleep better at night.
596
00:17:15,901 --> 00:17:17,102
It helps you on the other side
597
00:17:17,102 --> 00:17:17,903
because, you know,
598
00:17:17,903 --> 00:17:19,071
with the work you're doing,
599
00:17:19,071 --> 00:17:20,305
you can feel better about the work
600
00:17:20,305 --> 00:17:21,106
you're doing
601
00:17:21,106 --> 00:17:22,741
because you're doing it responsibly
602
00:17:22,741 --> 00:17:23,542
and what have you.
603
00:17:23,542 --> 00:17:24,910
And, you know,
604
00:17:24,910 --> 00:17:26,478
there's less chances and issues
605
00:17:26,478 --> 00:17:27,880
you're going to have down the road.
606
00:17:27,880 --> 00:17:28,480
So I think that's
607
00:17:28,480 --> 00:17:30,516
where you get it back in and it's been
608
00:17:30,582 --> 00:17:31,750
it's just
609
00:17:31,750 --> 00:17:32,718
it's good for your business
610
00:17:32,718 --> 00:17:34,520
is good for your clients.
611
00:17:34,520 --> 00:17:36,155
But this guy that you mentioned,
612
00:17:36,155 --> 00:17:38,524
that Gary is his name. Yes.
613
00:17:38,857 --> 00:17:40,125
So someone look,
614
00:17:40,125 --> 00:17:40,959
someone living in
615
00:17:40,959 --> 00:17:42,127
in a different part of the country
616
00:17:42,127 --> 00:17:43,862
in Texas or somewhere else.
617
00:17:43,862 --> 00:17:46,165
Who do you go to look for for this guy?
618
00:17:46,198 --> 00:17:47,599
What company?
619
00:17:47,599 --> 00:17:50,402
Who do you seek out even for this trade?
620
00:17:50,402 --> 00:17:52,037
Who do you look for?
621
00:17:52,071 --> 00:17:54,106
I mean, he's an expert in this industry,
622
00:17:54,106 --> 00:17:55,874
but how would you seek this guy out?
623
00:17:57,743 --> 00:17:58,911
That's a good question.
624
00:17:58,911 --> 00:18:00,012
I guess I just got lucky
625
00:18:00,012 --> 00:18:02,614
and I met him at a networking event.
626
00:18:02,614 --> 00:18:03,849
But generally,
627
00:18:03,849 --> 00:18:04,683
they're going to be mold
628
00:18:04,683 --> 00:18:08,220
experts, mold or mediators
629
00:18:08,220 --> 00:18:10,189
and moisture mediators.
630
00:18:10,189 --> 00:18:12,124
A lot of times they would maybe
631
00:18:12,124 --> 00:18:12,558
look up
632
00:18:12,558 --> 00:18:14,760
like humidex systems dehumidification,
633
00:18:15,294 --> 00:18:17,763
but generally environmental air quality.
634
00:18:18,330 --> 00:18:18,931
Okay, that's
635
00:18:18,931 --> 00:18:19,465
what if you
636
00:18:19,465 --> 00:18:21,667
if you Googled environmental air quality,
637
00:18:22,301 --> 00:18:24,336
I would guarantee that some
638
00:18:24,837 --> 00:18:26,772
something would come up in your area
639
00:18:26,772 --> 00:18:28,574
that would help you form a relationship
640
00:18:28,574 --> 00:18:30,175
with a company like this.
641
00:18:30,175 --> 00:18:31,710
And there are several around here.
642
00:18:31,710 --> 00:18:33,812
I've dealt with several in the past.
643
00:18:33,812 --> 00:18:35,514
You really just like anything
644
00:18:35,514 --> 00:18:37,382
there's great floor guys and
645
00:18:37,382 --> 00:18:38,851
and not so great floor guys
646
00:18:38,851 --> 00:18:40,953
and same thing in every trade.
647
00:18:40,953 --> 00:18:41,553
I,
648
00:18:41,653 --> 00:18:43,021
I went through a few people
649
00:18:43,021 --> 00:18:45,124
before I really settled on Gary
650
00:18:45,591 --> 00:18:48,494
and formed my relationship with him.
651
00:18:48,494 --> 00:18:49,928
So you just,
652
00:18:49,928 --> 00:18:51,530
you have to look like anything else.
653
00:18:51,530 --> 00:18:53,866
I take notice when I'm on job sites.
654
00:18:54,700 --> 00:18:55,267
I really like
655
00:18:55,267 --> 00:18:57,202
to take notice of other trades.
656
00:18:57,202 --> 00:18:58,203
I'm a big fan.
657
00:18:58,203 --> 00:19:01,240
I'm a big believer in givers gain and
658
00:19:02,040 --> 00:19:04,309
and so I really like to pass business
659
00:19:04,510 --> 00:19:06,378
to people that I think are
660
00:19:06,378 --> 00:19:07,746
really add value
661
00:19:08,814 --> 00:19:10,282
for my customers
662
00:19:10,282 --> 00:19:11,116
and they,
663
00:19:11,116 --> 00:19:11,450
you know,
664
00:19:11,450 --> 00:19:14,019
and they ultimately make me look good.
665
00:19:14,019 --> 00:19:15,954
And I hope that they pass me business
666
00:19:15,954 --> 00:19:18,423
the same way, whether they do or not is,
667
00:19:19,057 --> 00:19:21,593
is doesn't really matter
668
00:19:21,593 --> 00:19:24,596
because again, it makes me feel good
669
00:19:24,596 --> 00:19:25,831
that I'm helping a customer
670
00:19:25,831 --> 00:19:27,633
and I feel like,
671
00:19:27,633 --> 00:19:27,866
you know,
672
00:19:27,866 --> 00:19:29,401
there are so many smart people out there,
673
00:19:29,401 --> 00:19:30,636
but when it comes to their house,
674
00:19:30,636 --> 00:19:32,771
they are really clueless.
675
00:19:33,605 --> 00:19:34,940
Like they really just don't know
676
00:19:34,940 --> 00:19:35,908
their systems,
677
00:19:35,908 --> 00:19:38,944
their heating, their cooling.
678
00:19:38,944 --> 00:19:39,778
They really just don't know
679
00:19:39,778 --> 00:19:40,913
a lot about building.
680
00:19:40,913 --> 00:19:41,847
But they're, you know,
681
00:19:41,847 --> 00:19:43,182
they're professional people
682
00:19:43,182 --> 00:19:45,684
who who have a really good job
683
00:19:45,684 --> 00:19:47,920
and very smart at what they do.
684
00:19:47,920 --> 00:19:48,754
But but
685
00:19:48,754 --> 00:19:50,422
when it comes to the building practices
686
00:19:50,422 --> 00:19:52,524
and how things are done, they
687
00:19:52,524 --> 00:19:54,927
they don't know Butkus and
688
00:19:55,294 --> 00:19:56,428
and I'm really happy
689
00:19:56,428 --> 00:19:57,996
to educate them a little bit.
690
00:19:57,996 --> 00:20:00,098
And I guess the same reason I like
691
00:20:00,098 --> 00:20:01,400
to educate my
692
00:20:01,400 --> 00:20:02,234
my employees
693
00:20:02,234 --> 00:20:04,203
and teach them how to do things.
694
00:20:04,203 --> 00:20:06,271
We're starting an apprenticeship program
695
00:20:06,271 --> 00:20:07,873
through the of as well
696
00:20:09,608 --> 00:20:11,310
that I think that
697
00:20:11,310 --> 00:20:13,011
knowledge is really key
698
00:20:13,011 --> 00:20:15,214
to doing everything properly.
699
00:20:15,214 --> 00:20:15,747
I get a lot
700
00:20:15,747 --> 00:20:18,217
I get some feedback to my Instagram,
701
00:20:18,217 --> 00:20:18,417
you know,
702
00:20:18,951 --> 00:20:21,587
you know, certifications are bullshit.
703
00:20:21,587 --> 00:20:22,120
I'm sorry,
704
00:20:22,120 --> 00:20:22,921
I don't know if I should say that,
705
00:20:22,921 --> 00:20:26,792
but you're fine.
706
00:20:26,792 --> 00:20:28,460
And you know how they're out there.
707
00:20:28,460 --> 00:20:30,128
You say that
708
00:20:30,128 --> 00:20:31,697
that people should be certified
709
00:20:31,697 --> 00:20:33,498
to do what we do.
710
00:20:33,498 --> 00:20:34,666
And that's not right.
711
00:20:34,666 --> 00:20:35,467
That's it's
712
00:20:35,467 --> 00:20:37,035
against our our,
713
00:20:37,035 --> 00:20:39,605
you know, our being an American.
714
00:20:39,605 --> 00:20:41,873
And I personally have a problem with it.
715
00:20:41,873 --> 00:20:42,441
I, you know,
716
00:20:42,441 --> 00:20:43,809
I think electricians and plumbers,
717
00:20:43,809 --> 00:20:45,477
they go through licensing and
718
00:20:45,477 --> 00:20:47,312
and they're forced
719
00:20:47,312 --> 00:20:48,380
to take testing
720
00:20:48,380 --> 00:20:50,616
to become like electrician and a plumber.
721
00:20:50,616 --> 00:20:53,151
But the rest of the trades out there
722
00:20:53,185 --> 00:20:55,420
really just get into the trade
723
00:20:55,420 --> 00:20:56,288
any way they want,
724
00:20:56,288 --> 00:20:57,022
whether they know
725
00:20:57,022 --> 00:20:58,390
what they're doing or not.
726
00:20:58,390 --> 00:20:58,890
And that's why
727
00:20:58,890 --> 00:21:01,593
there's so much bad out there, I think,
728
00:21:02,494 --> 00:21:05,097
because there's no forced training by
729
00:21:05,097 --> 00:21:06,031
anybody.
730
00:21:06,164 --> 00:21:07,366
It's not the way it is in Europe,
731
00:21:08,567 --> 00:21:09,768
but it is the way it is here.
732
00:21:09,768 --> 00:21:10,535
And I think that's
733
00:21:10,535 --> 00:21:11,770
why you get so many calls
734
00:21:11,770 --> 00:21:13,171
when on you know,
735
00:21:13,171 --> 00:21:14,806
I'm sure you get a lot of calls of
736
00:21:14,806 --> 00:21:15,941
what's going on here
737
00:21:15,941 --> 00:21:18,243
why from customers do probably
738
00:21:18,243 --> 00:21:18,944
I mean you got
739
00:21:18,944 --> 00:21:19,678
bonus sends me
740
00:21:19,678 --> 00:21:21,747
a lot of customers who
741
00:21:21,747 --> 00:21:24,082
were referred for problems
742
00:21:24,082 --> 00:21:26,752
and going to look at these problems
743
00:21:26,752 --> 00:21:27,252
right. Wow.
744
00:21:27,252 --> 00:21:28,453
Just a little education
745
00:21:28,453 --> 00:21:30,022
would have gone a long way here.
746
00:21:30,022 --> 00:21:31,556
And well,
747
00:21:31,556 --> 00:21:32,357
they say the,
748
00:21:32,357 --> 00:21:33,625
you know, knowledge is power,
749
00:21:33,625 --> 00:21:35,093
but knowledge isn't really power
750
00:21:35,093 --> 00:21:36,695
until it's applied.
751
00:21:36,695 --> 00:21:37,663
And I think
752
00:21:37,663 --> 00:21:38,997
a lot of guys will even know this.
753
00:21:38,997 --> 00:21:41,033
But I think the fear of losing a job
754
00:21:41,867 --> 00:21:43,302
because of telling the customer
755
00:21:43,302 --> 00:21:44,870
they're going to need to do $8,000
756
00:21:44,870 --> 00:21:45,337
worth of
757
00:21:46,004 --> 00:21:47,906
remediation work downstairs or whatever,
758
00:21:47,906 --> 00:21:50,008
I think scares a lot of guys off.
759
00:21:50,008 --> 00:21:52,844
But but I you know, I agree with you.
760
00:21:52,844 --> 00:21:53,578
I mean,
761
00:21:53,578 --> 00:21:54,746
I think it goes, Miles, of
762
00:21:54,746 --> 00:21:55,881
your credibility
763
00:21:55,881 --> 00:21:57,883
when you explain it to a homeowner
764
00:21:57,883 --> 00:21:59,151
and after were they done
765
00:21:59,151 --> 00:22:00,118
when, like you said, well,
766
00:22:00,118 --> 00:22:01,353
you look at pictures of that
767
00:22:01,353 --> 00:22:02,988
that that crawlspace
768
00:22:02,988 --> 00:22:04,623
before you did your work.
769
00:22:04,623 --> 00:22:06,091
And afterwards,
770
00:22:06,091 --> 00:22:07,159
I mean, like you said,
771
00:22:07,159 --> 00:22:08,493
it looks like you eat off that place.
772
00:22:08,493 --> 00:22:09,661
You could live down there.
773
00:22:09,661 --> 00:22:11,363
And they see the value
774
00:22:11,363 --> 00:22:13,198
and you get a happy customer
775
00:22:13,198 --> 00:22:14,399
with no complaints down the road.
776
00:22:14,399 --> 00:22:14,666
They're going to
777
00:22:14,666 --> 00:22:16,601
refer that guy to another job.
778
00:22:16,601 --> 00:22:19,304
So who does the encapsulation?
779
00:22:19,304 --> 00:22:20,138
Is it your crew
780
00:22:20,138 --> 00:22:22,641
or do you use Gary's crew?
781
00:22:22,641 --> 00:22:24,042
Gary, does all of that work?
782
00:22:24,042 --> 00:22:25,210
Anything in the crawl space?
783
00:22:25,210 --> 00:22:26,645
My my guys
784
00:22:26,645 --> 00:22:28,046
pretty much stay out of the crawl space.
785
00:22:29,047 --> 00:22:30,816
We look, we look
786
00:22:30,816 --> 00:22:32,517
see things that are issues.
787
00:22:32,517 --> 00:22:34,653
And then we just refer Gary immediately
788
00:22:35,320 --> 00:22:36,121
and bring him in.
789
00:22:36,121 --> 00:22:38,490
I mean, he's usually wearing a Tyvek suit
790
00:22:38,490 --> 00:22:40,992
and a respirator.
791
00:22:40,992 --> 00:22:41,760
You know, they're
792
00:22:41,760 --> 00:22:43,295
there's some really bad situations
793
00:22:43,295 --> 00:22:44,763
that I pulled him into.
794
00:22:44,763 --> 00:22:46,164
We had a restaurant recently
795
00:22:46,164 --> 00:22:47,065
that had
796
00:22:47,599 --> 00:22:48,667
a drain in the floor
797
00:22:48,667 --> 00:22:52,237
that was going just into the crawl space.
798
00:22:52,237 --> 00:22:53,672
They had a
799
00:22:53,672 --> 00:22:56,441
that is a pipe pipe from the bathroom
800
00:22:56,441 --> 00:22:57,109
that was just
801
00:22:57,109 --> 00:23:00,078
leaking sewage into the space title.
802
00:23:00,078 --> 00:23:02,280
Sometimes around here we had tidal
803
00:23:02,280 --> 00:23:03,548
water coming in to.
804
00:23:03,548 --> 00:23:05,751
So there's there's so many variables
805
00:23:05,751 --> 00:23:06,651
that I feel like
806
00:23:06,651 --> 00:23:07,586
unless you're an expert,
807
00:23:07,586 --> 00:23:09,721
you can't answer properly.
808
00:23:09,721 --> 00:23:11,223
And it's taken me my whole life
809
00:23:11,223 --> 00:23:12,724
to learn everything about wood floors.
810
00:23:12,724 --> 00:23:13,759
I feel like
811
00:23:14,025 --> 00:23:14,493
I can't fit
812
00:23:14,493 --> 00:23:16,061
any more information about all that.
813
00:23:16,061 --> 00:23:18,096
So I need to carry
814
00:23:18,096 --> 00:23:20,699
I need to call Gary and make sure that
815
00:23:21,666 --> 00:23:23,502
it's being treated properly.
816
00:23:23,502 --> 00:23:25,904
And, you know, sometimes I miss things
817
00:23:25,904 --> 00:23:29,040
and we're already into a job,
818
00:23:29,040 --> 00:23:30,442
definitely not perfect.
819
00:23:30,442 --> 00:23:32,310
And and then I have to
820
00:23:32,310 --> 00:23:34,413
we find things as we're removing things
821
00:23:34,413 --> 00:23:36,047
to find mold sometimes.
822
00:23:36,047 --> 00:23:36,882
I mean, what floor guy
823
00:23:36,882 --> 00:23:38,316
hasn't ripped up floors
824
00:23:38,316 --> 00:23:39,751
and found some rot or mold
825
00:23:39,751 --> 00:23:41,086
that was present
826
00:23:41,086 --> 00:23:42,687
and and saw something
827
00:23:42,687 --> 00:23:43,355
that was leaking
828
00:23:43,355 --> 00:23:44,923
that you weren't aware of.
829
00:23:44,923 --> 00:23:46,391
You know, and it's it's really
830
00:23:46,391 --> 00:23:46,958
it is mold
831
00:23:46,958 --> 00:23:48,059
and you should
832
00:23:48,059 --> 00:23:50,195
at that point, run an air scrubber.
833
00:23:50,195 --> 00:23:52,931
You should set up additional containment,
834
00:23:53,231 --> 00:23:54,065
and you should know how to
835
00:23:54,065 --> 00:23:55,500
treat that situation.
836
00:23:55,500 --> 00:23:57,102
Because if you don't, then you're
837
00:23:57,102 --> 00:23:58,103
you're getting mold spores
838
00:23:58,103 --> 00:23:59,671
throughout somebody's home.
839
00:23:59,671 --> 00:24:01,473
And if they have young kids,
840
00:24:01,473 --> 00:24:03,041
you know, it's just not a good idea.
841
00:24:03,041 --> 00:24:05,377
You have to be worried about people's
842
00:24:05,777 --> 00:24:08,380
air quality and
843
00:24:08,380 --> 00:24:08,713
I guess
844
00:24:08,713 --> 00:24:10,782
because I'm so sensitive to air quality
845
00:24:11,283 --> 00:24:14,052
that I'm probably more aware than most.
846
00:24:14,553 --> 00:24:18,123
And and also I have kids, so,
847
00:24:18,123 --> 00:24:19,591
you know, I'm more aware of
848
00:24:19,591 --> 00:24:20,725
maybe someone who
849
00:24:20,725 --> 00:24:21,760
doesn't have kids, maybe.
850
00:24:21,760 --> 00:24:22,694
I don't know. But
851
00:24:24,062 --> 00:24:24,796
I do.
852
00:24:24,796 --> 00:24:26,431
To me, it's a big concern.
853
00:24:26,431 --> 00:24:27,332
People's air quality
854
00:24:27,332 --> 00:24:29,634
between using dust list systems
855
00:24:29,634 --> 00:24:31,803
and setting up containment.
856
00:24:31,803 --> 00:24:34,172
And then if we find something that is
857
00:24:34,172 --> 00:24:34,940
that is off,
858
00:24:34,940 --> 00:24:37,309
that is taken care of by a professional,
859
00:24:37,309 --> 00:24:38,243
just as I said,
860
00:24:38,243 --> 00:24:40,111
with plumbers, electricians,
861
00:24:40,111 --> 00:24:42,714
you know, those those people have it
862
00:24:42,714 --> 00:24:44,816
their knowledge for a reason.
863
00:24:44,816 --> 00:24:45,851
And you need to call them in
864
00:24:45,851 --> 00:24:47,219
when you need them.
865
00:24:47,219 --> 00:24:48,453
I also have a structural guy
866
00:24:48,453 --> 00:24:50,522
that I talked about,
867
00:24:50,522 --> 00:24:52,290
lolly columns and things in here.
868
00:24:52,290 --> 00:24:56,061
And, you know, I they have educated me on
869
00:24:56,061 --> 00:24:57,562
how things should look
870
00:24:57,562 --> 00:25:00,232
and and then I just apply that on job.
871
00:25:00,532 --> 00:25:01,366
And I see it often.
872
00:25:01,366 --> 00:25:02,534
I see temporary
873
00:25:02,534 --> 00:25:04,536
lolly columns put into homes all the time
874
00:25:05,170 --> 00:25:07,272
and people just aren't aware.
875
00:25:07,539 --> 00:25:08,473
They've been living in the house
876
00:25:08,473 --> 00:25:10,175
for 20, 30 years
877
00:25:10,175 --> 00:25:11,142
and they've had a temporary
878
00:25:11,142 --> 00:25:11,843
lolly column
879
00:25:11,843 --> 00:25:13,144
within holding up their house
880
00:25:13,144 --> 00:25:14,479
for 30 years.
881
00:25:14,479 --> 00:25:15,881
And yeah, the house hasn't fallen
882
00:25:15,881 --> 00:25:17,883
in, but it's probably a good idea
883
00:25:17,883 --> 00:25:19,284
if you have a permanent like home,
884
00:25:19,284 --> 00:25:21,653
put it in a footing. Yes.
885
00:25:21,653 --> 00:25:23,722
I was so happy when I read that
886
00:25:23,722 --> 00:25:25,590
my house was built in the early fifties
887
00:25:27,058 --> 00:25:28,026
and when I read The
888
00:25:28,026 --> 00:25:28,627
Lilac Home
889
00:25:28,627 --> 00:25:30,061
should be the solid concrete
890
00:25:30,061 --> 00:25:32,597
steel encased with the concrete.
891
00:25:32,597 --> 00:25:33,331
I was like, All right,
892
00:25:33,331 --> 00:25:35,133
we get something going good in the house.
893
00:25:35,133 --> 00:25:35,834
We're good.
894
00:25:35,834 --> 00:25:37,202
Everything's fine now.
895
00:25:37,202 --> 00:25:39,604
You know, temporaries.
896
00:25:39,604 --> 00:25:40,272
You know,
897
00:25:40,472 --> 00:25:41,673
there's a couple other issues,
898
00:25:41,673 --> 00:25:42,507
too, is that, yeah,
899
00:25:42,507 --> 00:25:43,508
it's good for the hardwood floor
900
00:25:43,508 --> 00:25:44,609
as we talk about mold
901
00:25:44,609 --> 00:25:45,377
and those type of things.
902
00:25:45,377 --> 00:25:47,612
It's also good for their health,
903
00:25:47,612 --> 00:25:49,414
you know, their living environment,
904
00:25:49,414 --> 00:25:50,181
you know, air pollution
905
00:25:50,181 --> 00:25:51,216
and what have you.
906
00:25:51,216 --> 00:25:53,285
And it's also great for resale value.
907
00:25:53,885 --> 00:25:54,886
So you know,
908
00:25:54,886 --> 00:25:56,821
you ask it for another $10,000
909
00:25:56,821 --> 00:25:57,789
on a on a project.
910
00:25:57,789 --> 00:25:58,890
Really, if you look at
911
00:25:58,890 --> 00:26:00,158
what all goes into that,
912
00:26:00,158 --> 00:26:01,393
I mean, the quality of life
913
00:26:01,393 --> 00:26:02,060
and everything else
914
00:26:02,060 --> 00:26:03,929
being, it's a big deal.
915
00:26:03,929 --> 00:26:05,730
What do you what do you do
916
00:26:05,730 --> 00:26:06,798
on concrete slabs
917
00:26:06,798 --> 00:26:08,099
you do once you test on concrete
918
00:26:08,099 --> 00:26:09,868
slabs, do you guys use dead boxes
919
00:26:09,868 --> 00:26:11,369
or how do you how do you handle it?
920
00:26:12,904 --> 00:26:14,272
Oh, yes, definitely.
921
00:26:14,272 --> 00:26:16,641
I, I use a Wagner RH probe.
922
00:26:16,975 --> 00:26:19,644
I drill into the slab, I'll leave it
923
00:26:19,644 --> 00:26:22,314
for 24 to 48 hours,
924
00:26:22,314 --> 00:26:24,316
then sometimes test and retest.
925
00:26:24,316 --> 00:26:24,916
Leave it in there
926
00:26:24,916 --> 00:26:26,384
for a certain amount of time.
927
00:26:26,384 --> 00:26:29,220
I used to install over non self
928
00:26:29,220 --> 00:26:30,322
leveled slabs
929
00:26:30,322 --> 00:26:33,191
and passed about five or six years ago.
930
00:26:33,725 --> 00:26:35,460
I decided I was never installing
931
00:26:35,460 --> 00:26:36,361
a hardwood floor
932
00:26:36,361 --> 00:26:37,662
over a concrete slab
933
00:26:37,662 --> 00:26:39,598
that I didn't self level.
934
00:26:39,598 --> 00:26:43,168
And since I have changed my process,
935
00:26:43,702 --> 00:26:44,703
I have certainly lost
936
00:26:44,703 --> 00:26:47,072
more jobs over concrete.
937
00:26:47,072 --> 00:26:49,240
But the ones that I did get
938
00:26:49,240 --> 00:26:52,377
went as smooth as they could have gone.
939
00:26:52,844 --> 00:26:53,612
I have had
940
00:26:53,612 --> 00:26:54,546
no issues
941
00:26:54,546 --> 00:26:56,915
of any type of failure in the floor.
942
00:26:57,782 --> 00:26:58,817
My guys love it
943
00:26:58,817 --> 00:27:01,486
because the floor just goes together
944
00:27:01,486 --> 00:27:03,922
like butter and we,
945
00:27:03,922 --> 00:27:06,191
you know, somewhat sort
946
00:27:07,025 --> 00:27:08,226
of self taught ourselves
947
00:27:08,226 --> 00:27:09,160
how to self level.
948
00:27:09,160 --> 00:27:11,229
But we went to art school too, so I
949
00:27:11,463 --> 00:27:12,964
got certified by architects.
950
00:27:14,099 --> 00:27:15,100
I'm sure you're aware of them.
951
00:27:15,100 --> 00:27:16,534
They make self levelers, patch
952
00:27:16,534 --> 00:27:17,736
and everything,
953
00:27:17,736 --> 00:27:19,337
and we got certified
954
00:27:19,337 --> 00:27:21,606
in their moisture mitigation systems.
955
00:27:21,606 --> 00:27:23,108
I've been using some other products
956
00:27:23,108 --> 00:27:24,476
since then, like show knocks
957
00:27:24,476 --> 00:27:27,512
and other things, but ultimately
958
00:27:27,512 --> 00:27:30,181
I've I've saw a lot of issues
959
00:27:30,181 --> 00:27:30,849
in this area
960
00:27:30,849 --> 00:27:32,684
where guys were
961
00:27:32,684 --> 00:27:35,453
nailing plywood over concrete.
962
00:27:35,453 --> 00:27:37,222
And to me
963
00:27:37,222 --> 00:27:38,890
that was just the worst application
964
00:27:38,890 --> 00:27:40,358
of the hardwood floor installation.
965
00:27:40,358 --> 00:27:43,495
I saw those floors per they were failing
966
00:27:44,262 --> 00:27:46,665
and to rip all that up, plywood,
967
00:27:46,665 --> 00:27:47,332
the hardwood
968
00:27:47,332 --> 00:27:48,900
and everything, that's just a waste
969
00:27:48,900 --> 00:27:51,169
that's created is intense.
970
00:27:51,169 --> 00:27:53,638
And, and so we started
971
00:27:53,638 --> 00:27:54,939
self-leveling,
972
00:27:54,939 --> 00:27:56,074
you know, checking for moisture
973
00:27:56,074 --> 00:27:56,875
with a probe.
974
00:27:56,875 --> 00:27:57,842
We use
975
00:27:57,842 --> 00:27:59,277
a couple of different moisture
976
00:27:59,277 --> 00:28:01,346
mitigation systems from RDX.
977
00:28:01,780 --> 00:28:03,815
They have a two part epoxy
978
00:28:03,815 --> 00:28:05,850
that I'm fond of using.
979
00:28:05,850 --> 00:28:08,787
That's that's like a black tar.
980
00:28:08,820 --> 00:28:10,288
It's a little more difficult to work with
981
00:28:10,288 --> 00:28:11,356
and you have to broadcast
982
00:28:11,356 --> 00:28:15,026
sand over it once while it's still wet.
983
00:28:15,627 --> 00:28:18,063
But if you're certified by RDX
984
00:28:18,063 --> 00:28:19,531
and you use this moisture
985
00:28:19,531 --> 00:28:20,565
mitigation system,
986
00:28:20,565 --> 00:28:22,667
it gives you a 25 year
987
00:28:22,667 --> 00:28:23,668
moisture warranty
988
00:28:23,668 --> 00:28:26,237
against issues with the floor from
989
00:28:26,237 --> 00:28:28,440
over a slab if you're certified by RDX.
990
00:28:29,074 --> 00:28:30,308
So I thought that was a great idea
991
00:28:30,308 --> 00:28:31,976
to get certified by them
992
00:28:31,976 --> 00:28:33,044
and be able to offer
993
00:28:33,044 --> 00:28:34,345
this type of warranty
994
00:28:35,413 --> 00:28:38,850
from a third party.
995
00:28:38,850 --> 00:28:41,519
And really, it's not the only one I use.
996
00:28:41,519 --> 00:28:43,021
They have some other products
997
00:28:43,021 --> 00:28:43,521
like VR
998
00:28:43,521 --> 00:28:44,622
98 is a product,
999
00:28:44,622 --> 00:28:47,192
so they have different moisture
1000
00:28:47,192 --> 00:28:48,326
mitigation products
1001
00:28:48,326 --> 00:28:48,827
based on
1002
00:28:48,827 --> 00:28:49,728
how much
1003
00:28:49,728 --> 00:28:51,362
moisture readings
1004
00:28:51,362 --> 00:28:53,665
I am getting from my pro
1005
00:28:53,665 --> 00:28:56,401
and I've seen everything from
1006
00:28:56,401 --> 00:28:56,901
the low
1007
00:28:56,901 --> 00:28:58,269
thirties, twenties
1008
00:28:58,269 --> 00:29:00,538
all the way up to 99, 100%.
1009
00:29:01,106 --> 00:29:02,173
So it's really all over the place.
1010
00:29:02,173 --> 00:29:03,208
If you didn't test the slab,
1011
00:29:03,208 --> 00:29:04,843
how do you just don't know?
1012
00:29:04,843 --> 00:29:06,611
Yeah, I've I've seen slabs
1013
00:29:06,611 --> 00:29:08,613
that they look dry as a bone
1014
00:29:08,613 --> 00:29:11,249
and the moisture reading was 98%.
1015
00:29:11,249 --> 00:29:11,683
Yeah.
1016
00:29:11,683 --> 00:29:12,650
And and
1017
00:29:12,650 --> 00:29:14,919
so that is just as important
1018
00:29:14,919 --> 00:29:16,187
as looking in the crawlspace
1019
00:29:16,187 --> 00:29:17,455
and looking in the basement
1020
00:29:17,455 --> 00:29:19,791
and see what's going on
1021
00:29:20,358 --> 00:29:21,793
and taking an RH reading
1022
00:29:21,793 --> 00:29:23,328
and the temperature reading.
1023
00:29:23,328 --> 00:29:26,831
I've I've also held up several jobs
1024
00:29:27,132 --> 00:29:28,733
since I started using the probes
1025
00:29:28,733 --> 00:29:30,301
just on temperature of the slab too,
1026
00:29:30,301 --> 00:29:33,605
because we've done some, some
1027
00:29:34,172 --> 00:29:37,342
multi-unit places that were
1028
00:29:38,643 --> 00:29:41,112
raised slabs over steel decking.
1029
00:29:41,746 --> 00:29:43,515
And in the past, I would just
1030
00:29:43,515 --> 00:29:46,050
I would just go and not think about it,
1031
00:29:46,050 --> 00:29:46,417
you know?
1032
00:29:46,417 --> 00:29:47,185
Oh, it's raised.
1033
00:29:47,185 --> 00:29:49,587
How could it have any any any issues?
1034
00:29:50,655 --> 00:29:51,623
And what I found through
1035
00:29:51,623 --> 00:29:52,557
putting these probes in
1036
00:29:52,557 --> 00:29:53,491
was that there was
1037
00:29:53,491 --> 00:29:56,594
it was temperature was really low.
1038
00:29:56,594 --> 00:29:57,695
Some of them had air
1039
00:29:57,695 --> 00:29:59,364
just flow underneath them.
1040
00:29:59,364 --> 00:30:01,633
And so I had to hold off on the jobs.
1041
00:30:01,800 --> 00:30:03,134
And when you can
1042
00:30:03,134 --> 00:30:05,637
when you can show proof and definitive
1043
00:30:06,604 --> 00:30:08,973
meter readings to a customer,
1044
00:30:10,241 --> 00:30:11,276
they don't.
1045
00:30:11,276 --> 00:30:13,311
The feedback is positive.
1046
00:30:13,311 --> 00:30:14,179
Know they,
1047
00:30:14,179 --> 00:30:14,813
you know, they,
1048
00:30:14,813 --> 00:30:16,114
they're like, oh, thank you.
1049
00:30:16,114 --> 00:30:18,183
You know, I, I,
1050
00:30:18,183 --> 00:30:19,017
I know you're looking out
1051
00:30:19,017 --> 00:30:20,819
for my best interests.
1052
00:30:20,819 --> 00:30:22,754
And also my own in the process
1053
00:30:22,754 --> 00:30:23,822
because if there's a problem, I'm
1054
00:30:23,822 --> 00:30:25,790
the one get called
1055
00:30:25,790 --> 00:30:26,524
and I'm the one that's going
1056
00:30:26,524 --> 00:30:28,560
to fix it ultimately. So
1057
00:30:29,627 --> 00:30:30,995
to me
1058
00:30:30,995 --> 00:30:32,096
it is
1059
00:30:32,096 --> 00:30:32,931
assurance that
1060
00:30:32,931 --> 00:30:33,998
I'm not going to lose
1061
00:30:33,998 --> 00:30:35,567
money on the back end.
1062
00:30:35,567 --> 00:30:35,834
Yeah,
1063
00:30:35,900 --> 00:30:36,901
because there's nothing worse
1064
00:30:36,901 --> 00:30:38,136
than going back to somebody's
1065
00:30:38,136 --> 00:30:39,470
house to fix something.
1066
00:30:39,470 --> 00:30:42,006
It's automatically a loser in my eyes
1067
00:30:42,006 --> 00:30:43,842
if I have to go back because we didn't
1068
00:30:43,842 --> 00:30:45,276
do something properly,
1069
00:30:45,276 --> 00:30:47,145
we didn't check for moisture
1070
00:30:47,145 --> 00:30:49,447
and we're going to have now
1071
00:30:49,447 --> 00:30:51,683
a potential rip up
1072
00:30:51,950 --> 00:30:53,685
or, you know, maybe a reason,
1073
00:30:53,685 --> 00:30:54,485
whatever it might be.
1074
00:30:54,485 --> 00:30:55,720
That's that's a
1075
00:30:55,720 --> 00:30:57,655
that's a loser every day of the week.
1076
00:30:57,655 --> 00:30:59,290
Yep, yep, yep.
1077
00:30:59,290 --> 00:31:00,291
And if you can do
1078
00:31:00,291 --> 00:31:02,060
if I could do my due diligence
1079
00:31:02,060 --> 00:31:04,062
upfront to avoid that,
1080
00:31:04,062 --> 00:31:05,063
then you're automatically
1081
00:31:05,063 --> 00:31:06,531
going to be more successful.
1082
00:31:06,531 --> 00:31:07,999
Perhaps you'll get less jobs
1083
00:31:07,999 --> 00:31:10,201
because of it, but over time
1084
00:31:10,201 --> 00:31:13,004
you'll, your reputation will build that.
1085
00:31:13,004 --> 00:31:14,806
It won't matter anymore.
1086
00:31:14,806 --> 00:31:16,007
And, you know,
1087
00:31:16,007 --> 00:31:17,041
you'll get in front of enough
1088
00:31:17,041 --> 00:31:18,409
people who
1089
00:31:18,409 --> 00:31:20,678
who respect that process
1090
00:31:20,678 --> 00:31:22,380
that you put into place
1091
00:31:22,380 --> 00:31:26,684
and seek you out for.
1092
00:31:26,684 --> 00:31:32,323
Tell us a little bit about the feedbacks.
1093
00:31:32,323 --> 00:31:34,359
Yeah. Like how I use them or. Yeah,
1094
00:31:35,560 --> 00:31:37,262
well, typically I use them a
1095
00:31:37,262 --> 00:31:40,598
lot more often over radiant force.
1096
00:31:41,032 --> 00:31:41,866
First of all, maybe,
1097
00:31:41,866 --> 00:31:42,834
maybe for some listeners
1098
00:31:42,834 --> 00:31:43,801
that don't know what they are,
1099
00:31:43,801 --> 00:31:45,403
maybe kind of just explain what they are.
1100
00:31:45,403 --> 00:31:47,038
Do they have.
1101
00:31:47,305 --> 00:31:48,172
Oh, sure. Yeah.
1102
00:31:48,172 --> 00:31:49,173
So
1103
00:31:49,974 --> 00:31:53,311
they're a little red box that goes
1104
00:31:53,544 --> 00:31:54,512
under the floor.
1105
00:31:54,512 --> 00:31:56,581
You have to root it out
1106
00:31:57,115 --> 00:31:59,550
and it sends signals
1107
00:31:59,817 --> 00:32:01,119
twice a day
1108
00:32:01,119 --> 00:32:02,420
of the RH
1109
00:32:02,420 --> 00:32:04,255
and the temperature of the floor
1110
00:32:04,255 --> 00:32:06,391
and it goes to an app on your phone.
1111
00:32:06,524 --> 00:32:08,493
You can transfer it to the customer
1112
00:32:08,493 --> 00:32:09,060
if they wish.
1113
00:32:09,060 --> 00:32:10,561
Although most of my customers
1114
00:32:10,561 --> 00:32:12,063
want me to monitor,
1115
00:32:12,063 --> 00:32:13,631
they're like, No, no, you keep it.
1116
00:32:13,631 --> 00:32:15,199
Yeah, it is.
1117
00:32:16,367 --> 00:32:19,270
So I honestly didn't
1118
00:32:19,270 --> 00:32:20,972
respect them as much
1119
00:32:20,972 --> 00:32:22,040
until I had an issue
1120
00:32:22,040 --> 00:32:23,942
that it saved my book.
1121
00:32:23,942 --> 00:32:27,712
And what happened with me was I installed
1122
00:32:28,713 --> 00:32:31,182
some Alleghany Hardwood Mountain Flooring
1123
00:32:31,683 --> 00:32:33,051
five inch rift in quarter,
1124
00:32:33,051 --> 00:32:35,053
engineered something that you're like,
1125
00:32:35,253 --> 00:32:36,854
I'll hang your hat on this stuff.
1126
00:32:36,854 --> 00:32:37,989
It's not it's not moving.
1127
00:32:37,989 --> 00:32:39,090
It's going to be good to go,
1128
00:32:39,090 --> 00:32:40,591
you know, it's drifting quarter.
1129
00:32:40,591 --> 00:32:41,726
It's engineered.
1130
00:32:41,726 --> 00:32:44,395
I'm said no problem
1131
00:32:44,395 --> 00:32:45,530
installed it full spread
1132
00:32:45,530 --> 00:32:50,001
adhesive with bone our 851 use cleats
1133
00:32:50,568 --> 00:32:53,371
and finished two floors
1134
00:32:53,371 --> 00:32:54,372
everything look great.
1135
00:32:54,372 --> 00:32:56,541
About two weeks later,
1136
00:32:56,941 --> 00:32:58,743
the builder called me back and said
1137
00:32:58,743 --> 00:33:00,111
that we have white lines
1138
00:33:00,111 --> 00:33:02,046
between all the boards.
1139
00:33:02,046 --> 00:33:03,748
And I was like, what?
1140
00:33:03,748 --> 00:33:06,351
I've I've never had white lines in a
1141
00:33:07,018 --> 00:33:09,087
and that's basically what was happening.
1142
00:33:09,087 --> 00:33:09,921
But what I found
1143
00:33:09,921 --> 00:33:10,722
when I went back
1144
00:33:10,722 --> 00:33:11,122
was that
1145
00:33:11,122 --> 00:33:13,658
the floors were just slightly dry coats,
1146
00:33:14,559 --> 00:33:15,393
not a
1147
00:33:15,393 --> 00:33:16,327
not a lot,
1148
00:33:16,327 --> 00:33:18,496
but just enough to cause white lines.
1149
00:33:19,397 --> 00:33:19,864
And
1150
00:33:20,898 --> 00:33:23,401
and I don't know why I didn't even think
1151
00:33:23,401 --> 00:33:24,235
right off the bat.
1152
00:33:24,235 --> 00:33:26,471
Oh, let me let me call Scott from bid box
1153
00:33:26,471 --> 00:33:28,573
that let me get a read out of the floor
1154
00:33:28,973 --> 00:33:31,109
because you can get a read
1155
00:33:31,142 --> 00:33:31,843
out of the floor
1156
00:33:31,843 --> 00:33:32,377
over the
1157
00:33:32,377 --> 00:33:34,145
from the time that you installed it
1158
00:33:34,145 --> 00:33:35,346
to that moment.
1159
00:33:35,346 --> 00:33:38,816
And it gives you two readings that.
1160
00:33:38,816 --> 00:33:40,852
So I went about it, you know,
1161
00:33:40,918 --> 00:33:43,154
not really knowing what was happening.
1162
00:33:43,154 --> 00:33:45,523
And I think I spoke to Alleghany
1163
00:33:45,523 --> 00:33:46,391
about the floor
1164
00:33:46,391 --> 00:33:48,493
and Zach, Zach over at Allegheny.
1165
00:33:48,493 --> 00:33:49,260
He's like, Well,
1166
00:33:49,260 --> 00:33:49,861
call Scott
1167
00:33:49,861 --> 00:33:51,696
because there's a big box in there.
1168
00:33:51,696 --> 00:33:53,398
He can give you some information.
1169
00:33:53,398 --> 00:33:53,698
Why, why?
1170
00:33:53,698 --> 00:33:54,799
Why didn't I think about that before?
1171
00:33:54,799 --> 00:33:56,868
I've been using these products,
1172
00:33:56,868 --> 00:33:57,735
but where the hell?
1173
00:33:57,735 --> 00:33:59,370
My brain wasn't going there. But yeah.
1174
00:34:00,738 --> 00:34:01,472
So I called him.
1175
00:34:01,472 --> 00:34:02,607
He sent me a report.
1176
00:34:02,607 --> 00:34:03,641
I was able to send
1177
00:34:03,641 --> 00:34:05,343
the report to the builder
1178
00:34:05,343 --> 00:34:07,512
and send it to the guy.
1179
00:34:07,512 --> 00:34:08,346
And what we found
1180
00:34:08,346 --> 00:34:10,248
was that the floor temperature
1181
00:34:10,248 --> 00:34:13,351
was spiking up to 97, 98 degrees
1182
00:34:13,885 --> 00:34:16,521
and radiant heat over
1183
00:34:16,788 --> 00:34:17,922
under hardwood
1184
00:34:17,922 --> 00:34:19,924
floors cannot go above 80 degrees.
1185
00:34:20,725 --> 00:34:23,394
So clearly, 80, 98,
1186
00:34:23,828 --> 00:34:26,497
99 degree temperature, 97, it was kind of
1187
00:34:26,497 --> 00:34:29,200
all over place was was the factory.
1188
00:34:29,801 --> 00:34:32,937
And I was able to really vindicate myself
1189
00:34:33,304 --> 00:34:35,373
that it wasn't anything that I had done.
1190
00:34:35,373 --> 00:34:36,808
The installation, the flooring,
1191
00:34:36,808 --> 00:34:39,377
the sanding process,
1192
00:34:39,844 --> 00:34:41,946
adequate time for the stain to dry.
1193
00:34:41,979 --> 00:34:43,915
Everything was done properly.
1194
00:34:43,915 --> 00:34:46,684
It was the guy who had Jack
1195
00:34:46,684 --> 00:34:49,620
the heat up on the boiler too much. Wow.
1196
00:34:49,654 --> 00:34:50,455
That was
1197
00:34:50,788 --> 00:34:52,890
that was really an eye opener for me
1198
00:34:53,124 --> 00:34:54,258
because I had been using them
1199
00:34:54,258 --> 00:34:55,293
before that.
1200
00:34:55,293 --> 00:34:56,394
But that was the first time
1201
00:34:56,394 --> 00:34:57,562
it really saved my butt.
1202
00:34:58,563 --> 00:34:59,564
Was that the one you brought
1203
00:34:59,564 --> 00:35:02,133
Jeff and I in a yes.
1204
00:35:02,567 --> 00:35:03,201
Okay. Yes.
1205
00:35:03,201 --> 00:35:04,602
Yep. It sounded familiar.
1206
00:35:04,602 --> 00:35:06,704
I remember that. Now. Yeah, I do.
1207
00:35:06,871 --> 00:35:07,939
Because I called you guys about it.
1208
00:35:07,939 --> 00:35:08,706
First time I got
1209
00:35:08,706 --> 00:35:09,941
This is what's going on here.
1210
00:35:09,941 --> 00:35:11,075
Yeah, I remember talking to you
1211
00:35:11,075 --> 00:35:12,743
about this, right?
1212
00:35:12,743 --> 00:35:14,612
What a what a great story.
1213
00:35:14,612 --> 00:35:15,913
And what a sigh of relief
1214
00:35:15,913 --> 00:35:17,548
when he called me back and said, Hey,
1215
00:35:17,548 --> 00:35:19,650
guess what? Floor is up to us.
1216
00:35:19,650 --> 00:35:20,485
Yeah, Grease.
1217
00:35:20,485 --> 00:35:21,752
I was like, all right.
1218
00:35:21,752 --> 00:35:23,855
Oh, look, sleep good this weekend.
1219
00:35:24,188 --> 00:35:25,189
You know?
1220
00:35:25,189 --> 00:35:26,290
And it kind of
1221
00:35:26,290 --> 00:35:27,358
at the beginning of the show,
1222
00:35:27,358 --> 00:35:29,026
you talked about this as great partners.
1223
00:35:29,026 --> 00:35:30,161
I mean, you talked about Allegheny
1224
00:35:30,161 --> 00:35:31,062
Hard, which was
1225
00:35:31,062 --> 00:35:32,396
which is a fantastic floor.
1226
00:35:32,396 --> 00:35:34,365
You talked about Fitbit and Fitbit
1227
00:35:34,365 --> 00:35:35,299
and the products
1228
00:35:35,299 --> 00:35:36,901
and being able to call the rep
1229
00:35:36,901 --> 00:35:39,971
and your partner that that does
1230
00:35:39,971 --> 00:35:41,706
the encapsulation and all the work
1231
00:35:41,706 --> 00:35:43,207
remediation work.
1232
00:35:43,207 --> 00:35:43,674
You know,
1233
00:35:43,674 --> 00:35:45,409
the more you can surround yourself
1234
00:35:45,409 --> 00:35:47,278
with good people in this industry,
1235
00:35:47,278 --> 00:35:49,447
you know that
1236
00:35:49,447 --> 00:35:51,782
the quality minded people, the better off
1237
00:35:51,782 --> 00:35:53,651
you are. It kind of raises everybody's
1238
00:35:56,087 --> 00:35:57,421
raises everybody's.
1239
00:35:57,421 --> 00:35:59,790
Yeah. Those are both.
1240
00:35:59,790 --> 00:36:01,359
Yes, yes. That that that's.
1241
00:36:01,359 --> 00:36:02,760
Something that we're Adam
1242
00:36:02,760 --> 00:36:04,295
leaves it's going to flood your basement
1243
00:36:04,295 --> 00:36:05,830
so we don't about it.
1244
00:36:05,830 --> 00:36:06,631
Yeah. Yeah.
1245
00:36:06,631 --> 00:36:08,299
So no, but,
1246
00:36:08,299 --> 00:36:10,501
but partnerships are important and,
1247
00:36:10,701 --> 00:36:13,104
and that's why I know you went to Buffet
1248
00:36:13,271 --> 00:36:14,772
as why I think being around
1249
00:36:14,772 --> 00:36:15,606
good people and
1250
00:36:15,606 --> 00:36:17,108
and gone
1251
00:36:17,108 --> 00:36:19,544
going certificates you talked about
1252
00:36:19,544 --> 00:36:21,012
you know what that's just power
1253
00:36:21,012 --> 00:36:22,046
because it's knowledge
1254
00:36:22,046 --> 00:36:23,714
and when you go in for estimates
1255
00:36:23,714 --> 00:36:24,081
you know
1256
00:36:24,081 --> 00:36:25,516
you know you're talking about
1257
00:36:25,516 --> 00:36:26,984
you feel like there's a science behind
1258
00:36:26,984 --> 00:36:28,152
what you're talking about.
1259
00:36:28,152 --> 00:36:30,288
It's just not Adam against the world.
1260
00:36:30,288 --> 00:36:31,222
You don't say these things
1261
00:36:31,222 --> 00:36:31,923
because you're on it.
1262
00:36:31,923 --> 00:36:33,558
It's a hunch, you know what I mean?
1263
00:36:33,558 --> 00:36:35,693
These are things that are science.
1264
00:36:35,693 --> 00:36:37,828
And so when you apply all this
1265
00:36:38,196 --> 00:36:39,163
and you're not just,
1266
00:36:39,163 --> 00:36:39,830
you know, a guy
1267
00:36:39,830 --> 00:36:41,199
with a sander in the truck,
1268
00:36:41,199 --> 00:36:42,366
it is a whole
1269
00:36:42,366 --> 00:36:44,902
this this you're an expert in your field
1270
00:36:45,269 --> 00:36:46,637
and as a great feeling,
1271
00:36:46,637 --> 00:36:47,271
you know what I mean?
1272
00:36:47,271 --> 00:36:48,372
And it it shows
1273
00:36:48,372 --> 00:36:50,341
how seriously you take this craft
1274
00:36:50,341 --> 00:36:52,510
and you see that by your Instagram is,
1275
00:36:52,877 --> 00:36:54,545
you know, this, you don't do that.
1276
00:36:54,545 --> 00:36:56,113
This is a passion for you.
1277
00:36:56,113 --> 00:36:56,847
You know what I mean?
1278
00:36:56,847 --> 00:36:57,582
It's very obvious
1279
00:36:57,582 --> 00:36:59,550
to see that you're good at what you do
1280
00:36:59,550 --> 00:37:00,351
and you enjoy it.
1281
00:37:00,351 --> 00:37:02,920
And and it's cool, man. It's kind of
1282
00:37:03,888 --> 00:37:06,324
neat watching your success.
1283
00:37:06,324 --> 00:37:06,924
Yeah. Yeah.
1284
00:37:06,924 --> 00:37:07,825
I don't know if I'm going to win
1285
00:37:07,825 --> 00:37:08,793
what floor of the year
1286
00:37:08,793 --> 00:37:10,928
anytime soon with it. But listen.
1287
00:37:11,295 --> 00:37:12,964
Let's hear the way.
1288
00:37:12,964 --> 00:37:14,432
To. Hear it.
1289
00:37:14,432 --> 00:37:16,300
You'll hear the music. Yeah.
1290
00:37:16,300 --> 00:37:17,969
Yeah. There, there it is.
1291
00:37:17,969 --> 00:37:21,172
Yeah, yeah, yeah, yeah, absolutely.
1292
00:37:21,772 --> 00:37:23,441
So, listen, you. Got to love it.
1293
00:37:23,441 --> 00:37:26,143
I. I follow your flaws bad.
1294
00:37:26,143 --> 00:37:28,479
And your your flaws are stunning, man.
1295
00:37:28,479 --> 00:37:28,980
Really.
1296
00:37:28,980 --> 00:37:31,515
Just, gosh, even the little details.
1297
00:37:31,849 --> 00:37:33,384
The little details about your work,
1298
00:37:33,384 --> 00:37:33,985
I mean,
1299
00:37:33,985 --> 00:37:35,052
even upstairs on
1300
00:37:35,052 --> 00:37:36,420
this goes back a while back
1301
00:37:36,420 --> 00:37:38,022
when you had a
1302
00:37:38,022 --> 00:37:39,123
when you ripped off
1303
00:37:39,123 --> 00:37:41,058
like a 16th of an inch of every board.
1304
00:37:41,058 --> 00:37:42,927
So when you got up against the
1305
00:37:42,927 --> 00:37:43,995
against the bulldozer,
1306
00:37:43,995 --> 00:37:44,495
whatever that
1307
00:37:44,495 --> 00:37:46,230
that there was no rip there.
1308
00:37:46,230 --> 00:37:47,431
No, the little things
1309
00:37:47,431 --> 00:37:48,566
I follow, I pay attention.
1310
00:37:48,566 --> 00:37:49,934
Adam Thank you.
1311
00:37:49,934 --> 00:37:51,535
In all the little things, man
1312
00:37:51,535 --> 00:37:52,670
to make such a big difference
1313
00:37:52,670 --> 00:37:54,472
that that that takes a little bit
1314
00:37:54,472 --> 00:37:55,306
extra time,
1315
00:37:55,306 --> 00:37:55,606
little bit
1316
00:37:55,606 --> 00:37:57,208
extra care and craftsmanship,
1317
00:37:57,208 --> 00:37:58,175
but it elevates
1318
00:37:58,175 --> 00:37:59,510
the industry in your business.
1319
00:37:59,510 --> 00:38:01,412
And and I think quality of life.
1320
00:38:01,412 --> 00:38:02,580
I just look at everything
1321
00:38:02,580 --> 00:38:04,548
from 30,000 feet.
1322
00:38:04,548 --> 00:38:05,416
Right. You said.
1323
00:38:05,416 --> 00:38:06,350
Yeah, that
1324
00:38:06,350 --> 00:38:08,452
that's that's that's the wing and rough.
1325
00:38:08,486 --> 00:38:10,087
Yeah. Hey, let me ask you.
1326
00:38:10,087 --> 00:38:10,921
I want to get back to the
1327
00:38:10,921 --> 00:38:12,123
fit Box a little bit.
1328
00:38:13,124 --> 00:38:16,127
What did the Fit Box cost you?
1329
00:38:16,360 --> 00:38:19,063
Probably just I think they're about $350.
1330
00:38:19,430 --> 00:38:20,498
$250.
1331
00:38:20,498 --> 00:38:23,100
And how much is that job worth,
1332
00:38:23,167 --> 00:38:25,970
if you don't mind?
1333
00:38:25,970 --> 00:38:28,172
Well, a recent of that job was it was
1334
00:38:29,040 --> 00:38:31,242
it was about 5000 square feet to resent.
1335
00:38:31,742 --> 00:38:33,744
Just to resent.
1336
00:38:34,045 --> 00:38:35,579
You know, the whole house was radiant.
1337
00:38:35,579 --> 00:38:37,882
So it's 5000 square feet bigger.
1338
00:38:37,882 --> 00:38:38,616
Yeah, but it could.
1339
00:38:38,616 --> 00:38:40,184
It could have also been a rip off.
1340
00:38:40,184 --> 00:38:41,952
It could have been.
1341
00:38:41,952 --> 00:38:42,787
You're right.
1342
00:38:43,220 --> 00:38:46,157
So if was to send that over,
1343
00:38:46,157 --> 00:38:52,897
that would be like 6000 bucks.
1344
00:38:52,897 --> 00:38:53,664
I'm sorry, Rob.
1345
00:38:53,664 --> 00:38:55,032
You know, it was like, oh.
1346
00:38:55,032 --> 00:38:56,701
I know you had to get one in.
1347
00:38:56,701 --> 00:38:58,803
Yeah, I'm sorry, Rob.
1348
00:38:58,803 --> 00:38:59,370
Well,
1349
00:38:59,370 --> 00:39:02,340
the reason I, I hit on this is because
1350
00:39:03,374 --> 00:39:04,975
there's some technology out there
1351
00:39:04,975 --> 00:39:07,945
that is just saving guys big time.
1352
00:39:07,945 --> 00:39:10,081
And I didn't even know about this
1353
00:39:10,081 --> 00:39:11,182
fit box.
1354
00:39:11,282 --> 00:39:13,951
I do a lot with sport and guys in sport
1355
00:39:14,452 --> 00:39:16,687
are using hobos where it's kind of a
1356
00:39:17,288 --> 00:39:18,723
leave a hobo behind guy
1357
00:39:18,723 --> 00:39:20,324
to hide it someplace
1358
00:39:20,324 --> 00:39:22,993
and it tells you the fluctuations
1359
00:39:22,993 --> 00:39:24,228
of temperature
1360
00:39:24,228 --> 00:39:26,364
and humidity through the year.
1361
00:39:26,364 --> 00:39:29,166
So guys can, you know, floors are
1362
00:39:31,268 --> 00:39:31,936
cupping or
1363
00:39:31,936 --> 00:39:34,238
crowning or whatever is going on
1364
00:39:34,238 --> 00:39:37,108
and it wasn't anything to do with them or
1365
00:39:38,409 --> 00:39:40,044
side bonding.
1366
00:39:40,411 --> 00:39:41,479
Now, these hobos
1367
00:39:41,479 --> 00:39:42,580
that are being left behind,
1368
00:39:42,580 --> 00:39:43,647
they can just show the guy
1369
00:39:43,647 --> 00:39:44,815
the reading, say, hey,
1370
00:39:44,815 --> 00:39:45,216
you know,
1371
00:39:45,216 --> 00:39:46,250
here was a guidelines
1372
00:39:46,250 --> 00:39:48,652
that we told you to use
1373
00:39:49,053 --> 00:39:50,955
and you fell out of that guideline.
1374
00:39:50,955 --> 00:39:52,957
So how do you expect us to control
1375
00:39:52,957 --> 00:39:54,358
if you're not going to control it?
1376
00:39:54,358 --> 00:39:57,762
So this is a great one, this fit box.
1377
00:39:58,162 --> 00:40:00,898
I mean, $250 saved you.
1378
00:40:02,533 --> 00:40:03,267
Lot.
1379
00:40:03,601 --> 00:40:06,270
Could have been $100,000.
1380
00:40:06,270 --> 00:40:07,471
If I had a rip out the floors.
1381
00:40:07,471 --> 00:40:08,038
Yeah, I think.
1382
00:40:08,038 --> 00:40:08,606
I think
1383
00:40:08,606 --> 00:40:10,374
the new floor is installed and finished
1384
00:40:10,374 --> 00:40:12,910
for about $120,000 or so.
1385
00:40:13,444 --> 00:40:15,513
We did some curb nosing there.
1386
00:40:15,513 --> 00:40:17,782
We did some wood bending and oh. My gosh.
1387
00:40:17,948 --> 00:40:19,216
It was there was most.
1388
00:40:19,216 --> 00:40:19,984
Of people are fit
1389
00:40:19,984 --> 00:40:21,085
boxer listening
1390
00:40:21,085 --> 00:40:22,920
I'll give you my address you know
1391
00:40:23,988 --> 00:40:24,622
maybe send
1392
00:40:24,622 --> 00:40:25,423
me something
1393
00:40:25,423 --> 00:40:27,825
a couple of fit boxes or something.
1394
00:40:27,825 --> 00:40:29,894
If what I find is sweat
1395
00:40:29,894 --> 00:40:31,162
got to put this information
1396
00:40:31,162 --> 00:40:31,762
in your quotes.
1397
00:40:31,762 --> 00:40:32,830
I've,
1398
00:40:32,897 --> 00:40:35,132
I, I've get some positive
1399
00:40:35,132 --> 00:40:35,633
and negative
1400
00:40:35,633 --> 00:40:36,834
feedback about this
1401
00:40:36,834 --> 00:40:39,069
and I would say that my quotes are
1402
00:40:39,670 --> 00:40:40,504
as detailed
1403
00:40:40,504 --> 00:40:42,072
as I as
1404
00:40:42,072 --> 00:40:44,508
you would think they would be for me.
1405
00:40:44,508 --> 00:40:46,410
I put a lot of information in there.
1406
00:40:46,410 --> 00:40:48,479
I put the grid sequence.
1407
00:40:48,479 --> 00:40:49,547
How we're going to send,
1408
00:40:49,547 --> 00:40:50,648
what type of equipment
1409
00:40:50,648 --> 00:40:52,383
we're going to send, what our
1410
00:40:52,383 --> 00:40:54,718
I expect your home to be,
1411
00:40:54,718 --> 00:40:56,921
what is required for the floors to be.
1412
00:40:57,688 --> 00:40:58,923
And I think
1413
00:40:58,923 --> 00:41:01,325
that I get some feedback from customers
1414
00:41:01,325 --> 00:41:03,160
that, well, I was really impressed.
1415
00:41:03,160 --> 00:41:04,995
I've never seen a quote like this.
1416
00:41:04,995 --> 00:41:06,964
I've never seen so much information.
1417
00:41:06,964 --> 00:41:07,832
And they actually read it
1418
00:41:07,832 --> 00:41:10,334
and they and they internalize it.
1419
00:41:10,334 --> 00:41:11,569
And then you get other people
1420
00:41:11,569 --> 00:41:12,269
who are like, Wow,
1421
00:41:12,269 --> 00:41:13,671
there's way too much stuff
1422
00:41:13,671 --> 00:41:15,840
going on there. I don't have time.
1423
00:41:15,840 --> 00:41:17,208
I'm way too busy for that.
1424
00:41:17,208 --> 00:41:18,108
But yeah,
1425
00:41:18,108 --> 00:41:19,109
I thought you were going to come in
1426
00:41:19,109 --> 00:41:20,611
and do like a carpet,
1427
00:41:20,611 --> 00:41:24,715
carpet shampoo or something.
1428
00:41:24,715 --> 00:41:26,317
But even from other floor guys, you know,
1429
00:41:26,317 --> 00:41:27,551
I've I've certainly looked
1430
00:41:27,551 --> 00:41:28,185
at other quotes
1431
00:41:28,185 --> 00:41:29,520
that people have asked me, well,
1432
00:41:29,520 --> 00:41:31,622
why is you're so much more than this guy?
1433
00:41:31,622 --> 00:41:33,257
Well, let me check out their quote.
1434
00:41:33,257 --> 00:41:34,859
Maybe I can help you out with it.
1435
00:41:34,859 --> 00:41:36,894
They certainly share them with me.
1436
00:41:36,894 --> 00:41:37,795
Yeah,
1437
00:41:37,995 --> 00:41:40,598
I, I just to me, it's amusing
1438
00:41:40,598 --> 00:41:41,298
because it's, you know,
1439
00:41:41,298 --> 00:41:43,167
saying that finished two coats
1440
00:41:43,167 --> 00:41:44,268
and, you know,
1441
00:41:44,268 --> 00:41:45,369
what the hell are you doing with.
1442
00:41:47,471 --> 00:41:48,806
To go to what you.
1443
00:41:48,806 --> 00:41:49,507
Said.
1444
00:41:49,940 --> 00:41:52,776
Earlier is none of your business.
1445
00:41:52,776 --> 00:41:53,043
Yeah.
1446
00:41:53,043 --> 00:41:54,478
They think the homeowners are stupid
1447
00:41:54,478 --> 00:41:56,881
and that they shouldn't be educated.
1448
00:41:56,881 --> 00:41:58,916
I just think total opposite.
1449
00:41:59,617 --> 00:42:00,784
I think the homeowner should be
1450
00:42:00,784 --> 00:42:02,853
educated on all the options out there.
1451
00:42:02,853 --> 00:42:04,221
Let them decide.
1452
00:42:04,221 --> 00:42:06,690
Yeah. And, and that's what I like to do.
1453
00:42:06,690 --> 00:42:08,092
I like to say, well, this is
1454
00:42:08,092 --> 00:42:09,126
this is one option.
1455
00:42:09,126 --> 00:42:09,593
This is
1456
00:42:09,593 --> 00:42:10,995
this is what you can expect
1457
00:42:10,995 --> 00:42:11,729
from this option.
1458
00:42:11,729 --> 00:42:12,663
And here's your other one
1459
00:42:12,663 --> 00:42:14,231
where you can even.
1460
00:42:14,331 --> 00:42:15,299
Sounds like your quotes.
1461
00:42:15,299 --> 00:42:17,334
Read like an inspector's report kind of.
1462
00:42:18,736 --> 00:42:21,572
Probably a yeah, I wouldn't doubt it.
1463
00:42:21,572 --> 00:42:24,141
I'm not in spec I would.
1464
00:42:24,141 --> 00:42:26,510
So I got you also on here.
1465
00:42:26,510 --> 00:42:28,612
One last thing is acclimation
1466
00:42:29,146 --> 00:42:30,214
talking about
1467
00:42:30,214 --> 00:42:30,948
cleaning the floors
1468
00:42:30,948 --> 00:42:32,616
and what have you and you're doing
1469
00:42:32,616 --> 00:42:33,751
that, you're bringing the wood in
1470
00:42:33,751 --> 00:42:35,085
and acclimating the floors.
1471
00:42:35,085 --> 00:42:35,653
And that's that's
1472
00:42:35,653 --> 00:42:37,588
part of the process to maybe
1473
00:42:37,588 --> 00:42:38,622
talk a little bit about that.
1474
00:42:40,391 --> 00:42:40,824
Sure.
1475
00:42:40,824 --> 00:42:42,226
I like our acclimation process
1476
00:42:42,226 --> 00:42:43,561
and how we do it.
1477
00:42:44,595 --> 00:42:46,597
Well, generally, you know for sure,
1478
00:42:46,597 --> 00:42:48,065
you got to have normal living conditions.
1479
00:42:48,065 --> 00:42:49,433
So we're not going
1480
00:42:49,433 --> 00:42:50,467
to bring the wood to your house
1481
00:42:50,467 --> 00:42:53,771
until you have air conditioning.
1482
00:42:53,771 --> 00:42:56,040
And a lot of times until the subfloor
1483
00:42:56,073 --> 00:42:58,309
basements are fixed.
1484
00:42:58,309 --> 00:43:00,578
And whatever's going on there once
1485
00:43:00,578 --> 00:43:01,979
once that's happens,
1486
00:43:01,979 --> 00:43:02,746
really for me,
1487
00:43:02,746 --> 00:43:03,213
it's it's
1488
00:43:03,213 --> 00:43:04,915
more about the environment,
1489
00:43:04,915 --> 00:43:06,450
the woods going into.
1490
00:43:06,450 --> 00:43:07,051
You know,
1491
00:43:07,051 --> 00:43:08,986
the wood that we're receiving is
1492
00:43:08,986 --> 00:43:10,321
as kiln dried.
1493
00:43:10,321 --> 00:43:11,388
Yeah. Especially in nickel.
1494
00:43:11,388 --> 00:43:12,656
Good times and even times.
1495
00:43:12,656 --> 00:43:14,625
Now we're at woods, not sitting around
1496
00:43:14,625 --> 00:43:15,092
very long.
1497
00:43:15,092 --> 00:43:15,859
We get that wood
1498
00:43:15,859 --> 00:43:17,394
it's pretty consistent
1499
00:43:17,394 --> 00:43:20,331
between six and 9% moisture content.
1500
00:43:20,965 --> 00:43:22,833
Occasionally I get some wood
1501
00:43:22,833 --> 00:43:25,836
that would be in the 12 to 14.
1502
00:43:25,836 --> 00:43:26,604
Maybe it was sitting in
1503
00:43:26,604 --> 00:43:27,705
a warehouse for a while.
1504
00:43:29,440 --> 00:43:30,240
So you have to look
1505
00:43:30,240 --> 00:43:31,442
and see what
1506
00:43:31,475 --> 00:43:32,977
see what it is and you have to check
1507
00:43:32,977 --> 00:43:34,044
because you don't really know.
1508
00:43:34,044 --> 00:43:35,579
But that's why
1509
00:43:35,579 --> 00:43:36,981
I like to have my relationship
1510
00:43:36,981 --> 00:43:38,482
with, say, Allegheny,
1511
00:43:38,482 --> 00:43:39,850
because it's more consistent.
1512
00:43:39,850 --> 00:43:41,018
I know Denny really well.
1513
00:43:41,018 --> 00:43:42,786
I know how he dries his wood.
1514
00:43:42,786 --> 00:43:45,522
I've been up to their facility
1515
00:43:45,522 --> 00:43:47,658
and he's an expert on the drying process.
1516
00:43:47,658 --> 00:43:48,626
And I think that's a part of
1517
00:43:48,626 --> 00:43:50,327
why is what is so good?
1518
00:43:50,327 --> 00:43:52,563
Because he is really
1519
00:43:52,763 --> 00:43:54,531
he treats it like a science
1520
00:43:54,531 --> 00:43:55,766
and he's done it his whole life.
1521
00:43:55,766 --> 00:43:57,568
So process of drawing for him
1522
00:43:57,568 --> 00:43:59,670
is, is an art.
1523
00:43:59,670 --> 00:44:01,972
And and so I find that
1524
00:44:02,473 --> 00:44:04,541
if I treat the environment first
1525
00:44:04,575 --> 00:44:05,909
when I bring the wood
1526
00:44:05,909 --> 00:44:06,810
at that point, for me
1527
00:44:06,810 --> 00:44:07,878
the wood is only more of
1528
00:44:07,878 --> 00:44:08,712
a temperature thing.
1529
00:44:08,712 --> 00:44:09,980
So if you are waiting for wood
1530
00:44:09,980 --> 00:44:11,582
to take on three, four
1531
00:44:11,582 --> 00:44:13,851
or five moisture points,
1532
00:44:13,851 --> 00:44:15,786
that's going to take it.
1533
00:44:15,786 --> 00:44:17,321
It's going to take well over a month.
1534
00:44:17,321 --> 00:44:19,289
It's not going to work.
1535
00:44:19,289 --> 00:44:21,091
So seven days means but guess
1536
00:44:21,091 --> 00:44:24,128
other than for temperature,
1537
00:44:24,128 --> 00:44:25,462
you have to check the moisture
1538
00:44:25,462 --> 00:44:27,398
content of the sub floors.
1539
00:44:27,398 --> 00:44:28,932
I find them to be
1540
00:44:28,932 --> 00:44:30,401
usually more consistent in
1541
00:44:30,401 --> 00:44:31,235
the lived in home,
1542
00:44:32,569 --> 00:44:33,937
definitely less consistent
1543
00:44:33,937 --> 00:44:34,772
a new construction
1544
00:44:34,772 --> 00:44:36,974
where the sub floors have gotten wet.
1545
00:44:36,974 --> 00:44:38,375
So you have to get the heating
1546
00:44:38,375 --> 00:44:40,377
and cooling systems up and running
1547
00:44:40,377 --> 00:44:43,180
and they're generally what is drying out.
1548
00:44:43,180 --> 00:44:44,281
So floors
1549
00:44:44,281 --> 00:44:45,749
I have a builder around here
1550
00:44:45,749 --> 00:44:47,551
that I really appreciate
1551
00:44:47,551 --> 00:44:50,521
because he brings in a beat up furnace
1552
00:44:51,021 --> 00:44:53,524
and he sticks that beat up furnace
1553
00:44:53,524 --> 00:44:55,392
in the middle of the living room
1554
00:44:55,392 --> 00:44:56,760
very early on,
1555
00:44:56,760 --> 00:44:57,661
where a lot of times
1556
00:44:57,661 --> 00:44:58,462
some of the feedback
1557
00:44:58,462 --> 00:45:00,164
I've gotten from builders as well.
1558
00:45:00,164 --> 00:45:01,465
We don't want to turn the furnace on
1559
00:45:01,465 --> 00:45:02,700
because right
1560
00:45:02,700 --> 00:45:04,668
this is going to get destroyed from dust.
1561
00:45:04,668 --> 00:45:06,704
Sheetrock dust is smart
1562
00:45:08,272 --> 00:45:10,374
and this guy just has
1563
00:45:10,374 --> 00:45:11,375
an old beat up furnace.
1564
00:45:11,375 --> 00:45:11,709
They do.
1565
00:45:11,709 --> 00:45:13,210
They happen to do plumbing,
1566
00:45:13,210 --> 00:45:14,645
electrical and building.
1567
00:45:14,645 --> 00:45:16,447
It's kind of a rare breed that they do
1568
00:45:16,447 --> 00:45:17,881
all of them in-house.
1569
00:45:17,881 --> 00:45:18,248
I guess
1570
00:45:18,248 --> 00:45:19,650
it makes it a little easier for him
1571
00:45:19,650 --> 00:45:21,785
that they can put an old furnace.
1572
00:45:21,785 --> 00:45:25,322
But when I go to his job sites, they are.
1573
00:45:25,656 --> 00:45:27,357
When he says he's ready for wood,
1574
00:45:27,357 --> 00:45:29,626
he is ready for wood. It is perfect.
1575
00:45:30,894 --> 00:45:32,162
The moisture content of
1576
00:45:32,162 --> 00:45:33,664
the sub floors are 6 to 8.
1577
00:45:33,664 --> 00:45:35,265
Wood's coming in 6 to 8.
1578
00:45:35,265 --> 00:45:36,800
They're right on par
1579
00:45:36,800 --> 00:45:38,602
and I don't have any issues.
1580
00:45:38,602 --> 00:45:39,436
So really it's
1581
00:45:39,436 --> 00:45:42,573
that's my job as the estimate am
1582
00:45:43,207 --> 00:45:44,441
and the quality control
1583
00:45:44,441 --> 00:45:45,409
guy in my business
1584
00:45:45,409 --> 00:45:47,144
where I am checking moisture
1585
00:45:47,144 --> 00:45:48,612
and if there's a problem
1586
00:45:48,612 --> 00:45:50,247
and we have to wait.
1587
00:45:50,814 --> 00:45:52,182
That's actually great that they do that.
1588
00:45:52,182 --> 00:45:53,684
That's pretty slick.
1589
00:45:53,717 --> 00:45:56,153
So a couple of things, Adam,
1590
00:45:57,654 --> 00:45:59,523
somebody coming into the trade.
1591
00:45:59,523 --> 00:46:00,791
I was at the end of last
1592
00:46:00,791 --> 00:46:02,493
the last couple weeks go now
1593
00:46:02,493 --> 00:46:02,960
and there was
1594
00:46:02,960 --> 00:46:03,861
some guys walking around
1595
00:46:03,861 --> 00:46:04,928
with yellow tags on
1596
00:46:04,928 --> 00:46:06,630
they said new members.
1597
00:46:06,630 --> 00:46:07,064
If you had
1598
00:46:07,064 --> 00:46:07,664
if you were talking
1599
00:46:07,664 --> 00:46:08,732
to a new guy in the trade,
1600
00:46:08,732 --> 00:46:10,501
getting into the trade right now,
1601
00:46:10,501 --> 00:46:11,101
give us a give us
1602
00:46:11,101 --> 00:46:13,237
maybe one of your two best tips
1603
00:46:13,237 --> 00:46:15,239
for running a hardwood floor business.
1604
00:46:16,907 --> 00:46:18,876
My two best tips
1605
00:46:19,076 --> 00:46:22,045
do the best that you can
1606
00:46:22,045 --> 00:46:23,547
every day.
1607
00:46:23,680 --> 00:46:25,182
Don't take
1608
00:46:25,682 --> 00:46:26,083
any.
1609
00:46:26,083 --> 00:46:28,886
Don't you know where I go to work?
1610
00:46:28,886 --> 00:46:30,554
Just just
1611
00:46:30,788 --> 00:46:32,890
you know, for me, it's
1612
00:46:33,023 --> 00:46:34,358
it's really about the quality
1613
00:46:34,358 --> 00:46:36,126
of what we're putting out there.
1614
00:46:36,126 --> 00:46:36,693
I don't care
1615
00:46:36,693 --> 00:46:39,229
if you're doing one little tiny bedroom
1616
00:46:39,229 --> 00:46:40,898
or you're doing a 12,000
1617
00:46:40,898 --> 00:46:42,533
square foot house,
1618
00:46:42,533 --> 00:46:43,867
every little detail of that
1619
00:46:43,867 --> 00:46:45,402
job's got to be the best
1620
00:46:45,402 --> 00:46:47,037
that you can put out there.
1621
00:46:47,037 --> 00:46:48,972
And not everyone is going to be receptive
1622
00:46:48,972 --> 00:46:51,241
to that or receptive, sorry to that.
1623
00:46:51,742 --> 00:46:54,044
So don't be alarmed when people
1624
00:46:55,045 --> 00:46:56,613
don't see the value in
1625
00:46:56,613 --> 00:46:57,147
you doing
1626
00:46:57,147 --> 00:46:58,782
the highest quality job possible
1627
00:46:58,782 --> 00:47:01,418
because you just won't be for everybody.
1628
00:47:01,418 --> 00:47:03,453
But I think if you commit to quality
1629
00:47:03,453 --> 00:47:05,756
from from the get go and that's
1630
00:47:06,423 --> 00:47:07,591
really what you care about
1631
00:47:07,591 --> 00:47:08,859
more than anything else,
1632
00:47:08,859 --> 00:47:10,861
everything else will fall in line
1633
00:47:10,861 --> 00:47:11,795
from there.
1634
00:47:11,829 --> 00:47:14,331
It's got to be quality first,
1635
00:47:14,331 --> 00:47:15,232
in my opinion,
1636
00:47:15,232 --> 00:47:17,401
and that's how I built my business.
1637
00:47:17,401 --> 00:47:18,702
And I think that that's
1638
00:47:18,702 --> 00:47:20,037
why I've been successful,
1639
00:47:20,037 --> 00:47:22,139
why we have over 20 employees
1640
00:47:22,539 --> 00:47:24,274
and why we have a23 month
1641
00:47:24,274 --> 00:47:26,276
backlog at all times.
1642
00:47:26,276 --> 00:47:28,478
It's because I care more about quality
1643
00:47:28,478 --> 00:47:31,048
than I do about about our schedule, which
1644
00:47:31,615 --> 00:47:33,150
the girls in my office would scream at
1645
00:47:33,150 --> 00:47:34,051
me for saying that
1646
00:47:35,819 --> 00:47:36,520
they're answering your
1647
00:47:36,520 --> 00:47:37,487
customers on schedule.
1648
00:47:37,487 --> 00:47:38,655
But for me,
1649
00:47:38,655 --> 00:47:39,489
if I have to spend
1650
00:47:39,489 --> 00:47:41,558
extra day making that job look perfect,
1651
00:47:42,426 --> 00:47:44,194
then it was worth
1652
00:47:44,194 --> 00:47:46,597
every penny of that extra day.
1653
00:47:46,597 --> 00:47:49,132
And I think that's the best
1654
00:47:49,533 --> 00:47:52,502
is just don't take second quality
1655
00:47:53,537 --> 00:47:54,171
at all.
1656
00:47:54,171 --> 00:47:55,606
It's got to be first quality
1657
00:47:55,606 --> 00:47:56,740
across the board.
1658
00:47:56,740 --> 00:47:59,376
The best products you can find
1659
00:47:59,376 --> 00:48:00,577
and and get the training
1660
00:48:00,577 --> 00:48:01,745
that's out there.
1661
00:48:01,745 --> 00:48:02,613
You know, it takes
1662
00:48:02,613 --> 00:48:04,214
it takes a long time to get all of it.
1663
00:48:04,214 --> 00:48:05,816
You can't do it overnight.
1664
00:48:05,816 --> 00:48:06,817
You know, I
1665
00:48:06,817 --> 00:48:08,252
it took me several years
1666
00:48:08,252 --> 00:48:10,520
to get the certifications I have.
1667
00:48:12,256 --> 00:48:13,290
Bona was great
1668
00:48:13,290 --> 00:48:14,992
because Bono's in my backyard.
1669
00:48:14,992 --> 00:48:16,226
I mean, that was beautiful.
1670
00:48:16,226 --> 00:48:16,660
And I
1671
00:48:16,660 --> 00:48:18,562
and I go to the training center and I
1672
00:48:18,562 --> 00:48:20,797
and I talk to Jeff all the time,
1673
00:48:20,797 --> 00:48:22,833
and he's been an amazing resource for me.
1674
00:48:22,833 --> 00:48:24,301
Rob You did the class for me.
1675
00:48:24,301 --> 00:48:25,068
What was that?
1676
00:48:25,068 --> 00:48:27,170
Was that five or six years ago? Maybe?
1677
00:48:27,170 --> 00:48:29,373
Yeah, whenever that was.
1678
00:48:29,373 --> 00:48:30,674
But you know, I think.
1679
00:48:30,674 --> 00:48:31,341
We've had more
1680
00:48:31,341 --> 00:48:33,210
your guys come through since then, too.
1681
00:48:34,311 --> 00:48:34,945
Yes.
1682
00:48:34,945 --> 00:48:35,212
Yeah.
1683
00:48:35,212 --> 00:48:36,446
So we're always sending any
1684
00:48:36,446 --> 00:48:37,381
any guys that come in.
1685
00:48:37,381 --> 00:48:39,683
We we send them to a class
1686
00:48:39,683 --> 00:48:41,218
and you you can't undervalue
1687
00:48:41,218 --> 00:48:43,320
what that education process is
1688
00:48:43,320 --> 00:48:45,355
and then you can undervalue
1689
00:48:45,355 --> 00:48:47,190
doing the absolute best that you can do.
1690
00:48:47,190 --> 00:48:48,325
And you're going to get better.
1691
00:48:48,325 --> 00:48:48,659
You know,
1692
00:48:48,659 --> 00:48:49,693
you're not going to start off
1693
00:48:49,693 --> 00:48:50,527
with your own business
1694
00:48:50,527 --> 00:48:51,295
and be the best there
1695
00:48:51,295 --> 00:48:53,964
is, which is impossible.
1696
00:48:53,964 --> 00:48:56,166
But if you get a little bit better,
1697
00:48:56,166 --> 00:48:58,201
every job that you do,
1698
00:48:58,201 --> 00:48:59,836
then you'll look back and you be like,
1699
00:48:59,836 --> 00:49:01,171
Wow, I can do things now
1700
00:49:01,171 --> 00:49:03,573
that I never dreamed of before,
1701
00:49:03,573 --> 00:49:05,676
you know, like taking the advanced
1702
00:49:05,676 --> 00:49:06,710
WFA class.
1703
00:49:06,710 --> 00:49:07,311
We're doing
1704
00:49:07,311 --> 00:49:09,980
like the pattern floors that we do now.
1705
00:49:09,980 --> 00:49:10,781
Ten years ago,
1706
00:49:10,781 --> 00:49:12,916
I wasn't doing pattern floors like that.
1707
00:49:13,283 --> 00:49:15,519
Now we're not afraid to tackle,
1708
00:49:15,519 --> 00:49:16,353
you know, any
1709
00:49:17,421 --> 00:49:19,890
and the more people see
1710
00:49:20,090 --> 00:49:21,291
these projects that you've done,
1711
00:49:21,291 --> 00:49:21,591
the more
1712
00:49:21,591 --> 00:49:22,759
they want to take on
1713
00:49:22,759 --> 00:49:24,428
more advanced projects with you.
1714
00:49:24,428 --> 00:49:26,029
And then it becomes fun because,
1715
00:49:26,029 --> 00:49:27,297
you know, it can be draining.
1716
00:49:27,297 --> 00:49:28,832
It's a really tough job.
1717
00:49:28,832 --> 00:49:30,567
You're getting dirty,
1718
00:49:31,134 --> 00:49:33,170
you're getting abused sometimes.
1719
00:49:33,337 --> 00:49:34,738
A lot of times,
1720
00:49:34,738 --> 00:49:37,140
you know, it is a really tough, tough
1721
00:49:38,508 --> 00:49:39,376
trade to be in.
1722
00:49:39,376 --> 00:49:41,278
I think all trades are tough.
1723
00:49:41,278 --> 00:49:43,447
I think flooring is particularly tough.
1724
00:49:43,447 --> 00:49:45,415
And we're we have to deal with coatings,
1725
00:49:45,415 --> 00:49:45,716
you know,
1726
00:49:45,716 --> 00:49:46,950
and I think people
1727
00:49:46,950 --> 00:49:47,851
who don't
1728
00:49:47,851 --> 00:49:48,585
we've never coated
1729
00:49:48,585 --> 00:49:49,353
anything in their life.
1730
00:49:49,353 --> 00:49:50,821
I have no idea what we have to deal with
1731
00:49:50,821 --> 00:49:51,989
as coatings,
1732
00:49:52,522 --> 00:49:55,592
the environment, temperature, the air.
1733
00:49:55,592 --> 00:49:57,361
Why did something go wrong?
1734
00:49:57,361 --> 00:49:58,328
Sometimes you're like,
1735
00:49:58,328 --> 00:49:59,629
you're shaking your head. I don't know.
1736
00:49:59,629 --> 00:50:00,497
It should have went perfect.
1737
00:50:00,497 --> 00:50:01,631
I did everything
1738
00:50:01,631 --> 00:50:03,400
the way I did it last time.
1739
00:50:03,400 --> 00:50:05,936
Yeah, exactly right.
1740
00:50:05,936 --> 00:50:07,237
I'll just never give up. Right?
1741
00:50:07,237 --> 00:50:08,905
Just keep going. Yeah.
1742
00:50:08,905 --> 00:50:10,340
And if you have a reason, it's
1743
00:50:10,340 --> 00:50:11,575
not the end of the world.
1744
00:50:11,575 --> 00:50:13,977
You'll have less as time goes on.
1745
00:50:13,977 --> 00:50:14,845
And you know it.
1746
00:50:14,845 --> 00:50:16,713
Really training with it,
1747
00:50:16,713 --> 00:50:18,749
having a great mentor,
1748
00:50:18,749 --> 00:50:20,817
I think you can't understate that either
1749
00:50:21,184 --> 00:50:21,918
and not
1750
00:50:21,918 --> 00:50:23,653
not training with them for one year,
1751
00:50:23,653 --> 00:50:24,721
but training with them for
1752
00:50:24,721 --> 00:50:25,889
several years, if you can.
1753
00:50:27,424 --> 00:50:28,625
Well, I mean, your name has
1754
00:50:28,625 --> 00:50:30,761
been become synonymous with quality now
1755
00:50:31,028 --> 00:50:33,530
and it's an honor to have you on.
1756
00:50:33,530 --> 00:50:34,464
Like I said, I've followed
1757
00:50:34,464 --> 00:50:35,465
you and known you
1758
00:50:35,465 --> 00:50:37,434
well before I got a chance to meet you.
1759
00:50:37,434 --> 00:50:39,002
So I really appreciate
1760
00:50:39,002 --> 00:50:41,004
you taking the time to come on with us.
1761
00:50:41,004 --> 00:50:42,606
And so thank you lot for that.
1762
00:50:42,606 --> 00:50:43,673
Adam Well,
1763
00:50:43,673 --> 00:50:44,975
I really appreciate you guys have me on.
1764
00:50:44,975 --> 00:50:47,144
This was a lot of fun. Yeah.
1765
00:50:47,144 --> 00:50:49,079
I listened to the last podcast that was
1766
00:50:49,079 --> 00:50:49,646
that was a lot.
1767
00:50:49,646 --> 00:50:52,516
That was that was really fun.
1768
00:50:52,516 --> 00:50:54,251
You sat out there, too, and.
1769
00:50:54,251 --> 00:50:54,818
Yeah and
1770
00:50:54,818 --> 00:50:55,786
and then thank you
1771
00:50:55,786 --> 00:50:58,522
thank you for dinner the Milwaukee very.
1772
00:50:58,522 --> 00:50:59,456
Welcome yeah
1773
00:50:59,456 --> 00:51:00,557
was enjoy the company
1774
00:51:00,557 --> 00:51:01,458
is there anything else
1775
00:51:01,458 --> 00:51:03,193
you want to touch on
1776
00:51:03,660 --> 00:51:04,661
before we go. Anything.
1777
00:51:04,661 --> 00:51:05,762
We didn't hit it.
1778
00:51:05,762 --> 00:51:06,596
We should have asked you.
1779
00:51:08,231 --> 00:51:09,166
I think we covered
1780
00:51:09,166 --> 00:51:10,567
the article pretty well.
1781
00:51:10,567 --> 00:51:11,668
And is that
1782
00:51:11,668 --> 00:51:12,702
is that the only place it's at?
1783
00:51:12,702 --> 00:51:14,504
It's good for Big Business magazine.
1784
00:51:14,504 --> 00:51:15,105
I would say.
1785
00:51:15,105 --> 00:51:16,173
Yeah, the only place it is at
1786
00:51:16,173 --> 00:51:18,408
the moment would be wood for business.
1787
00:51:18,408 --> 00:51:19,042
Okay.
1788
00:51:19,042 --> 00:51:20,544
Either the either the magazine
1789
00:51:20,544 --> 00:51:22,145
or online for them.
1790
00:51:22,145 --> 00:51:24,714
Okay And check out my Instagram.
1791
00:51:24,748 --> 00:51:27,150
You know, I, I really,
1792
00:51:27,150 --> 00:51:28,985
I really like the interaction
1793
00:51:28,985 --> 00:51:30,754
I get from other floor guys.
1794
00:51:30,754 --> 00:51:31,154
I love
1795
00:51:31,154 --> 00:51:32,222
when floor guys ask me
1796
00:51:32,222 --> 00:51:34,357
questions out there and,
1797
00:51:34,357 --> 00:51:36,293
and ask me for help
1798
00:51:36,293 --> 00:51:37,360
and private message me,
1799
00:51:37,360 --> 00:51:39,029
you know, I talk to a lot of floor guys
1800
00:51:39,029 --> 00:51:39,696
throughout the country.
1801
00:51:39,696 --> 00:51:41,331
It's me that's a lot of fun.
1802
00:51:41,331 --> 00:51:43,233
And if I can help anybody,
1803
00:51:43,233 --> 00:51:45,502
it makes my day very cool.
1804
00:51:46,002 --> 00:51:47,804
Awesome. Adam, appreciate it, man.
1805
00:51:47,804 --> 00:51:49,005
Very much.
1806
00:51:49,339 --> 00:51:51,341
Yeah. Thanks, Wayne. Thanks, Rob. Yep.
1807
00:51:51,341 --> 00:51:52,442
You're welcome.
1808
00:51:52,542 --> 00:51:53,677
Thanks for coming up.
1809
00:51:53,677 --> 00:51:54,644
The service
1810
00:51:54,845 --> 00:51:56,146
and this has been another episode
1811
00:51:56,146 --> 00:51:57,948
of On the Floor with Wayne and Rob.
1812
00:51:57,948 --> 00:52:07,023
Stay tuned for another episode of.