Part 2 of Wayne and Rob host guest Carl Mattingly to discuss how to keep yourself out of trouble and make sure you keep yourself covered. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/
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Hello.
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Welcome to
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another episode of On the Floor
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with Wayne, Iraq.
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I'm Wayne Highlander, National Sales
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Manager for Bona Adhesives.
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I'm Rob Johnson from Bona Training.
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This is part
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two of our of our conversation
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with the hardwood floor
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inspector Carl Mattingly
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and we're going to continue
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this this great conversation
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we're having with him.
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All right.
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So other
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other standing issues are screen marks
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and those type of things you run across.
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Yes. Scratches
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and your marks were
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are not at your marks, but halos
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around room.
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Still, we're getting a lot of that,
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especially around door cases.
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Mm hmm.
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You know, they'll
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they're not blending those.
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So, you see,
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you get especially on a darker
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stain floor.
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Not too many of those, but.
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But you still see them on the center
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or center issue.
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You know,
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you said something earlier
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and I go back to it is that,
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you know,
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when the
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the you're
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sanding floors for certain colors,
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there was a time
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few years back that everything was light.
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Everything was a natural finish now.
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And we didn't,
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you know,
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the dark stains went away or whatever.
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And then they came back, right?
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And I knew guys
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were going to have challenges,
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especially guys
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that were
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kind of fairly
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got in the industry
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in the last five years or so.
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Then now
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we're having to go to those dark floors
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where it's it's, you know, is a lot more
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intense when you're
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sanding process and everything.
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Everything is so critical
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that I knew that was going
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to bring up a lot of challenges for guys.
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All right.
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Finishing
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guys, still bleaching and water potting.
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Maybe we can start
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with what you're seeing in that regard.
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A little bit of bleaching,
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a lot of water popping
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where they want
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to get that intense color.
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You know, the customer walks
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in with that little palette
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and they go, this is the color I want.
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And you know in your heart
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that if you send that floor
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without water popping,
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you're not going to get that color.
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You get close,
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but it's never going to be
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what the customer wants.
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So a lot of water popping.
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So when that comes up, when someone
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I talk about or they ask me about it,
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I always tell them this
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and this is a difficult one.
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Goes back to all the way
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back to our first question about
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a moisture meter.
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Know what your
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moisture is on
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the wood before you put the water down
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and then don't stain that floor
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until it's back to that level.
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So if you have to use a number 8%
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and you want your water poppy floor,
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you want to pin that meter or pin
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that floor again
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to make sure it's back at that
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8% before you start applying this stain
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that's that's
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something that I learned years
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and years ago with bleaching.
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When we started bleaching, you know,
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more and more bleaching was popping up.
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And that was in the late eighties
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when they were doing pastels and whites
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and things like that.
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So that's we started doing that then.
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I still think it's good practice.
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A lot of guys won't do it,
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but I think it's good practice.
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Know what your moisture level is
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prior to the water going down,
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you know, be prepared for grain rays.
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You know, that's a difficult one.
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A lot of guys,
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maybe it's the first time
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they're going to water popped or not.
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They don't realize
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how heavy that green raise
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is going to be.
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So then they go and stain the floor
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and put the first coated finish on
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and they go in and abraded
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and they take all the little tips
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of that green rays off
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and they have little white spots
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all over the floor.
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They don't know what to do.
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Yeah. So. Yep.
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I'm going to stop and insert my tip here
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that I
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I've said it before.
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If you've heard me say it,
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I apologize
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and I'm going to say it anyhow.
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When it comes to green
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rays on water
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pop floors,
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my brother
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and I had the best two brothers
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and I think had the best system
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I've ever seen on it.
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And is that we would
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we would stay in the floor
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like you normally would while by hand.
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We'd seen it by hand
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while still
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what we would take a buffer,
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a maroon pad,
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and we would maroon
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pad that whole section
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and then we would
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then we would wipe off the stain.
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And it is like we,
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we screen it with a 180 grit.
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So you get.
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So you got rid of the green razor.
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Got really green rays
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and you got the benefits
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of, of that water pop floor.
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And people
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say, well, that's an extra step.
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And it absolutely is.
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But man,
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it is absolutely stunning
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when you're done.
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I mean, it really is beautiful.
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I wish I'd known that.
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I never even thought about that.
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I actually used to
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I mean, just
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just your description of it
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made so much sense to me.
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If I was doing it again, I'd do it.
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Then I'll do it. Yeah. Yeah.
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And what we would do
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when,
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if you're going to do this,
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when you first put a,
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if it's a brand new screen down
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a maroon pad.
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Well, it's going to be not a screen.
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A maroon pad.
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We would kind of swirling in the stain
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a little bit to get a little bit
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wet for that first turn. Right.
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And then and then, you know,
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people think, oh, it
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then you're walking in.
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It never,
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never, never had an issue doing it.
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And I've never seen it done any better
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as it
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was so
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good that my
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three brothers fight
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about whose idea was
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after all these years.
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Are you the oldest?
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If you are, then you get to take credit.
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He is the oldest is.
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But my youngest is adamant
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that it was his idea.
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And now he's got me
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wondering and questioning my own self.
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So I don't know.
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I don't even know anymore.
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That's another thing.
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I.
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Yes, the bane of the industry, the bane,
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the absolute freaking heartbreaker,
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the absolute heartbreaker to a floor guy
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is the reading the finish.
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So maybe we can talk about that.
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Okay.
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So, so
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and this is from a pure experience.
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I was so incredibly clean
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on my application
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from the time
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prior to staining the floor,
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the amount of time
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we spent vacuuming crevices in baseboards
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and cleaning walls
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and then cleaning that for cleaning
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dust out of that floor.
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We didn't
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use a Tampico brush
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anything that we're going to stay in.
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I couldn't
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hardly stand to see the swirl marks.
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It just drove me crazy.
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But if we knew
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it was going to be a clear finish
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we Tampico it
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but but that said just clean clean clean
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good clean filters on your vacuum
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good use good vacuum heads
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you know after you stain the floor.
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Now you're getting ready to
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apply to finish
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or prepare
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the finish, acclimate your finish,
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get that stuff into the house
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where it's going to go down.
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Don't bring it in in the morning
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and take at noon.
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You're going to
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bring it in a couple of days before.
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If you can
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acclimate your finish to the site
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mix it as it's required.
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And the trick that I did,
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I never poured out of a bottle.
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I poured it into a poor can.
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And even with the plastic strainer
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that comes with the
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to put in the top of the bottle,
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we still poured it
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through a medium mesh
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painter's paint strainer
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and on big applications, big pores.
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If we would blend everything,
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there was a lot of times
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we would take a few seconds,
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rinse that poor bucket out
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and restrain our finish
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so that if we had to pick any finish up,
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we didn't want that
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finish moved from bedroom to bedroom be.
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So we were very critical about that.
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And literally
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every time we poured a bottle and finish,
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it went through a pain stream.
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I mean, you could have got along
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just fine.
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We wore booties.
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I have a beard.
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I would vacuum my beard.
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Anything that you can do to just imagine.
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The California think his way
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and he even had a funny app
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that he would wear. It's okay.
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00:07:27,380 --> 00:07:28,347
Or sock.
287
00:07:28,347 --> 00:07:30,483
Why not? Yes, I. Mean, yes.
288
00:07:30,483 --> 00:07:31,350
Yes. Yeah.
289
00:07:31,350 --> 00:07:31,784
I mean,
290
00:07:31,784 --> 00:07:33,786
it was comfortable, it was lightweight.
291
00:07:34,020 --> 00:07:35,421
And I would vacuum that before
292
00:07:35,421 --> 00:07:36,255
I put it on.
293
00:07:36,255 --> 00:07:36,789
I would wipe
294
00:07:36,789 --> 00:07:39,292
I'd actually wipe my arms down with with
295
00:07:39,292 --> 00:07:41,394
with with a wet rag.
296
00:07:41,394 --> 00:07:43,563
But, you know, as corny as that sounds,
297
00:07:44,697 --> 00:07:46,432
I think it might be a California thing,
298
00:07:46,432 --> 00:07:47,667
because a lot of people out here
299
00:07:47,667 --> 00:07:48,901
think it's supposed to look like
300
00:07:48,901 --> 00:07:50,269
their dining room table
301
00:07:50,269 --> 00:07:51,938
and you try to make it look like that.
302
00:07:51,938 --> 00:07:54,073
But. All right, you win.
303
00:07:54,106 --> 00:07:54,874
All right.
304
00:07:55,708 --> 00:07:56,843
You got your man.
305
00:07:56,843 --> 00:07:58,878
You got me, dammit. You.
306
00:07:58,878 --> 00:08:01,080
Well, so so another thing to that that
307
00:08:01,214 --> 00:08:04,484
that we do and my brother in Michigan,
308
00:08:04,484 --> 00:08:06,252
if he watches this podcast,
309
00:08:06,252 --> 00:08:08,154
he'll laugh because he knows it's true.
310
00:08:08,154 --> 00:08:11,491
He hates tacky, hates it, hates it.
311
00:08:11,491 --> 00:08:13,059
So when he was in California, we
312
00:08:13,059 --> 00:08:14,093
were in business together.
313
00:08:15,661 --> 00:08:15,962
You know,
314
00:08:15,962 --> 00:08:16,362
I think he'd
315
00:08:16,362 --> 00:08:18,264
probably just rather jump into a bonfire
316
00:08:18,264 --> 00:08:19,131
than to get on his hands
317
00:08:19,131 --> 00:08:20,266
and knees and tack a floor up.
318
00:08:20,266 --> 00:08:22,134
But we tack the floor twice.
319
00:08:22,134 --> 00:08:24,003
One person would start it
320
00:08:24,003 --> 00:08:25,638
and the next person would follow.
321
00:08:25,638 --> 00:08:27,540
We never went back onto the floor
322
00:08:27,540 --> 00:08:28,875
that had been tacked and we did.
323
00:08:28,875 --> 00:08:29,642
So we did.
324
00:08:29,642 --> 00:08:31,277
We did that twice.
325
00:08:31,277 --> 00:08:33,346
You might be the only guy
326
00:08:33,346 --> 00:08:34,747
as anal as I am about
327
00:08:34,747 --> 00:08:36,015
about this part of the process.
328
00:08:36,015 --> 00:08:37,583
But I absolutely were
329
00:08:37,583 --> 00:08:39,619
right there with you, man.
330
00:08:39,752 --> 00:08:40,920
You worked too hard.
331
00:08:40,920 --> 00:08:42,922
It's too hard for that one step to get.
332
00:08:42,922 --> 00:08:45,391
You want that one thing
333
00:08:45,391 --> 00:08:47,059
another thing too that I would
334
00:08:47,059 --> 00:08:47,627
I would tell
335
00:08:47,627 --> 00:08:50,496
the guys know where your drafts are.
336
00:08:51,597 --> 00:08:52,498
You know,
337
00:08:52,532 --> 00:08:53,900
we used to have signs,
338
00:08:53,900 --> 00:08:54,700
put them on the door.
339
00:08:54,700 --> 00:08:55,635
We talk to the homeless.
340
00:08:55,635 --> 00:08:55,835
All right.
341
00:08:55,835 --> 00:08:56,869
Here's what we're going to do,
342
00:08:56,869 --> 00:08:57,436
because we always had
343
00:08:57,436 --> 00:08:58,504
exhaust fans in the window.
344
00:08:58,504 --> 00:08:59,972
So we kind of controlled
345
00:08:59,972 --> 00:09:02,174
the air pressure in our room.
346
00:09:02,174 --> 00:09:04,277
But we would ask them, say, you know,
347
00:09:04,477 --> 00:09:06,512
is your car in the garage?
348
00:09:06,512 --> 00:09:07,847
Do you have to leave this afternoon?
349
00:09:07,847 --> 00:09:09,148
If you do, please take your car out
350
00:09:09,148 --> 00:09:09,982
close the garage door.
351
00:09:09,982 --> 00:09:11,217
So we would try to control
352
00:09:11,217 --> 00:09:13,019
that environment as best we can.
353
00:09:13,019 --> 00:09:14,353
A little bit on the anal side.
354
00:09:14,353 --> 00:09:16,122
But guess what? It paid off.
355
00:09:16,122 --> 00:09:18,291
Yeah, it paid off.
356
00:09:18,291 --> 00:09:19,825
The Sesame Street song
357
00:09:19,825 --> 00:09:21,260
one of these kids just doesn't
358
00:09:21,260 --> 00:09:22,261
belong here
359
00:09:22,261 --> 00:09:26,365
is going through my head right now.
360
00:09:26,365 --> 00:09:27,667
So it might be my brother.
361
00:09:28,768 --> 00:09:29,669
Oh, but he was.
362
00:09:29,669 --> 00:09:30,236
But you know what?
363
00:09:30,236 --> 00:09:30,703
You know what?
364
00:09:30,703 --> 00:09:32,138
Your brother and I will do floors.
365
00:09:32,138 --> 00:09:33,573
You and Wayne can work together.
366
00:09:33,573 --> 00:09:35,141
I'll work with your brother.
367
00:09:35,141 --> 00:09:35,908
I didn't say that.
368
00:09:35,908 --> 00:09:36,876
He didn't him.
369
00:09:36,876 --> 00:09:38,878
I said he hate attack you.
370
00:09:38,878 --> 00:09:39,312
Yeah.
371
00:09:40,079 --> 00:09:41,080
I'll let him take it
372
00:09:41,080 --> 00:09:42,315
one time and we're good.
373
00:09:42,315 --> 00:09:45,718
Let's go.
374
00:09:45,718 --> 00:09:46,252
Rob, as
375
00:09:46,252 --> 00:09:48,421
a saying of 3680 and bad lighting
376
00:09:48,421 --> 00:09:49,755
is he jokes.
377
00:09:50,189 --> 00:09:53,259
For 4080 and set 4080
378
00:09:53,259 --> 00:09:55,494
set and falling in bad lighting that's
379
00:09:56,329 --> 00:09:58,397
that was like the first ten years of my
380
00:09:59,298 --> 00:09:59,932
my career
381
00:09:59,932 --> 00:10:02,001
when I left my family's business.
382
00:10:02,001 --> 00:10:02,501
But yeah,
383
00:10:02,501 --> 00:10:04,170
but in those days,
384
00:10:04,170 --> 00:10:05,237
probably what you're doing
385
00:10:05,237 --> 00:10:06,238
was a neutral stain.
386
00:10:06,238 --> 00:10:08,040
And like you say, oil finished.
387
00:10:08,040 --> 00:10:09,575
Yeah. You might be able to game with.
388
00:10:09,575 --> 00:10:10,109
There was
389
00:10:10,109 --> 00:10:11,344
no I was good at staining
390
00:10:11,344 --> 00:10:12,011
I was much better
391
00:10:12,011 --> 00:10:13,980
at talking people out of state.
392
00:10:13,980 --> 00:10:14,780
Thank you.
393
00:10:14,780 --> 00:10:15,781
You should have been on my crew
394
00:10:15,781 --> 00:10:16,849
out of it. I would have hired,
395
00:10:18,618 --> 00:10:19,785
you know, speaking of lighting,
396
00:10:19,785 --> 00:10:21,954
but going back to the sanding sequence
397
00:10:21,954 --> 00:10:22,488
a little bit,
398
00:10:22,488 --> 00:10:23,889
that's the one thing that we did.
399
00:10:23,889 --> 00:10:24,223
And we
400
00:10:24,223 --> 00:10:26,692
we gave that job to our apprentices.
401
00:10:27,326 --> 00:10:28,160
If, you know,
402
00:10:28,160 --> 00:10:29,428
we didn't always have apprentices,
403
00:10:29,428 --> 00:10:32,765
but once once we determined
404
00:10:34,033 --> 00:10:36,068
that all of the sanding was done before
405
00:10:36,769 --> 00:10:38,771
we brought the screen out or our final
406
00:10:38,871 --> 00:10:41,273
or final smoothing,
407
00:10:41,273 --> 00:10:42,608
we literally crawl the floor
408
00:10:42,608 --> 00:10:45,678
with a halogen light and we pencil spot.
409
00:10:45,678 --> 00:10:47,680
If there was a spot of question,
410
00:10:47,680 --> 00:10:49,415
we'd pencil that
411
00:10:50,750 --> 00:10:51,717
maybe that, maybe that.
412
00:10:51,717 --> 00:10:53,119
It seemed it didn't get dropped
413
00:10:53,119 --> 00:10:54,453
quite as much.
414
00:10:54,453 --> 00:10:55,821
We'd go in there with a random
415
00:10:55,821 --> 00:10:57,723
orbital sander and smooth that.
416
00:10:57,723 --> 00:10:58,891
Check that with the light
417
00:10:58,891 --> 00:10:59,825
we do a pencil mark.
418
00:10:59,825 --> 00:11:01,060
Just go. Hey, just check this out.
419
00:11:01,060 --> 00:11:02,094
If you see something,
420
00:11:02,094 --> 00:11:02,895
put a circle around it.
421
00:11:02,895 --> 00:11:04,163
We'll come back and check it.
422
00:11:04,163 --> 00:11:05,731
And then we would just take that out
423
00:11:05,731 --> 00:11:07,600
so that we knew it's
424
00:11:07,600 --> 00:11:09,301
the very best that we could get
425
00:11:09,301 --> 00:11:10,770
before that screen went on it.
426
00:11:10,770 --> 00:11:13,105
So did you advertise, girl?
427
00:11:14,006 --> 00:11:16,509
Oh, yeah. No.
428
00:11:16,509 --> 00:11:18,511
So here's, here's my thought behind that.
429
00:11:18,511 --> 00:11:20,046
And we were kind of
430
00:11:20,046 --> 00:11:21,614
this is the way I felt about it.
431
00:11:21,614 --> 00:11:23,049
We didn't advertise either
432
00:11:23,049 --> 00:11:24,817
and we were always busy.
433
00:11:24,817 --> 00:11:26,385
And my feeling is that,
434
00:11:26,385 --> 00:11:26,986
you know,
435
00:11:26,986 --> 00:11:27,887
the amount of money
436
00:11:27,887 --> 00:11:29,555
we didn't pay in advertising,
437
00:11:29,555 --> 00:11:31,090
if it takes me
438
00:11:31,090 --> 00:11:32,224
an hour longer to do this
439
00:11:32,224 --> 00:11:33,726
part of the job or whatever,
440
00:11:33,726 --> 00:11:34,627
I'm going to do that
441
00:11:34,627 --> 00:11:36,128
because it's word of mouth is worth it.
442
00:11:36,128 --> 00:11:36,529
It's worth
443
00:11:36,529 --> 00:11:38,597
more than any advertising anyhow.
444
00:11:38,597 --> 00:11:39,832
So I don't have to advertising
445
00:11:39,832 --> 00:11:41,400
and jump through those hoops.
446
00:11:41,400 --> 00:11:43,669
I'll do it on this end of the job
447
00:11:43,669 --> 00:11:46,272
and then it just becomes second nature.
448
00:11:46,272 --> 00:11:47,540
And what it does to it
449
00:11:47,540 --> 00:11:49,909
creates great habits, you know?
450
00:11:49,909 --> 00:11:51,544
What do you think when you say that
451
00:11:51,544 --> 00:11:52,478
when guys are going to say on
452
00:11:52,478 --> 00:11:53,579
the floor is a certain way
453
00:11:53,579 --> 00:11:55,347
because it's going to go natural finish
454
00:11:55,347 --> 00:11:56,582
and you get away with that job
455
00:11:56,582 --> 00:11:57,983
after job as a job.
456
00:11:57,983 --> 00:11:59,085
And then the
457
00:11:59,085 --> 00:12:00,453
you know, the bad thing about habits
458
00:12:00,453 --> 00:12:02,421
is they work most of the time.
459
00:12:02,421 --> 00:12:02,722
You know,
460
00:12:02,722 --> 00:12:04,223
then you bring it to another job
461
00:12:04,223 --> 00:12:06,158
where it matters and
462
00:12:06,158 --> 00:12:08,327
and maybe not so much in that habit.
463
00:12:08,327 --> 00:12:08,928
And look,
464
00:12:08,928 --> 00:12:10,262
we know we're preaching to the choir.
465
00:12:10,262 --> 00:12:11,297
We're we're on this podcast
466
00:12:11,297 --> 00:12:12,331
because we know
467
00:12:12,331 --> 00:12:13,532
there's some phenomenal floor
468
00:12:13,532 --> 00:12:14,200
guys on this.
469
00:12:14,200 --> 00:12:16,068
I mean, that list is part guys and gals.
470
00:12:16,068 --> 00:12:18,104
Guys and gals, by the way,
471
00:12:18,104 --> 00:12:20,306
that are just phenomenal mechanics.
472
00:12:20,306 --> 00:12:21,574
And we get that.
473
00:12:21,574 --> 00:12:22,842
But this is to help
474
00:12:22,842 --> 00:12:24,643
the guys that maybe maybe not not
475
00:12:24,643 --> 00:12:27,012
that's not quite there yet.
476
00:12:27,012 --> 00:12:29,448
And whatever. Well, I'll tell you what.
477
00:12:29,448 --> 00:12:30,316
The one thing when I
478
00:12:30,316 --> 00:12:31,550
when I do a peek,
479
00:12:31,550 --> 00:12:32,785
I really appreciate this
480
00:12:32,785 --> 00:12:34,086
because the people that show up
481
00:12:34,086 --> 00:12:35,421
to pay attention to this stuff
482
00:12:35,421 --> 00:12:36,255
and try to pick up
483
00:12:36,255 --> 00:12:37,890
a little bit of information
484
00:12:37,890 --> 00:12:39,225
and I don't know everything there is.
485
00:12:39,225 --> 00:12:40,893
And I always tell them I was on
486
00:12:40,893 --> 00:12:42,928
I was standing in that audience
487
00:12:42,928 --> 00:12:43,996
five, six years ago.
488
00:12:43,996 --> 00:12:46,132
So and I would still continue
489
00:12:46,132 --> 00:12:46,999
to go to those. But
490
00:12:48,868 --> 00:12:50,603
it's a it's a wonderful trade.
491
00:12:50,603 --> 00:12:51,003
It's a
492
00:12:51,003 --> 00:12:52,104
it's a it's a trade
493
00:12:52,104 --> 00:12:54,807
that I've always been really proud of.
494
00:12:55,107 --> 00:12:57,443
You know, I raised my kids doing it
495
00:12:57,443 --> 00:12:58,911
great. Take great pride in it.
496
00:12:58,911 --> 00:12:59,979
I think most of the guys
497
00:12:59,979 --> 00:13:01,647
that I've met in the business, the people
498
00:13:01,647 --> 00:13:02,414
or as you even said,
499
00:13:02,414 --> 00:13:04,416
the women that we meet in the business,
500
00:13:04,416 --> 00:13:05,284
they're professional
501
00:13:05,284 --> 00:13:06,685
and they take great pride in it.
502
00:13:06,685 --> 00:13:07,486
So the
503
00:13:07,486 --> 00:13:08,821
the more you can do it better
504
00:13:08,821 --> 00:13:11,157
and more perfection you can accomplish,
505
00:13:11,157 --> 00:13:14,593
the more pride you can carry, the more
506
00:13:14,593 --> 00:13:15,961
referrals you're going to get.
507
00:13:15,961 --> 00:13:18,330
Yeah. Let's talk about Steve.
508
00:13:18,330 --> 00:13:19,965
And there's a lot of things
509
00:13:19,965 --> 00:13:21,534
that encompasses stain.
510
00:13:21,534 --> 00:13:22,768
One is trick wiping
511
00:13:22,768 --> 00:13:24,003
and those type of things
512
00:13:24,003 --> 00:13:26,238
and maybe not waiting for the dry at all.
513
00:13:26,272 --> 00:13:27,573
But but let's talk about that
514
00:13:27,573 --> 00:13:28,207
a little bit.
515
00:13:28,207 --> 00:13:29,909
But then also let's get into maybe
516
00:13:29,909 --> 00:13:32,311
Robert's favorite subject is
517
00:13:32,311 --> 00:13:34,013
is spontaneous combustion
518
00:13:34,013 --> 00:13:37,850
and taking care of the stain rags.
519
00:13:37,850 --> 00:13:39,051
That's not one of my favorite,
520
00:13:39,051 --> 00:13:39,485
but it's probably
521
00:13:39,485 --> 00:13:40,452
one of the most important
522
00:13:40,452 --> 00:13:41,287
conversations that
523
00:13:42,521 --> 00:13:43,289
Rob does.
524
00:13:43,289 --> 00:13:45,191
Rob does a speech of whenever
525
00:13:45,191 --> 00:13:45,491
he does
526
00:13:45,491 --> 00:13:47,159
the end of classes
527
00:13:47,159 --> 00:13:47,726
and he's done
528
00:13:47,726 --> 00:13:48,360
a podcast
529
00:13:48,360 --> 00:13:50,863
episode on this, on his speech on fire
530
00:13:51,363 --> 00:13:53,833
is the best speech in the industry.
531
00:13:53,833 --> 00:13:56,035
On on stain rags and fire.
532
00:13:56,035 --> 00:13:58,103
He does a just a knock out job on that.
533
00:13:58,103 --> 00:13:58,938
So
534
00:13:59,839 --> 00:14:02,141
it's near and dear to his heart.
535
00:14:02,141 --> 00:14:03,609
So we know how important that is.
536
00:14:03,609 --> 00:14:04,777
And, you know,
537
00:14:04,777 --> 00:14:06,312
it just takes one
538
00:14:06,312 --> 00:14:07,279
to want
539
00:14:07,279 --> 00:14:09,782
a career is just like a car crash.
540
00:14:09,782 --> 00:14:11,250
I mean, it just takes off.
541
00:14:11,250 --> 00:14:13,018
You can drive down the road every day.
542
00:14:13,018 --> 00:14:14,053
Every day, no problem.
543
00:14:14,053 --> 00:14:16,722
And it just takes one to change your life
544
00:14:16,722 --> 00:14:17,256
so.
545
00:14:17,289 --> 00:14:19,358
You can't be cautious enough.
546
00:14:19,358 --> 00:14:21,227
And it going back to the new versus
547
00:14:21,227 --> 00:14:23,128
what we did years ago,
548
00:14:23,128 --> 00:14:24,630
we do have the advantage today
549
00:14:24,630 --> 00:14:25,998
to have much better products.
550
00:14:25,998 --> 00:14:27,833
So the opportunity
551
00:14:27,833 --> 00:14:29,702
for that mistake to happen
552
00:14:29,702 --> 00:14:31,704
or at least reduced,
553
00:14:33,172 --> 00:14:35,007
you know.
554
00:14:35,007 --> 00:14:36,208
Yeah, definitely.
555
00:14:36,208 --> 00:14:37,810
And the education is out there too.
556
00:14:37,810 --> 00:14:38,177
And
557
00:14:38,577 --> 00:14:39,812
but every year, every year
558
00:14:39,812 --> 00:14:41,213
you see on the on on
559
00:14:41,213 --> 00:14:43,349
one of the social media helps.
560
00:14:43,382 --> 00:14:44,516
It went up.
561
00:14:44,850 --> 00:14:46,418
Too many people thinks
562
00:14:46,418 --> 00:14:48,187
it won't happen to them.
563
00:14:48,187 --> 00:14:50,589
I know it will not happen to me.
564
00:14:50,589 --> 00:14:52,057
I've never seen it before.
565
00:14:52,057 --> 00:14:53,359
Can't happen.
566
00:14:53,359 --> 00:14:54,793
Never happened to me before.
567
00:14:54,793 --> 00:14:56,795
And it's just a matter of time
568
00:14:56,795 --> 00:14:58,163
if you're not taken care of.
569
00:14:58,163 --> 00:14:59,398
Oh, my goodness.
570
00:14:59,398 --> 00:15:00,833
I can't even imagine.
571
00:15:00,833 --> 00:15:01,467
Lay him out.
572
00:15:01,467 --> 00:15:02,601
Dry him out in the air
573
00:15:02,601 --> 00:15:05,004
or just put him in a bucket of water.
574
00:15:05,004 --> 00:15:07,606
We used to do if we didn't have space, if
575
00:15:07,840 --> 00:15:08,774
if our customers didn't
576
00:15:08,774 --> 00:15:09,675
have a garden space,
577
00:15:09,675 --> 00:15:10,509
that maybe, you know,
578
00:15:10,509 --> 00:15:12,278
there was just bare soil.
579
00:15:12,278 --> 00:15:14,079
If they did, we would lay them out there
580
00:15:14,079 --> 00:15:15,347
and we would soak them with water
581
00:15:15,347 --> 00:15:16,749
and leave them overnight.
582
00:15:16,749 --> 00:15:18,450
But we still had to be really careful
583
00:15:18,450 --> 00:15:20,152
because I'll tell you, as an experience,
584
00:15:20,152 --> 00:15:22,087
this is a personal experience.
585
00:15:22,087 --> 00:15:23,722
We were doing new construction,
586
00:15:23,722 --> 00:15:24,657
laid the rags out
587
00:15:24,657 --> 00:15:27,393
behind the house, soaked them down.
588
00:15:27,393 --> 00:15:29,228
My sons were probably in their teens
589
00:15:29,228 --> 00:15:29,795
at the time.
590
00:15:29,795 --> 00:15:31,030
We went back the next day
591
00:15:31,030 --> 00:15:33,032
to start applying the finish
592
00:15:33,699 --> 00:15:35,234
and I asked him to gather the rags
593
00:15:35,234 --> 00:15:36,635
and bring them out to the front.
594
00:15:36,635 --> 00:15:38,671
They laid them out by the barn. And
595
00:15:40,039 --> 00:15:41,273
again, this is new construction.
596
00:15:41,273 --> 00:15:42,508
There was no houses,
597
00:15:42,508 --> 00:15:45,010
no yard or anything, and
598
00:15:45,110 --> 00:15:47,279
we went out at about 3:00
599
00:15:47,279 --> 00:15:47,947
in the afternoon.
600
00:15:47,947 --> 00:15:49,114
Now, these rags have been out
601
00:15:49,114 --> 00:15:51,884
all night long and it's so cold water.
602
00:15:51,884 --> 00:15:52,985
And they were smoldering
603
00:15:52,985 --> 00:15:54,820
when we went out to leave that day.
604
00:15:54,820 --> 00:15:55,921
Is that right?
605
00:15:55,921 --> 00:15:57,156
Yeah. Wow.
606
00:15:57,156 --> 00:15:58,257
So something.
607
00:15:58,257 --> 00:15:59,491
Less. Than that. And caught fire.
608
00:15:59,491 --> 00:16:01,026
But they were smoldering.
609
00:16:01,026 --> 00:16:01,727
Yeah.
610
00:16:01,727 --> 00:16:02,761
Well, and I'll tell you something
611
00:16:02,761 --> 00:16:03,128
else, too,
612
00:16:03,128 --> 00:16:04,630
as a rule, I lived that
613
00:16:04,630 --> 00:16:05,731
I didn't let anybody else
614
00:16:05,731 --> 00:16:06,966
take care of my rags.
615
00:16:06,966 --> 00:16:08,701
Yeah, someone else said, you know what?
616
00:16:08,701 --> 00:16:09,601
Just throw them in a dumpster.
617
00:16:09,601 --> 00:16:09,902
We got
618
00:16:09,902 --> 00:16:11,070
someone that someone else has come in
619
00:16:11,070 --> 00:16:11,670
or whatever. Nope.
620
00:16:11,670 --> 00:16:14,373
That's that's my responsibility.
621
00:16:14,373 --> 00:16:15,607
And I won't.
622
00:16:15,607 --> 00:16:17,643
And I had a van catch on fire.
623
00:16:17,643 --> 00:16:19,411
Oh, you did? Yes. Yeah.
624
00:16:19,411 --> 00:16:21,046
So we talk about,
625
00:16:21,046 --> 00:16:21,647
okay, we're now
626
00:16:21,647 --> 00:16:22,715
we're in the finishing process
627
00:16:22,715 --> 00:16:23,882
and what can go wrong.
628
00:16:23,882 --> 00:16:24,817
I really like that.
629
00:16:24,817 --> 00:16:26,585
You talked about acclimating to finish.
630
00:16:26,585 --> 00:16:29,221
That's in the winter and summer, correct?
631
00:16:29,221 --> 00:16:31,390
Well, and I always say that
632
00:16:31,390 --> 00:16:32,191
that kind of staying
633
00:16:32,191 --> 00:16:33,392
is the same kind of staying
634
00:16:33,392 --> 00:16:35,561
as it is in January, as it is in August,
635
00:16:35,828 --> 00:16:38,130
as it is in Alaska, as it is in Florida,
636
00:16:38,130 --> 00:16:39,498
it's the same state
637
00:16:39,498 --> 00:16:40,866
is just reacts
638
00:16:40,866 --> 00:16:42,034
based on temperature
639
00:16:42,034 --> 00:16:43,402
and relative humidity in your
640
00:16:43,402 --> 00:16:44,903
in your environment.
641
00:16:44,903 --> 00:16:46,438
And it's just so damn important
642
00:16:46,438 --> 00:16:48,073
not to push those things.
643
00:16:48,073 --> 00:16:49,041
Again, we're staying is
644
00:16:49,041 --> 00:16:49,808
staying is an area
645
00:16:49,808 --> 00:16:51,944
that gets a lot of guys into trouble
646
00:16:51,944 --> 00:16:54,279
because you can you can stay in the floor
647
00:16:54,480 --> 00:16:56,048
and we've we've all
648
00:16:56,048 --> 00:16:56,515
if you've been
649
00:16:56,515 --> 00:16:57,950
in the tourist force for 30 years,
650
00:16:57,950 --> 00:17:00,819
we've all tried to wish staying dry.
651
00:17:00,819 --> 00:17:03,088
You know what I mean? It doesn't. Work.
652
00:17:03,088 --> 00:17:04,523
If you smell it,
653
00:17:04,523 --> 00:17:06,992
you just smells a little bit too strong
654
00:17:06,992 --> 00:17:09,061
and your feet are just a little too tacky
655
00:17:09,061 --> 00:17:09,928
and that there's a
656
00:17:09,928 --> 00:17:11,997
you did the white stain transfer
657
00:17:11,997 --> 00:17:14,767
and it was just a little bit on there.
658
00:17:15,167 --> 00:17:15,834
And you want
659
00:17:15,834 --> 00:17:16,802
you really
660
00:17:16,802 --> 00:17:17,903
you really want to get that
661
00:17:17,903 --> 00:17:19,038
that first coat on.
662
00:17:19,038 --> 00:17:21,173
But you should dry can you.
663
00:17:21,173 --> 00:17:22,975
Can't if you do
664
00:17:23,942 --> 00:17:25,210
I'm telling you
665
00:17:25,210 --> 00:17:27,813
if you do and that's and that peels
666
00:17:28,680 --> 00:17:30,783
it might not peel right away
667
00:17:30,783 --> 00:17:33,485
it might not peel for six months.
668
00:17:33,485 --> 00:17:34,753
But when we go back in
669
00:17:34,753 --> 00:17:36,789
and we look at a floor, when someone says
670
00:17:36,789 --> 00:17:37,423
all of a sudden
671
00:17:37,423 --> 00:17:37,923
there's
672
00:17:37,923 --> 00:17:38,924
there's white spots
673
00:17:38,924 --> 00:17:41,193
underneath my floor finish
674
00:17:41,193 --> 00:17:42,961
and you reach down and you pull that back
675
00:17:42,961 --> 00:17:44,163
and you see the woodgrain
676
00:17:44,163 --> 00:17:46,231
or you possibly see the stain color
677
00:17:46,698 --> 00:17:48,100
on the bottom of that finish.
678
00:17:48,100 --> 00:17:50,169
You know, that that finish was applied
679
00:17:50,169 --> 00:17:51,670
before the stain was dry.
680
00:17:51,670 --> 00:17:52,471
Yeah.
681
00:17:52,538 --> 00:17:53,605
You know, back to what
682
00:17:53,605 --> 00:17:55,174
Wayne was just saying.
683
00:17:55,174 --> 00:17:57,609
When I'm not doing the classes,
684
00:17:57,609 --> 00:17:59,778
I'm on the the bone attack line
685
00:18:00,212 --> 00:18:03,382
and it's amazing how many guys
686
00:18:04,083 --> 00:18:05,284
run into issues
687
00:18:05,284 --> 00:18:07,553
because they push chemicals.
688
00:18:07,553 --> 00:18:10,222
Yeah, I'm I'm shocked about something.
689
00:18:10,222 --> 00:18:12,524
I talk about it every class I do
690
00:18:12,524 --> 00:18:13,625
and I tell everybody,
691
00:18:13,625 --> 00:18:15,427
you can install flooring
692
00:18:15,427 --> 00:18:16,995
until your arm falls off.
693
00:18:16,995 --> 00:18:18,063
You can
694
00:18:18,097 --> 00:18:19,364
run machines
695
00:18:19,364 --> 00:18:21,800
24 hours a day until you blow motor.
696
00:18:22,701 --> 00:18:24,937
But you can't like
697
00:18:24,937 --> 00:18:25,804
Wayne was just saying,
698
00:18:25,804 --> 00:18:28,073
you can't wish these products dry.
699
00:18:28,607 --> 00:18:29,908
You push chemical
700
00:18:29,908 --> 00:18:31,710
and it'll push you back and knock
701
00:18:31,710 --> 00:18:33,445
you over every single time.
702
00:18:34,546 --> 00:18:34,980
That's why I
703
00:18:34,980 --> 00:18:35,214
think
704
00:18:35,214 --> 00:18:37,950
environmental control is so important.
705
00:18:38,784 --> 00:18:41,353
When we're doing stains and finishes.
706
00:18:42,521 --> 00:18:43,689
You know, it's it's it.
707
00:18:43,689 --> 00:18:44,056
Well,
708
00:18:44,490 --> 00:18:45,457
the word that was used
709
00:18:45,457 --> 00:18:46,892
at the beginning of conversation
710
00:18:46,892 --> 00:18:49,661
was science. Science.
711
00:18:49,661 --> 00:18:50,829
I mean, those chemicals have to
712
00:18:50,829 --> 00:18:52,998
they have to work together.
713
00:18:52,998 --> 00:18:54,199
And the only thing that's going to change
714
00:18:54,199 --> 00:18:56,301
that is, is
715
00:18:56,668 --> 00:18:59,404
the conditions aren't correct.
716
00:18:59,404 --> 00:19:01,640
I go back to what you were saying about
717
00:19:01,640 --> 00:19:03,609
we're almost weathermen.
718
00:19:03,675 --> 00:19:04,376
Yeah.
719
00:19:04,376 --> 00:19:05,844
On the inside of the house. Yeah.
720
00:19:05,844 --> 00:19:07,713
And we know
721
00:19:07,713 --> 00:19:09,481
and I do tell that to
722
00:19:09,481 --> 00:19:10,382
a lot of my students
723
00:19:10,382 --> 00:19:12,885
do is become a master of weather
724
00:19:13,085 --> 00:19:15,420
and environmental control
725
00:19:15,921 --> 00:19:18,457
because that can sometimes buy you time
726
00:19:19,057 --> 00:19:19,491
where.
727
00:19:19,491 --> 00:19:21,093
Yeah no the people
728
00:19:21,093 --> 00:19:22,961
my son I was helping him coat a job
729
00:19:22,961 --> 00:19:24,963
one day pouring rain out.
730
00:19:24,963 --> 00:19:27,366
It was a Saturday and we get all done.
731
00:19:27,366 --> 00:19:28,800
I go, Hey, you want to go get some coffee
732
00:19:28,800 --> 00:19:29,601
or breakfast something?
733
00:19:29,601 --> 00:19:30,602
And he goes,
734
00:19:30,602 --> 00:19:30,969
Oh, no,
735
00:19:30,969 --> 00:19:32,871
I got to get two more coats on today. Oh,
736
00:19:33,839 --> 00:19:34,873
because
737
00:19:36,608 --> 00:19:37,442
the people are coming
738
00:19:37,442 --> 00:19:40,412
home Monday I go, Not you, not my son.
739
00:19:40,546 --> 00:19:42,281
No way
740
00:19:42,481 --> 00:19:44,283
I go, absolutely.
741
00:19:44,283 --> 00:19:45,751
He goes, I can't.
742
00:19:45,751 --> 00:19:47,953
I go, No, you can't.
743
00:19:47,953 --> 00:19:49,955
I said, You absolutely can't.
744
00:19:49,955 --> 00:19:52,191
I go, you've got a great excuse. Okay.
745
00:19:52,424 --> 00:19:54,693
It's pouring rain out. It's cold.
746
00:19:55,160 --> 00:19:58,130
The weather conditions are horrible
747
00:19:58,597 --> 00:19:59,264
to get this.
748
00:19:59,264 --> 00:20:01,200
I said use that to your advantage.
749
00:20:01,200 --> 00:20:03,368
I said on the back of every bottle
750
00:20:04,203 --> 00:20:05,270
of boner,
751
00:20:05,270 --> 00:20:06,705
it has the temperature
752
00:20:06,705 --> 00:20:09,141
and humidity recommendations.
753
00:20:09,374 --> 00:20:10,509
I said you just point
754
00:20:10,509 --> 00:20:12,044
that out to the homeowner
755
00:20:12,044 --> 00:20:13,412
and you get to go.
756
00:20:13,412 --> 00:20:15,614
I said, become a master whether
757
00:20:16,048 --> 00:20:17,282
because it will definitely buy
758
00:20:17,282 --> 00:20:18,450
you some time
759
00:20:18,450 --> 00:20:20,852
when you when you need to buy time.
760
00:20:20,852 --> 00:20:21,186
Right.
761
00:20:21,186 --> 00:20:23,488
Because you just can't
762
00:20:23,488 --> 00:20:26,525
you just can't go by the counter.
763
00:20:26,525 --> 00:20:27,826
Well, the homeowner hired
764
00:20:27,826 --> 00:20:29,461
your son as a professional
765
00:20:29,461 --> 00:20:31,730
and they want him to act professionally.
766
00:20:31,730 --> 00:20:32,998
And it's not that he isn't.
767
00:20:32,998 --> 00:20:34,099
He's trying to he's
768
00:20:34,099 --> 00:20:35,100
trying to be professional
769
00:20:35,100 --> 00:20:37,069
by meeting their schedule
770
00:20:37,069 --> 00:20:38,737
as good customer service.
771
00:20:39,738 --> 00:20:40,839
But they also it's
772
00:20:40,839 --> 00:20:42,608
like our auto mechanics.
773
00:20:42,608 --> 00:20:44,443
We have to trust what they tell us.
774
00:20:44,443 --> 00:20:46,111
If we if we know him.
775
00:20:46,111 --> 00:20:46,445
Right.
776
00:20:46,445 --> 00:20:47,246
So
777
00:20:48,413 --> 00:20:49,982
your son has to rely on
778
00:20:49,982 --> 00:20:51,183
his professionalism
779
00:20:51,183 --> 00:20:52,050
and his expertize
780
00:20:52,050 --> 00:20:54,653
to look those customer in the eye and say
781
00:20:54,653 --> 00:20:56,154
it started raining today.
782
00:20:56,154 --> 00:20:56,822
Things have changed.
783
00:20:56,822 --> 00:20:58,790
You know, it's it's going back to it.
784
00:20:58,790 --> 00:21:00,859
So that's exactly where I go.
785
00:21:01,660 --> 00:21:02,227
Here it is.
786
00:21:02,227 --> 00:21:04,129
I said we'll help you.
787
00:21:04,129 --> 00:21:05,797
I said, Bone, we will even help you out.
788
00:21:05,797 --> 00:21:08,000
It's right there on the bottom. Yeah.
789
00:21:08,000 --> 00:21:10,168
All you have to do is say, look here.
790
00:21:10,168 --> 00:21:11,670
You don't want me back.
791
00:21:11,670 --> 00:21:14,740
You go pull out your Don Gardner iPhone.
792
00:21:15,274 --> 00:21:18,076
There it is.
793
00:21:18,076 --> 00:21:19,244
There's an expression I've said
794
00:21:19,244 --> 00:21:20,012
many times
795
00:21:20,012 --> 00:21:21,346
is that, you know,
796
00:21:21,346 --> 00:21:22,848
I usually I have this conversation
797
00:21:22,848 --> 00:21:23,749
at the front end of the job
798
00:21:23,749 --> 00:21:25,784
when when about acclimation in the sub
799
00:21:25,784 --> 00:21:27,085
48 or whatever.
800
00:21:27,085 --> 00:21:29,488
Is that, you know, you have a schedule.
801
00:21:29,488 --> 00:21:30,889
I have a schedule.
802
00:21:30,889 --> 00:21:32,190
But what is a schedule two.
803
00:21:32,190 --> 00:21:34,259
And it doesn't care about us, right?
804
00:21:34,259 --> 00:21:35,360
It's just the way it is.
805
00:21:37,062 --> 00:21:37,829
Trick wiping.
806
00:21:37,829 --> 00:21:39,631
And I see guys now you know what?
807
00:21:39,631 --> 00:21:40,265
Buffing on
808
00:21:40,265 --> 00:21:42,301
stain has become very popular, right?
809
00:21:42,334 --> 00:21:42,901
Thank goodness.
810
00:21:42,901 --> 00:21:45,270
By the way, you can stand up and you can.
811
00:21:45,270 --> 00:21:46,905
You can. It's just one more technique.
812
00:21:46,905 --> 00:21:48,307
It just gets us off our knees.
813
00:21:48,307 --> 00:21:50,676
And part of what Rob and I talk about
814
00:21:50,676 --> 00:21:51,510
a lot is, you know,
815
00:21:51,510 --> 00:21:52,844
you do things that
816
00:21:52,844 --> 00:21:54,046
that maybe you can add
817
00:21:54,046 --> 00:21:55,213
longevity to your job.
818
00:21:55,213 --> 00:21:55,981
Maybe you can career
819
00:21:55,981 --> 00:21:57,783
your career cannot last
820
00:21:57,783 --> 00:21:59,217
five years longer.
821
00:21:59,217 --> 00:22:02,054
You know, and one of these things maybe,
822
00:22:02,054 --> 00:22:04,189
you know, staining with the buffer,
823
00:22:04,189 --> 00:22:05,524
but sometimes I see guys
824
00:22:05,524 --> 00:22:06,992
staying with a buffer
825
00:22:06,992 --> 00:22:09,027
and like 2000 feet
826
00:22:09,027 --> 00:22:10,095
and they're not changing the pad out
827
00:22:10,095 --> 00:22:10,862
and whatever.
828
00:22:10,862 --> 00:22:11,463
And they're not
829
00:22:11,463 --> 00:22:13,165
they're not bringing it back.
830
00:22:13,165 --> 00:22:14,399
They're not wiping it back off
831
00:22:14,399 --> 00:22:16,301
or going back with a dry towel,
832
00:22:16,301 --> 00:22:18,003
but then coming in
833
00:22:18,003 --> 00:22:20,272
after a short amount of time and
834
00:22:20,539 --> 00:22:23,375
and put the first coat on where I think.
835
00:22:23,375 --> 00:22:24,142
Yes, technically.
836
00:22:24,142 --> 00:22:24,543
Did you
837
00:22:24,543 --> 00:22:25,410
did you buff on
838
00:22:25,410 --> 00:22:26,278
both the floor or whatever?
839
00:22:26,278 --> 00:22:28,046
Technically you can say that you did,
840
00:22:28,046 --> 00:22:30,482
but did you really wear that stain?
841
00:22:30,482 --> 00:22:31,483
It's really been it's
842
00:22:31,483 --> 00:22:33,352
almost like trick wiping the floor
843
00:22:33,352 --> 00:22:34,653
or you wiped on the stain,
844
00:22:34,653 --> 00:22:36,755
but you didn't thoroughly wipe it off.
845
00:22:36,755 --> 00:22:37,589
A lot of times
846
00:22:37,589 --> 00:22:38,357
back in the old days
847
00:22:38,357 --> 00:22:40,092
before we did this, like when we did a
848
00:22:41,560 --> 00:22:42,961
water pop floors,
849
00:22:42,961 --> 00:22:45,263
one person would wipe on the stain
850
00:22:45,263 --> 00:22:47,132
me because I'm the oldest
851
00:22:47,399 --> 00:22:48,600
and then another brother
852
00:22:48,600 --> 00:22:49,935
would come behind and wipe off,
853
00:22:49,935 --> 00:22:50,936
and yet a third person
854
00:22:50,936 --> 00:22:51,803
would come behind him
855
00:22:51,803 --> 00:22:53,739
and wipe off his excess
856
00:22:53,739 --> 00:22:55,273
and abusive expression.
857
00:22:55,273 --> 00:22:56,408
You've got to wipe off like a man.
858
00:22:56,408 --> 00:22:57,709
You got to really put your elbows
859
00:22:57,709 --> 00:22:58,076
into it.
860
00:22:58,076 --> 00:22:58,710
And, you know,
861
00:22:58,710 --> 00:23:00,812
it's it's you'd be hard work.
862
00:23:00,812 --> 00:23:02,981
But I think that can also lend itself to
863
00:23:05,117 --> 00:23:06,752
peeling stain and that kind of stuff.
864
00:23:06,752 --> 00:23:08,120
If you're not careful with that.
865
00:23:08,120 --> 00:23:09,054
Without question.
866
00:23:09,054 --> 00:23:09,788
Without question.
867
00:23:09,788 --> 00:23:11,890
You again, the
868
00:23:13,392 --> 00:23:15,127
you'll know right away.
869
00:23:15,127 --> 00:23:15,961
You'll know right away
870
00:23:15,961 --> 00:23:17,896
if it's if it's peeling from the stain
871
00:23:17,896 --> 00:23:18,997
or it's peeling between coats.
872
00:23:18,997 --> 00:23:20,098
So, you know,
873
00:23:20,098 --> 00:23:21,800
you pretty much can tell
874
00:23:21,800 --> 00:23:23,235
exactly what happened.
875
00:23:23,235 --> 00:23:24,102
Okay.
876
00:23:24,102 --> 00:23:27,139
So when you talked about lighting a while
877
00:23:27,139 --> 00:23:28,240
back, about how lighting is
878
00:23:28,240 --> 00:23:29,341
kind of changed everything
879
00:23:29,341 --> 00:23:30,175
and you can use
880
00:23:30,175 --> 00:23:31,476
lights in near your advantage,
881
00:23:31,476 --> 00:23:33,145
whatever your light source is a big deal
882
00:23:33,145 --> 00:23:36,648
on job sites and operating between codes.
883
00:23:36,648 --> 00:23:37,482
I think when they started
884
00:23:37,482 --> 00:23:38,717
putting candlelight in the ceiling,
885
00:23:38,717 --> 00:23:41,052
it changes this change the game, right?
886
00:23:41,052 --> 00:23:42,988
I remember when my uncle was an old,
887
00:23:42,988 --> 00:23:44,289
old floor guy.
888
00:23:44,289 --> 00:23:45,690
We'd be in kitchens
889
00:23:45,690 --> 00:23:46,291
and I'll certainly
890
00:23:46,291 --> 00:23:47,526
be looking at swirl marks
891
00:23:47,526 --> 00:23:48,560
and he'd be like, What?
892
00:23:48,560 --> 00:23:49,995
I mean, he's furious about it, whatever,
893
00:23:49,995 --> 00:23:51,430
because you don't see him over here.
894
00:23:51,430 --> 00:23:52,564
And that was always his argument.
895
00:23:52,564 --> 00:23:54,533
We don't see him back in that bedroom.
896
00:23:54,533 --> 00:23:55,033
Well, yeah, well,
897
00:23:55,033 --> 00:23:56,635
there's candlelight to the ceiling,
898
00:23:56,635 --> 00:23:58,003
so that that kind of changed
899
00:23:58,003 --> 00:23:59,971
the way you and I would imagine
900
00:23:59,971 --> 00:24:02,574
reading between coats also is something
901
00:24:02,574 --> 00:24:03,642
you might run across.
902
00:24:05,243 --> 00:24:06,344
I would say probably what
903
00:24:06,344 --> 00:24:08,447
I've seen inspecting floors,
904
00:24:08,447 --> 00:24:09,815
if you see those scratches
905
00:24:09,815 --> 00:24:11,450
in that top coat,
906
00:24:11,450 --> 00:24:13,118
won't wind back up again.
907
00:24:13,118 --> 00:24:15,020
The positive side of the chemicals
908
00:24:15,020 --> 00:24:15,720
in the finishes
909
00:24:15,720 --> 00:24:16,655
that we're using today
910
00:24:16,655 --> 00:24:18,690
or eliminating a lot of those scratches,
911
00:24:18,957 --> 00:24:19,991
if you go back
912
00:24:19,991 --> 00:24:21,827
where we are still using screens,
913
00:24:21,827 --> 00:24:24,062
maroon pads hadn't been invented yet.
914
00:24:24,062 --> 00:24:26,598
We weren't using to 20 strips on it,
915
00:24:26,598 --> 00:24:27,599
you know, so
916
00:24:27,599 --> 00:24:29,134
so you're either using a screen
917
00:24:29,134 --> 00:24:29,701
that's six
918
00:24:29,701 --> 00:24:31,303
or seven years old and barely,
919
00:24:31,303 --> 00:24:32,571
you know, you're trying to do everything
920
00:24:32,571 --> 00:24:33,872
you can to a braid
921
00:24:33,872 --> 00:24:38,043
without scratching that floor.
922
00:24:38,043 --> 00:24:42,514
The overhead lights kill you.
923
00:24:42,514 --> 00:24:43,615
We didn't have an issue
924
00:24:43,615 --> 00:24:45,016
because we took a different approach.
925
00:24:45,016 --> 00:24:46,384
We took maroon pads.
926
00:24:46,384 --> 00:24:47,652
We were very careful.
927
00:24:47,652 --> 00:24:49,788
We would go slower on our abrasion
928
00:24:50,388 --> 00:24:52,591
with a maroon pad and stay longer.
929
00:24:52,591 --> 00:24:54,392
So we didn't have those scratch marks.
930
00:24:54,392 --> 00:24:56,661
We kept we kept the pads clean.
931
00:24:56,661 --> 00:24:58,763
A lot of times we would vacuum the pads
932
00:24:58,763 --> 00:24:59,464
as we're going.
933
00:24:59,464 --> 00:25:01,032
So you don't get that buildup or grab
934
00:25:01,032 --> 00:25:02,200
that little grit of sand
935
00:25:02,200 --> 00:25:03,702
somewhere and start
936
00:25:03,702 --> 00:25:05,170
scratching that floor.
937
00:25:05,170 --> 00:25:07,205
But in today's world where
938
00:25:07,839 --> 00:25:11,076
you can put your first coat on a braid,
939
00:25:11,076 --> 00:25:12,744
put your second coat on,
940
00:25:12,744 --> 00:25:14,446
and then go back in the following morning
941
00:25:14,446 --> 00:25:15,780
and you don't have to breathe again.
942
00:25:15,780 --> 00:25:17,916
So the chances of seeing a scratch
943
00:25:17,916 --> 00:25:18,617
pattern
944
00:25:18,617 --> 00:25:20,652
have been pretty much eliminated in in
945
00:25:21,086 --> 00:25:21,853
in my world
946
00:25:21,853 --> 00:25:25,457
with the water based finishes.
947
00:25:25,457 --> 00:25:25,724
But
948
00:25:26,791 --> 00:25:28,527
to give Rob something here.
949
00:25:28,527 --> 00:25:29,528
Yes, believe it or not,
950
00:25:29,528 --> 00:25:31,263
even if we didn't a braid
951
00:25:31,263 --> 00:25:32,831
between the second and third coat,
952
00:25:32,831 --> 00:25:35,967
we still tack the floor the next morning
953
00:25:35,967 --> 00:25:37,269
we we tacked the floor.
954
00:25:37,269 --> 00:25:38,303
But anyway.
955
00:25:38,303 --> 00:25:40,672
I do that too when I'm hot coating.
956
00:25:41,540 --> 00:25:42,541
Oh, there you go. Okay.
957
00:25:42,541 --> 00:25:43,341
Okay, I'll.
958
00:25:43,341 --> 00:25:45,544
I'll do that too. Okay.
959
00:25:45,544 --> 00:25:47,112
Believe me, I don't like doing it.
960
00:25:47,112 --> 00:25:48,446
I'm not a fan of it, but.
961
00:25:48,446 --> 00:25:49,481
No, I know.
962
00:25:49,481 --> 00:25:51,583
And, but, but the benefit of it is.
963
00:25:52,150 --> 00:25:53,118
Actually.
964
00:25:53,852 --> 00:25:56,521
I just want to jump back to something
965
00:25:56,521 --> 00:25:59,758
he was talking about.
966
00:25:59,758 --> 00:26:00,926
I love that
967
00:26:00,926 --> 00:26:04,062
you still work out of a poor cat.
968
00:26:04,062 --> 00:26:05,397
Because I do, too.
969
00:26:05,397 --> 00:26:05,931
Yeah.
970
00:26:05,931 --> 00:26:07,933
All all my finishes.
971
00:26:07,933 --> 00:26:10,101
I'm always working out of a poor can.
972
00:26:10,101 --> 00:26:11,069
And
973
00:26:11,803 --> 00:26:13,805
the reason that I do it is so that way.
974
00:26:13,805 --> 00:26:14,773
I'm never starting
975
00:26:14,773 --> 00:26:15,941
with a fresh gallon
976
00:26:15,941 --> 00:26:17,208
in the middle of a room.
977
00:26:17,208 --> 00:26:20,145
Yeah, so I'm not going to get well,
978
00:26:20,145 --> 00:26:21,246
knock on wood.
979
00:26:21,246 --> 00:26:22,981
Hopefully I'll never get bit by that
980
00:26:24,049 --> 00:26:25,684
change of seasons in between or
981
00:26:25,684 --> 00:26:27,052
especially now
982
00:26:27,052 --> 00:26:29,220
where you know, the lower
983
00:26:29,220 --> 00:26:30,255
sheen level, the better.
984
00:26:30,255 --> 00:26:31,256
Everybody's just going
985
00:26:31,256 --> 00:26:32,891
lower and lower and lower. Right.
986
00:26:32,891 --> 00:26:34,826
So you can see a lot more,
987
00:26:34,826 --> 00:26:35,093
you know,
988
00:26:35,093 --> 00:26:35,760
just in case
989
00:26:35,760 --> 00:26:36,695
maybe one jug
990
00:26:36,695 --> 00:26:37,662
didn't get
991
00:26:37,662 --> 00:26:39,397
mixed up enough or, you know, it
992
00:26:39,397 --> 00:26:40,966
sat on a shelf someplace
993
00:26:40,966 --> 00:26:43,268
a little bit longer than something else
994
00:26:43,268 --> 00:26:45,236
and they didn't get a complete mix.
995
00:26:45,236 --> 00:26:45,937
Well,
996
00:26:46,037 --> 00:26:47,272
as long as you're working out of that
997
00:26:47,272 --> 00:26:49,507
poor can, you have enough?
998
00:26:49,741 --> 00:26:51,409
Because your poor kids
999
00:26:51,409 --> 00:26:52,243
probably like my probably
1000
00:26:52,243 --> 00:26:53,712
a two gallon again gallon.
1001
00:26:53,712 --> 00:26:56,281
Yeah so I mean that's enough to do
1002
00:26:56,448 --> 00:26:58,383
you know, 700 feet.
1003
00:26:58,383 --> 00:27:00,352
I mean if we honestly rob if we
1004
00:27:00,352 --> 00:27:03,021
if we knew, let's say we're going to do
1005
00:27:03,021 --> 00:27:06,358
22,000 feet of application,
1006
00:27:07,792 --> 00:27:08,460
we would mix
1007
00:27:08,460 --> 00:27:09,661
all of those containers
1008
00:27:09,661 --> 00:27:10,562
and then we would blend
1009
00:27:10,562 --> 00:27:12,430
all of those containers. Absolutely.
1010
00:27:12,430 --> 00:27:14,265
We pour the two in there with pour one.
1011
00:27:14,265 --> 00:27:16,201
So we do that whole mixing.
1012
00:27:16,201 --> 00:27:17,569
So we knew that that one bottle
1013
00:27:17,569 --> 00:27:18,670
bottle number three,
1014
00:27:18,670 --> 00:27:20,772
maybe my brother's in the bedroom
1015
00:27:20,772 --> 00:27:21,806
and we're going to meet somewhere
1016
00:27:21,806 --> 00:27:22,140
in the middle.
1017
00:27:22,140 --> 00:27:23,942
But all of our finishes
1018
00:27:23,942 --> 00:27:26,244
have all come out of the one
1019
00:27:26,244 --> 00:27:28,947
bucket of, of mixed finish.
1020
00:27:28,947 --> 00:27:29,481
Yeah.
1021
00:27:29,481 --> 00:27:30,148
Because I,
1022
00:27:30,148 --> 00:27:31,082
I think sometimes
1023
00:27:31,082 --> 00:27:31,683
people think I'm
1024
00:27:31,683 --> 00:27:32,984
a nut during the class
1025
00:27:32,984 --> 00:27:35,520
because I get really nuts about
1026
00:27:35,987 --> 00:27:37,422
you never
1027
00:27:37,422 --> 00:27:38,790
want to get halfway through a room
1028
00:27:38,790 --> 00:27:40,492
and then crack open a well,
1029
00:27:40,492 --> 00:27:41,626
I don't care what it is.
1030
00:27:41,626 --> 00:27:43,762
You know, poly oil, water doesn't matter.
1031
00:27:44,095 --> 00:27:46,531
Regular topcoat, it doesn't matter.
1032
00:27:46,865 --> 00:27:49,601
But I second generation floor guy by
1033
00:27:49,601 --> 00:27:49,934
the way
1034
00:27:51,169 --> 00:27:51,970
who me.
1035
00:27:51,970 --> 00:27:52,637
Yeah.
1036
00:27:53,405 --> 00:27:55,507
I actually I'm the first generation.
1037
00:27:55,507 --> 00:27:56,574
My, my
1038
00:27:56,574 --> 00:27:58,510
my son would be the second generation.
1039
00:27:58,510 --> 00:28:00,512
My brother, my brother's.
1040
00:28:00,512 --> 00:28:01,546
I have a brother in the flooring
1041
00:28:01,546 --> 00:28:03,214
business in Denver.
1042
00:28:03,214 --> 00:28:05,750
And so again, because
1043
00:28:06,951 --> 00:28:07,485
I quit,
1044
00:28:07,485 --> 00:28:09,254
I was going to be a woodshop teacher
1045
00:28:09,254 --> 00:28:11,256
and I didn't I hated being in class.
1046
00:28:11,256 --> 00:28:13,425
So I got that. I went call that guy.
1047
00:28:13,425 --> 00:28:15,093
So I actually learned the trade
1048
00:28:15,093 --> 00:28:15,827
in my family.
1049
00:28:15,827 --> 00:28:17,529
My dad was an auto mechanic.
1050
00:28:17,529 --> 00:28:20,432
I'll be darned. Okay. Yeah.
1051
00:28:20,432 --> 00:28:21,433
And the age
1052
00:28:21,433 --> 00:28:25,303
difference between you and your brother?
1053
00:28:25,303 --> 00:28:26,237
Eight years.
1054
00:28:26,237 --> 00:28:28,173
Okay, well, it's pretty big span.
1055
00:28:28,173 --> 00:28:29,340
Yeah. Yeah, he.
1056
00:28:29,340 --> 00:28:30,341
He actually was interesting.
1057
00:28:30,341 --> 00:28:30,842
It was interesting
1058
00:28:30,842 --> 00:28:33,078
because he was looking for something
1059
00:28:33,078 --> 00:28:34,245
to do when he got out of high school,
1060
00:28:34,245 --> 00:28:35,580
he said, I don't want to go to college.
1061
00:28:35,580 --> 00:28:36,114
He's just,
1062
00:28:36,114 --> 00:28:36,414
you know,
1063
00:28:36,414 --> 00:28:38,850
he's a real good hands on kind of guy.
1064
00:28:39,484 --> 00:28:40,985
And I needed at the time,
1065
00:28:40,985 --> 00:28:43,221
I was already working for myself
1066
00:28:43,221 --> 00:28:44,823
and I said, Hey,
1067
00:28:44,823 --> 00:28:46,658
why don't you come out and help me?
1068
00:28:46,658 --> 00:28:47,926
And he came out and helped me
1069
00:28:47,926 --> 00:28:48,660
and we started
1070
00:28:48,660 --> 00:28:49,561
kind of working a little bit.
1071
00:28:49,561 --> 00:28:50,929
He actually served as apprentice
1072
00:28:50,929 --> 00:28:53,998
with me, an apprenticeship, went off
1073
00:28:53,998 --> 00:28:56,101
and got his own flooring license,
1074
00:28:56,101 --> 00:28:57,302
started his own business
1075
00:28:57,302 --> 00:28:59,170
in the San Francisco area.
1076
00:28:59,170 --> 00:29:01,506
And then finally, one day
1077
00:29:01,506 --> 00:29:02,674
I was trading labor.
1078
00:29:02,674 --> 00:29:03,942
I would help him on a job
1079
00:29:03,942 --> 00:29:05,043
he to help me, that kind of thing.
1080
00:29:05,043 --> 00:29:06,544
I said, you know, why don't we just
1081
00:29:06,544 --> 00:29:07,645
what are we doing here?
1082
00:29:07,645 --> 00:29:10,348
Yeah, but we kind of connected in
1083
00:29:10,348 --> 00:29:11,082
the mid eighties.
1084
00:29:12,617 --> 00:29:13,051
Because I'm
1085
00:29:13,051 --> 00:29:15,320
always curious like guys that like,
1086
00:29:15,386 --> 00:29:16,955
like you, you have,
1087
00:29:16,955 --> 00:29:17,922
you have a great
1088
00:29:17,922 --> 00:29:19,691
and always have had a great reputation
1089
00:29:19,691 --> 00:29:21,392
as a floor man in the Bay Area.
1090
00:29:21,392 --> 00:29:22,861
That's just the way it is.
1091
00:29:22,861 --> 00:29:24,662
And I'm always
1092
00:29:24,662 --> 00:29:26,464
curious how some guys do that
1093
00:29:26,464 --> 00:29:27,866
because they're second generation
1094
00:29:27,866 --> 00:29:28,800
and their dad
1095
00:29:28,800 --> 00:29:30,368
or third generation or like rob
1096
00:29:30,368 --> 00:29:31,336
the five generations
1097
00:29:31,336 --> 00:29:32,771
where it's just been India,
1098
00:29:32,771 --> 00:29:33,972
like you were up in the trade
1099
00:29:33,972 --> 00:29:34,973
and you learn,
1100
00:29:34,973 --> 00:29:36,508
you learn this bumble boom.
1101
00:29:36,508 --> 00:29:37,942
But when you're first generation
1102
00:29:37,942 --> 00:29:39,878
like that floor person,
1103
00:29:39,878 --> 00:29:42,480
you, you know, you're
1104
00:29:42,480 --> 00:29:44,582
you're getting there also,
1105
00:29:44,582 --> 00:29:46,284
but you're getting there on your own
1106
00:29:46,284 --> 00:29:46,785
in the school.
1107
00:29:46,785 --> 00:29:48,953
Hard knocks and and,
1108
00:29:48,953 --> 00:29:49,220
you know,
1109
00:29:49,220 --> 00:29:49,921
which is kind of,
1110
00:29:49,921 --> 00:29:51,956
you know, I worked with my uncle for
1111
00:29:51,956 --> 00:29:53,124
for a short period of time,
1112
00:29:53,124 --> 00:29:54,793
but then we raised my brothers
1113
00:29:54,793 --> 00:29:57,028
and I raised each other's doing floors.
1114
00:29:57,028 --> 00:29:58,596
And yeah, I was
1115
00:29:58,596 --> 00:29:59,831
it was a learning process,
1116
00:29:59,831 --> 00:30:00,632
but we were always
1117
00:30:00,632 --> 00:30:02,100
really careful about that
1118
00:30:02,100 --> 00:30:03,134
if we like, again,
1119
00:30:03,134 --> 00:30:04,636
going back to the transition
1120
00:30:04,636 --> 00:30:06,237
between oil finish and
1121
00:30:06,237 --> 00:30:08,173
and when the water base
1122
00:30:08,173 --> 00:30:09,040
came on the market,
1123
00:30:10,074 --> 00:30:11,309
that was such a learning curve.
1124
00:30:11,309 --> 00:30:12,243
I'm thinking,
1125
00:30:12,644 --> 00:30:13,878
you're not just going to hand me
1126
00:30:13,878 --> 00:30:15,313
a bottle of this and go, Oh, okay,
1127
00:30:15,313 --> 00:30:16,514
we're we're using this product now.
1128
00:30:16,514 --> 00:30:17,882
Well, let's go.
1129
00:30:18,149 --> 00:30:19,417
You know, we did our research.
1130
00:30:19,417 --> 00:30:20,819
We took the classes,
1131
00:30:20,819 --> 00:30:22,453
we started talking to people.
1132
00:30:22,453 --> 00:30:24,189
We tried to figure it out.
1133
00:30:24,189 --> 00:30:25,523
We started off with small jobs
1134
00:30:25,523 --> 00:30:27,392
so that if this didn't turn out
1135
00:30:27,392 --> 00:30:28,493
like we wanted,
1136
00:30:28,493 --> 00:30:31,095
it was a bedroom instead of 2500 feet.
1137
00:30:32,430 --> 00:30:35,066
So let's talk about decorum.
1138
00:30:35,066 --> 00:30:36,901
Let's talk about you.
1139
00:30:36,901 --> 00:30:39,003
Find yourself in an inspection
1140
00:30:39,003 --> 00:30:40,572
and let's face it,
1141
00:30:40,572 --> 00:30:41,873
if you're in this business,
1142
00:30:41,873 --> 00:30:44,042
you have a lot of pride in your work.
1143
00:30:44,042 --> 00:30:45,243
You put your heart and soul
1144
00:30:45,243 --> 00:30:46,444
into this job.
1145
00:30:46,444 --> 00:30:48,613
And, you know,
1146
00:30:48,613 --> 00:30:50,148
it's not an ideal situation,
1147
00:30:50,148 --> 00:30:50,882
to say the least.
1148
00:30:50,882 --> 00:30:52,317
I mean, you're you know, you're
1149
00:30:52,317 --> 00:30:53,785
there's probably money on the line.
1150
00:30:53,785 --> 00:30:55,653
There's probably your reputation
1151
00:30:55,653 --> 00:30:56,988
schedule, blah, blah, blah.
1152
00:30:56,988 --> 00:30:59,257
So how do you how how
1153
00:31:00,692 --> 00:31:01,159
would a
1154
00:31:01,159 --> 00:31:01,860
contract your
1155
00:31:01,860 --> 00:31:03,661
best want to want to want to,
1156
00:31:03,661 --> 00:31:05,697
you know, act in this situation
1157
00:31:05,697 --> 00:31:06,197
when you find
1158
00:31:06,197 --> 00:31:07,232
because you're hated, right?
1159
00:31:07,232 --> 00:31:08,066
I mean, you know,
1160
00:31:08,066 --> 00:31:09,667
you're you're probably upset and whatever
1161
00:31:09,667 --> 00:31:10,635
and you probably haven't paid
1162
00:31:10,635 --> 00:31:12,871
and maybe justifiably you're upset
1163
00:31:12,871 --> 00:31:13,605
because, you know,
1164
00:31:13,605 --> 00:31:15,106
the homeowner is completely wrong
1165
00:31:15,106 --> 00:31:16,274
or the build is wrong.
1166
00:31:16,274 --> 00:31:17,542
So how would talk about
1167
00:31:17,542 --> 00:31:18,977
maybe the decorum
1168
00:31:18,977 --> 00:31:21,045
as as when this process happens?
1169
00:31:21,379 --> 00:31:22,547
You mean as a contractor,
1170
00:31:22,547 --> 00:31:25,450
as an inspector, as a contractor?
1171
00:31:25,450 --> 00:31:27,151
Probably the best thing that I can say
1172
00:31:27,151 --> 00:31:28,786
is don't act like you know everything.
1173
00:31:28,786 --> 00:31:30,588
Even though you do
1174
00:31:31,956 --> 00:31:36,261
have empathy for them.
1175
00:31:36,261 --> 00:31:38,596
Try to go in with an open mind.
1176
00:31:38,596 --> 00:31:39,330
You know, like you
1177
00:31:39,330 --> 00:31:40,932
said, we've talked about
1178
00:31:40,932 --> 00:31:42,333
strainers and cleanliness.
1179
00:31:42,333 --> 00:31:43,801
And except the fact
1180
00:31:43,801 --> 00:31:45,737
that you did everything possible.
1181
00:31:45,737 --> 00:31:47,071
But they may have a little
1182
00:31:48,406 --> 00:31:49,507
question about
1183
00:31:49,507 --> 00:31:52,343
some things.
1184
00:31:52,343 --> 00:31:53,611
What is their expectation?
1185
00:31:53,611 --> 00:31:55,747
So I think if you go in angry,
1186
00:31:55,747 --> 00:31:58,583
it just elevates everything.
1187
00:31:58,583 --> 00:32:00,818
And sometimes the homeowners
1188
00:32:00,818 --> 00:32:03,521
or the contractors take that approach
1189
00:32:03,521 --> 00:32:04,489
anyhow
1190
00:32:04,822 --> 00:32:06,691
because they watched it on YouTube.
1191
00:32:06,691 --> 00:32:08,192
We kind of joke around
1192
00:32:08,192 --> 00:32:10,061
about that nowadays,
1193
00:32:10,061 --> 00:32:11,162
but some of the times
1194
00:32:11,162 --> 00:32:12,463
they bring information to you.
1195
00:32:12,463 --> 00:32:13,998
That is correct.
1196
00:32:13,998 --> 00:32:17,201
They've done their homework.
1197
00:32:17,201 --> 00:32:19,604
So I would say if you find yourself
1198
00:32:19,604 --> 00:32:20,471
in that situation
1199
00:32:20,471 --> 00:32:23,942
as a contractor, you know,
1200
00:32:24,542 --> 00:32:27,078
go in and talk to them, ask them what
1201
00:32:27,078 --> 00:32:28,079
their concerns are,
1202
00:32:28,079 --> 00:32:30,415
walk the job with them.
1203
00:32:30,581 --> 00:32:32,350
They don't have to be pushing you around
1204
00:32:32,350 --> 00:32:33,318
and things like that.
1205
00:32:33,318 --> 00:32:34,953
If they're trying to make a statement
1206
00:32:34,953 --> 00:32:35,753
that is untrue,
1207
00:32:35,753 --> 00:32:37,088
you can certainly
1208
00:32:37,088 --> 00:32:38,623
counter them and say, well, no, that's
1209
00:32:38,623 --> 00:32:39,490
that's not correct.
1210
00:32:39,490 --> 00:32:43,061
We did X, Y and Z and well,
1211
00:32:43,161 --> 00:32:44,629
let me take a look at it.
1212
00:32:44,629 --> 00:32:45,964
Let's see what we can do.
1213
00:32:45,964 --> 00:32:48,333
And sometimes as a contractor, you might
1214
00:32:48,967 --> 00:32:50,668
have to give a little just to
1215
00:32:50,668 --> 00:32:53,071
calm things down and and,
1216
00:32:54,472 --> 00:32:55,473
you know.
1217
00:32:56,274 --> 00:32:56,941
And that's probably
1218
00:32:56,941 --> 00:32:58,710
the last thing you deal with once
1219
00:32:58,710 --> 00:32:59,844
you're there.
1220
00:33:00,078 --> 00:33:01,579
Somebody tweeted
1221
00:33:01,579 --> 00:33:03,047
somebody hot and bothered. Yeah.
1222
00:33:03,047 --> 00:33:06,284
This you mean as a contractor inspector?
1223
00:33:07,085 --> 00:33:08,553
As a contractor?
1224
00:33:08,553 --> 00:33:09,554
As a contractor.
1225
00:33:09,554 --> 00:33:11,356
Once as I see you walk in the door,
1226
00:33:11,356 --> 00:33:13,891
I'm like, oh, now you know it's over.
1227
00:33:14,192 --> 00:33:14,792
So you're not.
1228
00:33:14,792 --> 00:33:16,995
Going to rob is different is between
1229
00:33:17,195 --> 00:33:18,162
so what you're talking about
1230
00:33:18,162 --> 00:33:19,364
Carl is relationship
1231
00:33:19,364 --> 00:33:20,465
between that contractor
1232
00:33:20,465 --> 00:33:22,200
and the homeowner, right?
1233
00:33:22,200 --> 00:33:23,301
Well, you're talking about Rob.
1234
00:33:23,301 --> 00:33:24,836
Now, let's see, you're pulled into a
1235
00:33:24,836 --> 00:33:26,838
you're pulled into an inspection
1236
00:33:26,838 --> 00:33:28,873
and you're there with the inspector.
1237
00:33:28,873 --> 00:33:29,474
Or you know,
1238
00:33:29,474 --> 00:33:32,443
I mean, if an inspector is there,
1239
00:33:32,443 --> 00:33:33,478
that means that
1240
00:33:33,478 --> 00:33:34,178
the homeowner
1241
00:33:34,178 --> 00:33:35,213
and I just couldn't
1242
00:33:35,213 --> 00:33:37,181
come to terms on whatever's going on.
1243
00:33:37,181 --> 00:33:38,049
So. Right.
1244
00:33:38,216 --> 00:33:38,783
There's going to be
1245
00:33:38,783 --> 00:33:40,351
some unhappy people there,
1246
00:33:40,351 --> 00:33:42,453
if not both parties are going to be
1247
00:33:42,453 --> 00:33:43,654
ticked off.
1248
00:33:43,654 --> 00:33:45,957
So I think that's a great
1249
00:33:45,957 --> 00:33:47,525
thing to tell these guys.
1250
00:33:48,626 --> 00:33:50,895
Well, let's try to be friends here.
1251
00:33:50,895 --> 00:33:52,830
You know, let's listen to each other
1252
00:33:52,830 --> 00:33:54,332
and not be combative
1253
00:33:54,332 --> 00:33:55,299
because that's still not
1254
00:33:55,299 --> 00:33:57,068
going to solve everything.
1255
00:33:57,068 --> 00:33:57,368
Right.
1256
00:33:57,368 --> 00:33:58,403
If you if you start off
1257
00:33:58,403 --> 00:33:59,370
with a good relationship
1258
00:33:59,370 --> 00:34:02,640
with your customer and
1259
00:34:02,707 --> 00:34:04,976
just to get the call can make you
1260
00:34:04,976 --> 00:34:05,843
a little bit nervous.
1261
00:34:05,843 --> 00:34:07,311
Just the idea that, hey,
1262
00:34:07,311 --> 00:34:08,980
can you stop by on Tuesday?
1263
00:34:08,980 --> 00:34:09,781
I'd like to talk to you
1264
00:34:09,781 --> 00:34:11,449
about a couple of things that we noticed.
1265
00:34:11,449 --> 00:34:11,816
You know.
1266
00:34:11,816 --> 00:34:13,284
No one ever reported,
1267
00:34:13,284 --> 00:34:15,153
no one ever calls three weeks later.
1268
00:34:15,153 --> 00:34:17,288
Just want to tell you one more time.
1269
00:34:17,288 --> 00:34:19,390
Yes. Looks dynamite.
1270
00:34:19,390 --> 00:34:21,692
Am I just couldn't be happier.
1271
00:34:21,726 --> 00:34:23,461
We want we've got to give thank you for.
1272
00:34:23,461 --> 00:34:24,262
You in your life.
1273
00:34:24,262 --> 00:34:25,163
Yeah, yeah.
1274
00:34:25,163 --> 00:34:25,830
I'd like to buy
1275
00:34:25,830 --> 00:34:27,231
you and your crew breakfast.
1276
00:34:27,231 --> 00:34:29,367
Yeah, they get a lot of those three
1277
00:34:29,367 --> 00:34:30,168
weeks down the road.
1278
00:34:31,169 --> 00:34:32,336
Right.
1279
00:34:32,770 --> 00:34:33,438
But.
1280
00:34:34,072 --> 00:34:34,772
But
1281
00:34:36,908 --> 00:34:39,777
so true.
1282
00:34:39,777 --> 00:34:41,112
You turn down the bread
1283
00:34:41,112 --> 00:34:41,512
aisle in
1284
00:34:41,512 --> 00:34:42,013
the grocery
1285
00:34:42,013 --> 00:34:42,647
store is like,
1286
00:34:42,647 --> 00:34:45,950
Oh yeah, we've been looking for you.
1287
00:34:45,950 --> 00:34:47,452
We've got a gift card for you.
1288
00:34:47,452 --> 00:34:51,055
Yeah, yeah.
1289
00:34:51,055 --> 00:34:53,691
Sucked. True.
1290
00:34:53,691 --> 00:34:54,959
But you know,
1291
00:34:55,593 --> 00:34:56,527
again, I think if you
1292
00:34:56,527 --> 00:34:57,829
if you do have some empathy
1293
00:34:57,829 --> 00:35:00,164
and go from the very conversation
1294
00:35:00,164 --> 00:35:02,767
this afternoon is do everything,
1295
00:35:02,767 --> 00:35:05,403
be the weatherman, do everything
1296
00:35:05,403 --> 00:35:08,606
that you know to be the very best.
1297
00:35:08,973 --> 00:35:11,742
So there isn't a doubt in your mind
1298
00:35:11,742 --> 00:35:13,978
there's nothing wrong with a homeowner
1299
00:35:13,978 --> 00:35:15,313
calling you and saying,
1300
00:35:15,313 --> 00:35:16,347
hey, can you stop by?
1301
00:35:16,347 --> 00:35:18,616
We got a squeak in the hallway.
1302
00:35:18,616 --> 00:35:20,284
That doesn't always
1303
00:35:20,384 --> 00:35:23,154
automatically mean that it's your floor.
1304
00:35:23,154 --> 00:35:24,522
It could be,
1305
00:35:24,589 --> 00:35:24,956
you know,
1306
00:35:24,956 --> 00:35:25,323
your floor
1307
00:35:25,323 --> 00:35:25,957
could be putting
1308
00:35:25,957 --> 00:35:28,226
tension on a nail in the subfloor.
1309
00:35:28,226 --> 00:35:29,594
So you just want to try to find out
1310
00:35:29,594 --> 00:35:30,995
what the issue is,
1311
00:35:30,995 --> 00:35:31,863
you know, those kind of things.
1312
00:35:31,863 --> 00:35:32,663
So that's the approach.
1313
00:35:32,663 --> 00:35:33,598
So, you know,
1314
00:35:33,598 --> 00:35:34,432
your imagination
1315
00:35:34,432 --> 00:35:35,566
will kind of run wild with you
1316
00:35:35,566 --> 00:35:37,401
because you don't want to go back there,
1317
00:35:37,401 --> 00:35:38,569
but if you've done
1318
00:35:38,569 --> 00:35:40,204
everything that you can to do
1319
00:35:40,204 --> 00:35:42,140
is the perfect job or is
1320
00:35:42,140 --> 00:35:43,274
to perfect as you can
1321
00:35:44,308 --> 00:35:45,543
make the call and go back there,
1322
00:35:45,543 --> 00:35:47,245
but try to be friendly about it.
1323
00:35:47,245 --> 00:35:48,045
Well, let's talk
1324
00:35:48,045 --> 00:35:49,714
about the cost of your business
1325
00:35:49,714 --> 00:35:51,082
having a call back and versus
1326
00:35:51,082 --> 00:35:52,116
taking the extra time
1327
00:35:52,116 --> 00:35:53,551
and those type of things.
1328
00:35:53,551 --> 00:35:54,485
Maybe you can kind of
1329
00:35:54,485 --> 00:35:58,489
talk about that a little bit.
1330
00:35:58,489 --> 00:36:01,359
Well, I used to tell my guys that
1331
00:36:01,359 --> 00:36:03,961
one process in the job is just preparing
1332
00:36:03,961 --> 00:36:04,996
for the next process.
1333
00:36:04,996 --> 00:36:07,131
So that's always been my
1334
00:36:07,532 --> 00:36:09,033
SO is from the time
1335
00:36:09,033 --> 00:36:11,068
you start tearing the carpet out
1336
00:36:11,068 --> 00:36:12,103
or you're preparing,
1337
00:36:12,103 --> 00:36:14,071
repairing a subfloor,
1338
00:36:14,071 --> 00:36:15,540
you take a little bit
1339
00:36:15,540 --> 00:36:17,375
extra time at that phase
1340
00:36:17,375 --> 00:36:17,975
to make sure
1341
00:36:17,975 --> 00:36:18,843
that that
1342
00:36:19,076 --> 00:36:21,979
surface is prepped for the installation
1343
00:36:21,979 --> 00:36:24,448
and then the insulation is nailed
1344
00:36:24,448 --> 00:36:25,883
correctly
1345
00:36:25,950 --> 00:36:27,652
so that you can now sanding
1346
00:36:27,652 --> 00:36:29,420
and the sanding is prepared.
1347
00:36:29,420 --> 00:36:30,688
You're preparing that surface
1348
00:36:30,688 --> 00:36:31,389
for the stain
1349
00:36:31,389 --> 00:36:33,791
and the stain is being applied properly.
1350
00:36:33,791 --> 00:36:36,661
So if you just take one job and you say
1351
00:36:36,994 --> 00:36:39,096
15 minutes extra, 30 minutes
1352
00:36:39,096 --> 00:36:41,532
extra for the subfloor prep and,
1353
00:36:42,266 --> 00:36:44,202
you know, 30 minutes extra.
1354
00:36:44,202 --> 00:36:46,003
So by the time you do a 1000
1355
00:36:46,003 --> 00:36:47,371
1500 foot job,
1356
00:36:47,371 --> 00:36:49,607
maybe you've spent two additional hours.
1357
00:36:50,374 --> 00:36:50,775
Okay.
1358
00:36:51,242 --> 00:36:52,610
And there's three guys on the job.
1359
00:36:52,610 --> 00:36:54,545
It's a it's a chunk of money.
1360
00:36:54,545 --> 00:36:57,415
If you think about over a year period.
1361
00:36:57,415 --> 00:36:58,783
But you get one phone call,
1362
00:37:00,251 --> 00:37:02,119
all that goes away,
1363
00:37:02,119 --> 00:37:02,987
the amount of money
1364
00:37:02,987 --> 00:37:04,255
that you've saved by rushing
1365
00:37:04,255 --> 00:37:07,592
through all of that, that's all gone away
1366
00:37:07,592 --> 00:37:09,493
if you go back one time.
1367
00:37:09,493 --> 00:37:10,461
So you said something.
1368
00:37:10,461 --> 00:37:11,429
I really like the difference
1369
00:37:11,429 --> 00:37:12,930
between a good job and a great job.
1370
00:37:12,930 --> 00:37:13,898
The amount of time
1371
00:37:13,898 --> 00:37:14,432
maybe
1372
00:37:14,432 --> 00:37:16,734
is usually maybe a couple of hours
1373
00:37:16,734 --> 00:37:18,736
on the job, huh? Maybe. Yeah, maybe.
1374
00:37:19,470 --> 00:37:20,838
I like what he said about
1375
00:37:20,838 --> 00:37:23,641
I don't pay for advertising,
1376
00:37:23,641 --> 00:37:25,710
so I have a little extra money
1377
00:37:25,710 --> 00:37:26,978
to spend a little extra time,
1378
00:37:26,978 --> 00:37:28,613
but that adds up.
1379
00:37:28,613 --> 00:37:29,814
That's true.
1380
00:37:29,814 --> 00:37:32,283
That's a great way to look at it.
1381
00:37:32,283 --> 00:37:33,651
You know, one of the
1382
00:37:33,651 --> 00:37:35,219
when you said about
1383
00:37:35,219 --> 00:37:35,987
it, the contract,
1384
00:37:35,987 --> 00:37:38,489
if the homeowner calls you
1385
00:37:38,489 --> 00:37:42,226
one of the best guys that we ever had,
1386
00:37:43,327 --> 00:37:46,597
my old partner and ip1 of the best
1387
00:37:46,597 --> 00:37:48,833
guys we ever had that gave us referrals,
1388
00:37:49,333 --> 00:37:51,936
tons of referrals was
1389
00:37:51,936 --> 00:37:55,072
because we screwed the job.
1390
00:37:55,072 --> 00:37:56,274
We were all done,
1391
00:37:56,274 --> 00:37:57,275
got paid and everything.
1392
00:37:57,275 --> 00:37:59,277
He called me the next day and he goes,
1393
00:37:59,277 --> 00:38:00,678
you know, to the finish.
1394
00:38:00,678 --> 00:38:01,879
This doesn't look right.
1395
00:38:01,879 --> 00:38:04,649
And I remember looking at Pete going
1396
00:38:04,649 --> 00:38:06,751
and we had tried a brand new finish
1397
00:38:06,751 --> 00:38:08,552
that we never work with before.
1398
00:38:09,487 --> 00:38:11,289
And it didn't look great.
1399
00:38:11,289 --> 00:38:13,658
It wasn't, you know, wasn't awful.
1400
00:38:13,658 --> 00:38:15,393
But it just
1401
00:38:15,393 --> 00:38:15,960
I agree with
1402
00:38:15,960 --> 00:38:16,861
I walked in, I said,
1403
00:38:16,861 --> 00:38:19,030
oh my God, this is terrible.
1404
00:38:19,030 --> 00:38:20,731
I said,
1405
00:38:20,931 --> 00:38:22,667
Let me come back.
1406
00:38:22,833 --> 00:38:25,469
You know, Buffett put another coat down.
1407
00:38:25,803 --> 00:38:27,805
We'll take care of this. No problem.
1408
00:38:27,805 --> 00:38:28,339
Well, that's
1409
00:38:28,339 --> 00:38:28,773
what he
1410
00:38:28,773 --> 00:38:31,442
that's what turned into a great referral
1411
00:38:31,442 --> 00:38:32,977
was he had a complaint.
1412
00:38:32,977 --> 00:38:35,112
We came back in, took care of it.
1413
00:38:35,846 --> 00:38:36,681
And, you know,
1414
00:38:36,681 --> 00:38:38,749
you talk about lemons into lemonade,
1415
00:38:38,749 --> 00:38:40,351
but this guy was one of our best
1416
00:38:40,351 --> 00:38:41,385
sales guys.
1417
00:38:41,385 --> 00:38:42,153
And that was something
1418
00:38:42,153 --> 00:38:44,455
that he always said to everybody was
1419
00:38:44,455 --> 00:38:46,757
I didn't like the way things looked
1420
00:38:46,757 --> 00:38:48,759
and they came back in right away,
1421
00:38:49,360 --> 00:38:50,861
didn't fight, didn't do anything,
1422
00:38:50,861 --> 00:38:52,263
just took care of it.
1423
00:38:52,263 --> 00:38:53,497
And now the floor looks great.
1424
00:38:53,497 --> 00:38:56,334
And, you know, so here
1425
00:38:56,400 --> 00:38:57,902
I'm thinking, oh, crap, you know,
1426
00:38:57,902 --> 00:38:59,103
this is terrible.
1427
00:38:59,103 --> 00:39:00,237
Doesn't look good.
1428
00:39:00,237 --> 00:39:02,206
But, boy, did that turn out good for I'm
1429
00:39:02,206 --> 00:39:03,874
not saying that it's going to happen
1430
00:39:03,874 --> 00:39:04,542
for everybody.
1431
00:39:04,542 --> 00:39:06,310
We got lucky on that guy.
1432
00:39:06,310 --> 00:39:08,479
But that's not the approach.
1433
00:39:08,479 --> 00:39:09,580
Work of bad at it.
1434
00:39:09,580 --> 00:39:12,083
Whether the approach was proper,
1435
00:39:12,083 --> 00:39:13,651
it was a good approach.
1436
00:39:13,651 --> 00:39:15,386
Well, you made a good point earlier
1437
00:39:15,386 --> 00:39:19,790
when I talked to you off air, Carl, about
1438
00:39:20,157 --> 00:39:21,959
the amount of time. Okay. So
1439
00:39:23,527 --> 00:39:23,961
an hour or
1440
00:39:23,961 --> 00:39:25,663
two extra on a job versus
1441
00:39:25,663 --> 00:39:27,365
you get that phone call
1442
00:39:27,365 --> 00:39:29,100
that the homeowners hot,
1443
00:39:29,100 --> 00:39:31,202
you have to drive out to the job
1444
00:39:31,202 --> 00:39:31,969
you have now.
1445
00:39:31,969 --> 00:39:33,904
You have an unhappy homeowner
1446
00:39:33,904 --> 00:39:34,905
in front of you.
1447
00:39:34,905 --> 00:39:36,240
Now you may have to reschedule
1448
00:39:36,240 --> 00:39:36,874
something now.
1449
00:39:36,874 --> 00:39:37,441
God forbid
1450
00:39:37,441 --> 00:39:38,042
you have to come back
1451
00:39:38,042 --> 00:39:39,710
and do extra work on this job.
1452
00:39:39,710 --> 00:39:42,079
So on balance, I like the business model.
1453
00:39:42,079 --> 00:39:42,813
I mean, you know what I mean?
1454
00:39:42,813 --> 00:39:43,614
It makes a lot of sense.
1455
00:39:43,614 --> 00:39:44,882
Now I'm flip
1456
00:39:44,882 --> 00:39:45,983
say that I've talked to guys
1457
00:39:45,983 --> 00:39:48,452
who run 30 guys they wait.
1458
00:39:48,452 --> 00:39:50,020
I know my jobs are perfect
1459
00:39:50,020 --> 00:39:51,355
and I know I'm going to come back
1460
00:39:51,355 --> 00:39:52,890
and do so many a year.
1461
00:39:52,890 --> 00:39:54,225
And that's part of my business model
1462
00:39:54,225 --> 00:39:55,726
and that's okay.
1463
00:39:55,726 --> 00:39:57,228
And, you know, God bless them.
1464
00:39:57,228 --> 00:39:57,661
You know what I mean?
1465
00:39:57,661 --> 00:39:58,562
If that works for them
1466
00:39:58,562 --> 00:39:59,497
and, you know, they have,
1467
00:40:00,531 --> 00:40:01,599
you know, that makes sense.
1468
00:40:01,599 --> 00:40:03,434
And then that's the
1469
00:40:03,434 --> 00:40:05,336
that's a conscientious decision.
1470
00:40:05,336 --> 00:40:07,138
But also their general contractors
1471
00:40:07,138 --> 00:40:08,406
might use them for that
1472
00:40:08,406 --> 00:40:10,374
that ability to get that Florida
1473
00:40:10,374 --> 00:40:11,609
and the general contractor
1474
00:40:11,609 --> 00:40:12,610
might even say,
1475
00:40:12,610 --> 00:40:13,511
look, I know we're going to
1476
00:40:13,511 --> 00:40:13,978
we're not
1477
00:40:13,978 --> 00:40:14,578
we're not sure
1478
00:40:14,578 --> 00:40:15,613
which crews are going to come out here,
1479
00:40:15,613 --> 00:40:16,080
but we know
1480
00:40:16,080 --> 00:40:16,881
they're going to take care of it.
1481
00:40:16,881 --> 00:40:17,882
If something happens,
1482
00:40:17,882 --> 00:40:19,283
but they're going to get to Florida.
1483
00:40:19,283 --> 00:40:20,785
So that might be their business model
1484
00:40:20,785 --> 00:40:21,452
as well.
1485
00:40:21,452 --> 00:40:22,453
You're absolutely right.
1486
00:40:22,453 --> 00:40:23,220
Is is
1487
00:40:23,220 --> 00:40:23,821
we need guy
1488
00:40:23,821 --> 00:40:24,989
we need someone who can throw
1489
00:40:24,989 --> 00:40:26,590
seven bodies on this and get it done
1490
00:40:26,590 --> 00:40:28,959
and that's. I wasn't that guy.
1491
00:40:29,393 --> 00:40:30,694
No, me neither.
1492
00:40:31,028 --> 00:40:31,862
Awesome.
1493
00:40:32,029 --> 00:40:33,531
Let's talk about
1494
00:40:33,531 --> 00:40:35,166
retailers I've worked for
1495
00:40:35,166 --> 00:40:37,468
for retailers for or I've seen retailers
1496
00:40:37,902 --> 00:40:40,504
that own the business but just don't.
1497
00:40:40,938 --> 00:40:41,839
They're business owners
1498
00:40:41,839 --> 00:40:43,274
that are not as savvy as the people
1499
00:40:43,274 --> 00:40:44,909
that are doing the work for them.
1500
00:40:44,909 --> 00:40:46,110
You know what I mean?
1501
00:40:46,343 --> 00:40:47,344
Sometimes
1502
00:40:47,344 --> 00:40:48,412
maybe getting taken advantage
1503
00:40:48,412 --> 00:40:48,779
of a little bit
1504
00:40:48,779 --> 00:40:50,281
because they don't know
1505
00:40:50,281 --> 00:40:51,482
what they don't know
1506
00:40:51,482 --> 00:40:52,450
or they'll
1507
00:40:52,450 --> 00:40:54,084
they'll rely on a subcontractor
1508
00:40:54,084 --> 00:40:55,052
who's maybe interests
1509
00:40:55,052 --> 00:40:56,587
aren't aligned with his.
1510
00:40:56,587 --> 00:40:58,689
And I think that's another reason why
1511
00:40:58,689 --> 00:40:59,223
a retailer,
1512
00:40:59,223 --> 00:41:00,357
if they could take time out
1513
00:41:00,357 --> 00:41:01,592
to go to some of these schools,
1514
00:41:01,592 --> 00:41:03,360
I think would make a lot of sense to me.
1515
00:41:03,360 --> 00:41:03,761
I don't know.
1516
00:41:05,162 --> 00:41:05,763
Well, I did.
1517
00:41:05,763 --> 00:41:06,464
It's a good point,
1518
00:41:06,464 --> 00:41:09,300
because I did a pick a year or so ago
1519
00:41:10,534 --> 00:41:13,304
and I am in because the conversation
1520
00:41:13,304 --> 00:41:13,938
that was happening
1521
00:41:13,938 --> 00:41:15,573
with the installation companies,
1522
00:41:15,573 --> 00:41:18,943
because this particular retailer used
1523
00:41:18,943 --> 00:41:20,744
subcontractors
1524
00:41:20,744 --> 00:41:23,013
and the conversation was the wide planks
1525
00:41:23,013 --> 00:41:24,381
and how difficult it was
1526
00:41:24,381 --> 00:41:25,983
when they're being glued down
1527
00:41:25,983 --> 00:41:26,951
and they didn't think
1528
00:41:26,951 --> 00:41:28,419
they were being paid enough money.
1529
00:41:28,419 --> 00:41:30,087
And it was a really custom floor
1530
00:41:30,087 --> 00:41:31,922
that was being installed.
1531
00:41:31,922 --> 00:41:32,857
So I asked
1532
00:41:32,857 --> 00:41:33,757
the retailer was
1533
00:41:33,757 --> 00:41:35,392
the owner of the store was standing there
1534
00:41:35,392 --> 00:41:36,594
and I just said
1535
00:41:36,594 --> 00:41:39,630
we should have the salespeople here.
1536
00:41:39,630 --> 00:41:40,097
That's the
1537
00:41:40,097 --> 00:41:42,900
that's the first point of contact.
1538
00:41:42,900 --> 00:41:44,502
The salespeople should be listening
1539
00:41:44,502 --> 00:41:45,870
to this conversation
1540
00:41:45,870 --> 00:41:47,071
so that they understand
1541
00:41:47,071 --> 00:41:49,573
what the installers are going through.
1542
00:41:49,573 --> 00:41:51,842
But a lot of the people that
1543
00:41:51,842 --> 00:41:52,610
fortunately we get,
1544
00:41:52,610 --> 00:41:54,612
I get a lot of phone calls for advice,
1545
00:41:55,012 --> 00:41:56,714
but there's lot of new people
1546
00:41:56,714 --> 00:41:57,481
that aren't
1547
00:41:57,481 --> 00:41:59,083
savvy on the installation side of it,
1548
00:41:59,083 --> 00:42:00,518
but they sell the product,
1549
00:42:00,518 --> 00:42:01,886
but they don't know.
1550
00:42:01,886 --> 00:42:03,954
Acclimation site conditions.
1551
00:42:03,954 --> 00:42:05,923
What adhesive is going to do
1552
00:42:05,923 --> 00:42:08,826
is a four inch plank easier to install
1553
00:42:08,826 --> 00:42:09,159
or harder
1554
00:42:09,159 --> 00:42:11,061
to install than a nine inch plank
1555
00:42:11,061 --> 00:42:12,029
subfloor flatness,
1556
00:42:12,029 --> 00:42:14,131
all of those kind of things that
1557
00:42:14,131 --> 00:42:16,433
a lot of times, even as you said,
1558
00:42:16,433 --> 00:42:17,635
sometimes the retailers
1559
00:42:17,635 --> 00:42:18,636
aren't even savvy enough
1560
00:42:18,636 --> 00:42:19,870
to understand
1561
00:42:19,870 --> 00:42:21,939
truly what's required for their
1562
00:42:21,939 --> 00:42:23,007
product to be installed.
1563
00:42:24,041 --> 00:42:25,376
They can sell it.
1564
00:42:25,376 --> 00:42:26,043
Yeah.
1565
00:42:26,043 --> 00:42:27,511
But they don't know
1566
00:42:27,511 --> 00:42:29,280
the import that end of it.
1567
00:42:29,280 --> 00:42:30,080
Yeah. Yeah.
1568
00:42:30,080 --> 00:42:30,714
And that,
1569
00:42:30,714 --> 00:42:32,783
that is just the part of the game
1570
00:42:32,783 --> 00:42:34,652
and I really think the
1571
00:42:34,652 --> 00:42:35,486
going to schools
1572
00:42:35,486 --> 00:42:37,054
and understanding that world,
1573
00:42:37,054 --> 00:42:39,023
even going to an installation class
1574
00:42:39,023 --> 00:42:41,292
to see what the guys go through I think
1575
00:42:41,792 --> 00:42:44,428
is a good, a good use of time.
1576
00:42:44,428 --> 00:42:45,863
Yeah. Yeah.
1577
00:42:47,031 --> 00:42:47,998
Education.
1578
00:42:47,998 --> 00:42:49,233
Just yes, education.
1579
00:42:49,233 --> 00:42:50,234
Education.
1580
00:42:50,234 --> 00:42:53,237
We're we're are we in the business, Karl?
1581
00:42:53,237 --> 00:42:54,838
I mean, if you're a young guy coming up,
1582
00:42:54,838 --> 00:42:55,506
you know,
1583
00:42:55,506 --> 00:42:57,107
I actually think, man,
1584
00:42:57,107 --> 00:42:58,442
there's there's some great opportunities.
1585
00:42:58,442 --> 00:42:59,109
I mean,
1586
00:43:00,244 --> 00:43:01,078
I think a good floor
1587
00:43:01,078 --> 00:43:02,446
sander will always be needed.
1588
00:43:02,446 --> 00:43:03,480
Number one,
1589
00:43:03,480 --> 00:43:04,615
I think
1590
00:43:04,715 --> 00:43:05,950
there's less and less people
1591
00:43:05,950 --> 00:43:07,117
getting in the floor business.
1592
00:43:07,117 --> 00:43:08,352
There's going to be a ton of these floors
1593
00:43:08,352 --> 00:43:09,053
that need to be.
1594
00:43:09,053 --> 00:43:10,621
Look at how many in the last few years,
1595
00:43:10,621 --> 00:43:11,622
all these insulation, that work
1596
00:43:11,622 --> 00:43:12,756
that's being done.
1597
00:43:12,756 --> 00:43:14,792
I think if you're a young kid coming up,
1598
00:43:14,792 --> 00:43:15,926
man, there is there is
1599
00:43:15,926 --> 00:43:17,161
there is a lot of opportunity
1600
00:43:17,161 --> 00:43:17,962
if you if you want to
1601
00:43:17,962 --> 00:43:19,196
work hard in this business.
1602
00:43:20,831 --> 00:43:22,199
Whenever I have access to
1603
00:43:22,199 --> 00:43:23,834
these guys and it's pretty often
1604
00:43:23,834 --> 00:43:25,669
I really do try to come at them
1605
00:43:25,669 --> 00:43:27,371
from a kind of a mentor
1606
00:43:27,371 --> 00:43:28,539
or father kind of thing.
1607
00:43:28,539 --> 00:43:30,841
When I see these where there
1608
00:43:30,841 --> 00:43:31,208
you can
1609
00:43:31,208 --> 00:43:31,809
almost feel
1610
00:43:31,809 --> 00:43:32,876
that thirst of knowledge,
1611
00:43:32,876 --> 00:43:35,279
they want to do a good job.
1612
00:43:35,279 --> 00:43:37,381
And I and I again, going back to
1613
00:43:38,549 --> 00:43:41,919
join the BFA, get a certification
1614
00:43:41,919 --> 00:43:43,520
or you don't get certified,
1615
00:43:43,520 --> 00:43:46,290
but join an organization, as Rob said,
1616
00:43:46,991 --> 00:43:49,059
they kind of and maybe say makes the
1617
00:43:50,628 --> 00:43:51,662
kid join that.
1618
00:43:51,662 --> 00:43:53,731
So you have access to that information.
1619
00:43:54,431 --> 00:43:56,600
Put that on your business card.
1620
00:43:56,600 --> 00:43:57,901
Let the contractors
1621
00:43:57,901 --> 00:43:59,136
let the homeowners know
1622
00:43:59,136 --> 00:44:02,373
you belong to NWA or to an organization
1623
00:44:02,673 --> 00:44:05,042
that elevates you above the next guy.
1624
00:44:05,342 --> 00:44:06,276
You go online,
1625
00:44:06,276 --> 00:44:07,411
you can go instead of
1626
00:44:07,411 --> 00:44:09,446
watching the chat video at lunchtime
1627
00:44:09,446 --> 00:44:10,481
in your van,
1628
00:44:10,481 --> 00:44:12,316
going the buffet website,
1629
00:44:12,316 --> 00:44:13,384
watch a short video.
1630
00:44:13,384 --> 00:44:14,351
They're out there,
1631
00:44:14,351 --> 00:44:16,954
but I'm assuming you guys have access
1632
00:44:16,954 --> 00:44:17,855
to that stuff, too,
1633
00:44:17,855 --> 00:44:19,590
if that's the kind of information
1634
00:44:19,590 --> 00:44:20,424
I give them
1635
00:44:20,491 --> 00:44:21,992
moisture meters,
1636
00:44:21,992 --> 00:44:24,028
know your product, know your center,
1637
00:44:25,062 --> 00:44:26,497
keep educating yourself,
1638
00:44:26,497 --> 00:44:28,532
take great pride in what you do.
1639
00:44:28,532 --> 00:44:30,668
Don't try to elevate yourself
1640
00:44:30,668 --> 00:44:33,237
that much more than the next guy.
1641
00:44:33,237 --> 00:44:33,671
Wayne.
1642
00:44:33,671 --> 00:44:34,705
Wayne was watching
1643
00:44:34,705 --> 00:44:36,306
cat videos during this.
1644
00:44:36,306 --> 00:44:40,811
Discussion and the same thing he did.
1645
00:44:40,811 --> 00:44:42,279
I heard
1646
00:44:42,513 --> 00:44:43,347
him take Wayne's
1647
00:44:43,347 --> 00:44:45,783
cat videos away from anything but that.
1648
00:44:46,784 --> 00:44:48,619
Well, that video is inefficient.
1649
00:44:48,619 --> 00:44:50,020
That's where you go.
1650
00:44:50,020 --> 00:44:55,025
There is no discussion.
1651
00:44:55,025 --> 00:44:55,426
All right,
1652
00:44:55,426 --> 00:44:57,728
Carl, listen, I you've you've been a
1653
00:44:57,761 --> 00:44:58,429
I've been want
1654
00:44:58,429 --> 00:44:59,463
to talk to you for a long time.
1655
00:44:59,463 --> 00:45:01,231
And you're one of the most respected
1656
00:45:01,231 --> 00:45:03,267
guys in the industry and for good reason.
1657
00:45:03,267 --> 00:45:05,936
And and I can't say enough about you.
1658
00:45:06,503 --> 00:45:07,705
You're my go to play
1659
00:45:07,705 --> 00:45:09,773
when I when I get stumped.
1660
00:45:09,773 --> 00:45:10,274
I appreciate
1661
00:45:10,274 --> 00:45:13,877
you always taking my call and vice versa.
1662
00:45:13,877 --> 00:45:15,212
Yeah Nick in time thank you.
1663
00:45:15,212 --> 00:45:19,049
And for the podcast and I and again,
1664
00:45:19,049 --> 00:45:19,950
I just going to reiterate,
1665
00:45:19,950 --> 00:45:20,250
Wayne,
1666
00:45:20,250 --> 00:45:21,518
we have you on here
1667
00:45:21,518 --> 00:45:22,453
because we want to keep
1668
00:45:22,453 --> 00:45:23,821
people out of trouble.
1669
00:45:23,821 --> 00:45:24,988
You know, it's a hard job
1670
00:45:24,988 --> 00:45:26,557
no matter what part, you know,
1671
00:45:26,557 --> 00:45:27,958
whether you've been doing it for 30 years
1672
00:45:27,958 --> 00:45:29,626
or three years or three months,
1673
00:45:29,626 --> 00:45:30,494
it's a hard job.
1674
00:45:30,494 --> 00:45:32,429
You want to put, you know,
1675
00:45:32,429 --> 00:45:33,697
as many things on your side
1676
00:45:33,697 --> 00:45:34,264
of the equation
1677
00:45:34,264 --> 00:45:36,266
as you can to be successful. Right.
1678
00:45:36,533 --> 00:45:37,201
And this is just
1679
00:45:37,201 --> 00:45:39,470
one more in the way of doing that.
1680
00:45:39,903 --> 00:45:40,471
Have we missed
1681
00:45:40,471 --> 00:45:41,772
any is there anything at all
1682
00:45:41,772 --> 00:45:43,674
before we say say goodbye
1683
00:45:43,674 --> 00:45:45,109
that we want to add to this, Rob
1684
00:45:45,109 --> 00:45:47,010
or any any any parting?
1685
00:45:47,010 --> 00:45:48,746
No, I've been going through the notes.
1686
00:45:48,746 --> 00:45:49,113
I think
1687
00:45:50,114 --> 00:45:52,082
everything really kind of.
1688
00:45:52,082 --> 00:45:53,183
Yeah.
1689
00:45:53,183 --> 00:45:53,717
All right, well,
1690
00:45:53,717 --> 00:45:55,686
then I'm gonna let you go. Carl. You.
1691
00:45:55,686 --> 00:45:56,553
Thank you, Wayne. Rob.
1692
00:45:56,553 --> 00:45:57,821
Nice to meet you, sir.
1693
00:45:57,821 --> 00:45:58,689
Nice meeting you.
1694
00:45:58,689 --> 00:45:59,823
Thanks for coming on.
1695
00:45:59,823 --> 00:46:01,425
Yeah, you're welcome.
1696
00:46:01,425 --> 00:46:03,494
I appreciate it. Yep.
1697
00:46:03,494 --> 00:46:04,695
There's been another episode
1698
00:46:04,695 --> 00:46:06,230
of On the Floor with Wayne and Rob
1699
00:46:06,230 --> 00:46:08,098
and Carl Mattingly.
1700
00:46:08,098 --> 00:46:17,541
Please stay tuned for another episode of.