On The Floor with Wayne and Rob

Keeping yourself out of trouble with guest Carl Mattingly Part 1

Episode Summary

Wayne and Rob host guest Carl Mattingly to discuss how to keep yourself out of trouble and make sure you keep yourself covered. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/

Episode Transcription

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Hello.

 

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Welcome to another episode

 

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of On the Floor with Wayne and Rob.

 

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I'm Wayne Highlander,

 

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National Sales Manager

 

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for Bona Adhesives.

 

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I'm Rob Johnson from Bona Training.

 

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How we doing, Rob?

 

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Pretty good, buddy.

 

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How's it going?

 

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Good.

 

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We we have a special guest with us today.

 

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And I've actually known

 

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this gentleman for

 

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for quite a while now, and

 

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I'll let him introduce himself.

 

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But I just want to say

 

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first that up, you know, he's

 

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an inspector in the building inspector

 

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and he works for a distributor,

 

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but he was a contractor for a long time.

 

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He and I worked in the same same area

 

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for a while, for many, many

 

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years, actually. And,

 

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you know, he's just got such

 

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a great reputation,

 

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his craftsmanship, his work,

 

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and just a solid guy.

 

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And, you know,

 

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when you're going to have an inspector

 

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in this industry, this

 

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you want a guy like Carl Mattingly,

 

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our guests.

 

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How you doing, Carl?

 

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I'm good. Thank you.

 

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And thanks for those those kind words.

 

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I often you know, we don't hear that

 

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as an inspector, you know.

 

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Well, we had this a guy that,

 

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like you,

 

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let us tire the air out of his tires and.

 

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Yeah. And stuff like that.

 

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Yeah. It's all in the past.

 

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And you guys get it out.

 

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You guys good? Now.

 

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We don't want to talk about that.

 

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Yeah, yeah.

 

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No, I'm kidding.

 

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But, Carl, once you introduce yourself,

 

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what about you? But your background.

 

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Okay, background

 

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is you mentioned that Rob's been in it

 

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five generations.

 

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I actually started

 

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in the flooring business

 

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almost by accident

 

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with the flooring company

 

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during the summer in high school.

 

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I tried college for about six months,

 

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didn't like it.

 

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Call the guy up, got back

 

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into the flooring business.

 

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Been in it since

 

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I've got my California license in 1976

 

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and certified within WFA

 

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in 2009.

 

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Pretty much.

 

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I've been independent inspector

 

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since that time and

 

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even prior

 

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to becoming a inspector

 

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I was always called out.

 

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You probably recognize this too,

 

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as a contractor.

 

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Anyone looking for advice

 

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they will always reach out to somebody

 

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that they know.

 

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So being in the area

 

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that I'm in, I've been in it for so long,

 

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my name is is somewhat recognized.

 

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And so I was actually doing

 

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some consulting and inspection

 

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before getting that certification 2009.

 

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So.

 

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So what, what drove you to become

 

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a certified inspector?

 

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Some of it was my years in the business,

 

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and it was a conversation

 

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with my father in law, actually,

 

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and he asked me what I'd,

 

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you know, if I were still doing it.

 

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So that was

 

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in 2009.

 

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He said, you know, you've

 

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you've had a great run in the sand

 

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and finish part of the business.

 

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And he said,

 

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Are you thinking about

 

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maybe hanging up the tools

 

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and moving in another direction?

 

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It literally was that

 

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ease of a conversation

 

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during a golf outing.

 

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We were sitting at a golf cart

 

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and I thought, You know

 

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what, I'm just going to call

 

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and check on that.

 

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The next day I called

 

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and WFAA

 

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and they said, We have a class

 

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in a couple of months.

 

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Send us your your experience.

 

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And I signed up for it

 

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and went to the class and that was it.

 

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Wow. Yeah.

 

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Yeah, it was.

 

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It was it was that easy.

 

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How long is that class now.

 

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Started on a Monday.

 

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It very pretty intense training

 

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and you do your final test

 

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on on the Friday

 

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after that you have three scenarios

 

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that they set up as far as

 

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what would be a sample inspection.

 

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Do you have to read those and write

 

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that report?

 

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Those are then

 

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graded by three of your peers.

 

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You have to pass two of those.

 

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Then once you pass those two tests, you

 

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then have to go out into the public

 

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and do two independent

 

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inspection reports,

 

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turn those in,

 

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and those are reviewed

 

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by three individuals.

 

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And you have to have at least

 

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passing by two.

 

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And then once that happens,

 

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then you get certification.

 

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So I was pretty aggressive on that.

 

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So I tested in August

 

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the immediate when

 

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they sent the test back after

 

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I had the mock up test,

 

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I passed those

 

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and then

 

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I don't know how the word got out,

 

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but in a short

 

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period of time

 

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I started getting phone calls

 

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even though I hadn't been certified.

 

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I got a couple of phone

 

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calls and was able to get out

 

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and do some inspection,

 

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serious inspections.

 

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And I turned them in and so within

 

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six months, I had the certificate,

 

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I had the certification in 2000,

 

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nine December. So.

 

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You know, I've said before, Carl, that

 

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I went to the same class

 

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and that when you went

 

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but I went to the same

 

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class to the inspector and I didn't go

 

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there to be an inspector.

 

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I just went there from my own knowledge.

 

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At that time,

 

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I was

 

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I was a rep and I just wanted to know

 

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as much as I could

 

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to help one of my clients

 

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or customers if, you know, whatever

 

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what I came away

 

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thinking that

 

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everybody in this industry

 

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should attend that class,

 

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whether you want to be

 

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an inspector or not.

 

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And and I've gone

 

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to all the classes in the offers

 

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and they're all great classes.

 

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But I don't know, man,

 

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that might have been the

 

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best class I ever took.

 

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Well, you know what

 

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I think

 

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what it does, it

 

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kind of solidifies

 

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everything

 

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that anyone experiences in the business.

 

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And when I was in that class,

 

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there were probably

 

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I think there were about

 

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maybe 25 people in the class,

 

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and I think I met five or six

 

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that were there

 

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truly for the experience

 

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and the knowledge.

 

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Some of them didn't

 

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take the test at the end of the week.

 

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They probably could have,

 

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but that wasn't their purpose

 

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for being there.

 

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So yeah, it was, it was.

 

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I met a good group of guys there

 

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and they were all interested

 

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in the same thing

 

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and that's how to improve.

 

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I think the what we want to do on this

 

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show, Carl, is

 

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we want to just end

 

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with your experience as an inspector

 

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and what you see

 

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and what causes

 

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most guys problems on jobs and

 

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and and reasons for for inspections

 

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or claims

 

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and try to keep them out of trouble.

 

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Let's just give them some advice

 

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or some tips that, you know, that

 

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kind of

 

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keep them from from getting sideways

 

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and having to go down this road.

 

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So maybe we can kind of talk

 

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about what

 

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you see the most in your experience.

 

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You know,

 

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I was reading

 

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through your notes, Carl,

 

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and I noticed the first thing you said

 

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or had in

 

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your notes

 

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was own a moisture meter

 

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and know how to use it.

 

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Yeah,

 

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I think that's a great place to start

 

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for everybody because

 

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like Wayne said, I do a

 

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lot of the training on the East

 

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and I'm still pretty surprised

 

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how many guys

 

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don't use moisture meters

 

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or some of them,

 

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you know, they don't even have them.

 

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So why don't we start there?

 

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Okay.

 

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Well,

 

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the reason I brought that up

 

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is that happens

 

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so often,

 

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because generally

 

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if you're going to look at a hardwood job

 

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and you can recognize that it's not maybe

 

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an installation

 

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related issue from a,

 

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you know, surface damage

 

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or things like that.

 

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If it's cupping

 

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or if it's some shrinkage,

 

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you pretty much know

 

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you're going to be having to talk

 

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about site conditions, humidity,

 

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moisture, levels of the wood.

 

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So that's

 

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that's pretty much

 

268

00:07:18,638 --> 00:07:19,872

one of the first questions

 

269

00:07:19,872 --> 00:07:20,840

that pops up as you're

 

270

00:07:20,840 --> 00:07:22,408

trying to get a little history going,

 

271

00:07:22,408 --> 00:07:24,610

you know, on those job sites.

 

272

00:07:24,610 --> 00:07:25,445

And I'm always

 

273

00:07:25,445 --> 00:07:26,779

maybe I shouldn't be surprised,

 

274

00:07:26,779 --> 00:07:28,781

but it's it is still surprising,

 

275

00:07:28,948 --> 00:07:30,683

as you said, Rob, how often

 

276

00:07:33,453 --> 00:07:34,987

they don't own one or they

 

277

00:07:34,987 --> 00:07:37,056

say, I have access to one,

 

278

00:07:37,056 --> 00:07:40,259

you know, those kind of things.

 

279

00:07:40,259 --> 00:07:41,794

And generally,

 

280

00:07:41,794 --> 00:07:43,996

what happens if I finish an inspection

 

281

00:07:43,996 --> 00:07:45,231

and once I talk with them

 

282

00:07:45,231 --> 00:07:46,666

about that, it's surprising

 

283

00:07:46,666 --> 00:07:48,434

that the next conversation

 

284

00:07:48,434 --> 00:07:49,368

is, well,

 

285

00:07:49,368 --> 00:07:51,103

what kind of meter do you recommend?

 

286

00:07:51,103 --> 00:07:52,305

So it really isn't.

 

287

00:07:52,305 --> 00:07:52,872

It's a it's

 

288

00:07:52,872 --> 00:07:54,240

a pretty positive conversation

 

289

00:07:54,240 --> 00:07:56,342

because you find out they don't have one.

 

290

00:07:56,843 --> 00:07:57,310

Talk to them

 

291

00:07:57,310 --> 00:07:58,478

the importance of having one.

 

292

00:07:58,478 --> 00:08:02,415

Next thing you know, they own one.

 

293

00:08:02,415 --> 00:08:03,483

But generally speaking,

 

294

00:08:03,483 --> 00:08:05,651

when you start looking at a cup floor,

 

295

00:08:05,685 --> 00:08:06,819

you're on the East Coast,

 

296

00:08:06,819 --> 00:08:08,054

I'm on the West Coast.

 

297

00:08:08,054 --> 00:08:10,456

So we have fairly

 

298

00:08:10,456 --> 00:08:12,758

mild climates compared to what,

 

299

00:08:12,758 --> 00:08:14,560

you know, what you deal with back there.

 

300

00:08:14,560 --> 00:08:15,294

I have a brother

 

301

00:08:15,294 --> 00:08:17,597

in Michigan, in Grand Rapids.

 

302

00:08:17,597 --> 00:08:18,698

He's in the flooring business.

 

303

00:08:18,698 --> 00:08:19,398

He deals with

 

304

00:08:19,398 --> 00:08:21,434

probably the same conditions,

 

305

00:08:21,434 --> 00:08:23,269

low humidity,

 

306

00:08:23,269 --> 00:08:24,370

you know, freezing

 

307

00:08:24,370 --> 00:08:26,172

conditions, those kind of things. So

 

308

00:08:27,640 --> 00:08:29,275

everyone, I think in California has

 

309

00:08:29,275 --> 00:08:30,409

you have people have a tendency

 

310

00:08:30,409 --> 00:08:30,743

to think

 

311

00:08:30,743 --> 00:08:31,811

that we don't need that

 

312

00:08:31,811 --> 00:08:34,080

or it's not that important.

 

313

00:08:34,780 --> 00:08:36,782

I find it highly important,

 

314

00:08:36,782 --> 00:08:38,050

probably one of the

 

315

00:08:38,217 --> 00:08:39,719

most critical bit of information

 

316

00:08:39,719 --> 00:08:40,686

if we're going to look at a floor

 

317

00:08:40,686 --> 00:08:42,388

that has anything to do with moisture

 

318

00:08:42,388 --> 00:08:44,957

or lack of.

 

319

00:08:44,957 --> 00:08:45,892

I'm glad you said that

 

320

00:08:45,892 --> 00:08:48,094

because at all my trainings

 

321

00:08:48,094 --> 00:08:50,897

that's I always give all the guys

 

322

00:08:50,897 --> 00:08:51,430

on the east

 

323

00:08:51,430 --> 00:08:52,298

a pat on the back

 

324

00:08:52,298 --> 00:08:54,166

I said you want to test finish

 

325

00:08:54,166 --> 00:08:56,035

you want to test test it out.

 

326

00:08:56,035 --> 00:08:56,569

It's just like

 

327

00:08:56,569 --> 00:08:58,738

where your brother lives in Michigan.

 

328

00:08:58,738 --> 00:09:01,607

I mean, the swings that we go to out here

 

329

00:09:02,742 --> 00:09:05,111

between, you know, the seasonal changes

 

330

00:09:05,344 --> 00:09:07,713

and humidity and dry and I mean,

 

331

00:09:08,281 --> 00:09:09,549

you know, we just get it all

 

332

00:09:09,549 --> 00:09:11,484

and sometimes it can change on a dime.

 

333

00:09:11,484 --> 00:09:12,752

So that's

 

334

00:09:12,752 --> 00:09:14,320

what really blows me away when I

 

335

00:09:14,320 --> 00:09:15,855

hear that guys aren't using

 

336

00:09:17,223 --> 00:09:18,791

moisture meters and things.

 

337

00:09:18,791 --> 00:09:20,459

You know, another thing, too, it's

 

338

00:09:20,459 --> 00:09:21,928

another meter that's to me

 

339

00:09:21,928 --> 00:09:22,929

is very valuable.

 

340

00:09:22,929 --> 00:09:24,130

And that is

 

341

00:09:25,264 --> 00:09:26,966

a high grade emitter, just a measure,

 

342

00:09:26,966 --> 00:09:28,267

some kind of data logger

 

343

00:09:28,267 --> 00:09:29,769

that you can measure that and you can

 

344

00:09:29,769 --> 00:09:32,905

they're pretty cheap and fairly accurate.

 

345

00:09:32,905 --> 00:09:34,607

So I always recommend that they do that.

 

346

00:09:34,607 --> 00:09:35,908

You don't have to spend

 

347

00:09:35,908 --> 00:09:37,977

100 bucks or 200 bucks.

 

348

00:09:37,977 --> 00:09:39,745

I tell them to go down to the local

 

349

00:09:39,745 --> 00:09:40,479

box store

 

350

00:09:40,479 --> 00:09:40,947

and grab

 

351

00:09:40,947 --> 00:09:42,848

a meter out of the garden center.

 

352

00:09:42,848 --> 00:09:43,349

A high ground

 

353

00:09:43,349 --> 00:09:44,951

meter, all the garden center,

 

354

00:09:44,951 --> 00:09:46,419

and I use a couple of those on

 

355

00:09:46,419 --> 00:09:47,153

the job sites

 

356

00:09:47,153 --> 00:09:47,520

and I

 

357

00:09:47,520 --> 00:09:49,221

and I cross-reference and measure

 

358

00:09:49,221 --> 00:09:51,190

those against the ones that I use

 

359

00:09:51,190 --> 00:09:52,124

as an inspector.

 

360

00:09:52,124 --> 00:09:54,260

And it's surprising how those things

 

361

00:09:54,393 --> 00:09:56,829

for 12, 15 bucks, how accurate they are.

 

362

00:09:57,096 --> 00:09:57,763

So a guy doesn't

 

363

00:09:57,763 --> 00:09:59,999

have to spend a ton of money

 

364

00:09:59,999 --> 00:10:01,901

to at least have some information

 

365

00:10:01,901 --> 00:10:03,202

that he can give the contract

 

366

00:10:03,202 --> 00:10:04,604

to or the inspector

 

367

00:10:04,604 --> 00:10:05,571

or his homeowner

 

368

00:10:05,571 --> 00:10:06,539

talk to his homeowner

 

369

00:10:06,539 --> 00:10:08,441

intelligently about the requirements

 

370

00:10:08,441 --> 00:10:08,841

that they're going

 

371

00:10:08,841 --> 00:10:13,279

to have to meet in that on that job site.

 

372

00:10:13,279 --> 00:10:13,613

You know,

 

373

00:10:13,613 --> 00:10:14,580

you said that

 

374

00:10:14,580 --> 00:10:16,015

when you have the conversation

 

375

00:10:16,015 --> 00:10:17,049

with the guys, usually it's in

 

376

00:10:17,049 --> 00:10:18,551

and it turns into a great conversation

 

377

00:10:18,551 --> 00:10:19,785

of what kind of meters should I get

 

378

00:10:19,785 --> 00:10:21,053

and what have you.

 

379

00:10:21,087 --> 00:10:21,988

And hopefully

 

380

00:10:21,988 --> 00:10:23,289

what we try to accomplish with this show

 

381

00:10:23,289 --> 00:10:24,757

is that they don't

 

382

00:10:24,757 --> 00:10:25,558

you don't have to have

 

383

00:10:25,558 --> 00:10:27,026

that conversations with them,

 

384

00:10:27,026 --> 00:10:27,760

you know, and,

 

385

00:10:28,060 --> 00:10:30,796

you know, the liability out there now.

 

386

00:10:30,796 --> 00:10:33,399

I mean, you know, you 30 years ago well,

 

387

00:10:33,899 --> 00:10:36,836

not even, you know, maybe five years ago,

 

388

00:10:37,236 --> 00:10:37,870

you could get two

 

389

00:10:37,870 --> 00:10:39,538

and a quarter Rideau for,

 

390

00:10:39,538 --> 00:10:41,707

you know, 250 square foot or whatever.

 

391

00:10:41,707 --> 00:10:42,241

Right.

 

392

00:10:42,241 --> 00:10:43,542

These floors nowadays,

 

393

00:10:43,542 --> 00:10:44,543

you're looking at, you know,

 

394

00:10:44,543 --> 00:10:45,745

eight, nine, ten bucks

 

395

00:10:45,745 --> 00:10:47,413

and beyond the square foot

 

396

00:10:47,413 --> 00:10:48,714

to a lot of liability

 

397

00:10:48,714 --> 00:10:50,716

and investment in that client's home

 

398

00:10:50,716 --> 00:10:52,718

to not do your due diligence. Right.

 

399

00:10:53,686 --> 00:10:55,321

It's shocking to me.

 

400

00:10:55,321 --> 00:10:58,057

I have a I was I was at a peak

 

401

00:10:58,090 --> 00:10:59,091

not long ago.

 

402

00:10:59,091 --> 00:11:01,627

And one of the presenters

 

403

00:11:01,627 --> 00:11:02,695

said he asked you.

 

404

00:11:02,695 --> 00:11:04,330

I said, I'm not trying to be sarcastic

 

405

00:11:04,330 --> 00:11:04,764

about this.

 

406

00:11:04,764 --> 00:11:07,299

He goes, Ray, show of hands.

 

407

00:11:07,299 --> 00:11:09,268

Who has enough money in their ATM

 

408

00:11:09,268 --> 00:11:12,805

machine to pay for $100,000 failure?

 

409

00:11:14,306 --> 00:11:16,242

And I thought that was a great question.

 

410

00:11:16,242 --> 00:11:17,510

And it sounds a little

 

411

00:11:17,510 --> 00:11:18,611

on the sarcastic side,

 

412

00:11:18,611 --> 00:11:19,645

but it wasn't meant to be.

 

413

00:11:19,645 --> 00:11:20,413

It was genuine.

 

414

00:11:20,413 --> 00:11:23,416

And we all have that fear.

 

415

00:11:23,416 --> 00:11:23,649

You know,

 

416

00:11:23,649 --> 00:11:25,618

fortunately in my career

 

417

00:11:25,618 --> 00:11:26,619

I haven't had to

 

418

00:11:26,619 --> 00:11:28,988

go to my ATM for that, but

 

419

00:11:28,988 --> 00:11:30,356

I also was pretty diligent

 

420

00:11:30,356 --> 00:11:32,958

about my approach to it from

 

421

00:11:32,958 --> 00:11:36,462

required site conditions.

 

422

00:11:36,462 --> 00:11:37,363

You know,

 

423

00:11:37,530 --> 00:11:39,498

sometimes you had to walk away from a job

 

424

00:11:39,498 --> 00:11:40,466

because they weren't

 

425

00:11:40,466 --> 00:11:41,100

going to give you

 

426

00:11:41,100 --> 00:11:41,767

the conditions

 

427

00:11:41,767 --> 00:11:42,902

that were necessary

 

428

00:11:42,902 --> 00:11:45,071

for a successful hardware job.

 

429

00:11:45,071 --> 00:11:45,805

Yeah.

 

430

00:11:46,105 --> 00:11:47,239

The only guy I know

 

431

00:11:47,239 --> 00:11:48,307

that has that kind of money

 

432

00:11:48,307 --> 00:11:52,344

in his ATM is Wayne.

 

433

00:11:52,344 --> 00:11:53,546

That's what I've heard.

 

434

00:11:53,546 --> 00:11:53,879

Yeah.

 

435

00:11:53,879 --> 00:11:54,714

He's the only guy I know

 

436

00:11:54,714 --> 00:11:56,582

who has that kind of money.

 

437

00:11:56,582 --> 00:11:57,416

He's making all that up.

 

438

00:11:57,416 --> 00:11:59,552

Carl, I like.

 

439

00:11:59,552 --> 00:12:00,820

I made $600 a year

 

440

00:12:00,820 --> 00:12:02,421

more in a podcast, and he did last year.

 

441

00:12:04,190 --> 00:12:04,924

600.

 

442

00:12:04,924 --> 00:12:06,592

Boy Well,

 

443

00:12:06,592 --> 00:12:09,128

it's the way the title of the show is so

 

444

00:12:11,263 --> 00:12:11,664

okay.

 

445

00:12:11,664 --> 00:12:12,865

Moisture meters.

 

446

00:12:12,865 --> 00:12:14,033

And you know, we're going to touch

 

447

00:12:14,033 --> 00:12:14,900

on a lot of subject

 

448

00:12:14,900 --> 00:12:15,968

because we could do a deep dove

 

449

00:12:15,968 --> 00:12:17,436

at any of any of these.

 

450

00:12:17,436 --> 00:12:18,137

Just two of these

 

451

00:12:18,137 --> 00:12:19,371

could make the whole show.

 

452

00:12:19,371 --> 00:12:19,839

Yeah, we.

 

453

00:12:19,839 --> 00:12:21,707

Have that kind of time, so

 

454

00:12:21,707 --> 00:12:23,342

we'll kind of go down the list,

 

455

00:12:23,342 --> 00:12:24,343

that information.

 

456

00:12:24,343 --> 00:12:25,044

Let's talk a little bit

 

457

00:12:25,044 --> 00:12:26,679

about acclimation to.

 

458

00:12:26,679 --> 00:12:27,780

Critical

 

459

00:12:29,148 --> 00:12:30,216

and I put there

 

460

00:12:30,216 --> 00:12:31,150

I made a comment

 

461

00:12:31,150 --> 00:12:33,052

about even engineered flooring

 

462

00:12:33,052 --> 00:12:34,787

because a lot of the manufacturers,

 

463

00:12:34,787 --> 00:12:35,654

they have a

 

464

00:12:35,654 --> 00:12:37,389

specific requirement

 

465

00:12:37,389 --> 00:12:39,391

how you handle that they want some

 

466

00:12:39,391 --> 00:12:41,227

some of them require that or say

 

467

00:12:41,227 --> 00:12:42,428

leave it in the package

 

468

00:12:42,428 --> 00:12:44,563

do not take the plastic off

 

469

00:12:44,563 --> 00:12:46,499

acclimated to the site conditions

 

470

00:12:46,499 --> 00:12:47,767

temperature

 

471

00:12:47,767 --> 00:12:49,368

open the boxes install the floor.

 

472

00:12:49,368 --> 00:12:50,302

Other ones are different.

 

473

00:12:52,004 --> 00:12:54,807

So what I what I see is

 

474

00:12:54,940 --> 00:12:55,775

and this is again

 

475

00:12:55,775 --> 00:12:59,078

critical is to know your product.

 

476

00:12:59,078 --> 00:12:59,779

If you

 

477

00:12:59,779 --> 00:13:01,147

they say don't open the boxes

 

478

00:13:01,147 --> 00:13:02,515

so you can get to the instructions.

 

479

00:13:02,515 --> 00:13:04,583

Everyone has a phone in their pocket.

 

480

00:13:04,583 --> 00:13:05,785

Don Connor years ago

 

481

00:13:05,785 --> 00:13:07,253

said this is the most important piece

 

482

00:13:07,253 --> 00:13:09,155

of equipment in our toolbox today.

 

483

00:13:09,155 --> 00:13:10,456

And he held up the first iPhone

 

484

00:13:10,456 --> 00:13:11,524

I'd ever seen.

 

485

00:13:11,524 --> 00:13:14,126

And it's and that hasn't changed at all.

 

486

00:13:14,727 --> 00:13:17,029

So in my book, there's no reason

 

487

00:13:17,797 --> 00:13:19,298

to not understand

 

488

00:13:19,298 --> 00:13:21,167

the acclimation process or what

 

489

00:13:21,167 --> 00:13:23,369

the manufacturer requires.

 

490

00:13:23,369 --> 00:13:25,171

And I always use going back to

 

491

00:13:25,171 --> 00:13:25,704

your guys

 

492

00:13:25,704 --> 00:13:28,407

location, I always use as examples

 

493

00:13:29,141 --> 00:13:30,176

different locations

 

494

00:13:30,176 --> 00:13:32,411

in the United States from

 

495

00:13:32,411 --> 00:13:34,680

I'm I'm in California.

 

496

00:13:34,680 --> 00:13:36,882

I think when you're in

 

497

00:13:36,882 --> 00:13:39,718

Tennessee, Rob, you're on the East Coast

 

498

00:13:39,885 --> 00:13:41,253

Brothers in Michigan.

 

499

00:13:41,253 --> 00:13:43,088

We have installers in Florida,

 

500

00:13:43,088 --> 00:13:46,458

Houston, Hawaii, Montana, all of those

 

501

00:13:47,426 --> 00:13:50,429

that term acclimation has done.

 

502

00:13:50,429 --> 00:13:54,700

They understand that it's the region.

 

503

00:13:54,700 --> 00:13:56,068

It's not a timeframe,

 

504

00:13:56,068 --> 00:13:57,303

it's a moisture balance.

 

505

00:13:57,303 --> 00:13:59,471

And if you take the material out of

 

506

00:14:00,840 --> 00:14:02,508

Montana

 

507

00:14:02,508 --> 00:14:05,377

and shipped out to Florida,

 

508

00:14:05,377 --> 00:14:07,580

you have a direct correlation process.

 

509

00:14:08,480 --> 00:14:09,682

So that's what I can

 

510

00:14:09,682 --> 00:14:11,150

I continue to emphasize

 

511

00:14:11,150 --> 00:14:13,118

to these guys that

 

512

00:14:13,118 --> 00:14:14,820

just because we're in California

 

513

00:14:14,820 --> 00:14:15,855

and the materials shipped

 

514

00:14:15,855 --> 00:14:18,958

from the warehouse 30 miles south of us

 

515

00:14:19,592 --> 00:14:20,226

doesn't mean it's

 

516

00:14:20,226 --> 00:14:21,894

ready to install on Tuesday.

 

517

00:14:21,894 --> 00:14:23,596

If it was delivered on a monday.

 

518

00:14:23,596 --> 00:14:25,364

So acclimation is critical.

 

519

00:14:25,364 --> 00:14:26,465

It's not a time frame

 

520

00:14:26,465 --> 00:14:28,067

or a date on the calendar.

 

521

00:14:28,067 --> 00:14:29,802

It's a moisture balance in the wood.

 

522

00:14:29,802 --> 00:14:31,036

And you won't know that

 

523

00:14:31,036 --> 00:14:32,204

unless you have a moisture.

 

524

00:14:32,204 --> 00:14:34,006

You let's

 

525

00:14:34,006 --> 00:14:34,373

I want to

 

526

00:14:34,373 --> 00:14:36,041

so I want to talk about that real quick.

 

527

00:14:37,076 --> 00:14:38,310

You know, I think

 

528

00:14:38,310 --> 00:14:40,246

and I've seen this in my in my day to day

 

529

00:14:40,246 --> 00:14:41,447

is that a lot of times

 

530

00:14:41,447 --> 00:14:45,251

I think younger contractors get kind of

 

531

00:14:45,918 --> 00:14:47,987

I don't want to use the word bullet or

 

532

00:14:48,354 --> 00:14:51,490

or they feel like they have to do this.

 

533

00:14:51,490 --> 00:14:51,790

They feel

 

534

00:14:51,790 --> 00:14:53,325

pressure to get these things done.

 

535

00:14:53,325 --> 00:14:55,361

They can't say no and blah, blah, blah.

 

536

00:14:55,728 --> 00:14:57,429

But I want to say how important

 

537

00:14:57,429 --> 00:14:59,665

that is, that you own the business

 

538

00:14:59,665 --> 00:15:01,267

and you have to be able

 

539

00:15:01,267 --> 00:15:02,301

to stand up for yourself

 

540

00:15:02,301 --> 00:15:04,603

and to your point of of some jobs

 

541

00:15:04,603 --> 00:15:06,105

you want to turn down

 

542

00:15:06,105 --> 00:15:07,539

because they're not right.

 

543

00:15:07,539 --> 00:15:08,407

And if you look at

 

544

00:15:08,407 --> 00:15:10,175

how much liability is out there,

 

545

00:15:10,175 --> 00:15:12,678

the older you get, the more I was.

 

546

00:15:12,878 --> 00:15:15,047

I've always said I was motivated by fear.

 

547

00:15:15,614 --> 00:15:16,682

I didn't have the callbacks

 

548

00:15:16,682 --> 00:15:18,450

to good motivation. Yes.

 

549

00:15:18,450 --> 00:15:20,219

I didn't want to have these callbacks.

 

550

00:15:20,219 --> 00:15:22,354

And that's why I did things right,

 

551

00:15:22,354 --> 00:15:23,889

because I was afraid

 

552

00:15:23,889 --> 00:15:25,190

that we would get a callback.

 

553

00:15:25,190 --> 00:15:26,759

So for younger guys,

 

554

00:15:26,759 --> 00:15:27,726

don't feel pressured

 

555

00:15:27,726 --> 00:15:29,628

into a situation locked into a corner

 

556

00:15:29,628 --> 00:15:30,729

because a general contractor

 

557

00:15:30,729 --> 00:15:32,064

says that these jobs aren't

 

558

00:15:32,064 --> 00:15:34,533

to start at a certain time. Right.

 

559

00:15:34,533 --> 00:15:35,334

What's the number

 

560

00:15:35,334 --> 00:15:37,269

you think that guy should be looking at

 

561

00:15:37,269 --> 00:15:39,238

on the balance of subfloor wood floor?

 

562

00:15:40,739 --> 00:15:41,140

Well, the

 

563

00:15:41,140 --> 00:15:42,775

rule of thumb, you know, we used to use

 

564

00:15:42,775 --> 00:15:43,542

always was always

 

565

00:15:43,542 --> 00:15:44,910

based on solid,

 

566

00:15:44,910 --> 00:15:47,546

you know, when we were still doing mostly

 

567

00:15:47,546 --> 00:15:50,482

unfinished, sanded, finished

 

568

00:15:50,516 --> 00:15:52,851

the numbers that kind of I hear fluctuate

 

569

00:15:52,851 --> 00:15:53,819

from different products.

 

570

00:15:53,819 --> 00:15:55,955

So you still want to figure

 

571

00:15:55,955 --> 00:15:58,090

anything wider, three inches or wider.

 

572

00:15:58,390 --> 00:16:00,859

If it's a solid floor, you want 2%

 

573

00:16:02,061 --> 00:16:04,096

between subfloor and flooring material.

 

574

00:16:04,830 --> 00:16:06,231

Some companies will allow

 

575

00:16:06,231 --> 00:16:09,234

4% of it's engineered.

 

576

00:16:09,535 --> 00:16:11,737

I still like 2% all the time,

 

577

00:16:11,737 --> 00:16:13,105

but 4% is pretty good

 

578

00:16:13,105 --> 00:16:15,341

for an engineered product.

 

579

00:16:15,341 --> 00:16:16,642

It seems to be the standard

 

580

00:16:16,642 --> 00:16:17,576

what everyone says.

 

581

00:16:17,576 --> 00:16:19,545

You know, all the

 

582

00:16:19,812 --> 00:16:22,181

information and specifications I've read,

 

583

00:16:22,314 --> 00:16:24,249

but but 2% on a solid

 

584

00:16:24,249 --> 00:16:25,584

is the one that sticks in my head.

 

585

00:16:25,584 --> 00:16:26,318

That's

 

586

00:16:26,452 --> 00:16:28,954

sometimes very difficult to get to,

 

587

00:16:28,954 --> 00:16:30,255

especially if the builders

 

588

00:16:30,255 --> 00:16:31,523

kind of beat you up on time.

 

589

00:16:33,058 --> 00:16:33,792

So when we

 

590

00:16:33,792 --> 00:16:36,195

talk about acclimation real quick,

 

591

00:16:36,195 --> 00:16:37,696

you know, I see a lot of times

 

592

00:16:37,696 --> 00:16:38,831

just the way it works. Okay.

 

593

00:16:38,831 --> 00:16:40,799

So you're not actually doing the job

 

594

00:16:40,799 --> 00:16:42,634

this week. You're dropping the wood off.

 

595

00:16:42,634 --> 00:16:43,736

So you're going to hurry

 

596

00:16:43,736 --> 00:16:44,603

because you're going to do that

 

597

00:16:44,603 --> 00:16:45,571

and you're going to get to your job

 

598

00:16:45,571 --> 00:16:46,839

or you're going to start sanding.

 

599

00:16:46,839 --> 00:16:49,375

So I see a lot of times the guys come in,

 

600

00:16:49,575 --> 00:16:50,909

they'll take 3000 square feet

 

601

00:16:50,909 --> 00:16:51,610

and I'll just stack it

 

602

00:16:51,610 --> 00:16:53,679

in one pile up in the house.

 

603

00:16:53,679 --> 00:16:54,646

You want to talk about the way

 

604

00:16:54,646 --> 00:16:55,180

that you really

 

605

00:16:55,180 --> 00:16:57,783

that should be stacked in the house?

 

606

00:16:57,783 --> 00:16:58,050

Well,

 

607

00:16:58,050 --> 00:16:58,884

sometimes there's

 

608

00:16:58,884 --> 00:17:00,119

a limited amount of space,

 

609

00:17:00,119 --> 00:17:01,220

so you may have to

 

610

00:17:01,220 --> 00:17:02,421

have that conversation.

 

611

00:17:02,421 --> 00:17:04,356

If you're not the person doing

 

612

00:17:04,356 --> 00:17:06,158

maybe making the sale,

 

613

00:17:06,158 --> 00:17:07,426

maybe you're not doing the estimate.

 

614

00:17:07,426 --> 00:17:08,293

So you're not familiar

 

615

00:17:08,293 --> 00:17:10,029

until you get there.

 

616

00:17:10,029 --> 00:17:11,030

But if any time

 

617

00:17:11,030 --> 00:17:12,464

that you can spread that out

 

618

00:17:12,464 --> 00:17:14,266

throughout the rooms, in the locations,

 

619

00:17:14,266 --> 00:17:15,901

it's going to be installed out.

 

620

00:17:15,901 --> 00:17:17,036

So if you have

 

621

00:17:17,036 --> 00:17:18,070

a living room, dining room,

 

622

00:17:18,070 --> 00:17:18,904

you'd want to divide

 

623

00:17:18,904 --> 00:17:20,239

that material up, put it,

 

624

00:17:20,239 --> 00:17:20,572

you know,

 

625

00:17:20,572 --> 00:17:21,607

whatever amount

 

626

00:17:21,607 --> 00:17:22,041

is going to be

 

627

00:17:22,041 --> 00:17:23,142

in those rooms, family room,

 

628

00:17:23,142 --> 00:17:24,810

another one back in the bedrooms.

 

629

00:17:24,810 --> 00:17:26,879

If you can't get them into the bedroom,

 

630

00:17:26,879 --> 00:17:28,013

try to get them as close

 

631

00:17:28,013 --> 00:17:29,148

to that part of the house

 

632

00:17:29,148 --> 00:17:31,683

as is going to be if there's an upstairs.

 

633

00:17:31,683 --> 00:17:33,218

Upstairs has a different climate

 

634

00:17:33,218 --> 00:17:33,886

to downstairs.

 

635

00:17:33,886 --> 00:17:36,388

A lot of times get the material upstairs.

 

636

00:17:37,289 --> 00:17:38,791

I always like to

 

637

00:17:38,791 --> 00:17:40,726

if you don't have enough space to stick

 

638

00:17:40,726 --> 00:17:42,327

or stack them site, you know, a little

 

639

00:17:44,296 --> 00:17:45,631

at least

 

640

00:17:45,631 --> 00:17:47,800

have space between your rows

 

641

00:17:47,800 --> 00:17:49,101

if you stack them three wrote

 

642

00:17:49,101 --> 00:17:49,701

three cartons.

 

643

00:17:49,701 --> 00:17:51,570

I make sure there's air space

 

644

00:17:51,570 --> 00:17:52,538

between them.

 

645

00:17:52,538 --> 00:17:54,673

I always recommend a sticker

 

646

00:17:54,673 --> 00:17:56,141

to be underneath them between them.

 

647

00:17:56,141 --> 00:17:57,142

The subfloor,

 

648

00:17:57,142 --> 00:17:59,244

especially if it's concrete,

 

649

00:17:59,244 --> 00:18:00,546

even on plywood.

 

650

00:18:00,546 --> 00:18:01,080

Get some air,

 

651

00:18:01,080 --> 00:18:03,215

make sure there's air underneath there.

 

652

00:18:03,215 --> 00:18:05,584

But what's critical to on acclimation

 

653

00:18:05,584 --> 00:18:06,452

is to find out

 

654

00:18:06,452 --> 00:18:08,053

what the manufacturer

 

655

00:18:08,053 --> 00:18:10,689

wants you to do with that material.

 

656

00:18:10,689 --> 00:18:11,890

Like I say, some of them say

 

657

00:18:11,890 --> 00:18:13,325

leave it in the plastic.

 

658

00:18:13,325 --> 00:18:15,427

Some of them say open the cartons.

 

659

00:18:15,427 --> 00:18:17,796

Some of them say just cut the tips open.

 

660

00:18:18,063 --> 00:18:20,265

So you have to know

 

661

00:18:20,265 --> 00:18:21,767

what that manufacturer wants you

 

662

00:18:21,767 --> 00:18:23,635

to do with that.

 

663

00:18:23,635 --> 00:18:26,572

Isn't so.

 

664

00:18:26,572 --> 00:18:27,706

I watch all these videos now.

 

665

00:18:27,706 --> 00:18:29,007

We're going to move on the installation

 

666

00:18:29,007 --> 00:18:31,043

a little bit and I watch all these videos

 

667

00:18:31,043 --> 00:18:32,077

and every video

 

668

00:18:32,077 --> 00:18:32,644

now is a race,

 

669

00:18:32,644 --> 00:18:33,112

but a letter

 

670

00:18:33,112 --> 00:18:36,248

that a letter that you know, you know,

 

671

00:18:36,281 --> 00:18:38,217

mailing three quarter is tag

 

672

00:18:38,217 --> 00:18:39,585

90 miles an hour,

 

673

00:18:39,585 --> 00:18:39,918

boom, boom,

 

674

00:18:39,918 --> 00:18:41,220

boom, boom, boom as fast as you can.

 

675

00:18:41,220 --> 00:18:42,254

So you want to talk about

 

676

00:18:42,254 --> 00:18:43,956

also the mailing schedule and

 

677

00:18:43,956 --> 00:18:44,890

that type of stuff

 

678

00:18:46,024 --> 00:18:47,493

which goes on to lose

 

679

00:18:47,493 --> 00:18:48,594

floors and noisy floors

 

680

00:18:48,594 --> 00:18:49,061

and all that kind.

 

681

00:18:49,061 --> 00:18:51,797

I mean. Yeah, yeah.

 

682

00:18:51,797 --> 00:18:53,632

A lot of the stuff that I see

 

683

00:18:53,632 --> 00:18:57,169

pretty repetitive in that is

 

684

00:18:57,169 --> 00:18:58,971

I think they think because the noise

 

685

00:18:58,971 --> 00:19:01,173

the faster makes a big loud noise

 

686

00:19:01,173 --> 00:19:01,673

when you hit it,

 

687

00:19:01,673 --> 00:19:03,275

whether it's a small

 

688

00:19:03,275 --> 00:19:04,643

quarter inch crown stapler

 

689

00:19:04,643 --> 00:19:05,878

or the three quarter

 

690

00:19:05,878 --> 00:19:09,148

inch cleat or a staple,

 

691

00:19:09,148 --> 00:19:10,349

you think that that machine

 

692

00:19:10,349 --> 00:19:11,984

might have enough power to hold that

 

693

00:19:11,984 --> 00:19:12,918

or when you hit it, it's

 

694

00:19:12,918 --> 00:19:14,186

going to pull that thing down.

 

695

00:19:14,186 --> 00:19:15,587

Nice and tight against the subfloor.

 

696

00:19:15,587 --> 00:19:18,957

So we see a lot of that where

 

697

00:19:19,091 --> 00:19:20,526

there's a term out there that's called

 

698

00:19:20,526 --> 00:19:21,660

fiber blow out

 

699

00:19:21,660 --> 00:19:22,995

or grain blow out,

 

700

00:19:22,995 --> 00:19:24,763

where as the cleat goes

 

701

00:19:24,763 --> 00:19:25,531

through the bottom,

 

702

00:19:25,531 --> 00:19:27,132

it blows a little bit of fiber out of the

 

703

00:19:27,132 --> 00:19:29,067

on the bottom side of that plank.

 

704

00:19:29,067 --> 00:19:30,836

If you get a little bit of that,

 

705

00:19:30,836 --> 00:19:31,303

a lot of times

 

706

00:19:31,303 --> 00:19:31,670

that ball

 

707

00:19:31,670 --> 00:19:33,305

is not going to be flat on the subfloor.

 

708

00:19:33,305 --> 00:19:34,806

So we get a little squeak on those

 

709

00:19:37,376 --> 00:19:39,244

fastener schedule is really important

 

710

00:19:39,244 --> 00:19:40,779

as far as the distance

 

711

00:19:40,779 --> 00:19:41,980

between them,

 

712

00:19:41,980 --> 00:19:43,315

you know, 4 to 6, six,

 

713

00:19:43,315 --> 00:19:44,950

eight, 8 to 10, those kind of thing.

 

714

00:19:44,950 --> 00:19:45,918

Know what that is?

 

715

00:19:45,918 --> 00:19:49,488

What those requirements are,

 

716

00:19:49,488 --> 00:19:52,524

air compressors adjusted properly.

 

717

00:19:52,524 --> 00:19:52,991

Generally,

 

718

00:19:52,991 --> 00:19:54,326

you have a tank pressure

 

719

00:19:54,326 --> 00:19:56,862

and then you have a line pressure.

 

720

00:19:56,862 --> 00:19:59,064

That's really important because you

 

721

00:19:59,064 --> 00:20:00,632

you might think you're setting

 

722

00:20:00,632 --> 00:20:02,534

the stapler or the cleat properly

 

723

00:20:02,534 --> 00:20:04,836

and maybe it's going in too far

 

724

00:20:04,836 --> 00:20:06,171

or maybe it's not going far enough.

 

725

00:20:06,171 --> 00:20:06,638

And then again,

 

726

00:20:06,638 --> 00:20:08,006

you're going to get a squeaky floor

 

727

00:20:08,006 --> 00:20:09,041

or possible squeak.

 

728

00:20:09,041 --> 00:20:09,508

You

 

729

00:20:12,444 --> 00:20:14,079

on the pre finished side of it.

 

730

00:20:14,079 --> 00:20:15,013

It's not so much

 

731

00:20:15,013 --> 00:20:16,481

it's not quite as critical

 

732

00:20:16,481 --> 00:20:17,683

on the sand and finish

 

733

00:20:17,683 --> 00:20:18,550

because you get a little bit

 

734

00:20:18,550 --> 00:20:19,718

more putty work on that.

 

735

00:20:19,718 --> 00:20:21,253

But I still don't recommend it.

 

736

00:20:22,421 --> 00:20:22,988

And that is

 

737

00:20:22,988 --> 00:20:23,522

on the pre

 

738

00:20:23,522 --> 00:20:24,523

finish where the guys

 

739

00:20:24,523 --> 00:20:25,958

are using the rubber mallets

 

740

00:20:25,958 --> 00:20:27,259

and they're hitting

 

741

00:20:27,259 --> 00:20:28,660

the surface of the planks

 

742

00:20:28,660 --> 00:20:29,528

or they're hitting the

 

743

00:20:29,528 --> 00:20:31,530

I call it the leading edge

 

744

00:20:31,530 --> 00:20:32,497

and they're pounding

 

745

00:20:32,497 --> 00:20:34,700

and I'm just literally driving the mallet

 

746

00:20:34,900 --> 00:20:35,667

along that edge.

 

747

00:20:35,667 --> 00:20:37,269

And they think that big rubber mallet

 

748

00:20:37,269 --> 00:20:38,437

is soft enough

 

749

00:20:38,437 --> 00:20:39,004

that that water

 

750

00:20:39,004 --> 00:20:40,672

is going to take that impact.

 

751

00:20:40,672 --> 00:20:42,708

And the amount of

 

752

00:20:42,808 --> 00:20:45,677

edge fracturing that we see

 

753

00:20:45,677 --> 00:20:48,180

sometimes six weeks, two months,

 

754

00:20:48,180 --> 00:20:50,649

three months down the road

 

755

00:20:50,649 --> 00:20:52,651

where you can actually see the impact,

 

756

00:20:52,651 --> 00:20:53,852

you can see the edge of it

 

757

00:20:53,852 --> 00:20:55,053

compressed a little bit.

 

758

00:20:55,053 --> 00:20:56,855

But you don't pick up on that right away

 

759

00:20:56,855 --> 00:20:59,091

until people start living on it.

 

760

00:20:59,091 --> 00:21:00,158

Maybe they do a little maintenance,

 

761

00:21:00,158 --> 00:21:01,126

they get a liquid down in there

 

762

00:21:01,126 --> 00:21:02,661

and that starts to splinter.

 

763

00:21:02,661 --> 00:21:03,695

So I would always say

 

764

00:21:03,695 --> 00:21:04,896

use your tapping block

 

765

00:21:04,896 --> 00:21:06,999

if you have it, don't hit.

 

766

00:21:06,999 --> 00:21:07,899

If you don't have one,

 

767

00:21:07,899 --> 00:21:10,168

make one out of a piece of scrap material

 

768

00:21:10,168 --> 00:21:11,703

so your your mallet

 

769

00:21:11,703 --> 00:21:13,872

and your hammer is not coming in contact

 

770

00:21:14,273 --> 00:21:15,841

with that flooring.

 

771

00:21:15,841 --> 00:21:17,709

And just

 

772

00:21:17,709 --> 00:21:19,211

don't think of it as in destructive

 

773

00:21:19,211 --> 00:21:20,512

because you can do some damage

 

774

00:21:20,512 --> 00:21:22,047

that will not show up and

 

775

00:21:22,047 --> 00:21:23,482

and everyone thinks

 

776

00:21:23,482 --> 00:21:25,150

that we won't recognize that.

 

777

00:21:25,150 --> 00:21:26,518

But I've seen enough of it.

 

778

00:21:26,518 --> 00:21:28,987

I would recognize it immediately.

 

779

00:21:28,987 --> 00:21:32,224

So be careful with the floor, install it,

 

780

00:21:32,224 --> 00:21:34,426

use the proper tools. If you're doing

 

781

00:21:35,627 --> 00:21:37,029

a glue down on concrete where

 

782

00:21:37,029 --> 00:21:38,864

you can't put a fastener in there,

 

783

00:21:38,864 --> 00:21:40,599

you strap clamps,

 

784

00:21:40,599 --> 00:21:42,534

do not slam that stuff together.

 

785

00:21:42,534 --> 00:21:44,102

Do not beat on that wood

 

786

00:21:44,102 --> 00:21:45,237

strap clamps, pull it

 

787

00:21:45,237 --> 00:21:47,105

nice and tight together

 

788

00:21:47,105 --> 00:21:47,906

user tapping

 

789

00:21:47,906 --> 00:21:48,774

block to set that,

 

790

00:21:48,774 --> 00:21:49,675

bring that together

 

791

00:21:49,675 --> 00:21:52,010

and you really shouldn't have any issues.

 

792

00:21:52,911 --> 00:21:54,212

When you do inspections.

 

793

00:21:54,212 --> 00:21:55,814

What's the percent of inspections

 

794

00:21:55,814 --> 00:21:56,548

that you've done

 

795

00:21:56,548 --> 00:22:01,453

that the nailing pattern was wrong?

 

796

00:22:01,453 --> 00:22:03,021

Rob I don't have a number,

 

797

00:22:03,021 --> 00:22:04,523

but just as a kind of off

 

798

00:22:04,523 --> 00:22:08,460

the top of my head, I would say

 

799

00:22:08,827 --> 00:22:11,496

probably 25, 30%.

 

800

00:22:13,031 --> 00:22:14,066

And

 

801

00:22:14,766 --> 00:22:15,334

some of them,

 

802

00:22:15,334 --> 00:22:16,268

the one that you see,

 

803

00:22:16,268 --> 00:22:18,770

it's shocking that you scope

 

804

00:22:19,371 --> 00:22:20,906

did someone run out of nails?

 

805

00:22:20,906 --> 00:22:23,375

Did they lose track of where they were?

 

806

00:22:23,842 --> 00:22:25,177

I mean, we've seen them where,

 

807

00:22:26,278 --> 00:22:27,012

you know, a

 

808

00:22:27,012 --> 00:22:27,512

four foot

 

809

00:22:27,512 --> 00:22:29,081

plank will have

 

810

00:22:29,081 --> 00:22:30,215

three staples in it

 

811

00:22:30,215 --> 00:22:31,483

or three cleats in it.

 

812

00:22:31,483 --> 00:22:32,184

And you think all

 

813

00:22:32,184 --> 00:22:33,852

that is kind of a throwaway?

 

814

00:22:33,852 --> 00:22:34,586

It's kind of

 

815

00:22:34,586 --> 00:22:35,954

and then you start checking the floor

 

816

00:22:35,954 --> 00:22:38,023

and think, this is the pattern.

 

817

00:22:38,023 --> 00:22:39,725

Well, that wasn't Waynes brother's fault.

 

818

00:22:39,725 --> 00:22:41,560

That was not me.

 

819

00:22:41,560 --> 00:22:41,893

I know.

 

820

00:22:41,893 --> 00:22:44,262

Wayne's brother Wayne pushes those guys.

 

821

00:22:44,830 --> 00:22:47,265

Wayne pushed those guys, too hard and

 

822

00:22:47,933 --> 00:22:50,235

they just had to come up with a shortcut

 

823

00:22:50,235 --> 00:22:51,636

somehow. Is his tool.

 

824

00:22:51,636 --> 00:22:53,438

His tool was the whip instead of a

 

825

00:22:53,438 --> 00:22:53,839

come on.

 

826

00:22:53,839 --> 00:22:55,340

Yes, he was yelling at him to

 

827

00:22:55,340 --> 00:22:56,575

at the cost of the nails,

 

828

00:22:56,575 --> 00:22:56,975

you know,

 

829

00:22:56,975 --> 00:23:00,345

you know what that speaks to make.

 

830

00:23:00,345 --> 00:23:00,579

That's

 

831

00:23:00,579 --> 00:23:01,613

very interesting

 

832

00:23:01,613 --> 00:23:02,681

that you could that that

 

833

00:23:02,681 --> 00:23:03,882

that doesn't show itself

 

834

00:23:03,882 --> 00:23:05,183

the the edge fracture

 

835

00:23:05,183 --> 00:23:06,485

and what have you until down

 

836

00:23:06,485 --> 00:23:08,120

the road that would shock some people

 

837

00:23:08,120 --> 00:23:09,755

to know that I think.

 

838

00:23:09,755 --> 00:23:12,190

And how much is this related to speed.

 

839

00:23:12,524 --> 00:23:13,592

You know I think so much

 

840

00:23:13,592 --> 00:23:14,559

these guys are humping

 

841

00:23:14,559 --> 00:23:16,027

man and a lot of times, guys,

 

842

00:23:16,027 --> 00:23:17,696

their pride is

 

843

00:23:17,696 --> 00:23:19,765

how much I can get done in a day. Right?

 

844

00:23:19,765 --> 00:23:20,232

Right.

 

845

00:23:20,265 --> 00:23:22,167

Like, that's that's

 

846

00:23:22,167 --> 00:23:23,435

I think we get wrapped up in that

 

847

00:23:23,435 --> 00:23:24,870

too much sometimes. And I get it.

 

848

00:23:24,870 --> 00:23:25,070

You know,

 

849

00:23:25,070 --> 00:23:26,138

we get paid by the square foot

 

850

00:23:26,138 --> 00:23:28,507

a lot of times and I understand that.

 

851

00:23:28,507 --> 00:23:30,442

And labor stories, I get all that.

 

852

00:23:30,442 --> 00:23:32,611

But that that speed

 

853

00:23:32,611 --> 00:23:33,311

sometimes

 

854

00:23:33,311 --> 00:23:34,780

can really come back to bite

 

855

00:23:34,780 --> 00:23:36,882

you and that comes to stair steps

 

856

00:23:36,882 --> 00:23:38,517

and all that kind of stuff. Right.

 

857

00:23:38,517 --> 00:23:40,152

Right, right.

 

858

00:23:40,152 --> 00:23:41,386

So so what I find is

 

859

00:23:41,386 --> 00:23:43,255

generally the impact damage,

 

860

00:23:43,255 --> 00:23:44,089

that's what I call it,

 

861

00:23:45,157 --> 00:23:45,657

it's going to

 

862

00:23:45,657 --> 00:23:48,727

be more pronounced on a on a glued floor

 

863

00:23:49,594 --> 00:23:51,029

because the glue I see

 

864

00:23:51,029 --> 00:23:52,297

that seems to be the pattern

 

865

00:23:52,297 --> 00:23:53,331

because the adhesive

 

866

00:23:53,331 --> 00:23:55,534

has a lot of strength to it.

 

867

00:23:55,534 --> 00:23:57,669

So if they're let's say

 

868

00:23:57,669 --> 00:23:59,037

they're used to installing

 

869

00:23:59,037 --> 00:23:59,971

an unfinished floor

 

870

00:23:59,971 --> 00:24:01,606

or they're just going to staple

 

871

00:24:01,606 --> 00:24:02,741

floor down,

 

872

00:24:02,741 --> 00:24:04,576

you're like Luke kind of kind of tap

 

873

00:24:04,576 --> 00:24:05,510

those boards together

 

874

00:24:05,510 --> 00:24:07,179

because there's nothing resisting them.

 

875

00:24:07,179 --> 00:24:08,413

There's no glue in the way.

 

876

00:24:08,413 --> 00:24:09,448

So you can kind of tap

 

877

00:24:09,448 --> 00:24:10,949

those edges, no damage.

 

878

00:24:10,949 --> 00:24:11,850

It's when you start

 

879

00:24:11,850 --> 00:24:13,285

getting into the really wide

 

880

00:24:13,285 --> 00:24:15,353

planks, the six, seven, nine

 

881

00:24:15,353 --> 00:24:17,122

or ten inches and greater,

 

882

00:24:17,122 --> 00:24:19,090

and they put a band of glue down,

 

883

00:24:19,090 --> 00:24:20,158

they put that glue down.

 

884

00:24:20,158 --> 00:24:21,927

There's a whole lot of strength

 

885

00:24:21,927 --> 00:24:22,994

that that adhesive

 

886

00:24:22,994 --> 00:24:25,230

is trying to hold that plank in place.

 

887

00:24:25,230 --> 00:24:26,531

And that's when the damage

 

888

00:24:26,531 --> 00:24:27,632

when they really start

 

889

00:24:27,632 --> 00:24:29,000

pounding on those boards,

 

890

00:24:29,000 --> 00:24:30,702

really start pounding on it.

 

891

00:24:30,702 --> 00:24:32,137

So that's where

 

892

00:24:32,137 --> 00:24:33,271

my recommendation

 

893

00:24:33,271 --> 00:24:35,574

and I don't know how many strap clamps

 

894

00:24:35,574 --> 00:24:36,208

have been purchased

 

895

00:24:36,208 --> 00:24:37,509

since I've been

 

896

00:24:37,542 --> 00:24:38,443

trying to describe

 

897

00:24:38,443 --> 00:24:39,311

the importance of them.

 

898

00:24:40,712 --> 00:24:41,346

But to

 

899

00:24:41,346 --> 00:24:42,113

use a strap

 

900

00:24:42,113 --> 00:24:42,647

clamp on

 

901

00:24:42,647 --> 00:24:44,783

that, pull tension on those planks

 

902

00:24:45,350 --> 00:24:46,218

and then tapping

 

903

00:24:46,218 --> 00:24:47,619

with the tapping block,

 

904

00:24:47,619 --> 00:24:48,787

it just incredible

 

905

00:24:48,787 --> 00:24:50,188

how just senses that thing

 

906

00:24:50,188 --> 00:24:51,389

and there's no damage done.

 

907

00:24:51,389 --> 00:24:52,724

You just move across the floor.

 

908

00:24:52,724 --> 00:24:53,458

Yeah,

 

909

00:24:53,592 --> 00:24:55,527

but to your point, Wayne,

 

910

00:24:55,527 --> 00:24:56,828

they have a tendency to think

 

911

00:24:56,828 --> 00:24:57,829

that it slows them down

 

912

00:24:57,829 --> 00:25:00,065

and it really doesn't

 

913

00:25:00,098 --> 00:25:02,667

it really doesn't slow the strap clamps.

 

914

00:25:03,368 --> 00:25:05,136

I was making a comparison like this.

 

915

00:25:05,136 --> 00:25:05,537

Some guy

 

916

00:25:05,537 --> 00:25:07,839

said, Well, I'd rather use blue tape.

 

917

00:25:07,839 --> 00:25:09,641

Well, as I'm going across the floor

 

918

00:25:09,641 --> 00:25:11,910

using the strap clamps,

 

919

00:25:11,910 --> 00:25:13,478

once I'm finished, you

 

920

00:25:13,478 --> 00:25:14,846

now have to come back and remove

 

921

00:25:14,846 --> 00:25:15,413

all the tape.

 

922

00:25:15,413 --> 00:25:17,415

I don't have to do that.

 

923

00:25:17,415 --> 00:25:20,051

So it's kind of about this. It's Trey.

 

924

00:25:20,085 --> 00:25:21,753

It's a little bit of a trade tradeoff.

 

925

00:25:21,753 --> 00:25:25,991

Yeah.

 

926

00:25:25,991 --> 00:25:28,426

Staying with glue downs also.

 

927

00:25:28,426 --> 00:25:29,561

I mean, there is going to be hollow

 

928

00:25:29,561 --> 00:25:30,028

spots.

 

929

00:25:30,028 --> 00:25:31,029

There can be, you know,

 

930

00:25:31,029 --> 00:25:34,533

sometimes guys will outlay the open time

 

931

00:25:35,166 --> 00:25:36,234

on the floor,

 

932

00:25:36,234 --> 00:25:37,435

which can lead to hot spots

 

933

00:25:37,435 --> 00:25:38,069

and other issues

 

934

00:25:38,069 --> 00:25:39,804

and not waiting the boxes down. So maybe

 

935

00:25:41,006 --> 00:25:42,507

as particularly with glue downs

 

936

00:25:42,507 --> 00:25:43,241

and that type of stuff,

 

937

00:25:43,241 --> 00:25:45,277

we can maybe go into that a little bit

 

938

00:25:45,277 --> 00:25:46,411

using the proper trowel.

 

939

00:25:46,411 --> 00:25:47,479

So maybe

 

940

00:25:47,879 --> 00:25:48,747

you're going to talk about that

 

941

00:25:48,747 --> 00:25:49,581

a little bit.

 

942

00:25:49,981 --> 00:25:50,348

Well,

 

943

00:25:50,348 --> 00:25:50,849

I would say

 

944

00:25:50,849 --> 00:25:53,618

I would start off with floor flatness.

 

945

00:25:53,618 --> 00:25:55,453

I hear it a lot.

 

946

00:25:55,887 --> 00:25:56,588

The guys say, well,

 

947

00:25:56,588 --> 00:25:57,822

I just put a little more adhesive

 

948

00:25:57,822 --> 00:25:58,623

in the low spots

 

949

00:25:58,623 --> 00:25:59,624

and it kind of fills them up

 

950

00:25:59,624 --> 00:26:00,125

and that works

 

951

00:26:00,125 --> 00:26:01,726

pretty good most of the time,

 

952

00:26:01,726 --> 00:26:03,662

which you're not going to get an argument

 

953

00:26:03,662 --> 00:26:07,432

out of me that might be the case, but

 

954

00:26:07,465 --> 00:26:09,367

floor flatness is critical

 

955

00:26:09,367 --> 00:26:10,635

in that 3/16

 

956

00:26:10,635 --> 00:26:13,338

and ten feet or eight inch and six feet.

 

957

00:26:13,805 --> 00:26:15,640

If you could get within those tolerances,

 

958

00:26:15,640 --> 00:26:17,943

the chances of having a hollow spot

 

959

00:26:17,943 --> 00:26:19,411

have been reduced greatly.

 

960

00:26:20,879 --> 00:26:21,546

So that's where I

 

961

00:26:21,546 --> 00:26:23,748

always I always say start there,

 

962

00:26:23,748 --> 00:26:25,350

know what size travel

 

963

00:26:25,350 --> 00:26:26,818

you're supposed to use,

 

964

00:26:26,818 --> 00:26:29,988

know what your open time is.

 

965

00:26:30,121 --> 00:26:31,723

I always recommend to hold it too,

 

966

00:26:31,723 --> 00:26:33,892

with maybe two rows of the adhesive,

 

967

00:26:34,559 --> 00:26:35,994

depending on the length of the room.

 

968

00:26:35,994 --> 00:26:38,163

If you've got a 30 foot room,

 

969

00:26:38,163 --> 00:26:39,130

don't spread like

 

970

00:26:39,130 --> 00:26:40,198

you think you're going to get four

 

971

00:26:40,198 --> 00:26:41,600

or five rows in there.

 

972

00:26:41,600 --> 00:26:43,301

By the time you get out there, you're

 

973

00:26:43,301 --> 00:26:44,302

you're almost cured.

 

974

00:26:44,302 --> 00:26:45,303

But by the time you get out to

 

975

00:26:45,303 --> 00:26:46,204

that last row,

 

976

00:26:46,204 --> 00:26:47,339

it's not going to go together

 

977

00:26:47,339 --> 00:26:47,739

and then

 

978

00:26:47,739 --> 00:26:50,208

it's not going to grab the wood properly,

 

979

00:26:50,208 --> 00:26:51,176

going to have a hollow spot,

 

980

00:26:51,176 --> 00:26:51,910

those kind of things.

 

981

00:26:51,910 --> 00:26:52,611

So

 

982

00:26:53,712 --> 00:26:54,179

know what

 

983

00:26:54,179 --> 00:26:56,514

your rate is, know what your set time is.

 

984

00:26:56,514 --> 00:26:57,849

When it comes to subfloor

 

985

00:26:57,849 --> 00:26:59,951

prep, it's been my experience

 

986

00:26:59,951 --> 00:27:01,720

that a lot of times a guy

 

987

00:27:01,720 --> 00:27:02,053

come out

 

988

00:27:02,053 --> 00:27:02,854

and bid the job and go,

 

989

00:27:02,854 --> 00:27:03,688

Okay, I'm just going

 

990

00:27:03,688 --> 00:27:04,489

throw number out there.

 

991

00:27:04,489 --> 00:27:05,824

We're going to install this for

 

992

00:27:05,824 --> 00:27:08,126

for 12 bucks a square foot, whatever

 

993

00:27:08,126 --> 00:27:09,094

Jake says, fine.

 

994

00:27:09,094 --> 00:27:09,527

That's great.

 

995

00:27:09,527 --> 00:27:11,129

Then they have the job at the time

 

996

00:27:11,129 --> 00:27:12,197

to do the job.

 

997

00:27:12,197 --> 00:27:13,798

The floor guy gets there, really starts

 

998

00:27:13,798 --> 00:27:15,567

looking at the highs and lows

 

999

00:27:15,567 --> 00:27:16,801

and it's like, well,

 

1000

00:27:16,801 --> 00:27:17,168

we didn't

 

1001

00:27:17,168 --> 00:27:19,504

charge for subfloor prep and GC

 

1002

00:27:19,537 --> 00:27:21,373

said, Well, I didn't, you know, I didn't,

 

1003

00:27:21,373 --> 00:27:22,007

you know, whatever.

 

1004

00:27:22,007 --> 00:27:23,174

And now like now it's a tougher

 

1005

00:27:23,174 --> 00:27:24,576

conversation, right?

 

1006

00:27:24,576 --> 00:27:25,744

Right.

 

1007

00:27:25,744 --> 00:27:26,978

Difficult conversation.

 

1008

00:27:26,978 --> 00:27:29,147

Yes. To not have that up front.

 

1009

00:27:29,147 --> 00:27:30,715

So it's

 

1010

00:27:32,117 --> 00:27:33,585

seems to me and

 

1011

00:27:33,585 --> 00:27:34,886

fortunately and I've worked with

 

1012

00:27:34,886 --> 00:27:37,689

quite a few good ones over the years,

 

1013

00:27:37,689 --> 00:27:38,156

what I

 

1014

00:27:38,156 --> 00:27:39,491

what I'm recognizing

 

1015

00:27:39,491 --> 00:27:40,425

and you guys might to

 

1016

00:27:40,425 --> 00:27:43,028

being in the business long as you have

 

1017

00:27:43,028 --> 00:27:44,829

they're kind of taken over our industry

 

1018

00:27:44,829 --> 00:27:47,499

as far as our schedule goes

 

1019

00:27:47,532 --> 00:27:49,200

and the demands they're putting on us.

 

1020

00:27:49,200 --> 00:27:50,568

And I read an article recently

 

1021

00:27:50,568 --> 00:27:52,270

and they talk about the cost of money

 

1022

00:27:52,270 --> 00:27:54,239

to build a home or construction

 

1023

00:27:54,239 --> 00:27:55,206

loan, how critical

 

1024

00:27:55,206 --> 00:27:56,241

it is to get that house

 

1025

00:27:56,241 --> 00:27:58,576

done as soon as possible.

 

1026

00:27:58,576 --> 00:28:00,779

And I think also with the

 

1027

00:28:00,779 --> 00:28:01,880

with the advancements

 

1028

00:28:01,880 --> 00:28:03,014

in pre finished flooring,

 

1029

00:28:03,014 --> 00:28:04,149

they're treating our trade

 

1030

00:28:04,149 --> 00:28:05,016

a little bit differently

 

1031

00:28:05,016 --> 00:28:05,850

and they're thinking,

 

1032

00:28:05,850 --> 00:28:08,053

hey, we can just put this floor down

 

1033

00:28:08,053 --> 00:28:08,920

and cover it up

 

1034

00:28:08,920 --> 00:28:10,522

or we can just go ahead and put it in,

 

1035

00:28:10,522 --> 00:28:13,024

even if we're not quite ready for it.

 

1036

00:28:13,024 --> 00:28:14,893

So going back to your statement earlier

 

1037

00:28:14,893 --> 00:28:15,627

about the younger

 

1038

00:28:15,627 --> 00:28:17,262

guys not having the experience

 

1039

00:28:17,262 --> 00:28:18,863

to talk to a general contractor

 

1040

00:28:18,863 --> 00:28:19,164

and say

 

1041

00:28:19,164 --> 00:28:21,099

this is the important thing for us.

 

1042

00:28:21,099 --> 00:28:22,634

We need subfloor, flatness,

 

1043

00:28:22,634 --> 00:28:25,003

we need a good site conditions.

 

1044

00:28:25,570 --> 00:28:26,971

We can't overspray,

 

1045

00:28:26,971 --> 00:28:28,273

we can't have high spots

 

1046

00:28:28,273 --> 00:28:29,808

and we need to be painting

 

1047

00:28:29,808 --> 00:28:30,842

to take care of them.

 

1048

00:28:32,243 --> 00:28:34,279

It's a hard conversation for a young guy.

 

1049

00:28:34,279 --> 00:28:35,346

It is.

 

1050

00:28:35,346 --> 00:28:38,516

And, you know,

 

1051

00:28:38,516 --> 00:28:39,751

nobody's going to come back.

 

1052

00:28:39,751 --> 00:28:42,687

Everybody has amnesia after the fact

 

1053

00:28:43,088 --> 00:28:44,622

and those conversation,

 

1054

00:28:44,622 --> 00:28:45,957

you're the guy holding the bag.

 

1055

00:28:45,957 --> 00:28:48,193

There's nobody there's no Calvary coming.

 

1056

00:28:48,193 --> 00:28:52,097

And it's it's on you to do that in, man.

 

1057

00:28:52,097 --> 00:28:54,365

I just think some of the yeah.

 

1058

00:28:54,365 --> 00:28:54,999

I think the fear

 

1059

00:28:54,999 --> 00:28:56,367

sometimes if I don't do the job,

 

1060

00:28:56,367 --> 00:28:58,470

somebody else will. Someone else will.

 

1061

00:28:58,470 --> 00:29:00,338

And a lot of guys will go through

 

1062

00:29:00,338 --> 00:29:02,741

their entire career with that.

 

1063

00:29:02,741 --> 00:29:04,375

It says a lot about the self-confidence

 

1064

00:29:04,375 --> 00:29:05,477

of a real craftsman

 

1065

00:29:05,477 --> 00:29:07,011

that can say, you know what?

 

1066

00:29:07,011 --> 00:29:07,645

And that's

 

1067

00:29:07,645 --> 00:29:08,079

what I loved

 

1068

00:29:08,079 --> 00:29:09,013

about going to

 

1069

00:29:09,414 --> 00:29:11,883

school, by the way, is that you're out

 

1070

00:29:11,883 --> 00:29:13,351

there as a flooring contractor

 

1071

00:29:13,351 --> 00:29:13,952

on an island

 

1072

00:29:13,952 --> 00:29:15,620

sometimes, like you're out there

 

1073

00:29:15,620 --> 00:29:17,055

facing these general contractors

 

1074

00:29:17,055 --> 00:29:17,889

boom, boom, boom, one

 

1075

00:29:17,889 --> 00:29:18,623

at a time

 

1076

00:29:18,623 --> 00:29:20,592

that are putting these demands on you

 

1077

00:29:20,592 --> 00:29:23,328

and you're telling them, look, here's

 

1078

00:29:23,328 --> 00:29:24,729

what needs to be done,

 

1079

00:29:24,729 --> 00:29:25,997

but then you go to the school

 

1080

00:29:25,997 --> 00:29:27,298

like this, like like this,

 

1081

00:29:27,298 --> 00:29:27,899

inspect the school,

 

1082

00:29:27,899 --> 00:29:28,967

or you go to the end of the class.

 

1083

00:29:28,967 --> 00:29:30,168

You realize, look,

 

1084

00:29:30,401 --> 00:29:31,002

this isn't me

 

1085

00:29:31,002 --> 00:29:32,036

saying this is a body

 

1086

00:29:32,036 --> 00:29:33,838

of science behind this.

 

1087

00:29:33,838 --> 00:29:35,406

So I know what I'm talking about.

 

1088

00:29:35,406 --> 00:29:37,008

And I'm going to I'm going to hold my,

 

1089

00:29:37,008 --> 00:29:38,977

you know, hold my position here.

 

1090

00:29:38,977 --> 00:29:40,979

And the good contractors

 

1091

00:29:40,979 --> 00:29:42,413

you'll see again,

 

1092

00:29:42,614 --> 00:29:43,414

the bad ones, you didn't

 

1093

00:29:43,414 --> 00:29:45,350

want them anyhow. Right.

 

1094

00:29:45,350 --> 00:29:46,718

And the way things

 

1095

00:29:46,718 --> 00:29:47,619

have been in the last few years,

 

1096

00:29:47,619 --> 00:29:47,919

I know it's

 

1097

00:29:47,919 --> 00:29:49,254

slowing down in parts of the country

 

1098

00:29:49,254 --> 00:29:51,189

now, but you can really especially

 

1099

00:29:51,189 --> 00:29:52,457

the crime of it

 

1100

00:29:52,457 --> 00:29:54,359

is is getting yourself in that situation

 

1101

00:29:54,359 --> 00:29:56,161

when there's so much work out there,

 

1102

00:29:56,161 --> 00:29:56,928

you know what I mean?

 

1103

00:29:56,928 --> 00:29:57,896

You put yourself behind the

 

1104

00:29:57,896 --> 00:29:59,130

eight ball to begin with. So.

 

1105

00:30:00,498 --> 00:30:01,766

Well, you know,

 

1106

00:30:02,934 --> 00:30:04,135

speaking about the end of your pay,

 

1107

00:30:04,135 --> 00:30:05,537

the one thing that's interesting is

 

1108

00:30:05,537 --> 00:30:07,238

how many

 

1109

00:30:07,939 --> 00:30:10,208

mills and manufacturers

 

1110

00:30:10,208 --> 00:30:12,911

reference the WFA as their standards.

 

1111

00:30:13,711 --> 00:30:17,248

So again, if the foreign contractor

 

1112

00:30:17,248 --> 00:30:19,617

would take advantage of that and say,

 

1113

00:30:19,884 --> 00:30:21,619

this is not my word,

 

1114

00:30:21,619 --> 00:30:22,987

this is not what I require,

 

1115

00:30:22,987 --> 00:30:24,022

this is what

 

1116

00:30:24,022 --> 00:30:24,556

not just

 

1117

00:30:24,556 --> 00:30:25,690

the manufacturer, it's

 

1118

00:30:25,690 --> 00:30:28,159

the best practices of the industry

 

1119

00:30:28,159 --> 00:30:30,695

and have that information

 

1120

00:30:30,695 --> 00:30:32,430

so that if he wants to counter you,

 

1121

00:30:32,430 --> 00:30:33,765

you can give him that information.

 

1122

00:30:33,765 --> 00:30:35,433

Going back to the cell phone.

 

1123

00:30:35,433 --> 00:30:36,201

Let me pull it up.

 

1124

00:30:36,201 --> 00:30:37,902

I'll send you some emails.

 

1125

00:30:37,902 --> 00:30:40,004

Yeah, yeah.

 

1126

00:30:40,004 --> 00:30:42,040

So the more information

 

1127

00:30:42,540 --> 00:30:43,174

the general car

 

1128

00:30:43,174 --> 00:30:44,409

the contractors have

 

1129

00:30:44,409 --> 00:30:46,110

to give to the general,

 

1130

00:30:46,110 --> 00:30:47,011

the better off they are,

 

1131

00:30:47,011 --> 00:30:48,780

the safer they are.

 

1132

00:30:48,780 --> 00:30:49,981

And it also sounds better

 

1133

00:30:49,981 --> 00:30:51,249

coming from a third party.

 

1134

00:30:52,217 --> 00:30:53,051

It does.

 

1135

00:30:53,051 --> 00:30:54,686

It does is correct.

 

1136

00:30:54,686 --> 00:30:55,687

Well, you know what, Rob?

 

1137

00:30:55,687 --> 00:30:56,321

That's another

 

1138

00:30:56,321 --> 00:30:58,022

you know, the position I'm in now.

 

1139

00:30:58,022 --> 00:30:59,324

I can't tell you how many times

 

1140

00:30:59,324 --> 00:31:00,391

that happens.

 

1141

00:31:00,391 --> 00:31:01,693

Hey, can I conference you in?

 

1142

00:31:01,693 --> 00:31:02,594

I need you to talk

 

1143

00:31:02,594 --> 00:31:04,062

to my general contractor.

 

1144

00:31:04,062 --> 00:31:06,598

Or can you talk with my homeowner

 

1145

00:31:06,598 --> 00:31:08,333

and back them up.

 

1146

00:31:08,333 --> 00:31:09,000

Right

 

1147

00:31:09,200 --> 00:31:10,969

when I was still contracting

 

1148

00:31:10,969 --> 00:31:12,437

and still installing stuff,

 

1149

00:31:12,437 --> 00:31:13,738

that was one of the lines

 

1150

00:31:13,738 --> 00:31:15,807

that I would use with the homeowner is

 

1151

00:31:16,708 --> 00:31:18,309

I go by the standards of practices

 

1152

00:31:18,309 --> 00:31:19,811

of the National Wood Floor Association.

 

1153

00:31:19,811 --> 00:31:21,579

Yeah, there is a governing body.

 

1154

00:31:21,579 --> 00:31:23,615

They're the ones who set the rules.

 

1155

00:31:23,615 --> 00:31:25,717

Not me, not the manufacturer.

 

1156

00:31:25,750 --> 00:31:26,117

You know,

 

1157

00:31:26,117 --> 00:31:29,087

this is why I go by their standards.

 

1158

00:31:29,087 --> 00:31:31,155

I think, Wayne, here is a great word.

 

1159

00:31:31,155 --> 00:31:32,490

It's the science.

 

1160

00:31:32,490 --> 00:31:34,359

We have science behind us.

 

1161

00:31:34,359 --> 00:31:36,327

Just just as a painting contractor,

 

1162

00:31:36,327 --> 00:31:38,496

as just as a cement contractor.

 

1163

00:31:38,496 --> 00:31:40,531

That guy's not going to pour slab

 

1164

00:31:40,531 --> 00:31:41,666

if the dew points off.

 

1165

00:31:41,666 --> 00:31:43,034

He's not going to pour slab

 

1166

00:31:43,034 --> 00:31:44,168

if it's raining.

 

1167

00:31:44,168 --> 00:31:46,170

So why can't the flooring guys

 

1168

00:31:46,170 --> 00:31:48,640

be able to use the science as well?

 

1169

00:31:48,640 --> 00:31:49,540

Wayne will do it.

 

1170

00:31:50,708 --> 00:31:51,643

He he's the guy who

 

1171

00:31:51,643 --> 00:31:53,711

squirts water on it to make it

 

1172

00:31:53,711 --> 00:31:55,446

sound easier.

 

1173

00:31:55,446 --> 00:31:56,681

Also put some water on it

 

1174

00:31:56,681 --> 00:31:57,548

towards the tarmac,

 

1175

00:31:57,548 --> 00:31:59,550

starting us to where I can't. Right?

 

1176

00:31:59,550 --> 00:32:01,719

Yeah. Yeah, I. Got to go fishing.

 

1177

00:32:01,719 --> 00:32:04,689

There you go. Wow.

 

1178

00:32:04,689 --> 00:32:06,024

He does know you.

 

1179

00:32:06,024 --> 00:32:08,893

Yeah.

 

1180

00:32:08,893 --> 00:32:10,929

No, I'll all really good points.

 

1181

00:32:10,929 --> 00:32:11,963

And, you know, sometimes

 

1182

00:32:11,963 --> 00:32:13,331

and to your point about a third party,

 

1183

00:32:13,331 --> 00:32:14,399

I've been called out

 

1184

00:32:14,399 --> 00:32:15,934

in my role as a tour

 

1185

00:32:15,934 --> 00:32:17,669

or to a manager years ago,

 

1186

00:32:17,669 --> 00:32:19,671

I get called out to job sometimes

 

1187

00:32:19,671 --> 00:32:22,006

and to talk to the homeowner,

 

1188

00:32:22,006 --> 00:32:24,275

and I would basically tell the homeowner

 

1189

00:32:24,275 --> 00:32:26,844

the same thing the contractor told him.

 

1190

00:32:26,844 --> 00:32:28,479

And because it came from me,

 

1191

00:32:28,479 --> 00:32:29,213

they would believe me

 

1192

00:32:29,213 --> 00:32:30,515

and I would be mad on the

 

1193

00:32:30,515 --> 00:32:32,583

on the contractors behalf. Yeah.

 

1194

00:32:33,351 --> 00:32:35,153

This guy told you hired a professional

 

1195

00:32:35,153 --> 00:32:37,388

and he told you you don't even know me.

 

1196

00:32:37,388 --> 00:32:38,356

Yeah, you know what I mean?

 

1197

00:32:38,356 --> 00:32:38,923

You should.

 

1198

00:32:38,923 --> 00:32:40,091

You trust this guy's word,

 

1199

00:32:40,091 --> 00:32:41,259

and sometimes on their behalf,

 

1200

00:32:41,259 --> 00:32:42,894

I get frustrated because, like.

 

1201

00:32:42,894 --> 00:32:44,529

And I know he does sound like you.

 

1202

00:32:44,529 --> 00:32:45,063

Really? Me?

 

1203

00:32:45,063 --> 00:32:45,863

You told her exactly

 

1204

00:32:45,863 --> 00:32:46,631

the right thing to do.

 

1205

00:32:46,631 --> 00:32:47,765

And your boss says

 

1206

00:32:47,765 --> 00:32:48,833

you had to hear it from somebody else.

 

1207

00:32:48,833 --> 00:32:50,835

And I'm sorry that that was the case.

 

1208

00:32:51,669 --> 00:32:52,704

Yeah, it's true.

 

1209

00:32:52,704 --> 00:32:53,938

I think that's just kind of

 

1210

00:32:53,938 --> 00:32:55,707

the nature of the public.

 

1211

00:32:55,707 --> 00:32:59,444

They just for some reason.

 

1212

00:32:59,444 --> 00:33:01,346

And then let's talk about sanding.

 

1213

00:33:01,346 --> 00:33:02,447

And I think this.

 

1214

00:33:02,447 --> 00:33:04,048

Is all done

 

1215

00:33:04,048 --> 00:33:06,818

one minute before we get into sanding.

 

1216

00:33:06,818 --> 00:33:08,219

I just want to

 

1217

00:33:08,219 --> 00:33:09,354

and I know you're going to kill me

 

1218

00:33:09,354 --> 00:33:11,556

for this, but, you know, that's

 

1219

00:33:12,623 --> 00:33:13,758

that's why we do this show.

 

1220

00:33:13,758 --> 00:33:14,359

Right?

 

1221

00:33:15,393 --> 00:33:16,194

There is

 

1222

00:33:16,194 --> 00:33:16,894

like I said,

 

1223

00:33:16,894 --> 00:33:17,095

when I

 

1224

00:33:17,095 --> 00:33:20,098

was reading some of your notes and,

 

1225

00:33:20,098 --> 00:33:22,133

you know, maybe in California,

 

1226

00:33:22,133 --> 00:33:23,634

it's not as important

 

1227

00:33:23,634 --> 00:33:24,869

as it is out in the east

 

1228

00:33:24,869 --> 00:33:27,038

or where your brother is up in Michigan.

 

1229

00:33:27,038 --> 00:33:28,873

But I'd like you to touch

 

1230

00:33:28,873 --> 00:33:31,442

on a little bit on occupancy ready

 

1231

00:33:32,176 --> 00:33:34,245

when you're doing the acclimation.

 

1232

00:33:35,346 --> 00:33:36,581

I'm glad you brought that up

 

1233

00:33:36,581 --> 00:33:38,182

because I use that term a lot.

 

1234

00:33:38,182 --> 00:33:40,485

I use occupancy ready and I end it

 

1235

00:33:40,518 --> 00:33:43,054

and I don't hold that just to

 

1236

00:33:43,488 --> 00:33:45,123

someone's home.

 

1237

00:33:45,123 --> 00:33:46,457

It's the building as well.

 

1238

00:33:46,457 --> 00:33:48,993

Occupancy ready if and I always say

 

1239

00:33:49,494 --> 00:33:50,862

a little on the sarcastic side,

 

1240

00:33:50,862 --> 00:33:51,662

but I don't mean to be.

 

1241

00:33:51,662 --> 00:33:52,997

I try to make a point

 

1242

00:33:52,997 --> 00:33:54,565

as if you were standing outside

 

1243

00:33:54,565 --> 00:33:55,900

the door, your suitcases,

 

1244

00:33:55,900 --> 00:33:57,068

and you were going to sleep there

 

1245

00:33:57,068 --> 00:33:58,036

that night

 

1246

00:33:58,202 --> 00:33:59,270

and that's occupancy

 

1247

00:33:59,270 --> 00:34:01,739

ready prior to delivery of material,

 

1248

00:34:02,507 --> 00:34:05,109

not after it gets there or

 

1249

00:34:05,109 --> 00:34:06,778

before you start installation.

 

1250

00:34:06,778 --> 00:34:08,713

It's prior to so.

 

1251

00:34:08,713 --> 00:34:10,948

So to me, occupancy ready is

 

1252

00:34:11,149 --> 00:34:12,350

what would be comfortable

 

1253

00:34:12,350 --> 00:34:14,218

to virtually anybody that we know

 

1254

00:34:14,218 --> 00:34:15,720

as family or friends.

 

1255

00:34:15,720 --> 00:34:17,522

They're not going to move into a house

 

1256

00:34:17,522 --> 00:34:21,459

that's 106 degrees outside and 85 inside.

 

1257

00:34:21,459 --> 00:34:22,460

They're not going to move in there

 

1258

00:34:22,460 --> 00:34:24,228

if it's 50 degrees in the house,

 

1259

00:34:24,228 --> 00:34:25,496

they're not going to sleep there.

 

1260

00:34:25,496 --> 00:34:28,533

So occupancy ready is the age.

 

1261

00:34:28,533 --> 00:34:30,868

Mark has been set.

 

1262

00:34:30,868 --> 00:34:33,037

It's running, humidity is controlled.

 

1263

00:34:33,504 --> 00:34:34,572

The temperature is

 

1264

00:34:34,572 --> 00:34:36,541

our right to receive our materials

 

1265

00:34:36,541 --> 00:34:40,778

so that that material is acclimating to

 

1266

00:34:40,778 --> 00:34:41,679

its lived

 

1267

00:34:41,679 --> 00:34:42,580

the environment it's

 

1268

00:34:42,580 --> 00:34:45,049

going to live in from that point on.

 

1269

00:34:45,049 --> 00:34:47,385

That's that's my definition of occupancy.

 

1270

00:34:47,385 --> 00:34:47,985

Ready.

 

1271

00:34:48,052 --> 00:34:48,519

So what

 

1272

00:34:48,519 --> 00:34:50,021

the room you're sitting in right now

 

1273

00:34:50,021 --> 00:34:51,322

is occupancy ready.

 

1274

00:34:51,322 --> 00:34:53,291

It's established, it's comfortable.

 

1275

00:34:53,291 --> 00:34:55,626

It stays fairly stable

 

1276

00:34:55,626 --> 00:34:57,428

throughout the entire year.

 

1277

00:34:57,428 --> 00:34:59,330

Even with the huge changes

 

1278

00:34:59,330 --> 00:34:59,831

you guys deal

 

1279

00:34:59,831 --> 00:35:01,132

with, it's still pretty stable.

 

1280

00:35:01,132 --> 00:35:02,700

So your materials

 

1281

00:35:02,700 --> 00:35:03,968

acclimatize as and lives

 

1282

00:35:03,968 --> 00:35:05,136

in that environment.

 

1283

00:35:05,136 --> 00:35:06,571

You take it down the street.

 

1284

00:35:06,571 --> 00:35:07,572

Might be a different

 

1285

00:35:07,572 --> 00:35:08,473

occupancy ready

 

1286

00:35:08,473 --> 00:35:09,373

for those residents

 

1287

00:35:09,373 --> 00:35:11,275

down there or that business.

 

1288

00:35:11,275 --> 00:35:13,511

Because I know there's so many deliveries

 

1289

00:35:13,511 --> 00:35:15,613

going on where it's not.

 

1290

00:35:16,380 --> 00:35:19,417

I'd love what you said about now don't

 

1291

00:35:19,784 --> 00:35:21,252

you might be getting it ready

 

1292

00:35:22,520 --> 00:35:23,521

right but

 

1293

00:35:23,521 --> 00:35:23,888

you want

 

1294

00:35:23,888 --> 00:35:25,123

it completely ready

 

1295

00:35:25,123 --> 00:35:27,558

before we put a stick on that job.

 

1296

00:35:27,558 --> 00:35:29,327

I actually was at a site last

 

1297

00:35:29,327 --> 00:35:32,330

just last Friday and

 

1298

00:35:32,330 --> 00:35:34,632

a very high end mill, well known,

 

1299

00:35:34,632 --> 00:35:36,701

well-established, been around forever,

 

1300

00:35:36,701 --> 00:35:38,703

very high standards.

 

1301

00:35:38,703 --> 00:35:41,139

And I was called out

 

1302

00:35:41,139 --> 00:35:43,274

because they were having trouble.

 

1303

00:35:43,274 --> 00:35:46,244

They wouldn't believe the foreign guy.

 

1304

00:35:46,244 --> 00:35:47,011

I walked in the house,

 

1305

00:35:47,011 --> 00:35:48,546

it was 61 degrees and the house was

 

1306

00:35:48,546 --> 00:35:49,780

and this is a building

 

1307

00:35:49,780 --> 00:35:51,315

that's being converted.

 

1308

00:35:51,315 --> 00:35:52,783

It's a condominium is being worked on.

 

1309

00:35:52,783 --> 00:35:55,119

It's probably a 25 year old building.

 

1310

00:35:55,119 --> 00:35:55,820

So it's been around.

 

1311

00:35:55,820 --> 00:35:57,188

It's not brand new construction,

 

1312

00:35:57,188 --> 00:35:59,323

but the inside is brand new construction.

 

1313

00:35:59,624 --> 00:36:01,425

And they looked at me like I had heads

 

1314

00:36:01,425 --> 00:36:02,560

when I said

 

1315

00:36:02,660 --> 00:36:03,861

this material technically

 

1316

00:36:03,861 --> 00:36:05,596

should be taken out of the building,

 

1317

00:36:07,031 --> 00:36:07,798

fire up the

 

1318

00:36:07,798 --> 00:36:08,699

track, get this

 

1319

00:36:08,699 --> 00:36:09,934

occupancy ready,

 

1320

00:36:09,934 --> 00:36:12,503

and then bring back in here.

 

1321

00:36:12,670 --> 00:36:14,038

So what do you

 

1322

00:36:14,038 --> 00:36:16,440

so we explain occupancy ready to now

 

1323

00:36:16,440 --> 00:36:18,643

this is a flooring guy

 

1324

00:36:18,676 --> 00:36:20,678

going back to our earlier conversation

 

1325

00:36:20,678 --> 00:36:21,579

was bending

 

1326

00:36:21,579 --> 00:36:25,283

to the will of the contractor.

 

1327

00:36:25,283 --> 00:36:25,783

You know,

 

1328

00:36:25,783 --> 00:36:27,485

I was in New York not too long ago

 

1329

00:36:27,485 --> 00:36:28,719

and I was talking to a guy

 

1330

00:36:28,719 --> 00:36:31,189

who's on a on a huge job

 

1331

00:36:31,189 --> 00:36:33,391

and it's a massive building.

 

1332

00:36:33,758 --> 00:36:35,393

And he said,

 

1333

00:36:35,393 --> 00:36:37,228

you know, the interest rates went up.

 

1334

00:36:37,228 --> 00:36:38,429

And so what it does to that

 

1335

00:36:38,429 --> 00:36:39,964

that general contractors

 

1336

00:36:39,964 --> 00:36:40,898

what does that

 

1337

00:36:40,898 --> 00:36:42,466

how much he pays every month

 

1338

00:36:42,466 --> 00:36:43,501

on that on his loan

 

1339

00:36:43,501 --> 00:36:46,337

and whatever is absolute astronomical

 

1340

00:36:46,771 --> 00:36:49,040

so he's speeding up the process

 

1341

00:36:49,040 --> 00:36:50,174

for everybody. Right.

 

1342

00:36:50,174 --> 00:36:50,975

And the problem is

 

1343

00:36:50,975 --> 00:36:53,211

we get caught up in that vortex

 

1344

00:36:53,211 --> 00:36:54,812

of things and

 

1345

00:36:54,812 --> 00:36:56,948

and like you said, bending to the will.

 

1346

00:36:56,948 --> 00:36:57,949

I like that phrase

 

1347

00:36:57,949 --> 00:36:59,083

because that's what happens.

 

1348

00:36:59,083 --> 00:37:00,685

I, I just think it's so important

 

1349

00:37:00,685 --> 00:37:01,719

that we,

 

1350

00:37:02,086 --> 00:37:03,087

you know,

 

1351

00:37:03,087 --> 00:37:04,355

like I say, we're doing this

 

1352

00:37:04,355 --> 00:37:04,889

because you want to

 

1353

00:37:04,889 --> 00:37:05,890

keep people out of trouble.

 

1354

00:37:05,890 --> 00:37:07,191

You get no satisfaction.

 

1355

00:37:07,191 --> 00:37:08,392

I know

 

1356

00:37:08,659 --> 00:37:09,860

going in these situations

 

1357

00:37:09,860 --> 00:37:11,829

where it goes against the contractor.

 

1358

00:37:11,829 --> 00:37:14,298

Yeah, it's just not anybody.

 

1359

00:37:14,298 --> 00:37:14,699

It doesn't,

 

1360

00:37:14,699 --> 00:37:16,867

it doesn't help anybody in this industry

 

1361

00:37:17,134 --> 00:37:18,469

if that being the case.

 

1362

00:37:18,469 --> 00:37:20,171

So hopefully we can,

 

1363

00:37:20,171 --> 00:37:20,905

especially the younger

 

1364

00:37:20,905 --> 00:37:22,173

guys that are coming up

 

1365

00:37:22,173 --> 00:37:23,774

that maybe don't have as much experience

 

1366

00:37:23,774 --> 00:37:24,342

in the industry,

 

1367

00:37:24,342 --> 00:37:25,610

that kind of keep them out of trouble.

 

1368

00:37:25,610 --> 00:37:28,145

So that's why it thrilled

 

1369

00:37:28,145 --> 00:37:29,914

you making the time to be on.

 

1370

00:37:29,914 --> 00:37:30,848

Well, you know, I have

 

1371

00:37:30,848 --> 00:37:33,718

I do have access to where my office is.

 

1372

00:37:34,118 --> 00:37:35,519

I'm in one of our branches.

 

1373

00:37:35,519 --> 00:37:37,455

And so I do have access

 

1374

00:37:37,455 --> 00:37:39,490

and a lot of guys have access to me

 

1375

00:37:39,490 --> 00:37:40,691

and I just tell them

 

1376

00:37:40,691 --> 00:37:42,193

and I mean it sincerely.

 

1377

00:37:42,193 --> 00:37:43,561

Do not ever hesitate

 

1378

00:37:43,561 --> 00:37:44,629

to send me a text

 

1379

00:37:44,629 --> 00:37:46,497

or a photograph or a phone call.

 

1380

00:37:46,497 --> 00:37:48,232

I may not get the phone call,

 

1381

00:37:48,232 --> 00:37:49,000

but if you

 

1382

00:37:49,000 --> 00:37:49,500

if you say,

 

1383

00:37:49,500 --> 00:37:50,768

hey, can you evaluate this,

 

1384

00:37:50,768 --> 00:37:52,136

we might be able to help you out

 

1385

00:37:52,136 --> 00:37:53,337

and prevent that from happening.

 

1386

00:37:53,337 --> 00:37:55,206

So always make it.

 

1387

00:37:55,206 --> 00:37:56,807

We always, always try to.

 

1388

00:37:56,807 --> 00:37:57,908

And the young guys

 

1389

00:37:57,908 --> 00:37:59,110

and I'm trying to take advantage

 

1390

00:37:59,110 --> 00:38:00,711

of the years of experience

 

1391

00:38:00,711 --> 00:38:03,114

and the anguish that I've gone through

 

1392

00:38:03,114 --> 00:38:03,814

banning that,

 

1393

00:38:03,814 --> 00:38:05,182

looking at that builder thinking,

 

1394

00:38:05,182 --> 00:38:06,784

if he tells me to get off this job,

 

1395

00:38:06,784 --> 00:38:08,085

I don't know what I'm going to do.

 

1396

00:38:08,085 --> 00:38:08,719

Yeah.

 

1397

00:38:08,719 --> 00:38:10,288

You know, so it's like, help

 

1398

00:38:10,288 --> 00:38:12,189

give him the language to be able to use.

 

1399

00:38:12,189 --> 00:38:14,191

What? The contractor and the homeowner.

 

1400

00:38:14,191 --> 00:38:16,127

Yeah. Good, good, good, good call.

 

1401

00:38:17,461 --> 00:38:17,895

All right.

 

1402

00:38:17,895 --> 00:38:18,529

Do you want to move on

 

1403

00:38:18,529 --> 00:38:19,330

to sanding a little bit

 

1404

00:38:19,330 --> 00:38:20,231

or do we want to touch anything

 

1405

00:38:20,231 --> 00:38:26,671

more on the on the installation part?

 

1406

00:38:26,671 --> 00:38:27,672

I think

 

1407

00:38:27,938 --> 00:38:28,773

the sanding seems to be

 

1408

00:38:28,773 --> 00:38:30,207

the most objective to me.

 

1409

00:38:30,207 --> 00:38:33,177

It's a tough is to do an inspection on

 

1410

00:38:33,177 --> 00:38:35,079

and just from my my opinion

 

1411

00:38:35,079 --> 00:38:36,047

I mean of

 

1412

00:38:36,047 --> 00:38:37,748

what is passable, what's not passable

 

1413

00:38:37,748 --> 00:38:38,916

and what have you.

 

1414

00:38:39,884 --> 00:38:41,519

Certainly the techniques have gotten

 

1415

00:38:41,519 --> 00:38:43,487

better in recent years.

 

1416

00:38:43,487 --> 00:38:43,988

Machinery

 

1417

00:38:43,988 --> 00:38:47,124

gotten better, milling has gotten better.

 

1418

00:38:47,124 --> 00:38:48,426

There's a lot more information out there

 

1419

00:38:48,426 --> 00:38:50,094

than ever has been.

 

1420

00:38:50,094 --> 00:38:51,896

Clients are also more educated

 

1421

00:38:51,896 --> 00:38:53,130

than they ever have been in it,

 

1422

00:38:53,130 --> 00:38:54,498

which also creates some

 

1423

00:38:54,498 --> 00:38:55,666

when they think they know

 

1424

00:38:55,666 --> 00:38:56,467

more than the floor guy

 

1425

00:38:56,467 --> 00:38:58,369

does on day two of the job.

 

1426

00:38:58,369 --> 00:39:00,504

So maybe talk about YouTube.

 

1427

00:39:01,105 --> 00:39:02,740

Yes, that was all right.

 

1428

00:39:02,740 --> 00:39:03,474

So, yeah.

 

1429

00:39:03,474 --> 00:39:05,576

If I had done it myself,

 

1430

00:39:05,576 --> 00:39:09,413

if I had the time, yeah.

 

1431

00:39:09,413 --> 00:39:11,349

So what are some things

 

1432

00:39:11,349 --> 00:39:13,551

that you see on sand jobs that

 

1433

00:39:14,185 --> 00:39:15,086

gets guys in trouble?

 

1434

00:39:16,654 --> 00:39:18,322

I would say probably that

 

1435

00:39:18,322 --> 00:39:19,757

too easiest ones

 

1436

00:39:19,757 --> 00:39:22,126

to spot are jumping sequence

 

1437

00:39:22,893 --> 00:39:25,529

where maybe it's a new installation

 

1438

00:39:25,529 --> 00:39:26,530

and they go after it.

 

1439

00:39:26,530 --> 00:39:29,066

I used to use I used to use

 

1440

00:39:29,066 --> 00:39:32,036

40, 80, 100 sequence

 

1441

00:39:32,036 --> 00:39:32,903

depending on what the

 

1442

00:39:32,903 --> 00:39:33,571

what kind of wood

 

1443

00:39:33,571 --> 00:39:34,505

it was, things like that

 

1444

00:39:34,505 --> 00:39:37,441

if it was a fresh install.

 

1445

00:39:37,842 --> 00:39:39,143

But I've seen

 

1446

00:39:39,143 --> 00:39:41,679

course is a 36 grid and jump to 100

 

1447

00:39:42,880 --> 00:39:44,415

you know stuff like that.

 

1448

00:39:44,415 --> 00:39:47,752

I mean that that's kind of an outlier

 

1449

00:39:47,752 --> 00:39:52,690

but you still see that a lot it or

 

1450

00:39:52,923 --> 00:39:53,724

or you will see them

 

1451

00:39:53,724 --> 00:39:55,092

maybe making their first cut

 

1452

00:39:55,092 --> 00:39:57,962

at that angle and then they don't sand

 

1453

00:39:58,696 --> 00:40:01,098

when they when they change that direction

 

1454

00:40:01,098 --> 00:40:02,900

they don't stay on it enough

 

1455

00:40:02,900 --> 00:40:03,434

to make sure

 

1456

00:40:03,434 --> 00:40:04,568

all of those side cuts

 

1457

00:40:04,568 --> 00:40:09,473

that that flattening cut are taken out.

 

1458

00:40:09,473 --> 00:40:10,741

But generally, depending if

 

1459

00:40:11,876 --> 00:40:13,344

here's here's what I what I

 

1460

00:40:13,344 --> 00:40:16,480

have found over the years,

 

1461

00:40:16,480 --> 00:40:17,581

if you don't know what color

 

1462

00:40:17,581 --> 00:40:19,283

the stain is going to be, a lot of times

 

1463

00:40:19,283 --> 00:40:21,152

the guys will sound a certain way

 

1464

00:40:21,152 --> 00:40:21,519

if they think

 

1465

00:40:21,519 --> 00:40:22,753

it's going to be a clear finish

 

1466

00:40:22,753 --> 00:40:24,221

or natural finish.

 

1467

00:40:24,221 --> 00:40:24,789

Not going to show

 

1468

00:40:24,789 --> 00:40:25,356

quite as much

 

1469

00:40:25,356 --> 00:40:25,723

you maybe

 

1470

00:40:25,723 --> 00:40:27,792

not going to see a scratch or something,

 

1471

00:40:27,792 --> 00:40:28,492

but then all of a sudden

 

1472

00:40:28,492 --> 00:40:30,594

they have to stay in the floor

 

1473

00:40:30,594 --> 00:40:32,563

and then not and then they're in trouble.

 

1474

00:40:32,563 --> 00:40:33,097

So that's

 

1475

00:40:33,097 --> 00:40:36,434

when you start seeing those sandbags

 

1476

00:40:37,768 --> 00:40:39,069

not taking enough time

 

1477

00:40:39,069 --> 00:40:41,172

to make sure the floor is flat

 

1478

00:40:41,172 --> 00:40:43,808

and it looks flat when it's dull,

 

1479

00:40:43,808 --> 00:40:45,609

doesn't have a sheen on it.

 

1480

00:40:45,609 --> 00:40:47,812

And then you put that stain on there

 

1481

00:40:47,812 --> 00:40:49,380

or you put that first go to finish.

 

1482

00:40:49,380 --> 00:40:51,015

And every single imperfection

 

1483

00:40:51,015 --> 00:40:52,149

is going to show everyone

 

1484

00:40:55,486 --> 00:40:56,353

that the word

 

1485

00:40:56,353 --> 00:40:58,122

subjective is kind of tough.

 

1486

00:40:58,122 --> 00:40:59,089

Because I think

 

1487

00:40:59,089 --> 00:41:01,625

if you know how to say on the floor

 

1488

00:41:02,092 --> 00:41:02,860

and you've looked

 

1489

00:41:02,860 --> 00:41:03,327

at the sand

 

1490

00:41:03,327 --> 00:41:04,228

properly sanded

 

1491

00:41:04,228 --> 00:41:06,330

and stained and finished for

 

1492

00:41:06,330 --> 00:41:09,600

it's an easy thing to pick up.

 

1493

00:41:09,600 --> 00:41:12,470

And I try not to be too critical, but

 

1494

00:41:12,470 --> 00:41:13,637

if you're called out

 

1495

00:41:13,637 --> 00:41:15,139

and they're asking you, you're

 

1496

00:41:15,139 --> 00:41:18,709

you've got to give you've got to say

 

1497

00:41:18,709 --> 00:41:20,077

that kind of thing.

 

1498

00:41:20,077 --> 00:41:20,411

It

 

1499

00:41:21,278 --> 00:41:22,413

and I too

 

1500

00:41:22,413 --> 00:41:23,147

especially when we want

 

1501

00:41:23,147 --> 00:41:25,115

a wider plank floors

 

1502

00:41:25,115 --> 00:41:26,050

when I see sometimes

 

1503

00:41:26,050 --> 00:41:27,818

the butt joints are kind of rolled

 

1504

00:41:27,818 --> 00:41:28,719

where the guy went

 

1505

00:41:28,719 --> 00:41:31,655

went straight on every pass and he didn't

 

1506

00:41:31,755 --> 00:41:32,423

you know, he didn't

 

1507

00:41:32,423 --> 00:41:33,190

go at an angle

 

1508

00:41:33,190 --> 00:41:34,358

where you can see that

 

1509

00:41:34,358 --> 00:41:36,327

the butt joints are more pronounced or

 

1510

00:41:36,327 --> 00:41:36,727

you know what I mean?

 

1511

00:41:36,727 --> 00:41:36,961

They have a

 

1512

00:41:36,961 --> 00:41:37,761

like a role to them

 

1513

00:41:37,761 --> 00:41:40,030

or we need to see whether there's a dip

 

1514

00:41:40,464 --> 00:41:41,732

that you wouldn't see

 

1515

00:41:41,732 --> 00:41:42,833

until you get the stain

 

1516

00:41:42,833 --> 00:41:44,168

or finish on them.

 

1517

00:41:44,301 --> 00:41:48,339

I see that's quite common.

 

1518

00:41:48,339 --> 00:41:50,107

So I see that a lot

 

1519

00:41:50,107 --> 00:41:51,809

you dish out in waves.

 

1520

00:41:53,244 --> 00:41:53,711

You still

 

1521

00:41:53,711 --> 00:41:54,645

just out of curiosity,

 

1522

00:41:54,645 --> 00:41:56,013

how many guys are still running

 

1523

00:41:56,013 --> 00:41:58,349

drum centers in your area?

 

1524

00:41:58,516 --> 00:42:00,050

It's shocking.

 

1525

00:42:00,050 --> 00:42:01,185

It's shocking.

 

1526

00:42:01,185 --> 00:42:03,787

It's shocking how much

 

1527

00:42:03,888 --> 00:42:05,689

chatter you still see.

 

1528

00:42:05,689 --> 00:42:06,624

Yeah, yeah.

 

1529

00:42:06,624 --> 00:42:08,726

You still see those undulation marks?

 

1530

00:42:08,726 --> 00:42:11,228

Not as many as it was, say, 20 years ago,

 

1531

00:42:11,695 --> 00:42:13,130

because as the machines break down,

 

1532

00:42:13,130 --> 00:42:13,631

I go, look,

 

1533

00:42:13,631 --> 00:42:15,833

if I'm going to spend $3,000

 

1534

00:42:15,833 --> 00:42:17,001

to repair this one,

 

1535

00:42:17,001 --> 00:42:17,468

I'm going to put

 

1536

00:42:17,468 --> 00:42:19,603

that towards a belt sander.

 

1537

00:42:19,603 --> 00:42:20,170

So,

 

1538

00:42:21,005 --> 00:42:21,772

you know, General,

 

1539

00:42:21,772 --> 00:42:22,773

just to try to prevent

 

1540

00:42:22,773 --> 00:42:23,340

some of that stuff,

 

1541

00:42:23,340 --> 00:42:24,608

if the guys are still using this,

 

1542

00:42:24,608 --> 00:42:25,442

what we used to do

 

1543

00:42:25,442 --> 00:42:27,311

when we got when we started

 

1544

00:42:27,311 --> 00:42:28,479

in those days, eight

 

1545

00:42:28,479 --> 00:42:29,346

inch was a pretty wide

 

1546

00:42:29,346 --> 00:42:31,582

plank is for six and eight kind of stuff.

 

1547

00:42:31,582 --> 00:42:33,183

But that wide plank create a problem.

 

1548

00:42:33,183 --> 00:42:34,752

So what we did, if we saw a little bit

 

1549

00:42:34,752 --> 00:42:36,120

too much over wood,

 

1550

00:42:36,120 --> 00:42:38,322

we would feather those edges down with a

 

1551

00:42:38,322 --> 00:42:39,089

with an edger

 

1552

00:42:40,190 --> 00:42:41,592

before we fired up the sander.

 

1553

00:42:41,592 --> 00:42:43,594

So you didn't have that that drop off.

 

1554

00:42:43,594 --> 00:42:44,261

You didn't have that

 

1555

00:42:44,261 --> 00:42:45,362

trying to climb over the top.

 

1556

00:42:45,362 --> 00:42:47,131

So we kind of smoothed those areas

 

1557

00:42:47,131 --> 00:42:49,300

before we started our first cut

 

1558

00:42:49,300 --> 00:42:50,167

metal trick.

 

1559

00:42:50,167 --> 00:42:52,303

And it did it and it made a difference.

 

1560

00:42:52,303 --> 00:42:53,671

Yeah, for sure.

 

1561

00:42:53,671 --> 00:42:54,972

And you're right, back in those days,

 

1562

00:42:54,972 --> 00:42:56,907

I mean, it was a wide man.

 

1563

00:42:56,907 --> 00:42:59,109

The force so. Huge. Was wide.

 

1564

00:42:59,677 --> 00:43:00,844

Like the width of a tree is like,

 

1565

00:43:00,844 --> 00:43:02,212

well, we're putting trees in today,

 

1566

00:43:02,212 --> 00:43:03,814

but not nowadays.

 

1567

00:43:03,814 --> 00:43:06,183

I mean, eight inches is a minute.

 

1568

00:43:06,850 --> 00:43:08,986

Well, we're we're asking

 

1569

00:43:10,387 --> 00:43:11,388

a lot out of our

 

1570

00:43:11,388 --> 00:43:12,456

our products today

 

1571

00:43:12,456 --> 00:43:13,724

than than we ever had before.

 

1572

00:43:13,724 --> 00:43:14,525

We're putting them down

 

1573

00:43:14,525 --> 00:43:16,727

faster in in where

 

1574

00:43:17,094 --> 00:43:18,729

we're going wider and wider.

 

1575

00:43:18,729 --> 00:43:19,930

And we're putting them in places

 

1576

00:43:19,930 --> 00:43:21,231

we wouldn't have put them in years

 

1577

00:43:21,231 --> 00:43:22,399

ago, years ago.

 

1578

00:43:22,399 --> 00:43:24,034

So we are putting a lot of demands

 

1579

00:43:24,034 --> 00:43:25,302

and sometimes we take for granted

 

1580

00:43:25,302 --> 00:43:26,904

what the capabilities of these products

 

1581

00:43:26,904 --> 00:43:27,738

will do.

 

1582

00:43:28,172 --> 00:43:29,340

Well, I think, as you know,

 

1583

00:43:29,340 --> 00:43:30,574

there's been a lot of advances

 

1584

00:43:30,574 --> 00:43:32,409

in technology, for sure. It has helped us

 

1585

00:43:33,410 --> 00:43:34,478

just out of curiosity, let

 

1586

00:43:34,478 --> 00:43:35,079

me ask you this.

 

1587

00:43:35,079 --> 00:43:36,780

I always like like ask the guy

 

1588

00:43:36,780 --> 00:43:38,148

who's been around for a long time,

 

1589

00:43:38,148 --> 00:43:38,816

do you think it's tougher

 

1590

00:43:38,816 --> 00:43:39,750

to do for us today

 

1591

00:43:39,750 --> 00:43:45,122

or is tougher to do flaws 30 years ago.

 

1592

00:43:45,122 --> 00:43:45,789

The last flaw

 

1593

00:43:45,789 --> 00:43:47,291

I did was about six years ago,

 

1594

00:43:47,291 --> 00:43:48,225

and I was with my son.

 

1595

00:43:48,225 --> 00:43:49,259

And I'll be honest,

 

1596

00:43:49,259 --> 00:43:51,895

it's just it's easier today.

 

1597

00:43:51,895 --> 00:43:53,163

It's easier today.

 

1598

00:43:53,163 --> 00:43:58,469

We have we have better adhesives.

 

1599

00:43:58,469 --> 00:43:59,937

We're not trying to go over a one

 

1600

00:43:59,937 --> 00:44:03,340

by six stud per fork on a 45

 

1601

00:44:03,340 --> 00:44:07,378

degree angle.

 

1602

00:44:07,378 --> 00:44:09,246

The fasteners are better.

 

1603

00:44:09,246 --> 00:44:10,314

The sanding equipment

 

1604

00:44:10,314 --> 00:44:11,248

certainly is better.

 

1605

00:44:11,248 --> 00:44:12,850

The formulations of the stains

 

1606

00:44:12,850 --> 00:44:14,785

and the finishes today are better.

 

1607

00:44:14,785 --> 00:44:17,521

I mean, I, I've been you've all been

 

1608

00:44:17,521 --> 00:44:20,090

and to go from the oil industry

 

1609

00:44:20,090 --> 00:44:24,128

oil finish to this the water based

 

1610

00:44:24,128 --> 00:44:26,764

finishes, that was a little bit of a

 

1611

00:44:27,665 --> 00:44:28,599

a learning curve

 

1612

00:44:28,599 --> 00:44:29,767

and it was probably about it

 

1613

00:44:29,767 --> 00:44:31,235

to me was about a three year

 

1614

00:44:31,235 --> 00:44:32,369

learning curve.

 

1615

00:44:32,369 --> 00:44:34,505

And then to get the stains and everything

 

1616

00:44:34,505 --> 00:44:36,140

compounded all again.

 

1617

00:44:36,140 --> 00:44:37,174

But when I think about those

 

1618

00:44:37,174 --> 00:44:37,775

two different,

 

1619

00:44:37,775 --> 00:44:38,909

just those two different

 

1620

00:44:38,909 --> 00:44:40,144

parts of our industry,

 

1621

00:44:42,112 --> 00:44:43,914

the water based finishes

 

1622

00:44:43,914 --> 00:44:45,149

are so much better.

 

1623

00:44:45,149 --> 00:44:46,984

They're prettier, they're easier,

 

1624

00:44:46,984 --> 00:44:48,252

they're cleaner,

 

1625

00:44:48,252 --> 00:44:50,320

they're less harmful to us.

 

1626

00:44:50,688 --> 00:44:53,924

The stains are better,

 

1627

00:44:53,924 --> 00:44:55,125

the fasteners are better,

 

1628

00:44:55,125 --> 00:44:56,660

the compressors, the portable.

 

1629

00:44:56,660 --> 00:44:57,728

Sanders

 

1630

00:44:57,728 --> 00:44:59,229

Now we have battery operated

 

1631

00:44:59,229 --> 00:45:01,465

saws and chop saws and crazy

 

1632

00:45:01,465 --> 00:45:03,067

things that just make everything

 

1633

00:45:03,067 --> 00:45:04,535

so much easier.

 

1634

00:45:04,535 --> 00:45:06,870

I honestly think I am not one of those.

 

1635

00:45:07,471 --> 00:45:09,640

Oh, it's better in the old days,

 

1636

00:45:09,640 --> 00:45:11,875

I believe today

 

1637

00:45:11,875 --> 00:45:14,178

the industry in a really good place

 

1638

00:45:14,178 --> 00:45:15,579

and the young guys coming in

 

1639

00:45:15,579 --> 00:45:17,948

are in a really good place.

 

1640

00:45:17,948 --> 00:45:19,516

I really agree with you.

 

1641

00:45:19,516 --> 00:45:21,552

With the milling and the way,

 

1642

00:45:21,552 --> 00:45:22,720

the open concept rooms

 

1643

00:45:22,720 --> 00:45:23,554

where you can make time.

 

1644

00:45:23,554 --> 00:45:25,355

Now, they're not bordering every every

 

1645

00:45:25,355 --> 00:45:26,190

you know

 

1646

00:45:26,657 --> 00:45:27,291

you know,

 

1647

00:45:27,291 --> 00:45:27,758

you remember

 

1648

00:45:27,758 --> 00:45:28,325

in the old days,

 

1649

00:45:28,325 --> 00:45:29,660

if you worked in San Francisco,

 

1650

00:45:29,660 --> 00:45:30,327

you had a hallway

 

1651

00:45:30,327 --> 00:45:31,628

going 40 feet long,

 

1652

00:45:31,628 --> 00:45:33,797

but the wrong direction sideways,

 

1653

00:45:34,164 --> 00:45:35,099

all you had was an edge.

 

1654

00:45:35,099 --> 00:45:36,700

You're going to make that flat

 

1655

00:45:36,700 --> 00:45:39,203

and it's just gotten too little.

 

1656

00:45:39,603 --> 00:45:41,138

I think the

 

1657

00:45:41,138 --> 00:45:42,005

some of the challenges

 

1658

00:45:42,005 --> 00:45:42,773

we didn't have to face

 

1659

00:45:42,773 --> 00:45:43,774

that were social media,

 

1660

00:45:44,842 --> 00:45:45,442

you know, which

 

1661

00:45:45,442 --> 00:45:47,277

can, you know, can be challenging as well

 

1662

00:45:47,277 --> 00:45:47,578

for the

 

1663

00:45:47,578 --> 00:45:48,512

for the guys today, though,

 

1664

00:45:48,512 --> 00:45:49,613

I think for sure.

 

1665

00:45:49,613 --> 00:45:50,380

When you asked him

 

1666

00:45:50,380 --> 00:45:52,850

that question, my thought was,

 

1667

00:45:52,850 --> 00:45:53,450

I think

 

1668

00:45:53,450 --> 00:45:55,719

the equipment has made things easier,

 

1669

00:45:55,719 --> 00:45:58,622

but the customers are tougher.

 

1670

00:45:58,689 --> 00:45:59,890

Well, you know,

 

1671

00:45:59,890 --> 00:46:00,591

as you were getting ready

 

1672

00:46:00,591 --> 00:46:01,759

to say that, Rob,

 

1673

00:46:01,759 --> 00:46:03,026

the one thing that I was going

 

1674

00:46:03,026 --> 00:46:04,561

to say about

 

1675

00:46:04,561 --> 00:46:04,995

the fact

 

1676

00:46:04,995 --> 00:46:06,063

that we have new equipment

 

1677

00:46:06,063 --> 00:46:08,098

that makes your job easier,

 

1678

00:46:08,098 --> 00:46:09,800

it doesn't change the science

 

1679

00:46:09,800 --> 00:46:11,602

that we have to use

 

1680

00:46:11,602 --> 00:46:13,170

on a wider plank, because I,

 

1681

00:46:13,170 --> 00:46:15,339

I truly believe

 

1682

00:46:15,339 --> 00:46:17,708

if we continue on with the information

 

1683

00:46:17,708 --> 00:46:18,575

that we have,

 

1684

00:46:18,575 --> 00:46:20,577

whether it's a ten inch wide plank

 

1685

00:46:20,577 --> 00:46:23,247

and you still have occupancy ready

 

1686

00:46:23,247 --> 00:46:25,315

and we still take the same approach that

 

1687

00:46:25,916 --> 00:46:27,951

we're not we're not in a NASCAR race.

 

1688

00:46:27,951 --> 00:46:29,219

We're trying to put in a product

 

1689

00:46:29,219 --> 00:46:30,053

and get it in

 

1690

00:46:30,053 --> 00:46:32,956

and give it a 50, 60, 70 year life.

 

1691

00:46:33,323 --> 00:46:34,358

So if we take advantage

 

1692

00:46:34,358 --> 00:46:35,626

of all the new tools

 

1693

00:46:35,626 --> 00:46:36,894

and all the better

 

1694

00:46:36,894 --> 00:46:37,928

equipment that we have

 

1695

00:46:37,928 --> 00:46:39,963

and and and products

 

1696

00:46:40,497 --> 00:46:42,900

but still take the acclimation,

 

1697

00:46:42,900 --> 00:46:44,368

the occupancy ready, proper

 

1698

00:46:44,368 --> 00:46:46,804

nailing schedule, proper sanding.

 

1699

00:46:46,804 --> 00:46:48,205

We can turn out a product that

 

1700

00:46:48,205 --> 00:46:50,107

is just phenomenal. And.

 

1701

00:46:51,542 --> 00:46:52,309

Yeah, I mean

 

1702

00:46:52,309 --> 00:46:53,043

used to say, you

 

1703

00:46:53,043 --> 00:46:54,211

know, this isn't a tabletop

 

1704

00:46:54,211 --> 00:46:54,945

but man you can

 

1705

00:46:54,945 --> 00:46:56,880

with the today's equipment

 

1706

00:46:56,880 --> 00:46:58,148

you go back and look at flooring jobs

 

1707

00:46:58,148 --> 00:46:59,316

you did 30 years ago

 

1708

00:46:59,316 --> 00:47:00,551

that you thought were lights out

 

1709

00:47:00,551 --> 00:47:03,053

and they were, hey,

 

1710

00:47:03,053 --> 00:47:05,289

today you can produce a better floor.

 

1711

00:47:05,923 --> 00:47:08,025

Without question. Without question.

 

1712

00:47:08,025 --> 00:47:08,892

This is in the part

 

1713

00:47:08,892 --> 00:47:11,061

one of two part episode.

 

1714

00:47:11,061 --> 00:47:12,196

We're out with Carl Mattingly.

 

1715

00:47:12,196 --> 00:47:13,797

So please stay tuned to next week.

 

1716

00:47:13,797 --> 00:47:15,032

We're going to have part two.

 

1717

00:47:15,032 --> 00:47:16,066

There's been another episode

 

1718

00:47:16,066 --> 00:47:17,868

of On the Floor with Wayne and Rob

 

1719

00:47:17,868 --> 00:47:19,403

and Carl Mattingly.

 

1720

00:47:19,403 --> 00:47:26,777

Please stay tuned for another episode.