Wayne and Rob discuss the top reasons Flooring Inspectors get called for. Wayne also does a recap of the NWFA Expo show. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/
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Hello.
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Welcome to another
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episode of On the Floor
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with Wayne and Rob.
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I'm Wayne Highlander,
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director of sales for Bowa Adhesives.
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Rob, I missed
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you last week.
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Well,
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I don't know about that.
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Well,
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when we're
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talking about the National Wood Floor
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Association Expo and Rob didn't attend,
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I tell you what.
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There is so many people
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that ask about you.
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Rob and,
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I told them.
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No, just, you know,
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you know, where's Rob at? Is Rob here?
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Blah, blah blah.
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So,
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I told him you don't like
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to socialize a whole lot.
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And then,
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Some guy said, no, that's
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what you really like, you know? Yeah.
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I love Rob on his show.
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You know what you really like?
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I told him
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he's probably one of the best guy
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you'll ever meet in your life.
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When he's.
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Not drinking.
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Yeah.
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All right.
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Yeah.
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I've never been around you
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when you've been,
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Yeah, yeah.
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I've never been around you.
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When you drinking at all?
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Yeah.
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Well, neither one of us are big drinkers,
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but usually, if I'm going to, it's
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at the end of Expo.
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Yeah.
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Because of it,
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where there's so many friends
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and people who love to call,
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you get together with and, to man,
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they don't have a party.
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I'm sorry about this.
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I'll send you another one.
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When people send you pictures
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at a function that you couldn't be at
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and that you wanted to
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like a fishing trip,
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you were going to go.
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But I just can't go.
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I gotta work,
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so they send you picture after
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picture after picture of big.
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On Bourbon Street,
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Boehner rented out, a bar
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called The Tin Roof.
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You know, when those bars on Bourbon
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Street would have the,
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the balcony over top of.
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You can
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look out the wrought iron balcony,
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and they throw beads down and everything.
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we rented out the restaurant
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and had one heck of a party.
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Man.
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We had a great band downstairs.
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great jazz band.
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And just had,
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just a band that phenomenal time.
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And then it was so great to see customers
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come by and,
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and friends and colleagues and,
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you know, you know,
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I tell you what,
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even a couple of competitors
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that I've known over the years
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came by to say hi
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and, it was a it was a lights out.
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Just a phenomenal time.
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And, I love New Orleans.
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I've said so many times before,
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it's just a great time.
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And, you know, I had to do a speech.
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So the first night
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was all business for me.
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I don't until that's done. I'm not.
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I don't do nothing.
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I don't go out to eat.
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I don't go out to drink.
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I don't go out to talk with customers.
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So after that was done,
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I was able to have some fun.
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So.
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Okay.
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Oh.
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On your tab.
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Yeah.
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Oh.
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You're kidding.
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Holy smokes.
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Wow.
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Oh, man.
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Yeah,
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yeah.
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Yeah.
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Wow.
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That was. Yeah.
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Good thing you didn't say.
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Try to.
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Yeah, yeah,
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yeah, yeah.
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I have to tell you a story then,
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and I'll
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try and make this quick, but, man,
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that you remind me of a story
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in Las Vegas with, we're
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I'm with another rep,
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and he's a he's a
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manufacturer's rep for a company
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not related to anything we do. Okay?
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He doesn't sell.
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He sells products
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that Boehner doesn't sell.
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So, we're going to
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take this customer out together.
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So he comes up to me ahead of time.
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He goes, we, I feel bad
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because they picked
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a really expensive restaurant,
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and I don't have a lot of money to spend,
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you know?
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I mean,
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they don't
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give us a lot of money to spend.
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Not the
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not that Boehner
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gives us by any means, unlimited. we.
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We got to be accountable to.
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But, he
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I just don't have
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that kind of money to spend,
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and I don't know what to do.
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I said, you know what, man?
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I said, I'll split it with you, and,
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we'll do it together and what have you.
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He goes, okay,
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we go to restaurant alone.
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Holy smokes.
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And our group get got bigger and bigger,
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you know what I mean?
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Now there's like eight of us
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or nine of us,
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and, and I'm looking at the the,
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the, the menu, and it's very expensive.
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I'm thinking now I'm thinking to myself,
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yeah, this is it's
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not it's not good,
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you know, but and they're ordering big.
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I mean, you know, Appetizers, the wine.
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The that. Yeah.
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And then and then, but when the waiter
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comes around to me,
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I'm looking like, okay.
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Oh, you can always tell what I'm eating.
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It's always pork chops.
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His pork chops is cheaper than you know.
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And then than steak
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and whatever, and I'm fine. Whatever.
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And then
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the other, my my
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my man over there is down there
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eating the salad, you know what I mean?
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And I see him
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like he's wedding, you know what I mean?
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He's uncomfortable, man.
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And, you know,
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everybody's got wine, he's got water.
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Like, dude, that's not gonna
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that's gonna bring the average down
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a little bit.
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It's not.
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It's that much.
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So, We're,
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Then they're ordering desserts.
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And,
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Somebody's wife, orders
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and after dinner, coffee.
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And there's like, oh,
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man, this, this, this,
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this is going to be so.
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Yeah.
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So Bill comes
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the the distributor goes, guys,
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I got this.
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And I wanted to cry.
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like, I could have had a good time,
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you know?
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I mean, he said that.
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Was me and him looked at each other like,
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are you kidding. Me?
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We could have enjoyed this meal.
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Pretty funny.
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Anyhow, man, we had such a great time.
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Rob, I really, really miss you.
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I have a good time with you
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every time we get out anyhow.
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But, a lot of people ask about you.
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As I said, I missed you.
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I know you got schools and everything.
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We got to tear you away at some point.
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You do go the buffet.
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but it does
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take the tension away from me somewhat.
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You know, you can understand that.
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Not a big deal.
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So I had to do it.
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I had to do a presentation.
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I did,
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I present, the the chemistry of,
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adhesives and fasteners
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was one of our competitors.
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super good guy.
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I really liked him a lot.
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First time. I met him.
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But when you tell me
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I have to do a presentation.
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That's an hour, okay?
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And that I'm splitting the time
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with another guy.
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So really,
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I'm going to have about a half hour
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to talk that half hour.
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Of.
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Prep for me in about
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three weekends,
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and I did nothing but study concrete.
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Do it easy. No, I'm already pretty.
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You know, I, I know a fair amount.
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But I
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yeah, I,
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I.
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Well, you know,
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you just want to be prepared
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in case you get someone
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ask you a question you don't know.
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So for three weekends
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I bought another book on concrete.
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cost me, $120.
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And I found out
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they pretty much give
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all the information away online for free.
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but, And I studied at night,
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and I studied, early in the morning,
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and I studied on on the airport
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on the way there, and I
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and I practiced the presentation.
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And I'm not exaggerating
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when I tell you this.
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I know I practiced it 70 times,
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so I don't like doing presentations, but.
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I I'm.
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Not going to show up unprepared.
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That's just to me, that's the.
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You.
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Know, that's you know, you don't do that.
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So, it went great.
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I thought it went really, really good.
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As I said, the other guy was a it was,
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it was a really a gem.
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He's a gentleman, good guy.
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And I thought, chill.
284
00:10:35,668 --> 00:10:37,603
did the, the moderator
285
00:10:37,603 --> 00:10:38,938
and he did a good job, so.
286
00:10:38,938 --> 00:10:39,505
But after that
287
00:10:39,505 --> 00:10:41,040
I had a great time after that.
288
00:10:41,040 --> 00:10:42,341
When that's over
289
00:10:42,341 --> 00:10:45,378
then, then it was, New Orleans and,
290
00:10:45,778 --> 00:10:46,245
Pretty cool.
291
00:10:49,949 --> 00:10:52,251
He went first and he went last.
292
00:10:52,251 --> 00:10:55,254
I went, I went in the middle.
293
00:11:01,093 --> 00:11:03,295
Yeah.
294
00:11:03,295 --> 00:11:05,498
So I know what you're thinking.
295
00:11:05,498 --> 00:11:07,867
Usually if you're doing a presentation.
296
00:11:07,867 --> 00:11:10,036
You want to be last.
297
00:11:10,036 --> 00:11:13,039
but.
298
00:11:15,875 --> 00:11:18,878
Really?
299
00:11:47,807 --> 00:11:50,810
Oh, no.
300
00:12:37,656 --> 00:12:40,626
Nine.
301
00:12:46,866 --> 00:12:49,835
Yeah.
302
00:13:32,077 --> 00:13:33,012
Yeah.
303
00:13:33,012 --> 00:13:35,981
Yeah, yeah, I've read about it.
304
00:13:35,981 --> 00:13:38,984
Yeah.
305
00:13:41,020 --> 00:13:44,023
Yeah.
306
00:13:46,325 --> 00:13:48,761
Oh, wow.
307
00:13:48,761 --> 00:13:51,764
Yeah.
308
00:14:12,017 --> 00:14:15,020
Yeah.
309
00:14:55,861 --> 00:14:58,864
Wow.
310
00:15:08,841 --> 00:15:11,844
Yeah.
311
00:15:17,583 --> 00:15:19,919
Interesting.
312
00:15:19,919 --> 00:15:20,719
Yeah.
313
00:15:20,719 --> 00:15:21,487
I want to,
314
00:15:21,487 --> 00:15:22,655
You know, create the narrative
315
00:15:22,655 --> 00:15:23,722
at the end or whatever.
316
00:15:23,722 --> 00:15:26,392
I want to wrap it up in my way, and, so.
317
00:15:26,392 --> 00:15:27,626
But anyhow, it worked out really good.
318
00:15:27,626 --> 00:15:28,694
And like I said,
319
00:15:28,694 --> 00:15:29,161
the guy,
320
00:15:29,161 --> 00:15:30,095
one of our competitors
321
00:15:30,095 --> 00:15:31,263
is a really good guy,
322
00:15:31,263 --> 00:15:32,531
and I liked him a lot as a good
323
00:15:32,531 --> 00:15:33,565
first time I ever met him.
324
00:15:33,565 --> 00:15:36,568
Okay.
325
00:15:39,305 --> 00:15:40,039
There
326
00:15:40,039 --> 00:15:41,307
there was a lot of symposiums there.
327
00:15:41,307 --> 00:15:41,807
There was a lot of,
328
00:15:41,807 --> 00:15:44,810
educational opportunities there.
329
00:15:45,177 --> 00:15:48,113
And one of them was on,
330
00:15:48,113 --> 00:15:50,482
I thought this was really interesting.
331
00:15:50,482 --> 00:15:53,385
On, on. Issues at the top.
332
00:15:53,385 --> 00:15:56,855
Issues for, for, inspectors,
333
00:15:58,057 --> 00:15:59,525
to why they have
334
00:15:59,525 --> 00:16:01,026
claims these are the,
335
00:16:01,026 --> 00:16:03,662
these are the in the order.
336
00:16:03,662 --> 00:16:04,763
Of what
337
00:16:04,763 --> 00:16:07,766
what the claims are they they had
338
00:16:07,800 --> 00:16:08,901
and so I thought
339
00:16:08,901 --> 00:16:09,969
this was kind of very inter
340
00:16:09,969 --> 00:16:11,403
it very interesting.
341
00:16:11,403 --> 00:16:14,039
And there's one, 23456789 ten
342
00:16:14,039 --> 00:16:17,376
1112 1314 1516 okay.
343
00:16:18,043 --> 00:16:21,046
16 areas here.
344
00:16:21,113 --> 00:16:21,647
And number.
345
00:16:21,647 --> 00:16:23,182
One.
346
00:16:23,182 --> 00:16:25,017
So if you're out there listening,
347
00:16:25,017 --> 00:16:26,318
the number one
348
00:16:26,318 --> 00:16:28,153
claim that inspectors get,
349
00:16:28,153 --> 00:16:28,354
I would
350
00:16:28,354 --> 00:16:29,555
give you a second to think of what
351
00:16:29,555 --> 00:16:32,558
you think it might be.
352
00:16:32,591 --> 00:16:34,893
And the answer to that and it's a pretty
353
00:16:34,893 --> 00:16:37,930
by actually a really a, big margin,
354
00:16:37,930 --> 00:16:40,232
almost double any other category.
355
00:16:40,232 --> 00:16:41,500
Next.
356
00:16:41,500 --> 00:16:44,503
And that is moisture claims.
357
00:16:45,771 --> 00:16:48,774
That's you know, here's the thing, man.
358
00:16:48,841 --> 00:16:51,844
It.
359
00:16:53,012 --> 00:16:53,879
All the technology
360
00:16:53,879 --> 00:16:55,147
that we have today,
361
00:16:55,147 --> 00:16:57,683
all the knowledge that we have today,
362
00:16:57,683 --> 00:17:00,419
all the tools that we have today,
363
00:17:00,419 --> 00:17:02,955
that moisture is far and away the number
364
00:17:02,955 --> 00:17:04,289
one reason for claims.
365
00:17:05,691 --> 00:17:08,260
And, I think that's very interesting.
366
00:17:08,260 --> 00:17:10,229
And while I was there, there were
367
00:17:10,229 --> 00:17:11,063
there were several moisture
368
00:17:11,063 --> 00:17:14,066
meter manufacturers at the end of every
369
00:17:14,400 --> 00:17:17,403
and my feeling is like,
370
00:17:17,903 --> 00:17:20,105
why wouldn't we use them?
371
00:17:20,105 --> 00:17:21,807
We have this technology.
372
00:17:21,807 --> 00:17:22,007
There are
373
00:17:22,007 --> 00:17:23,776
some of the smartest guys out there.
374
00:17:23,776 --> 00:17:25,044
I mean, they're they're they're,
375
00:17:25,044 --> 00:17:25,811
you know,
376
00:17:25,811 --> 00:17:26,912
there's certain tools
377
00:17:26,912 --> 00:17:27,780
I don't leave home
378
00:17:27,780 --> 00:17:29,415
without certainly a track saws,
379
00:17:29,415 --> 00:17:30,682
one of those tools.
380
00:17:30,682 --> 00:17:32,184
I never leave home without an undercut.
381
00:17:32,184 --> 00:17:35,187
GM saw laser. Gun.
382
00:17:35,587 --> 00:17:38,524
and top of that list is a moisture meter,
383
00:17:38,524 --> 00:17:41,360
so and that is, you know,
384
00:17:41,360 --> 00:17:42,795
number one by almost double
385
00:17:42,795 --> 00:17:44,329
the next thing in line.
386
00:17:44,329 --> 00:17:46,065
I think that's really very interesting.
387
00:17:46,065 --> 00:17:46,832
And today with today
388
00:17:46,832 --> 00:17:48,667
all today's technology.
389
00:17:48,667 --> 00:17:50,369
So just keep that in mind.
390
00:17:50,369 --> 00:17:50,869
You know.
391
00:17:50,869 --> 00:17:52,838
And we have shorter
392
00:17:52,838 --> 00:17:54,006
windows to do the jobs.
393
00:17:54,006 --> 00:17:55,641
We have labor issues and, and
394
00:17:55,641 --> 00:17:57,576
that kind of stuff. And so.
395
00:17:58,710 --> 00:18:00,846
I think that, really
396
00:18:00,846 --> 00:18:03,849
give people pause to, to, to
397
00:18:04,283 --> 00:18:07,286
consider, the, the potential,
398
00:18:08,487 --> 00:18:11,490
pitfalls out there.
399
00:18:22,801 --> 00:18:25,804
Yeah.
400
00:18:29,541 --> 00:18:32,544
Yeah.
401
00:19:33,972 --> 00:19:36,308
Yeah.
402
00:19:36,308 --> 00:19:38,377
Well, I'll.
403
00:19:38,377 --> 00:19:39,144
Yep.
404
00:19:39,144 --> 00:19:40,179
And I'll tell you something else.
405
00:19:40,179 --> 00:19:41,013
It's great for the
406
00:19:41,013 --> 00:19:42,548
for the moisture meter.
407
00:19:42,548 --> 00:19:43,282
I mean,
408
00:19:43,282 --> 00:19:44,983
really good for the moisture meter.
409
00:19:44,983 --> 00:19:47,219
I say you're jammed up on a job.
410
00:19:47,219 --> 00:19:47,586
Let's say
411
00:19:47,586 --> 00:19:50,122
you're supposed to start this job.
412
00:19:50,122 --> 00:19:51,456
and you need another week
413
00:19:51,456 --> 00:19:52,191
because you're on it.
414
00:19:52,191 --> 00:19:54,726
You're on other jobs. Okay?
415
00:19:54,726 --> 00:19:57,529
You bring that moisture meter to the job.
416
00:19:57,529 --> 00:19:59,698
Out there in the floor.
417
00:19:59,698 --> 00:20:01,833
You put you put it on whatever setting.
418
00:20:01,833 --> 00:20:03,135
And you say you tell the homeowner,
419
00:20:03,135 --> 00:20:04,036
you know what?
420
00:20:04,036 --> 00:20:05,571
It's just a little too high.
421
00:20:05,571 --> 00:20:07,105
I just don't feel good about it.
422
00:20:07,105 --> 00:20:07,639
You need to need
423
00:20:07,639 --> 00:20:08,407
at least another week
424
00:20:08,407 --> 00:20:09,775
here with the heat on,
425
00:20:09,775 --> 00:20:11,944
to buy you some extra time
426
00:20:11,944 --> 00:20:12,945
to get to that other job.
427
00:20:14,346 --> 00:20:15,447
A lot easier than.
428
00:20:15,447 --> 00:20:16,348
Saying, you know what?
429
00:20:16,348 --> 00:20:16,748
We're a little bit
430
00:20:16,748 --> 00:20:18,517
behind schedule on the other one.
431
00:20:18,517 --> 00:20:21,186
You know what I mean?
432
00:20:21,186 --> 00:20:24,156
All right.
433
00:20:32,631 --> 00:20:33,632
Yeah.
434
00:20:33,632 --> 00:20:34,266
I'm saying
435
00:20:34,266 --> 00:20:37,236
even if the conditions are right.
436
00:20:37,502 --> 00:20:38,570
Yeah. Okay.
437
00:20:38,570 --> 00:20:41,406
All right, all right.
438
00:20:41,406 --> 00:20:42,874
I'm just going to go down this list now.
439
00:20:42,874 --> 00:20:45,877
And these are not in order.
440
00:20:46,445 --> 00:20:48,780
Actually, on that on the list, moisture.
441
00:20:48,780 --> 00:20:50,816
Moisture claims came in at 32.
442
00:20:50,816 --> 00:20:52,184
Okay.
443
00:20:52,184 --> 00:20:54,186
The next on the list is insulation
444
00:20:54,186 --> 00:20:57,189
related claims.
445
00:20:58,890 --> 00:21:00,192
Five.
446
00:21:00,192 --> 00:21:01,093
That's how many
447
00:21:01,093 --> 00:21:02,628
how many claims were
448
00:21:02,628 --> 00:21:04,263
were because of insulation
449
00:21:04,263 --> 00:21:04,896
related claims.
450
00:21:04,896 --> 00:21:05,464
And insulation
451
00:21:05,464 --> 00:21:06,732
related claims can mean all kinds
452
00:21:06,732 --> 00:21:08,400
of different things, right?
453
00:21:08,400 --> 00:21:09,434
All right.
454
00:21:09,434 --> 00:21:11,870
next.
455
00:21:11,870 --> 00:21:13,939
customer expectation claims
456
00:21:13,939 --> 00:21:15,140
this was a really high one.
457
00:21:15,140 --> 00:21:17,876
This is tied for for number two.
458
00:21:17,876 --> 00:21:20,145
It's a three way tie for number two.
459
00:21:20,145 --> 00:21:21,713
And it falls under customer
460
00:21:21,713 --> 00:21:23,215
expectation claims.
461
00:21:23,215 --> 00:21:24,516
Now what what does that tell you?
462
00:21:24,516 --> 00:21:25,417
What that tells me.
463
00:21:27,152 --> 00:21:27,552
That tells
464
00:21:27,552 --> 00:21:29,755
me if I'm a sales rep
465
00:21:29,755 --> 00:21:31,356
or if I have sales reps working for.
466
00:21:31,356 --> 00:21:33,558
Me that.
467
00:21:33,558 --> 00:21:34,793
We need to really sit down
468
00:21:34,793 --> 00:21:37,663
and talk about.
469
00:21:37,663 --> 00:21:40,465
Expectations and, what to expect
470
00:21:40,465 --> 00:21:41,533
and not what to expect
471
00:21:41,533 --> 00:21:44,536
and why was there a miscommunication?
472
00:21:44,636 --> 00:21:47,639
And, did we oversell something?
473
00:21:48,440 --> 00:21:49,408
That's what that tells me.
474
00:21:49,408 --> 00:21:51,476
Customer expectation claims.
475
00:21:51,476 --> 00:21:52,377
And how
476
00:21:52,377 --> 00:21:53,478
how were their expectations
477
00:21:53,478 --> 00:21:54,112
not in line
478
00:21:54,112 --> 00:21:56,481
with what we were going to do.
479
00:21:56,481 --> 00:21:59,484
You feel me on that?
480
00:21:59,484 --> 00:22:01,053
Okay.
481
00:22:01,053 --> 00:22:02,187
All right.
482
00:22:02,187 --> 00:22:03,088
Going down the list.
483
00:22:03,088 --> 00:22:06,091
Number three.
484
00:22:09,394 --> 00:22:12,397
No question.
485
00:22:15,600 --> 00:22:17,436
Yeah.
486
00:22:17,436 --> 00:22:20,405
Let.
487
00:22:20,405 --> 00:22:23,375
Yeah.
488
00:22:24,376 --> 00:22:27,379
Yeah.
489
00:22:27,612 --> 00:22:30,615
Yeah.
490
00:22:31,717 --> 00:22:32,684
So much easier
491
00:22:32,684 --> 00:22:33,885
on the front side to
492
00:22:33,885 --> 00:22:35,721
to handle these some of these things
493
00:22:35,721 --> 00:22:36,321
to have another
494
00:22:36,321 --> 00:22:37,189
22 your sales
495
00:22:37,189 --> 00:22:39,391
presentation to add another few minutes
496
00:22:39,391 --> 00:22:40,292
to say.
497
00:22:40,292 --> 00:22:41,660
It's going to explain.
498
00:22:41,660 --> 00:22:43,195
It's going to be loud.
499
00:22:43,195 --> 00:22:44,329
There is some dust involved.
500
00:22:44,329 --> 00:22:45,063
We do our best
501
00:22:45,063 --> 00:22:46,698
to contain that and go over
502
00:22:46,698 --> 00:22:47,566
what your procedures are
503
00:22:47,566 --> 00:22:48,834
or whatever for that.
504
00:22:48,834 --> 00:22:51,670
And this is how much time we need.
505
00:22:51,670 --> 00:22:52,704
This is the way it's going to look
506
00:22:52,704 --> 00:22:53,672
when it's done. You know what I mean?
507
00:22:53,672 --> 00:22:55,207
All those little things that, you know,
508
00:22:55,207 --> 00:22:56,475
the checklist of things that you can
509
00:22:56,475 --> 00:22:57,576
go over with your consumers.
510
00:22:58,977 --> 00:23:00,645
next on the list,
511
00:23:00,645 --> 00:23:03,648
coming up at 14 as a pretty high up there
512
00:23:03,782 --> 00:23:06,785
is finished claims.
513
00:23:11,523 --> 00:23:12,624
A lot of time there.
514
00:23:12,624 --> 00:23:12,991
One of the.
515
00:23:12,991 --> 00:23:14,092
As an inspector,
516
00:23:14,092 --> 00:23:17,062
I think one of the toughest
517
00:23:17,062 --> 00:23:19,197
when the toughest things to answer
518
00:23:19,197 --> 00:23:22,200
and he's to,
519
00:23:22,401 --> 00:23:25,404
I don't know man as an this was
520
00:23:25,837 --> 00:23:27,506
if I ever had fault with inspectors
521
00:23:27,506 --> 00:23:28,774
and I've always said
522
00:23:28,774 --> 00:23:29,341
I would not want to
523
00:23:29,341 --> 00:23:30,142
be part of an industry
524
00:23:30,142 --> 00:23:31,810
that didn't have standards.
525
00:23:31,810 --> 00:23:32,310
There's a reason
526
00:23:32,310 --> 00:23:33,712
we have inspectors in this trade
527
00:23:33,712 --> 00:23:35,213
and and a lot of them are very,
528
00:23:35,213 --> 00:23:36,581
very good at their job.
529
00:23:36,581 --> 00:23:39,284
And, and this, that and the other.
530
00:23:39,284 --> 00:23:41,253
But
531
00:23:41,253 --> 00:23:42,287
probably wouldn't have disagreed
532
00:23:42,287 --> 00:23:43,054
with the inspectors
533
00:23:43,054 --> 00:23:46,024
the most was on finished claims
534
00:23:46,158 --> 00:23:48,827
finisher sanding.
535
00:23:48,827 --> 00:23:50,395
And usually it's an inspector
536
00:23:50,395 --> 00:23:51,530
that's never seen it before
537
00:23:51,530 --> 00:23:52,464
and never finished before.
538
00:23:54,266 --> 00:23:56,568
I'm not I don't want to.
539
00:23:56,568 --> 00:23:57,369
I don't want you inspectors
540
00:23:57,369 --> 00:23:57,903
under the bus.
541
00:23:57,903 --> 00:23:59,304
This last thing I want to do.
542
00:23:59,304 --> 00:24:00,505
But,
543
00:24:00,505 --> 00:24:02,307
but I it's been my personal experience
544
00:24:02,307 --> 00:24:03,942
that I've seen this,
545
00:24:03,942 --> 00:24:06,445
And probably won't finish claims.
546
00:24:06,445 --> 00:24:09,448
I can see where,
547
00:24:11,383 --> 00:24:13,985
Two dogs or two shiny.
548
00:24:13,985 --> 00:24:15,320
But, look, if I look through the here,
549
00:24:15,320 --> 00:24:16,354
I see a little bit of debris
550
00:24:16,354 --> 00:24:16,922
in the finish.
551
00:24:16,922 --> 00:24:18,523
Just a little bit. Whatever.
552
00:24:18,523 --> 00:24:19,291
You know what I mean?
553
00:24:19,291 --> 00:24:21,560
Probably those things
554
00:24:21,560 --> 00:24:23,929
fall into this category
555
00:24:23,929 --> 00:24:24,930
and what's acceptable
556
00:24:24,930 --> 00:24:27,065
and what's not acceptable.
557
00:24:27,065 --> 00:24:28,533
So I would imagine that's that's.
558
00:24:28,533 --> 00:24:29,868
But that's pretty high up there.
559
00:24:29,868 --> 00:24:32,871
14.
560
00:25:23,121 --> 00:25:26,124
But.
561
00:25:27,792 --> 00:25:28,093
But.
562
00:25:28,093 --> 00:25:28,727
Trash.
563
00:25:28,727 --> 00:25:31,730
Many.
564
00:25:40,505 --> 00:25:41,072
Well, I'm.
565
00:25:41,072 --> 00:25:43,608
Going to take the other side of. That.
566
00:25:43,608 --> 00:25:44,342
you said this.
567
00:25:44,342 --> 00:25:45,677
Maybe the contractors
568
00:25:45,677 --> 00:25:46,444
get not coming back
569
00:25:46,444 --> 00:25:47,846
and dealing with things.
570
00:25:47,846 --> 00:25:49,948
I don't know if that's necessarily
571
00:25:49,948 --> 00:25:52,284
the case. Sometimes. Maybe.
572
00:25:52,284 --> 00:25:53,785
But if you know.
573
00:25:53,785 --> 00:25:55,287
You've done your job
574
00:25:55,287 --> 00:25:57,055
and it should pass standards,
575
00:25:57,055 --> 00:25:59,724
and it's a 3000 square foot job,
576
00:25:59,724 --> 00:26:01,560
there are times when.
577
00:26:01,560 --> 00:26:01,826
When.
578
00:26:01,826 --> 00:26:02,561
You going to put that next
579
00:26:02,561 --> 00:26:03,828
coat on, you know, that
580
00:26:05,230 --> 00:26:06,398
it's going to be very hard
581
00:26:06,398 --> 00:26:08,166
to top what you already did.
582
00:26:08,166 --> 00:26:09,634
And and it's liability
583
00:26:09,634 --> 00:26:11,469
every time you touch that floor.
584
00:26:11,469 --> 00:26:12,904
And you could actually do
585
00:26:12,904 --> 00:26:14,806
it, make it worse
586
00:26:14,806 --> 00:26:15,774
by putting another coat.
587
00:26:15,774 --> 00:26:17,042
Sometimes the more coach you put on
588
00:26:17,042 --> 00:26:18,843
and more difficult becomes a coat.
589
00:26:18,843 --> 00:26:20,946
So there are times when you,
590
00:26:20,946 --> 00:26:22,113
you do have to stand your ground.
591
00:26:22,113 --> 00:26:23,848
I think.
592
00:26:23,848 --> 00:26:26,952
and you know, obviously
593
00:26:27,719 --> 00:26:28,653
you want to keep good customer
594
00:26:28,653 --> 00:26:30,722
relations and yes, is it worth
595
00:26:30,722 --> 00:26:31,590
putting on another coat
596
00:26:31,590 --> 00:26:32,591
to make someone happy?
597
00:26:32,591 --> 00:26:35,594
Sometimes it is, but but sometimes
598
00:26:36,561 --> 00:26:37,762
you have to stand by
599
00:26:37,762 --> 00:26:40,165
if you think this is passable.
600
00:26:40,165 --> 00:26:40,365
no.
601
00:26:40,365 --> 00:26:42,467
Should be very much passable.
602
00:26:42,467 --> 00:26:44,302
And you did a great job.
603
00:26:44,302 --> 00:26:45,470
I think you have to weigh that, too.
604
00:26:45,470 --> 00:26:46,438
I think you owe it to yourself.
605
00:26:46,438 --> 00:26:47,339
And I know.
606
00:26:47,339 --> 00:26:48,840
It's. Tougher now than when we.
607
00:26:48,840 --> 00:26:50,775
You and I did it because of the,
608
00:26:51,943 --> 00:26:54,446
the Google ratings and stuff like that.
609
00:26:54,446 --> 00:26:55,113
what?
610
00:26:55,113 --> 00:26:55,513
You're so,
611
00:26:55,513 --> 00:26:57,682
so woefully unfair to our contractors.
612
00:26:57,682 --> 00:27:00,685
at times, you could just get one.
613
00:27:00,819 --> 00:27:02,420
One.
614
00:27:02,420 --> 00:27:03,355
One star review
615
00:27:03,355 --> 00:27:04,923
because you didn't return a phone call.
616
00:27:04,923 --> 00:27:06,958
You said you were too busy to do the job,
617
00:27:06,958 --> 00:27:08,760
or maybe someone has a vendetta
618
00:27:08,760 --> 00:27:09,694
and they have a bad day,
619
00:27:09,694 --> 00:27:11,396
and their ego got involved,
620
00:27:11,396 --> 00:27:13,531
so I get all those things.
621
00:27:13,531 --> 00:27:16,534
But, anyhow, that's a tough one.
622
00:27:16,668 --> 00:27:19,371
And.
623
00:27:19,371 --> 00:27:22,374
All right.
624
00:28:20,532 --> 00:28:23,535
Yeah.
625
00:28:24,836 --> 00:28:26,104
Yeah.
626
00:28:26,104 --> 00:28:27,472
I think it's tougher now
627
00:28:27,472 --> 00:28:29,040
to do now than before.
628
00:28:29,040 --> 00:28:30,809
I think consumers are tougher.
629
00:28:30,809 --> 00:28:32,911
And I think you said even a year,
630
00:28:32,911 --> 00:28:33,878
even a few years ago,
631
00:28:33,878 --> 00:28:35,780
I didn't think this was the case.
632
00:28:35,780 --> 00:28:37,115
But I'm starting to come around
633
00:28:37,115 --> 00:28:37,916
and think that they.
634
00:28:37,916 --> 00:28:39,651
I think they may be tougher today.
635
00:28:39,651 --> 00:28:40,251
Hard to believe
636
00:28:40,251 --> 00:28:42,153
they were so tough back in the day.
637
00:28:42,153 --> 00:28:43,888
But, I really.
638
00:28:49,627 --> 00:28:50,995
In
639
00:28:50,995 --> 00:28:53,064
well, here's a reason why.
640
00:28:53,064 --> 00:28:53,364
look.
641
00:28:53,364 --> 00:28:56,634
At all these companies, Amazon or whoever
642
00:28:56,634 --> 00:28:58,169
or whatever, you name them.
643
00:28:58,169 --> 00:28:59,771
You don't like it, send it back.
644
00:28:59,771 --> 00:29:01,206
No questions. Ask.
645
00:29:01,206 --> 00:29:01,906
We'll take it back.
646
00:29:01,906 --> 00:29:02,807
You know,
647
00:29:02,807 --> 00:29:04,809
the all these crazy warranties
648
00:29:04,809 --> 00:29:05,810
they put on that
649
00:29:05,810 --> 00:29:07,345
and the consumer is now
650
00:29:07,345 --> 00:29:07,812
thinking, well,
651
00:29:07,812 --> 00:29:09,214
that works with everything.
652
00:29:09,214 --> 00:29:10,782
Oh, I it
653
00:29:10,782 --> 00:29:11,416
yeah, yeah.
654
00:29:11,416 --> 00:29:14,319
And it's really it's, it's the craft
655
00:29:14,319 --> 00:29:15,086
what people are doing.
656
00:29:15,086 --> 00:29:16,054
It is a craft.
657
00:29:16,054 --> 00:29:16,755
It's, it's,
658
00:29:16,755 --> 00:29:20,525
you know, it's not unlike art and so.
659
00:29:20,525 --> 00:29:23,261
I don't know. All right, moving along.
660
00:29:23,261 --> 00:29:24,195
This is very interesting.
661
00:29:24,195 --> 00:29:26,631
Next one to me,
662
00:29:26,631 --> 00:29:29,334
environmental claims.
663
00:29:29,334 --> 00:29:30,869
And,
664
00:29:30,869 --> 00:29:32,570
I think this really,
665
00:29:32,570 --> 00:29:34,472
really hits home with us
666
00:29:34,472 --> 00:29:36,241
because we preach and that we just
667
00:29:36,241 --> 00:29:38,376
we just come out with chroma,
668
00:29:38,376 --> 00:29:41,279
which is a stain with very low vocals.
669
00:29:42,814 --> 00:29:43,515
Which used to be the
670
00:29:43,515 --> 00:29:44,849
killer in the system.
671
00:29:44,849 --> 00:29:46,751
we offer the green gargle
672
00:29:46,751 --> 00:29:48,086
finishes and adhesives
673
00:29:48,086 --> 00:29:49,320
and stuff like that.
674
00:29:49,320 --> 00:29:50,889
So environmental concerns
675
00:29:50,889 --> 00:29:51,956
that what that tells me
676
00:29:51,956 --> 00:29:54,392
is you have a selling opportunity
677
00:29:54,392 --> 00:29:56,561
right there is that this is a
678
00:29:56,561 --> 00:29:58,897
this is a niche or you can you can,
679
00:29:58,897 --> 00:30:00,498
you know, tell people up front,
680
00:30:00,498 --> 00:30:00,932
you know what?
681
00:30:00,932 --> 00:30:02,000
There's a lot of products out there
682
00:30:02,000 --> 00:30:03,802
that have high VOCs and what have you.
683
00:30:03,802 --> 00:30:06,037
And here's what we offer
684
00:30:06,037 --> 00:30:07,305
and here's why we offer it.
685
00:30:07,305 --> 00:30:08,439
And indoor
686
00:30:08,439 --> 00:30:09,908
air pollution is more,
687
00:30:09,908 --> 00:30:12,243
of a concern than ever before,
688
00:30:12,243 --> 00:30:13,745
certainly with Covid, with everybody
689
00:30:13,745 --> 00:30:15,480
being in the house, locked in house,
690
00:30:15,480 --> 00:30:17,382
for long periods at a time,
691
00:30:17,382 --> 00:30:18,383
we know that we breathe
692
00:30:18,383 --> 00:30:19,918
everything that house emits.
693
00:30:19,918 --> 00:30:20,952
So I think that's a good one,
694
00:30:20,952 --> 00:30:22,120
man, that that actually shows me.
695
00:30:22,120 --> 00:30:23,321
It's a it's an opportunity.
696
00:30:29,594 --> 00:30:32,597
Yeah.
697
00:30:37,101 --> 00:30:39,637
Yeah.
698
00:30:39,637 --> 00:30:42,640
Well, the puzzle.
699
00:30:43,274 --> 00:30:44,609
next one falls under.
700
00:30:44,609 --> 00:30:46,911
other.
701
00:30:46,911 --> 00:30:48,046
I don't know what the hell that means.
702
00:30:48,046 --> 00:30:50,348
That could mean anything.
703
00:30:50,348 --> 00:30:52,317
there could be any kind of
704
00:30:52,317 --> 00:30:55,320
other.
705
00:31:02,160 --> 00:31:05,163
Yeah, yeah.
706
00:31:08,766 --> 00:31:10,068
Yeah.
707
00:31:10,068 --> 00:31:11,636
Okay.
708
00:31:11,636 --> 00:31:13,771
next one, maintenance claims.
709
00:31:13,771 --> 00:31:15,139
Also,
710
00:31:15,139 --> 00:31:18,243
To me, falls in customer expectations
711
00:31:18,243 --> 00:31:19,677
a little bit, too,
712
00:31:19,677 --> 00:31:21,379
as, you know, here's here's
713
00:31:21,379 --> 00:31:23,047
how you maintain your floor,
714
00:31:23,047 --> 00:31:23,982
one of the,
715
00:31:23,982 --> 00:31:25,483
one of the biggest reasons for,
716
00:31:25,483 --> 00:31:27,252
for early
717
00:31:27,252 --> 00:31:28,553
having to sand the floor before
718
00:31:28,553 --> 00:31:29,754
it's time or place it
719
00:31:29,754 --> 00:31:31,623
before a floor before it's
720
00:31:31,623 --> 00:31:32,824
time is
721
00:31:32,824 --> 00:31:35,126
maintenance is down to maintenance.
722
00:31:35,126 --> 00:31:37,395
And, I think this is a big another one.
723
00:31:37,395 --> 00:31:38,496
Great opportunity.
724
00:31:38,496 --> 00:31:39,497
I see opportunity there
725
00:31:39,497 --> 00:31:41,633
for, for for money.
726
00:31:41,633 --> 00:31:43,234
and certainly when you're
727
00:31:43,234 --> 00:31:45,003
talking to your sales reps,
728
00:31:45,003 --> 00:31:45,904
it also tells me
729
00:31:45,904 --> 00:31:47,405
that let's make sure
730
00:31:47,405 --> 00:31:48,907
that everybody understands,
731
00:31:48,907 --> 00:31:51,142
because if it turns into a claim
732
00:31:51,142 --> 00:31:52,143
that's just a pain in the butt
733
00:31:52,143 --> 00:31:53,177
for everybody.
734
00:31:53,177 --> 00:31:55,580
So the fact that maintenance is up
735
00:31:55,580 --> 00:31:56,781
there, also.
736
00:31:56,781 --> 00:31:58,249
So the three biggies,
737
00:31:58,249 --> 00:32:00,551
three biggies are so far
738
00:32:00,551 --> 00:32:01,286
and this is the three
739
00:32:01,286 --> 00:32:02,153
biggies in the list.
740
00:32:02,153 --> 00:32:03,454
Where's your claims? 32
741
00:32:04,422 --> 00:32:06,524
customer expectations 18.
742
00:32:06,524 --> 00:32:08,293
Environmental claims 18.
743
00:32:08,293 --> 00:32:10,261
And now maintenance claims 18.
744
00:32:10,261 --> 00:32:12,730
Those are the those are the four biggies.
745
00:32:12,730 --> 00:32:14,265
So be aware of that.
746
00:32:14,265 --> 00:32:15,199
And again
747
00:32:15,199 --> 00:32:17,802
I think an opportunity to upsell
748
00:32:17,802 --> 00:32:20,805
with the environmental reasons.
749
00:32:21,105 --> 00:32:23,675
And I think for maintenance opportunity
750
00:32:23,675 --> 00:32:24,809
for recruits
751
00:32:24,809 --> 00:32:26,010
and certainly
752
00:32:26,010 --> 00:32:27,478
customer expectations and,
753
00:32:27,478 --> 00:32:28,379
and talk to them
754
00:32:28,379 --> 00:32:31,382
how to maintain their floors properly.
755
00:33:54,465 --> 00:33:57,468
Yeah.
756
00:34:40,378 --> 00:34:40,645
Okay.
757
00:34:40,645 --> 00:34:43,014
I've been in this house 11 years now.
758
00:34:43,014 --> 00:34:44,215
It's traffic on this floor.
759
00:34:44,215 --> 00:34:46,017
Traffic HD.
760
00:34:46,017 --> 00:34:47,085
It. It's like today.
761
00:34:47,085 --> 00:34:48,553
We just put it down now.
762
00:34:48,553 --> 00:34:50,054
Yes, I have just me and you.
763
00:34:50,054 --> 00:34:52,023
You don't have kids, but we have a dog.
764
00:34:52,023 --> 00:34:53,324
Dog with us now.
765
00:34:53,324 --> 00:34:54,959
And we have 4 or 5 cats.
766
00:34:54,959 --> 00:34:57,328
And the being on any given time of day
767
00:34:57,328 --> 00:34:58,896
or year,
768
00:34:58,896 --> 00:34:59,764
whatever, wants to drop
769
00:34:59,764 --> 00:35:02,400
another one off at, at our house.
770
00:35:02,400 --> 00:35:05,036
And, and it looks, it looks phenomenal.
771
00:35:05,036 --> 00:35:05,470
So,
772
00:35:06,938 --> 00:35:07,939
and all you have to do
773
00:35:07,939 --> 00:35:09,006
with got dog scratches
774
00:35:09,006 --> 00:35:10,341
is, Google
775
00:35:10,341 --> 00:35:12,343
dog scratches on hardwood floors
776
00:35:12,343 --> 00:35:13,244
and there's a million article
777
00:35:13,244 --> 00:35:14,745
is going to come up about it.
778
00:35:14,745 --> 00:35:17,148
And no, no manufacturer would claim.
779
00:35:17,148 --> 00:35:17,782
That they'll.
780
00:35:17,782 --> 00:35:19,417
Hold up to dog scratches with a finish.
781
00:35:19,417 --> 00:35:22,420
So okay.
782
00:35:26,424 --> 00:35:29,427
Yeah.
783
00:35:35,133 --> 00:35:38,102
Yeah.
784
00:35:43,841 --> 00:35:44,142
You should.
785
00:35:44,142 --> 00:35:44,709
I said hold on.
786
00:35:44,709 --> 00:35:47,078
Let me get me put you online, too.
787
00:35:47,078 --> 00:35:47,378
Hello.
788
00:35:47,378 --> 00:35:50,381
Rob Johnson's. Boss.
789
00:35:51,115 --> 00:35:51,616
All right.
790
00:35:51,616 --> 00:35:54,886
There you go.
791
00:35:55,186 --> 00:35:57,822
Yeah.
792
00:35:57,822 --> 00:35:58,990
Very high up on the list.
793
00:35:58,990 --> 00:36:01,125
The next one is,
794
00:36:01,125 --> 00:36:02,360
very high up on the list.
795
00:36:02,360 --> 00:36:05,363
And as milling claims.
796
00:36:06,664 --> 00:36:07,798
So there you go on.
797
00:36:07,798 --> 00:36:09,333
That one.
798
00:36:09,333 --> 00:36:12,336
Although I'm going to say right.
799
00:36:13,471 --> 00:36:14,972
Well, here, here, this is interesting.
800
00:36:14,972 --> 00:36:16,040
I'm just going to jump right to.
801
00:36:16,040 --> 00:36:18,342
It on the. List.
802
00:36:18,342 --> 00:36:20,278
Domestic wood claims came up a zero.
803
00:36:21,879 --> 00:36:24,248
No, I thought that was interesting.
804
00:36:24,248 --> 00:36:24,682
Yeah.
805
00:36:24,682 --> 00:36:25,917
So but milling claims
806
00:36:25,917 --> 00:36:26,984
you know it is what it is.
807
00:36:26,984 --> 00:36:27,818
There's 14 of them.
808
00:36:27,818 --> 00:36:30,621
So you know.
809
00:36:30,621 --> 00:36:33,624
I'll tell you what, with milling claims,
810
00:36:33,658 --> 00:36:34,625
another good reason
811
00:36:34,625 --> 00:36:35,159
for, for
812
00:36:35,159 --> 00:36:38,162
the analysis can stop a lot of things.
813
00:36:38,596 --> 00:36:41,032
So. Okay.
814
00:36:41,032 --> 00:36:42,767
Well, speaking of the devil,
815
00:36:42,767 --> 00:36:45,002
adhesive claims, let's not use bone up.
816
00:36:45,002 --> 00:36:45,303
All right?
817
00:36:45,303 --> 00:36:48,306
51 or bone and quantum flow.
818
00:36:50,007 --> 00:36:50,841
Yeah.
819
00:36:50,841 --> 00:36:52,843
Five.
820
00:36:52,843 --> 00:36:53,544
Yep.
821
00:36:53,544 --> 00:36:56,147
It's, tied for one of the lowest ones.
822
00:36:56,147 --> 00:36:59,150
So, adhesive claims adhesive today
823
00:36:59,450 --> 00:37:00,618
is incredible.
824
00:37:00,618 --> 00:37:03,621
To, years past.
825
00:37:05,756 --> 00:37:07,158
yeah.
826
00:37:07,158 --> 00:37:08,192
imported flooring
827
00:37:08,192 --> 00:37:11,195
claims also came up as number five.
828
00:37:12,363 --> 00:37:15,366
So.
829
00:37:18,135 --> 00:37:20,838
Yeah, yeah.
830
00:37:20,838 --> 00:37:22,907
Subfloor related claims nine.
831
00:37:22,907 --> 00:37:24,675
pretty high on this list.
832
00:37:24,675 --> 00:37:27,678
So we've talked about this before.
833
00:37:30,248 --> 00:37:31,882
moisture and subfloor
834
00:37:31,882 --> 00:37:33,417
related claims
835
00:37:33,417 --> 00:37:33,851
are both
836
00:37:33,851 --> 00:37:35,152
two of the biggest that are out there.
837
00:37:36,687 --> 00:37:39,190
so.
838
00:37:39,190 --> 00:37:41,626
And closely tied to that,
839
00:37:41,626 --> 00:37:42,360
being number nine
840
00:37:42,360 --> 00:37:45,363
as well as noisy floor claims.
841
00:37:45,630 --> 00:37:48,132
So again.
842
00:37:48,132 --> 00:37:49,634
You got moisture
843
00:37:49,634 --> 00:37:51,402
and you got noisy floors.
844
00:37:51,402 --> 00:37:52,570
It's a great reason for the,
845
00:37:52,570 --> 00:37:53,304
bone,
846
00:37:53,304 --> 00:37:55,439
our 514 moisture barrier and the,
847
00:37:55,439 --> 00:37:57,441
and the sausages or glosses.
848
00:37:57,441 --> 00:37:58,342
But anyhow.
849
00:37:58,342 --> 00:38:01,345
Number nine.
850
00:38:02,380 --> 00:38:05,383
Yeah, yeah.
851
00:38:05,950 --> 00:38:07,118
Well,
852
00:38:07,118 --> 00:38:09,920
it's going to it's going to.
853
00:38:09,920 --> 00:38:11,989
I'll touch on this real quick.
854
00:38:11,989 --> 00:38:13,557
We've gone to wider boards.
855
00:38:13,557 --> 00:38:13,958
The wider
856
00:38:13,958 --> 00:38:14,525
the board,
857
00:38:14,525 --> 00:38:15,559
the less fasteners
858
00:38:15,559 --> 00:38:17,895
we're able to put per square foot.
859
00:38:17,895 --> 00:38:19,930
Also, it's a long way across that board,
860
00:38:19,930 --> 00:38:23,434
only to rely on the fasteners on one side
861
00:38:23,768 --> 00:38:24,902
and engagement of the tongue
862
00:38:24,902 --> 00:38:25,903
and groove on the other side.
863
00:38:25,903 --> 00:38:27,738
So any lateral movement at all
864
00:38:27,738 --> 00:38:30,007
is vulnerable to squeaking and popping.
865
00:38:30,007 --> 00:38:31,309
Okay,
866
00:38:31,309 --> 00:38:31,976
couple that with
867
00:38:31,976 --> 00:38:32,777
we've got two thinner
868
00:38:32,777 --> 00:38:34,378
floors at the tongue
869
00:38:34,378 --> 00:38:35,446
may not be as robust
870
00:38:35,446 --> 00:38:37,181
to hold the cleats or staples
871
00:38:37,181 --> 00:38:38,316
as the old three quarter.
872
00:38:38,316 --> 00:38:41,085
TNG with 16 gauge, cleats or staples.
873
00:38:41,085 --> 00:38:42,620
Right. And.
874
00:38:45,122 --> 00:38:46,290
We got a little, we've.
875
00:38:46,290 --> 00:38:47,325
Gone to thinner gauge,
876
00:38:47,325 --> 00:38:49,293
staples and cleats for those products.
877
00:38:49,293 --> 00:38:50,761
So I may not be able to hold the floor
878
00:38:50,761 --> 00:38:52,763
as well as we would like.
879
00:38:52,763 --> 00:38:54,732
I think some sub floors are suspect
880
00:38:54,732 --> 00:38:55,800
material.
881
00:38:55,800 --> 00:38:57,168
And in many cases,
882
00:38:57,168 --> 00:38:58,302
we've gone to wider joist.
883
00:38:58,302 --> 00:39:00,438
We're not 16in on center anymore.
884
00:39:00,438 --> 00:39:01,672
I'll recipe for noisy
885
00:39:01,672 --> 00:39:03,407
popping squeaking floors.
886
00:39:03,407 --> 00:39:04,975
So.
887
00:39:04,975 --> 00:39:05,409
All right.
888
00:39:05,409 --> 00:39:06,610
And actually by the way
889
00:39:06,610 --> 00:39:07,178
that's when you're,
890
00:39:07,178 --> 00:39:09,747
when you're bidding your. Job.
891
00:39:09,747 --> 00:39:10,548
to to
892
00:39:10,548 --> 00:39:11,882
to to charge for it
893
00:39:11,882 --> 00:39:12,783
and put it there and explain
894
00:39:12,783 --> 00:39:13,984
exactly what you're doing.
895
00:39:13,984 --> 00:39:14,552
Not to mention it's
896
00:39:14,552 --> 00:39:16,854
an end of effect guideline. Now.
897
00:39:16,854 --> 00:39:19,023
So, good stuff.
898
00:39:19,023 --> 00:39:19,657
All right.
899
00:39:19,657 --> 00:39:21,125
sales.
900
00:39:21,125 --> 00:39:24,028
Specification related claims.
901
00:39:24,028 --> 00:39:25,963
I can imagine where
902
00:39:25,963 --> 00:39:28,532
a the guy was supposed to
903
00:39:28,532 --> 00:39:29,633
stagger the point.
904
00:39:29,633 --> 00:39:30,901
The joints so much.
905
00:39:30,901 --> 00:39:32,803
According to the previous flooring,
906
00:39:32,803 --> 00:39:34,372
I haven't he didn't do that.
907
00:39:34,372 --> 00:39:35,639
Or he used the.
908
00:39:35,639 --> 00:39:37,341
Wrong trowel. Or.
909
00:39:37,341 --> 00:39:39,510
You know, those those type of claims
910
00:39:40,578 --> 00:39:40,911
which would,
911
00:39:40,911 --> 00:39:42,747
you know, follow directions type of deal.
912
00:39:42,747 --> 00:39:45,483
I even myself.
913
00:39:45,483 --> 00:39:48,052
When I did, when I did floors,
914
00:39:48,052 --> 00:39:48,586
you know, it was
915
00:39:48,586 --> 00:39:49,387
I worked with a product
916
00:39:49,387 --> 00:39:50,187
that I hadn't worked before,
917
00:39:50,187 --> 00:39:51,422
even if I know
918
00:39:51,422 --> 00:39:53,524
I always read the instructions anyhow,
919
00:39:53,524 --> 00:39:53,891
just to see
920
00:39:53,891 --> 00:39:54,759
what they have to say about it.
921
00:39:54,759 --> 00:39:56,227
There may be some little trick there.
922
00:39:56,227 --> 00:39:57,128
Little, some little thing
923
00:39:57,128 --> 00:39:58,262
there that they want
924
00:39:58,262 --> 00:39:59,263
that somebody else doesn't want.
925
00:39:59,263 --> 00:39:59,864
Even if I think
926
00:39:59,864 --> 00:40:03,768
it's it's an unreasonable,
927
00:40:03,768 --> 00:40:04,802
I would always just go through
928
00:40:04,802 --> 00:40:07,805
and just check the guidelines.
929
00:40:07,872 --> 00:40:09,807
Okay.
930
00:40:09,807 --> 00:40:12,009
Insects.
931
00:40:12,009 --> 00:40:14,044
My,
932
00:40:14,044 --> 00:40:15,880
that's number five and five of those.
933
00:40:15,880 --> 00:40:16,847
And I was surprised too.
934
00:40:16,847 --> 00:40:18,883
But I can tell you, my brother,
935
00:40:18,883 --> 00:40:21,419
my brothers last year had one.
936
00:40:21,419 --> 00:40:22,720
The clients bought their,
937
00:40:22,720 --> 00:40:25,156
their wood from a big box store
938
00:40:25,156 --> 00:40:26,924
on a really, really high end,
939
00:40:26,924 --> 00:40:27,658
high end house.
940
00:40:27,658 --> 00:40:29,160
I mean, millions, probably a $5 million
941
00:40:29,160 --> 00:40:31,295
house minimum. And,
942
00:40:32,930 --> 00:40:34,865
Powder post-beatles.
943
00:40:34,865 --> 00:40:36,100
They got a call
944
00:40:36,100 --> 00:40:36,934
you several months after
945
00:40:36,934 --> 00:40:38,269
the job was done. You know what?
946
00:40:38,269 --> 00:40:40,337
What what is this? What is that?
947
00:40:40,337 --> 00:40:41,705
And,
948
00:40:41,705 --> 00:40:43,474
never, never showed themselves
949
00:40:43,474 --> 00:40:45,576
until after the job was done.
950
00:40:45,576 --> 00:40:47,578
And, the big box stores
951
00:40:47,578 --> 00:40:48,412
want to take care of it,
952
00:40:48,412 --> 00:40:49,914
but can you imagine.
953
00:40:49,914 --> 00:40:51,282
What. That's going to cost?
954
00:40:51,282 --> 00:40:53,517
So in six,
955
00:40:53,517 --> 00:40:56,520
be careful buying antique furniture.
956
00:40:56,520 --> 00:40:57,788
Sometimes it comes in,
957
00:40:57,788 --> 00:41:00,624
they come in via antique furniture,
958
00:41:00,624 --> 00:41:03,627
which my wife loves.
959
00:41:12,670 --> 00:41:13,471
I believe they said
960
00:41:13,471 --> 00:41:14,305
it was the best turn out
961
00:41:14,305 --> 00:41:15,639
they've had to in decades,
962
00:41:15,639 --> 00:41:18,242
like two decades.
963
00:41:18,242 --> 00:41:21,111
Yes.
964
00:41:21,111 --> 00:41:22,012
high on my list
965
00:41:22,012 --> 00:41:23,814
was going to a crawfish boil
966
00:41:23,814 --> 00:41:25,249
when I moved to the south.
967
00:41:25,249 --> 00:41:25,683
There's, like,
968
00:41:25,683 --> 00:41:26,717
two things on that list
969
00:41:26,717 --> 00:41:27,318
that I really,
970
00:41:27,318 --> 00:41:28,385
really wanted to do that are
971
00:41:28,385 --> 00:41:29,753
that are southern.
972
00:41:29,753 --> 00:41:32,022
One was go to Kentucky Derby.
973
00:41:32,022 --> 00:41:34,725
I did that with, I got that off
974
00:41:34,725 --> 00:41:35,292
my bucket list
975
00:41:35,292 --> 00:41:37,862
with a dear friend of mine, Jeff Rose.
976
00:41:37,862 --> 00:41:39,563
Rest in peace. God bless. Him.
977
00:41:39,563 --> 00:41:43,100
And, Going to a crawfish boil.
978
00:41:43,634 --> 00:41:45,002
And I got to go to two of them.
979
00:41:45,002 --> 00:41:46,070
Rondell flowers.
980
00:41:47,738 --> 00:41:49,707
Were kind enough to invite me to one,
981
00:41:49,707 --> 00:41:51,342
and it was epic.
982
00:41:51,342 --> 00:41:52,142
And Willie Short
983
00:41:52,142 --> 00:41:53,511
had one in his house with his
984
00:41:53,511 --> 00:41:54,712
with his family.
985
00:41:54,712 --> 00:41:57,715
And, again, just just
986
00:41:57,848 --> 00:42:00,784
can't describe how good they both were.
987
00:42:00,784 --> 00:42:02,653
And, Jambalaya.
988
00:42:02,653 --> 00:42:04,255
Jambalaya.
989
00:42:04,255 --> 00:42:04,855
And,
990
00:42:04,855 --> 00:42:05,589
I learned that,
991
00:42:05,589 --> 00:42:07,124
there's another one past Illini
992
00:42:07,124 --> 00:42:08,792
or possibly or something.
993
00:42:08,792 --> 00:42:09,960
One is in with rice
994
00:42:09,960 --> 00:42:11,428
and one is with pasta.
995
00:42:11,428 --> 00:42:13,330
And I got. To experience both of those.
996
00:42:13,330 --> 00:42:16,300
and, man. Rob.
997
00:42:16,567 --> 00:42:17,701
I said if I had two lives,
998
00:42:17,701 --> 00:42:19,703
I'd like to relive one of them over again
999
00:42:19,703 --> 00:42:21,272
in New Orleans.
1000
00:42:21,272 --> 00:42:21,639
And.
1001
00:42:21,639 --> 00:42:22,873
Yeah, there's something down there, man.
1002
00:42:22,873 --> 00:42:23,841
There's something very special
1003
00:42:23,841 --> 00:42:25,442
about that place.
1004
00:42:25,442 --> 00:42:27,745
And, Yeah, I, I didn't,
1005
00:42:27,745 --> 00:42:30,748
and then I went to a concert.
1006
00:42:30,915 --> 00:42:32,049
Friday everybody was leaving.
1007
00:42:32,049 --> 00:42:33,651
Most everybody was leaving
1008
00:42:33,651 --> 00:42:35,352
was all the customers were gone.
1009
00:42:35,352 --> 00:42:36,053
And,
1010
00:42:36,053 --> 00:42:37,388
since I didn't go to get to go out,
1011
00:42:37,388 --> 00:42:39,523
and see any music,
1012
00:42:39,523 --> 00:42:40,090
I was working
1013
00:42:40,090 --> 00:42:42,159
most of time taking people out and stuff.
1014
00:42:42,159 --> 00:42:45,162
I, looked up a, Local venue.
1015
00:42:45,429 --> 00:42:47,031
And, all good bands were playing,
1016
00:42:47,031 --> 00:42:48,566
so I went to watch them.
1017
00:42:48,566 --> 00:42:50,234
So, just a overall
1018
00:42:50,234 --> 00:42:51,201
great experience, man.
1019
00:42:53,237 --> 00:42:54,204
Yeah.
1020
00:42:54,204 --> 00:42:57,207
I'll send you pictures.
1021
00:42:58,509 --> 00:43:01,512
In.
1022
00:43:14,224 --> 00:43:17,227
Yeah.
1023
00:43:30,541 --> 00:43:33,544
Yeah.
1024
00:43:38,115 --> 00:43:41,118
Two.
1025
00:43:44,188 --> 00:43:47,191
Yeah.
1026
00:44:04,141 --> 00:44:07,144
Oh, wow.
1027
00:44:29,366 --> 00:44:32,369
That's.
1028
00:44:35,773 --> 00:44:38,776
man.
1029
00:44:51,855 --> 00:44:54,858
Wow.
1030
00:44:55,659 --> 00:44:58,662
Wow.
1031
00:44:59,530 --> 00:45:02,499
Yeah.
1032
00:45:06,570 --> 00:45:09,039
In.
1033
00:45:09,039 --> 00:45:11,175
Listen up.
1034
00:45:11,175 --> 00:45:13,711
Okay, okay. Well.
1035
00:45:13,711 --> 00:45:14,111
Well.
1036
00:45:14,111 --> 00:45:15,579
Okay. Well, if this makes you feel any.
1037
00:45:15,579 --> 00:45:16,680
Better,
1038
00:45:16,680 --> 00:45:18,849
Here's a fun part of growing up
1039
00:45:18,849 --> 00:45:20,617
with an alcoholic father.
1040
00:45:20,617 --> 00:45:22,286
we're. Living in England, right?
1041
00:45:22,286 --> 00:45:24,621
You know, you ever heard of Stonehenge?
1042
00:45:24,621 --> 00:45:25,089
Right?
1043
00:45:25,089 --> 00:45:27,257
Everybody's heard of Stonehenge, right?
1044
00:45:27,257 --> 00:45:28,625
We live not too far from.
1045
00:45:28,625 --> 00:45:30,194
We drove past it.
1046
00:45:30,194 --> 00:45:31,929
You can see it like a mile away
1047
00:45:31,929 --> 00:45:32,930
in the distance. Two miles.
1048
00:45:32,930 --> 00:45:35,666
And we didn't even downshift.
1049
00:45:35,666 --> 00:45:36,700
We we. Went.
1050
00:45:36,700 --> 00:45:37,367
We live by
1051
00:45:37,367 --> 00:45:40,370
some of the greatest museums in England.
1052
00:45:40,671 --> 00:45:42,506
And then saw one of them.
1053
00:45:42,506 --> 00:45:43,307
Never went anywhere.
1054
00:45:43,307 --> 00:45:45,242
We lived in Germany, where we lived,
1055
00:45:45,242 --> 00:45:48,078
you know, garbage, all the culture,
1056
00:45:48,078 --> 00:45:50,914
all the, the, the beautiful. Bamford.
1057
00:45:50,914 --> 00:45:53,050
Nothing but, Garmisch.
1058
00:45:53,050 --> 00:45:55,385
All those places we saw. Nada.
1059
00:45:55,385 --> 00:45:57,855
We saw the inside of a military base
1060
00:45:57,855 --> 00:45:58,589
and all we saw
1061
00:46:00,290 --> 00:46:03,293
everywhere we live.
1062
00:46:03,994 --> 00:46:04,995
Pretty much.
1063
00:46:04,995 --> 00:46:06,764
Yeah. We never.
1064
00:46:06,764 --> 00:46:08,932
Hey, there's.
1065
00:46:08,932 --> 00:46:09,566
Yeah, yeah.
1066
00:46:09,566 --> 00:46:10,768
Well, you saw. It.
1067
00:46:10,768 --> 00:46:13,370
Yeah.
1068
00:46:13,370 --> 00:46:14,938
So I feel you, brother.
1069
00:46:14,938 --> 00:46:17,441
Okay.
1070
00:46:17,441 --> 00:46:18,609
Amen.
1071
00:46:18,609 --> 00:46:19,977
All right. What else we got? Rob?
1072
00:46:19,977 --> 00:46:20,544
I think that's,
1073
00:46:20,544 --> 00:46:23,947
I think that should wrap it up, too.
1074
00:46:23,981 --> 00:46:25,315
I just want to make one last
1075
00:46:25,315 --> 00:46:27,017
one last point.
1076
00:46:27,017 --> 00:46:28,552
and I know a lot of contractors couldn't
1077
00:46:28,552 --> 00:46:29,787
go to because he had work.
1078
00:46:29,787 --> 00:46:30,687
My brothers,
1079
00:46:30,687 --> 00:46:31,188
there's, you know,
1080
00:46:31,188 --> 00:46:31,955
we had big plans
1081
00:46:31,955 --> 00:46:32,322
that they're going
1082
00:46:32,322 --> 00:46:33,924
to come down there and meet me there,
1083
00:46:33,924 --> 00:46:35,592
but they got busy and had to take jobs,
1084
00:46:35,592 --> 00:46:36,927
and they couldn't make it either.
1085
00:46:36,927 --> 00:46:37,427
And I'm.
1086
00:46:37,427 --> 00:46:38,629
I'm kidding with you, Rob.
1087
00:46:38,629 --> 00:46:39,263
But,
1088
00:46:39,263 --> 00:46:40,731
I know a lot of guys would love to go.
1089
00:46:40,731 --> 00:46:43,000
And just the things I, you know, it
1090
00:46:43,000 --> 00:46:44,201
just sometimes it doesn't work out.
1091
00:46:44,201 --> 00:46:45,836
You get too busy to go.
1092
00:46:45,836 --> 00:46:47,271
I totally get that.
1093
00:46:47,271 --> 00:46:50,274
I want to say that I saw so many people
1094
00:46:50,474 --> 00:46:52,442
that, good
1095
00:46:53,544 --> 00:46:56,380
contractors and friends and and clients
1096
00:46:56,380 --> 00:46:57,981
and customers and stuff
1097
00:46:57,981 --> 00:47:00,584
that it it really warms your heart.
1098
00:47:00,584 --> 00:47:01,718
to get a chance to see everybody.
1099
00:47:01,718 --> 00:47:03,387
You never get you never. It's a blur.
1100
00:47:03,387 --> 00:47:04,755
You never like. Really. Schumacher.
1101
00:47:04,755 --> 00:47:05,522
One for the year.
1102
00:47:05,522 --> 00:47:07,357
We should talk about those later on.
1103
00:47:07,357 --> 00:47:08,559
he won for the year,
1104
00:47:08,559 --> 00:47:09,660
and I want to congratulate him.
1105
00:47:09,660 --> 00:47:11,662
I barely had time to see him.
1106
00:47:11,662 --> 00:47:13,430
And I mean, so many of these people
1107
00:47:13,430 --> 00:47:14,998
I wanted to spend time with,
1108
00:47:14,998 --> 00:47:16,166
I didn't get to.
1109
00:47:16,166 --> 00:47:17,768
And this is always a downside
1110
00:47:17,768 --> 00:47:20,404
of getting running a thousand
1111
00:47:20,404 --> 00:47:23,373
thousand different directions.
1112
00:47:23,373 --> 00:47:25,375
And,
1113
00:47:25,375 --> 00:47:26,743
so, hats off to the.
1114
00:47:26,743 --> 00:47:29,213
Anyway.
1115
00:47:29,213 --> 00:47:30,547
Congratulations.
1116
00:47:30,547 --> 00:47:32,349
two members were inducted
1117
00:47:32,349 --> 00:47:35,352
into the Hall of Fame.
1118
00:47:39,656 --> 00:47:40,090
What is it?
1119
00:47:40,090 --> 00:47:41,758
What is this giving me now?
1120
00:47:41,758 --> 00:47:42,759
John Roy.
1121
00:47:42,759 --> 00:47:44,294
John Roy with Trinity.
1122
00:47:44,294 --> 00:47:45,229
what a legacy.
1123
00:47:45,229 --> 00:47:46,930
I think the only first guy
1124
00:47:46,930 --> 00:47:48,999
that father and son were inducted to.
1125
00:47:48,999 --> 00:47:49,900
His father was also
1126
00:47:49,900 --> 00:47:50,901
one of the first inductees
1127
00:47:50,901 --> 00:47:52,269
into the Hall of Fame.
1128
00:47:52,269 --> 00:47:54,271
You talk about a guy
1129
00:47:54,271 --> 00:47:55,873
that is, just a stand up
1130
00:47:55,873 --> 00:47:56,773
class guy who's,
1131
00:47:56,773 --> 00:47:58,508
who's given a lot to this industry
1132
00:47:58,508 --> 00:48:00,010
and, and,
1133
00:48:00,010 --> 00:48:01,812
super good guy and a great,
1134
00:48:01,812 --> 00:48:03,413
great, great,
1135
00:48:03,413 --> 00:48:05,015
spokesman for our industry,
1136
00:48:05,015 --> 00:48:06,550
Chris, is a congratulations.
1137
00:48:06,550 --> 00:48:08,919
Also, inductee in the Hall of Fame.
1138
00:48:08,919 --> 00:48:09,286
It's done
1139
00:48:09,286 --> 00:48:11,521
so much with the NWA and,
1140
00:48:11,521 --> 00:48:14,391
they have a podcast, and he's done
1141
00:48:14,391 --> 00:48:16,693
so much for charities and stuff, and,
1142
00:48:16,693 --> 00:48:19,630
and, super successful contractor.
1143
00:48:19,630 --> 00:48:21,798
So, hats off to those guys
1144
00:48:21,798 --> 00:48:22,532
and all the floor.
1145
00:48:22,532 --> 00:48:23,667
The year winners.
1146
00:48:23,667 --> 00:48:25,736
loved it.
1147
00:48:25,736 --> 00:48:27,971
The NWA did a great job recreating.
1148
00:48:27,971 --> 00:48:28,238
Or.
1149
00:48:28,238 --> 00:48:30,240
Semi recreating one of the guys at one.
1150
00:48:30,240 --> 00:48:32,109
And he talked about that. Very cool.
1151
00:48:32,109 --> 00:48:33,744
So there you go Rob.
1152
00:48:33,744 --> 00:48:34,745
That's all I got.
1153
00:48:34,745 --> 00:48:36,280
That's all you got.
1154
00:48:36,280 --> 00:48:36,713
Get better.
1155
00:48:36,713 --> 00:48:37,881
I know you're coughing and struggling.
1156
00:48:37,881 --> 00:48:39,049
I appreciate you making it
1157
00:48:39,049 --> 00:48:41,051
even though you're not feeling good.
1158
00:48:41,051 --> 00:48:42,019
And I'm on vacation.
1159
00:48:42,019 --> 00:48:44,388
Today is my first day of my vacation. So.
1160
00:48:46,957 --> 00:48:48,091
I'll be working all day.
1161
00:48:48,091 --> 00:48:49,826
there's. That's just the way it is.
1162
00:48:49,826 --> 00:48:50,994
You know how it goes, brother.
1163
00:48:50,994 --> 00:48:51,428
All right.
1164
00:48:51,428 --> 00:48:52,129
Thank you very much.
1165
00:48:52,129 --> 00:48:52,930
Thank you for our listeners
1166
00:48:52,930 --> 00:48:53,363
for listening.
1167
00:48:53,363 --> 00:48:54,998
We super really appreciate it.
1168
00:48:54,998 --> 00:48:56,433
I've never said super. Really before.
1169
00:48:56,433 --> 00:48:57,634
It sounded kind of a little, it's
1170
00:48:57,634 --> 00:48:59,369
what we get by just saying that,
1171
00:48:59,369 --> 00:49:01,204
but we do appreciate it.
1172
00:49:01,204 --> 00:49:02,005
And, please
1173
00:49:02,005 --> 00:49:03,707
stay tuned for another episode.
1174
00:49:03,707 --> 00:49:04,808
It's been another episode of
1175
00:49:04,808 --> 00:49:06,410
On the Floor of the Wayne and Rob.
1176
00:49:06,410 --> 00:49:07,210
I got that backwards.
1177
00:49:07,210 --> 00:49:08,078
Did you get the drill?
1178
00:49:08,078 --> 00:49:09,479
Thanks, guys. Take care. Bye bye.