Guest Lenny Hall with Endurance Floor Company, Inc., chats with Wayne and Rob about several topics, including how to set yourself up to provide exceptional service and get paid for it, how to factually educate homeowners and provide pain point solutions, and what you should not do in contracts. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/
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Hello.
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Welcome to another award
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winning episode of On the Floor
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with Wayne and Rob.
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I'm Wayne Highlander,
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from Bona Adhesives.
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All right,
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Rob, we got a lot to talk about today.
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We're going to talk about swingers,
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Broken glass and Lenny Hall.
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How about that?
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All right.
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It does.
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Kind of like a.
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Not swingers,
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but actually,
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he did do a breakdancing,
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stuff in the past.
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We talked about before.
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And another life,
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but, my, my brother moved to,
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Tennessee not long ago,
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like, three months ago.
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He met his neighbor for the first time.
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That's cool. Right?
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They invited him over.
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Over for,
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He said, hey,
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we're going to smoke some meat.
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And, what's the football game
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if you want to come over?
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Well, Rob,
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there's winger's.
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And,
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Smoked wheat.
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No. Meat. Meat?
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Yeah. Yeah.
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Meat. Yeah. Yes.
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Yes. Smoked.
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Smoked meat.
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And watch a football game.
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Yeah, yeah.
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How about that?
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Interesting way to meet your neighbors.
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I sometimes you don't need to know
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everything about your neighbors.
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But that's kind of a weird for him.
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And,
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That's perfect.
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Yeah.
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Yeah.
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Yeah.
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Yep.
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There you go.
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Yeah.
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Yeah.
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Yes. Yeah I hear you.
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Yeah.
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Yeah.
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Yeah.
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Yeah.
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Yeah.
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All right.
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Let's talk about flaws.
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Absolutely.
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Hey we had a podcast the other day
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and I mentioned in the podcast
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about doing beards
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and everything
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and, and,
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you know, some people getting jobs
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just because of the reputation.
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And they'll do things
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that other people don't do.
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And I mentioned Lenny Howe's,
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job that he's on where he's
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I think it was probably like 500
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bags of, self leveling.
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And, and then,
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I spoke to Lenny and, and,
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he goes, yeah,
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we can talk about their job.
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He happy to talk about that job.
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So, Lenny, thank you for doing that.
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I I've got some questions for you
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on that job.
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And, well, first of all, your contract
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I really like.
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You know,
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I often say
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it's just as important to say
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in your contract
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what you're not going to do
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as well as what you're going to do.
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And you mean
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you got a lot of confidence
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in your contract, man.
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You have a lot of stipulations in there,
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and I, I love it,
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you know,
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so if you maybe
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want to talk about some of those things
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first, what you want,
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what you don't, you know,
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but putting stuff in there
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that you're not going to do.
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Okay.
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Hold that thought right there though.
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So?
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So sometimes contractors will say,
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you know put two coats on,
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hold off on the last coat
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until everything's done. And come back.
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Put the last coat on.
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Are you are you good with that or.
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No.
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Yeah.
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Yeah.
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I couldn't agree with you more.
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I don't, I don't like that philosophy.
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Yeah.
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Come back after we get done.
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And because that you're right
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then there's scuffs and specks of paint
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and everything.
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I expect you to
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And the other thing is too is there's a,
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there's a feeling in their head that.
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Well, yeah,
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if we scuff it, they're going to,
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they're going to come back again anyhow.
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So.
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Yeah.
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Yeah.
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How about cutting doors,
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indoor gyms and that kind of stuff?
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Yeah.
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Yeah.
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Good deal.
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So.
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Yeah.
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And we're not going to talk about
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all the ones you have in here.
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But then there's a lot
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there's a lot in here.
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And what I,
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what it shows me
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is a very confident contractor
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because when you're not confident
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and you're, you're young
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or you're new
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and business, whatever,
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you're going to do all these things
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because you haven't been built yet.
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You know what? I mean?
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Or because you think, oh,
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if I say these things,
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you're going to think I'm a prima donna,
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or they're going to think
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that I don't want to do this, that
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and the other,
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but it's really smart business.
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And one.
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Yes, yes, yes.
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Rob. Yes.
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What you have here is contractors
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who disconnect
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and reconnect
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any appliance and electrical
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and water services,
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which I think is awesome too,
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even refrigerators.
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I mean, I mean, how many, how many?
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Water, in the
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refrigerator, the copper water lines
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of course we have.
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It's going flaws
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and and they're so touchy.
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Don't touch them.
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Don't take on that responsibility.
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Yep, yep.
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All right.
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So, so I want to
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really wanted to make that point.
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And I think of all of these
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we talked about today
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I think there's
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one of the most important things
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is having the confidence to just,
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you know,
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set the parameters of what you will
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and will not do.
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People will let you be
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as dumb as you want right?
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They will absolutely have no problem.
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No guardrails about you being dumb.
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If you they'll
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they'll let you be as dumb as you
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you want to be.
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But that's why
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looking out for your own business
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and your own,
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by putting
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all these stipulations in here,
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I think is fantastic
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right off the bat, Lenny,
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just really just you
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you said you use 542 bags or something
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like that. Self-leveling.
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Okay.
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What did you estimated to be?
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I don't know.
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Yeah.
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I mean, I'm actually.
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That was one thing that always scared me.
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You know, that we didn't.
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We did self-leveling,
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but we didn't do a lot of it.
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So, you know, on straightforward jobs,
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it was easy for me to figure out,
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you know,
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fairly pretty easy to figure out.
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Okay, here's
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how much we're going to need.
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But I've also been on complicated jobs.
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You can
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you can lose a lot of money
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on a self-leveling.
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So maybe you can talk about that.
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Lenny, when you like,
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you're working
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in, This is a condo situation, right?
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Yeah.
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Well,
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yeah.
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That's what city of what?
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Miami.
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Oh, I got, you know, did. Okay. Yeah.
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Okay.
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Not a bit.
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So let me ask you this.
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So would you look at logistically,
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when you're charging,
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Do you take that into consideration
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when you're being the jobs?
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I got a it's a condo.
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Maybe we don't have an elevator.
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Whatever we have, it isn't working.
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We don't have a water
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set up easily to to mix everything.
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And, you know what I mean?
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The.
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Wow.
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Well, so there were.
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There were.
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There were other estimates on the job
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that the that,
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you weren't the only contractor to be
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this job.
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Correct?
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Yeah.
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So, And was it. Oh.
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Then they also,
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you have to know if they also specified
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a self-leveling in this type of thing.
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So there you go.
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That that I mean, that.
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Let's
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say the other guy got the bed
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and you didn't get the bed, right?
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And he's going to come in
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and maybe he thinks, oh, maybe
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we got to do a little self-leveling
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or whatever.
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I don't know what you charge for
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the self-leveling part of that job,
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but if he didn't plan on it,
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he would have lost his butt,
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or else he would have had in a very,
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very, very expensive
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condo with very expensive furniture
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and everything, and everything
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is going to sit on top of it.
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It's going to teeter
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and not be level and flat and everything.
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Then then you have another conversation.
289
00:19:24,830 --> 00:19:27,599
So are you saying you got $48,000
290
00:19:27,599 --> 00:19:30,602
or self level?
291
00:19:34,506 --> 00:19:36,074
Look at them.
292
00:19:36,074 --> 00:19:37,109
Look at the money. That was.
293
00:19:49,321 --> 00:19:50,989
So that's how much.
294
00:19:50,989 --> 00:19:51,924
That's how much money
295
00:19:51,924 --> 00:19:54,059
was left on the table.
296
00:19:54,059 --> 00:19:57,062
And.
297
00:20:10,542 --> 00:20:13,545
Yeah.
298
00:20:19,651 --> 00:20:20,986
Yeah.
299
00:20:20,986 --> 00:20:23,956
Wow.
300
00:21:10,335 --> 00:21:13,305
I.
301
00:21:14,006 --> 00:21:15,874
Yeah.
302
00:21:15,874 --> 00:21:18,877
So.
303
00:21:33,859 --> 00:21:36,862
Yeah.
304
00:21:40,966 --> 00:21:41,633
Yeah.
305
00:21:41,633 --> 00:21:44,636
Yeah.
306
00:21:52,144 --> 00:21:53,679
So, on
307
00:21:53,679 --> 00:21:55,247
the on the job was it was
308
00:21:55,247 --> 00:21:56,715
it was over 2000ft².
309
00:21:56,715 --> 00:21:59,685
You say 2300. Okay.
310
00:21:59,718 --> 00:22:01,386
So, on a job like that,
311
00:22:01,386 --> 00:22:02,220
you you're,
312
00:22:02,220 --> 00:22:03,755
you want to kind of go through
313
00:22:03,755 --> 00:22:04,489
someone that doesn't
314
00:22:04,489 --> 00:22:05,691
do a lot of self leveling,
315
00:22:05,691 --> 00:22:07,793
maybe like 3 or 4 tips
316
00:22:07,793 --> 00:22:08,327
that, you know,
317
00:22:08,327 --> 00:22:09,461
there's there's grinding high
318
00:22:09,461 --> 00:22:10,996
spots, there's grinding to slab.
319
00:22:10,996 --> 00:22:12,831
There's, you know, filling those spots.
320
00:22:12,831 --> 00:22:14,132
They're setting, your,
321
00:22:14,132 --> 00:22:16,201
your points of accuracy.
322
00:22:16,201 --> 00:22:17,803
And you had to meet the elevator. Right.
323
00:22:17,803 --> 00:22:19,271
You had to do that a different height
324
00:22:19,271 --> 00:22:20,205
that you had to hit.
325
00:22:20,205 --> 00:22:21,973
So maybe you can kind of talk about that.
326
00:23:49,060 --> 00:23:49,928
Right.
327
00:23:49,928 --> 00:23:52,931
Right.
328
00:24:02,908 --> 00:24:03,308
Right.
329
00:24:03,308 --> 00:24:04,876
You can't argue with that.
330
00:24:04,876 --> 00:24:06,511
Yeah.
331
00:24:06,511 --> 00:24:09,915
So the other thing this does now.
332
00:24:09,915 --> 00:24:11,116
So when you get it all
333
00:24:11,116 --> 00:24:14,386
set and level and all that flattened,
334
00:24:15,420 --> 00:24:16,755
what it does now is sets
335
00:24:16,755 --> 00:24:18,423
you up for a great install.
336
00:24:18,423 --> 00:24:19,691
Now, you,
337
00:24:19,691 --> 00:24:21,393
you know, now this the other thing.
338
00:24:21,393 --> 00:24:22,627
So if you hadn't done the job
339
00:24:22,627 --> 00:24:23,528
right, if he had
340
00:24:23,528 --> 00:24:24,830
oh what's up level couple of years
341
00:24:24,830 --> 00:24:25,397
whatever.
342
00:24:25,397 --> 00:24:27,132
Now you've got the additional anxiety
343
00:24:27,132 --> 00:24:30,368
and worry of popping some floors,
344
00:24:30,735 --> 00:24:31,536
because,
345
00:24:31,536 --> 00:24:31,770
you know,
346
00:24:31,770 --> 00:24:32,871
you got home spots
347
00:24:32,871 --> 00:24:34,206
or the floor is up and down.
348
00:24:34,206 --> 00:24:35,407
Adhesive isn't grabbing it
349
00:24:35,407 --> 00:24:35,941
here and there,
350
00:24:35,941 --> 00:24:37,108
and and it's just,
351
00:24:37,108 --> 00:24:38,009
you know, the boards
352
00:24:38,009 --> 00:24:39,845
going together, sliding together.
353
00:24:39,845 --> 00:24:40,612
Now you've got that.
354
00:24:40,612 --> 00:24:41,880
You put that on your installers.
355
00:24:41,880 --> 00:24:42,848
Now do you have to
356
00:24:42,848 --> 00:24:44,449
fight to a bad subfloor?
357
00:25:46,177 --> 00:25:47,512
You want to spouse on that there.
358
00:25:47,512 --> 00:25:50,515
Rub.
359
00:28:38,116 --> 00:28:38,917
That's interesting.
360
00:28:38,917 --> 00:28:40,518
You're in Florida saying that.
361
00:28:40,518 --> 00:28:42,220
And everybody would have said
362
00:28:42,220 --> 00:28:43,154
completely opposite
363
00:28:43,154 --> 00:28:45,256
of what you're saying right now.
364
00:28:45,256 --> 00:28:48,226
Yeah, yeah.
365
00:28:50,128 --> 00:28:50,729
Before we go
366
00:28:50,729 --> 00:28:52,030
any further, Lenny,
367
00:28:52,030 --> 00:28:52,964
I mean, most people know
368
00:28:52,964 --> 00:28:54,165
you're very recognizable
369
00:28:54,165 --> 00:28:54,799
in this industry.
370
00:28:54,799 --> 00:28:56,768
You've given a lot back to this industry,
371
00:28:56,768 --> 00:29:00,872
but but but, yeah,
372
00:29:00,872 --> 00:29:01,206
I know
373
00:29:01,206 --> 00:29:02,507
you put a lot of information
374
00:29:02,507 --> 00:29:04,175
out there in videos to help contractors
375
00:29:04,175 --> 00:29:05,176
on Instagram and stuff.
376
00:29:05,176 --> 00:29:05,977
So you want to
377
00:29:05,977 --> 00:29:07,879
see how people can can get Ahold
378
00:29:07,879 --> 00:29:10,081
of that kind of information?
379
00:29:10,081 --> 00:29:13,084
Well, we got you.
380
00:30:15,346 --> 00:30:15,680
Yeah.
381
00:30:15,680 --> 00:30:17,549
And you're. You're very kind to do that.
382
00:30:17,549 --> 00:30:18,349
I know you do that.
383
00:30:18,349 --> 00:30:19,651
And you're very,
384
00:30:19,651 --> 00:30:21,085
You give back a lot to the industry,
385
00:30:21,085 --> 00:30:23,388
and I know you're involved with the,
386
00:30:24,589 --> 00:30:26,825
basketry.
387
00:30:26,825 --> 00:30:29,828
Yeah, yeah, yeah.
388
00:30:56,387 --> 00:30:59,390
I.
389
00:31:12,837 --> 00:31:15,673
Okay, but.
390
00:31:15,673 --> 00:31:18,676
Okay.
391
00:31:31,356 --> 00:31:32,490
Wow.
392
00:31:32,490 --> 00:31:35,493
That's that's.
393
00:31:48,406 --> 00:31:50,375
Yeah.
394
00:31:50,375 --> 00:31:53,378
There you go.
395
00:32:02,453 --> 00:32:03,922
Hey, Lenny, what would you say?
396
00:32:03,922 --> 00:32:04,122
Yeah.
397
00:32:04,122 --> 00:32:04,789
Now, obviously
398
00:32:04,789 --> 00:32:06,124
you charge for your work, right? Yeah.
399
00:32:06,124 --> 00:32:06,491
You mean
400
00:32:06,491 --> 00:32:08,092
you're not going to get Lenny Holiday
401
00:32:08,092 --> 00:32:10,194
at a bargain?
402
00:32:10,194 --> 00:32:13,164
Rightfully so.
403
00:32:13,631 --> 00:32:14,032
Yeah.
404
00:32:14,032 --> 00:32:15,500
So what would you say to people
405
00:32:15,500 --> 00:32:16,868
that say I struggle
406
00:32:16,868 --> 00:32:18,102
and I hear this a lot, you know,
407
00:32:18,102 --> 00:32:18,870
especially with, like,
408
00:32:18,870 --> 00:32:20,405
dealing with contractors.
409
00:32:20,405 --> 00:32:21,172
Oh, in this area,
410
00:32:21,172 --> 00:32:22,006
you can only charge
411
00:32:22,006 --> 00:32:23,174
so much for contractors.
412
00:32:23,174 --> 00:32:24,208
They won't pay more than that.
413
00:32:24,208 --> 00:32:24,976
Or or
414
00:32:24,976 --> 00:32:26,444
I just can't get my price up or this
415
00:32:26,444 --> 00:32:29,147
or this market only pays X amount.
416
00:32:29,147 --> 00:32:30,715
What would you say to someone is like
417
00:32:30,715 --> 00:32:32,483
once you get their margins up?
418
00:32:32,483 --> 00:32:34,452
419
00:32:34,452 --> 00:32:37,455
And.
420
00:34:31,469 --> 00:34:33,638
Yep.
421
00:34:33,638 --> 00:34:34,806
And so what are some of the
422
00:34:34,806 --> 00:34:36,407
other challenges you have on this job?
423
00:34:55,593 --> 00:34:58,596
Well.
424
00:35:09,373 --> 00:35:12,376
Nice.
425
00:35:13,411 --> 00:35:16,414
Well.
426
00:38:13,924 --> 00:38:16,927
So.
427
00:38:22,333 --> 00:38:23,534
Wow.
428
00:38:23,534 --> 00:38:25,236
So? So, The filter. You.
429
00:38:25,236 --> 00:38:26,637
You bring filters with you
430
00:38:26,637 --> 00:38:29,640
and put them over top of their system.
431
00:38:43,154 --> 00:38:46,157
Yeah.
432
00:39:18,089 --> 00:39:21,092
Yeah.
433
00:39:21,726 --> 00:39:24,729
So, what is just a negative?
434
00:39:27,832 --> 00:39:29,900
Amount of money for you?
435
00:39:29,900 --> 00:39:32,903
The research
436
00:39:33,070 --> 00:39:34,105
areas of peace of mind
437
00:39:34,105 --> 00:39:36,474
you give your clients just is gone.
438
00:39:36,474 --> 00:39:38,709
And when you found their pain point
439
00:39:38,709 --> 00:39:41,045
of, of the millwork of the,
440
00:39:41,045 --> 00:39:41,278
you know,
441
00:39:41,278 --> 00:39:43,314
spending that much money on millwork,
442
00:39:43,314 --> 00:39:46,150
and it's going to sit on your floor.
443
00:39:46,150 --> 00:39:46,717
Why would you wouldn't
444
00:39:46,717 --> 00:39:47,618
want a wonky floor?
445
00:39:47,618 --> 00:39:48,085
I mean, I don't know
446
00:39:48,085 --> 00:39:49,453
how you come behind that.
447
00:39:49,453 --> 00:39:50,621
And when you bring in the transit
448
00:39:50,621 --> 00:39:51,021
and everything
449
00:39:51,021 --> 00:39:54,024
and show them with data and facts,
450
00:39:54,125 --> 00:39:56,694
I mean, that's that that's being a job
451
00:39:56,694 --> 00:39:58,162
as a pro
452
00:39:58,162 --> 00:39:59,397
and elevating yourself
453
00:39:59,397 --> 00:40:00,364
from everybody else.
454
00:40:22,386 --> 00:40:25,389
But.
455
00:41:35,860 --> 00:41:38,863
Yeah.
456
00:41:42,099 --> 00:41:42,900
Very nice.
457
00:41:42,900 --> 00:41:44,802
Wow. Well. Let him.
458
00:41:44,802 --> 00:41:45,536
Well, Lenny,
459
00:41:45,536 --> 00:41:45,870
I mean,
460
00:41:45,870 --> 00:41:48,038
you're a wealth of information, man,
461
00:41:48,038 --> 00:41:50,274
and I really, really appreciate you,
462
00:41:50,274 --> 00:41:51,709
sharing this with everybody.
463
00:41:51,709 --> 00:41:53,511
I think it'll help a lot of people.
464
00:41:53,511 --> 00:41:54,812
It's always interesting to me
465
00:41:54,812 --> 00:41:55,880
to catch up with you and,
466
00:41:55,880 --> 00:41:57,214
of some of the projects you're working
467
00:41:57,214 --> 00:42:00,217
on, and, and, so thank you very.
468
00:42:01,619 --> 00:42:04,622
Okay.
469
00:43:17,494 --> 00:43:19,463
A,
470
00:43:19,463 --> 00:43:20,798
how about recording on the job
471
00:43:20,798 --> 00:43:21,098
when you're,
472
00:43:21,098 --> 00:43:23,133
when you're doing recordings on the job
473
00:43:23,133 --> 00:43:25,769
as you go along is, is that in the.
474
00:43:25,769 --> 00:43:27,605
Can you put that in the contract?
475
00:43:27,605 --> 00:43:28,372
Is that okay to do?
476
00:43:28,372 --> 00:43:31,375
Or maybe even talk about that?
477
00:44:17,521 --> 00:44:18,022
Okay.
478
00:44:18,022 --> 00:44:20,457
I like your style.
479
00:44:20,457 --> 00:44:21,358
Well, again.
480
00:44:21,358 --> 00:44:22,960
Lenny, thank you very much.
481
00:44:22,960 --> 00:44:23,727
Lenny Allwood.
482
00:44:23,727 --> 00:44:24,628
Endurance floors,
483
00:44:24,628 --> 00:44:26,130
the wealth of information.
484
00:44:26,130 --> 00:44:26,964
And, appreciate
485
00:44:26,964 --> 00:44:27,564
you really, really
486
00:44:27,564 --> 00:44:28,499
appreciate you being on
487
00:44:29,833 --> 00:44:30,267
your.
488
00:44:30,267 --> 00:44:32,369
Yeah,
489
00:44:32,369 --> 00:44:35,372
yeah, yeah.
490
00:44:42,112 --> 00:44:45,115
There you go.
491
00:44:45,149 --> 00:44:45,449
All right.
492
00:44:45,449 --> 00:44:47,217
Lenny, thank you very much, man.
493
00:44:47,217 --> 00:44:48,886
We'll see you down the road.
494
00:44:48,886 --> 00:44:49,920
Yep, yep.
495
00:44:49,920 --> 00:44:50,788
You do take care.
496
00:44:50,788 --> 00:44:53,757
Bye bye.
497
00:44:53,757 --> 00:44:55,292
And there's been another episode
498
00:44:55,292 --> 00:44:56,994
of On the Floor with Wayne and Rob.
499
00:44:56,994 --> 00:44:58,495
Please stay tuned for another episode.