Wayne and Rob discuss the impending slow down and what you can do to set yourself apart from your competition.
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Hello.
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Welcome to another episode of On the Floor
with Wayne and Rob.
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I'm Wayne Highlander.
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National Sales manager for Bona Adhesives.
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And I'm Rob Johnson from Bona Training.
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I'm good but how are you doing?
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Where are you this week?
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I'm home and I'm not doing fantastic.
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My buddy.
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Rob. Rob,
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I, I think everybody
has one of these stories
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and unfortunately, I've gone through life
62 years without having one my, my own.
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And I think I finally I know I do.
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I finally have one.
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Everybody has a nightmare of a story
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like, oh, you're expecting a child.
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Oh, no, actually, I'm not. I'm not.
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I mean, I've gone through my entire life
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not not having that story, and I, I.
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When's the baby due?
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Yeah. Hey, when's the baby due?
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I didn't do that. What?
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I didn't.
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I didn't do that.
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But wow, Rob,
this has been a disaster, man.
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I'm going to interrupt you for 1/2, okay?
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My family has a name for
that because I am the king.
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I am the king of that.
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And my family calls it dad just nonsense.
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Somebody.
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Oh, no, it's that common.
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It's that common.
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Okay, now, don't forget your story.
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I'm going to cut you off quick story.
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We're in a restaurant.
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We're in a mexican restaurant,
me, Pauline and Rebecca.
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And Rebecca has given it to me. Right.
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And the waitress comes over
and Rebecca is just
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be bopping all over me, slamming me.
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I look at the waitress and I go, I hope
you don't talk to your dad like this.
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No. She leans down in real close and goes,
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My father and I haven't talked in 14
years.
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He didn't like me. I didn't like it.
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And then we got her whole life story
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and Rebecca is kicking me under the table.
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And as soon as she walks away, she goes,
No way does it better than you, Dad.
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Nobody.
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Nobody does it better than you.
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I thought you going to say
she said my dad just passed away.
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I wish she had.
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Yeah.
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It would have been quick and I'm sorry.
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Yeah.
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I have somebody I know a friend of mine.
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They called me and. He.
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He he had this experience where he
he went to
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somebody's house, said he,
and confided some information in.
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Right.
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Some very personal information
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that he was with a long time friend,
someone he knew
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no, knew forever and was,
you know, saying some very personal stuff.
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Right.
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And when he left, that guy's wife
who was there
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in the next room in the kitchen
the whole time, got in a car and drove
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down to this other person's house
and just relayed the whole thing.
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I mean, stuff that he would not want any
of the I mean, it's horrible, isn't it?
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Why would he do that?
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It it was she did that.
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The guy's wife did that.
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Oh, man.
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You know what I mean?
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So he's telling something very personal,
very family thing, very personal thing
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to this person.
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And, you know, I knew him forever.
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I mean, you know,
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they're in each
other's lives for a long time.
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And when he got done,
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it was very obvious that that lady went
drove down right down to that
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that other person's house,
somebody else's house, and
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relayed the whole story.
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And it which caused a complete divide
in the family.
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I mean, as Eric,
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trust me when I tell you it's irreparable.
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Okay.
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So he's telling me this and
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he's telling me this
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is like I just
I mean, I don't know what to do about it.
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I feel I mean, I feel awful about this.
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I want I mean, why would you do that?
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It's awful.
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And, you know,
and he's not a very he's not
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he don't talk a lot, you know,
I mean, he doesn't
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express his feelings
very well, is what I'm saying.
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So I took it upon myself.
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I thought like, okay, he's looking for me
to have a solution for this.
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You know how to fix it.
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So I said, you know,
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if you want,
I can write something for you.
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And if you want to text her or whatever
and just tell her this, you know, you can
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you can just I'll send it to you
and then you can send it to her.
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And he was like, What do you like what?
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I said, All right, well, let's see.
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Like, how about like,
you know, I'm I'm very disappointed.
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I thought when I when I poured
my heart out to you, I was in a safe place
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among friends that I could
I could share this this information.
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And I was really horrified
to find out that you you
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then went and shared it
with somebody else.
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And and I just felt like we had
a friendship that didn't have to happen.
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He goes, Yeah, yeah,
I like that. That's good.
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That's all right.
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I'll takes it out to you
and then you go ahead and send it.
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You can do it,
you know, send it to that person.
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Okay, now this guy's in construction ads.
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Important to know that. So
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he says, Great.
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So I write out a beautiful
everything I just told you.
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Okay, very.
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I mean, it was, you know, when you're on
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and you're writing something like,
wow, this is this is this is really good.
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Okay.
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The only problem
I started with. Dear blank.
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Oh, dear.
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Unbelievable.
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Yeah. As a joke, though.
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As a joke. I'm hoping this was as a joke.
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Of course, as a joke.
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And then I said that joke.
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I sent it to him
and I said, Hey, you might want to edit
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this lol because he's that type of guy.
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We have that kind of relationship. Right.
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Right.
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And Negocios, he's laughing, whatever.
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And he goes, Hey, thanks a lot.
I appreciate it.
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I never thought anything about it.
I go off and mow the lawn.
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About an hour
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later, he calls you back,
goes, Oh, my God, Wayne.
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Oh, my God.
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Look at what he owes.
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I sent it to her.
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I said, okay, good.
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I need you to respond. To goes.
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He goes, No, I mean, I sent everything
you just so we ended it right?
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You took out what I he goes, No,
I just sent what you sent straight to her.
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Oh my God. I said, What?
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What why would you do that?
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Yes. Oh,
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yes. Oh, my God.
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I don't know what I'm going to do.
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I just I don't know what I'm going to do.
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He was desperate.
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So I go, I mean, I don't
I don't know what to tell you, man.
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I mean, I told you ended it, right?
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You heard me say, you got to edit this.
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You know, I don't know why you would have
sent the whole thing like that and
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so I say, Hey, man, I don't know.
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I don't know what to say, man.
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But if you ever need anything else,
just call me.
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What you want.
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Well, you've already screwed his life up.
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When you screw it up again, watch. Right.
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Wayne Highlander special?
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Yeah.
I had another letter on top of the letter.
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Yeah, I. Have.
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I don't even know that.
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I don't want to know the outcome of this.
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I know you have just you.
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I put myself in a place
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I shouldn't have put my
I should have just said, Hey, man, sorry.
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Well, I should not have interjected myself
to try to do the right thing.
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So you just can't help yourself.
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Kenya I'm a nice guy, Rob.
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You can't help yourself.
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Stray dogs, stray cats write letters
from people that that have that.
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Didn't really need any help.
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Yeah, all right.
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And it's that witty sense of humor
that got you in trouble.
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Yeah. There you go.
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That's what's got you in the trouble.
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All right, Rob, we are.
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I think the writing's on the wall,
although I don't think there's a
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I don't think
we're in that bad of a place.
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But I think contractors are seeing signs
of a looming slowdown.
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Oh, I think we maybe should talk about
how you can protect yourself.
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I mean, you think about it, Rob,
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we didn't have to hunt
for the last five years, right?
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I mean. Yeah, and you didn't have to.
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You there was
there was a lot of work out there.
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I mean, everybody was turning down work
and what have you and
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and business was good.
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And all of a sudden,
it looks like things are starting to slow
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down.
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People are going to have to learn
how to hunting it.
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Yeah, awful. Well, maybe.
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Maybe. Yeah, maybe.
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Well, hey.
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The stronger your business is, the less
likely you'll be affected by risks.
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I mean, if they do have these unforeseen
events do happen or whatever,
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and strengthen your business.
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It doesn't
just involve financial management.
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I mean, it also includes strategies
to retain and broaden
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your customer base
and market your business more affordably.
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Definitely it. Yeah.
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And I think as as part of the process,
you should review if your technology
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will increase your efficiency and reduce
costs and callbacks and stuff like that.
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And I think, Rob,
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I mean, I know I don't want to say
we beat it to death, but damn it,
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the power drive, the green guard, gold
and the and those type of things.
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And your unique equipment like that
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can separate you from the crowd.
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There's
a higher demand for green building.
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And I think the shutdown in 2020
allowed us to see in a very short time
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the kind of impact
our emissions have on the environment.
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Unlike any other event in history that
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is brought
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sustainability and issues
of sustainability to the forefront.
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So I just think that, you know,
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we remember the worst
the worst in my career was 27.
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And you probably remember those days.
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I mean, that,
that the only thing to live through.
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Yeah the very ugly that was the big ugly.
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Yeah. Yeah.
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So I think maybe we could talk
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about some ways to protect yourself
and set yourself aside.
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I really do think you have to hit
to sustainability thing then I just it's
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just used to be kind of a nice have nice,
you know nice thing to talk about.
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Some people resonate and it's
turned into something much more than that.
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Right.
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Well, you know, you touched on
you touched on and you just said it again.
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As I interrupt you, bring our goal.
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Okay, we're right off the bat.
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I'm doing a school this week.
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Really good class.
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You'd have a lot of fun with this class.
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This is I wasn't crazy as 13 students
that hate that number 13 but
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this is a really this is a great bunch
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and we've had some really good discussions
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about exactly
what you were going to greengart.
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And we really started one of the things
that we really started getting into during
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the class was even our PVC 2.0
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with the dual motors
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that have the dual HEPA
filter systems on their back.
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I mean, then if you're not talking
about that too, because right now,
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yeah, maybe
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possibly if something you know,
the economy, blah, blah, blah,
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but we might have to learn
how to hunt again, you know,
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and if you're going out hunting, we need
as many bullets in that gun as possible.
247
00:11:34,927 --> 00:11:36,962
And if you're talking about a,
248
00:11:37,997 --> 00:11:41,233
you know, even my
vacuum system, my you know,
249
00:11:42,301 --> 00:11:44,103
that's containment system
250
00:11:44,103 --> 00:11:48,040
has dual HEPA filter, right?
251
00:11:48,040 --> 00:11:51,877
Anything you can separate yourself
with, anything that differentiates
252
00:11:52,411 --> 00:11:56,148
where if it comes down to you
and another guys, Amazon as well,
253
00:11:56,148 --> 00:12:00,319
you know, this guy's
using the HEPA filter or he's using,
254
00:12:01,721 --> 00:12:05,191
you know, the adhesive that's going
to go under the floor that will be there.
255
00:12:05,191 --> 00:12:07,727
The lifetime of the floor.
256
00:12:07,727 --> 00:12:09,395
That's Green Guard certified gold.
257
00:12:09,395 --> 00:12:12,231
Green Guard gold certified. So yep, yep.
258
00:12:12,231 --> 00:12:17,536
I think it's definitely time to have so
because I think just what
259
00:12:17,536 --> 00:12:21,207
you said in the beginning of the show,
people haven't had to hunt for a while.
260
00:12:22,108 --> 00:12:23,042
Well, here's the thing.
261
00:12:23,042 --> 00:12:26,178
And you just brought this to my in my mind
right now, is
262
00:12:26,178 --> 00:12:29,882
that, you know,
I think it's not a bad idea.
263
00:12:29,882 --> 00:12:31,350
I wasn't even thinking about the HEPA
filter
264
00:12:31,350 --> 00:12:33,319
and the vacuum cleaners,
to be honest with you.
265
00:12:33,319 --> 00:12:35,888
But one of the scariest things
for people to have in
266
00:12:35,888 --> 00:12:38,958
the floor is that I know even my wife
is, oh, my God, what about the dust?
267
00:12:39,892 --> 00:12:43,662
So I get that out right right away
in the estimate and say, listen, I want
268
00:12:43,763 --> 00:12:46,232
I want to know how we handle the dust
because that is
269
00:12:46,332 --> 00:12:48,868
usually one of the biggest concerns
for homeowners.
270
00:12:48,868 --> 00:12:51,270
We have HEPA filter, vacuum cleaners,
blah, blah, blah
271
00:12:51,937 --> 00:12:53,773
and even go into the Tampico brush
272
00:12:55,241 --> 00:12:56,408
because dust, you
273
00:12:56,408 --> 00:12:59,478
know, gets in the finish
as much as you vacuum and vacuum,
274
00:12:59,745 --> 00:13:03,315
this machine will get right down
into the soft rain and pull that dust out.
275
00:13:03,682 --> 00:13:06,218
So it is a big deal to us
276
00:13:06,452 --> 00:13:10,456
and it makes a cleaner job
and a cleaner jobs, a better job and boom,
277
00:13:10,956 --> 00:13:14,527
great, great deal of sales presentation
you can do for the free for your clients.
278
00:13:15,361 --> 00:13:19,064
I mean, you wouldn't
want the first strategy
279
00:13:19,064 --> 00:13:22,168
to be lower, lowering your prices,
you know what I mean?
280
00:13:22,168 --> 00:13:26,172
That that they can 27 I think you know
the guys started dropping prices
281
00:13:26,172 --> 00:13:29,341
and I want to hold my prices
as long as I have fiercely as I can.
282
00:13:29,775 --> 00:13:31,877
Right. That's my that's my livelihood.
283
00:13:31,877 --> 00:13:35,414
I mean, I think the good news is
there's still a massive housing shortage
284
00:13:35,581 --> 00:13:41,020
in America, a massive like 5 million
or more houses that we need.
285
00:13:41,187 --> 00:13:42,188
There's a shortage.
286
00:13:42,188 --> 00:13:45,391
Is there it is
that we still have to have those homes.
287
00:13:45,391 --> 00:13:48,994
So I don't think this is going to be
as bad as what we saw in 27.
288
00:13:50,896 --> 00:13:51,363
But I
289
00:13:51,363 --> 00:13:54,333
think that, you know, it's a good time
to talk about
290
00:13:55,401 --> 00:13:56,836
protecting yourself a little bit.
291
00:13:56,836 --> 00:13:59,672
While you want to be prepared, right?
Yeah.
292
00:14:00,005 --> 00:14:01,774
You want to be prepared.
293
00:14:01,774 --> 00:14:05,244
You don't want to just have
this blindsided and go, oh, my God, didn't
294
00:14:05,244 --> 00:14:07,346
see it coming, right? Yep, yep.
295
00:14:08,013 --> 00:14:10,916
You know, one of the things
296
00:14:11,250 --> 00:14:13,919
we do pound this away right?
297
00:14:13,919 --> 00:14:16,021
We want to beat the Race to the Top.
298
00:14:16,021 --> 00:14:20,526
You want to be at that Race to the Top
pricing in your community
299
00:14:20,526 --> 00:14:24,663
wherever you're doing business and,
you know,
300
00:14:24,930 --> 00:14:27,032
the people who have money don't
301
00:14:28,367 --> 00:14:31,237
recessions don't hurt them as much.
302
00:14:31,237 --> 00:14:33,172
So if your clientele is the high end
303
00:14:33,172 --> 00:14:35,641
clientele,
if that's what you've been driving for
304
00:14:36,909 --> 00:14:39,812
or you haven't, that's
where you should be going because
305
00:14:41,180 --> 00:14:42,147
they're not going to get hit
306
00:14:42,147 --> 00:14:44,583
as bad
as, you know, some of the rest of us.
307
00:14:45,184 --> 00:14:47,019
Yeah. Yeah.
308
00:14:47,019 --> 00:14:48,821
And when we talked about Yeah.
309
00:14:48,821 --> 00:14:52,057
First, your, your, your, your equipment
and your sales presentation,
310
00:14:52,057 --> 00:14:53,559
I think for well, let's start with this.
311
00:14:53,559 --> 00:14:55,861
I think sales presentation starts first.
312
00:14:56,462 --> 00:14:58,163
You know, I really
313
00:14:59,431 --> 00:15:02,101
presenting myself
and the little things that like
314
00:15:02,201 --> 00:15:05,304
say like vacuum to me
just in fact, before you even said it,
315
00:15:05,938 --> 00:15:08,974
you don't even think about a big deal
with a vacuum, you know what I mean?
316
00:15:08,974 --> 00:15:11,210
In fact, in the floor,
everybody vacuums before.
317
00:15:11,210 --> 00:15:14,146
But if you can say you talk about
the HEPA filters and stuff like that
318
00:15:14,146 --> 00:15:17,549
and just talk about how much, you know,
it's important for you to vacuum
319
00:15:17,549 --> 00:15:20,052
the floors and create a clean jobsite.
320
00:15:20,853 --> 00:15:24,523
And I think from there, you look at your
the the other side of your business, the
321
00:15:24,523 --> 00:15:25,691
marketing and what have you.
322
00:15:26,992 --> 00:15:30,496
I, I didn't really realize this
until recently, but,
323
00:15:30,496 --> 00:15:32,598
you know, when you talk about
324
00:15:32,831 --> 00:15:36,035
being visible on the Internet,
I think 92% of all
325
00:15:36,035 --> 00:15:38,837
search
traffic clicks occur on the first page
326
00:15:39,872 --> 00:15:44,009
of the results, and 67% of those clicks
go to the first five.
327
00:15:45,044 --> 00:15:47,313
Search results
328
00:15:47,313 --> 00:15:50,215
for they are 92% of all search
traffic clicks
329
00:15:50,215 --> 00:15:52,584
occur in the first page of
330
00:15:53,352 --> 00:15:56,822
and 67% the click of the first
five companies on that page.
331
00:15:57,356 --> 00:15:59,358
That's pretty damn important.
332
00:15:59,358 --> 00:16:02,461
So and SEO is a strategy of demonstrating
to Google
333
00:16:02,461 --> 00:16:04,263
that your website has authority.
334
00:16:04,263 --> 00:16:05,664
So that's important too.
335
00:16:05,664 --> 00:16:08,233
If Google sees
that you're an expert in flooring,
336
00:16:09,001 --> 00:16:12,838
you're more almost guaranteed to show up
higher in the searches, having stuff
337
00:16:12,838 --> 00:16:17,042
like blogs on there and just information
and articles that you can share and
338
00:16:18,143 --> 00:16:19,945
pictures of jobs and that kind of stuff.
339
00:16:19,945 --> 00:16:22,982
I mean, it just demonstrates to the Google
that you're worthy
340
00:16:22,982 --> 00:16:27,086
of being further up the list.
341
00:16:27,086 --> 00:16:29,655
I was always big with testimonials.
342
00:16:29,655 --> 00:16:32,057
I think people love a testimonial.
343
00:16:32,057 --> 00:16:35,094
Yeah. Yep.
344
00:16:35,094 --> 00:16:39,965
Especially if you have enough testimonials
and you're working well, you know, in
345
00:16:40,566 --> 00:16:44,169
kind of local your town
surrounding town enough.
346
00:16:44,203 --> 00:16:48,040
We've it got to the point
where Pete and I had so many testimonials
347
00:16:48,540 --> 00:16:51,143
as people would be looking
through our testimonials,
348
00:16:51,143 --> 00:16:53,245
they'd be like,
Oh my God, I know that guy.
349
00:16:53,245 --> 00:16:54,613
Oh, I know that I work with it.
350
00:16:54,613 --> 00:16:57,082
Oh, I didn't know you knew that.
351
00:16:57,082 --> 00:16:59,351
That really starts to make a difference.
352
00:16:59,351 --> 00:17:01,020
Okay, I like it.
353
00:17:01,020 --> 00:17:02,855
Yeah. Photos of your completed jobs.
354
00:17:02,855 --> 00:17:06,091
Jobs in progress
before and afters are huge
355
00:17:07,760 --> 00:17:09,895
videos of customer testimonials.
356
00:17:10,996 --> 00:17:12,698
It's not a bad idea either.
357
00:17:12,698 --> 00:17:16,902
Showcasing your your new flooring
products, photos of interior
358
00:17:16,902 --> 00:17:19,138
design, inspiration
359
00:17:19,204 --> 00:17:22,074
before and after photos, like I said, and
360
00:17:22,074 --> 00:17:23,642
maybe community involvement.
361
00:17:23,642 --> 00:17:25,711
Or I'll tell you what
I think is very smart,
362
00:17:26,211 --> 00:17:29,348
because one thing people,
like I said, they're worried about dust.
363
00:17:29,348 --> 00:17:30,783
Right? That's a concern.
364
00:17:30,783 --> 00:17:34,453
They're also worried about people
in their home that they don't know.
365
00:17:34,453 --> 00:17:38,223
So I think a very you know, all your
your your guys, I've said it before,
366
00:17:38,223 --> 00:17:41,460
but if you have three guys
working for you, hey, this is Brian.
367
00:17:41,827 --> 00:17:42,694
Here's his hobbies.
368
00:17:42,694 --> 00:17:44,396
He likes vision.
369
00:17:44,396 --> 00:17:45,631
Here's his wife and kids.
370
00:17:45,631 --> 00:17:47,132
But make it more personal that.
371
00:17:47,132 --> 00:17:49,868
All right, now, I don't feel so concerned.
372
00:17:50,135 --> 00:17:51,737
I know he's going to be in my home.
373
00:17:51,737 --> 00:17:53,105
I know they're members of the community.
374
00:17:53,105 --> 00:17:54,673
I know who this guy is.
Get away from Katie.
375
00:17:54,673 --> 00:17:59,178
Play softball with his kids or whatever
I think really puts the clients at ease.
376
00:18:00,012 --> 00:18:02,047
And we had an episode with Chris
377
00:18:02,414 --> 00:18:05,884
Afraid on your earlier
talking about charging for estimates,
378
00:18:06,452 --> 00:18:10,856
I think I think all these things add value
and put on your side of the equation
379
00:18:10,856 --> 00:18:12,124
to add value.
380
00:18:12,124 --> 00:18:13,692
And the more
these things you can put on there,
381
00:18:13,692 --> 00:18:18,230
that puts the homeowner at ease and,
you know, position yourself as the expert.
382
00:18:18,630 --> 00:18:21,767
And then it's so damn important
when you're building that job
383
00:18:22,134 --> 00:18:24,870
to really do a good presentation for that,
384
00:18:25,070 --> 00:18:28,507
for that homeowner and really explain
what you're going to do.
385
00:18:28,507 --> 00:18:30,576
Back in the old days,
we all remember the old guys.
386
00:18:30,576 --> 00:18:33,178
Back in the old days
they get, here's my business card,
387
00:18:33,846 --> 00:18:36,215
$3, $600
388
00:18:36,782 --> 00:18:39,785
to coach a poly
in on the back of a business card.
389
00:18:40,119 --> 00:18:40,786
All right.
390
00:18:40,786 --> 00:18:43,589
I mean, that's that's a guy
that, you know, that's not
391
00:18:43,589 --> 00:18:47,359
2022 is certainly not 2023.
392
00:18:48,961 --> 00:18:51,497
Now that's that's 1982.
393
00:18:51,497 --> 00:18:52,698
Yeah.
394
00:18:52,698 --> 00:18:54,933
So, you know when you set about
395
00:18:56,001 --> 00:18:58,470
you just it made me think of something
396
00:18:58,770 --> 00:19:02,107
and you said about introducing yourself
or having your guys.
397
00:19:02,107 --> 00:19:05,344
I did a school last week in Athens,
Georgia.
398
00:19:05,644 --> 00:19:09,581
Awesome guys, too, you know, they know
I say that just about with every class,
399
00:19:09,581 --> 00:19:12,451
but I really don't run into a lot of
400
00:19:14,052 --> 00:19:14,753
nuts.
401
00:19:14,753 --> 00:19:16,388
Okay, these guys are great.
402
00:19:16,388 --> 00:19:19,391
But I had mentioned to the one owner,
I go, hey,
403
00:19:19,958 --> 00:19:24,296
you know, this guy here, so
and so it seems really on the ball.
404
00:19:25,164 --> 00:19:28,734
You know, you just sometimes people
will stand out during the trainings.
405
00:19:29,301 --> 00:19:33,872
And I had mentioned that to the owner
and he said this is nothing.
406
00:19:34,673 --> 00:19:40,012
He said every home that he goes into
and we never told him to do this.
407
00:19:40,012 --> 00:19:42,481
This was not us. This was him.
408
00:19:42,481 --> 00:19:47,052
He said every home that he goes
into, he introduces himself.
409
00:19:48,153 --> 00:19:48,787
He tells
410
00:19:48,787 --> 00:19:53,292
him a little bit of his background,
and then he thanks them for inviting them,
411
00:19:53,792 --> 00:19:56,428
trusting him to be in their home.
412
00:19:57,429 --> 00:20:01,300
The guy said, I get more calls.
413
00:20:02,701 --> 00:20:04,503
First day of the job.
414
00:20:04,503 --> 00:20:07,039
Never had anybody do this.
415
00:20:07,039 --> 00:20:09,107
Thank you so much for sending this guy.
416
00:20:09,107 --> 00:20:11,610
He said, We never ask you to do it.
417
00:20:11,710 --> 00:20:14,780
It's just something that he does.
418
00:20:14,780 --> 00:20:18,350
And he said, It's unbelievable
how that works.
419
00:20:18,617 --> 00:20:22,688
He goes, We get good reviews
before we've even done the work.
420
00:20:23,288 --> 00:20:26,491
And I said, My God,
what a way to set the tempo of the job.
421
00:20:26,792 --> 00:20:29,494
Now, you know.
422
00:20:29,494 --> 00:20:31,530
I would still that in a heartbeat.
423
00:20:32,030 --> 00:20:34,366
I absolutely.
424
00:20:35,367 --> 00:20:36,735
Holy smokes.
425
00:20:36,735 --> 00:20:38,971
You know,
there's things that we hear out there
426
00:20:38,971 --> 00:20:42,074
and we're you know,
you and I deal with a lot of contractors
427
00:20:42,074 --> 00:20:44,209
and we write down a lot
I take a lot of notes.
428
00:20:44,610 --> 00:20:47,813
And that is absolutely a steel one.
429
00:20:48,013 --> 00:20:48,313
Right.
430
00:20:48,313 --> 00:20:52,951
I mean, like when he said
that, people call me the same day
431
00:20:53,318 --> 00:20:57,189
because we're already getting great calls
and great reviews
432
00:20:57,656 --> 00:21:02,594
just from how this guy presents himself
when he goes into a home.
433
00:21:02,828 --> 00:21:04,997
So I was like, man,
that is that's awesome.
434
00:21:05,397 --> 00:21:05,797
That's pretty.
435
00:21:05,797 --> 00:21:07,766
Holy smokes, man.
436
00:21:07,766 --> 00:21:10,202
I mean, that is that is brilliant.
437
00:21:10,202 --> 00:21:11,403
I love that.
438
00:21:11,403 --> 00:21:13,105
You know, it's
the little things like that.
439
00:21:13,105 --> 00:21:16,708
I remember reading about this cab
driver is a cab driver.
440
00:21:16,708 --> 00:21:19,678
Do you ever remember any cab driver
you ever had in your life? No.
441
00:21:20,612 --> 00:21:22,514
No. No.
442
00:21:22,514 --> 00:21:25,550
It very surprised
if anybody remember a cab driver.
443
00:21:26,084 --> 00:21:28,620
You might remember an experience
when we don't know his name.
444
00:21:28,620 --> 00:21:31,256
This cab driver said,
All right, I'm cab driver or whatever.
445
00:21:31,256 --> 00:21:32,791
How am I going to
how I'm going to stand out?
446
00:21:32,791 --> 00:21:35,494
He said, Here, here's
my card, here's water, here's this.
447
00:21:35,694 --> 00:21:37,462
If you ever going to come in town again,
just let me know
448
00:21:37,462 --> 00:21:39,598
when you're going to be in town. Boom,
boom, boom.
449
00:21:39,598 --> 00:21:42,901
And he just made the experience like like
no other cab experience you've ever had.
450
00:21:43,368 --> 00:21:44,770
That guy had two ways he could have.
451
00:21:44,770 --> 00:21:46,872
He could approach that job
when he woke up in the morning.
452
00:21:47,139 --> 00:21:49,141
You got to walk in
when I'm driving a cab here,
453
00:21:49,174 --> 00:21:50,876
I got to deal with these people, whatever.
454
00:21:50,876 --> 00:21:53,345
Or he could have been this guy,
know what I mean?
455
00:21:53,345 --> 00:21:58,650
And yeah, just when we all run across
people like that in the service industry
456
00:21:59,051 --> 00:22:02,254
and when you find these, it's gold
and it just
457
00:22:02,421 --> 00:22:06,091
automatically makes you so happy
because everybody's the other way.
458
00:22:06,525 --> 00:22:09,061
Everybody's, you know, miserable,
they're tired and hungry,
459
00:22:09,061 --> 00:22:11,263
blah, blah, blah,
and no one can blame them, whatever.
460
00:22:11,263 --> 00:22:13,432
But it doesn't matter why
461
00:22:13,432 --> 00:22:17,336
this guy took it upon himself
to be the two totally opposite of that.
462
00:22:17,336 --> 00:22:20,972
And everybody loves the guy, appreciates
means business is off the charts.
463
00:22:22,140 --> 00:22:25,110
So, you know, I just think that
464
00:22:25,110 --> 00:22:27,579
very smart where that guy does
I love that.
465
00:22:27,579 --> 00:22:29,915
Yeah. And he took it on his own, too.
466
00:22:30,515 --> 00:22:33,218
He took that all on his own.
467
00:22:33,218 --> 00:22:35,654
I also love Athens, Georgia,
468
00:22:35,654 --> 00:22:38,223
and I'm going to say this
469
00:22:38,223 --> 00:22:41,760
all the bands that come out of Athens,
that small town is insane.
470
00:22:42,427 --> 00:22:44,029
R.E.M. came out of there.
471
00:22:44,029 --> 00:22:47,532
The B-52's came out of their widespread
Panic, came out of there.
472
00:22:48,900 --> 00:22:50,302
Drive by truck drivers, I think.
473
00:22:50,302 --> 00:22:51,670
Came out of there. Yeah.
474
00:22:51,670 --> 00:22:52,771
I like truckers.
475
00:22:52,771 --> 00:22:56,575
Yes. Yeah, I say Drive-By truck drivers,
Drive-By Truckers.
476
00:22:56,575 --> 00:22:56,842
Yeah.
477
00:22:56,842 --> 00:22:57,843
Drive-By Truckers.
478
00:22:57,843 --> 00:23:00,212
That back
when Jason Isbell with was with them.
479
00:23:01,513 --> 00:23:04,416
That's a great little town,
good college town and.
480
00:23:05,117 --> 00:23:06,818
Thankfully it was the Bulldogs.
481
00:23:06,818 --> 00:23:08,120
Everywhere you go.
482
00:23:08,120 --> 00:23:08,887
Yeah,
483
00:23:09,554 --> 00:23:14,159
everywhere you go there's this three,
four foot sized bulldog everywhere you go.
484
00:23:14,259 --> 00:23:18,430
So. Well, I kind of started the training
like you guys got a little college
485
00:23:18,430 --> 00:23:19,898
team running a football team.
486
00:23:21,566 --> 00:23:24,636
Well, all eyes are going to be on Georgia
here in a couple of weeks.
487
00:23:24,636 --> 00:23:27,806
When they play Tennessee,
that will be a phenomenal game.
488
00:23:28,306 --> 00:23:32,544
If anybody just seen Tennessee
beat Alabama, I am not taken I am not
489
00:23:32,811 --> 00:23:36,314
I know enough about the South that I am
not taking a position in that at all.
490
00:23:37,082 --> 00:23:42,421
But holy smokes, was
that was that a great game?
491
00:23:42,421 --> 00:23:43,522
Pretty cool.
492
00:23:44,823 --> 00:23:46,591
I want to thank you, Rob,
493
00:23:46,591 --> 00:23:50,762
for the last £8
that I put on over the last two weeks.
494
00:23:51,263 --> 00:23:53,432
You're absolutely welcome to go.
495
00:23:54,065 --> 00:23:55,167
You're 100%.
496
00:23:55,167 --> 00:23:58,069
I've never read so much spaghetti
in my life.
497
00:23:58,069 --> 00:23:58,570
Every night.
498
00:23:58,570 --> 00:24:01,740
I want to spaghetti again tonight.
499
00:24:01,740 --> 00:24:03,842
We'll never going to make them spaghetti
again. In our life.
500
00:24:04,476 --> 00:24:05,911
We've been eating spaghetti every night.
501
00:24:05,911 --> 00:24:07,612
And I know I.
502
00:24:07,612 --> 00:24:09,514
Can't believe you're not sick of it.
503
00:24:09,514 --> 00:24:11,983
As the best
damn spaghetti sauce I've ever had.
504
00:24:12,751 --> 00:24:13,585
That was.
505
00:24:13,585 --> 00:24:16,354
That was excellent, man. Yeah.
506
00:24:17,389 --> 00:24:18,457
It's good.
507
00:24:18,457 --> 00:24:20,592
I'm not sick of it. And I could.
I could eat it every night.
508
00:24:20,592 --> 00:24:23,128
I think, for a month,
but I got to stop in this place.
509
00:24:23,462 --> 00:24:25,931
But here here's a
510
00:24:26,131 --> 00:24:28,366
here's
a PSA for people that didn't know this.
511
00:24:28,366 --> 00:24:30,235
I just realized this recently.
512
00:24:30,235 --> 00:24:32,771
You know, you try to stay away
from carbohydrates, right?
513
00:24:33,238 --> 00:24:33,839
Yeah.
514
00:24:34,172 --> 00:24:36,675
Well, obviously, spaghetti
noodles is full of carbohydrates.
515
00:24:37,142 --> 00:24:37,742
Right.
516
00:24:37,776 --> 00:24:40,912
But did you know
if you put them in the fridge grater
517
00:24:41,847 --> 00:24:44,950
and leaving the fridge ready for a day
or two, whatever, they lose that.
518
00:24:45,684 --> 00:24:48,386
I'm going to screw this up for anybody
that knows nutrition. But
519
00:24:49,654 --> 00:24:51,756
but the carbohydrate aren't
aren't the same.
520
00:24:52,224 --> 00:24:53,792
Something happens
521
00:24:53,792 --> 00:24:57,295
in those noodles that they don't carry
the same amount of carbohydrates.
522
00:24:58,163 --> 00:25:02,100
So it's much better to eat them that way
if you're worried about that, the carbs.
523
00:25:02,534 --> 00:25:04,603
Really bottom
and then put them in the fridge
524
00:25:04,603 --> 00:25:06,137
or you store in the fridge cold.
525
00:25:06,137 --> 00:25:06,905
Let's just storm.
526
00:25:06,905 --> 00:25:10,609
In the fridge cold and it's like, no,
okay.
527
00:25:10,609 --> 00:25:12,511
Let's say like you make noodles tonight.
528
00:25:12,511 --> 00:25:14,446
Yeah, you don't eat it all of whatever.
529
00:25:14,446 --> 00:25:16,047
You put the rest in the refrigerator.
530
00:25:16,047 --> 00:25:16,348
Yeah.
531
00:25:16,348 --> 00:25:19,818
Well that the noodles that you put in
refrigerator
532
00:25:20,418 --> 00:25:24,022
are not as bad for you as the noodles
you eat that night because they've been.
533
00:25:24,122 --> 00:25:25,690
They've been refrigerated.
534
00:25:25,690 --> 00:25:28,393
Okay, well, you telling yourself that
so you can eat it.
535
00:25:29,327 --> 00:25:30,795
That's the holy m.
536
00:25:30,795 --> 00:25:32,831
Eight, eight times, right? Yeah.
537
00:25:33,398 --> 00:25:34,533
I have it. I am.
538
00:25:34,533 --> 00:25:38,603
But I got to
I got to get away from that man, so.
539
00:25:38,770 --> 00:25:40,839
Well,
that's the problem with the recipe is
540
00:25:42,073 --> 00:25:43,041
you guys cut it
541
00:25:43,041 --> 00:25:45,710
in half and it's still, still a lot.
542
00:25:46,077 --> 00:25:48,680
Yeah. I mean, we make it.
543
00:25:48,680 --> 00:25:51,616
Oh, I told you, we make it, bag
544
00:25:51,616 --> 00:25:54,352
it, and each kid gets one or two bags.
545
00:25:55,353 --> 00:25:55,587
Yeah.
546
00:25:55,587 --> 00:25:59,057
On top of we're going to do
a couple Sunday dinners with it
547
00:25:59,691 --> 00:26:01,393
like everybody came over last week.
548
00:26:01,393 --> 00:26:03,295
Pauline made a lasagna out of it.
549
00:26:03,295 --> 00:26:07,165
I mean, we're just going to keep
building stuff out of it and everything.
550
00:26:07,165 --> 00:26:09,601
But now I'm glad you like it, man.
551
00:26:11,169 --> 00:26:12,504
So how long did it take you?
552
00:26:12,504 --> 00:26:14,573
You and Judy did it together?
553
00:26:14,573 --> 00:26:16,708
About 14 hours of cooking.
554
00:26:16,708 --> 00:26:17,609
Judy did most of it.
555
00:26:17,609 --> 00:26:21,146
I was going to help her, but as it turned
out, she had to make it during the week
556
00:26:21,713 --> 00:26:23,181
and we were going to make it
go the weekend.
557
00:26:23,181 --> 00:26:25,250
But I don't know what happened. And.
558
00:26:26,785 --> 00:26:27,619
All right.
559
00:26:27,752 --> 00:26:30,722
So like I said, we're hoping to slow down
560
00:26:30,722 --> 00:26:34,893
isn't isn't going to be
what it was in years past.
561
00:26:35,360 --> 00:26:38,730
But, you know, just little things
that safeguard yourself
562
00:26:38,730 --> 00:26:40,632
from these these type of things.
563
00:26:40,632 --> 00:26:44,302
And I think arm yourself with ammunition
to keep yourself going and busy
564
00:26:44,302 --> 00:26:45,437
and what have you.
565
00:26:45,437 --> 00:26:48,673
And we want everybody see
have we're coming into the holiday season.
566
00:26:49,040 --> 00:26:51,276
Gosh, can you believe
we're already in October, Rob?
567
00:26:52,043 --> 00:26:54,446
The year is coming to a close price.
568
00:26:54,446 --> 00:26:57,015
And, you know,
November is a blur for a lot of people.
569
00:26:57,015 --> 00:26:59,317
For me, I don't know about you,
but Thanksgiving was always
570
00:26:59,317 --> 00:27:02,320
we were busy as can be at Thanksgiving
and at Christmas we were swamped.
571
00:27:02,854 --> 00:27:05,156
Everybody's trying to get in
before the holidays.
572
00:27:05,156 --> 00:27:09,361
So those those times are coming.
573
00:27:09,361 --> 00:27:13,531
You know, I think something else that
I would be doing with the like the company
574
00:27:13,531 --> 00:27:16,935
that I'm working with this week,
they're a big company.
575
00:27:16,935 --> 00:27:19,604
I think this is a time where you're going
to have a meeting with the guys,
576
00:27:20,405 --> 00:27:23,675
you know, maybe take them out to dinner,
get everybody around and say,
577
00:27:25,043 --> 00:27:26,611
we need to protect ourselves here.
578
00:27:26,611 --> 00:27:30,649
You know, get everybody on board,
all hands on deck type of thing.
579
00:27:30,649 --> 00:27:32,951
Like this could be happening.
580
00:27:32,951 --> 00:27:34,953
We need to do well.
581
00:27:34,953 --> 00:27:37,889
You guys are doing great,
but we need to always be doing great.
582
00:27:37,889 --> 00:27:39,090
We need to do it better.
583
00:27:39,090 --> 00:27:40,258
We need
584
00:27:40,892 --> 00:27:43,361
almost like that guy
who introduces himself.
585
00:27:43,361 --> 00:27:48,266
We need to go out of our way
to make sure that all of our customers
586
00:27:48,266 --> 00:27:50,402
get that pure customer experience.
587
00:27:51,536 --> 00:27:53,672
I would do that tomorrow.
588
00:27:53,672 --> 00:27:55,573
I love that so much.
I would start that tomorrow.
589
00:27:55,573 --> 00:27:58,276
I think that's brilliant.
And you're right, you know, it's nothing.
590
00:27:58,309 --> 00:27:59,444
I think it's great sometimes
591
00:27:59,444 --> 00:28:03,381
to rally the troops around and go,
hey, guys, you know, we live off referrals
592
00:28:03,882 --> 00:28:07,385
and we want to make sure that we're that
we're the top of the ladder.
593
00:28:07,385 --> 00:28:10,021
And so let's make sure that we're doing
everything possible,
594
00:28:10,488 --> 00:28:12,757
you know, just a little things
because so much.
595
00:28:13,358 --> 00:28:17,162
That team, you know, it's that team
feeling all hands on deck where, you know,
596
00:28:17,796 --> 00:28:21,466
yeah, we're in this together type of thing
and you really are right.
597
00:28:21,966 --> 00:28:24,936
I mean, that was one of the things
that the owner of this company here,
598
00:28:24,936 --> 00:28:29,307
he said this week, he goes, man, I'd be
I'd be nothing without my guys, you know?
599
00:28:29,307 --> 00:28:33,511
So I think maybe just, you know,
have that meeting.
600
00:28:33,511 --> 00:28:36,581
If you hadn't had a meeting yet and say,
hey, you know,
601
00:28:37,182 --> 00:28:39,350
it's some clouds
on the horizon here. Let's
602
00:28:40,351 --> 00:28:42,020
let's face it, give me some ideas.
603
00:28:42,020 --> 00:28:43,621
What do you think we should be doing?
604
00:28:43,621 --> 00:28:45,056
Get everybody get some feedback.
605
00:28:45,056 --> 00:28:47,058
Get some dialog going.
606
00:28:47,058 --> 00:28:49,794
There was a
there was a guy that was power washing my
607
00:28:50,261 --> 00:28:52,597
my neighbor's fence, which is
we share the same fence.
608
00:28:53,031 --> 00:28:53,431
Right.
609
00:28:53,431 --> 00:28:56,000
So he was power
watching her side of the fence
610
00:28:56,768 --> 00:28:59,003
and he came over to me
611
00:28:59,003 --> 00:29:01,473
and a lot of energy man goes, Hey,
you know what?
612
00:29:01,473 --> 00:29:02,474
I was looking at your fence.
613
00:29:02,474 --> 00:29:06,878
I'm here doing hers and I noticed that
you could use yours has done as well.
614
00:29:07,378 --> 00:29:12,217
And the vote, you know, from here
to there, power, wash it and do this, that
615
00:29:12,217 --> 00:29:16,621
and then I rinse it again and everything
with bleach and I'll charge of 400 bucks.
616
00:29:17,555 --> 00:29:21,092
And I went, Yes, of course.
617
00:29:21,092 --> 00:29:22,160
Go ahead and do it.
618
00:29:22,160 --> 00:29:23,027
You know what I mean?
619
00:29:23,027 --> 00:29:24,329
Yeah, because he's there.
620
00:29:24,329 --> 00:29:25,864
I thought that was pretty sharp guy.
621
00:29:25,864 --> 00:29:29,501
I mean, it's a nice little
come over here and and and to do that
622
00:29:29,901 --> 00:29:32,804
the only downside is
when he had a guy working for him
623
00:29:34,639 --> 00:29:35,206
who was
624
00:29:35,206 --> 00:29:38,743
doing the bleaching part,
he had a spray can, you know what I mean?
625
00:29:38,743 --> 00:29:41,112
Like a spray can. And he was bleaching.
626
00:29:41,112 --> 00:29:43,414
Well, Judy goes, you know,
627
00:29:43,414 --> 00:29:46,251
once you go out there and ask if he wants
one of these cane bars, you know what?
628
00:29:46,251 --> 00:29:49,721
I'm you know, he's. Yeah, okay. Yeah.
629
00:29:49,721 --> 00:29:53,925
So I come up to him to offer that I'm down
one of the guy and I
630
00:29:53,958 --> 00:29:59,931
and I'm standing there and then all
the bleach goes in my face, in my eyes.
631
00:29:59,931 --> 00:30:02,167
All I want to do is give it to him. Guy
kind bar.
632
00:30:02,700 --> 00:30:05,737
And I go back in the house
and my eyes are burning and I'm feeling
633
00:30:05,737 --> 00:30:09,507
for the doorknob.
634
00:30:09,507 --> 00:30:10,341
Yeah,
635
00:30:11,142 --> 00:30:13,411
it's a nice way.
636
00:30:13,411 --> 00:30:15,346
You just trying to be a nice guy?
637
00:30:15,346 --> 00:30:17,282
To be a nice guy, that's all. Yeah.
638
00:30:17,282 --> 00:30:19,284
So we're just from the bar out of whack.
639
00:30:19,284 --> 00:30:20,318
I'm in there. But, you know.
640
00:30:20,318 --> 00:30:22,253
I just had to hold the bottle, had a box.
641
00:30:22,253 --> 00:30:25,223
So, I mean, I assume he took one,
maybe took two because I was blinded.
642
00:30:25,223 --> 00:30:27,859
I don't know. But.
643
00:30:28,660 --> 00:30:31,429
All right, Rob, as usual,
thanks again for all your insight.
644
00:30:31,429 --> 00:30:32,497
I appreciate it.
645
00:30:32,497 --> 00:30:34,833
Great. Well,
you know, one thing I want to mention,
646
00:30:36,167 --> 00:30:36,668
it's not
647
00:30:36,668 --> 00:30:39,671
that we're doom and gloom on this episode,
right?
648
00:30:39,671 --> 00:30:40,405
Yeah.
649
00:30:40,471 --> 00:30:43,441
But there are
some dark clouds on the horizon.
650
00:30:43,441 --> 00:30:46,244
So maybe, you know, we just start
651
00:30:46,811 --> 00:30:48,847
preparing just in case.
652
00:30:49,681 --> 00:30:51,182
There you go. I like that.
653
00:30:51,182 --> 00:30:52,183
Yeah, we're.
654
00:30:52,183 --> 00:30:54,586
Because you and I,
we're not doom and gloom, guys.
655
00:30:55,186 --> 00:30:56,688
No, no, whatever.
656
00:30:56,688 --> 00:30:58,289
We are, we.
657
00:30:58,289 --> 00:31:00,558
We are up with people, you know, that's.
658
00:31:00,892 --> 00:31:02,894
That would be our song up of people.
659
00:31:03,561 --> 00:31:05,964
Really? Yeah.
660
00:31:05,964 --> 00:31:08,433
Right down that road.
661
00:31:08,433 --> 00:31:10,869
This has been
this has been another episode
662
00:31:10,869 --> 00:31:12,337
of On the Floor with Wayne and Rob Lee.
663
00:31:12,337 --> 00:31:22,046
Stay tuned for another episode.